Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This all-inclusive resort sits on a golden sandy beach along the Sea of Cortez. The sprawling property features five free-form swimming pools, including a children's mini water park play area. There is something for everyone at this busy resort—from the nightly Broadway-style shows in the large theater to the gourmet, a la carte restaurants. All of the spacious rooms feature large showers with a rain shower head, hand-held sprayer, and a separate hydro-massage tub. For the ultimate vacation, splurge on a room with a swim-up pool.
Meets AAA guest room security requirements. Smoke free premises. 591 units, some two bedrooms. 7 stories, exterior corridors.
Oceanfront. 0.4 mi e of Mex 1. Paseo Malecon S/N Lote-5.
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sauna, hot tub, steamroom, cabanas, tennis, recreation programs, kids club, playground, game room, lawn sports, health club, spa.
Guest Services
valet laundry, rental car service, airport transportation, room service, child care.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 129 guests
Showing reviews 1 - 5 of 50
10.0
Luis
Exceptional
family with young children
06-21-2017
Pros: Everything
Cons: Needed better choices at the restaurants.
9.2
Anne
Wonderful
young couple
06-19-2017
Pros:
Cons: The mattresses were not so comfortable in the rooms.
8.8
James
Excellent
solo traveller
06-18-2017
Pros: Very well designed property with very spacious room. Good food and clean premises.
Cons:
7.9
Anonymous
Good
review category group of friends
06-12-2017
Pros: Swim up room off the adult pool was lovely. Service around the pool for drinks and snacks was very good. Liked the mosquito spray in the room amenities. Pre-trip, staff were very very responsive and helpful.
Cons: We thought that it wasn't quite as good as it had been our last trip in October, just small things like room service didn't arrive, food not quite as many choices/quality...but was still very good overall.
9.6
Douglas
Exceptional
young couple
06-07-2017
Pros: Romantic Beach Dinner was excellent
Cons: Some of the restaurant food wa ok - beef was generally overcooked
10.0
Mary
Exceptional
young couple
06-04-2017
Pros: Beautiful property, spacious clean rooms, excellent food and drinks. The staff is amazing they spoiled us and went above and beyond to address our needs
Cons: What's there not to like. I do wish there was more to do after 10PM
7.5
Anonymous
Good
family with young children
06-03-2017
Pros:
Cons: Foods weren't good at most of restaurants.
10.0
Lisa
Exceptional
young couple
06-01-2017
Pros: Everything this place was amazing!!!
Cons: Could have more music around the adult pool. And played more American music, but it was still amazing.
9.6
Stephanie
Exceptional
review category group of friends
05-31-2017
Pros: Pool/beach area and chair were great and comfy.
Cons: Food could have been better and very far from downtown los cabos
7.0
Sterling
Good
family with young children
05-16-2017
Pros:
Cons: the lady martha at front deck charged my card an Extra $747.11 to hold the room and this was never need for me to pay an extra $747.11 messed my stay up
7.9
Yong
Good
young couple
05-15-2017
Pros:
Cons: maintanance guy came my room 3 times to repair several problems, but he did not fix all.
10.0
Maria
Exceptional
young couple
05-13-2017
Pros: The resort is fairly new, very well maintained, beautiful, and clean. The restaurants were all very good and the drinks prepared at the bars were not excellent, never watered down. We will go back.
Cons: The property next door was loud during the day and took away from the comfort and relaxation at the Hyatt's adult pool.
10.0
Kevin
Exceptional
family with young children
05-10-2017
Pros: The beds were extremely comfortable. Views were spectacular. Rooms very nice and clean. Food and choices were excellent. The staff was the friendliest I've ever experienced.
Cons: Nothing could really have been better
10.0
Ralph
Exceptional
young couple
05-03-2017
Pros: Rooms set up for good view. Food and service good.
Cons: For people who prefer wine over hard liquor the added cost of getting a decent wine will likely cause me to find somewhere I do not have to do all inclusive and can get wine instead. The added cost of a mediocre bottle of wine made the deal unattractive.
