Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This high-rise building features recently updated guest rooms geared toward the business traveler, families and sports teams. During the summer, the outdoor pool and patio area is the place to be. An on-site beer and wine store occupies one end of the building. Basketball anyone? A basketball court is outside and balls are available at the front desk.
Smoke free premises. 84 units. 5 stories, interior corridors.
Nice, quiet, clean hotel. My kids loved the pool. Very helpful staff.
Pros: Great midpoint between Nanaimo and Tofino
Cons:
8.0
Anonymous
Very Good
08-11-2017
The hotel was among the best Best Western hotels I've experienced.
Pros: Staff was helpful and courteous, building was in good condition.
Cons: Minor complaint; we arrived in late evening (9 pm) and the restaurant kitchen closed a 9:00 pm. Thus we had to leave and drive around looking for a place for dinner (in a place where EVERYTHING seems to close at 9 pm.
8.0
Anonymous
Very Good
08-11-2017
Would definitely recommend this hotel to others.
Pros: Super friendly staff, large workout room, nicely furnished & clean rooms, thick towels, powerful a/c unit, good wifi connection.
Cons: Room could use a desk for computer work. Gym equipment needs dust & sweat wiped from its surfaces.
10.0
Anonymous
Exceptional
09-06-2015
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
09-05-2015
Decent hotel; convenient
Pros:
Cons:
4.2
Anonymous
Disappointing
08-09-2017
Overpriced and disappointing.
Pros:
Cons: Room was not what we booked - what was supposed to be a room with two queen beds turned out to be one bed (seemed like a double) and a pull out sofa - very crammed for two adults and 3 kids. Could not even get to the fridge when the sofa bed was open. No closet, no additional towels, pillows, cups etc to accommodate extra people in room. Fridge hasn't been cleaned and contained an old
bottle of water my toddler tried to drink.
Hotel staff blamed booking.com for the room mix up but couldn't/wouldn't change the room. Offered to 'let us' book an additional room for $150. Then told us that the room would have been $40 cheaper if we hadn't used booking.com but would not honour the cheaper rate.
Final straw was discovering breakfast wasn't included - just 20% off the restaurant. We ate elsewhere. Altogether a terrible and overpriced experience. I won't be staying there or using booking.com in the future.
10.0
Anonymous
Exceptional
07-10-2017
After a full day of...
Pros: The bed was comfy. The dinner recommendation was awesome to eat at the Clambucket.
Cons: Air conditioning wasn't working so we had to open the window and listen to trucks breaking.
8.8
Anonymous
Excellent
03-13-2017
Fabulous
Pros: Restaurant food was very good and reasonably priced. The seafood chowder was excellent.
Cons:
5.0
Anonymous
Fair
08-07-2016
Passable
Pros: Outdoor pool
Cons: Military style hotel rules eg having to leave a deposit for and signing out and returning pool towels to front desk.
9.6
Anonymous
Exceptional
07-25-2016
Exceptional
Pros:
Cons: The service in the restaurant very slow.Sat with my coffee mug empty when our breakfast came the hash browns burnt (they actually deep fried them horrible)ask for HP sauce when it came and my wife had to go and ask her again about 10 mins later.We didn't really know who our server was.The Bar server she was awesome wish she work that morning in the restaurant.
9.6
Anonymous
Exceptional
09-10-2015
Exceptional
Pros: The bed was so comfy
Cons: The pillows were very lumpy and soft
9.2
Anonymous
Wonderful
08-26-2015
Great family stay
Pros: Staff were lovely, really helpful and welcoming. My little girl hurt herself and was crying and one of the staff immediately appeared with a toy orca for each of my girls. They both brightened up right away. It was so kind of them.
The pool area was great, clean and relaxing.
Cons:
7.5
Anonymous
Good
07-09-2017
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
06-20-2017
Exceptional
Pros:
Cons:
6.7
Anonymous
Pleasant
03-15-2017
Pleasant
Pros:
Cons:
8.8
Anonymous
Excellent
08-28-2016
Fabulous
Pros:
Cons:
9.6
Anonymous
Exceptional
05-01-2016
Exceptional
Pros:
Cons:
8.8
Anonymous
Excellent
08-29-2015
Fabulous
Pros:
Cons:
7.5
Anonymous
Good
08-09-2017
Easy to find...good location to...
