The lovely lobby has a classic design with antique-style furnishings; the theme spills over to attractive rooms with luxurious bedding. You will find the staff highly attune to your needs. They can point you in the direction of many of Vancouver's attractions, since the location is so ideally located. The hotel is also right off Robson Street, making it a great starting point for shopping expeditions.
Smoke free premises. 397 units. 21 stories, interior corridors. Accessibility (Call).
valet and coin laundry, boarding pass kiosk, room service, area transportation-downtown.
Terms
cancellation fee imposed, resort fee, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 224 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
07-21-2017
Pros: Location
Cons: No fresai fi, roomn noisy
10.0
Anonymous
Exceptional
07-21-2017
Pros: The staff was helpful and friendly. I loved this hotel!
Cons: I didn't like that I had to leave.
9.0
Anonymous
Wonderful
07-21-2017
Pros: concierge staff.
Cons: parking fee
5.0
Anonymous
Fair
07-21-2017
Pros: Location
Cons: charged for internet x2 and we were there only for one nightmost light sockets did not work.
8.0
Anonymous
Very Good
07-21-2017
Pros: Location
Cons: Small lobby and small bathrooms
7.0
Anonymous
Good
07-21-2017
Pros: The bed
Cons: Too many staff knocking on the door
10.0
Anonymous
Exceptional
07-21-2017
Pros: The staff were friendly and helpful, great location and the room was great - one of the most comfortable beds I've ever slept on.
Cons:
2.0
Anonymous
Poor
07-21-2017
Pros: Location
Cons: Water was running down the wall in my bathroom from upstairs creating a flood on the floor. Of greater concern was that the water was running directly into an electrical outlet in the wall. Staff reimbursed my wireless fee - I was grateful to be alive.
Pros: large executive suite rooms. very good service from all staff. good location.
Cons: the hotel is constructed in a way that there are no or very small windows in the bedrooms of the executive suites.
8.0
Anonymous
Very Good
07-21-2017
Pros:
Cons: For a hotel of this cost and style, charging $40 a night for guest parking and $19 a day for internet access is insulting.
7.9
Anonymous
Good
07-21-2017
Good
Pros: Perfect location.
Cons: Breakfast and parking were very expensive. Stayed there twice, in the first the room was way better. The second, was little old, but still very clean.
9.6
Anonymous
Exceptional
07-21-2017
Exceptional
Pros: Fantastic place
Cons: Expensive breakfest
9.6
Anonymous
Exceptional
07-21-2017
Great location for exploring Vancouver
Pros: NIce big room, well laid out and decorated. Comfy bed. Close to shopping and restaurants - great location.
Cons:
10.0
Anonymous
Exceptional
07-20-2017
Great hotel and location!
Pros: Service was so great! Always happy and willing help out! Rooms were clean and comfortable! They were a little tight but we had 6 pieces of luggage and 4 people.
Pool and gym were great and location was amazing! Easy to walk to so many locations.
Really enjoyed our time here.
Cons:
8.8
Anonymous
Excellent
07-19-2017
Fabulous
Pros: The pool
Cons: You had to pay for wifi
6.7
Anonymous
Pleasant
07-19-2017
Pleasant
Pros:
Cons: Bath plug did not work - bathroom a bit dated
7.9
Anonymous
Good
07-16-2017
A luxury hotel not for...
Pros: The hotel décor is luxurious. The room décor was (tiring) luxurious.
Cons: At the prices charged, the additional $15 per day for internet in the room is a rip off. They need to get in step with the tourist hotel industry. Mould on bathroom tiles.
10.0
Anonymous
Exceptional
07-16-2017
Fantastic family friendly Hotel on...
Pros: There was ice cold lemon water on a table in the front lobby so that when you came back from walking all over you could quench your thirst right away!
Cons: No wifi in room.
9.2
Anonymous
Wonderful
07-13-2017
Sutton Place hotel in a...
Pros: Room was great. Clean and comfortable. View was terrible as it faced the alley and not attractive to look out at all. I would not recommend eating at the hotel mainly due to prices. There are multiple restaurants very close by. Downtown location is great. Do not need a car to get around in Vancouver. Most everything is within walking distance, short cab ride, or available shuttles and excursions. Would go back to this hotel.
Cons: View from our room which was on the back side of the hotel was an alley view and was terrible.
9.6
Anonymous
Exceptional
07-12-2017
Exceptional
Pros: Bed was incredibly comfortable! Excellent downtown location!
Cons:
7.1
Anonymous
Good
07-12-2017
Great service,great location,rooms need some...
Pros: The staff was excellent everywhere from arriving to leaving. Dining room service was very good but dinner was a big letdown for the price. The location was great.
Cons: Bathroom was old and needed some serious updating,wallpaper peeling of wall tub area and shower needs to redone.TV channels don't tell you whats actually on just the network.Great view but windows so dirty I didn't bother enjoying.Would be great to have fresh air with opening windows, top awning would be great and safe.
9.6
Anonymous
Exceptional
07-11-2017
Great time in Vancouver!
Pros: The location is excellent and we walked everywhere including Stanley Park. The Hotel
has a beautiful lobby with lots of marble. The staff is very friendly. The suite we had was very large with a bedroom, kitchen dining and living room and a nice balcony. It had air conditioning too. The bed was comfortable and the pillows were extra nice. The view was very nice from the 17th floor. There is a wine store next to the hotel and an IGA grocery store nearby. There are plenty of Starbuck locations and other stores and restaurants nearby too.