7.5
L
Good
family with young children
05-03-2017
Pros:
Cons: Food was not very good
10.0
Erin
Exceptional
young couple
04-30-2017
Pros: The staff was incredible. The property was gorgeous and spotless.
Cons: I wished they had better yogurt options at breakfast!
9.2
Huguette
Wonderful
family with young children
04-24-2017
Pros: I love the pool and cabana staff like lifeguard Juan, Hugo and Amad and few others. For the life of me I cannot remember the host/server who is such a sweet gentleman who greeted us everyday in the Club Lounge. Customer service rep Maria Luna who was so accomodating. We had a few great servers at the restaurants like Carlos I believe at the Italian restaurant. Lastly, our room cleaning lady Angela was a sweetheart as well. There were the standouts and highlights for us.
Cons: First off my interactions with Booking.com and Hyatt regarding the cancellation fee I woud have incurred if I had cancelled. No where when I originally booked did it say there was a cancellation fee. Matter of fact I did two bookings with different dates. So one had a cancellation fee and the other did not. Never saw it so I don't believe it. Due to my unprofessional treatment, the lengh of time to get a consistent answer, and simply being told completly different information with Hyatt and Booking.com I will probably think twice and exhaust other options before booking again with either Hyatt or Booking.com. Three months of waiting and stress should have never happened. I still believe in some ways I was scammed. I also don't like how it doesn't mention in the listing of the property that you cannot under any circumstances swim at the beach on the property. The reviews yes but again I couldn't cancel cause of the "cancellation fee". I understand request are simply just that request but if I request a high floor for an ocean front view but have an obstruction in my view I shouldn't have had to pay that same rate. The transportation company Transcabo I personally would not use again. They never responded to any emails and would just kept us waiting on both legs of our transportation.
10.0
Anonymous
Exceptional
review category group of friends
04-19-2017
Pros: The room is very big and room service is great.
Cons:
10.0
Armand
Exceptional
young couple
04-17-2017
Pros:
Cons: Pool service was a little slow
Pool was a little cold needed to be heated
7.5
Drake
Good
young couple
04-17-2017
Pros:
Cons: Very kid friendly. Definitely not the first place I would choose for a couple's weekend. Lot's of kids and families.
10.0
Mark
Exceptional
young couple
04-17-2017
Pros: Great friendly staff
Cons:
9.6
Chardonnay
Exceptional
review category group of friends
04-12-2017
Pros: The staff was awesome!
Cons: Food was just meh. But I'm a picky one.
8.3
Ashley
Very Good
review category group of friends
04-11-2017
Pros: Very friendly staff
Cons: Ocean is too rough to get in and downtown Cabo is a 20-30 minute can ride
8.3
Hsiao-chuan
Very Good
family with young children
04-06-2017
Pros: Staff was super helpful, especially Alexis at the front desk, Mercedes who is the manager at bon vivant, Jose at the poolside bar, Jesus who is the chef at the cortijo restaurant.
The lunch BBQ and paella when available are quite good.
The beef taco at Baja bar is great.
Meat quality in general was quite good.
Cons: #1 issue was the wave was too strong and the beach was practically not usable.
Dozos teppan yaki should get retrained by a proper teppanyaki place for food preparation, taste and presentation.
Lunch buffet at hacienda and el molino was not very good. In general, need better lunch choices.
Many tiles in the main heated pool fell off and scratched us a lot. My daughter had a quite few cuts.
10.0
Elizabeth
Exceptional
young couple
03-28-2017
Pros: The staff were all so friendly and made us feel welcome from the moment we stepped off the shuttle. The property is beautiful and everything seems designed to make your stay as convenient and comfortable as possible. We had a wonderful time.
Cons: The bed was a little too soft for me, but that was a very minimal discomfort.
7.9
Susan
Good
solo traveller
03-27-2017
Pros:
Cons: When I contacted the property when I returned as I had bedbugs, they quicjkky looked into it and got back to me that they checked the room and all was clean. Must have been the plane. I appreciated the professionalism and quick turnaround of my concerns. Place was fine. Better for couples or families. As traveling alone everything was based in 2's
8.3
Dan
Very Good
solo traveller
03-23-2017
Pros: The hotel and facilities are top notch. The concierge/bellmen were very helpful and sincere. Pools and the beach are awesome, although the ocean should not be entered or swam, the view and breaks are peaceful unlike San Lucas.
