This all-inclusive resort sits on a golden sandy beach along the Sea of Cortez. The sprawling property features five free-form swimming pools, including a children's mini water park play area. There is something for everyone at this busy resort—from the nightly Broadway-style shows in the large theater to the gourmet, a la carte restaurants. All of the spacious rooms feature large showers with a rain shower head, hand-held sprayer, and a separate hydro-massage tub. For the ultimate vacation, splurge on a room with a swim-up pool.
Meets AAA guest room security requirements. Smoke free premises. 591 units, some two bedrooms. 7 stories, exterior corridors.
Oceanfront. 0.4 mi e of Mex 1. Paseo Malecon S/N Lote-5.
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sauna, hot tub, steamroom, cabanas, tennis, recreation programs, kids club, playground, game room, lawn sports, health club, spa.
Guest Services
valet laundry, rental car service, airport transportation, room service, child care.
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 69 guests
Showing reviews 1 - 5 of 45
10.0
Veronica
Exceptional
review category group of friends
09-22-2016
Pros: The pleasant staff! Their customer service was exceptional
Cons: Room service
9.6
Wanderluster
Exceptional
review category group of friends
09-15-2016
Pros: Food was great, location was amazing.
Cons: Room smelled mildewy.
10.0
Mitzi
Exceptional
young couple
09-06-2016
Pros: Located only 15-20 minutes from the airport, the facility is newly renovated with a modern feel and the food and drinks are really well prepared.
Cons: Although we scheduled an activity with the exclusion office, they didn't provide communication on the day of to let us know when our transportation arrived. Seems like a small courtesy to help individuals who may lose track of time during a vacation.
10.0
Leonard
Exceptional
young couple
09-04-2016
Pros: Everything
Cons: Nothing
9.2
Diana
Wonderful
young couple
09-02-2016
Pros: They went Above and Beyond to make our Anniversary that much more special starting with our room being up graded to the swim up suite !! A Happy Anniversary Banner on our suite door and a most delicious dessert with Happy Anniversary written around it delivered to our suite !! All around Amazing !! Favorite restaurant for dinner ...Bon Vivant but they are all great !! Thank you Ziva we will be back !! ❤
Pros: staff very excellent , attentive, friendly and kind.
Cons:
10.0
Donald
Exceptional
mature couple
08-28-2016
Pros: Location. Very clean. Breakfast and lunch were great, especially fish tacos by pool side. We were in room 2729, excellent view and great cleaning service.
Cons: Dinners were poor. Plus service was very slow in the evening. Shows were good except singers were poor.
9.6
Frank
Exceptional
mature couple
08-16-2016
Pros: Staff was excellent and friendly!
Cons: Food was good - about one would expect fro an all-inclusive.
10.0
Valaree
Exceptional
review category group of friends
08-13-2016
Pros: Everything,the service,restaurants, activities if there was an issue about anything it was resolved right away with a smile and generosity.
Cons: I can't think of anything I didn't like as I stated if there was an issue, it was taken care of.
10.0
Ildiko
Exceptional
mature couple
08-12-2016
Pros: The most beautiful hotel I've ever seen. Well maintained, gorgeous facility, excellent restaurant, nice & smiling staff, great food, drinks, entertainment, wonderful pools, fantastic rooms. You'll have it all if you stay here!
Cons: The fact that we only stayed for 3 nights.
10.0
Karla
Exceptional
review category group of friends
08-01-2016
Pros: The food was better than expected for an all-inclusive. It was quite tasty! Rooms cleans and comfy. Staff friendly and accommodating. Very relaxing and beautiful grounds. We'll be returning soon!!
Cons: I'm not necessarily a drinker and could take it or leave it, so the adult beverages need improvements. Refreshing, but weak.
8.3
Mattia76
Very Good
family with young children
07-31-2016
Pros: very good installations.
Staff was very friendly and was not constantly asking for tips (as in other hotels in mexico).
Very good culture of service
Cons: It is not possible to bath in the sea often. This is an issue in most of Los Cabos.
The only restaurantes i liked were the French and Spanish ones.
Rates are in dollars.. Why? we are in Mexico....
7.5
Cassiano
Good
family with young children
07-21-2016
Pros: All the other restaurants had a great service and good food!
Ocean view is always good to have!
Breakfast variety is awesome!
