Contemporary and stylish, the lobby has an open-style layout with cleverly partitioned areas that offer a variety of seating. There also is an outdoor courtyard.
Smoke free premises. 393 units. 8 stories, interior corridors. Accessibility (Call).
US 101 exit Broadway-Burlingame or Anza Blvd, just e. 835 Airport Blvd 94010.
AAA Benefit
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources.
valet laundry, airport transportation, room service, area transportation-Burlingame Trolley.
Terms
1-7 night minimum stay, cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 450 guests
Showing reviews 1 - 5 of 50
10.0
Kathy
Exceptional
review category group of friends
05-13-2017
Pros: The rooms were large, clean and comfortable. The hotel provided shuttle service to the airport which was very convienent and easy. Nice lounge and restaurant. Relaxing stay.
Cons:
7.5
Sharon
Good
young couple
05-08-2017
Pros: We arrived very late but still had a nice welcome with a warm cookie. Had a nice room on the Hilton honours floor. Bed was wonderful and comfy. late check out was free. Good overall experience.
Staff very polite and eager to help. Building a little tired but very clean and comfy. Great views of the airport. Nice park nearby. Local golf course offered nice food and a good place to relax before flight home.
Would have been nice if the hotel had an outdoor area to relax in.
Cons: Only complaint we had was the bar staff and service. After a very late arrival jut fancied a nightcap. Sat at the bar and waited whilst barman served several people only to then be told by him the bar was closed. After questioning why hadn't we been told when sat down and the fact they were still serving others, the barman agreed to let us have one drink!
6.3
Anonymous
Pleasant
young couple
05-08-2017
Pros: Sweet treat on the arrival. Girl at the check in desk was very friendly & helpful.
Cons: Place looks average. A bit run down , needs renovation. Rooms have no solid windows. You can hear the noise from the outside.
7.1
Michael
Good
young couple
04-29-2017
Pros: When we arrived we were told we were not in their system and that the hotel was full. I told the clerk I had booked the hotel with you quite a while ago, showed them your confirmation. He said the fact that we had booked with you, but did not show on their system was not uncommon for Booking.com. Eventually after I expressed displeasure and printed my family name he found us on the system. Not a good look Booking.com.
Cons: Communication between hotel and Booking.com.
10.0
Jessica
Exceptional
young couple
04-29-2017
Pros: The follow up was great, the cookies were a great touch!
Cons: Confusing towers
10.0
Jeannette
Exceptional
young couple
04-24-2017
Pros: Loved that it was close to SF but not in SF. And close to many beautiful beaches. Secure parking was also a plus for us.Stayed for two night. Bed was comfy. Staff was delightful. Restaurant food was great and so were the drinks. Highly recommend. Good price for the location and hospitality.
Cons: That we had to pay for parking. That I feel should be included with the hotel stay
8.3
Rudolf
Very Good
young couple
04-23-2017
Pros: In the future I will make the reservation through Double Tree myself.
I was denied and upgrade because I went through Booking.com.
Won't happen again.
RM
Cons:
5.4
Barbara
Fair
young couple
04-22-2017
Pros: They comp breakfast for the inconvenience.
Cons: Paid parking was $26.'for one night . It was not included in the total. Hot water was available after 9 pm
10.0
Jenice
Exceptional
solo traveller
04-20-2017
Pros: I loved the fresh warm cookie they gave me upon check in! I was so comfortable there, I enjoyed hearing the planes and their restaurant there serves amazing food!
Cons:
9.6
Anonymous
Exceptional
review category group of friends
04-20-2017
Pros:
Cons: Expensive breakfast
10.0
Kiesha
Exceptional
family with young children
04-17-2017
Pros: We celebrated my husbands birthday in a KING SUITE!!! We wanted to thank Director, Dackmar Byron and her housekeeping staff for making this a dream come true birthday for my husband. We will return, thank you so much!!
Cons:
8.3
Andrew
Very Good
review category group of friends
04-11-2017
Pros: Liked all. very nice.
