Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Conveniently located in a business park just off the freeway exit, this popular property offers many rooms with panoramic views of the bay.
Smoke free premises. 210 units. 8 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, room service, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 375 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff is amazing. I cannot believe I got everything I needed before I asked for it. Excellent customer service. Beautiful and calm location.
Cons: Not sure there is anything I didnt like
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything! Food and service was great!Thank you
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room was very clean. The bed was very comfortable. Bedsheets and pillow cases smell clean and fresh. Love the amenities in the room. Coffee maker and small fridge. The AC was ice cold.Staff were excellent
Cons: the swimming pool was only 3 feet deep. It felt like an extra large kiddie pool.
8.0
Anonymous
Very Good
08-11-2017
Pros: I had booked an Executive room and I was extremely satisfied with the size of it. Also the view from the Marina was good. Travelling to downtown SF is fairly easily, just need to take the shuttle to the airport and then from there the BART.
Cons: Sometimes I could hear the TV of the room next to me, don't know whether the guy was keeping the volume of the TV really high or it was the room itself which had some issues with the soundproofing.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The fact that it was away from the city and right next to the water.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean large rooms
Cons: Better pillows and continental breakfast would be nice
10.0
Anonymous
Exceptional
08-11-2017
Pros: - the cleanliness, hospitality, comfort of the bed and overall experience. So convenient and plenty of parking.
Cons: No.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Super comfortable beds, very spacious room. extremely clean. Staff was very helpful when needed.
Cons: that i could not stay longer! everything was great!
8.0
Anonymous
Very Good
08-11-2017
Pros: Loved the comfortable beds , the indoor pool, and the breakfast buffet
Cons: No complaints
10.0
Anonymous
Exceptional
08-11-2017
Pros: Room was spacious and clean. The beds were comfortable.
Cons: It was hard to find parking at night.
8.0
Anonymous
Very Good
08-11-2017
Pros: The cleanliness of the room and free coffee. However, free coffee should be available at least until 11:00am.
Cons: Front desk associates are not as friendly, the person who checked me in wasn't informative of the hotel. He/she should be able to tell us what's around the hotel, as well as inside the hotel (eg. Pool, restaurant, bar, gym, and such).
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything
Cons: I liked everything
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and staff
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros:
Cons: Service
10.0
Anonymous
Exceptional
08-11-2017
Pros: Hotel was great! Loved being able to workout too!
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: Convenient to the airport.
Cons: Overpriced and there was a $--- Price mis-match between what I agreed to pay and what was charged by the hotel. I was very surprised when I saw the charge to my credit card. I immediately went to front desk and the Asst. Manager made it right.
8.0
Anonymous
Very Good
08-11-2017
Pros:
Cons: When the door is closed the wind from the hall makes a very loud whistle. You have to put a towel under the door to stop it. Other than that the room was great
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel is clean and new. The bed was very comfortable.
Cons: Maybe it was just that we were in an accessible room, but there was no counter space in the bathroom for toiletries.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and away from other hotel properties.
Cons: Parking space was insufficient for the Thanksgiving holiday stay. Also received a $30 parking ticket for parking in the red zone which an employee advised was ok to park since the hotel property is private. The hotel took care of the ticket.
7.0
Anonymous
Good
08-11-2017
Pros: very clean, good customer service
Cons: a bit far, located in a business area, no small shoping or services nearby,. limited parking
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very close to airport and freeway. My children loved the indoor pool also!
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: free parking, great staff, nice rooms, extremely comfortable beds, gym, proximity to SFO and the city. staff was quick to resolve room A/C problem. the cajun pasta and calamari we got for room service was real good too.
Cons: the road leading up to the hotel coming home from the city is dark and through marsh land and google maps got lost when searching by name. if you search by address it's fine. maybe there is an alternate route but google maps routes you this way.
10.0
Anonymous
Exceptional
08-11-2017
Pros: They very attentive to our needs, was not noisy, the food in the Bistro was very good.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Location to airport & to San Francisco
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was friendly
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: It's location
Cons: Yes mostly the front desk employee. Not too willing and accommodating. This really surprised me since I always have a wonderful experience in any Hilton I've been to. Parking was also an issue and not enough spaces at least when I was there. Thank you
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location, restaurant food and free parking
Cons:
9.6
Anonymous
Exceptional
01-27-2016
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
01-16-2016
Good
Pros:
Cons:
7.5
Anonymous
Good
01-12-2016
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
12-16-2015
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
12-05-2015
Good
Pros:
Cons:
7.1
Anonymous
Good
12-03-2015
Good
Pros:
Cons:
7.1
Anonymous
Good
11-29-2015
Good
Pros:
Cons:
8.3
Anonymous
Very Good
11-29-2015
Good
Pros:
Cons:
7.9
Anonymous
Good
11-15-2015
Good
Pros:
Cons:
7.9
Anonymous
Good
11-08-2015
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
10-20-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
10-13-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
10-09-2015
Hidden gem
Pros:
Cons:
7.5
Anonymous
Good
09-26-2015
Good
Pros:
Cons:
8.8
Anonymous
Excellent
09-18-2015
Fabulous
Pros:
Cons:
7.5
Anonymous
Good
09-02-2015
Good
Pros:
Cons:
7.9
Anonymous
Good
09-01-2015
Good
Pros:
Cons:
7.9
Anonymous
Good
08-16-2015
Good
Pros:
Cons:
7.5
Anonymous
Good
06-06-2017
Rather good hotel, a little...
Pros: The hotel is situated at a good location if you're travelling on SFA International Airpot, especially because they offer a free frequent shuttle service. Friendly staff, and good looking rooms though they were overpriced.
Cons: Some minor details which almost every hotel gets wrong, the toilet paper holder is placed in such a position that it is hardly possible to get the paper, unless you dislocate your shoulder.
A major point of dissatisfaction was the extremely loud group that decided to take the bar hostage with their personal conversations. It became impossible to have a normal conversation with my spouse. At one point the group split in half and part of them took over the lobby entrance with guitar play with about eight people singing of tune. The setting looked more like a youth hostel.
This is something that should have been addressed in a professional way by hotel staff. The group was in house for a meeting they even had a function room, which I guess would have been perfect for their little get together. However even after expressing our discomfort with their volume to the hotel staff, nothing was done.
One a final note, this feedback has been relayed the next day to the hotel's assistant general manager, who assured us they would make sure something like this would not happen again in the future.
9.6
Anonymous
Exceptional
05-14-2017
Exceptional
Pros: Free cookies, hot tub, pool
Cons: Free breakfast
10.0
Anonymous
Exceptional
03-17-2017
Great for airport stopover.
Pros: Ideal for airport stop over. Hotels have a shuttle service which is free and every half hour or so.
We used a taxi to get to the hotel, circa $25, and the shuttle (which travels at set times) to return to the airport.
Staff very pleasant and helpful.
Cons: Didn't come across anything we didn't like.
Not sure how long the journey into SF would be if you intended using it as a base, you mighy have to go back to SFO airport on the free shuttle and use the public transport from there.
5.4
Anonymous
Fair
01-23-2017
Spiders and Unhelpful Staff
Pros: Loved the location
Cons: Never coming to this hotel again. Spider on bed, staff who do not help even though they see you in need with help with your luggage. This is a solo place (in and out). Do not go with family and friends. Will make sure to tell all my friends not to visit this property
7.5
Anonymous
Good
01-11-2017
Good, comfortable for late night...
Pros: Close to airport, reliable transportation, yummy and warm choc chip cookies
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