Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Classification): I relish the soothing grays and tans in the luxurious guest rooms. Rooms have espresso machines and cozy seating, perfect for relaxing in the evening.
This luxury hotel provides a convenient base for those interested in visiting downtown Victoria and its popular attractions. The elegant guest rooms have large bay windows. Fireplaces are in all rooms on the top two floors. The location, in the heart of the city's Inner Harbour, is only one block from the Parliament Buildings and the convention center.
Smoke free premises. 64 units. 7 stories, interior corridors. Accessibility (Call).
N, check-in 4 pm, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Exceptional
Based on Ratings from 76 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
08-11-2017
Pros: location
Cons: would have preferred a view
10.0
Anonymous
Exceptional
08-11-2017
Pros: friendly staff, security doorman always thereroom was beautiful view great
Cons: nothing
7.0
Anonymous
Good
08-11-2017
Pros: Location, staff, cleanliness, atmosphere.
Cons: The hotel advertises parking yet the greeter insisted I pay $24/day for valet parking. It turns out parking is free on the street right in front of the hotel Saturday through Monday 9:00 am. Rude.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Front desk checkin and follow support was exceptionalRooms exceeded expectation
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Location and confort.
Cons: Parking .
8.0
Anonymous
Very Good
08-11-2017
Pros: Everything was good
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: location and friendly staff
Cons: no
10.0
Anonymous
Exceptional
08-11-2017
Pros: Friendly staff very accommodating and always with a smile.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: An attractive, well appointed hotel right in Victoria's downtown tourist area. Staff were friendly and accommodating. Room was beautiful and ultra-clean. Overnight parking is available on the streets nearby. Worthy of its rating. Scott of Abbotsford
Cons: All good.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location of this hotel is perfect for a visit to Victoria. Shopping, restaurants, cafes, theatres, museums, water taxi, Beacon Hill Park and Inner Harbour are all within walking distance. Leave your car at home; bring your favourite walking shoes.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room was Great. First class. The staff was very intentative. Good location
Cons: None
10.0
Anonymous
Exceptional
08-11-2017
Pros: Cleanliness and location
Cons:
7.9
Anonymous
Good
08-09-2017
Even Diamond (Rooms) Need a...
Pros: The Staff, from Front Desk to bellman to Room Service very friendly! Spencer and Guillome both, on different dsys SO HELPFUL. The robes@ Bought one to take home!
Cons: Catalano Restaurant and Ciccheti Bar! Just no. Worst "Lobster Bisque" that we jokingly referred to as tomato soup. The Ciccheti offerings seemed like frozen Pres Choice offerings! Oh and speaking of frozen. Everything on my main plate was cold...like ICE cold. Made me wonder...was it on a plate? and then they warm them? I have not had to send a plate back in my life! We are foodies and I research well...but Oh Gosh something was off in there! Wow...again, staff great, our server was lovely under the circumstances, almost as if they had experienced our level of disgust and disappointment before. I canceled a reso at another well reviewed restaurant to Stay in the Magnolia bldg on our second night! First night...we had a great meal for our Anniversary out on the town. Piano is missed - and some dusting and upkeep in rooms (check sink washers, ours sprayed every which way). For the price and reputation...well...the people and location made up for the rest. Thanks!
9.2
Anonymous
Wonderful
08-01-2017
Superb
Pros: The location definitely worth it! You can find many restaurants, and walk to anywhere, there are many shops as well. The staffs are really nice!
Cons:
9.6
Anonymous
Exceptional
07-31-2017
All Raves
Pros: Everything but most of all great location and comfort of room.