Pros: Easy to find...good location to stay after a day-trip to Tofino.
Cons: Breakfast was not included
9.6
Anonymous
Exceptional
08-09-2017
Awesome!
Pros: The staff at this hotel are extremely courteous, friendly, and willing to assist in making your stayenjoyable. The restaurant served a wonderful breakfast menu as well. My wife has Parkinson's and requires aids which this hotel has and they quickly installed the required equipment into our room, immediately upon check in. In fact the maintenance person had almost completed the installation, by the time we got to our room.
Cons: The room was a little tight for passage with a walker between the bed and dresser/TV stand.
6.7
Anonymous
Pleasant
08-08-2017
Good location and friendly staff
Pros: Clean beds, Good location
Cons: Washroom exhaust is designed for minimum use. Washroom was all misty after shower with not too hot water. Washroom was very small.
7.1
Anonymous
Good
08-08-2017
Acceptable
Pros:
Cons: You have to get pool towels from the front desk.
7.9
Anonymous
Good
08-07-2017
Good
Pros: Nice sports pub on in the hotel. Good food and good service.
Cons: The pub was only open until 9PM. In fairness, it was mostly cleared out by then too.
10.0
Anonymous
Exceptional
08-05-2017
Very enjoyable!
Pros: Great facility, very knowledgable, accommodating, and helpful staff, great breakfasts
Cons:
10.0
Anonymous
Exceptional
08-03-2017
Out of our way, but...
Pros: Beds are very comfy and the staff was friendly!
Cons: the people smoking so close to the pool, wasn't pleasant!
9.6
Anonymous
Exceptional
08-01-2017
Exceptional
Pros: Nice place, service was excellent.
Cons: .
8.3
Anonymous
Very Good
07-29-2017
Very comfortable stay. Would definately...
Pros: Breakfast. Much better than buffet style of other hotels. Also nice big comfortable bed.
Cons:
10.0
Anonymous
Exceptional
07-27-2017
Exceptional
Pros: very friendly.God food.
Cons: all ok
7.9
Anonymous
Good
07-20-2017
Great stop in Port Alberni.
Pros: The hotel was nice and clean.
Cons: The restaurant wasn't opened past 9:00pm.
7.5
Anonymous
Good
07-13-2017
Nice place to stay
Pros: Hotel is well presented, rooms are a little small but ample, restaurant was fine, good selection, lots of parking internet speed was fine and consistent. The staff in the main we friendly and helpful, overall a good experience.
Cons: Rooms could have been larger
5.0
Anonymous
Fair
07-13-2017
Poor air conditioner use directions...
Pros: The facility and room were clean.
Cons: When we checked in, our room was very hot. We turned on the air conditioner which didn't seem to be cooling. So we turned it down to 62 and left for dinner. Got back, still too hot. We thought a.c.unit needed repair and it was night, so did not call front desk until first thing in the morning. Way to hot to sleep. When I called in the morning, I was curtly told never to turn it past 65 or it "freezes." Why were we not informed beforehand? A simple note on the unit or a word by the clerk at check in would have saved us a bad nights sleep which then took the energy out of a day of much needed vacation. So our second night was better. We won't go back.
7.9
Anonymous
Good
07-10-2017
Good
Pros: I thought the services were good and location was very good. Staff is friendly and food at the restaurant/bar was good. I felt the pool needed to be kept cleaner (although there were a number of kids staying for a ball tournament so that might not be fare to judge this weekend). I did feel however the rate was high for a moderate BW Plus that doesn't include breakfast. You don't have many decent choices in Port Alberni and for a ball tournament they know they will be full. Still not fare to charge deluxe hotel prices for a moderate place. Overall yes I would stay here and recommend but would hope to find a more reasonable price for what I'm getting in return.
Cons:
9.2
Anonymous
Wonderful
07-08-2017
Superb
Pros:
Cons: Very nice hotel. Great location in town, friendly and helpful staff. Rooms are clean. 1.5h drive to tofino.
9.2
Anonymous
Wonderful
06-27-2017
Superb
Pros: The staff were very helpful. Free access to a computer as I do not travel with a laptop. Restuarant on site
Cons:
8.3
Anonymous
Very Good
06-01-2017
Great place to stay
Pros: Great location near the bus drop off point. Bar and food excellent, would recommend! Staff friendly and helpful. No need to leave here for an evening meal in inclement weather a bonus too!
