The lovely lobby has a classic design with antique-style furnishings; the theme spills over to attractive rooms with luxurious bedding. You will find the staff highly attune to your needs. They can point you in the direction of many of Vancouver's attractions, since the location is so ideally located. The hotel is also right off Robson Street, making it a great starting point for shopping expeditions.
Smoke free premises. 397 units. 21 stories, interior corridors. Accessibility (Call).
Pros: Very nice accommodating staff, friendly and easygoing.
Cons: Very surprised at having to pay for wifi in my room. This is not a cheap hotel and adding an extra charge for something available in most places was not great.
10.0
Peter
Exceptional
young couple
05-21-2017
Pros: Fantastic rooms
Cons: No free wifi especially in today's society
7.5
Julian
Good
young couple
05-21-2017
Pros: Nice walk down to the waterfront and Gaston area. Lots of restaurants and bars there. Hotel staff friendly and helpful.
Cons: Internet not included in price. $15 per day, but it works well.
9.6
Jorge
Exceptional
young couple
05-20-2017
Pros: Room was very large. Excellent bed with fine clothee
Cons: Air conditioned did not work properly
10.0
James
Exceptional
review category group of friends
05-19-2017
Pros: Location.
Cons:
8.8
Emma
Excellent
family with young children
05-19-2017
Pros: Great central location. Pool opens early on a morning. Nice bar and restaurant. Drink prices not too high for a hotel
Cons: Not that family friendly. You cannot drink in the lobby and staff in bar were not welcoming of children. No baby change facilities on ground floor.
2.9
Stephen
Poor
young couple
05-19-2017
Pros: Wi if should be included in all luxury 4 star hotels.
Lovely location, good restaurant, very helpful staff
Cons:
9.6
Michael
Exceptional
family with young children
05-18-2017
Pros: helpful and freindly staff. comfortable rooms, however the streets are noisy. Sirens all hours of the day and night, along with loud cars and motorcycles. Our room was on the 18th floor facing Burrard street so it would expected to be somewhat loud. that said when we did fall alseep after a long day we slept comfortably.
Cons: can't think of anything short of providing soundproof glass in the windows facing the street.
10.0
John
Exceptional
young couple
05-18-2017
Pros: Nice hotel in an interesting part of town. Very attentive staff.
Cons: It's all good.
7.9
Bo
Good
family with young children
05-16-2017
Pros: Great location great staff
Cons: 4th floor can hear noise from the party at downstairs
9.2
Goodmom71
Wonderful
family with young children
05-15-2017
Pros: Room 420 had poor view overlooking alley of other buildings facing north. Ask for street view or high floor north facing is best.
Great staff service
Bathrobes at $75 to purchase was very reasonable
Cons: Room 420 had a poor view
Pool area had only 2 loungers for parents to sit? Need more lounge furniture for families. Hard to find washroom or pool change area. Where was it?
9.6
Yvonne
Exceptional
young couple
05-14-2017
Pros: outstanding hotel. luxury accommodations. staff very helpful, friendly, and professional.
Cons: hard to see hotel as you're driving down the street. missed it the 1st time by. also, used valet parking.. hard to get to garage entrance. if you miss entrance, you drive quite a bit because of traffic and multiple one-way only streets. shower curtain was not big enough for the tub so water splashed out during shower. minor issues considering how wonderful everything else was.
10.0
Guy
Exceptional
solo traveller
05-14-2017
Pros: The staff were very friendly at the front desk , very helpful with directions in the hotel , the maids were friendly , the servers were friendly and courteous and also easy to converse with and it was in a great location .
Cons:
8.8
Shanna
Excellent
family with young children
05-14-2017
Pros: It was very clean. Staff were exceptionally helpful.
Cons: The room is starting to show its age. One of the outlets in the bathroom didn't work.
Also, didn't like having to pay for wifi.
5.0
Celestine
Fair
solo traveller
05-11-2017
Pros: Bathroom
Cons: Beddings
8.8
Anonymous
Excellent
solo traveller
05-10-2017
Pros: Great location. Nice rooms.
