Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Classification): I relish the soothing grays and tans in the luxurious guest rooms. Rooms have espresso machines and cozy seating, perfect for relaxing in the evening.
This luxury hotel provides a convenient base for those interested in visiting downtown Victoria and its popular attractions. The elegant guest rooms have large bay windows. Fireplaces are in all rooms on the top two floors. The location, in the heart of the city's Inner Harbour, is only one block from the Parliament Buildings and the convention center.
Smoke free premises. 64 units. 7 stories, interior corridors. Accessibility (Call).
N, check-in 4 pm, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Exceptional
Based on Ratings from 76 guests
Showing reviews 1 - 5 of 45
10.0
Tony
Exceptional
Traveling as Couple
10-20-2017
Pros: Friendly staff very accommodating and always with a smile.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: The room was Great. First class. The staff was very intentative. Good location
Cons: None
9.6
Gregory
Exceptional
young couple
10-14-2017
Charming small hotel - exactly...
Pros: The staff here are exemplary. They really went above and beyond in helping us find a walk-in medical clinic, even calling ahead to find out if they could put me in the queue. A very charming boutique hotel that we will definitely stay st again.
Cons: The only minor detail is our room had a view of the mechanical unit and that's all we could see
9.2
William
Wonderful
young couple
10-14-2017
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
10-02-2017
Helpful friendly staff
Pros:
Cons:
10.0
Alberto
Exceptional
young couple
09-18-2017
Restful Gem
Pros: Catalano Restaurant
Cons:
8.3
Joy
Very Good
young couple
09-04-2017
Very comfortable .
Pros: The staff were very nice and helpful .
Cons:
10.0
Navpreet
Exceptional
young couple
09-02-2017
Exceptional
Pros: Location. Staff attitude
Cons: Very dated bathrooma
9.2
Stephanie
Wonderful
family with young children
08-28-2017
Great
Pros: Flavored water in lobby
Cons:
10.0
Stella
Exceptional
family with young children
08-17-2017
A wonderful hotel in the...
Pros: The beverages in the lobby and the overall staff were so hospitable and kind.
Cons: Nothing. It was great!
7.9
Hezgb
Good
young couple
08-09-2017
Even Diamond (Rooms) Need a...
Pros: The Staff, from Front Desk to bellman to Room Service very friendly! Spencer and Guillome both, on different dsys SO HELPFUL. The robes@ Bought one to take home!
Cons: Catalano Restaurant and Ciccheti Bar! Just no. Worst "Lobster Bisque" that we jokingly referred to as tomato soup. The Ciccheti offerings seemed like frozen Pres Choice offerings! Oh and speaking of frozen. Everything on my main plate was cold...like ICE cold. Made me wonder...was it on a plate? and then they warm them? I have not had to send a plate back in my life! We are foodies and I research well...but Oh Gosh something was off in there! Wow...again, staff great, our server was lovely under the circumstances, almost as if they had experienced our level of disgust and disappointment before. I canceled a reso at another well reviewed restaurant to Stay in the Magnolia bldg on our second night! First night...we had a great meal for our Anniversary out on the town. Piano is missed - and some dusting and upkeep in rooms (check sink washers, ours sprayed every which way). For the price and reputation...well...the people and location made up for the rest. Thanks!
9.6
Turner
Exceptional
family with young children
08-05-2017
Exceptional
Pros:
Cons:
9.2
Yue
Wonderful
young couple
08-01-2017
Superb
Pros: The location definitely worth it! You can find many restaurants, and walk to anywhere, there are many shops as well. The staffs are really nice!
Cons:
9.6
Lawrence
Exceptional
young couple
07-31-2017
All Raves
Pros: Everything but most of all great location and comfort of room.
Cons:
9.2
W
Wonderful
young couple
07-28-2017
Delighted By Our Stay
Pros: We arrived earlier than intended, but were accommodated promptly and smoothly. Our fifth floor suite was all that one might have wished for. Front desk, concierge and dining room staff particularly attentive and pleasant. We'll be back
Cons: The only fleeting disappointment was our bathroom;....minor male "splash" alongside the toilet had been missed from a prior cleaning. I'm a retired soldier who knows how to "do a "barracks inspection" army style. Unlike the proverbial Sgt Schultz, I see and hear everything
10.0
Anonymous
Exceptional
young couple
07-24-2017
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
family with young children
07-21-2017
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
07-17-2017
Exceptional
Pros:
Cons:
9.6
Laura
Exceptional
solo traveller
07-13-2017
You'll be treating like royalty.
