Top 20% of hotels within each Diamond Rating level, based on overall inspection scores.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This all suites hotel offers a welcoming and open lobby with a grand spiral staircase and a contemporary glass beaded fireplace. Higher floor rooms have beautiful downtown or courtyard views.
Smoke free premises. 170 units. 5 stories, interior corridors. Accessibility (Call).
Cons: The air conditioning unit in our room made a loud, rumbling, rattling noise all night long.
9.6
Cathryn
Exceptional
family with young children
05-16-2017
Pros: Perfect for my Mother's Day weekend with my daughter! Clean, quiet, friendly staff! We were even able to check in 2 hours early which I appreciated tremendously due to 8+ hour road trip.
Cons: No negative comments.
5.4
Anonymous
Fair
family with young children
05-07-2017
Pros: The hotel is modern. Nice Bathroom.
Cons: When I stepped in the carpets felt a bit wet. The room that I was in was missing condiments. I went out all day and came back to the room, no one cleaned the room and I did not have the do not disturb sign on the door. Still no one came and cleaned. I had to call for fresh towels since the room wasn't cleaned. Breakfast wasn't good either. Not enough meat or fresh fruits. Orange juice tasted rotten. Over all I don't plan to stay in this hotel in the future.
10.0
Anthony
Exceptional
young couple
05-01-2017
Pros: Everything, very clean and spacious room, lovely staff and get gym plus pool etc
Cons: Breakfast was ok, eggs every morning and they didn't serve decent coffee but overall just good
6.7
Claire
Pleasant
family with young children
04-11-2017
Pros: Clean and peaceful with nice pool
Cons: No pancakes no waffles not much choice
Plastic cutlery ???
8.3
Noura
Very Good
solo traveller
02-25-2017
Pros: I like the cleaning and staff was nice
Cons: I don't like when they charge me more than what should they charge and keep charging and using my card whith out telling me any thing
10.0
Eric
Exceptional
family with young children
12-30-2016
Pros: Nice clean rooms, excellent service
Cons: A little more food available at breakfast. Was pretty chaotic with the amount of people there.
8.8
Anonymous
Excellent
young couple
12-30-2016
Pros: Lovely mountain view from bedroom.
Comfortable beds.
Cons: Breakfast seating is difficult at busy times, not relaxing. Also, should be open until 9.30 to ease the situation, week days
9.6
Harold
Exceptional
family with young children
12-20-2016
Pros: The breakfast was yummy!
Cons: Parking situation sucked
9.6
Erik
Exceptional
young couple
11-21-2016
Pros: Rooms are modern and spacious,the pool area is great. Very easy parking. Super friendly and accommodating staff.
Cons: Palm tree was blocking any kind of view from the room. Expensive parking.
10.0
Linda
Exceptional
family with young children
11-02-2016
Pros: The entire staff was incredibly friendly and helpful! The rooms were very nice and the bed comfortable. I would happily recommend this hotel to anyone visiting the Burbank area !
Cons:
8.8
Ronald
Excellent
solo traveller
09-27-2016
Pros: Ease of parking car & closeness to 5
Cons: Very slow elevators
9.5
Laurence
Exceptional
solo traveller
09-25-2016
Pros: Wonderfully well designed rooms.
Cons:
7.1
Kaushik
Good
young couple
09-22-2016
Pros: Large chess board along with the TT table
Cons: Parking @$15 / day is too high
10.0
Launa
Exceptional
solo traveller
09-20-2016
Pros: The staff was friendly and helpful. They inadvertently charged me an extra night for parking. When I brought it to their attention, they took care of it immediately. This hotel should be a four/five star hotel!
Cons:
5.4
Emily
Fair
solo traveller
09-19-2016
Pros:
Cons: The bed was super uncomfortable. I was also placed in a handicap accessible room and I am not handicapped.
8.3
Joseph
Very Good
solo traveller
09-16-2016
Pros: It was clean and staff were friendly.
Cons: Position of the tv was such it was hard to watch while lying in bed.
6.7
Anonymous
Pleasant
family with older children
09-15-2016
Pros: Staff is very good.
Room is very spacious.
Room is very quiet.
Cons: Housekeeping needs to improve.
Free breakfast can improve, they dont need so many items but quality is important.
Bar noise is too loud for registration, cant hear the front desk staff speak.
10.0
Nancy
Exceptional
family with young children
09-06-2016
Pros: Everything was beautiful everyone was friendly. Clean and amazing
Cons: Breakfast needed a meat
9.6
Rey
Exceptional
solo traveller
09-05-2016
Pros: I really enjoyed the outside fire pit.
Cons: Parking
8.3
Hope
Very Good
young couple
09-05-2016
Pros: Beautiful hotel, lovely furnishings, room set up great for business and comfort, wonderful pool and hot tub, great outdoor spaces with lots of seats, large chess set, and fire pit.
Cons: Parking is $15 and the bottom floor of the parking garage is a little sketchy. Wi-Fi was completely useless and couldn't get much signal in general in our hotel room.
8.8
Tom
Excellent
young couple
08-26-2016
Pros: Very impressed with how well informed the staff were at the hotel. It was an extremely clean and tidy hotel. The breakfast was varied over the few days we stayed.
Cons: Tables at breakfast- not enough!
7.9
Diana
Good
review category group of friends
08-24-2016
Pros: Liked walking out the door, down the street, to the shopping mall and all the shops along the way. Good breakfast!
