A volume ceiling adds an airy feel to the chic, intimate lobby. Rooms are spacious and boast a food and beverage station at the entry area. Frosted glass-topped case goods add a touch of class.
Smoke free premises. 82 units. 3 stories, interior corridors. Accessibility (Call).
Pros: One of the few hotels in the area with free parking. Staff were great. The coffeemaker in the room did not work but, at 6 PM on a Saturday, someone was at my room door to check and replace it before I even got back from reporting it at reception.
Cons: No
1.0
Baljeet
Very Poor
Business Traveler
10-13-2017
Pros: ALMOST LIKED NOTHING. NOT SERVICE ORIENTED STAFF. NO BOTTLED WATER IN VENDING MACHINES IN 3 DAYS ON ANY FLOOR. I STAY IN HOTELS ALMOST EVERY WEEK BUT HAVN'T SEEN LOUSEY, UNFRIENDLY STAFF. NO SHUTTLE SERVICE. INTERNET NOT WORKING. DON'T RECOMMEND 2 ANYONE.
Cons: NO BOTTLE WATER IN MACHINES AT ANY FLOOR FOR 3 DAYS. THEY HAD BOTTLES BEHIND FRONT DESK BUT DID NOT WANT TO SELL. I HAD PROBLEM WITH INTERNET, GUY SAID I CAN'T LEAVE FRONT DESK. NO SHUTTLE SERVICE AT ALL. I DIDN'T WANT TO WALK IN DARK LOOKING FOR WATER.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros:
Cons: Breakfast: eggs and muffins were uneatable
8.0
Geoffrey
Very Good
Family with Young Children
10-13-2017
Pros:
Cons: The milk had soured in the breakfast area. We told the woman working the area and she acted like nothing was wrong...she did nothing about it. So, we told the woman at the front desk and she acted immediately.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
10-13-2017
Pros: Friendly staff, nice room
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Teens
10-13-2017
Pros: The location was great. The area was clean and had lots of fast food eating choices as well as grocery shopping for our little group. There is a CalTrain station really close by. The breakfast was wonderful. Good job.
Cons: The bathroom fan system not working, steam from showering made a rain forrest dampness in bathroom and sauna type heat in the bedroom that lasted for several hours. Shower spray ran off the tub ledge onto the floor and made a swamp ran under the carpet.
8.0
Maurine
Very Good
10-13-2017
Pros: Kind and helpful staff
Cons: No pool
10.0
Sabha
Exceptional
Traveling as Couple
10-13-2017
Pros: The people at the front desk were asweome! The best customer service I have ever received in my life. My boyfriend and I felt like royalty! Parking was free and everything was close by. Definitely stay again when I come back to town!
Cons:
9.0
Ryan
Wonderful
Business Traveler
10-13-2017
Pros: Front desk agent provided outstanding customer service by asking another guest who checked in at the same time to switch rooms with us because ours was a single bed and we had 2 adults and 3 kids so two beds was important. Also didn't gouge re deposit.
Cons: bathtub could have been cleaned better but minor quibble
8.0
Verified Hotel Guest
Very Good
Solo Traveler
10-13-2017
Pros: Room was large, bed was comfortable. Staff was friendly. Breakfast was good, though I wish they had fruit. Lots of parking.
Cons: Somewhat far from the airport. You need to have a car to get to the hotel, but not too far from freeway exit, and parking was free.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
10-13-2017
Pros: The staff was great. They were upbeat, friendly, and very responsive with customer service. Highly recommended. The facilities were clean and the parking safe. Breakfast was good. Location is near feeesys and near restaurants and other services.
Cons:
9.0
Kenn
Wonderful
Business Traveler
10-13-2017
Pros: This was my 1st business stay at Holiday Inn Express hotel. I was impressed. I had a misconception about the "Express" series of Holiday in which I am pleased to say I was incorrect about. A bonus here is a hot breakfast with wide array of wholesome food!
Cons: Only that C-SPAN channels were not available on cable TV in room. This is a free channel and should be included at all hotels.
9.0
Verified Hotel Guest
Wonderful
Senior Traveler
10-13-2017
Pros: Good price, nice and large size room, free parking and breakfast
Cons: None
5.0
Verified Hotel Guest
Fair
Business Traveler
10-13-2017
Pros: The hot breakfast.
Cons: The room was dark, smelly with old furniture. Surely it did NOT meet the three stars' standard.
9.0
Verified Hotel Guest
Wonderful
10-13-2017
Pros: The hotel was easy to find from 101, and convenient to the airport. Lots of restaurants on Camino areal. Very nice room and staff.
Cons: Signage from Camino Real sent us to under the building. Would have preferred the first floor parking.
Cons: We were told "standard" room was king before we booked but when we arrived they wanted to give us 2 queens as there were no kings. When we said we wanted a king, she looked and there was one that was not ready yet. We can back later and that worked fine.
10.0
Chad
Exceptional
Family with Young Children
10-13-2017
Pros: Super friendly well run hotel.
Cons:
8.0
Insik
Very Good
Family with Young Children
10-13-2017
Pros: Very helpful staff and quiet place
Cons: The water came out from shower room every time I took shower.It was not happy.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
10-13-2017
Pros: Excellent hotel. Clean bed. Clean bathroom. Good breakfast. Courteous front desk staff. What else do you want.