Cons: For the most part, the staff was very pleasant, a few bartenders and hosts were a little snooty and talked behind peoples back in Spanish, but the service overall was excellent. It would be very popular if resorts had live music, some entertainment is pretty cheesy, especially for most adults, a live band with current music would go over well as during the day when music at the pool is playing everyone engages, at night it gets boring...for me at least.
10.0
Andrea
Exceptional
young couple
03-19-2017
Pros: OUR ROOM WAS AMAZING! and the beach was gorgeous. staff was friendly. everything was perfect.
Cons: How small the drinks were, haha!
10.0
Naoko
Exceptional
review category group of friends
03-16-2017
Pros: Food was very good
Cons:
10.0
Anonymous
Exceptional
young couple
03-14-2017
Pros: Awesome staff. Great food. Wonderful view
Cons: Only thing I didn't like was the two queen beds instead of one king
10.0
Joel
Exceptional
family with young children
03-13-2017
Pros: Greatest staff of any hotel we have visited.
Cons:
8.3
Renee
Very Good
young couple
03-07-2017
Pros: Beautiful property. Very clean
Cons: Main pool too cold for anyone. Certain restaurants unable to handle amount of people wanting to dine there
10.0
Mike
Exceptional
family with young children
02-28-2017
Pros: Best all-inclusive resort I've stayed at in Cabo.
Cons: Nothing. Rooms are up to date and roomy. Staff was phenomenal.
10.0
Pat
Exceptional
young couple
02-28-2017
Pros: Staff was really amazing
Cons: Food is just so so.
9.2
Aerins531
Wonderful
review category group of friends
02-25-2017
Pros: I was there for my wedding and the atmosphere was great and the staff tended to everyone's needs.
Cons:
9.2
Danielle
Wonderful
review category group of friends
02-25-2017
Pros: Wonderful view and lots of restaurants to choose from with excellent food
Cons: This should be an adults only resort because the kids can be noisy
7.5
Robert
Good
young couple
02-22-2017
Pros: The staff was beyond wonderful.
Cons: Very loud music at pool made me want to leave the property. I will not recommend this hotel because of the incessant loud music
Many other people at the hotel agree.
10.0
Stuart
Exceptional
solo traveller
02-12-2017
Pros: Came away happy and relaxed. We completely enjoyed our stay: friendly, complete service, food tasty and well prepared and good quality drink selection. Had great fun on our whale watch excursion that we purchased at the hotel from a third party vendor.
Cons: No change available for larger bills to allow for tipping on and off property. A broader selection of beers would be great.
7.5
William
Good
solo traveller
02-04-2017
Pros: The property was amazing. Great view, dining, and a lot of options for different things. Came to relax and indeed I did.
Cons: The staff was 50/50 for me. I loved everyone there, so polite except the front desk ppl. They can be quite rude and have a non-chalant or I don't car attitude. For the amount of money paid to be at that resort, I was not happy at all with the initial and days following customer service by them.
8.8
Frank
Excellent
solo traveller
02-03-2017
Pros: One of the best breakfast buffets we have ever experienced - with the exception of the artificial orange juice and the cheap sparkling wine. Choices changing daily. The size of our one bedroom suite was actually decadent - in London this would be a 4 bedroom flat. The resort was spotless and staff were plentiful, friendly and very helpful. The pools were fabulous and allowed for length swimming as well as serving the American's most favoured pursuit of water walking (here with a cocktail in their hand.) Great to have an adult only pool as well! And then you walk from the pool terrace straight onto the long and almost deserted sandy beach... we even watched whales from our balcony and one of the restaurants - what more can you ask for?
