Exceptional and warm hospitality is the norm here with upscale rooms ranging from compact units to suites, all with modern, elegant décor. Guests enjoy extensive off-site fitness facilities. Just one block away, Granville Street awaits shoppers. There is no on-site parking, but staff will direct you where to park, or you can take advantage of valet service.
Smoke free premises. 65 units. 5 stories, interior corridors. Accessibility (Call).
Pros: A great boutique hotel in a central city location. The staff were very friendly and helpful. Well appointed rooms free wifi and breakfast included.
Cons:
10.0
Conal
Exceptional
mature couple
09-26-2016
Pros: Staff was incredibly friendly and helpful; gave us change for the bus!
Cons: Like most older buildings, the elevator and hallways were small, and the room was as well. It wasn't a failure, just something to be aware of.
10.0
Kristen
Exceptional
review category group of friends
09-26-2016
Pros: Staff was friendly, professional and great sense of humor; breakfast was cooked perfectly; beds extremely comfortable; perfect location to experience downtown Vancouver.
Cons: Nothing, everything was great and I can't wait to stay again.
10.0
Tracey
Exceptional
solo traveller
09-25-2016
Pros: The hotel was centrally located, the rooms were fantastic with comfy beds. The breakfast was really good with 3 options to choose from. The staff was very friendly and informative. Enjoyed my stay enormously and highly reccommend to stay in this hotel.
Cons:
8.3
Charles
Very Good
young couple
09-24-2016
Pros: Excellent breakfast
Cons:
10.0
Wendy
Exceptional
mature couple
09-23-2016
Pros: Very comfortable bed, great room and also very good breakfast included in the price.
Cons:
7.5
Emily
Good
young couple
09-22-2016
Pros: Location close to sky train and Canada place. Very convenient to restaurant and shopping mall .Bed was very comfortable. Our room was on 11th floor so it was very quiet. The hotel and restaurant staffs were nice and very helpful.
Cons: None
9.6
Peter
Exceptional
mature couple
09-21-2016
Pros: Very pleased with our 3-night stay. Great staff and very comfortable room. Easy to use as a base to explore on foot. The quality of breakfast was very good but is fromn3 set menus. We would have liked to have some fruit,museli alongside our omelette. Note that the Granville metro station is to the left side of hotel facing road. The noise of this does carry at night.
However this wax a great stay.
Cons:
10.0
David
Exceptional
young couple
09-20-2016
Pros: Very nice boutique hotel in a great position in town
Cons:
9.6
Julie
Exceptional
young couple
09-20-2016
Pros: Staff was friendly, helpful, attentive.
Cons:
9.6
Bruce
Exceptional
young couple
09-20-2016
Pros: Excellent location,friendly helpful staff, near good restaurants and near sky train station from airport.
Cons:
8.3
Makoto
Very Good
young couple
09-19-2016
Pros: Wonderful location with congenial atmosphere.
Cons:
9.2
Elizabeth
Wonderful
young couple
09-18-2016
Pros: Location was so convenient to get around Vancouver. There is a Tim Hortons outlet across the street and a Starbucks cafe in the ground floor. It's within walking distance to Granville and Robson Streets. From the airport, the taxi fare was a flat zone rate of CAD31. We will definitely recommend the property to friends and family who will be visiting Vancouver in the future.
Cons: Nothing.
9.6
Jill
Exceptional
mature couple
09-17-2016
Pros: Very central location, close to the Skytrain line to the airport. Well appointed, modern, nicely decorated, clean room. Excellent cooked breakfast, friendly staff.
Cons: Only thing lacking, perhaps, was a small fridge in the room.
9.2
Elizabeth
Wonderful
young couple
09-15-2016
Pros: Location, staff,
Cons: Nothing
9.6
Lb
Exceptional
review category group of friends
09-11-2016
Pros: Our second stay at this hotel because of the fabulous staff & amenities. The excellent free made to order breakfast & reasonably priced room service food are the icing on the cake!
Cons: I would like more restaurants in walking distance for dinner but the room service makes this a minor inconvenience.