Cons: The suite was tired and a little dated. The cabinets were two different finishes as if the doors
had been replaced. I think for the price the room could use a refresh
9.6
Anonymous
Exceptional
07-08-2017
Great stay!
Pros: Location, free upgrade to suite, and very helpful staff!
Cons: Parking too expensive.
10.0
Anonymous
Exceptional
07-06-2017
Exceptional
Pros: Room was big.
Cons:
9.6
Anonymous
Exceptional
07-05-2017
Exceptional
Pros: Room was very comfy and had a great view
Cons:
5.8
Anonymous
Okay
07-05-2017
Meh.
Pros: Great location.
Cons: High priced, no free wifi which is crazy. Freaking motel 6 gives you free wifi yet this $300+ dollar a night hotel wants $14.95... Tv in room was at least 10 years old and did not work well. Hotel charges a premium for location and delivers a tired property with out dated tech.
7.1
Anonymous
Good
07-05-2017
Good
Pros: Staff were lovely
Cons: Swimming pool was disappointing
10.0
Anonymous
Exceptional
07-04-2017
Comfortable stay
Pros: Nice rooms with large comfy beds, good breakfast at an extra charge
Cons: Had to pay for wifi away from lobby
7.1
Anonymous
Good
07-03-2017
don't judge a book (hotel)...
Pros: friendly staff
Cons: key card system to lock/unlock the door did NOT work most of the time - a nuisance
10.0
Anonymous
Exceptional
07-02-2017
Great stay with very friendly...
Pros: The Concierge in the Foyer was very friendly and helpful with our travel plans. The Restaurant was also very good.
Cons:
8.3
Anonymous
Very Good
06-29-2017
Very friendly and welcoming staff...
Pros: The staff, each and every one of them, were friendly, efficient and welcoming- definitely, the hotel's best asset.
Cons: I would have preferred the access to floors to be more secure- eg elevators that required room keys to access floors.
10.0
Anonymous
Exceptional
06-28-2017
Exceptional
Pros:
Cons: Car was damaged in valet parking. Not noticed until retuned to car rental
9.6
Anonymous
Exceptional
06-28-2017
Great location, good value no...
Pros: A pleasant revealtion upon arrival - all good
Cons:
8.3
Anonymous
Very Good
06-27-2017
Very good
Pros: The room was comfortable, spacious and quiet. The staff very helpful and friendly.
The location of the hotel is perfect, close to everything and easily accessible from the airport either by car, taxi or skytrain.
Cons: Wifi should be included in the room at no extra cost.
9.6
Anonymous
Exceptional
06-27-2017
I would stay again
Pros: Service was top notch. Absolutely everyone showed they cared about the fact We were there
Cons: Only free wifi in lobby. Had to pay in my room. They seem to cater to international travelers, give the wifi in room to. Make our stay easier you are charging a premium price. Don't nickel and dime me.
9.6
Anonymous
Exceptional
06-26-2017
Another successful stay!
Pros: Close to my haunts.
Cons:
7.5
Anonymous
Good
06-26-2017
A pleasurable staycation.
Pros: Location
Cons: Considering the price a Newspaper would be nice. I felt that a bit of smoke filtered into our room when air conditioning came on. We were on a no smoking floor. A private dining area for executive rooms would be nice.
7.5
Anonymous
Good
06-26-2017
Good
Pros:
Cons: There was no hot water available for 30 minutes one morning and we were late for our visit.
7.9
Anonymous
Good
06-26-2017
I would stay somewhere more...
Pros: The staff especially the bellmen were very helpful and friendly
Cons: They charge for wifi. It's $15 per night. I thought free wifi these days should be a basic thing
8.3
Anonymous
Very Good
06-26-2017
Glamorous, comfortable and convenient
Pros: Good size room , hop on, hop off bus stop right there . ( Most important) Comfy beds . Well located to everything. Certainly would recommend it to anyone. Very good pricing for value.
Cons: Can't think of anything
7.5
Anonymous
Good
06-24-2017
Central is expensive
Pros: Good central location. Usual upmarket facilities.
Cons: Overpriced and extra charge for wifi and a lot of taxes to be added. Hot water stopped due to a problem but no notification. However did reduce bill slightly.
9.2
Anonymous
Wonderful
06-23-2017
Superb
Pros: Great hotel
Cons:
7.9
Anonymous
Good
06-22-2017
highly recommend, excellent position
Pros: bed extremely comfy, they upgraded us for a small charge to a suite as there was no wardrobe space in the King Room, staff very friendly, position excellent.
Cons: King room has no wardrobe space
10.0
Anonymous
Exceptional
06-21-2017
Marvellous property with wonderful staff.
Pros: The staff were the most professional, friendly and accommodating I have encountered in years of international travel.
Cons: Thee was nothing I didn't like although the hotel bathrooms are a little dated with a shower over the bath.
7.1
Anonymous
Good
06-20-2017
Happy Stayer
Pros: I liked the location of the Hotel, restaurants and shopping close by. Hotel was comfortable and Service was good,
Cons: I would have liked a room with a better view instead of looking out over rubbish bins.
6.7
Anonymous
Pleasant
06-20-2017
Sutton not so memorable
Pros: Location
Cons: Service overall was poor
8.8
Anonymous
Excellent
06-19-2017
The Sutton vancouver
Pros: beds were amazing
Cons: The blow dryer for hair was faulty and burnt me badly. for three people in the room there was 2 of everything.
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