Cons: No glasses in the rooms for drinking a wine or beer, only disposable plastic ones and cardboard coffee cups, I thought a bit below par.
6.7
Anonymous
Pleasant
05-29-2017
Wknd stay
Pros: Hotel was clean, lots of parking.
Cons: Pool was not heated (as advertised) and the bed was very uncomfortable.
9.2
Anonymous
Wonderful
05-16-2017
We came, we saw, we...
Pros: Comfortable bed. Mountain view. Well placed lighting.Bright bathroom. This sounds strange but the cut in the curtains to accommodate the heater, smart. Thanks for a very pleasant stay. Cheers!
Cons: Nothing irritated me which is a pleasant surprise because I will admit I'm picky. Just ask my husband. Would stay there again, definitely.
7.5
Anonymous
Good
05-09-2017
Great Place to Stay
Pros: The hotel was easy to get to. Comfortable rooms. My room had a living area with a couch, chair, and coffee table. Free wifi worked well. The restaurant food was very good.
Cons:
10.0
Anonymous
Exceptional
04-22-2017
Exceptional
Pros: Quiet, with great parking and easy access
Cons: Pillows too big
10.0
Anonymous
Exceptional
04-18-2017
Exceptional
Pros: My birth father and his wife were meeting my family (9 people) for the first time. I asked for a smallish space so we could have some privacy for our first visit. The hotel staff graciously let us use a small dining room for a few hours at no extra charge. We are ever so grateful for that. We will never forget how well they looked after us. Thank you.
Cons:
9.6
Anonymous
Exceptional
04-09-2017
Close to everything
Pros: The proximity to arena made for a great commute. Rooms were very clean and comfortable. Staff were friendly and helpfull. They had a great small gym and indoor hot tub and sauna.
Cons: Caesar salad I had in the restaurant was NOT fresh, seemed like it had been sitting around all day. Croutons were soggy, lettuce was mushy. Unfortunately the pool was closed for winter so don't expect an indoor pool.
10.0
Anonymous
Exceptional
12-05-2016
No complaints!
Pros: The room was very clean, spacious, quiet and clean. We really enjoyed the 12noon checkout!
Cons: No complaints, thank you for a wonderful stay.
7.5
Anonymous
Good
10-09-2016
Done
Pros: It was in Port Alberni
Cons: A/C was poor and sleep was difficult--hot all night.
9.6
Anonymous
Exceptional
09-01-2016
Good value stay
Pros: We were in Port Alberni for a family celebration and stayed 9 nights in this hotel. The room served our needs perfectly and was in easy walking distance of the bus station, as we arrived by bus from Victoria. Even although they had a couple of parties going on whilst we were there, and we overlooked quite a busy road, we were never affected by outside noise.The breakfasts we had in the hotel were very tasty, though somewhat large!
The staff were helpful and efficient, though a few more smiles would have been nice. Would recommend the hotel as a good base to stay.
Cons:
9.6
Anonymous
Exceptional
08-30-2016
Exceptional
Pros:
Cons: Wifi is not very good
8.8
Anonymous
Excellent
08-28-2016
Fabulous
Pros: Everything except the air conditioning didn't work properly
Cons: The air conditioner didn't work properly
5.8
Anonymous
Okay
08-26-2016
Okay
Pros:
Cons: Access to the pool needs improvement. The pool was green and uninviting. The staff told us that of course it is wheel chair accessible but there are no signs to tell us what to do or where to go and we found this out after the fact.
Please allow your guests to get to the pool area without going up and down stairs.
7.9
Anonymous
Good
08-26-2016
Good
Pros: Everything fine
My family like it
Cons: Return towels to main desk
10.0
Anonymous
Exceptional
08-18-2016
Exceptional
Pros: Service was great and the room was comfortable and clean
Cons: Nothing
10.0
Anonymous
Exceptional
08-15-2016
Exceptional
Pros: friendly mgmt and staff. went out of their way to provide secure parking for our motorcycles.enjoyed the pool area.excellent breakfast in the restaurant.would highly recommend staying there and look forward to going back in the future
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