Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This high-rise building features recently updated guest rooms geared toward the business traveler, families and sports teams. During the summer, the outdoor pool and patio area is the place to be. An on-site beer and wine store occupies one end of the building. Basketball anyone? A basketball court is outside and balls are available at the front desk.
Smoke free premises. 84 units. 5 stories, interior corridors.
The hotel was among the best Best Western hotels I've experienced.
Pros: Staff was helpful and courteous, building was in good condition.
Cons: Minor complaint; we arrived in late evening (9 pm) and the restaurant kitchen closed a 9:00 pm. Thus we had to leave and drive around looking for a place for dinner (in a place where EVERYTHING seems to close at 9 pm.
9.0
Craig
Wonderful
Solo Traveler
10-13-2017
Pros: Nice room. Very friendly staff.
Cons:
10.0
Scott
Exceptional
Traveling as Couple
10-13-2017
Pros: Clean room. Great bedding and big fluffy towels!
Cons: Everything was very nice
10.0
Anonymous
Exceptional
mature couple
10-13-2017
Exceptional
Pros:
Cons:
5.0
Kim
Fair
young couple
10-10-2017
Passable
Pros: Rates
Cons: No microwave in rooms we use to stay here all the time but tvchannels suck
10.0
Anonymous
Exceptional
mature couple
10-07-2017
Exceptional
Pros:
Cons:
10.0
Charles
Exceptional
young couple
10-06-2017
Exceptional
Pros:
Cons:
9.2
Hairon
Wonderful
family with young children
09-29-2017
Superb
Pros: That my pet was allowed to stay with us
Cons:
10.0
Shirley
Exceptional
young couple
09-28-2017
Exceptional
Pros: Check in and check out were efficient. The paper work was ready for us when we arrived and when we left.
Cons:
10.0
Roger
Exceptional
young couple
09-25-2017
Bears a plenty
Pros: Modern clean building with pleasant public areas and facilities. Pastimes bar and its staff very welcoming.
Cons: Noisy aircon the roof of the single storey block opposite reception.
5.0
Anonymous
Fair
mature couple
09-21-2017
Passable
Pros:
Cons:
8.3
Ken
Very Good
young couple
09-20-2017
Very good
Pros: Cafe,pub etc.
Cons:
10.0
Anonymous
Exceptional
mature couple
09-17-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
family with young children
09-12-2017
Good
Pros: Awesome breakfast.
Cons: Noisy room overlooking the roof. Lots of kitchen and hall fans...
10.0
Raymond
Exceptional
young couple
09-07-2017
Wonderful 5 night stay staff...
Pros:
Cons:
8.3
Gerry
Very Good
young couple
09-06-2017
Very good
Pros:
Cons:
10.0
Dean
Exceptional
young couple
09-04-2017
Exceptional
Pros:
Cons:
7.9
Alvin
Good
review category group of friends
09-03-2017
Good
Pros: Air conditioning
Cons: We asked for a pet friendly room for 5 adults. Myself, partner, my sonand his girlfriend and my other son. We were offered a queen at a decentprice. However, when my partner, one son and I checked in thereceptionist saw the small dog and told us we could not have that roomnor any other room like it. We were told we should not have bookedthrough booking.com but directly with the hotel. I googled pet friendlyhotels in Port Alberni and then booked. I added notes about our needs. Ididn't realise that it was not a direct booking. Anyways, we endedup paying almost double and put in neighbouring rooms. One room for theadult children and the dogs and one room for us but absolutely no dogs.Not what we expected or budgetted for.
9.6
Janet
Exceptional
young couple
08-30-2017
Definitely recommend when staying in...
Pros: Check-in was quick and efficient. We were allowed to park our motorcycle under cover at the front entry. Property is very well maintained and clean. Room was clean and quiet. Bed was extremely comfortable.
Cons: The first set of key cards did not work. One of the second set did not work.
10.0
Julie
Exceptional
family with young children
08-28-2017
Exceptional
Pros: Having the opportunity to stay at a new modern hotel.
Cons: We had a room with a queen bed and a pull out when we thought we booked a two queen bed room. When looking back at the booking it was not clear what we were getting.
9.6
Hedley
Exceptional
review category group of friends
08-26-2017
Our stay at the Best...
Pros: The staff were really accommodating and friendly. The room was super clean.
Cons:
9.6
Linda
Exceptional
young couple
08-24-2017
Port Alberni is an amazing...
Pros: Nice breakfast choices although I thought Best Western did a compliment breakfast... easy access to the Lady Rose tour... just a 5 minute drive so no problem getting there early.