Cons: Although there are 7 restaurants for choice, we only enjoyed the food in the French and the Italian restaurants. All other food was below the quality we expected for the price we paid. The only wines included in the 'All Inclusive' price were unpleasant. Staff effort to please usually bordered on subservience and sometimes went beyond that. There appears to be a constant fear of losing the job following the slightest complaint. We hope that the employees who do a fantastic job and work long hours are not managed in this way! The cost of our stay increased by approximately 20% since we made the booking due to exchange rate changes. Thanks Brexiteers. That certainly influenced our value for money rating. The 19% Mexican tax does also hurt badly.
10.0
Randy
Exceptional
young couple
01-31-2017
Pros: Pool and staff
Cons: French Restaurant ok
10.0
Marcel
Exceptional
review category group of friends
01-31-2017
Pros: Everything was wonderful!
Cons: Nothing bad to say
10.0
George
Exceptional
young couple
01-31-2017
Pros: Loved the "club" and Garrado! Great production shows.
Cons:
10.0
Mary
Exceptional
young couple
01-29-2017
Pros: The sushi restaurant made excellent sushi and the alcoholic drinks at the resort were perfect.
Cons: The Italian restaurant food was unusual and not very tasty. There also should have been a place to go dancing at night.
9.2
Family
Wonderful
family with young children
01-29-2017
Pros: Beautiful facility. Excellent pools. Most food and drink were great. Asian place was the best. Taco place was also great. Tequila tasting was very nice. Ice cream place and bars were great. Rooms were large and very nice. My wife liked the exercise facility. Excursion office was very helpful.
Cons: Had to wait 2 hours (4:30-5 pm) for check in. They kept saying wait 30 minutes every 30 minutes.
Food at the French place wasn't that good, but the service was great. Service at the Italian place was poor, but the food was good. Breakfast had a lot of choices. Most food was good, but the tomato juice and sausages weren't.
Loud music between 9 pm and 1 pm was really rough for Rooms 1400-1410.
WiFi was consistently poor.
10.0
Nancy
Exceptional
family with young children
01-13-2017
Pros: Everything !!!! Amazing place to stay , location is great there is a bus just outside which you can take to easily get to somewhere else ... however with that the hotel has to offer , you will don't want to go out
Cons: No complains
9.6
Suzanne
Exceptional
family with young children
01-13-2017
Pros: There were a lot of choices of restaurants and the staff were friendly. There were always staff a available to serve drinks on the beach and there were many options for snacks and food. The rooms were spacious and clean.
Cons: They did not allow children i to the gym, even if accompanied by an adult, until they were 18. Most other places we allow children from 16 and above. They also would not allow anyone under 18 to get games or balls for the games room and they had to have an adult to be allowed. This seems to defeat the purpose of a games room for kids.
10.0
Cheron
Exceptional
solo traveller
01-12-2017
Pros: This was my 5th all inclusive, and the BEST one yet! The staff is EXCELLENT, from the front desk, to the bartenders, to the waiters at the restaurants and concierge staff! The food is delicious and plentiful any time of the day or night (24hr room service). It's on the beach (even though you can't swim in it). There's an adults only pool and restaurant. The rooms are lovely, with huge bathrooms and whirlpool tubs. The alcoholic beverages are made well, not watered down. I would definitely stay here again!
Resort looks as spectacular as the pictures. I liked this resort so much, I want to try all inclusive Hyatts at other locations.
Cons: The only thing that could have made this resort better is if it were adults only.
9.6
Eva
Exceptional
family with young children
01-11-2017
Pros: Beautiful resort, great for families and relaxation. Less of a party atmosphere than Riu. Food was excellent for all inclusive. Location is close to airport &San Jose but about 25min drive from Cabo San Lucas night life. The beach is not swimmable, you can only swim on medano beach.
Cons: The beach is not safe for swimming.
7.5
Pat
Good
review category group of friends
01-10-2017
Pros: Good buffet selection.
Cons: Staff need to be trained to a higher level. Service across all areas (housekeeping, restaurants, poolside) tends to be erratic and symptomatic of inconsistent or inadequate training and supervision. Food quality tends to be average and needs improvement with better chefs, except for the Mexican restaurant which was the best overall.
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