Pros: They treat you like royalty. Even had a special dog bed and bowls for my pet.
Cons:
10.0
Emmanuel
Exceptional
young couple
06-27-2017
Exceptional
Pros:
Cons:
10.0
Skipper
Exceptional
young couple
06-26-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
family with young children
06-25-2017
Exceptional
Pros:
Cons:
10.0
Glenys
Exceptional
solo traveller
06-07-2017
Victoria's gem
Pros: The room was lovely. The restaurant has a separate tapas menu which is great for a light meal. The dinner special was beautifully cooked.
Cons: I wish my stay could have been longer!
9.6
Baydr
Exceptional
family with young children
06-06-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
review category group of friends
05-27-2017
Exceptional
Pros:
Cons:
10.0
Ms
Exceptional
young couple
04-17-2017
Great property!
Pros: The room was lovely and the location was perfect. The staff were all awesome and very helpful!
Cons: There was a small issue with the room type I booked not being available. They quickly took care of us and made up for it ten fold.
9.2
Michael
Wonderful
family with young children
04-16-2017
A very enjoyable stay
Pros: Excellent service
Cons: The rooms are a bit small
10.0
Jane
Exceptional
mature couple
07-28-2016
Great location
Pros: Fantastic location, just up from the harbour, perfect to stroll down to join in the Canada day celebrations & then watch the firework display from our room.
Catalano Restaurant & Cichetti Bar on site is excellent. Great tapas & great wine list.
Cons:
10.0
Debbie
Exceptional
young couple
07-26-2016
Exceptional
Pros:
Cons:
10.0
Barbara
Exceptional
mature couple
07-20-2016
Great place in every way....
Pros: Everything. For table beds little things like coffee and tea in lobby. The cool refreshing tea. The chocolates fruit breakfast spa. But mostly. The exceptional staff. Was so great.
Cons: Nothing
10.0
Robert
Exceptional
mature couple
07-05-2016
Wish I Could Have Stayed...
Pros: Being a smaller boutique hotel, service was prompt and always with a smile. Room service, and asking for that extra pillow was done quickly and the staff made us feel at home. We also enjoyed the Canadian accents that many of the staff had and talking with them was fun. Loved this hotel and will stay there again for sure!!
Cons: Really.??? Nothing was out of order. We loved our stay here!
10.0
Theresa
Exceptional
review category group of friends
07-04-2016
Lovely hotel in a great...
Pros: The service was outstanding and loved the location
Cons:
9.6
Marsha
Exceptional
mature couple
07-04-2016
Exceptional
Pros:
Cons:
10.0
Gregory
Exceptional
mature couple
06-30-2016
Pre cruise stay
Pros: Staff. We're friendly and efficient.food was wonderful.
Cons:
9.2
Michael
Wonderful
young couple
06-15-2016
Superb
Pros: Beautiful rooms. Great location. Great amenities.
Cons: Staff for turn down service walked into room after knocking but I was showering. Would prefer they not walk in unless instructed to.
9.2
Sarah
Wonderful
mature couple
06-05-2016
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
review category group of friends
04-25-2016
Exceptional
Pros:
Cons:
10.0
Andrew
Exceptional
mature couple
04-07-2016
Exceptional
Pros:
Cons:
10.0
Ron
Exceptional
mature couple
03-14-2016
Amazing Victoria.
Pros: Proximity to town ,restaurants & things to do.
Cons:
9.2
Stephanie
Wonderful
solo traveller
01-18-2016
Superb
Pros:
Cons:
8.8
Anonymous
Excellent
mature couple
01-06-2016
Wonderful Stay!
Pros: Excellent staff, obliging and attentive to guests' needs and comfort! Clean premises and room; safe and good location! Overall, very well managed boutique hotel!
Cons:
9.2
Patricia
Wonderful
solo traveller
11-13-2015
Love this place six times...
Pros: The location, the comfort and beauty of the rooms and the rest of the hotel,the cleanliness and the pleasant staff. Love this place.
Cons: Breakfast buffet could use a little perking up (needs more protein like cheese or meat) and The restaurant opens a little late for breakfast on the weekends.
10.0
Xiaoyue
Exceptional
solo traveller
11-10-2015
Exceptional
Pros:
Cons:
10.0
Sigrun
Exceptional
mature couple
11-05-2015
The best - well located...
Pros: Good location, and convenient size of a hotel.
The staff was friendly and service minded.
The room was super, comfortable and nicely furnished.
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