At the private Terminal City Club, guests have use of the health club and pool. Super views of the city or north shore mountains are found from most of the rooms, of which almost half are suites. All units feature a handy, wet bar area.
Smoke free premises. 58 units. 8-12 stories, interior corridors. Accessibility (Call).
Pros: I liked that it was in the heart of Vancouver. The gym/pool area were fantastic.
Cons: For the amount of money we spent staying there you'd think they'd have comfortable beds... The place seemed VERY out dated. I get you might be going for an old rustic vibe but that shouldn't translate into the rooms.
10.0
Sandra3106
Exceptional
family with young children
09-16-2016
Pros: Great staff. Great Suite with Harbor View
Cons: Absolutely nothing.
9.2
Zbigniew
Wonderful
family with young children
09-15-2016
Pros: The hotel room was very large and comfortable with very clean kitchen facilities. Location could not be better.
Cons: Finding the right parking and then the right parking place is a challenge as the clerk at the parking entrance speaks little English. Once you do it the first time it's hussle-free though. Be sure to call the hotel desk before your arrival and ask about the direction to the underground parking as the entrance is at the back of the building with different street name than the hotel's address.
10.0
William
Exceptional
mature couple
09-15-2016
Pros: Great Rooms and very helpful staff. Great Location in Downtown.
Cons: Facilities for Breakfast did not match the rest of the hotel.
10.0
Julie
Exceptional
mature couple
09-11-2016
Pros: Location, helpful staff and excellent facilities
Cons:
9.6
Connie
Exceptional
young couple
09-06-2016
Pros:
Cons: Breakfast was very poor !!
6.7
Karen
Pleasant
family with young children
09-05-2016
Pros: The location is convenient and the room was comfortable and spacious
Cons: The 2 staff at the desk were completely hopeless ! The man casually wondered out of the lift after my husband had already got the bag trolley and loaded all our bags by himself (I was watching our 2 year old), then he needed help from the girl to check us in - I could have easily assumed it was his first day on the job. Finally got to our room and the baby cot was not in there as we expected it shoud be, as we had arranged this via email only a week earlier. Our room on the 8th floor had windows at floor level that are not secure and open outwards from the bottom !! I took my eye off our little one for 2 seconds and he was pushing the window out ! Check out was slightly less painful. I realised the next day I had left 2 stuffed toys on the cot and this was all sorted out easily via email - they found the toys and i said I'd pick them up in a couple weeks. The same 2 staff were the desk when I arrived to pick up the toys and neither of them knew anything about it or had a clue where to look, I was waiting easily for 20 minutes until finally the girl decided to make a phone call and discovered the large yellow paper envelope on the desk with our name and the contents - this was literally sitting almost under their noses the whole time. I do not usually make any effort to complain but the incompetence of these 2 was just outstanding and I think they are in the wrong job. Very disappointing experience for a 'luxury 4.5 Star' hotel.
9.6
Marc
Exceptional
family with young children
09-04-2016
Pros: Great location. Very friendly staff. Breakfast simple but complimentary.
Cons: Maybe the breakfast could have had more choice but then again it was complimentary.
7.9
George
Good
mature couple
08-29-2016
Pros: Location, helpful staff
Cons: Carpet needed cleaning or replacement
10.0
Patricia
Exceptional
review category group of friends
08-28-2016
Pros: The beds were extremely comfortable. The proximity to the cruise ship and the hotel staff taking our luggage to the ship for us was wonderful and so convenient.
Cons:
10.0
Shannon
Exceptional
young couple
08-28-2016
Pros: Very close to everything downtown. Beautiful rooms with great views.
Cons:
3.8
Karl
Poor
mature couple
08-27-2016
Pros: The Bed was comfortable and appeared clean
Cons: The Hotel was filthy.The hallway carpets looked like they were from the fifties. The elevators were slow. Access to the Hotel is difficult, The cab drops you off in the street with traffic and you fight your way to the sidewalk through parked cars on the curb. The Hotel has massive glass doors to the lobby. Unfortunately they are manual and very heavy, it was difficult to enter with luggage and no help was around. Free wifi would not work.. There is no room service and the complementary ? breakfast ? in a room for about ten people was shameful.
10.0
Lori
Exceptional
mature couple
08-25-2016
Pros: Staff is Pleasant and Professional. Beds and Bedding were Excellent. Embroidered Spa Robes provided. Pool & Gym was above any Hotel standards due to the "share" agreement with the residence condos; so we also had a Hot Tub, Sauna and Steam Rooms. Property Location is supreme. Umbrella provided too. View from our 11th floor suite was of the Cruise Port, Mountains, Sea Planes, and also the City Buildings of the Upper West End. Outstanding Views Day and Night.