People that works for Ziva have a lot of pride and creates a memorable customer experience.
Cons: Water pressure in the shower is very disappointing for a five stars hotel!
Late service at BOZO restaurant and no good explanations why!
Cheap beverages were made available in the pool. Considering price paid, I would definitely improve it. Premium customers were offered with better beverages options, however in any time any premium package was made available for my choice.
Family papala-covered on the beach is being rented with some extra amenities but not worth the money in my opinion.
10.0
Mark
Exceptional
young couple
07-10-2016
Pros: Staff was super friendly. Edgar at the pool, was the best server I have ever had. Property was very well maintained.
Cons: Check-in begins at 3, but they made us wait a couple of hours to get our room. That was a big inconvenience.
10.0
Bruno
Exceptional
young couple
06-13-2016
Pros: Excelent food, excelent staff, excelent room, everything excelent!! The best resort I've ever been.
Cons: Nothing related to the hotel, but the beach in front of the hotel is not appropriate for swimming. Some days the weather is very windy.
10.0
Elise
Exceptional
review category group of friends
05-25-2016
Pros: Every staff member that I encountered were friendly, courteous and very helpful!
Cons: I wish I would've stayed longer than 4 days. True paradise.
6.3
Chad
Pleasant
young couple
05-24-2016
Pros: Rooms were spectacular.
Cons: Service wasn't consistent with Hyatt brand. Either it was good...or servers were nonexistent and/or rude. Same with bartenders. Not recommended.
10.0
Peony
Exceptional
mature couple
05-21-2016
Pros: Staff is very polite and helpful.
Cons: I put a remark when I booked the hoyel that it is my 35 year anniversary, I don't hear any words on it but I see other room has a ribbon named happy anniversay on it. Not sure why message is not passed through.
10.0
Rory
Exceptional
review category group of friends
05-13-2016
Pros: Everything was immaculate. We had a beach front suite, and the view was worth a million dollars. The food was also good....the drinks were even better HELLO! Lol! The pool area is so much fun, and the just the whole ambiance, and decoration of the resort was awesome! We will be going back very soon!!!
Cons:
10.0
Patricia
Exceptional
family with older children
04-20-2016
Pros: Delicious food, beautiful setting and exceptional service! The employees were so professional and pleasant. We had an incredibly positive experience. Thanks for a very relaxing vacation.
Cons:
9.6
Ty
Exceptional
mature couple
04-19-2016
Pros: Pretty much everything!
Cons: More activities and liquor selection could have been better and not vary from day to day.
8.8
Steven
Excellent
review category group of friends
04-07-2016
Pros: The staff was friendly and the service was very good.
Cons: It was a little farther from Cabo than I expected and the travel cost to and from was high. Certain amenities and beverages such as massages and wines were not included in the all inclusive package
9.2
Jim
Wonderful
family with young children
03-20-2016
Pros:
Cons: food was ok
10.0
Edward
Exceptional
mature couple
03-08-2016
Pros: We slept very well. The resort was large enough that we could find privacy on the beach. The staff was very, very nice and extremely helpful and humble. We sensed we were valued by them. Hopefully we want to bring our entire family there in the near future around 15 - 20 people. Our room, 3539, was fantastic
Cons: We had the exclusive check in and paid quite a bit. I think we should have had a representative take us through the facility explaining what our amenities were. We didn't know till the day we were leaving that there was an executive lounge available to us.
8.5
Bryan
Excellent
mature couple
03-07-2016
Pros: The grounds were beautiful. Food was great! All other services were great. The staff was very polite and always had a smile with the exception of the swim up bartenders, they were a bit short and rarely smiled.
Cons: A different room & location. Allot of distracting noises throughout the night. The room was not exactly what I envisioned with allot of wasted space and no full balcony available.
9.2
Rocco
Wonderful
family with older children
02-20-2016
Pros: The staff were very friendly and were there to please you
Cons: The exchange rate from Australian dollars to US dollars therefore ot made it expensive
10.0
Corey
Exceptional
review category group of friends
02-16-2016
Pros: The location, staff and just the property overall was awesome! Best and nicest all inclusive we've stayed at.... Will definitely stay again!
