On the edge of downtown, this restored historic building offers a good starting point for a walking tour. Rooms have an appealing and modern décor with a cozy bedding package.
Smoke free premises. 70 units. 4 stories, interior corridors. Accessibility (Call).
Pros: The room was tidy and modern, albeit small. The employees on day two were friendly during check out. The bed and office chair were comfortable.
Cons: The toilet had plumbing issues upon arrival, there was an unpleasant urine scent on the top bed sheet and this was not a pet friendly room. The woman I dealt with during check in was not accommodating or friendly. There were also electrical issues in the room. Despite the fact that I had the light switch turned off, the wall sconce in my room flashed like a strobe light all throughout the night which caused a sleepless night. Staff mentioned other guests had similar complaints about a light in their room. Due to the scaffolding they had set up outside I had to lug my belongings down the street rather than straight out the door as there were workers and caution tape blocking the street directly in front of the doors.
The water pressure for the shower and washroom tap was cutting in and out during use. (I advised the front desk of the issues I have listed and was offered a 10% discount.)
2.5
Derrick
Poor
review category group of friends
09-19-2016
Pros: I wouldn't have known!! I had no confirmation that this was book I had no confirmation on my stay!! And I am out raged that I wasn't contacted in regards to this!!
Cons:
9.2
Colin
Wonderful
family with young children
09-19-2016
Pros: The lovely welcome we were given by Reya at the front desk!! Got us off to a great start!
Cons: Wished the bedroom window would open.
8.8
Rob
Excellent
young couple
09-09-2016
Pros: The desk staff were very helpful as this was our first trip to nelson
Cons: Restaurant. Got the wrong breakfast . so went without breakfast until we went to another facility. One younger staff member was obviously not feeling well and continually coughed and sneezed continuously at the coffee bar
6.7
Wendy
Pleasant
mature couple
09-01-2016
Pros: The staff were very friendly and there was a restuarant with nice food attached to the hotel. No breakfast for the price but complimentary coffee and fruit were provided.
Cons: We stayed in a premium queen and it was extemely small. Difficult to walk around the bed from one side. Only one desk chair was provided as there was no room for a second chair in room.
9.6
Andrew
Exceptional
family with young children
08-25-2016
Pros: The room was a good size and was very clean. The location was excellent for exploring Nelson.
Cons: I'd like a few more facilities in the room such as a kettle to make my own cups of tea rather than the coffee machine provided.
7.5
Vicki
Good
solo traveller
08-19-2016
Pros: Courteous, friendly staff, nice room
Cons: Didn't have an opportunity to stay long enough to enjoy all the amenities.
10.0
Carol
Exceptional
mature couple
08-16-2016
Pros: Terrific breakfast
Cons: Room was dark(on 1st Floor) & the view was a wall
7.9
Terrence
Good
mature couple
08-14-2016
Pros:
Cons: Thought it was a bit overpriced but it is peak season.
9.2
Ashley
Wonderful
review category group of friends
08-12-2016
Pros: We just popped in for a quick rest after attending Shambhala music festival - so it was nice to shower up and sleep in an air conditioned room and in an actual bed - however, I didn't find the bed all that comfortable - could have just been me though!
The ladies at the front desk were all very lovely. As previously stated, we were at Shambhala all weekend and VERY sleepy, slept a little later than planned and they gave us a few more minutes to get it together and head out without making us feel bad or uncomfortable about the situation - much appreciated. Thank you! :)
Also the ladies gave us good reccomendations on where to head for a late night bite and drink! Took them up on their advice and they were right, delish!
I have worked in the service industry for 15 years and really appreciate receiving real, genuine customer service - these ladies nailed it!
Cons: I didn't find the bed very comfortable, but it also could have just been my body from sleeping on a cot in a tent for the last 6 nights!
8.3
Hyunse
Very Good
review category group of friends
08-09-2016
Pros: "Not bad". The room was cozy and clean. The price did not include breakfast, but the restaurant in the lobby was good and reasonably priced.
Cons:
7.5
Marianne
Good
family with young children
08-08-2016
Pros: The quality of the interior furniture, including beds and coffee facilities, were fine.