Cons: Really bugs me to have to pay for wifi especially when you are paying close to $300 a night.
The gym is small and could use a few more weight machines.
10.0
Juan
Exceptional
family with young children
05-06-2017
Pros: Excellent and very friendly staff. Location is just perfect with a supermarket located a few steps away. Within walking distance to diverse choices for food and shopping. A block away from the most expensive street in Vancouver. We will definitely consider coming back to this hotel in Vancouver.
Cons:
10.0
Luisa
Exceptional
review category group of friends
05-06-2017
Pros: Friendly concierges
Cons:
9.2
Sue
Wonderful
solo traveller
05-06-2017
Pros: The bed was VERY comfy however the duvet was so heavy and hot. The hop on hop off bus stop is immediately across the street.
Cons: With the duvet being so hot and the air con so noisy, it almost wiped out the bonus of a super comfy bed. Also, it's time they checked the shower head - just a fine spray in all directions.
10.0
Gregory
Exceptional
young couple
05-06-2017
Pros: great bed
Cons: nothing
9.2
Kimberly
Wonderful
young couple
05-03-2017
Pros: Plenty of living space and kitchen appliances were fully stocked. Staff was friendly and room service was timely.
Cons:
9.2
Ron
Wonderful
young couple
05-03-2017
Pros: The room was comfortable and roomy the bed was extremely comfortable the staff were very friendly and the service impeccable. The happy hour menu and drinks were great
Cons: The room was somewhat dated
7.1
Nikki
Good
review category group of friends
05-01-2017
Pros:
Cons: I will not be booking with booking.com again. It did not provide the best rates.
8.3
Shelly
Very Good
review category group of friends
04-30-2017
Pros: The beds were very comfortable
Cons: Our room was a bit shabby. It is starting to show its age and how well it's been used.
8.3
James
Very Good
young couple
04-28-2017
Pros: Comfort and ease with a nice restaurant and bar
Cons: Art could be updated
5.8
Crystal
Okay
family with young children
04-28-2017
Pros: Great location and clean rooms.
Cons: We stayed next to a room with a raging party and didn't get any sleep. Got a discount but ended up paying $200. for a night with hardly any sleep. Should've just got up and left, but it seemed daunting at the time with a 6 year old.
9.2
Wei
Wonderful
family with young children
04-26-2017
Pros: it would be better if the parking is free for the customers
Cons: Parking cost is too expensive
10.0
Rosalind
Exceptional
family with young children
04-26-2017
Pros: Staff, beds, and food were excellent
Cons: My daughter had a bit of difficulty initially checking in and getting an appropriate room, but other than that all was great.
7.1
Emily
Good
young couple
04-26-2017
Pros:
Cons: Didn't like how expensive it was to park our rental car!!!! 40$ a night is outrageous!!!
9.6
Stacey
Exceptional
review category group of friends
04-25-2017
Pros:
Cons: Cost to use wifi
10.0
Keith
Exceptional
review category group of friends
04-24-2017
Pros: The Clam Chowder in the Boulevard Restaurant was amazing !
Cons: (The food in the Boulevard Restaurant) . We ordered the Seafood tower for 2 a bottle of Wine and 2 cups of Clam chowder , It looked good and tasted good . However the portion size was very small . And the crab legs were embarrassingly skinny. They are the size that we would normally just throw away. We left feeling very Hungary and will never eat there again , the Chef never even offered any bread during our dinner service . This was the first time my wife and I can remember not being offered bread during dinner service. Just think of it like this ,Skimping on the seafood and a little bit of hot baked bread will be what keeps Carolyn and I from Staying at the Sutton Hotel for our annual tip to Vancouver .
10.0
Daisy
Exceptional
family with young children
04-21-2017
Pros: Excellent stay we had. Travelled from London. It was our 3rd stay and every time you can see the same people around. They know us very well now. Very clean, lovely staff, awesome restaurant in the hotel, awesome location! We will comeback again.
Cons: Nothing
10.0
Anonymous
Exceptional
family with young children
04-17-2017
Pros: It was the perfect location to explore Vancouver. The room was delightful and the bed luxurious. It is a very nice hotel. Will certainly return.
