This luxury hotel provides a convenient base for those interested in visiting downtown Victoria and its popular attractions. The elegant guest rooms have large bay windows. Fireplaces are in all rooms on the top two floors. The location, in the heart of the city's Inner Harbour, is only one block from the Parliament Buildings and the convention center.
Smoke free premises. 64 units. 7 stories, interior corridors. Accessibility (Call).
Pros: Fantastic location, just up from the harbour, perfect to stroll down to join in the Canada day celebrations & then watch the firework display from our room.
Catalano Restaurant & Cichetti Bar on site is excellent. Great tapas & great wine list.
Cons:
10.0
Barbara
Exceptional
mature couple
07-20-2016
Pros: Everything. For table beds little things like coffee and tea in lobby. The cool refreshing tea. The chocolates fruit breakfast spa. But mostly. The exceptional staff. Was so great.
Cons: Nothing
10.0
Robert
Exceptional
mature couple
07-05-2016
Pros: Being a smaller boutique hotel, service was prompt and always with a smile. Room service, and asking for that extra pillow was done quickly and the staff made us feel at home. We also enjoyed the Canadian accents that many of the staff had and talking with them was fun. Loved this hotel and will stay there again for sure!!
Cons: Really.??? Nothing was out of order. We loved our stay here!
10.0
Theresa
Exceptional
review category group of friends
07-04-2016
Pros: The service was outstanding and loved the location
Cons:
10.0
Gregory
Exceptional
mature couple
06-30-2016
Pros: Staff. We're friendly and efficient.food was wonderful.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-27-2016
Pros: Cleanliness and location
Cons:
9.2
Michael
Wonderful
young couple
06-15-2016
Pros: Beautiful rooms. Great location. Great amenities.
Cons: Staff for turn down service walked into room after knocking but I was showering. Would prefer they not walk in unless instructed to.
10.0
Ron
Exceptional
mature couple
03-14-2016
Pros: Proximity to town ,restaurants & things to do.
Cons:
8.8
Anonymous
Excellent
mature couple
01-06-2016
Pros: Excellent staff, obliging and attentive to guests' needs and comfort! Clean premises and room; safe and good location! Overall, very well managed boutique hotel!
Cons:
10.0
Craig
Exceptional
12-19-2015
Pros: As perfect as could be
Cons:
10.0
Tony
Exceptional
Traveling as Couple
11-14-2015
Pros: Friendly staff very accommodating and always with a smile.
Cons:
9.2
Patricia
Wonderful
solo traveller
11-13-2015
Pros: The location, the comfort and beauty of the rooms and the rest of the hotel,the cleanliness and the pleasant staff. Love this place.
Cons: Breakfast buffet could use a little perking up (needs more protein like cheese or meat) and The restaurant opens a little late for breakfast on the weekends.
10.0
Sigrun
Exceptional
mature couple
11-05-2015
Pros: Good location, and convenient size of a hotel.
The staff was friendly and service minded.
The room was super, comfortable and nicely furnished.
Cons:
10.0
Susan
Exceptional
mature couple
10-12-2015
Pros: Customer service was excellent. Every staff member there was friendly and always ready to answer any questions
Cons:
9.0
Keeli
Wonderful
Traveling as Couple
10-08-2015
Pros: Beautiful hotel with a great view and location. You can tell they take pride in the hotel, the staff are friendly, and they were quick to accommodate requests. Also, the robes were incredible... some of the best I've ever felt!
Cons: I would have liked a slightly more luxurious bathroom and double sinks. Also, the valet service had a tendency to be on the slow side, even with call ahead.
10.0
Joy
Exceptional
family with older children
10-06-2015
Pros:
Cons: Booking.com did not communicate to the hotel that I had a reserveration. This resulted in the hotel having to scramble to get me a room. I will not be using booking.com again.
9.2
Brian
Wonderful
young couple
10-04-2015
Pros: Centrally located to great restaurants!
