A volume ceiling adds an airy feel to the chic, intimate lobby. Rooms are spacious and boast a food and beverage station at the entry area. Frosted glass-topped case goods add a touch of class.
Smoke free premises. 82 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Easily a 3 star hotel. It's either a brand new hotel or fully remodeled. Very clean and comfortable able room and bed. Awesome free breakfast. I can highly recommend.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: One of the few hotels in the area with free parking. Staff were great. The coffeemaker in the room did not work but, at 6 PM on a Saturday, someone was at my room door to check and replace it before I even got back from reporting it at reception.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: They upgraded us to a bigger room with a jacuzzi tub in it for free and it was very clean
Cons: Nope very nice place
1.0
Anonymous
Very Poor
08-11-2017
Pros: ALMOST LIKED NOTHING. NOT SERVICE ORIENTED STAFF. NO BOTTLED WATER IN VENDING MACHINES IN 3 DAYS ON ANY FLOOR. I STAY IN HOTELS ALMOST EVERY WEEK BUT HAVN'T SEEN LOUSEY, UNFRIENDLY STAFF. NO SHUTTLE SERVICE. INTERNET NOT WORKING. DON'T RECOMMEND 2 ANYONE.
Cons: NO BOTTLE WATER IN MACHINES AT ANY FLOOR FOR 3 DAYS. THEY HAD BOTTLES BEHIND FRONT DESK BUT DID NOT WANT TO SELL. I HAD PROBLEM WITH INTERNET, GUY SAID I CAN'T LEAVE FRONT DESK. NO SHUTTLE SERVICE AT ALL. I DIDN'T WANT TO WALK IN DARK LOOKING FOR WATER.
7.0
Anonymous
Good
08-11-2017
Pros: Relative to most the hotels on the strip, this is a really nice place. The breakfast buffet was exceptional and beds were comfortable.
Cons: The room was not fully cleaned when they checked me in. They left food in the fridge from the previous occupant.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Nice rooms and friendly staff!!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean. Good location. Close to freeway. Spacious.
Cons: The door from the parking lot was locked and it took a long time at night to get someone to let us in.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Friendly staff, nice room
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: Breakfast was good, but was only able to try it once.
Cons: We reserved and paid for a double queen room. When we got there we had a king bed with a pull out sofa. They said that is all they had. I was with my daughter so she had to sleep on the pull out sofa. Disappointing, particularly when it was pre-paid!
8.0
Anonymous
Very Good
08-11-2017
Pros: Kind and helpful staff
Cons: No pool
1.0
Anonymous
Very Poor
08-11-2017
Pros: Free parking.
Cons: Extremely loud A/C and loud knocking compressor. Dishonest staff.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great location staff friendly
Cons: Nothing
4.0
Anonymous
Disappointing
08-11-2017
Pros: The locatipn
Cons: I bought a King bed and sofa sleeper Tower Suite- when I checked in, the staff member decided to assign me a low class two standard bed, 2nd floor, outer building budget room like I would not notice. I had to return to the desk to have it corrected.
9.0
Anonymous
Wonderful
08-11-2017
Pros: This was my 1st business stay at Holiday Inn Express hotel. I was impressed. I had a misconception about the "Express" series of Holiday in which I am pleased to say I was incorrect about. A bonus here is a hot breakfast with wide array of wholesome food!
Cons: Only that C-SPAN channels were not available on cable TV in room. This is a free channel and should be included at all hotels.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Good price, nice and large size room, free parking and breakfast
Cons: None
5.0
Anonymous
Fair
08-11-2017
Pros: The hot breakfast.
Cons: The room was dark, smelly with old furniture. Surely it did NOT meet the three stars' standard.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The hotel was easy to find from 101, and convenient to the airport. Lots of restaurants on Camino areal. Very nice room and staff.
Cons: Signage from Camino Real sent us to under the building. Would have preferred the first floor parking.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Super friendly well run hotel.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: manager
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Very helpful staff and quiet place
Cons: The water came out from shower room every time I took shower.It was not happy.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Friendly staff specially she was great very helpful. Our room was clean breakfast was very good overall we had great experience. Thank you
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: very clean and big room, parking is alright
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The decor and service is similar to what I would expect from a 4-star hotel. We could not have been happier!!!
Cons:
10.0
Anonymous
Exceptional
07-25-2017
Exceptional
Pros: the loaction and the ease to park
Cons: the breakfast could be better - but it appears to us that that is the USA standard; therefore we cannot complain
10.0
Anonymous
Exceptional
05-27-2017
Pleasantly Satisfied!
Pros: We love the accommodations and the staff are all very kind, helpful and efficient. Always our #1 choice!
Cons:
10.0
Anonymous
Exceptional
05-23-2017
pleasant stay
Pros: the guy in the front desk who attended me was so nice and hospitable
Cons: the breakfast....they served the same all throughout my days of stay no variations
7.9
Anonymous
Good
05-04-2017
Good
Pros:
Cons: We traveled together with friends and booked 3 rooms - only 1 was ready when we arrived at 4.30pm. We were waiting 30-40 minutes until 2 other were prepared for us.
