Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Some rooms are tight on space but all have spacious bathrooms with oversize granite counters. Many have a comfortable chaise lounge.
Smoke free premises. 161 units. 6 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, room service, area transportation-within 5 km.
Terms
cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 448 guests
Showing reviews 1 - 5 of 50
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Very Clean, Quiet, and comfortable for the price.
Cons: Parking would be my only complaint because there isn't much available. The charge is $10/day but it is in a gated garage, so it makes it worth it.
9.0
Verified Hotel Guest
Wonderful
04-13-2018
Pros: proximity to airport
Cons: parking was an additional charge No coffee in the lobby in the morning
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: The location fit our needs, there was a shoppers drug mart nearby and some little restaurants as well. The airplanes weren't very distracting. The rooms were clean enough. Hotel staff were courteous. A 5 minute walk to an IHOP. Gated parking area.
Cons: Make sure to ask for a room away from the elevators. It advertised continental breakfast, but beware they mean the attached restaurant has a $10 dish called "continental breakfast." The gated parking was limited.
7.0
Verified Hotel Guest
Good
Business Traveler
04-13-2018
Pros: The staff were all very friendly and efficient. The hotel is clean and well maintained and well located. The attached restaurant was pleasant and our meals were good and affordably priced. By joining the rewards program, parking was free.
Cons: The air conditioning seemed loud but quite ineffective. The proximity to a busy freeway was noisy in the morning as commuter traffic picked. Ask for a room on the 'quiet' side of the building.
9.0
Patrick
Wonderful
Family with Young Children
04-13-2018
Pros: close to two different freeways. easy to get in and out of the city area without too much traffic
Cons: no swimming pool. Parking is tight.Not sure if I like the key badge reader
10.0
Megan
Exceptional
Family with Young Children
04-13-2018
Pros: Close to Vancouver
Cons:
4.0
Esther
Disappointing
Traveling as Couple
04-13-2018
Pros: The staff was friendly and accommodating.
Cons: I've stayed at this hotel before. But the room we received this time seemed like a storage room converted into a hotel room. There wasn't even an actual bed, it was a pull down bed.
10.0
Ronald
Exceptional
Traveling as Couple
04-13-2018
Pros: The hotel was in good condition and very clean
Cons: No, but it would have been nice to have breakfast included
8.0
Mei Ying
Very Good
Traveling as Couple
04-13-2018
Pros: The location is close to the airport and free shuttle.
Cons: The bed is not a fixed bed. And distilled water is not free.
9.0
Stanley
Wonderful
Traveling as Couple
04-13-2018
Pros: The room was clean and fairly spacious.
Cons: The rooms are not very well insulated. We could hear the conversations and rowdy kids in the room next to ours. The hotel is located in the direct flight path of the airport. Could hear the planes flying over.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: Friendly staff and clean environment.
Cons:
6.0
Verified Hotel Guest
Pleasant
Group Traveler
04-13-2018
Pros: The staff were very courteous and professional. Everyone forms desk staff to management to cleaning staff.
Cons:
10.0
John
Exceptional
Solo Traveler
04-13-2018
Pros: Hotel staff excellent. Very friendly very accommodating . Hotel lounge very nice, food was good Airport shuttle timely and driver friendly
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: The front desk person we worked with was super helpful and accommodating.
Cons: The hotel is a bit of a drive from downtown Vancouver & the rest of the city. Not a big deal if you don't mind driving in busy traffic to begin and end your day. If I stayed here again I would think about parking at the airport and using public transit
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: The beds were very comfortable, the room was warm, the towels were generous. It was all very good!
Cons:
10.0
Wayne
Exceptional
Business Traveler
04-13-2018
Pros: Great staff room was great restraunt was also first class
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: The room was very clean and staff very nice.
Cons: I heard the noice very clearly from another room. The location is not good.
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
04-13-2018
Pros: Comfortable bed, clean bathroom and courteous staff. Free wifi is fast and convenient.
Cons: Paid hotel onsite parking and some noise from airplane takeoffs at night. However, free street parking is available on the other side of Cambie if you don't mind a little walking.
