As you step into the opulent lobby you'll see the staff is all about pampering guests. In the rooms and suites, every piece of art, furniture and fabric has been hand-picked from European designers. As there are no fitness facilities, guests are invited to use the YWCA facilities right next door.
Smoke free premises. 113 units. 16 stories, interior corridors. Accessibility (Call).
Pros: First class hotel but concierge was not up to par. Struggled with an older couple who wanted/needed to get an advance on their credit card. Took 15 minutes to research I don't know what. Several banks were with in a five minute walk or 3 minute cab ride. Really inept...and annoying
Cons: See last half of above comment
10.0
Claire
Exceptional
solo traveller
09-20-2016
Pros: Location, room and friendliness of staff
Cons: No room service option but restaurant on site. As solo traveller I just wanted something in room on very wet day
9.6
Adolfo
Exceptional
young couple
09-19-2016
Pros: Nice smaller hotel. Great concierge Brett, the best. Made the trip for us
Cons: Uncomfortable sofa shower too little pressure
7.1
Suzanne
Good
young couple
09-19-2016
Pros: Lovely rooms.
Cons: Expensive
9.6
Susanne
Exceptional
family with older children
09-12-2016
Pros:
Cons: I didn't realize that the wine on the desk was not compliments of the hotel until I was checking out of the hotel.
3.3
Not
Poor
family with older children
09-08-2016
Pros: Door man's smile.
Cons: Attitude of the front desk was unbelievably terrible. He handed the same room keys to the two different familes. When my husband opend the door, one family had been already in the room.
The receptionist apologized but he didn't try to do any substitution until I requested. Moreover, he and his supervisor's manner upset us. The explanation changed a couple of times. When I told the receptionist I would review on the Booking Com, he said, "Will you threaten me?" I coud't believe this was hotel man's word. When I called his supervisor later, I was dissapointed. because his supervisor didn't share our feeling but he protected his staff''.
We have been to Europe a couple times a year for the past 25 years but this was the uncomfortable experince we have never had before. They are lack of real spirit of hospitality and need some basic training as hotel persons. ( We stayed two nights)
10.0
Michael
Exceptional
young couple
09-06-2016
Pros: We did not eat at the hotel. The one bedroom suite worked very well for us.
Cons: There is only one place to get ice on the 3rd floor. A very minor complaint.
9.6
Larry
Exceptional
young couple
09-06-2016
Pros: Very nice, bed was very comfy, staff was very professional.
Cons: Breakfast service was inattentive. Unable to attract the server's attention for the bill and vice refills.
Cost of breakfast was unexpectedly high
9.6
Jo
Exceptional
review category group of friends
09-04-2016
Pros:
Cons: Clarification of price per room We thought it was $936.00 for both rooms not per room. Manager did not consider adjusting.
10.0
Chantale
Exceptional
review category group of friends
09-04-2016
Pros: Second time staying and still loved it. Location was great and service was excellent. Would stay here again and again.
Cons:
10.0
John
Exceptional
young couple
09-03-2016
Pros: The friendliest staff I've ever encountered.
Perfect location with great restaurants all within 10 minutes walk.
Cons:
10.0
Dawn
Exceptional
family with young children
09-01-2016
Pros: The staff were amazingly helpful, particularly the concierge.
Cons: Suggestion to do to Chinatown to eat- not the best area.
10.0
Amy
Exceptional
young couple
09-01-2016
Pros: Staff very friendly and helpful
Amenities in room excellent, bed comfortable
Location accessible to everything, including public transportation
Cons: No complaints
9.6
Aaron
Exceptional
family with older children
08-30-2016
Pros: Very well maintained property, staff we encountered were all equally helpful, genuine, and quick-serving. Location is excellent, near to Robson, and near to the waterfront.
Cons: The pool being in a separate building made it a little inconvenient.
8.5
Joanne
Excellent
family with older children
08-29-2016
Pros: Location very good, near Canada Place. Staff very efficient, friendly and welcoming. Very informative about Vancouver. Helped with our hire car. The Indian restaurant
and bar next door were great, fabulous food.