Cons: I wish I could have stayed longer! We have no complaints at all.
8.3
Steven
Very Good
family with older children
08-25-2016
Pros: Lovely room with a great view. The staff were extremely helpful. Good location.
Cons: The fitness suite/pool was closed for one of the days due to holiday - it was a major reason why I chose this hotel.
Breakfast was basic ( especially day 2 when the bread had not arrived)
Left feeling I had not had value for money.
10.0
Phil
Exceptional
family with young children
08-25-2016
Pros: Amazing view of harbour. Nice suite room and relaxed informal breakfast.
Cons:
9.2
Anne
Wonderful
mature couple
08-25-2016
Pros: Spacious suite. Excellent position. Exceptionally helpful staff. They were helpful after we returned from our cruise and asked to leave our luggage there as we had an evening flight.
Cons: Doesn't have all the facilities that would expect of a hotel. Not easy to find when first arriving as there is no large sign and the entrance when we arrived was obscured by large lorries.
5.8
Steve
Okay
solo traveller
08-20-2016
Pros: Location was great
Cons: view was looking at a wall
room was small and old
not worth the money
10.0
Rebecca
Exceptional
family with older children
08-19-2016
Pros: The hotel far exceeded our expectations. We arrived early the staff were very friendly and helpful. Our room was very big and comfortable. The gym and pool facilities were great.
Cons:
7.9
Vince
Good
mature couple
08-18-2016
Pros: Great location
Cons:
10.0
Lisa
Exceptional
solo traveller
08-16-2016
Pros: Excellent location - access to food and shopping nearby, a block from the Canada Line Skytrain that leads directly to YVR Airport. Two blocks from the waterfront. Good facilities with the pool and fitness centre. Amazing view and suite. Clean, great staff.
Cons: Some of the decor is bland, but is fitting of the private club the building hosts.
6.7
Carmen
Pleasant
review category group of friends
08-15-2016
Pros: The staff at the front desk was super nice & helpful! Could not have asked for a better location.
Cons: The tiny, cramped room where breakfast was served was very depressing! There is a lot of room for improvement in the breakfast choices/selection.
When mentioned the cleanliness to the front desk; their reply was wished you would have said something sooner & we would have given you a discount. Why sooner, am mentioning it now.
9.6
Leigh
Exceptional
mature couple
08-15-2016
Pros: Fitness facilities very good
Cons:
9.6
Suresh
Exceptional
review category group of friends
08-13-2016
Pros: Excellent location - friendly and helpful front desk staff. Adequate breakfast.
Cons: Had an issue with housekeeping not making the beds properly and cleaning the room in a cursory manner - brought it to the notice of the front office before departure.
6.7
Kate
Pleasant
young couple
08-11-2016
Pros: This hotel is in a brilliant location.
Cons: It feels very dated and was far too expensive for what you get.
5.4
Deborah
Fair
family with older children
08-09-2016
Pros: Location was good.
Cons: The breakfast should be noted as continental breakfast. Bad value for money in general. No restaurant. Room and hotel in general was run down.
9.6
Roman
Exceptional
young couple
08-07-2016
Pros: Nice big rooms. We loved it!
Hotel is perfectly located in the city. Loved the gym and the 25m pool.
Cons: Breakfast was not worthwhile to try. Not much choices at all.
Hotel sign is a bit hidden and entrance is therefore hard to be found.
9.2
Fiona
Wonderful
mature couple
08-06-2016
Pros: Great location. Fantastic views and very helpful staff.
Cons:
10.0
Mitchell
Exceptional
young couple
08-05-2016
Pros: The view was awesome and the room was beautiful.
Cons: That we couldn't stay longer
8.3
Ann
Very Good
family with young children
08-03-2016
Pros: I liked closeness to cruise ship port. Front desk person was very friendly and helpful.
Cons: For the price that is charged for the room a full breakfast should certainly come with it. The room provided for continental breakfast was wayyyyy to small.
10.0
Sara
Exceptional
review category group of friends
08-03-2016
Pros: Staff were very friendly and continental breakfast was included. Some of our group went to different hotels where breakfast was not included which made them not such good value as the Auberge. Once we went back to the hotel to leave our bags with reception as we didn't want to go back to our room and they offered to take them up to our room. Very impressed
Cons: No handrails in the bath/shower for guests with disabilities. Have suggested they install them.
7.9
Efraim
Good
mature couple
07-28-2016
Pros: Location service room comfort
Cons: Difficult to find the hotel- no signs. No parking place to take off the luggage. Breakfast is dull and the dining room very small. The hotel is part of an office building which disturbs.