10.0
Louise
Exceptional
mature couple
09-05-2016
Pros: Great location, friendly and helpful staff, complimentary breakfast, free wifi, clean and well appointed room, comfortable bed
Cons: N/A
10.0
Cathy
Exceptional
family with young children
09-04-2016
Pros: Small, boutique hotel in downtown Vancouver. Location was excellent; walking distance to Canada Place and Gastown. Staff was exceptionally helpful and attentive. Especially liked the well appointed, very comfortable rooms with heated bathroom floor; daily Fiji water and "turndown" chocolates, and that the windows open! Highly recommend.
Cons: Sofa bed mattress was a bit uncomfortable (aren't they all?).
9.6
Susan
Exceptional
young couple
09-02-2016
Pros: Great location and nice quality hotel. Smaller hotel. Felt like a boutique hotel. Friendly staff as well.
Cons: Small elevator but nice stairway and at only 5 stories it was easy to walk up.
8.3
David
Very Good
mature couple
08-30-2016
Pros: Location in city centre
Fantastic staff, who couldn't have been more helpful.
Good breakfast
Cons: Only one lift serving all floors made for a long wait at busy times
10.0
Jack
Exceptional
young couple
08-27-2016
Pros: The room was amazing, the staff couldn't have been more helpful, location is 10/10 and breakfast hit the spot (the staff saying "don't worry" when we tried to pay for extras was the icing on the cake!).
Cons: We had two TVs in our room. This isn't a complaint, just emphasising how awesome this place is. We liked everything!
9.6
Nancy
Exceptional
mature couple
08-25-2016
Pros: Great free breakfast! Wonderful friendly people , very accommodating, luxury hotel , comfy beds
Cons: Nada
7.5
Cara
Good
solo traveller
08-24-2016
Pros: Good location, extremely clean, very friendly woman staff person upon check in, good restaurant attached. Windows actually opened in hotel room which was great!
Cons: Checked in early evening and was checking out next morning. Evening staff offered to have boxed breakfast for us in morning since we were missing included breakfast in rate. Upon check out we were informed that the overnight stAff person didn't have time to make the boxed meals. No big deal, but the overnight male staff person seemed annoyed with us. Rooms were a bit on the smaller side, but nice anyway.
8.3
Maurizia
Very Good
mature couple
08-18-2016
Pros: Liked location. Room comfortable.
Staff very friendly
Cons: Prefer self service type European style
10.0
Terence
Exceptional
family with older children
08-18-2016
Pros: Staff very very friendly and very helpful. Very comfy beds. Great location.
Cons: There was some noise from rooftop fans outside the window but the staff even offered to move us when rooms became available and offered earplugs in the meantime.
8.8
Michael
Excellent
mature couple
08-16-2016
Pros: Staff was extremely helpful. Gary is particularly exceptional "asset."
Cons: Can't change this but street noise can be a bit of a problem. It's low rise building and there is night life in Vancouver.
8.8
Karen
Excellent
mature couple
08-14-2016
Pros: Perfect location in downtown Vancouver
Cons:
9.6
Jerry
Exceptional
mature couple
08-14-2016
Pros: Comfy beds; great amenities including heated bathroom floor. Breakfast is fabulous. Even room service food is really good. But the best is the staff! They are absolutely wonderful and friendly.
Cons: There is some traffic noise but it would not keep me from staying here again.
7.1
Nadav
Good
family with older children
08-12-2016
Pros: Good breakfast, great location.
great beds and decent room furniture
Cons: small - ish rooms
small lobby
9.6
Amanda
Exceptional
mature couple
08-12-2016
Pros: Great central location, enabling walking access to most attractions in downtown Vancouver. Friendly, helpful staff. Clean and comfortable rooms.
Cons:
10.0
Betty
Exceptional
mature couple
08-12-2016
Pros: The bed was very comfortable, the room was large, exceptionally clean, looked like it was newly remodeled since it was an older hotel. Shower was unusually large. Full delicious breakfast with excellent service in the dining room ordered from a menu. Walking distance to the waterfront and sky train to get to the airport. Only two blocks away.
Cons: The only negative is that we had a hard time finding a restaurant in the immediate area to get a light meal.
10.0
Tom
Exceptional
family with young children
08-09-2016
Pros: Great location and amazing customer service!
Cons: Our flight was early and they do not serve breakfast until 7am but they accommodated with box breakfasts. The elevator and the lobby were a bit small and cramped, especially for a large family of 8 with lots of luggage, but it was very nice so not complaining. This might be a better hotel for solo travelers or couples rather than families with children.