Cons:
9.2
Anonymous
Wonderful
07-28-2017
Delighted By Our Stay
Pros: We arrived earlier than intended, but were accommodated promptly and smoothly. Our fifth floor suite was all that one might have wished for. Front desk, concierge and dining room staff particularly attentive and pleasant. We'll be back
Cons: The only fleeting disappointment was our bathroom;....minor male "splash" alongside the toilet had been missed from a prior cleaning. I'm a retired soldier who knows how to "do a "barracks inspection" army style. Unlike the proverbial Sgt Schultz, I see and hear everything
9.6
Anonymous
Exceptional
07-13-2017
You'll be treating like royalty.
Pros: They treat you like royalty. Even had a special dog bed and bowls for my pet.
Cons:
10.0
Anonymous
Exceptional
06-07-2017
Victoria's gem
Pros: The room was lovely. The restaurant has a separate tapas menu which is great for a light meal. The dinner special was beautifully cooked.
Cons: I wish my stay could have been longer!
10.0
Anonymous
Exceptional
04-17-2017
Great property!
Pros: The room was lovely and the location was perfect. The staff were all awesome and very helpful!
Cons: There was a small issue with the room type I booked not being available. They quickly took care of us and made up for it ten fold.
9.2
Anonymous
Wonderful
04-16-2017
A very enjoyable stay
Pros: Excellent service
Cons: The rooms are a bit small
10.0
Anonymous
Exceptional
07-28-2016
Great location
Pros: Fantastic location, just up from the harbour, perfect to stroll down to join in the Canada day celebrations & then watch the firework display from our room.
Catalano Restaurant & Cichetti Bar on site is excellent. Great tapas & great wine list.
Cons:
10.0
Anonymous
Exceptional
07-20-2016
Great place in every way....
Pros: Everything. For table beds little things like coffee and tea in lobby. The cool refreshing tea. The chocolates fruit breakfast spa. But mostly. The exceptional staff. Was so great.
Cons: Nothing
10.0
Anonymous
Exceptional
07-05-2016
Wish I Could Have Stayed...
Pros: Being a smaller boutique hotel, service was prompt and always with a smile. Room service, and asking for that extra pillow was done quickly and the staff made us feel at home. We also enjoyed the Canadian accents that many of the staff had and talking with them was fun. Loved this hotel and will stay there again for sure!!
Cons: Really.??? Nothing was out of order. We loved our stay here!
10.0
Anonymous
Exceptional
07-04-2016
Lovely hotel in a great...
Pros: The service was outstanding and loved the location
Cons:
10.0
Anonymous
Exceptional
06-30-2016
Pre cruise stay
Pros: Staff. We're friendly and efficient.food was wonderful.
Cons:
9.2
Anonymous
Wonderful
06-15-2016
Superb
Pros: Beautiful rooms. Great location. Great amenities.
Cons: Staff for turn down service walked into room after knocking but I was showering. Would prefer they not walk in unless instructed to.
10.0
Anonymous
Exceptional
03-14-2016
Amazing Victoria.
Pros: Proximity to town ,restaurants & things to do.
Cons:
9.2
Anonymous
Wonderful
11-13-2015
Love this place six times...
Pros: The location, the comfort and beauty of the rooms and the rest of the hotel,the cleanliness and the pleasant staff. Love this place.
Cons: Breakfast buffet could use a little perking up (needs more protein like cheese or meat) and The restaurant opens a little late for breakfast on the weekends.
10.0
Anonymous
Exceptional
11-05-2015
The best - well located...
Pros: Good location, and convenient size of a hotel.
The staff was friendly and service minded.
The room was super, comfortable and nicely furnished.
Cons:
10.0
Anonymous
Exceptional
10-12-2015
Fantastic location, great hotel!
Pros: Customer service was excellent. Every staff member there was friendly and always ready to answer any questions
Cons:
10.0
Anonymous
Exceptional
10-06-2015
Exceptional
Pros:
Cons: Booking.com did not communicate to the hotel that I had a reserveration. This resulted in the hotel having to scramble to get me a room. I will not be using booking.com again.
9.2
Anonymous
Wonderful
10-04-2015
Great place to stay in...
