Hotel Lucerna Tijuana

AAA Inspector Rating
8.7
Wonderful
229 Guest Ratings
Paseo de Los Heroes No. 10902, Zona Rio
Tijuana, BA - Map It
Photos
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AAA Inspector Notes
Conveniently located for shopping and popular for business meetings, this hotel has a large courtyard with pool and patio dining Smoke free premises. 168 units. 2-6 stories, interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
1.8 mi (3 km) se of the border. Paseo de Los Heroes No. 10902, Zona Rio (PMB-110 PO Box 439056, SAN DIEGO).
Pool
outdoor.
Dining & Entertainment
2 restaurants, also, Rivoli Brasserie & Patio, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, high-speed Internet, wireless Internet, safes. Some: refrigerators, microwaves.
Sports & Recreation
exercise room.
Guest Services
valet laundry, airport transportation, room service, area transportation-within the city.
Terms
N

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 229 guests
Showing reviews 1 - 5 of 50
10.0
Daniella
Exceptional
family with young children
09-16-2016
Pros: The service
Cons: Nothing
8.8
Joel
Excellent
family with young children
09-06-2016
Pros: The rooms & view are nice. There is construction going on to add to Hotel so was too noisy early A.M and throughout the day. I suggest visitors wait till early 2017 since that is when it should be done.
Cons: For a 5star Hotel there was no free continental breakfast! Not even coffee or a piece of fruit was free for guests! Buffett is too expensive for a family of 4.Construction should be during week no weekends.
10.0
Anonymous
Exceptional
young couple
09-06-2016
Pros: Everything
Cons: Construction noise next door
3.8
Johana
Poor
family with young children
09-05-2016
Pros: Nothing
Cons: The staff name Pamela not nice. At first they charge me $142.00 then extra $12.00 more. The room had a fish smell not good. The bed were not clean they had stains the toilet had pipi stain not clean. Too much noice.
4.6
John
Disappointing
mature couple
08-30-2016
Pros: The rooms were clean and the beds comfortable.
Cons: Where do i start. We were in a group to attend a wedding so booked in advance. for the 5 days we were at Lucerna there was construction works on site next the pool and the noise was relentless and NOT relaxing. There was no notification on the website in advance so we complained on several occasions. We found the manager Carlos ineffective and unapologetic. The only compensation we have received was to stop the work for a few hours on saturday afternoon when the wedding party was gathering. we have received no compensation in money despite our requests. Also we only ate once in the Restaurant Rivoli in the hotel and many of the meals were not what we ordered (an odd white fish not sole) and overcooked (tuna) so was largely inedible and took over an hour to reach a satisfactory discount on the food.
Showing reviews 1 - 5 of 50