Cons: My room was still not ready at 5pm but was told 3pm.
9.6
Ahmad
Exceptional
family with older children
08-15-2016
Pros: Cleanliness, front desk staff, location
Cons: Paying for parking!
8.3
Anonymous
Very Good
mature couple
08-10-2016
Pros: It was clean and modern
Cons: WiFi was spotty for part of.time.
6.7
Marco
Pleasant
solo traveller
08-08-2016
Pros: Clean comfortable room, spinach and vegan milk for breakfast, so good for vegans, some oatmeal as well, fresh strawberries and pineapple.
Cons: Only two elevators, You can open the window only about 10cm, loud ac, plastic /paper plates, powdered scrumbled eggs, beer at hotel bar is served in plastic..
9.2
Susan
Wonderful
mature couple
07-22-2016
Pros: The staff was friendly and helpful.
Cons: I cannot complain!
10.0
Natalia
Exceptional
young couple
07-14-2016
Pros: Everything and everyone were amazing. Always feel at home when I stay here. Thank you.
Cons: The bar could stay open later. Haha
10.0
Trina
Exceptional
young couple
06-07-2016
Pros: Loved the spacious rooms, great restrooms, and wonderful bed
Cons: More options for breakfast
9.6
Diane
Exceptional
family with young children
05-26-2016
Pros: The staff was friendly and extremely helpful. Breakfast was good,
Cons:
9.2
Jms
Wonderful
mature couple
05-24-2016
Pros: Very nice room layout and the decor was beautiful. The staff were friendly and very helpful.
Cons: The curving stairs from the lobby to the second floor were beautiful but not very practical and I felt that I had to be careful not to trip on the way down.
The shower stall floor would get slippery after using the body wash and hair conditioner supplied.
9.6
Kenzie
Exceptional
solo traveller
05-17-2016
Pros: Breakfast is amazing!! Atmosphere is pretty chill.
Cons: I wish it was a little closer to downtown Burbank, but it's a sacrifice you're willing to take, because this hotel is beyond amazing.
Pros: No, the eggs were not fluffy, however it is hard
when preparing a large pan.
The eggs were cold!
The pool was closed for an entire day which
was the day we had free, of course!
Cons: The A/C sounded like an airplane directly
above your roof the first night.
No fresh towels
9.6
Nm63
Exceptional
family with older children
03-20-2016
Pros: Big comfortable room. Nice breakfast and friendly and helpful staff
Cons: Nothing that comes to mind...
8.3
Taylor
Very Good
review category group of friends
03-13-2016
Pros: Front desk workers were helpful, room was nice and clean. Pool area was neat!
Cons: Lack of housekeepers, we had to wait to check in when check in was at 3. Air conditioner didn't stay on all night, causing the room to get really hot.
10.0
Garrett
Exceptional
young couple
03-13-2016
Pros: The staff were very friendly and helpful. The room was as nice as we expected it to be.
Cons:
10.0
Marie
Exceptional
family with young children
03-07-2016
Pros: Bed was comfortable, food is great, amenities are superb and its a very clean hotel. I hope they keep it up.
Cons: I hope some rooms have bathtubs or at least a shower with a detachable hand held shower head. It'll be easier for family with kids in tow.
10.0
Jane
Exceptional
mature couple
03-02-2016
Pros: New, impressively modern and very attentive staff! I know where we are staying our next trip to Burbank.
Cons:
9.6
Richard
Exceptional
mature couple
02-28-2016
Pros: The bed was really comfortable
Cons: Room was facing the street and their was a lot of street noise.
9.6
Ma
Exceptional
young couple
02-18-2016
Pros: The area is in a good location (downtown Burbank) convenient to everything, the hotel is well kept and manage, the room has enough space and clean , bed was super comfy and most of all Its quiet.
Cons: I reserve a room with mountain view but the windows are barely enough to get some sunlight without any view at all
10.0
Chris
Exceptional
family with older children
02-13-2016
Pros: The bed was very comfortable, the location was awesome, the staff was very friendly and the room was immaculate.
Cons: Parking
10.0
Marsha
Exceptional
review category group of friends
02-05-2016
Pros: Your hotel staff were very friendly, it made the stay very pleasant :-)
Pros: This hotel is AMAZING!! From the moment you walk in the door, you feel like you've entered an experience. The overall decor is beautiful, the rooms are nice and comfy (love the shower) and the staff is very courteous and very responsive. I love the sleek, boutique-like feel!
Cons: I was slightly disappointed to come back to my room and one of the beds were not made. There was a note saying that they did not make the bed because a few personal items were on there. That's understandable but we should be made aware of that either upon check-in or a permanent note similar to the use of towels. The great news is that the staff responded immediately when I called to have someone come with fresh linens for the bed.
8.8
Houndstooth
Excellent
solo traveller
11-10-2015
Pros: The location of this hotel is very convenient to downtown Burbank, and the 5 freeway. The facilities were trendy and clean. Bed was comfortable.
Cons: There is a sliding glass window on the desk in the room I stayed in, and the panes of glass in that window would occasionally rattle against each other, making me think that someone was at the door. Otherwise - great place.
5.8
Dwudwu
Okay
family with older children
11-09-2015
Pros: Room was clean.
Cons: The car park fee is too high. The parking staff showed very unhappy when you car waiting on the front door.
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