Themed parties are among the many activities organized at this family-friendly resort located on the beach.
390 units. 6 stories, interior corridors. Bath: shower only.
Oceanfront. 0.4 mi (0.6 km) e. Blvd San Jose, Lote 10 Campo De Golf 23400 (Blvd San Jose, Lote 10 Campo De Golf).
Pool
heated outdoor.
Parking
on-site and valet.
Dining & Entertainment
6 restaurants, full bar, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet (fee), safes.
Sports & Recreation
hot tub, steamroom, scuba diving, tennis, recreation programs, kids club, playground, game room, exercise room, spa.
Guest Services
valet laundry, airport transportation, room service, child care.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 45 guests
Showing reviews 1 - 5 of 39
4.6
Phyllis
Disappointing
young couple
09-22-2016
Pros: location and very attentive pool server
Cons: the food was terrible. the lunch buffet was closed for 4 of the 7 days and we had to eat at the snack bar on hotdogs and hambergers
4.2
Jason
Disappointing
young couple
09-20-2016
Pros:
Cons: This entire Resort is nothing more than an upscale scam to sell timeshares what I thought was going to be a value for an all-inclusive resort that I've experienced in the past with other great properties turned out to be nothing more than a huge disappointment I'm going to take my opinion anywhere and to anyone I can possibly address it to
8.3
Michelle
Very Good
family with young children
08-02-2016
Pros: The kids pool was lots of fun for my 3 year old!The nightly entertainment was a little cheesy, but enjoyable.
Cons: The food. My husband doesn't eat red meat or pork, so the selection for him was very limited.
5.8
Israa
Okay
review category group of friends
06-03-2016
Pros: The location was beautiful and the pool was great.
Cons: The food was horrible and the drinks were very watered down. They charge extra for everything and the wifi is not good.
2.5
Dani
Poor
mature couple
05-22-2016
Pros: Nothing really. We were very disappointed once we arrived and saw the facilities.
Cons: Everything. The pool was dirty and warm which is gross when it's hot outside. The food was not good at all and the Buffett had birds eating out of it and feathers all over the place. Our room smelled like urine. The drinks were obviously watered down including the beer. The shows were not good at all, it looked like a bunch of 18 year olds got together last minute and just got on stage to wing it. You can't swim in the beach right by the hotel which is the main reason we wanted a hotel on the beach. It's ridiculous that we have to pay nightly for a lock for the safe... It's all inclusive and I have NEVER stayed at a hotel where you have to pay for the safe. When we tried to book a tour to go see the arc the staff just tried to get us to see a scam presentation even after telling her several times we weren't interested and just wanted to pay for the boat ride. We came there to relax and that did not happen. The top of our toilet had not been cleaned down prior to us getting there which was disgusting. Our view was terrible and if we wanted a better one we'd have to pay more even tho the room would be the exact same. The staff wasn't great at all. My boyfriend had to order his drinks at dinner several times and it stil never came out, all he wanted was a Pepsi. There are 2 resaraunts onsite and you have to make reservations and if you don't do that by 3pm you don't eat dinner. I have already told several people to never stay at this hotel. It is not worth $200 a night... Not even close.
7.0
Verified Hotel Guest
Good
Family with Teens
05-11-2016
Pros: Friendly staff. Clean. Fun activities. Great pool for adults and kids. Clean beach.
Cons: Was not crazy about the food. Buffet choices not good. We did like the Food in Marco Polo but it was like fine dining and my daughter was still hungry after dinner. Had to order room service.
7.1
Makenna
Good
review category group of friends
05-03-2016
Pros: The staff was friendly and treated you well, especially if you tipped. There were many options in terms of sitting or laying out by the different pools and by the beach. The rooms were clean and the grounds were kept nicely.
Cons: It seemed like even if you were ordering things from the menu or the restaurants it was probably still coming from the buffet. It wasn't bad, but the food options definitely got old after about two days. Also we happened to stay when they were celebrating a kids day which I'm sure was fun for all the kids but it would have been nice to know this was going on, because as adults it was very hectic with all the kids running around and eating cake in the pool etc.
8.8
Rogerandjanis
Excellent
review category group of friends
05-02-2016
Pros: Great location !
Cons: Check in needs more staff.
7.9
Antonio
Good
young couple
04-29-2016
Pros: What I like the most was the waitress. The people who make the eggs. The tortillas and all the food and deserts make me feel like home thanks.
Cons: The days passed by so quickly
10.0
Tanya
Exceptional
family with older children
04-26-2016
Pros: Very friendly staff. Very clean. Had a very good variety of entertainment for everyone. Made you feel welcome like Family. Loved the food. Beautiful place!
Cons: Didn't fully explain how the towel rental cards went. We turned towels when we departed (6), they were checked off by the towel clerk. But we didn't know we needed to bring the cards when checking out. When asked about the cards ,I informed them that they were in the room. Not told to go get them,or there would be a charge. When I returned to US., I found out I was charged $180 dollars. I called them and the Lady clerk said she didn't see any charge. She took my number, and E-mail address, but I never heard anything back. I'm upset to have paid for something we returned for the two rooms and my checking account is proof of the charge. $30 per towel We should have been told to go get those cards. That was very UNFAIR! Make sure they fully explain things you.
