Top 20% of hotels within each Diamond Rating level, based on overall inspection scores.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This all suites hotel offers a welcoming and open lobby with a grand spiral staircase and a contemporary glass beaded fireplace. Higher floor rooms have beautiful downtown or courtyard views.
Smoke free premises. 170 units. 5 stories, interior corridors. Accessibility (Call).
Pros: Staff were friendly and the amenities the hotel offers are great plus the location was close to universal studios.
Cons: I believe if we are going to pay for parking everyday i would like to see someone walk around and take care of the car but i never saw noone walking around checking the parking lot.
6.7
Anonymous
Pleasant
09-24-2015
Pleasant
Pros:
Cons: Bed was too soft for me. I had pain on my back due to its softness and didn't sleep well...
8.3
Anonymous
Very Good
09-08-2015
Beautiful new property ... skip...
Pros: I loved the decor. The front desk staff was great. The value felt very high for the money.
Cons: The food (breakfast) was terrible. I don't usually complain about such things ... but, seriously, terrible.
10.0
Anonymous
Exceptional
07-13-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
01-01-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
08-01-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
09-12-2015
Exceptional
Pros:
Cons:
2.9
Anonymous
Poor
09-09-2015
unpleasant, racist and poor service
Pros:
Cons:
5.8
Anonymous
Okay
06-27-2017
Close to Universalstudios. Getting overcharged...
Pros: Close to Universal Studios.
Cons: Getting charged $340.00 for "incidentals etc" & having to wait 7days to get my money back!
9.6
Anonymous
Exceptional
06-11-2017
Couldn't ask for more
Pros: The room was very efficiently designed. Though a little small it had everything I needed and the items were of good quality. It was very clean and smelled good. All in all a very comfortable and pleasant place to stay and I slept well. The staff were very friendly, polite, efficient, and helpful. The hotel is within walking distance of a number of restaurants and the area felt safe. I'll stay here again the next time I'm in town.
Cons: I paid a little extra for a mountain view but the true view was of the hotel across the way. The mountains were visible when viewed through the window at an angle. But I was so happy with the room that I didn't stress too much. However, next time I will save the $50 and book the room without regard to the view.
9.2
Anonymous
Wonderful
06-09-2017
Superb
Pros: Friendly staff
Cons: Bathroom floor was dirty
10.0
Anonymous
Exceptional
05-24-2017
Exceptional
Pros: Everyone is kind
Cons:
9.2
Anonymous
Wonderful
05-17-2017
Clean, Spacious, Near Airport
Pros:
Cons: The air conditioning unit in our room made a loud, rumbling, rattling noise all night long.
9.6
Anonymous
Exceptional
05-16-2017
Beautiful Hotel - Perfect location
Pros: Perfect for my Mother's Day weekend with my daughter! Clean, quiet, friendly staff! We were even able to check in 2 hours early which I appreciated tremendously due to 8+ hour road trip.
Cons: No negative comments.
10.0
Anonymous
Exceptional
05-01-2017
Clean and chilled out stay
Pros: Everything, very clean and spacious room, lovely staff and get gym plus pool etc
Cons: Breakfast was ok, eggs every morning and they didn't serve decent coffee but overall just good
6.7
Anonymous
Pleasant
04-11-2017
Nice for stop off
Pros: Clean and peaceful with nice pool
Cons: No pancakes no waffles not much choice
Plastic cutlery ???
8.3
Anonymous
Very Good
02-25-2017
Very good
Pros: I like the cleaning and staff was nice
Cons: I don't like when they charge me more than what should they charge and keep charging and using my card whith out telling me any thing
10.0
Anonymous
Exceptional
12-30-2016
Exceptional
Pros: Nice clean rooms, excellent service
Cons: A little more food available at breakfast. Was pretty chaotic with the amount of people there.
9.6
Anonymous
Exceptional
12-20-2016
Enjoyable downtown experience
Pros: The breakfast was yummy!
Cons: Parking situation sucked
9.6
Anonymous
Exceptional
11-21-2016
Exceptional
Pros: Rooms are modern and spacious,the pool area is great. Very easy parking. Super friendly and accommodating staff.
Cons: Palm tree was blocking any kind of view from the room. Expensive parking.
10.0
Anonymous
Exceptional
11-02-2016
Great hotel!
Pros: The entire staff was incredibly friendly and helpful! The rooms were very nice and the bed comfortable. I would happily recommend this hotel to anyone visiting the Burbank area !
Cons:
8.8
Anonymous
Excellent
09-27-2016
A nice place to sleep,...
Pros: Ease of parking car & closeness to 5
Cons: Very slow elevators
9.5
Anonymous
Exceptional
09-25-2016
Beautifully designed rooms for any...
Pros: Wonderfully well designed rooms.
Cons:
7.1
Anonymous
Good
09-22-2016
Good stay
Pros: Large chess board along with the TT table
Cons: Parking @$15 / day is too high
10.0
Anonymous
Exceptional
09-20-2016
Friendly, Clean and Great Location!
Pros: The staff was friendly and helpful. They inadvertently charged me an extra night for parking. When I brought it to their attention, they took care of it immediately. This hotel should be a four/five star hotel!
Cons:
5.4
Anonymous
Fair
09-19-2016
Passable
Pros:
Cons: The bed was super uncomfortable. I was also placed in a handicap accessible room and I am not handicapped.