Cons:
9.0
Manssor
Wonderful
Family with Teens
10-13-2017
Pros: Friendly staff specially she was great very helpful. Our room was clean breakfast was very good overall we had great experience. Thank you
Cons:
10.0
Yang
Exceptional
Family with Young Children
10-13-2017
Pros: very clean and big room, parking is alright
Cons:
10.0
Michael
Exceptional
Traveling as Couple
10-13-2017
Pros: The decor and service is similar to what I would expect from a 4-star hotel. We could not have been happier!!!
Cons:
10.0
Lea
Exceptional
Traveling as Couple
10-13-2017
Pros: the room and toilet was very clean.
Cons: no
9.0
Peng
Wonderful
Family with Young Children
10-13-2017
Pros: The hotel provides great conditions of everything, especially the swimming pool. My kid love it so much!
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: I am partially handicapped. When we arrived at check in they put us in a room that was closer to the elevator which I really appreciate. Would stay there again if the need arises.
Cons: All good.
9.6
Cheryl
Exceptional
family with young children
10-02-2017
Exceptional
Pros:
Cons:
10.0
Matthew
Exceptional
solo traveller
09-12-2017
Exceptional
Pros: Very clean and comfortable
Cons:
9.6
Timothy
Exceptional
young couple
09-07-2017
Exceptional
Pros: Staff are very attentive and friendly. Beds are comfortable. Rooms and property are clean.
Cons:
10.0
Luz
Exceptional
young couple
09-06-2017
Overall I'm happy and satisfied
Pros: Location, bed size cleanliness and customer service
Cons: Breakfast food I'm expecting too much but it's ok
8.8
Eyal
Excellent
solo traveller
08-29-2017
Fabulous
Pros:
Cons:
8.3
Todd
Very Good
family with young children
08-28-2017
Very good
Pros:
Cons:
9.2
Rita
Wonderful
young couple
08-26-2017
Superb
Pros:
Cons:
7.5
Anonymous
Good
family with young children
08-26-2017
Convenient
Pros: The night front desk manager francis was awesome and the hot breakfast exceeded my expectations
Cons: The cleanliness of the room. Shear drapes had a good rip in it, after we got back from the first day out our housekeeper left her coffee on our night stand (we dont drink coffee so we assumed it was hers). We moved some furniture to fit our pack n play for our baby and noticed a build up of dirt as if the furniture hadnt been moved.
7.9
Jin
Good
solo traveller
08-19-2017
Good
Pros:
Cons:
9.2
John
Wonderful
young couple
08-15-2017
Great location. Friendly staff.
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
08-15-2017
Exceptional
Pros: Parking was great. Very quiet.
Cons:
10.0
Drybuscket
Exceptional
young couple
07-25-2017
Exceptional
Pros: the loaction and the ease to park
Cons: the breakfast could be better - but it appears to us that that is the USA standard; therefore we cannot complain
10.0
Staycationers
Exceptional
young couple
05-27-2017
Pleasantly Satisfied!
Pros: We love the accommodations and the staff are all very kind, helpful and efficient. Always our #1 choice!
Cons:
10.0
Maribel
Exceptional
young couple
05-23-2017
pleasant stay
Pros: the guy in the front desk who attended me was so nice and hospitable
Cons: the breakfast....they served the same all throughout my days of stay no variations
7.5
Anonymous
Good
review category group of friends
05-15-2017
Good
Pros:
Cons:
7.9
Vladimir
Good
review category group of friends
05-04-2017
Good
Pros:
Cons: We traveled together with friends and booked 3 rooms - only 1 was ready when we arrived at 4.30pm. We were waiting 30-40 minutes until 2 other were prepared for us.
7.1
Vitaly
Good
solo traveller
05-03-2017
Good
Pros:
Cons: I was in business trip and hotel did not provide an invoice, because "booking/payment was done via third-party booking.com". Booking.com didn't provide the invoice, because "invoices must be provided by hotels". What a lot of rubbish!
10.0
Gary
Exceptional
young couple
04-24-2017
Fine accomodations in easy to...
Pros:
Cons: Breakfast was OK; not great
10.0
Steve
Exceptional
young couple
04-22-2017
Simple yet a great time
Pros: The bed was super comfy.
Cons: A bigger updated 4k tv to all guests rooms. Like a 65inch at most.
7.5
Tony
Good
family with young children
04-19-2017
ok place
Pros: ok place
Cons:
7.5
Evangelina
Good
family with young children
04-05-2017
Good place to rest and...
Pros: Good experience. Good breakfast offered.
Cons: I requested 2 queen beds. Received a king with couch. The staff member upon checking in advised "you asked for 2 queen beds but because you reserved thru a 3rd party that isn't a guarantee that we will honor your request" does that mean that if I booked direct I would have received what I requested?
10.0
Christy
Exceptional
family with young children
04-05-2017
Exceptional
Pros:
Cons:
10.0
Juliet
Exceptional
solo traveller
03-27-2017
Great Hotel Stay
Pros:
Cons:
8.3
Robert
Very Good
solo traveller
03-15-2017
Very good
Pros:
Cons: Friendly and helpful staff but this HIE was nearly twice the price as another, newer, nicer HEI express located just a few miles away in Redwood City. Why the big Difference?
;detailController.handleFacebook('SEO','Holiday Inn Express Hotel & Suites', '108129', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/108129H1.jpg', 'Belmont', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Holiday Inn Express Hotel & Suites', '108129', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/108129H1.jpg', 'Belmont', '', '', '', '');){kind=link}