Cons:
9.2
Vittorio
Wonderful
solo traveller
04-05-2017
Pros: Position on the waterfront
Comfort and size of the room
Staff
Cons:
10.0
Jemma
Exceptional
young couple
04-04-2017
Pros: Having stayed in a double tree before I knew what to expect but this place was the best. The staff were all very helpful and friendly, the room was amazing and everything was clean and tidy. And of course, you can't beat freshly made cookies on arrival
Cons:
10.0
Evelyn
Exceptional
young couple
03-29-2017
Pros: Did not eat there
Cons:
7.9
Cheng
Good
young couple
03-29-2017
Pros: Good service friendly staff.
Cons: Bathroom needs updating. Low water pressure.
8.8
Cali
Excellent
family with young children
03-27-2017
Pros: They really catered to my family. My grandbaby was the only child, seems like, and they really went out of their way to make us feel comfortable.
The 6th floor I was on was renovated and it was really nice, check in was amazing and of course the warm cookies....
Cons: Not a lot of choices to eat besides the one restaurant which was good but not many to chose from. Getting your car in and out parking stalls were an inconvenience bc they didn't really have in and out parking. Soda machine charged me two dollars on my debit card but did not release the drink, bummer.
10.0
Anonymous
Exceptional
review category group of friends
03-27-2017
Pros: they gave us free cookies upon our check in
Cons: none
10.0
Alix
Exceptional
young couple
03-13-2017
Pros: The bed was super comfortable and the staff was very friendly. The room was large and the bathroom was awesome! My boyfriend and I had a great stay. Will definitely be going back
Cons:
5.0
Paul
Fair
family with young children
03-10-2017
Pros: The bar staff and quality of coffee were good
Cons: Staff was not real helpful nor as friendly as you might expect. Property was under construction in certain areas. Power went out for over an hour at 8pm and back up generators didn't work - due to construction?? Then early morning fire alarm possibly due to construction??
8.8
Chun
Excellent
young couple
03-09-2017
Pros: It's a quiet place with a see view room. Good!
Cons: I don't feel comfortable with the policy to cancel a room. It issaid shat I will be fined 50$ when I canceled a room before 27th Feb. Idid cancel a room before 27th Feb on my phone APP(booking). But itdidn't work, and I was charged 366.28$. Is that possible I can getmy money back ?
5.4
Jeffery
Fair
solo traveller
03-02-2017
Pros: safe facility plenty of parking
Cons: location was terrible, road work made finding the facility very difficult at night........Asked about a price match, told me to go to booking.com. Did not want to offer me breakfast. No bottle water upon arrival. I contacted guess services, no one showed up, gave up........Would not stay here gain.
7.5
Rujian
Good
family with young children
02-14-2017
Pros: comfort and quiet
Cons:
10.0
Jules
Exceptional
young couple
02-14-2017
Pros: The location was perfect, the room was large and comfortable, and the staff was outstanding. Yana at the front desk, Argie and Jesus in the restaurant are all absolutely exceptional! We had a fabulous experience in every way.
Cons:
10.0
Jose
Exceptional
solo traveller
02-13-2017
Pros: Excellent
Cons:
8.3
Lourdes
Very Good
young couple
02-12-2017
Pros: The cookies were so yummy. The room was a large size and very comfy bed.
Cons: The buffett could have been better. The eggs were soggy, and the potatoes were a bit over cooked.
7.1
Janice
Good
solo traveller
02-09-2017
Pros: The shuttle was quick and efficient. I did like its availability. Also really liked the chocolate chip cookie upon arrival.
Cons: Fire alarm wakeup was disturbing and no explanation or direction given by any staff.
5.0
Jbb64
Fair
solo traveller
02-05-2017
Pros: Location, price given conference period
Cons: I forgot a Google Home speaker when I left, reported it the next day and it was supposedly never foun by the staff. Very strange and disappointing.
