Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This high-rise building features recently updated guest rooms geared toward the business traveler, families and sports teams. During the summer, the outdoor pool and patio area is the place to be. An on-site beer and wine store occupies one end of the building. Basketball anyone? A basketball court is outside and balls are available at the front desk.
Smoke free premises. 84 units. 5 stories, interior corridors.
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 193 guests
Showing reviews 1 - 5 of 50
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
The hotel was among the best Best Western hotels I've experienced.
Pros: Staff was helpful and courteous, building was in good condition.
Cons: Minor complaint; we arrived in late evening (9 pm) and the restaurant kitchen closed a 9:00 pm. Thus we had to leave and drive around looking for a place for dinner (in a place where EVERYTHING seems to close at 9 pm.
4.0
Kate
Disappointing
Solo Traveler
04-13-2018
Pros: Location is OK. Little off the beaten path in town and quiet location.
Cons: Rooms do not have microwaves in them (staff did offer to heat up a meal in the kitchen), beds are uncomfortable, breakfast is not included. The motel has an odor to it - probably used to have smoking rooms that are now non-smoking. Overall looks cheap.
9.0
Craig
Wonderful
Solo Traveler
04-13-2018
Pros: Nice room. Very friendly staff.
Cons:
8.3
Subgan
Very Good
family with young children
04-05-2018
Good hotel, but unethical, I...
Pros: Positive - Overall, hotel is neat and clean, front staffs are friendly, room services are good, room neat and clean and has all basic amenities including Wifi.
Cons: Negative - Could not access the pool and hot tub because of renovation which was NOT highlighted in Booking.com from where I booked. The sole purpose of booking this hotel was for my little kid who wanted to be in the pool and hot tub. Else I could have booked a much cheaper option. I see this as unethical (if you do not let your potential clients know the reality). The hotel did not even offer any discounts because of this.
7.9
Sean
Good
young couple
04-05-2018
Nice clean hotel with comfortable...
Pros: Very comfortable bed
Cons: Check in process was fairly sloppy and a bit unprofessional. Nothing major though.
9.6
Corry1bc
Exceptional
review category group of friends
03-23-2018
Exceptional
Pros:
Cons:
7.5
Vivian
Good
family with young children
03-05-2018
Good
Pros:
Cons:
10.0
Katalin
Exceptional
family with young children
02-27-2018
Nice Best Western plus hotel
Pros: Beautifully decorated hotel with nature themed paintings in the lobby and restaurant; awesome glass art; very nice color combination of the walls and furniture. Good design job for sure and the beds were very comfortable and immaculately clean.
Cons: Unfortunately the hot tub and sauna was under maintenance, we could not try them.
9.6
Dora
Exceptional
young couple
02-12-2018
Over all our stay was...
Pros: The room was very comfortable and the bedding was delightful to sleep in.
Cons: Just did not like the noise from the construction going on in the building at 8:30am above our room.
10.0
Donna
Exceptional
family with young children
02-04-2018
Perfect
Pros: Clean. Quite. Great location.
Cons:
10.0
James
Exceptional
young couple
01-28-2018
Exceptional
Pros:
Cons:
8.3
Shannon
Very Good
review category group of friends
01-27-2018
Great overnight stop, good central...
Pros:
Cons: There was no microwave in the room.
9.2
Elizabeth
Wonderful
young couple
01-26-2018
Friendly, comfortable & convenient.
Pros: Reception were very helpful and friendly. The gym was great.
Cons: Nothing.
7.5
Anonymous
Good
mature couple
01-24-2018
Good
Pros:
Cons:
7.5
Sylvia
Good
review category group of friends
01-15-2018
Good
Pros:
Cons:
7.5
John
Good
solo traveller
01-08-2018
Good
Pros:
Cons:
10.0
Shelly
Exceptional
young couple
01-02-2018
Exceptional
Pros:
Cons: Did not like how the included breakfast works. You are given a selection of 4 different 1/2 breakfasts. Would have been better to have been given a credit voucher and then order off he menu.
9.6
Robin
Exceptional
young couple
12-27-2017
it was good
Pros: Front Desk clerk very helpful with my points system
Cons:
10.0
Dawn
Exceptional
family with young children
12-26-2017
Exceptional
Pros:
Cons:
7.5
Bonnie
Good
young couple
12-25-2017
it was okay. Not what...
Pros: Staff was pleasant but restricted to “rules” of booking online. Our second / third room was much better in size.
Cons: Our first room on first night - Beds were uncomfortable- too hard and too small! Booked a double room for 4 adults and was given a literal double room, nothing else very tiny room I didn’t know hotels still had double beds! There was a big full of empty beer cans and a bloody towel on the roof a foot below our window as well. Drawers had wrapper garbage in them shower curtain was dirty and ceiling had a lot of moisture appeared to be starting to mold. We declined a second room to move to as it was next to ice machine. When booking online seems you get next to elevator, ice machine and small rooms. The third room I had to agree to pay $30 extra to have a room with two queen beds which included a separate living room. This was much much better for 4 adults. Kinda lame that hotel has a breakfast included option but it wasnt offered due to using booking.com. I will call hotel direct next time. I wasn’t too thrilled that we weren’t offered any accommodation for the hassle of moving etc.(except someone to move our stuff for us)
9.2
Justin
Wonderful
solo traveller
12-14-2017
Superb
Pros:
Cons:
10.0
Janis
Exceptional
young couple
12-04-2017
Exceptional
Pros: Very comfortable bed—much appreciated following day surgery.