9.2
Jerome
Wonderful
mature couple
04-17-2016
Pros: Dinner at Italian restaurant was excellent. Easy walk into town (San Jose). Were allowed to use facilities after check-out till 3PM, with no extra charge.
Cons:
7.5
Victoria
Good
review category group of friends
03-20-2016
Pros: Nice facilities and beach, decent rooms.
Cons: The food was second rate.
5.8
Meredith
Okay
young couple
03-14-2016
Pros: The pool area was nice however so many people place towels at 7 am it was near impossible to find a spot anywhere by the pool by 10 and we were often left near the beach. This would have been great however they "run out" of umbrellas and you are left sweltering in the sun.
The hotel did provide nighttime entertainment like dancing which was fun to watch. Their other dinner parties were an additional $50 per plate.
Cons: The food was terrible. I truly mean terrible. If you have any desire to eat a full meal while you vacation please do not stay here. We often left the hotel and opted for the restaurants on the street across the way. The poolside snacks were queso cheese, and hot dogs, breakfast was more of a buffet where we mostly ate fruit and pastries.
The rooms are clean, however are outdated. The drain in our bathroom was completely clogged and we had to call maintenance. The air conditioner in our room was so loud we couldn't sleep and was unreparable by the staff. We were also told we were unable to switch rooms due to what we paid for on booking.com they said the delux room was on the lower end.
7.9
Bryce
Good
young couple
02-15-2016
Pros: Handmade pizzas on the beach were great and the staff was always very friendly. Our room and the rest of the facilities were very clean.
Cons: The food in the Mexican restaurant was nothing special. Our table that we were given for breakfast was taken by someone else when we returned with our food. This happened four times and was quite frustrating.
7.5
Chrisopher
Good
mature couple
02-06-2016
Pros:
Cons: Seemed when the Time Share presitation was over and I wasn't interested the Sales people were kind of distent when we ran in to them later or the next day. Because I didn't buy into your corporation .
7.1
Cristen
Good
family with older children
02-02-2016
Pros: Snacks were good. Mixed drinks were good
Cons: Didn't care for the shower. Room was not cleaned very well. We broke a wine bottle in the room and there were still pieces of glass on the tile after the maid left that day and the next day.
Also, I didn't like to be limited to one brand of beer. Our view from our room was not good and it was noisy with construction from the resort next door.
5.0
P1958
Fair
solo traveller
01-17-2016
Pros: Staff was very nice.
Cons: The food was horrible. I think they used leftovers for breakfast.
5.8
Randall
Okay
mature couple
01-13-2016
Pros: The location was close to the beach and downtown area.
Cons: Rooms needs to be upgraded. We when first arrived to our "non smoking" room it had an ashtray on the table. The shower handle fell off when it was turned on. There was not hot water. The lamp in the bedroom had a bad switch and did not work. We switched rooms and the clock in that room did not work. The only fine restaurant in the resort is booked with reservations right away and your choices of dinner is limited. Windows were dirty and many areas in the building had a bad odor. We liked the San Jose area but will not be staying at this resort again.
9.2
Richard
Wonderful
family with older children
12-31-2015
Pros: Beautiful location on the beach. Got out early each day to get towels and saved chairs on the beach.
Breakfast buffet was fine; lots of choices, good omelet stations. Lunch choices were good; the Paella on Saturday was excellent and their tostadas were also quite good. Room service options were good and the wait for delivery wasn't long.
The staff was very friendly and helpful.
Cons: Dinners as part of the all-inclusive plan were, honestly, terrible. The buffet was fair. The meat at the Brazilian restaurant was way undercooked. We left early and ordered room service. The Mexican restaurant, Pancho's, was also a big let down. The beef fajitas tasted like pot roast. I make better fajitas at home.
The specialty drinks were very weak. I simply ordered additional shots of tequila or other alcohol to make them stronger.
6.7
Anonymous
Pleasant
family with older children
12-27-2015
Pros: Evening Shows
Cons: Less food choice, Far from Cabo
7.5
Ellen
Good
mature couple
11-24-2015
Pros: The staff was wonderful and the Marco Apollo restaurant was amazing.
Cons: The place is dated. Couldn't get hot water in the shower.All inclusive, drinks were not drinkable.
6.3
Bjp
Pleasant
mature couple
11-09-2015
Pros: All inclusive; location; pool
Cons: Food; restaurant times were very inconvenient; hard to get reservations in restaurants; couldn't get a numer of items fixed in our rooml; had to change rooms because TV didn't work; Food the same evrywhere and very bland.
6.7
Michael
Pleasant
young couple
11-08-2015
Pros: The best thing about my stay was the staff and the location, direct on the beach is always good.
Cons: I did not like the food at all it is the worst food I have ever eaten in a 5 star hotel, we ate at all restaurants there and ALL the food was atrocious
DO NOT EAT HERE.