Cons: Lots of riff raff early in the morning and late at night that were fairly aggressive at money from us.
10.0
Robert
Exceptional
mature couple
10-01-2015
Pros: Beautiful rooms, friendly and helpful staff, perfect location.
Cons:
8.3
Judith
Very Good
review category group of friends
09-21-2015
Pros: Very nice room. I love the robe and slippers. I will be back and I hope to try out the spa.
Cons:
8.3
Anonymous
Very Good
review category group of friends
09-19-2015
Pros: Proximity to down town and the harbor
Fresh Fruit and beverages in the lobby
Lovely chamber maid staff , very pleasant and attentive to our requests
Cons: We had 2 rooms,Requested they be close together .Our room was on the 4th floor and had absolutely no view. We looked out at a slanted roof that blocked our window and didn't even enable us to see what the weather was like outside. The other room was on the 7th floor.
A request made to front desk regarding payment of our bill was not met.
10.0
Kathleen
Exceptional
mature couple
09-18-2015
Pros: a truly boutique hotel. all staff extremely helpful.
Cons: nothing at all.AAA service.
10.0
Jack
Exceptional
mature couple
09-18-2015
Pros: A five star experience. The room was perfect and the staff from the front desk to housekeeping could not be more helpful or gracious.
Cons:
8.0
Florin
Very Good
Traveling as Couple
09-14-2015
Pros: Location and confort.
Cons: Parking .
9.6
Brian
Exceptional
solo traveller
09-14-2015
Pros: Excellent service on all accounts. Great location. Comfortable room.
Cons: Street noise - Alarms, horns, sirens
10.0
Verified Hotel Guest
Exceptional
Group Traveler
09-09-2015
Pros: Front desk checkin and follow support was exceptionalRooms exceeded expectation
Cons:
10.0
Philip
Exceptional
mature couple
09-09-2015
Pros: Friendly and attentive staff. They gave complimentary chocolates for our anniversary.
Cons:
9.2
Patricia
Wonderful
review category group of friends
09-06-2015
Pros: Staff extremely pleasant & helpful. Restaurant food & staff very efficient & pleasant.
Hotel very nice. Coffee & tea in lobby. Nice coffee maker in room with nice choice of coffees & tea.
Cons: Safe did not work. We were told it could not be operational until next day when we were checking out.
Bed was hard as a rock!
9.0
Oene
Wonderful
Solo Traveler
09-02-2015
Pros: the style and the size, not too big
Cons: no
8.8
Rosanele
Excellent
family with young children
08-31-2015
Pros: Very pretty boutique hotel. Spacious corner room. Staff was very forthcoming with making sure we had a memorable stay despite the inconveniences we had.
Cons: My bad experience started with the fact that booking.com and Magnolia Hotel and Spa had some miscommunication and we did not get a room in the hotel upon our arrival. Staff also raised our hopes up when trying to make amends with respect to finding alternative accommodation (i.e. The Empress) for our first night in Victoria. When we finally checked in, we were promised a room upgrade but it turned out that the room they gave us was exactly what we paid for. In the restaurant, I ate the clam linguini which was loaded with parmesan (yes, delicious) but an hour after the meal, my stomach clearly did not agree that the clams were fresh....
8.8
Len
Excellent
mature couple
08-26-2015
Pros: Small boutique hotel with very personal, attentive staff. Close proximity to sights with great breakfast.
Old world charm, off of busy tourist areas.
Cons: Booked a corner balcony suite with harbor views. When arrived in room, could not see the harbor but did see considerable construction work right next door. The promised " balcony " was just a pair of French doors that opened up to a small unusable platform. Staff graciously moved us to a smaller room with a decent view of harbor and adjusted the rate significantly.
9.6
Phyllis
Exceptional
review category group of friends
08-23-2015
Pros: Stayed here the night of my 60th birthday. Staff was very helpful, gave us directions to restaurant and other sights.
