This is a well-kept property that's located near many dining, shopping and entertainment options.
131 units. 3 stories (no elevator), exterior corridors.
valet laundry, airport transportation, room service, area transportation-within city.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 221 guests
Showing reviews 1 - 5 of 50
9.6
Antonio
Exceptional
young couple
09-18-2016
Pros: Everything.
Cons: I liked everyting.
10.0
Hector
Exceptional
solo traveller
09-16-2016
Pros: Service. Front desk and bell boy
Cons:
8.8
Oscar
Excellent
family with young children
09-16-2016
Pros: Staff was really great. Housekeeping left the rooms nice and clean every day. The A/C kept the room cold and the pool was small but kept clean. Liked the fact there was security all night.
Cons: The bathroom was very small and tight. Also, there is no elevator. On the 2nd night heard gunshots not to far from there. Was an uneasy night for sure.
6.3
John
Pleasant
solo traveller
09-15-2016
Pros: Location in the gastronomic area. Walking distance to mall.
Cons: No fridge, no microwave in the room. I don't think the hotel is qualified for 4 stars. There was a day that light was out for nearly 5 hours.
9.6
Jacob
Exceptional
family with young children
09-14-2016
Pros: Really nice people
Cons: The tv kind of small
5.8
Alex
Okay
solo traveller
09-13-2016
Pros: Clean
Cons: Front desk check in and out very poor svc
7.9
Anna
Good
family with young children
09-12-2016
Pros: I really like the bed and pillows, i was able to have a good nite rest.
Cons: The TV has very bad reception, theres are no premiums channels kind of borring if you want to watch a movie before going to sleep.
6.7
John
Pleasant
review category group of friends
09-08-2016
Pros: The decor and the easy access to restaurants and plaza rio
Cons: The hospitality group in front could use a class on how to treat incoming customers and over all customer service. The A/C was not working properly. Restroom very small
8.3
Margaret
Very Good
young couple
09-07-2016
Pros: Friendly front desk staff and bell men.
Clean room. Pool was lovely.
Cons: Restaurant needs improvement. We ordered room service that never came.
Beds were not comfortable. But room was very clean.
10.0
Saul
Exceptional
family with young children
09-06-2016
Pros: I love that theirs always people watching around the hotel for safetiness..
Cons: It would of been better if they would have elevators, a small fridge and microwave in the rooms..
9.6
Alexandra
Exceptional
review category group of friends
09-06-2016
Pros: I like the location, price is great, and love staying there.
Cons: The night manager was very annoying, we were sitting outside are rooms enjoying the night and he had the security man checking up on us. We were not doing anything bad so I think he needs a warning or something, he really mad us feel bad....good
7.9
Martha
Good
solo traveller
08-31-2016
Pros: My bed is not like a cloud you need to change matrix
Cons: My bed you need to change matrix because that ones is poor condition
9.6
Fernando
Exceptional
review category group of friends
08-31-2016
Pros:
Cons: Waited for room service to bring extra towels
They never did!
5.5
Jose
Okay
review category group of friends
08-30-2016
Pros: Location is fine.
Cons: To much noise autside ..sorry never agian
3.8
Cynthia
Poor
family with young children
08-24-2016
Pros: However I want to take the time to thank the house-keepers that worked on 8/20/2016-8/22/2016 they did an awesome job with the rooms very clean and well organized.
Cons: I want to start of with the process of checking-in. It was a horrible experience,I arrived at 3:00pm and my reservation was not ready Front-desk receptionist which was a young male was very rude and mentioned that our rooms were not ready. When asking how long it would take he mention about an hour.I mention to him that's fine I would wait and after an hour I checked back with front-desk and they mention my two rooms I had reserved were not ready and it would take 10 minutes well 10 minutes led to half an hour we didn't check-in to the rooms till 5:00pm . After a long wait I went to get a bucket of ice and there was nothing available. I was already tired and upset with the service provided that I didn't want to deal with front desk anymore. It will be the first and last time I stay at this hotel.