8.3
Erin
Very Good
young couple
07-28-2016
Pros: The location and view were awesome. We had a partial water/mountain view and it was so beautiful I could overlook what I didn't like! We were steps away from the water and the downtown shopping district was about a 10 minute walk away.
Cons: The room and bathroom seemed a little dated. The pool was for laps only. The hotel almost seemed like an afterthought as the main desk is placed in the middle of a huge lobby shared with the fitness club.
10.0
Judith
Exceptional
mature couple
07-24-2016
Pros: Large pleasant room, quiet, good coffee in room, helpful friendly staff, refrigerator, microwave and safe in room. Elevator was quick. Attached parking.
Cons: Parking was pricey at $36/night.
8.3
Robert
Very Good
mature couple
07-24-2016
Pros: updated room and bathroom. Comfortable beds. Great view.
Cons: Small and cramped. Tiny closet. Three dresser drawers, all filled with extra pillows and blankets or phone books. Hall rug very worn.
6.3
Hagen
Pleasant
solo traveller
07-24-2016
Pros: The staff were great. No place to valet your car upon check in, so either you were very fast or you had a ticket.
Cons: All the hotels in Vancouver jumped on the band wagon and were charging 3-4 times the normal rates. There should be a law against this. Auberge was reasonable comparatively but this is not a $400 a night hotel. Room was okay hallway carpets were a shamble and breakfast was a sheer miss. Sorry guys. Won't be back.
10.0
Daniel
Exceptional
mature couple
07-23-2016
Pros: The location was ideal for walking to all the various neighborhoods .Also, it was ideal for using public transportation, which the hotel staff knew everything about. We will return and highly recommend it!
Cons: everything, and everyone working there, was/were excellent. If you travel and use the workout facilities, you will love their gym and pool.
9.6
Lorna
Exceptional
mature couple
07-21-2016
Pros: Wonderful beds & lovely pillows
Cons:
10.0
Lois
Exceptional
family with older children
07-20-2016
Pros: The hotel was very clean,beds were very comfortable and it was located in a very convenient location to the water.
Cons:
10.0
Laurence
Exceptional
family with young children
07-18-2016
Pros: Spacious rooms and an enjoyable continental breakfast.
Cons:
7.9
David
Good
family with older children
07-17-2016
Pros: Great location and room size. Staff really helpful and provided early access to room.
Cons: Bathroom being directly off the main bedroom made access a little difficult for all guests. Wifi a little inconsistent.
7.5
Jon
Good
mature couple
07-16-2016
Pros: Location - close to harbour and Gas Town and central areas, shops etc. Lion pub connected to the hotel, though note you cannot charge food or drinks to your room.
Cons: It's over-priced, probably because guests are paying for location. Also decor in corridors is shabby and only 2 lifts, one of which was out of order, or covered in sheeting for the 5 days we stayed. No communal areas to sit in i.e. no hotel lounge which meant we were either confined to our room or had to go out.
10.0
Manuel
Exceptional
mature couple
07-15-2016
Pros: The hotel was great stayed before and after our cruise. Location was just right for us to see the city . Located close to bus services. When we get back there will stay again. Breakfast was just right to get the day started.
Cons:
10.0
Dorothy
Exceptional
solo traveller
07-14-2016
Pros: Excellent customer service! Staff noticed I used a cup for my oatmeal the night before and left a bowl, napkin and spoon the next day! Unbelievable service!
Cons:
9.6
Theresa
Exceptional
mature couple
07-12-2016
Pros: Receptionist at check in was very helpful and she offered some suggestions that were great.
Cons: Cost a little less???
9.6
John
Exceptional
solo traveller
07-12-2016
Pros: Accommodations were superb. Room was very nice and clean.
Cons: I would like to see some different or additional options at the continental breakfast.
7.1
Rusty
Good
mature couple
07-10-2016
Pros: The staff went out of their way to assist us as we arrived rather late at night.
Cons: Your hotel advertisement shows beautiful rooms with beautiful water views. Our room had a view of a cement wall. For the amount we paid for one night, it was not worth it. Your continental breakfast was lacking as was the breakfast staff's lack of professionalism. I would not return to this hotel! Since we were traveling with 5 family members, we could not even get a shuttle from the hotel to the Cruise Dock with all our luggage bags! Thank goodness it was not a far walk.
8.8
Andrew
Excellent
mature couple
07-09-2016
Pros: Fitness club and pool are wonderful. Very well located to restaurants and Canada Place for city tours.
Cons: Breakfast choice was limited. WiFi was unusable.
7.5
Raouf
Good
mature couple
07-08-2016
Pros: Great location
Cons: Facility not clean. Found dirty underwear in room. No follow up from management
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