Cons:
7.5
Anonymous
Good
mature couple
11-16-2017
Good
Pros:
Cons:
9.6
Tracey
Exceptional
family with young children
11-05-2017
Too short
Pros: The staff quickly adjusted my room for a bigger room and I was required to pay a cash deposit. I was able to allows my parents to pick it up for me no problem.
Cons: I did not like that when I selected a room and get to the hotel to find out I'm paying $15 more than I thought due to fees plus tax on top of that. The total amount ought to be stated up front including those fees plus tac so I'm prepared to pay tyke exact amount.
9.2
Anonymous
Wonderful
family with young children
10-14-2017
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
10-13-2017
Exceptional
Pros:
Cons:
5.0
Kim
Fair
young couple
10-10-2017
Passable
Pros: Rates
Cons: No microwave in rooms we use to stay here all the time but tvchannels suck
10.0
Christine
Exceptional
solo traveller
10-07-2017
Favourite hotel stay!
Pros: Very clean. Comfortable. Friendly staff.
Room service is always a plus for me.
Cons:
10.0
Charles
Exceptional
young couple
10-06-2017
Exceptional
Pros:
Cons:
9.2
Hairon
Wonderful
family with young children
09-29-2017
Superb
Pros: That my pet was allowed to stay with us
Cons:
10.0
Shirley
Exceptional
young couple
09-28-2017
Exceptional
Pros: Check in and check out were efficient. The paper work was ready for us when we arrived and when we left.
Cons:
10.0
Roger
Exceptional
young couple
09-25-2017
Bears a plenty
Pros: Modern clean building with pleasant public areas and facilities. Pastimes bar and its staff very welcoming.
Cons: Noisy aircon the roof of the single storey block opposite reception.
5.0
Anonymous
Fair
mature couple
09-21-2017
Passable
Pros:
Cons:
8.3
Ken
Very Good
young couple
09-20-2017
Very good
Pros: Cafe,pub etc.
Cons:
10.0
Anonymous
Exceptional
mature couple
09-17-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
family with young children
09-12-2017
Good
Pros: Awesome breakfast.
Cons: Noisy room overlooking the roof. Lots of kitchen and hall fans...
10.0
Raymond
Exceptional
young couple
09-07-2017
Wonderful 5 night stay staff...
Pros:
Cons:
8.3
Gerry
Very Good
young couple
09-06-2017
Very good
Pros:
Cons:
10.0
Dean
Exceptional
young couple
09-04-2017
Exceptional
Pros:
Cons:
7.9
Alvin
Good
review category group of friends
09-03-2017
Good
Pros: Air conditioning
Cons: We asked for a pet friendly room for 5 adults. Myself, partner, my sonand his girlfriend and my other son. We were offered a queen at a decentprice. However, when my partner, one son and I checked in thereceptionist saw the small dog and told us we could not have that roomnor any other room like it. We were told we should not have bookedthrough booking.com but directly with the hotel. I googled pet friendlyhotels in Port Alberni and then booked. I added notes about our needs. Ididn't realise that it was not a direct booking. Anyways, we endedup paying almost double and put in neighbouring rooms. One room for theadult children and the dogs and one room for us but absolutely no dogs.Not what we expected or budgetted for.
9.6
Janet
Exceptional
young couple
08-30-2017
Definitely recommend when staying in...
Pros: Check-in was quick and efficient. We were allowed to park our motorcycle under cover at the front entry. Property is very well maintained and clean. Room was clean and quiet. Bed was extremely comfortable.
Cons: The first set of key cards did not work. One of the second set did not work.
10.0
Julie
Exceptional
family with young children
08-28-2017
Exceptional
Pros: Having the opportunity to stay at a new modern hotel.
Cons: We had a room with a queen bed and a pull out when we thought we booked a two queen bed room. When looking back at the booking it was not clear what we were getting.
9.6
Hedley
Exceptional
review category group of friends
08-26-2017
Our stay at the Best...
Pros: The staff were really accommodating and friendly. The room was super clean.
Cons:
9.6
Linda
Exceptional
young couple
08-24-2017
Port Alberni is an amazing...
Pros: Nice breakfast choices although I thought Best Western did a compliment breakfast... easy access to the Lady Rose tour... just a 5 minute drive so no problem getting there early.
They also have a package store next door so you can get wine, beer, soft drinks for the room.
Cons: Nothing
8.3
Pius
Very Good
family with young children
08-24-2017
Very good
Pros:
Cons:
10.0
William
Exceptional
young couple
08-24-2017
Exceptional
Pros:
Cons:
8.8
Kevin
Excellent
young couple
08-22-2017
Would like to have stayed...
Pros: Comfortable bed; great shower.
Cons: A/C did not work properly.
7.5
Frances
Good
young couple
08-21-2017
Good
Pros: the gal upon check in - Joanne - I think her name - very very pleasant to everyone she came into contact with including myself and partner !!! first impression - first person you meet - very importna
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