6.3
Tj
Pleasant
mature couple
08-23-2016
Pros: Great staff, comfy beds
Cons: We found a roach and hairs in the shower.
7.5
Wallace
Good
mature couple
08-23-2016
Pros:
Cons: There was too much street noise
8.3
Anonymous
Very Good
young couple
08-21-2016
Pros: feels safe, very clean, and the rooms are bueatiful
Cons: customer service is horrible, staff doesn't know what they're doing half the time. been to this hotel twice and both times our room wasn't ready when arrived at the check in time.
6.7
Anonymous
Pleasant
review category group of friends
08-18-2016
Pros: Kitchen food was good, room was clean
Cons: Need better directions from the border to the hotel.
Had to get a new card key everyday of my stay because they are turned off.
8.8
Anonymous
Excellent
family with young children
08-16-2016
Pros:
Cons: Elevator we didn't find it or there isn't any?
6.0
Fabiola
Pleasant
family with young children
08-09-2016
Pros: Very friendly staff
Cons: The adrees in the web is wrong and took me like 2 hours to find the hotel
10.0
Ruth
Exceptional
family with older children
08-09-2016
Pros: The cleanness of the rooms and hospitality
Cons:
8.8
Roberto
Excellent
family with young children
08-01-2016
Pros: Location
Cons: Pool was not working
9.2
Maria
Wonderful
family with older children
07-27-2016
Pros: Clean and nice room,very comfortable
Cons: Tv reception fair. No elevator.
5.0
Jrichard0518
Fair
young couple
07-16-2016
Pros: Room decor
Cons: Noise above us and all around as hotel is under construction..would've stayes elsewhere due to having surgery.
10.0
Lucy
Exceptional
family with older children
07-11-2016
Pros: The rooms were very nice and comfortable and the staff was great and the pool was to. Close enough to shopping and resturants.
Cons:
5.0
Raymond
Fair
family with older children
07-01-2016
Pros: Fairly clean room
Cons: Way too much noise at night could not sleep constantly awaken!!!
10.0
Miguelangel
Exceptional
review category group of friends
06-30-2016
Pros: The location and knowledge of the are from the staff the restaurant was great and the room was really nice it was authentic Mexican at the same time giving you modern clean and luxury!
Cons:
6.3
Juan
Pleasant
family with young children
06-30-2016
Pros: The room was clean and comfortable the staff is wonderful.........
Cons: The pool was dirty at the time I used it..... The food wasn't too good.......
5.0
Raymond
Fair
solo traveller
06-29-2016
Pros:
Cons: Room location was very noisey. It took several requests to get a wash cloth.
6.3
Jorge
Pleasant
young couple
06-26-2016
Pros:
Cons: The shuttle wasn't available....they shared with other hotels of the group and if it's on a busy weekend they should have it available
9.2
Guadalupe
Wonderful
family with young children
06-23-2016
Pros: My kids enjoyed the pool
Cons:
3.8
Patricia
Poor
review category group of friends
06-08-2016
Pros:
Cons: Rooms were not ready at the time we arrived.problems in the bath.rooms were not requested on reservation,specially for persons with knee problems.no elevator.
8.8
Irasema
Excellent
family with older children
06-07-2016
Pros: I like that the rooms had tile floors
Cons:
7.1
Swastik
Good
solo traveller
05-26-2016
Pros: Neat hotel in a very good location. Rooms are decent sized and clean. Helpful front desk as well as quick response when requests were made. Very good wi-fi speeds, one of the best I have seen.
Cons: The A/C did not work, even after maintenance fixing it 2 times. The temperature control never worked which meant that the room had to remain fairly chilly for the duration of the stay. The bathroom is very small. The white comforter is covered with a brown rug which when removed, revealed multiple stains of varieties I don't want to ponder about. They were either mustard stains or..... The TV remote is not the one that came with the TV so does not have a few buttons that could have been helpful.