Cons:
8.3
Stanislav
Very Good
young couple
02-12-2016
Pros: Excellent food and wheather
Cons: The resort was empty
9.2
Sunny
Wonderful
mature couple
02-07-2016
Pros: Beautiful facilities, good food, great service
Cons: $40 cab to town
Dress code for dinner was not enforced consistently
10.0
Traveller
Exceptional
young couple
02-03-2016
Pros: excellent facility, friendly personnell
Cons: sushi restaurant is not good
9.2
Mary
Wonderful
mature couple
01-21-2016
Pros: We booked a swim up room which was fabulous! Pool area spread out so no crowded feeling and plenty of lounge chairs. Great beach access.
Cons: No bad experiences!
9.6
James
Exceptional
solo traveller
12-26-2015
Pros: Staff was awesome- so nice!
Cons: They should create better atmosphere re lighting in their restaurants.
7.9
Alireza
Good
family with young children
12-13-2015
Pros: Rooms and pools.
Cons: Too much private events. Food was below average. Poor Internet service.
10.0
Mike
Exceptional
young couple
12-06-2015
Pros: All Inclusive and the hospitality of all the staff...go hungry or with lots of self control!
Also, the fact that they would exchange the rates into USD for us at check out was extremely helpful.
Cons: the pool closes pretty early, sundown i believe.
9.6
Oscar
Exceptional
family with young children
11-29-2015
Pros: Food was excellent. All of the staff was extremely attentive an friendly. Facility had everything for a family with young kids and for adults.
Cons: Only problem with location is can't swim in ocean there - nothing you can do about that though, beach was still beautifully kept.
10.0
Christopher
Exceptional
young couple
11-29-2015
Pros: Everything the resort had to offer.
Cons:
3.8
Luxury
Poor
mature couple
11-24-2015
Pros: Nothing
Cons: Poor service, rude management, club rooms smallest in hotel.
5.8
Tara
Okay
family with young children
11-20-2015
Pros: The food was terrible. The toilets were a mess because so many people were pooping from the food. They should go more with Mexican style food. Forget thenitalian place the food was absolutely horrible. The Japanese place took forever and was terrible with pretty low service. Would not go back. Such a shame because the hotel itself and the location are great. The only service that was great were the young people playing with my kids. The girls at the kids club and the guys at the pool and doing the shows were great.
Cons: Food. Too much fried by the pool. When I asked for just grilled chicken it took them 3 times to get it right. Japanese and Italian places were terrible. I was sick for five days
10.0
Charl
Exceptional
young couple
11-16-2015
Pros: Almost everything.
Cons: The Main Pools were cold and almost nobody swam in them.
10.0
Dawn
Exceptional
mature couple
11-08-2015
Pros: We love the property the rooms and the staff.
Cons: We really disliked being one of the few guests that were not part of the Thrive Le-vel group. Too many people! Staffing was not great due to the amount of people in the group. Food and beverage levels were low because of the large group. They ran out of towels, alcohol, beverage mixes and food in the buffet. If you didn't reserve your pool side chair by 7am you were out of luck. Many people actually reserved chairs and weren't actually using them for hours after they laid claim to them. In the future I will ask if there are large groups booked at the same time as I'm planning on being there.
10.0
Emily
Exceptional
mature couple
11-03-2015
Pros: The staff was excellent and polite. The room service was quick and easy. The taco lady by the pool was friendly. Loved her.
Cons: The lines for the bars was long and there was usually only one bartender.
7.5
Seyed
Good
family with older children
11-03-2015
Pros: Clean and new resort.
Cons: Not ready to provide desired service expected from a Hyatt 5 Star, all inclusive Hotel.
We were expecting it to be like Hyatt Zilara in Cancun. No, wasn't anything like that. Maybe the managers need more experience?
9.6
Damon
Exceptional
solo traveller
10-15-2015
Pros: The staff was friendly and very helpful. The property itself is gorgeous. Esmeralda in the excurison department at the hotel helped coordinate my transportation to and from the airport and the flyboarding excursion (which was my first time doing that activity). This was one of my favorite vacations!
Cons: The only downsize was the front desk had charged me an extra $90 dollars a night (on top of my current price) to get an oceanview room (when I had already picked that type of room when booked the hotel).
9.6
Diane
Exceptional
mature couple
10-15-2015
Pros: The pool concierge, Hugo, was a delight and took fabulous care of us on the day of our 10th wedding anniversary. The entire staff were gracious and made us feel welcome.
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