Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This all suites hotel offers a welcoming and open lobby with a grand spiral staircase and a contemporary glass beaded fireplace. Higher floor rooms have beautiful downtown or courtyard views.
Smoke free premises. 170 units. 5 stories, interior corridors. Accessibility (Call).
Pros: Very clean and comfortableGood breakfast items15 minutes to Universal StudiosVery close to Palm Ave with lots of dining optionsGreat work out facility and pool/hot tubJust across the street from IKEA (food court)Free and safe street parking (with street cleaning on Mondays only)
Cons: No separate toilet from shower area
8.8
Michael
Excellent
young couple
04-10-2018
Good hotel, clean and comfortable.
Pros: Comfortable and clean, good breakfast. Good hotel when visiting the Burbank area and the staff were very helpful. Great restaurants and bars within a short walk.
Cons:
10.0
Enid
Exceptional
young couple
04-09-2018
Eill stay here again if...
Pros:
Cons: BREAKfast was mediocre but edible
10.0
Mary
Exceptional
family with young children
03-20-2018
My stay was phenomenal!
Pros: Staff was friendly, prompt, accommodating, thorough, professional. Hotel was clean, my room was beautiful and, neat, clean and comfortable.
Cons: No parking Saturday night, but the awesome staff took care of me and removed the charge.
9.6
Anonymous
Exceptional
young couple
03-05-2018
Exceptional
Pros:
Cons:
7.5
Reed
Good
young couple
02-19-2018
Good
Pros: Room clean and comfortable.
Cons: Need sound proof windows. More in room regular coffee. Only 1 of each. Fire pit outside needs 10 pm shut down so guests can sleep and not be awake while people party until after midnight, or sound proof windows!
8.8
Deborah
Excellent
young couple
02-19-2018
Fabulous
Pros:
Cons:
9.6
Nor
Exceptional
family with young children
02-07-2018
Overall it is a great...
Pros:
Cons:
6.3
Anonymous
Pleasant
family with young children
02-01-2018
Pleasant
Pros:
Cons: How loud the upstairs guests were. It sounded like bowling balls being dropped.
9.6
Louise
Exceptional
family with young children
01-26-2018
Exceptional
Pros: Breakfast was fantastic! Loved sitting by the two fire areas. So cozy!
Cons: Free parking would be nice.
5.0
Anonymous
Fair
mature couple
01-22-2018
Passable
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
01-18-2018
Exceptional
Pros:
Cons:
7.5
Jochen
Good
young couple
01-10-2018
Attrocious breakfast situation ruins otherwise...
Pros: Very nice outdoor area on 2nd floor with pool, spa, and fire place. Rooms were very nice.
Cons: Breakfast only until 09:30? On a weekend?
By far not enough tables and chairs to handle the run. Half the people had to take their food up to their rooms. Cheap paper plates and cups. The breakfast experience simply kills what the rooms and ambience promises.
No restaurant, but bar offers some food. Again a complete mismatch of cheap paper plates and nice ambience.
9.2
Aton
Wonderful
review category group of friends
01-08-2018
Superb
Pros:
Cons:
8.3
Anonymous
Very Good
solo traveller
01-07-2018
Very good
Pros:
Cons: Elevator very slow
Parking fees too high
10.0
Edward
Exceptional
young couple
12-31-2017
Exceeded our expectations and will...
Pros: We will be back!! Loved the hotel and surrounding amenities. Room was clean and bed with most comfortable and pillows were wonderful...a key thing for us!
Cons:
9.6
Roxanna
Exceptional
family with young children
12-28-2017
Exceptional
Pros:
Cons:
6.3
Anonymous
Pleasant
solo traveller
12-27-2017
Pleasant
Pros: Beautiful lobby. Spacious room, modern decor. Clean work out room. Nice outdoor area on rooftop. Staff is friendly. On-street parking was easy to find.
Cons: Walls are thin! I was kept awake by people stomping around on the floor above me. Staff took an hour to bring me an extra blanket..they brought just one when I asked for two. Front desk phone rings and nobody answers about a third of the time. Fold out sofa bed was literally just wire springs with thin cloth cover. Not enough seats in dining area. Coffee was just so-so.
10.0
Ani_85
Exceptional
solo traveller
12-23-2017
Peaceful and necessary.
Pros: The serenity....no noise whatsoever
Cons: N/A
10.0
Anonymous
Exceptional
young couple
12-15-2017
Great stay
Pros: Hotel was very nice and clean. Front desk staff was very friendly as well. The breakfast buffet was very well kept and food was very good.
