This high-rise building features recently updated guest rooms geared toward the business traveler, families and sports teams. During the summer, the outdoor pool and patio area is the place to be. An on-site beer and wine store occupies one end of the building. Basketball anyone? A basketball court is outside and balls are available at the front desk.
Smoke free premises. 84 units. 5 stories, interior corridors.
Pros: We were in Port Alberni for a family celebration and stayed 9 nights in this hotel. The room served our needs perfectly and was in easy walking distance of the bus station, as we arrived by bus from Victoria. Even although they had a couple of parties going on whilst we were there, and we overlooked quite a busy road, we were never affected by outside noise.The breakfasts we had in the hotel were very tasty, though somewhat large!
The staff were helpful and efficient, though a few more smiles would have been nice. Would recommend the hotel as a good base to stay.
Cons:
9.6
Scott
Exceptional
solo traveller
08-30-2016
Pros:
Cons: Wifi is not very good
8.8
Kathryn
Excellent
family with young children
08-28-2016
Pros: Everything except the air conditioning didn't work properly
Cons: The air conditioner didn't work properly
5.8
Mike
Okay
mature couple
08-26-2016
Pros:
Cons: Access to the pool needs improvement. The pool was green and uninviting. The staff told us that of course it is wheel chair accessible but there are no signs to tell us what to do or where to go and we found this out after the fact.
Please allow your guests to get to the pool area without going up and down stairs.
7.9
Shan
Good
family with young children
08-26-2016
Pros: Everything fine
My family like it
Cons: Return towels to main desk
10.0
Bryce
Exceptional
solo traveller
08-18-2016
Pros: Service was great and the room was comfortable and clean
Cons: Nothing
10.0
David
Exceptional
review category group of friends
08-15-2016
Pros: friendly mgmt and staff. went out of their way to provide secure parking for our motorcycles.enjoyed the pool area.excellent breakfast in the restaurant.would highly recommend staying there and look forward to going back in the future
Cons:
8.3
Jill
Very Good
mature couple
08-07-2016
Pros: The Resturant food was excellent as was the service.
Front desk staff were help and very helpful.
Cons: I would have preferred our room not to be next to the elevator and pop and ice machine.
I would have preferred that the exhaust fans on the roof were not outside our window.
5.0
Anonymous
Fair
family with older children
08-07-2016
Pros: Outdoor pool
Cons: Military style hotel rules eg having to leave a deposit for and signing out and returning pool towels to front desk.
7.9
Melissa
Good
family with older children
08-06-2016
Pros: Renovated rooms
Clean
Cons: No hot tub
5.4
Keith
Fair
family with young children
08-02-2016
Pros:
Cons: No elevator for disabled
9.6
Anonymous
Exceptional
mature couple
07-25-2016
Pros:
Cons: The service in the restaurant very slow.Sat with my coffee mug empty when our breakfast came the hash browns burnt (they actually deep fried them horrible)ask for HP sauce when it came and my wife had to go and ask her again about 10 mins later.We didn't really know who our server was.The Bar server she was awesome wish she work that morning in the restaurant.
7.1
Leo
Good
family with young children
07-24-2016
Pros:
Cons: Slow wifi
10.0
Adriana
Exceptional
family with young children
07-06-2016
Pros: Everything was excellent
Cons:
7.1
Stephanie
Good
family with older children
06-19-2016
Pros: Nicely updated and clean
Cons: Our room was across from the elevator- flooring outside elevator was tile. Woken up early from people rolling their luggage on the tile to get to the elevator
9.0
Craig
Wonderful
Solo Traveler
06-05-2016
Pros: Nice room. Very friendly staff.
Cons:
9.2
Sandy
Wonderful
mature couple
05-26-2016
Pros: the front desk staff were very friendly and accommodating. The nachos in the pub
were delicious
Cons:
8.3
Clayton
Very Good
solo traveller
04-19-2016
Pros: Room was clean and in good condition. Bed and pillows were comfy
Cons: Unfortunately the pool wasn't open since it wasn't the swimming season yet.
5.0
Lynne
Fair
mature couple
04-04-2016
Pros:
Cons: There was no complimentary breakfast and the restaurant on location was very expensive. No in house laundry facilities.
9.6
Mandi
Exceptional
mature couple
03-16-2016
Pros: Very clean and comfy beds!
Cons:
8.3
Gail
Very Good
mature couple
12-22-2015
Pros: Good ambience and good gluten free options.
Cons:
10.0
Geoffrey
Exceptional
solo traveller
12-13-2015
Pros: All great from arrival to departure
Cons:
10.0
Anthony
Exceptional
solo traveller
12-10-2015
Pros: The room was very clean, comforable and well appointed. Pub has good food and quite a few TVs for watching the game. Good location and probably the best place to stay in Port Alberni.
Cons:
4.2
Left
Disappointing
solo traveller
12-02-2015
Pros: Centrally located. The on site restaurant was a good value
Cons: First, I specifically indicated I was travelling on business and booked a room based on it having a desk (The photos provided for the room). I was checked into a room without a desk and when I asked to change, they told me I would have to pay a surcharge.