The young staff was really friendly and helpful, whereas the more senior staff did little to meet the customer.
Cons: The room was extremely dark, facing a closed and very small courtyard where sun beams could not reach the windows. What was worse was that the windows could not open!!! The staff informed me that the sealed windows were due to the new internal ventilation system, but sealed windows are not a prerequisite for such modern ventilation systems.
9.6
Louise
Exceptional
family with older children
08-07-2016
Pros: Pillows to die for and blissful water pressure in the shower.
Cons:
5.8
Kevin
Okay
mature couple
08-07-2016
Pros: Saff were great !
Cons: AC unit Banged and was noise coming from it any time we used it , Booked a room with a King size bed , queen bed also booked a ground floor room , traving on a motor cycle , and wanted to be close due to the amount of luggage . Staff were great , and very freindly , greated all the time ! Room looked it to a back yard
7.9
Jessica
Good
family with young children
08-03-2016
Pros: The people at the front desk both upon check in and check out were very friendly.
Cons: The room was very small.
7.5
Jake
Good
young couple
08-03-2016
Pros: The bed was super comfortable
Cons: The breakfast buffet was pretty disappointing.
9.2
Heidi
Wonderful
mature couple
08-02-2016
Pros:
Cons: Open the restaurant sooner in the morning; when you are on a motor cycle in the hot summer you want to ride early; we were told by checking in the restaurant opens at 6.30, so we waited till 6.30, then they told us it doesn't open till 7, so we left disappointed and on empty stomach.
8.3
Craig
Very Good
family with older children
07-30-2016
Pros: Very helpful front desk staff. Convenient, free parking. Great location within walking distance of great shops, eateries and a farmer's market that was going on during our visit.
Cons: First-time taking our dog to a 'pet-friendly' hotel but didn't realize there were only a limited number of rooms that allowed pets.
7.1
Bruce
Good
family with young children
07-27-2016
Pros: Location good.
Clean
Cons: room rates to high compared to other hotels in the area, also, no complimentary breakfast included
7.9
Susan
Good
mature couple
07-21-2016
Pros: The Inn was very clean and reasonably comfortable
Cons: Noisy air conditioner ...so much that we couldn't sleep properly
4.6
Laurie
Disappointing
mature couple
07-20-2016
Pros: bed was great
Cons: Street noise, the bathroom door wouldn't close. Dollar spent did not equal quality - spent same amount in Kaslo, FANTASTIC stay!!
8.0
Glenna
Very Good
review category group of friends
07-18-2016
Pros: Staff were great.
Cons:
10.0
Ronald
Exceptional
family with older children
07-14-2016
Pros: We liked everything.
Cons:
6.7
Eugene
Pleasant
family with young children
07-12-2016
Pros: Location is very accessible
Cons:
8.8
Al
Excellent
family with older children
07-10-2016
Pros: Location , Cleanliness, well appointed room. Attached restaurant was good. Would stay there again. Beds were very comfortable
Cons: Air conditioner was noisy
9.5
Colin
Exceptional
mature couple
07-09-2016
Pros: Extremely friendly and helpful staff, bed comfortable. Easy walk into Nelson.
Cons: Nothing
8.3
Dee
Very Good
mature couple
07-05-2016
Pros: Excellent hot breakfast. Well renovated retro style hotel
Cons:
9.6
John
Exceptional
mature couple
06-29-2016
Pros:
Cons: Room at back had excessive air conditioning noise, had to change rooms
7.1
Sandra
Good
mature couple
06-28-2016
Pros: Good location
Cons: The organisation of the breakfast was not good. You were given a voucher which had 4 options which were totally inflexible. You could have either tea, coffee or juice. One option was cereal and toast or fruit. The choice of cereal was limited and on the second morning they ran out of raisin bran.
We were also subjected to a scam on the internal phone with someone saying they were from reception and attempting to get my credit card details. I refused and went to reception where I was told that this happened to another guest. The staff said they were going to contact the owner but we had no feedback on any action taken. Rather worrying for other guests.
7.5
Philip
Good
mature couple
06-23-2016
Pros:
Cons: Found the rooms a bit small
8.8
Wayne
Excellent
mature couple
06-23-2016
Pros: Friendly staff, nice amenities and classy facilities.