Cons:
9.2
Chris
Wonderful
young couple
04-17-2017
Pros: A very comfortable pillow-top bed!
Restaurant staff very helpful (I had surgery)
Cons: The fact that WIFI and local calls were extra charges! They should be included in the room rate!
9.6
Alana
Exceptional
young couple
04-17-2017
Pros: The staff were very professional and friendly. When our room service took too long they offered a discount on the food we had ordered.
Cons: Parking is not considered in the room cost and will cost an extra $40.00 overnight.
9.6
Erin
Exceptional
family with young children
04-15-2017
Pros: The staff were consistently friendly, welcoming and accommodating. This made my experience.
Cons:
8.3
Shirley
Very Good
family with young children
04-15-2017
Pros: Great location. Friendly polite staff. Fantastic picture window view of Robson Street.
Cons: The mattresses were uncomfortable because they dipped in the middle at a significant slope! Difficult to sleep. No free wifi.
8.3
Cantique
Very Good
solo traveller
04-10-2017
Pros: Pillows were wonderful
Concierge very helpful
Cons: Bathroom bad
No handle to get in out of bath
Sink surround broken so hot tap leaked into my stuff
Shower difficult to angle
Felt surround on window coming away
Needs a refurb so disappointiing
7.9
Carrie
Good
solo traveller
04-10-2017
Pros: Happy Hour
Cons: No late check out
10.0
Abdullah
Exceptional
solo traveller
04-09-2017
Pros: Stuff are amazing , the hotel is very fancy and clean
Cons: Wifi only in the lobby otherwise they will charge you.
8.8
Nihal
Excellent
family with young children
04-05-2017
Pros:
Cons: The cleanliness of the room was below expectations
8.3
B
Very Good
family with young children
03-30-2017
Pros: Bed was wonderful, and because I stay with you often, the front desk was kind enough to give me a higher floor as the ambulances always keep me awake. I had a lovely sleep thanks!!!
Cons: I always have to figure out how to get the coffee maker plugged in- it necessitates moving the entire table. And if there was milk in fridge for coffee, it would be ideal.
8.3
William
Very Good
solo traveller
03-28-2017
Pros: Room was clean, bed comfortable.
Cons:
9.2
Charlotte
Wonderful
review category group of friends
03-25-2017
Pros: Beds were super comfortable. Valet staff super friendly and engaging.
Cons: Check in Desk staff a little unwelcoming. Could take a page from valet staff. Restaurant and room service too expensive for traveling with teens. Luckily Joey's was across the street with fantastic food.
7.5
Susan
Good
young couple
03-18-2017
Pros: Location
Cons: Shower in bathroom. Water wasn't hot. Also shower head not very good.
9.2
Af
Wonderful
young couple
03-18-2017
Pros: Upon entering the hotel I was warmly greeted by the staff members at the lobby. Check-in and check-out were smooth (except for the fact that I didn't have a credit card so I had to pay $300 sexurity deposit as an alternative). The Grand Suite I got was incredibly spacious with breathtaking views of the cityscape. The king-sized bed was AMAZING! The bathroom was super clean with a reasonably good shower. On-demand service has all the lastest Hollywood blockbusters as well as classics. The staff was warm and friendly; Room service was efficient with a wide variety of late night services. Strongly recommend it!
Cons: The fact that you have to pay $15 per day for WiFi is unreasonable given the price we pay for our stay.
9.6
Barbara
Exceptional
young couple
03-16-2017
Pros: The staff were very accommodating and friendly. The bellhops were especially courteous...Such a treat!
Cons: Paid WiFi was a disappointment.
9.2
Robyn
Wonderful
solo traveller
03-14-2017
Pros: The bed was amazing. The corn cakes delicious. And staff very friendly.
Loved that you can turn the air conditioning off.
Cons: The hot water was non existent. And no free wi-fi or at least limited is not good at all.
10.0
Charles
Exceptional
family with young children
03-12-2017
Pros: Staff v. helpful & quick to respond to our requests. Bed v comfortable.
Cons: The police/ fire engine sirens going during the night. Broke our sleep!
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