When we resolved that, the room I was checked into, make that the whole floor from when you exited the elevator, reeked of old, stale, decades smoke.
It made me sick and I had to check out a day early because it was no longer bearable
9.6
Gordon
Exceptional
mature couple
12-01-2015
Pros: Early checkin- Good food
Cons:
9.6
Susan
Exceptional
mature couple
11-02-2015
Pros: The staff was very friendly and accommodating. The woman checking us in even told us where to go and watch bears feeding on salmon.
Cons:
4.0
Kate
Disappointing
Solo Traveler
10-29-2015
Pros: Location is OK. Little off the beaten path in town and quiet location.
Cons: Rooms do not have microwaves in them (staff did offer to heat up a meal in the kitchen), beds are uncomfortable, breakfast is not included. The motel has an odor to it - probably used to have smoking rooms that are now non-smoking. Overall looks cheap.
10.0
Derek
Exceptional
solo traveller
10-21-2015
Pros: Fishing
Cons: Nothing
8.3
Catherine
Very Good
family with older children
09-20-2015
Pros: Convenient and friendly.
Cons: No bad impressions.
9.6
Anonymous
Exceptional
young couple
09-10-2015
Pros: The bed was so comfy
Cons: The pillows were very lumpy and soft
9.2
Anonymous
Wonderful
family with young children
08-26-2015
Pros: Staff were lovely, really helpful and welcoming. My little girl hurt herself and was crying and one of the staff immediately appeared with a toy orca for each of my girls. They both brightened up right away. It was so kind of them.
The pool area was great, clean and relaxing.
Cons:
8.8
Simon
Excellent
mature couple
08-25-2015
Pros: The room service from the hotel restaurant was very good. We only tested dinner options.
Cons: We did not know about the 25 pound limit for pets. Luckily our young dog was still below that treshold at the time. I wonder if they would have been flexible if the dog had been bigger? They don't seem to read customer requests/comments made when making the reservation, as I indicated the need for a pet friendly room at that time. The person at the front desk obviously did not know and seemed surprised when I specified the presence of a dog. Otherwise everything was smooth and we would go again.
9.2
Gordon
Wonderful
mature couple
08-15-2015
Pros: Peace and quietness. No traffic noise, no adjoining door slamming from the hallways and no foot traffic noise.
Cons: One small complaint. Sink stopper slowly
drained away my shaving water.
Believed the room price a little high for one night stay. Then again, it is summer rates...
7.5
Marilyn
Good
review category group of friends
08-09-2015
Pros: The cleanliness of the room. Also enjoyed their pub and had a good breakfast in their dining room. Location in town is good.
Cons:
8.8
Sieghart
Excellent
mature couple
08-08-2015
Pros: Everything in one location
Cons:
8.8
Bertine
Excellent
mature couple
08-06-2015
Pros: Great, helpfull staf. We had problems with our car and in an instance the lady of the reception arranged asistance.
Cons:
9.2
Liz
Wonderful
mature couple
08-04-2015
Pros: Easy to find, staff helpful and efficient, suite excellent with everything you'd want. Despite the fact that the hotel was very busy during a folk festival it was quiet. Plenty of parking on site.
Cons: Nothing
4.6
Heidi
Disappointing
family with young children
07-20-2015
Pros: The kids loved the pool
Cons: The air conditioning didn't work well in our room if at all. The sink and the tub were totally clogged, it was disgusting.
9.6
Dana
Exceptional
solo traveller
07-11-2015
Pros: Clean and quiet. Excellent staff, great location for me.
Cons:
10.0
Jeff
Exceptional
family with young children
06-30-2015
Pros: The staff were very helpful and courtious. The dining experience was terrific. Even with an unexpected group of 24 for private dining, the service was timely. Highly recommended.
Cons: We have a young daugther with celiac disease and had difficulty finding a place that could accommodate her dining restrictions.
9.6
Anonymous
Exceptional
mature couple
06-21-2015
Pros: The location was perfect and the parking very convenient
Cons:
8.3
Flora
Very Good
review category group of friends
06-09-2015
Pros: Beds were great, everything clean, and staff were friendly and helpful.
Cons:
9.2
Susan
Wonderful
mature couple
06-07-2015
Pros: Pool area is lovely
Cons:
10.0
Duncan
Exceptional
solo traveller
04-02-2015
Pros: My room was clean, quiet and secure. Bed was comfortable and the room functioned well. Restaurant was efficient and portions generous
Cons: No comments
10.0
Diane
Exceptional
review category group of friends
02-23-2015
Pros: Consistency in good customer service,
and cleanness.
Cons:
8.3
Elmer
Very Good
solo traveller
01-29-2015
Pros: Excellent service at front desk, nice clean rooms, the best pillow I've ever slept on, good food at conference.
Cons: unhappy and unfriendly bartender in the afternoon but excellent replacement around 6 kpm
8.8
Heather
Excellent
mature couple
12-29-2014
Pros: however a free continental breakfast was available
Cons: cafe closed due to Christmas ...
7.1
Peter
Good
solo traveller
11-08-2014
Pros: Clean efficient hotel . Good for a base to explore the area
Cons: The restaurant. Staff were very good , but the general decoration and menu choice was dissappointing
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