4.6
Jovana
Disappointing
solo traveller
05-26-2016
Pros: Location
Restaurant staff
Security person
Cons: Safety.
Not for ladies travelling alone!
As a solo lady traveler in a city known to be dangerous I did not feel safe in this hotel.
I do recognize that one person who is working as security there and he seemd thrustworthy but other than that it was scary for me.
The rooms located on ground floor next to mini parking. In front of my room, literary in front (like 1 meter away) there were 6 cars parked.
When my friend finally came to pick me up I realized anyone can park there and nobody asked him what he was doing there (if he is a hotel guest or a visitor or...anything)
So that did not make me feel safe at all.
And safety was my primary concern when travelling alone
Especially into the city like Tijuana.
I booked this hotel becauze of the reviews from other travelers that said they felt safe.
I don't know based on what they felt safe. Maybe they were not travelling alone.
I was supposed to stay there 2 days but I left after 1 night.
Reception staff:
It took 40 minutes to check in. I did not get my bill but we agreed I would receive it upon check out (did not happen). I waited another 20 minutes just to check out (with no bills to be paid). With many people waiting as well. The personel simply seemed like they didn't know what they are doing.
Restaurant;
Old.
Food is not worth mentioning. Although I have to say panecakes for breakfast were really goodm and the older waiter was a nice to talk to.
Pool
What pool? It is very very small. And is in front of that old restaurant where everybody have a nice view over the pool (1 meter away). So no you can not just relax by the pool.
All in all NOT a 4 star hotel. Just having a pool does not make the hotel 4 star. I do not know how did they manage to get this 4 star rating.
I work for an airline and I travel A LOT. I stay in hotels half of my life and I do know what I am talking about.
8.8
Josue
Excellent
review category group of friends
05-24-2016
Pros: How clean the room was
Cons: Everything was good
7.5
Claudia
Good
family with young children
05-17-2016
Pros: Location is great
Cons: Food wasn't very good and took a bit to arrive at the table
7.5
Erik
Good
family with young children
05-15-2016
Pros: The pool area.
The beds.
Cons: The restaurant not so much ...
6.7
Israel
Pleasant
family with older children
05-10-2016
Pros:
Cons: No pool, so much noise all day
10.0
Hector
Exceptional
solo traveller
05-06-2016
Pros: The pool service
Cons:
6.7
Jesus
Pleasant
young couple
05-03-2016
Pros: The attention
Cons:
8.3
Alma
Very Good
mature couple
05-01-2016
Pros: Safe, and convenient location
Cons: Smoke free room smelled
10.0
Gabriela
Exceptional
family with young children
04-26-2016
Pros: newly remodeled
Cons: time of registration
9.2
Fernando
Wonderful
solo traveller
04-19-2016
Pros: Room very clean, location is great
Cons:
10.0
Gricelda
Exceptional
family with young children
04-18-2016
Pros: There was always security so I felt very safe. The parking was great and the people driving the taxi's were very sweet. When I walked inter hotel room is as amazed! The decoration was lovely, everything was very clean and the beds were so comfortable. Definitely going back!
Cons:
6.7
Bahman
Pleasant
family with young children
04-17-2016
Pros: I have a two year old baby and I need mini refrigerator in the room. They provided it when I asked for it.
The rooms are renewed but you can still hear noise of street which is bothering.
The pool was repaired but colored a very bad quality color that sludges from the walls, but the positive point was that the water was warm.
Cons:
9.6
L
Exceptional
young couple
04-11-2016
Pros: The rooms looked just like the pictures. It was nice and comfortable and the staff was super courteous. They had 24 hr security and that was a plus. And they are located just across the street from a really great restaurant. Loved our stay and will definitely be staying again.
Cons:
5.8
Glo
Okay
family with young children
04-05-2016
Pros:
Cons: Personnel not professional. Horrible service at front.
10.0
Luciana
Exceptional
mature couple
04-03-2016
Pros: Excellent service I love it, we plan back soon with my kIds and friends!
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