They also have a package store next door so you can get wine, beer, soft drinks for the room.
Cons: Nothing
8.3
Pius
Very Good
family with young children
08-24-2017
Very good
Pros:
Cons:
10.0
William
Exceptional
young couple
08-24-2017
Exceptional
Pros:
Cons:
8.8
Kevin
Excellent
young couple
08-22-2017
Would like to have stayed...
Pros: Comfortable bed; great shower.
Cons: A/C did not work properly.
7.5
Frances
Good
young couple
08-21-2017
Good
Pros: the gal upon check in - Joanne - I think her name - very very pleasant to everyone she came into contact with including myself and partner !!! first impression - first person you meet - very importna
Cons: coffee pot - not Styrofoam cups.
10.0
Julius
Exceptional
young couple
08-21-2017
Excellent would recommend
Pros: All Good
Cons: All Good
7.9
Mohsen
Good
family with young children
08-16-2017
Good
Pros:
Cons:
7.1
John
Good
young couple
08-15-2017
I would peg the value...
Pros: Bed was comfy price was not a financial deal st all.
Cons: Pillows not comfy. Vending machines did not take bills or cards. Hot tub was warm not hot probably around 80 degrees.
7.5
Francis
Good
family with young children
08-10-2017
Good
Pros:
Cons:
7.5
Jeffrey
Good
young couple
08-09-2017
Easy to find...good location to...
Pros: Easy to find...good location to stay after a day-trip to Tofino.
Cons: Breakfast was not included
9.6
F
Exceptional
young couple
08-09-2017
Awesome!
Pros: The staff at this hotel are extremely courteous, friendly, and willing to assist in making your stayenjoyable. The restaurant served a wonderful breakfast menu as well. My wife has Parkinson's and requires aids which this hotel has and they quickly installed the required equipment into our room, immediately upon check in. In fact the maintenance person had almost completed the installation, by the time we got to our room.
Cons: The room was a little tight for passage with a walker between the bed and dresser/TV stand.
4.2
Anonymous
Disappointing
family with young children
08-09-2017
Overpriced and disappointing.
Pros:
Cons: Room was not what we booked - what was supposed to be a room with two queen beds turned out to be one bed (seemed like a double) and a pull out sofa - very crammed for two adults and 3 kids. Could not even get to the fridge when the sofa bed was open. No closet, no additional towels, pillows, cups etc to accommodate extra people in room. Fridge hasn't been cleaned and contained an old
bottle of water my toddler tried to drink.
Hotel staff blamed booking.com for the room mix up but couldn't/wouldn't change the room. Offered to 'let us' book an additional room for $150. Then told us that the room would have been $40 cheaper if we hadn't used booking.com but would not honour the cheaper rate.
Final straw was discovering breakfast wasn't included - just 20% off the restaurant. We ate elsewhere. Altogether a terrible and overpriced experience. I won't be staying there or using booking.com in the future.
6.7
Kam
Pleasant
review category group of friends
08-08-2017
Good location and friendly staff
Pros: Clean beds, Good location
Cons: Washroom exhaust is designed for minimum use. Washroom was all misty after shower with not too hot water. Washroom was very small.
7.1
Zac
Good
family with young children
08-08-2017
Acceptable
Pros:
Cons: You have to get pool towels from the front desk.
7.9
Heading
Good
solo traveller
08-07-2017
Good
Pros: Nice sports pub on in the hotel. Good food and good service.
Cons: The pub was only open until 9PM. In fairness, it was mostly cleared out by then too.
10.0
Lorraine
Exceptional
young couple
08-07-2017
Exceptional
Pros:
Cons:
10.0
F
Exceptional
young couple
08-05-2017
Very enjoyable!
Pros: Great facility, very knowledgable, accommodating, and helpful staff, great breakfasts
Cons:
10.0
Thetgall11
Exceptional
young couple
08-03-2017
Out of our way, but...
Pros: Beds are very comfy and the staff was friendly!
Cons: the people smoking so close to the pool, wasn't pleasant!
6.3
Majid
Pleasant
family with young children
08-03-2017
Pleasant
Pros:
Cons:
9.6
Guillermo
Exceptional
review category group of friends
08-01-2017
Exceptional
Pros: Nice place, service was excellent.
Cons: .
8.3
Christopher
Very Good
young couple
07-29-2017
Very comfortable stay. Would definately...
Pros: Breakfast. Much better than buffet style of other hotels. Also nice big comfortable bed.
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