A volume ceiling adds an airy feel to the chic, intimate lobby. Rooms are spacious and boast a food and beverage station at the entry area. Frosted glass-topped case goods add a touch of class.
Smoke free premises. 82 units. 3 stories, interior corridors. Accessibility (Call).
Pros: The staff is super friendly and efficient. We especially enjoy Courtney's friendliness and how she always has a smile on her face! The rooms are spacious and clean. The breakfast is a plus as well.
Cons: N/A
8.0
Geoffrey
Very Good
Family with Young Children
08-17-2016
Pros:
Cons: The milk had soured in the breakfast area. We told the woman working the area and she acted like nothing was wrong...she did nothing about it. So, we told the woman at the front desk and she acted immediately.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
08-16-2016
Pros: The staff were very attentive, suggesting restaurants in the area and making sure we had everything we needed, including milk for our baby.
Cons: The parking lot is a bit small.
6.7
Anonymous
Pleasant
solo traveller
08-11-2016
Pros: The location was close to my work and close to downtown San Carlos where there are many choices for really good restaurants.
Cons: The breakfast in the morning was just OK.
During the first night of my stay, the air conditioner in the room made rattling noises all night long. Additionally, the mini fridge also kept turning off and on and making noises. I'm a light sleeper so I didn't have a very restful night. On the second night, I unplugged the fridge to stop it from making noises and put the AC on a lower setting, which solved that problem as well. As a result, I slept better the 2nd night. I have to say though that I have stayed in nicer (fancier) hotels for less money than this one. I guess I expected it to be a little bit nicer than it was for $350 per night.
10.0
John
Exceptional
08-10-2016
Pros: It was only 6 min from the airport.
Cons: We had to switch rooms due to the smell! It smelled like a locker room with sweaty people.
10.0
Kathy
Exceptional
Traveling as Couple
08-09-2016
Pros: Clean. Good location. Close to freeway. Spacious.
Cons: The door from the parking lot was locked and it took a long time at night to get someone to let us in.
7.5
Joseph
Good
mature couple
08-09-2016
Pros: Free breakfast was really good, plenty of different choices. Room was clean.
Cons: Bathroom was really dark, inadequate lighting.
9.6
Satish
Exceptional
solo traveller
08-08-2016
Pros: Had a really good spread for the breakfast!!
Cons:
8.0
Shuangah
Very Good
solo traveller
07-24-2016
Pros: The location is good. It is near Caltrain and other public transport.
Cons: It is not very quiet. The breakfast is rather simple.
7.1
John
Good
mature couple
06-08-2016
Pros: The location suited us. Staff helpful and friendly. Pleasant stay.
Cons: We had booked a room with separate beds. Only the pull-out couch was available. The mattress was uncomfortable.
7.5
Bayareagirl
Good
family with older children
05-17-2016
Pros: Room layout
Cons: Road noise
9.0
Anthony
Wonderful
Business Traveler
05-16-2016
Pros: Nice hotel good service
Cons:
6.3
Rong
Pleasant
solo traveller
05-09-2016
Pros: care to details,Art design etc
Cons: bath room too small and feels stuffy.
Bed pillow are too puffy, less selection for international guests, SF airport area is a gate to Asia.
Air condition is not central system, and have some unpleasant smell
9.2
Steven
Wonderful
solo traveller
05-04-2016
Pros:
Cons: I drank sour milk. Person at desk did not follow up.
Manager when contacted did and was great.
10.0
Staycationer
Exceptional
mature couple
04-29-2016
Pros: The room was spacious, clean and quiet. Bathroom very modern and clean. Breakfast was good. Most importantly the staff was friendly and efficient. Courtney is very nice and always has a smile on her face!
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-19-2016
Pros:
Cons: Breakfast: eggs and muffins were uneatable
1.0
Baljeet
Very Poor
Business Traveler
04-04-2016
Pros: ALMOST LIKED NOTHING. NOT SERVICE ORIENTED STAFF. NO BOTTLED WATER IN VENDING MACHINES IN 3 DAYS ON ANY FLOOR. I STAY IN HOTELS ALMOST EVERY WEEK BUT HAVN'T SEEN LOUSEY, UNFRIENDLY STAFF. NO SHUTTLE SERVICE. INTERNET NOT WORKING. DON'T RECOMMEND 2 ANYONE.
Cons: NO BOTTLE WATER IN MACHINES AT ANY FLOOR FOR 3 DAYS. THEY HAD BOTTLES BEHIND FRONT DESK BUT DID NOT WANT TO SELL. I HAD PROBLEM WITH INTERNET, GUY SAID I CAN'T LEAVE FRONT DESK. NO SHUTTLE SERVICE AT ALL. I DIDN'T WANT TO WALK IN DARK LOOKING FOR WATER.