9.0
Richard
Wonderful
Traveling as Couple
04-13-2018
Pros: Good location and great staff
Cons: none
10.0
Wayne
Exceptional
Traveling as Couple
04-13-2018
Pros: The room was great
Cons:
10.0
Jason
Exceptional
Traveling as Couple
04-13-2018
Pros: Amazing customer experience
Cons:
8.0
Verified Hotel Guest
Very Good
Group Traveler
04-13-2018
Pros: Beds were comfortable
Cons: The phone kept going off in the night as though a wake up call was made, but we hadn't requested it and front desk didn't know about it. They had to unplug both phones and then didn't tell morning staff about it.
5.0
Verified Hotel Guest
Fair
04-13-2018
Pros: Suited our needs for the night
Cons: Smelled like waste upon arrival. Paid parking
9.0
Perciben
Wonderful
Group Traveler
04-13-2018
Pros: Good deal
Cons: Great
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
04-13-2018
Pros: Nice and clean
Cons: A bit faraway from the airport
6.0
Robert
Pleasant
Traveling as Couple
04-13-2018
Pros: staff
Cons: no
9.0
John
Wonderful
Solo Traveler
04-13-2018
Pros: Helpful
Cons: Shuttle stops after 12
10.0
Douglas
Exceptional
Business Traveler
04-13-2018
Pros: Price, airport shuttle and area
Cons: Stain on the carpet in our room
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Amenities: gym, free airport shuttle
Cons:
6.0
Dave
Pleasant
Business Traveler
04-13-2018
Pros: Good value
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Staff
Cons: The room 325 bath room, the water was leaking from the ceiling when someone is taking a shower from above.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
04-13-2018
Pros: Staff, Cleanliness, Quality and attention to detail.
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
04-13-2018
Pros: The staff was professional and friendly. Convenient to the airport and very comfortable.
Cons:
10.0
Michael
Exceptional
Family with Young Children
04-13-2018
Pros: This Holiday Inn was very nice through and through. I especially like the secure parking and ease in which to enter and exit. The rooms were very clean. The staff was quick and friendly.
Cons:
10.0
Timothy
Exceptional
Solo Traveler
04-13-2018
Pros: Excellent staff who were very helpful. Blinds really kept the room dark for sleeping.
Cons:
10.0
Kenneth
Exceptional
04-13-2018
Pros: Quiet. Clean. Best pub in Richmond in the building!
Cons:
9.0
Joel
Wonderful
Business Traveler
04-13-2018
Pros: Chain - I stay at Holiday Inns a lot!
Cons: A bit far from the Airport but not bad.
9.0
Geoffrey
Wonderful
Business Traveler
04-13-2018
Pros: Easy to freeway and airport
Cons: Parking is limited at night
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros:
Cons: The refrigerator door did not stay closed. It has a gap in room 612
9.0
John
Wonderful
Solo Traveler
04-13-2018
Pros: Location to highway, shopping and the airport
Cons: Nothing to mention
8.0
Dynie
Very Good
Traveling as Couple
04-13-2018
Pros: the price
Cons: location not much around there
5.0
Verified Hotel Guest
Fair
Family with Teens
04-13-2018
Pros: Tha barthroom was big enough
Cons: No microwave no fridge and all the plugs were bad Coffee maker in the bathroom
10.0
Manon
Exceptional
04-13-2018
Pros: Shuttle service, and very friendly and helpful staff
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: The room was really great
Cons: No free parking
9.0
Verified Hotel Guest
Wonderful
Business Traveler
04-13-2018
Pros: Excellent customer service especially by hotel employee- just great service and friendliness. They went out of the way to make the stay comfortable.
Cons:
9.0
Jia Wei
Wonderful
Family with Young Children
04-13-2018
Pros: Nice staffs and nice location. Room is very clean. We are pretty enjoying it
Cons: N/A
9.0
Steven
Wonderful
04-13-2018
Pros: Close to hwy 99 and a pub and McDonalds nearby
Cons: 1 of 2 elevators not working. no, in room refridgerator
8.0
Marty
Very Good
Solo Traveler
04-13-2018
Pros: Staff was very helpful,
Cons: No.
5.0
Robert
Fair
Business Traveler
04-13-2018
Pros: The hotel was very clean and modern
Cons: The parking was abysmal. I have a truck, and there was very few options for a large vehicle. I had to spend almost 10 minutes jockeying to park, and almost as much to get out. Great view of the building wall behind my room.
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