Cons: Had to wait til 4 pm for room. After travelling for nearly 16 hours we just wanted to sleep. Family room (King Executive) was quite cramped, pull out settee, when opened, didn't leave a lot of room to walk around.
9.2
Farida
Wonderful
family with older children
08-28-2016
Pros: Overall nice hotel
Cons: Little pricey
10.0
Yu
Exceptional
family with older children
08-28-2016
Pros: The bed and sofa are very comfortable. And the furmiture are quite trandition, like it!
Cons:
9.6
William
Exceptional
mature couple
08-27-2016
Pros: Location to Canada place was perfect.
Cons: Nothing
10.0
Michael
Exceptional
mature couple
08-26-2016
Pros: Awesome Hotel. Great Staff. I would stay there again and recommend it to anyone going to Vancouver.
Cons:
8.3
Arnaut
Very Good
family with young children
08-26-2016
Pros:
Cons: price expensive but maybe all hotels in Vancouver bc are expensive
8.8
Amanda
Excellent
family with older children
08-22-2016
Pros: Location is excellent. Rooms are comfortable.
Cons: Suspect it's cheaper to park yourself than to valet. Breakfast and mini bar were expensive
10.0
Jacqueline
Exceptional
mature couple
08-18-2016
Pros: Yes the bed like a cloud. The reception decorated with bronce sunshine. Newspapers available as well as fresh apples and cool water.
Cons: The exercise room.
5.8
Leona
Okay
review category group of friends
08-16-2016
Pros: Location was good. Staff were friendly but had to wait at desk while I could hear staff having a personal conversation in side room.
Cons: Back of bathroom door was filthy dirty. Room was set up funny and there was a significant temperature difference between the two areas.
Room beside us had alarm clock going off for a couple hours before staff could get in to turn it off.
10.0
Pal
Exceptional
family with older children
08-15-2016
Pros: Breakfast was not included in the booking. However, there were several excellent places in the neighbourhood that were worthy of visit.
The accomodation was very nice, perfect location and extremely supportive and competent personnel.
Cons: We, my wife, our son (age 17) and me were fully satisfied without a doubt.
9.2
Ginette
Wonderful
young couple
08-14-2016
Pros: Central location which was quiet in the evening but within quick walking distance to everything, very good room size, helpful and friendly staff especially Brett.
Cons: Air conditioning unit was very loud and cut in and out all the time in the room. Was fairly pricey but for the location and the value in Vancouver it was very good.
9.6
Kevin
Exceptional
young couple
08-11-2016
Pros: The table and chairs on the deck made the room absolutely fantastic. Bed was nice and comfortable with a beautiful bathroom. The location was perfect, within walking distance of everything you would want to see in beautiful Vancouver.
Cons: Compared to another luxury hotel, I felt like this was more expensive than it needed to be. Also, the valet parking situation is not perfect.
8.3
Carol
Very Good
family with older children
08-11-2016
Pros: Beautiful hotel in excellent location just a very short walk from the waterfront.
Very accommodating when we wanted to leave our luggage with them after we checked out whilst we had lunch.
Cons: For the price the rooms were very small.
7.1
Js
Good
mature couple
08-10-2016
Pros: Very friendly staff, clean room, easy/cheap bicycle rent, great location.
Cons: To expensive compared to what you get.
Noisy......
The hotel has in general a noise in the building as if a truck is parked outside with the enginee running 24/7.
A/C is so noisy that you can't sleep (or watch TV) when is turned on.........ear plugs isn't enough.
3.3
William
Poor
mature couple
08-08-2016
Pros:
Cons: Staff unprepared and untrained. Our reservation was lost when we got there. We stayed somewhere else because from the minute we got there we got the bad idea idea. I'm glad we did
9.2
Brint
Wonderful
family with older children
08-07-2016
Pros: The staff were exceptional. The front desk people, the bellmen and the cleaning people couldn't have been nicer or more accommodating.
Cons:
9.2
Jane
Wonderful
review category group of friends
08-02-2016
Pros: Very nice staff. Extremely clean and comfortable room.
Cons: Slow elevator!
9.6
Tom
Exceptional
family with older children
08-02-2016
Pros: The comfort of a smaller hotel.