Cons: Can't change location but it is just not in a cool location. Have to walk into cool parts of Nelson. Still, it's wort it. Really, should include breakfast. Makes a big difference to travelers.
10.0
Ingveldur
Exceptional
mature couple
06-18-2016
Pros: I can not begin to describe how happy I was with our stay there. The staff is extremely warm and kind and every single person made us feel welcome and special. Everything was spotless. The room was beautiful, the bed perfect... and Nelson is the best! I already dream of going back and I would absolutely stay at Best Western again.
Cons:
9.2
David
Wonderful
mature couple
06-07-2016
Pros: Staff were helpful, comfortable room, great location.
Cons: AC was loud
8.3
Michael
Very Good
mature couple
06-04-2016
Pros: Good location easy parking
Cons: Could hear the people walking about on the floor above.c
8.3
Gabriel
Very Good
young couple
06-03-2016
Pros: Excellent location and amazing staff! Right in the heart of an amazing little city. We'll be back for sure!
Cons:
9.6
Cheryl
Exceptional
mature couple
05-30-2016
Pros: Front office staff fantastic. Bed very comfortable. Good position. Would recommend a stay.
Cons:
8.8
Linda
Excellent
mature couple
05-27-2016
Pros: Great location, very easy to find, and within walking distance of the whole downtown area, Very quiet, and comfortable rooms
Cons:
9.6
Caitlin
Exceptional
review category group of friends
05-25-2016
Pros: Service was very friendly, room was exceptional - honestly one of the best I've stayed in and that's amongst Fairmont, Marriot, Sutton etc. Renovated, clean, quiet! A joy - room 402
Cons:
9.2
Jon
Wonderful
family with older children
05-24-2016
Pros: The air handling unit was very good for the room, conditions and location. We also liked the guest laundromat.
Cons: Someone nearby had a dog in the room that they left alone a lot...and it howled and barked quite a bit.
9.2
Jiguo
Wonderful
young couple
05-19-2016
Pros: Best service, wonderful people!
Cons: Air evacuation in the lower floor rooms as the window cannot be opened.
7.5
Andy
Good
mature couple
05-05-2016
Pros: Staffs are friendly and very helpful
Cons:
5.8
Kelsi
Okay
solo traveller
04-27-2016
Pros: The staff was nice..and it was a quiet floor. The room was small but nice. I had to use the guest laundry,nice clean room.
Cons: The room was soo small.. but for one it was okay. Although could not open blinds as it looked onto the back ally..and the bed was not the best.
7.1
Traveller
Good
review category group of friends
04-26-2016
Pros: Bed was very comfortable, great location. Good,strong, hot shower.
Cons: The overnight staff was extremely rude and you can expect to feel like you are sleeping at your parents house, where you are monitored entering and exiting the building. Expect to be questioned about bringing extra people in to your room, even if they are simply accompanying you to grab a jacket (yes, seriously). Also, expect to be scolded for talking in the halls as we were when there were two of us heading in for the night. I have always been respectful when staying at hotels, we were not causing any disturbances whatsoever. I am 30 years old and felt as though I was treated like a teenager. It's too bad, because other than this one lady in particular, the other staff was friendly and accommodating and the hotel is in a great location, while managing to be nice and quiet.
7.5
George
Good
mature couple
04-20-2016
Pros: Location was good, easy to find and close to restaurants etc, friendly staff.
Cons: We had a room with a view of the courtyard, not so great.
7.5
James
Good
solo traveller
04-07-2016
Pros:
Cons: Traffic and street noise excessive. Why would you put a multiple night stay guest in one of these rooms.
8.3
Celeste
Very Good
solo traveller
03-27-2016
Pros: Waitressing staff, front desk staff
Cons:
7.1
Jennifer
Good
review category group of friends
03-16-2016
Pros: Great location!! The apples at the front desk are delicious!
Cons: Room was a bit stuffy. Slept poorly.
5.8
Henry
Okay
mature couple
02-02-2016
Pros: Location.
Cons: A pet friendly room with distinct odor. Loud guests in room above. Staff allowed a guest with dog to place animal on check-in desk which was inappropriate and unsanitary.
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