Cons:
10.0
Edward
Exceptional
08-20-2015
Pros: I paid for an upgrade once I got there. Well worth it.
Cons: First room was dark, on the business floor, paid for an upgrade and it was great. Perfect location.
7.0
Michael
Good
Traveling as Couple
08-19-2015
Pros: Location, staff, cleanliness, atmosphere.
Cons: The hotel advertises parking yet the greeter insisted I pay $24/day for valet parking. It turns out parking is free on the street right in front of the hotel Saturday through Monday 9:00 am. Rude.
8.8
Jeff
Excellent
review category group of friends
08-17-2015
Pros: The location was tremendous. Beautifully appointed rooms, comfortable beds, roomy bathrooms, extremely helpful and friendly staff, hot tea/coffee in reception room available all day.
Cons: The one-stall lobby bathroom out of TP and facial tissues, toilet plugged. The breakfast offered was a full breakfast but not included in the price of the hotel, so we went around the corner to Cora's and had a great, inexpensive breakfast. The view of construction work on the top of nearby buildings was unpleasant.
10.0
Susan
Exceptional
mature couple
08-17-2015
Pros: the staff was very kind, the room was fabulous with a view to beat the band! apples, bottled water chocolates ice bucket filled just a few of the nicities provided
Cons: nothing
9.2
Avigdor
Wonderful
mature couple
08-17-2015
Pros:
Cons: fixed shower head, no hand rails in bath
9.0
Bruce
Wonderful
Traveling as Couple
08-12-2015
Pros: location
Cons: would have preferred a view
9.6
Carol
Exceptional
mature couple
08-11-2015
Pros: Friendly, helpful staff and beautifully appointed room.
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
08-09-2015
Pros: The staff were courteous and the room was beautiful and clean. The welcome bottle of water and apples were lovely. The lobby was welcoming and gorgeous.
Cons: Having to be escorted to the garage was uncomfortable, though the staff were very courteous. Being very picky now, but the shampoo and conditioner were terrible.
9.6
Anonymous
Exceptional
mature couple
08-06-2015
Pros: Very friendly and accommodating staff. Beautiful room in a great location.
Cons:
9.6
Julie
Exceptional
mature couple
08-02-2015
Pros: location, location, location!!
staff gentlemen were fabulous to us!
Cons: Really nothing bad to say, just wish prices were a bit lower BUT it is high season and the weather was awesome!!
10.0
Laisha
Exceptional
young couple
08-02-2015
Pros: Best bed ever! If the town weren't so cute we could have stayed inbed all day. Perfect location! We walked all over town from the hotel.And do get a thereputic massage while you're there.
Cons:
10.0
Anonymous
Exceptional
review category group of friends
07-29-2015
Pros: Staff is amazing. Location perfect. Rooms are beautiful.
Cons:
10.0
Anne
Exceptional
solo traveller
07-27-2015
Pros: The staff were very friendly and helpful. The location was perfect and the hotel was stylish and very well maintained. My room was very clean and comfortable. Complementary tea and coffee was available in the lobby throughout the day.
Cons:
10.0
Anonymous
Exceptional
mature couple
07-23-2015
Pros: Exceded our expectations -- will not hesitate to recommend this hotel. It was terrific.
Cons:
9.6
Arvin
Exceptional
family with older children
07-18-2015
Pros: Great location. Amazing staff. Tastefully decorated room. Welcome drink, free coffee and tea in the lobby was a big plus.
Cons:
10.0
Fred
Exceptional
mature couple
07-16-2015
Pros: Great service from start to finish.
Cons: Nada
10.0
Michael
Exceptional
solo traveller
07-13-2015
Pros: Love this hotel. I have stayed a dozen times and it is always a treat. I have travelled around the world and this is one of my favorite rooms. They give you what you need as toiletries and have nice little touches with fruit and candy.
Cons: If you book online you don't get breakfast included. There could be more protein and less carbs for breakfast.
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