The rooms here have lovely décor and one of the features is a spacious two-piece desk. Many units have separate living and sleeping areas, which is an added bonus. A large shopping complex is within easy walking distance.
Smoke free premises. 237 units, some two bedrooms. 18 stories, interior corridors. Accessibility (Call).
valet and coin laundry, boarding pass kiosk, airport transportation, room service.
pets (extra charge).
OVERALL GUEST SCORE
Based on Ratings from 42 guests
Showing reviews 1 - 5 of 19
family with young children
Pros: Comfy rooms, outdoor pool. Shuttle to and from airport.
Cons: I was expecting a sauna or steam room especially for hotel at this price and reputation.
Pros: Large room. Very good restaurant and bar. Friendly ,accompanying staff. Extra points for being green. Reasonable parking fees. Walking distance to light rail, centred in downtown area.
Cons: As expensive as high end hotels in Europe and Asia.
Pros: Concierge was helpful, shuttle was great
Cons: Wish we had known there was a shuttle from airport to hotel
Pros: A colleague and I were sharing a room (due to a missed plane connection) and we appreciated having a one-bedroom suite so we could each have our own space. Appreciated the airport shuttle too. The staff were friendly and efficient. The location was good - right across from the Richmond Centre mall, and across from a big park for a walk in some "green space". And, relative to what else was still available that night, this room was one of the better deals.
Cons: It was pricey that night, but that seemed to be because Vancouver hotels were all very full that night so any hotels that still had rooms were demanding a high price for last-minute bookings. The the living room part of the suite was kind of dark and basic.
Pros: 'Free breakfast items were good but disappeared very fast since not that many were put out compared to number of rooms in he facility
Cons: WiFi was terribly slow and it is very inconvenient that it requires new log in every 24 hours. Got dropped many times!
Pros: Bedding was very good; I like the new way of bed cover using a clean sheet rather than the old coverlets---I always wondered when was the last time it had been laundered!
I live on the Sunshine Coast and cannot easily get an early morning flight from home without an overnight stay in Richmond, so your hotel has been a good fit for my schedules.
Pros: Fast response when requests were made.
Cons: The parking.
Cons: Service in the restaurant was poor. Breakfast buffet was cold, and hard to chew.
Pros: Free shuttle from and to airport. Friendly staff!
Cons: overpriced breakfast. Free internet very slow!
Pros: Location, food, staff helpful and polite
Cons: Room was not as advertised through booking.com
My booking said the room had a balcony, security safe, refrigerator, microwave, in room washing machine and gave the impression there was a kitchenette. None of this was provided. The staff was kind enough to upgrade me to a room with a balcony and provided me with free breakfast during my stay at no cost. Booking.com should communicate with the Marriott as to not mislead future guests.
Pros: Very convenient location close to but not actually at airport.
Pros: The rooms are nice and comfortable.
Cons: The food at
The American Grill is terrible, the area has lots of choices.
Pros: Convenience to airport. Staff helpful and professional.
Cons: Bathroom shower had mildew.
Family with Teens
I believe that guests should be notified if pets are on the same floor as they are. While I am aware that "pet friendly" seems the norm, it is obvious that they discriminating against people with allergies and fears.
Pros: The staff was very friendly
Cons: I am allergic to dogs and I came face to face with a big dog as I exited the elevator to my floor. This caused me a lot of stress and an allergic reaction that required having to use a puffer inhaler on my return home the next day.
family with young children
Pros: Central location with good Asian restaurants nearby. Good view from 12th floor.
Cons: Small room for suite. Small swimming pool. Both Asian women front staff on checkin not particularly welcoming; seemed distracted or had more important things to attend. The Caucasian male staff later was more professional.
Pros: Over all rated good.
Pros: Bed was so comfy slept very well airport transport service was also goo as was food.
Cons: Didn't realise my low price booking would mean there would be no extra's in the room - a bottle of water, after a long flight, would have made the difference.
Pros: Room was large and comfortable. Nice sitting area separate from bedroom.
Cons: Plumbing needed a repair, but they comped the parking for the inconvenience.