Cons: Mediocre $30 breakfast, however service was excellent.
9.6
Robert
Exceptional
solo traveller
08-01-2016
Pros: Great staff and location. Nice room. AC was great for sleeping. Shower nice. Again staff great and room/bed great.
Cons: A little less expensive but then price was comparable to other properties in area
6.3
Thomas
Pleasant
mature couple
07-30-2016
Pros: Delicious breakfast - great location - valet service very good - very clean and well presented.
Cons: Uncomfortable bed - bedroom and bed too small - AC too noisy -
8.3
Stanton
Very Good
family with older children
07-29-2016
Pros: Friendly helpful staff. Good location
Cons: Smallish accommodations for the value
9.6
Lori
Exceptional
family with older children
07-27-2016
Pros: Beautiful, comfortable accommodations, great location, friendly, helpful staff, global culture.
Cons: Wish they would have had on-site laundry facilities.
8.3
Stephen
Very Good
mature couple
07-26-2016
Pros: The location was both close to many attractions and close to transportation when necessary. The staff were extremely cheerful and helpful.
Cons: The bedroom was a quite a bit smaller than we're used to. The view from the rooms was of the back of a garage of some kind and not pleasant.
9.2
Liz
Wonderful
solo traveller
07-26-2016
Pros: The staff were courteous and helpful. Enjoyed the complimentary water in the lobby. Nice and comfy decor in the suites and the lobby.
Cons: Can't really think of any.
9.2
Cyndy
Wonderful
review category group of friends
07-24-2016
Pros: Staff were very helpful in directing us to Skytrain station. Bed sheets were clean with nice smell.
Cons:
9.2
Aaron
Wonderful
family with young children
07-20-2016
Pros: The location.
Cons: The price.
7.1
Ste
Good
family with older children
07-20-2016
Pros: Great location, very friendly and helpful staff. Character decoration with some modern historical feel
Cons: Very over-rated star value. Very overpriced. Very small room sold as suitable for 4 adults. Gym too hot to use. Took 3 attempts to get the right number of cups/coffee/milk for the 4 people in the room and even then coffee and milk portions counted out to exactly!
9.2
Kim
Wonderful
review category group of friends
07-19-2016
Pros: Excellent location
Cons:
10.0
Robert
Exceptional
mature couple
07-19-2016
Pros: Pleasant staff, great location, great price!
Cons:
8.3
An
Very Good
family with young children
07-17-2016
Pros: Location
Quietness although the AC fan is a bit annoying
Cons: Short of staff!
Old hotel
No microwave in the suite which is really weird
expensive
9.2
Catherine
Wonderful
family with older children
07-16-2016
Pros: The staff were very professional and accommodating. When the suite was without hot water the second day they moved us to a penthouse suite - beautiful!
Cons:
10.0
Debra
Exceptional
solo traveller
07-16-2016
Pros: The room was excellent. The bed extremely comfortable. Great location for solo female traveller.
Cons:
9.6
Monique
Exceptional
family with older children
07-15-2016
Pros: The staff was so friendly and helpful. It was a beautiful hotel and in a perfect location for shopping, great restaurants and the art gallery.
Cons: Not being a city girl, it was a bit confusing as to where to park. They have valet parking only which is spendy.
8.8
Ian
Excellent
solo traveller
07-15-2016
Pros: Good location, friendly staff, comfortable rooms with all the amenities you need. Good restaurant on site too (The Copper Chimney). Will likely stay there again next time I'm in Vancouver
Cons: Air con in room was a bit noisier than I would have liked but not too distracting
9.2
Ted
Wonderful
mature couple
07-14-2016
Pros: Nice hotel. Very clean. Over all, staffs are very friendly & courteous.
Cons: I put the card away from the bed to indicate bed sheet needs to be replaced but it did not happen. The request was ignored not one but twice
7.1
Ganesh
Good
solo traveller
07-13-2016
Pros: Great location
Friendly staff
Nice classic room decor
Cons: Far too pricey, at close to $500 per night once taxes and all were factored in
Promised a sofa bed but all that entailed was sleeping on the couch, with no extra linen provided
Bathroom door didn't close properly and couldn't be locked.
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