9.2
Beata
Wonderful
mature couple
08-07-2016
Pros: Great location. Great beds. A very comfortable and clean bathroom
Cons: A little bit to expensive...
7.1
Thomas
Good
mature couple
08-07-2016
Pros: Very nice room and very accommodating staff.
Cons: Very noisy room between the traffic, hearing music from the restaurant
Down stairs, and late night delivery
Truck downstairs.
Getting register and parking is terrible..
10.0
Brittney
Exceptional
review category group of friends
08-07-2016
Pros: Customer service was impeccable. So helpful with anything you could possibly need. Great location!
Cons: I liked everything.
10.0
Wendy
Exceptional
mature couple
08-04-2016
Pros: This place is wonderful. Great location and fantastic staff. The breakfast is wonderful. Can't wait to return.
Cons:
6.7
Sam
Pleasant
young couple
08-03-2016
Pros: Staff
Cons: Pillows and mattress where hard as rock.
9.2
Joseph
Wonderful
mature couple
07-31-2016
Pros: The staff was helpful and friendly. The room charge included breakfast that was very good.
Cons: Slow internet connection.
10.0
Sandra
Exceptional
review category group of friends
07-30-2016
Pros: The bed is very comfy. The service at front desk both day and night was excellent. Location is very good.
Cons:
5.4
#notagrump
Fair
solo traveller
07-29-2016
Pros:
Cons: My stay would have been better if the hotel and the surrounding area was a little more quiet. After an early morning flight, and then a full day of work in Vancouver - a 4AM dance party in front of the hotel, I could have done without. I asked the hotel front desk to ask the 'dance party' to move down the street, or lower the music and dim the strobe lights - but nothing was done!! When you are paying almost $400 for 1-night - I would have expected a little more attention to my polite and very reasonable request. I have stayed here multiple times, but will not stay again.
9.2
Travel
Wonderful
solo traveller
07-29-2016
Pros: Appreciated the Internet long distance phone, decent-sized shower stall with bench, chocolates and Fiji water.
Cons: Elevator can be slow during rush hours.
9.6
Sandra
Exceptional
mature couple
07-28-2016
Pros: Everything was wonderful.
Cons:
10.0
Nancy
Exceptional
solo traveller
07-26-2016
Pros: The staff is absolutely amazing! They are extremely friendly and helpful. Complimetary breakfast was excellent. You choose what you'd like and everything is made to order.
Cons:
10.0
Kerri
Exceptional
review category group of friends
07-26-2016
Pros: The rooms were clean and comfy. The full breakfasts were delicious and the staff exceptional.
Cons:
10.0
Kathy
Exceptional
mature couple
07-24-2016
Pros: I liked how the staff was knowledgeable about the locations of places to visit. The staff at the front desk had directions preprinted on how to get to Vancouver Island and Butchart Gardens. The staff would rush to the door to open it up for us and they took my luggage for me up to my room without expecting a gratuity which I would have gladly given as the staff was so kind to me.
Cons: My husband had trouble finding the airline boarding passes online. The Internet was working but there was something delaying the web pages from appearing. He tried getting them in the computer in our room and at the printer located in the lobby. He finally got access about two hours later.
9.6
Vicki
Exceptional
review category group of friends
07-24-2016
Pros: Breakfast was great. Close to everything. Would stay again!
Cons:
8.8
Mary
Excellent
family with young children
07-24-2016
Pros: Rooms are immaculate, service is excellent, and it's located right downtown. Complimentary continental breakfast is cooked to order and fantastic! It's pricey, but we would definitely stay here again.
Cons: Just the cost. Everything else was ideal.
10.0
Gillian
Exceptional
family with older children
07-21-2016
Pros: Everything was great but the thing that really made it was the staff. Every one of them were super helpful and friendly
Cons: Nothing
10.0
Debra
Exceptional
family with older children
07-21-2016
Pros: The front desk staff were very helpful and friendly. The rooms were super clean and the beds were very very comfy. Super nice mattress and sheets. The breakfast buffet was very good and the bar was a great place to meet up with our family/group. Highly recommend.
Cons:
9.2
Lisa
Wonderful
family with older children
07-19-2016
Pros: Excellent location - Robson St just minutes away, as is GasTown just in the opposite direction.
Breakfast was AMAZING! A wonderful way to start the day.
Cons: Rooms are small, but probably expected in a downtown area.
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