7.1
Anonymous
Good
05-03-2017
Good
Pros:
Cons: I was in business trip and hotel did not provide an invoice, because "booking/payment was done via third-party booking.com". Booking.com didn't provide the invoice, because "invoices must be provided by hotels". What a lot of rubbish!
10.0
Anonymous
Exceptional
04-24-2017
Fine accomodations in easy to...
Pros:
Cons: Breakfast was OK; not great
10.0
Anonymous
Exceptional
04-22-2017
Simple yet a great time
Pros: The bed was super comfy.
Cons: A bigger updated 4k tv to all guests rooms. Like a 65inch at most.
7.5
Anonymous
Good
04-19-2017
ok place
Pros: ok place
Cons:
7.5
Anonymous
Good
04-05-2017
Good place to rest and...
Pros: Good experience. Good breakfast offered.
Cons: I requested 2 queen beds. Received a king with couch. The staff member upon checking in advised "you asked for 2 queen beds but because you reserved thru a 3rd party that isn't a guarantee that we will honor your request" does that mean that if I booked direct I would have received what I requested?
8.3
Anonymous
Very Good
03-15-2017
Very good
Pros:
Cons: Friendly and helpful staff but this HIE was nearly twice the price as another, newer, nicer HEI express located just a few miles away in Redwood City. Why the big Difference?
8.5
Anonymous
Excellent
02-03-2017
Decent but nothing special
Pros: 24hour gym
Cons: Cold throughout the hotel
7.5
Anonymous
Good
01-11-2017
Good
Pros: good location
Cons:
10.0
Anonymous
Exceptional
12-15-2016
Visiting Grandbaby
Pros: The dining room was well lit, a bit crowded at times. The foid was very good and the dining staff was attent
Cons: N/A
7.1
Anonymous
Good
12-08-2016
Would recommend and stay here...
Pros: Good location. Clean, comfortable.
Cons: The rates charged during the week were really high. I realize the Bay area is known for this, but yikes.
3.8
Anonymous
Poor
12-06-2016
Have Stayed Here Before, Not...
Pros: Breakfast
Cons: Toilets that worked
10.0
Anonymous
Exceptional
12-05-2016
Relaxing in Comfort
Pros: The nice young man who checked us in was very professional.
The bed was super comfortable, fresh sheets & cover, awesome fluffy pillows.
We appreciate the early check-in time at 3 o'clock, plus extra sleep time, checking out at 12 noon! That made our trip very satisfying!
Cons: The shower faucet spray is completely wrong with cold water spraying toward you as you turned it on. Something was very wrong with placement of the door.
10.0
Anonymous
Exceptional
11-27-2016
Family Holiday
Pros: Great location for family function
Cons:
9.6
Anonymous
Exceptional
10-24-2016
Exceptional
Pros: Fast check in and out. Rooms were spacious and elegant looking.
Cons: Didn't like that they didn't have the daily paper, when they said they have one. When I asked staff member behind desk where I could get one she replied," we didn't get any delivered today," like it was a common thing. Why say you have something if you don't provide it everyday?
10.0
Anonymous
Exceptional
10-03-2016
Enjoyable & Pleasant stay!
Pros: Courtney,Andy,& Anita at the front desk accommodated us upon requesting a early check in. They were extremely friendly & helpful.This gave us the opportunity to get ready for a, wedding that we were attending. We were very lucky...Rooms are very clean.Staff was very friendly. Full Breakfast served until 12 o'clock, that was also nice especially with a 12 late check out on the weekend.Totally family oriented. Thank you Holiday Express for making our stay pleasant and enjoyable.
Cons: N/A
10.0
Anonymous
Exceptional
09-09-2016
Satisfaction guaranteed!
Pros: The staff is super friendly and efficient. We especially enjoy Courtney's friendliness and how she always has a smile on her face! The rooms are spacious and clean. The breakfast is a plus as well.
Cons: N/A
7.5
Anonymous
Good
08-09-2016
Satisfactory short stay
Pros: Free breakfast was really good, plenty of different choices. Room was clean.
Cons: Bathroom was really dark, inadequate lighting.
9.6
Anonymous
Exceptional
08-08-2016
Exceptional
Pros: Had a really good spread for the breakfast!!
Cons:
8.0
Anonymous
Very Good
07-24-2016
Very good
Pros: The location is good. It is near Caltrain and other public transport.
Cons: It is not very quiet. The breakfast is rather simple.
7.1
Anonymous
Good
06-08-2016
Good
Pros: The location suited us. Staff helpful and friendly. Pleasant stay.
Cons: We had booked a room with separate beds. Only the pull-out couch was available. The mattress was uncomfortable.
7.5
Anonymous
Good
05-17-2016
Good
Pros: Room layout
Cons: Road noise
6.3
Anonymous
Pleasant
05-09-2016
Pleasant
Pros: care to details,Art design etc
Cons: bath room too small and feels stuffy.
Bed pillow are too puffy, less selection for international guests, SF airport area is a gate to Asia.
Air condition is not central system, and have some unpleasant smell
9.2
Anonymous
Wonderful
05-04-2016
Superb
Pros:
Cons: I drank sour milk. Person at desk did not follow up.
Manager when contacted did and was great.
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