4.6
Anonymous
Disappointing
solo traveller
01-28-2017
Pros: I was only pleased with the view of the room.
Cons: No fridge, no ice machine on the floor, the room wasnt a 100 percent clean. The tv constantly shut off and the chairs were uncomfortable.
6.7
Irena
Pleasant
young couple
01-27-2017
Pros: close to Airport & shuttle bus
Cons: There is no cosy, inviting place for dinner, just huge open area together with lobby
5.8
Margaret
Okay
family with young children
01-24-2017
Pros: Breakfast was not included. Road construction made it confusing to get to hotel and to airport by car. "Bellhop" staffperson was great.
Cons: Checkin staff less friendly than desireable in helping with logistical (getting back and forth to San Francisco and to Airport) issues.
Room and bathroom showed areas in need of repair.
9.6
Janet
Exceptional
review category group of friends
01-22-2017
Pros: Staff are great
Cons: Temperature gage broken. Room too hot to sleep
9.6
Joanna
Exceptional
young couple
01-21-2017
Pros: Check in lady was exceptional; very helpful and friendly
Cons: No creamer for the coffee in the drawer
Too complicated to get some so we had to go without coffee
9.2
Brad
Wonderful
solo traveller
01-20-2017
Pros: Dinner was great did not need to go find something and the food was real good.
The fish tacos were real tasty & there is a full bar there also.
Cons: Nothing enjoyed my stay!
7.5
Dean
Good
young couple
01-09-2017
Pros: The Location and the airport shuttle
Cons: not as clean as it should be.
10.0
Jonell
Exceptional
family with young children
01-03-2017
Pros: Service food comfort location price
Cons: Nothing
6.7
Roman
Pleasant
family with young children
01-02-2017
Pros: Staff was friendly and helpful. Food is good, shuttle to airport.
Cons: Expensive parking, slow internet. For the price paid parking should be free and internet much better.
10.0
Catherine
Exceptional
young couple
12-30-2016
Pros: Bed was great!
Cons:
7.5
Joe
Good
family with young children
12-29-2016
Pros: Nice clean nice beds
Cons: Having to pay almost 30 dollars to park over night
7.9
Dennis
Good
family with young children
12-29-2016
Pros: yes the bed is nice and soft
Cons: the shower it's very slow.
7.1
Anonymous
Good
family with young children
12-29-2016
Pros: Free drinking water and parking
Cons: No water!!!
6.7
Gabriela
Pleasant
family with young children
12-23-2016
Pros:
Cons: The restroom was not clean. There was hair from previous guest.
8.8
Kuan
Excellent
family with young children
12-22-2016
Pros: The food of restaurant at lobby is awesome...There is an old Asian waiter who treated us quite nice...
Cons: The room 595 we stayed is little bit cold,it seems the AC stalled at the below of the window blows in the cold air all the time,I can't shut it down...
8.8
Luis
Excellent
review category group of friends
12-19-2016
Pros:
Cons: What could be better? Free parking for paying customers would be nice.
8.3
Julie
Very Good
young couple
12-07-2016
Pros: Food in restaurant was excellent and staff too
Cons:
9.2
Lawrence
Wonderful
young couple
12-05-2016
Pros:
Cons: Room did not have a tub. Assumed it would. Was not told that comp shuttle only operates every half hour after 11:30 pm.
6.0
Vaida
Pleasant
Traveling as Couple
11-29-2016
Pros:
Cons: Clean, expensive car parking.
10.0
Jatinder
Exceptional
family with young children
11-21-2016
Pros: U can see planes
Cons: Music
8.8
Anonymous
Excellent
young couple
11-18-2016
Pros: Very Nice room and bathroom
Cons: Had to pay for parking - weak!
10.0
Ann
Exceptional
Traveling as Couple
11-15-2016
Pros: This place was AMAZING! We decided to stay here on our last night in San Fran to be close to the airport. We were treated like rock stars. Fresh cookies, bottle water, nice room, perfect. The biggest surprise was the restaurant food...so good!
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