9.2
Thiago
Wonderful
young couple
11-02-2015
Pros: Many choices of drinks and food. The pool is quite big and the bedroom was always neat and clean. Staff is excellent, really helpfull. I do recommend.
Cons: Beach is not swimmable. Not as close to the historical center as I expected. Wii fii is too expensive.
5.0
Bryon
Fair
young couple
10-08-2015
Pros: Price
Cons: Food was bad
8.3
Anonymous
Very Good
young couple
09-13-2015
Pros: The staff was extremely friendly and helpful.
Cons: The one thing I disliked the most is they charge you for wi-fi.
7.0
Mary
Good
Traveling as Couple
08-21-2015
Pros:
Cons: No Wi Fi charged separately fort it our room was not ready when we arrived wasted a couple of hours sitting around waiting for a room while the employees tried to do do their time share solicitation, room service food tasted plastic
9.2
Haley
Wonderful
review category group of friends
06-25-2015
Pros: I loved the amount of food and drinks that were offered around the clock. The cleanliness of the resort was well above my expectations as well as the very kind and helpful staff working there.
Cons: I wish we had access to wifi at the resort as well as premium drink selection without having to spend an arm and a leg to join the members club to enjoy those amenities.
10.0
Michael
Exceptional
solo traveller
06-24-2015
Pros: Everything was just as promised.
Cons:
10.0
Nancy
Exceptional
solo traveller
05-03-2015
Pros: Everything about the hotel and its staff was terrific. But the best part of my stay was Emir. he was so kind and thoughtful I felt like a queen
Cons: Unfortunately the beach is un-swimmable
8.8
James
Excellent
review category group of friends
04-15-2015
Pros: Nice room, very nice staff
Cons: Lunch and Dinner were terrible tasting food. As alcohol is free, there were lots of drunks around. While they do have a nice pool, the place is packed to the point of being not safe for kids.
3.8
Anonymous
Poor
mature couple
04-06-2015
Pros: nothing
Cons: Horrible quality food and also very unsanitary food (for example: birds are flying and eating from the food in the restaurants), the drinks are very diluted, expensive internet and very poor working, rude staff, small outdated looking rooms, long concierge lines. The check in and out took tooooo long.
8.3
Anonymous
Very Good
young couple
04-02-2015
Pros: Great food,nice pools,very clean. Staff is excellent.
Cons: Very hard beds. They try to sell you a timeshare.
4.6
Darren
Disappointing
family with young children
03-22-2015
Pros: The ocean
Cons: Terrible food,
8.3
Anonymous
Very Good
young couple
03-17-2015
Pros: The service, rooms and facilities
Cons: Would help to have 2 different areas for lunch and dinner because waiting in line didn't match the comfort expected and too noisy in the pool, most people want to relax...
7.1
Anonymous
Good
family with older children
02-12-2015
Pros: Most the staff, esp eating, are wonderful! Nice sandy beach. Plenty of watered down drinks (we had the all-inclusive deal). The shows are fun, plus great access for wheelchairs and/or strollers. Very kid and drunk person friendly place.
Cons: Some very nice staff and some very rude staff. It's like a drunk frat party during Parents Weekend at College with a Mexican theme on Saturday nights. Crowded on weekends. Difficult to find a space to sit at pool. High pressure and rude entry when they try to sell you a "Club" membership. Beware "Georgio". Also beware Marco Polo, the Italian Restaurant - tasteless, tiny portions of food.
6.7
Anonymous
Pleasant
solo traveller
02-09-2015
Pros: Nice pool
Cons: I was unaware you could not go in the ocean. Food was just OK with not enough restaurant options.
3.8
Angela
Poor
mature couple
01-04-2015
Pros: The "taxi" drivers who provided services to the hotel were extremely friendly and very helpful.
That's about it!
Cons: Beware that this resort is a time share property & is definitely not a 5 star resort. We had to switch rooms 3 times due to the musty smell of the rooms. The bed & pillows were rock hard and general cleanliness was overall substandard. The food was terrible and "vacation club/time share staff" are very aggressive. Bar ran out of mint leaves for mojitos almost every day, paid wifi was non-accessible from hotel room & they make you pay extra for the room safe key. The spa services were also limited as resort is still recovering from the recent hurricane this past September. We travel quite extensively & this was the worse "all inclusive" we have ever stayed at. We spent more time off the resort then on the resort.
8.8
Anna
Excellent
mature couple
12-07-2014
Pros: The Royal Solaris did a wonderful job recovering from Hurricane Odile (9/14/14) and was one of the few major hotels in San Jose Los Cabos in full swing by our visit Dec. 1. Food quality and presentation with top shelp liquor brands -- first rate! They made the best of a crippling situation and hats off to their labor force.
Cons: The wait staff was (for the most part) "overly friendly" -- shaking hands, giving hugs -- inappropriate behaviour. There was a hardsell, cloying sales team regularly approaching guests in an effort to enroll them in their Royal Solaris Club.(providing more $ for the company in exchange for "special attention"). There must be guests who delight in this sense of "belonging" to something. We found it just another hustle.
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