Pros: Centrally located to great restaurants!
Cons: Lots of riff raff early in the morning and late at night that were fairly aggressive at money from us.
10.0
Anonymous
Exceptional
10-01-2015
Exceptional
Pros: Beautiful rooms, friendly and helpful staff, perfect location.
Cons:
8.3
Anonymous
Very Good
09-21-2015
Lovely room
Pros: Very nice room. I love the robe and slippers. I will be back and I hope to try out the spa.
Cons:
10.0
Anonymous
Exceptional
09-18-2015
a most pleasant stay
Pros: a truly boutique hotel. all staff extremely helpful.
Cons: nothing at all.AAA service.
10.0
Anonymous
Exceptional
09-18-2015
A five star experience
Pros: A five star experience. The room was perfect and the staff from the front desk to housekeeping could not be more helpful or gracious.
Cons:
9.6
Anonymous
Exceptional
09-14-2015
Excellent Stay
Pros: Excellent service on all accounts. Great location. Comfortable room.
Cons: Street noise - Alarms, horns, sirens
10.0
Anonymous
Exceptional
09-09-2015
Excellent customer care!
Pros: Friendly and attentive staff. They gave complimentary chocolates for our anniversary.
Cons:
9.2
Anonymous
Wonderful
09-06-2015
Great staff, excellent food, pleasant...
Pros: Staff extremely pleasant & helpful. Restaurant food & staff very efficient & pleasant.
Hotel very nice. Coffee & tea in lobby. Nice coffee maker in room with nice choice of coffees & tea.
Cons: Safe did not work. We were told it could not be operational until next day when we were checking out.
Bed was hard as a rock!
8.8
Anonymous
Excellent
08-31-2015
Despite the hiccups, the hotel...
Pros: Very pretty boutique hotel. Spacious corner room. Staff was very forthcoming with making sure we had a memorable stay despite the inconveniences we had.
Cons: My bad experience started with the fact that booking.com and Magnolia Hotel and Spa had some miscommunication and we did not get a room in the hotel upon our arrival. Staff also raised our hopes up when trying to make amends with respect to finding alternative accommodation (i.e. The Empress) for our first night in Victoria. When we finally checked in, we were promised a room upgrade but it turned out that the room they gave us was exactly what we paid for. In the restaurant, I ate the clam linguini which was loaded with parmesan (yes, delicious) but an hour after the meal, my stomach clearly did not agree that the clams were fresh....
8.8
Anonymous
Excellent
08-26-2015
2 day Victoria vacation.
Pros: Small boutique hotel with very personal, attentive staff. Close proximity to sights with great breakfast.
Old world charm, off of busy tourist areas.
Cons: Booked a corner balcony suite with harbor views. When arrived in room, could not see the harbor but did see considerable construction work right next door. The promised " balcony " was just a pair of French doors that opened up to a small unusable platform. Staff graciously moved us to a smaller room with a decent view of harbor and adjusted the rate significantly.
9.6
Anonymous
Exceptional
08-23-2015
Exceptional
Pros: Stayed here the night of my 60th birthday. Staff was very helpful, gave us directions to restaurant and other sights.
Cons:
8.8
Anonymous
Excellent
08-17-2015
The helpful and friendly staff...
Pros: The location was tremendous. Beautifully appointed rooms, comfortable beds, roomy bathrooms, extremely helpful and friendly staff, hot tea/coffee in reception room available all day.
Cons: The one-stall lobby bathroom out of TP and facial tissues, toilet plugged. The breakfast offered was a full breakfast but not included in the price of the hotel, so we went around the corner to Cora's and had a great, inexpensive breakfast. The view of construction work on the top of nearby buildings was unpleasant.
10.0
Anonymous
Exceptional
08-17-2015
happy traveler
Pros: the staff was very kind, the room was fabulous with a view to beat the band! apples, bottled water chocolates ice bucket filled just a few of the nicities provided
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