Cons:
9.6
Lori
Exceptional
review category group of friends
12-06-2017
Exceptional
Pros:
Cons:
8.3
Zihan
Very Good
solo traveller
12-04-2017
Very good
Pros: Fast Wifi foR free room clean.
Cons: The bed looks Not change
10.0
Anonymous
Exceptional
mature couple
12-03-2017
Exceptional
Pros:
Cons:
10.0
Mike
Exceptional
young couple
12-01-2017
Good location, very clean accommodations...
Pros: We were surprised to find such a clean hotel and as a bonus, "soft-water!" Most hotels don't have it.
Cons: The fact that the parking structure was accessible to anyone walking by. No security! We reported a suspicious person standing at the exit of the parking structure and the front desk said she had already called the police.
10.0
Mark
Exceptional
young couple
11-16-2017
Exceptional
Pros: Room was nice and big.
Cons: They didn't have shower gel which I prefer over bar soap and the included breakfast was terrible, and the TV was in an awkward place, but otherwise the place was fine.
10.0
Anonymous
Exceptional
mature couple
11-13-2017
Exceptional
Pros:
Cons:
9.6
Robert
Exceptional
solo traveller
11-10-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
mature couple
11-08-2017
Good
Pros:
Cons:
10.0
Irven
Exceptional
young couple
11-07-2017
Great Staff, Clean, modern facilities,...
Pros:
Cons:
8.8
Howard
Excellent
young couple
11-07-2017
Fabulous
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
11-06-2017
Exceptional
Pros:
Cons:
9.2
Janice
Wonderful
review category group of friends
10-23-2017
Superb
Pros:
Cons: I had to pay $16 for parking, after I chose on booking, to have parking included.
9.6
Anonymous
Exceptional
young couple
10-22-2017
Exceptional
Pros:
Cons:
10.0
Curtis
Exceptional
review category group of friends
09-28-2017
Exceptional
Pros:
Cons:
7.1
Shrikant
Good
solo traveller
09-06-2017
It was alright. Nothing extraordinary.
Pros:
Cons: I didn't like being surprised by parking fees.
10.0
Lizao
Exceptional
family with young children
08-26-2017
Exceptional
Pros: Springhill is always good.
Cons:
8.8
E
Excellent
young couple
08-23-2017
Great location in Burbank!
Pros:
Cons: The lower levels rooms have lots of street noise!
10.0
Colleen
Exceptional
family with young children
08-17-2017
Exceptional
Pros:
Cons:
10.0
Charyn
Exceptional
family with young children
08-15-2017
My daughter and I couldn't...
Pros: The facility was extremely clean at all times. The pool and fire pit area were very cool! All of the staff were pleasant and helpful.
Cons:
4.2
Nirav
Disappointing
family with young children
08-01-2017
It is not a value...
Pros: Rooms are little bigger if you ask for extra bed.
Cons: There is no grocery store nearby, you need to walk at least 10 minutes to reach one. No good restaurant close-by, walk around 10 to 15 minutes for good restaurant. Night time the road outside looks very dark and dull with no activity around but for long walks it is good
2.5
Lisette
Poor
young couple
07-29-2017
Evee again
Pros: Nothing
Cons: Everything
9.6
Céline
Exceptional
young couple
07-24-2017
Exceptional
Pros:
Cons:
8.8
Tami
Excellent
young couple
07-24-2017
Fabulous
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
07-13-2017
Exceptional
Pros:
Cons:
7.5
Paul
Good
family with young children
07-06-2017
Good
Pros:
Cons:
5.8
Jewelryman
Okay
family with young children
06-27-2017
Close to Universalstudios. Getting overcharged...
Pros: Close to Universal Studios.
Cons: Getting charged $340.00 for "incidentals etc" & having to wait 7days to get my money back!
9.6
Denise
Exceptional
solo traveller
06-15-2017
Exceptional
Pros:
Cons:
9.6
Andrea
Exceptional
solo traveller
06-11-2017
Couldn't ask for more
Pros: The room was very efficiently designed. Though a little small it had everything I needed and the items were of good quality. It was very clean and smelled good. All in all a very comfortable and pleasant place to stay and I slept well. The staff were very friendly, polite, efficient, and helpful. The hotel is within walking distance of a number of restaurants and the area felt safe. I'll stay here again the next time I'm in town.
Cons: I paid a little extra for a mountain view but the true view was of the hotel across the way. The mountains were visible when viewed through the window at an angle. But I was so happy with the room that I didn't stress too much. However, next time I will save the $50 and book the room without regard to the view.
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