5.8
Humberto
Okay
family with older children
03-27-2016
Pros: Friendly staff
Cons: Poor ventilation in restrooms and water kept coming out when showering went thru too many towels
10.0
Michelle
Exceptional
Traveling as Couple
03-24-2016
Pros: They upgraded us to a bigger room with a jacuzzi tub in it for free and it was very clean
Cons: Nope very nice place
7.5
Paul
Good
mature couple
03-08-2016
Pros: no comment
Cons: no comment
10.0
Ralph
Exceptional
review category group of friends
02-01-2016
Pros: Online booking
Cons: Directions to the ice machine were not displayed on each floor.
10.0
Tasha
Exceptional
Solo Traveler
01-15-2016
Pros:
Cons: Everything
7.5
Marilyn
Good
mature couple
01-06-2016
Pros: The weekend rate is good.
Cons:
8.3
Anonymous
Very Good
young couple
01-04-2016
Pros: The hotel is reasonable price and good location.
Cons: The room is cold when enter and takes long time to warm up.
10.0
Steve
Exceptional
Solo Traveler
11-17-2015
Pros: One of the few hotels in the area with free parking. Staff were great. The coffeemaker in the room did not work but, at 6 PM on a Saturday, someone was at my room door to check and replace it before I even got back from reporting it at reception.
Cons: No
8.3
Wai
Very Good
mature couple
11-11-2015
Pros: The management was very receptive to our request. The whole building was warm n provided comfort when the temperature dropped. The lobby is spacious n the coffee/tea available really spells hospitality par excellence.
Cons: Nil
7.1
Emiliano
Good
solo traveller
10-09-2015
Pros: big and nice room
Cons:
10.0
Verified Hotel Guest
Exceptional
Business Traveler
10-06-2015
Pros: Easily a 3 star hotel. It's either a brand new hotel or fully remodeled. Very clean and comfortable able room and bed. Awesome free breakfast. I can highly recommend.
Cons:
9.2
Herman
Wonderful
mature couple
09-30-2015
Pros: handy location, near airport and 1/2 hour drive to downtown San Francisco
Cons:
6.3
Lannister
Pleasant
solo traveller
09-23-2015
Pros: Bed was good, the room was clean enough
Cons: The wifi was almost non-existing, the room price is actually too high for the things you get back.
8.0
Verified Hotel Guest
Very Good
Business Traveler
08-15-2015
Pros: good location, nearby there is one chinese resrautant called blue sky cafe
Cons: price is too high,
10.0
Anonymous
Exceptional
solo traveller
05-12-2015
Pros: rooms
Cons: general location
10.0
Anonymous
Exceptional
family with young children
04-21-2015
Pros: Clean, great customer service, great breakfast, excellent value
Cons:
8.8
Penina
Excellent
solo traveller
03-09-2015
Pros: location
clean
Cons: wifi was constantly switching off
big problems with reservation-problems with communication between booking.com and hotel
7.1
Armarac
Good
solo traveller
02-23-2015
Pros: location
Cons: poor wifi. had to use my hotspot all the time
5.4
Victor
Fair
solo traveller
01-03-2015
Pros:
Cons: Breakfast was not good!
10.0
Anonymous
Exceptional
solo traveller
12-30-2014
Pros: but the queen sized beds are BIG queen sized beds
Cons: pillows were too BIG
10.0
Anonymous
Exceptional
solo traveller
12-12-2014
Pros: Room size, comfort, cleanliness
Cons: a bit pricey
10.0
Shweta
Exceptional
young couple
11-18-2014
Pros: very clean and modern, spacious, comfortable and well organized rooms, amazing continental breakfast
Cons: Nothing to dislike.
9.2
Vladimir
Wonderful
solo traveller
10-27-2014
Pros:
Cons: Wifi is very poor, despite the positive reviews. If you need to have a voice call over the internet, just forget about it. Had to switch to a 4G connection.
10.0
Robin
Exceptional
family with young children
10-21-2014
Pros: Big Bed, easy check out, quiet room, good TV choices, nice shower, friendly staff.
Cons: Pillows were too soft, woke up with a neck cramp. Accidentally switched AC to heat and burning smell circulated throughout the room. Opened a window and aired it out.
8.8
Lee
Excellent
mature couple
10-13-2014
Pros: Large well equipped room. Friendly and helpful staff. Free WiFi
A range of eatery's nearby. Easy to find. US style breakfast was OK
Cons: Some road noise
7.5
Michael
Good
solo traveller
09-30-2014
Pros: Close to shops and the Caltrain. Clean and quite rooms
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