8.3
Anonymous
Very Good
09-16-2016
A nice place to stay...
Pros: It was clean and staff were friendly.
Cons: Position of the tv was such it was hard to watch while lying in bed.
10.0
Anonymous
Exceptional
09-06-2016
Amazing place
Pros: Everything was beautiful everyone was friendly. Clean and amazing
Cons: Breakfast needed a meat
9.6
Anonymous
Exceptional
09-05-2016
Overall a very nice place...
Pros: I really enjoyed the outside fire pit.
Cons: Parking
8.3
Anonymous
Very Good
09-05-2016
Modern, clean hotel
Pros: Beautiful hotel, lovely furnishings, room set up great for business and comfort, wonderful pool and hot tub, great outdoor spaces with lots of seats, large chess set, and fire pit.
Cons: Parking is $15 and the bottom floor of the parking garage is a little sketchy. Wi-Fi was completely useless and couldn't get much signal in general in our hotel room.
8.8
Anonymous
Excellent
08-26-2016
Good location and lovely hotel
Pros: Very impressed with how well informed the staff were at the hotel. It was an extremely clean and tidy hotel. The breakfast was varied over the few days we stayed.
Cons: Tables at breakfast- not enough!
7.9
Anonymous
Good
08-24-2016
Good
Pros: Liked walking out the door, down the street, to the shopping mall and all the shops along the way. Good breakfast!
Cons: My room was still not ready at 5pm but was told 3pm.
9.6
Anonymous
Exceptional
08-15-2016
Good experience
Pros: Cleanliness, front desk staff, location
Cons: Paying for parking!
6.7
Anonymous
Pleasant
08-08-2016
Pleasant
Pros: Clean comfortable room, spinach and vegan milk for breakfast, so good for vegans, some oatmeal as well, fresh strawberries and pineapple.
Cons: Only two elevators, You can open the window only about 10cm, loud ac, plastic /paper plates, powdered scrumbled eggs, beer at hotel bar is served in plastic..
9.2
Anonymous
Wonderful
07-22-2016
Superb
Pros: The staff was friendly and helpful.
Cons: I cannot complain!
10.0
Anonymous
Exceptional
07-14-2016
I was very relaxed. Thanks!!!
Pros: Everything and everyone were amazing. Always feel at home when I stay here. Thank you.
Cons: The bar could stay open later. Haha
10.0
Anonymous
Exceptional
06-07-2016
Great stay
Pros: Loved the spacious rooms, great restrooms, and wonderful bed
Cons: More options for breakfast
9.6
Anonymous
Exceptional
05-26-2016
Exceptional
Pros: The staff was friendly and extremely helpful. Breakfast was good,
Cons:
9.2
Anonymous
Wonderful
05-24-2016
Beautiful new hotel in downtown...
Pros: Very nice room layout and the decor was beautiful. The staff were friendly and very helpful.
Cons: The curving stairs from the lobby to the second floor were beautiful but not very practical and I felt that I had to be careful not to trip on the way down.
The shower stall floor would get slippery after using the body wash and hair conditioner supplied.
9.6
Anonymous
Exceptional
05-17-2016
LOVE IT HERE
Pros: Breakfast is amazing!! Atmosphere is pretty chill.
Cons: I wish it was a little closer to downtown Burbank, but it's a sacrifice you're willing to take, because this hotel is beyond amazing.
Pros: No, the eggs were not fluffy, however it is hard
when preparing a large pan.
The eggs were cold!
The pool was closed for an entire day which
was the day we had free, of course!
Cons: The A/C sounded like an airplane directly
above your roof the first night.
No fresh towels
9.6
Anonymous
Exceptional
03-20-2016
Nice comfortable rooms in convenient...
Pros: Big comfortable room. Nice breakfast and friendly and helpful staff
Cons: Nothing that comes to mind...
8.3
Anonymous
Very Good
03-13-2016
Overall, a nice experience.
Pros: Front desk workers were helpful, room was nice and clean. Pool area was neat!
Cons: Lack of housekeepers, we had to wait to check in when check in was at 3. Air conditioner didn't stay on all night, causing the room to get really hot.
10.0
Anonymous
Exceptional
03-13-2016
Exceptional
Pros: The staff were very friendly and helpful. The room was as nice as we expected it to be.
Cons:
10.0
Anonymous
Exceptional
03-07-2016
It was great staying at...
Pros: Bed was comfortable, food is great, amenities are superb and its a very clean hotel. I hope they keep it up.
Cons: I hope some rooms have bathtubs or at least a shower with a detachable hand held shower head. It'll be easier for family with kids in tow.
10.0
Anonymous
Exceptional
03-02-2016
A great choice for a...
Pros: New, impressively modern and very attentive staff! I know where we are staying our next trip to Burbank.
Cons:
9.6
Anonymous
Exceptional
02-28-2016
Good location easy walk to...
Pros: The bed was really comfortable
Cons: Room was facing the street and their was a lot of street noise.
9.6
Anonymous
Exceptional
02-18-2016
Comfort and convenience
Pros: The area is in a good location (downtown Burbank) convenient to everything, the hotel is well kept and manage, the room has enough space and clean , bed was super comfy and most of all Its quiet.
Cons: I reserve a room with mountain view but the windows are barely enough to get some sunlight without any view at all
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