Contemporary and stylish, the lobby has an open-style layout with cleverly partitioned areas that offer a variety of seating. There also is an outdoor courtyard.
Smoke free premises. 393 units. 8 stories, interior corridors. Accessibility (Call).
US 101 exit Broadway-Burlingame or Anza Blvd, just e. 835 Airport Blvd 94010.
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Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources.
valet laundry, airport transportation, room service, area transportation-Burlingame Trolley.
Terms
1-7 night minimum stay, cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 308 guests
Showing reviews 1 - 5 of 50
7.9
William
Good
solo traveller
09-19-2016
Pros: Staff super helpful and creat home-like environment
Cons: Restaurants in area
9.6
Haley
Exceptional
solo traveller
09-11-2016
Pros: Excellent food and very responsive customer service.
Cons:
9.2
Susan
Wonderful
young couple
09-09-2016
Pros: Very clean room and extremely comfortable bed!! Arrived on late night flight and bar and restaurant were still open and very good food and drinks. Perfect for one night layover.
Cons: Could be closer to airport. Waited a long time for shuttle from airport to hotel
7.9
James
Good
solo traveller
09-08-2016
Pros: The bed was awesome, coffee in room,
Cons: At the front desk they had originally said my card declined. I called my bank and I had enough plus 300 extra then at checkout they had said 12 dollars still needs to be paid. My bathroom light wouldn't work, I reported it and for three days it wasn't fixed. I know this sounds petty, but things weren't done when I asked, my money was there and the front desk even spoke with bank also.
10.0
Bart
Exceptional
young couple
09-06-2016
Pros: Free shuttle to airport running frequently. Friendly staff, clean, fairly new, good restaurant inside, everything you want from a hotel airport.
Cons:
10.0
Diane
Exceptional
young couple
09-06-2016
Pros: Bed was very comfortable. Very close to the airport. Staff very friendly!
Cons:
8.3
Yuko
Very Good
solo traveller
09-01-2016
Pros: The staff (a big gentleman with glasses) helped me to stay comfortable, and I am really grateful!! AC of my room was not working at all, which itself was terrible on such a cold day (night), but it was heart warming when he brought me a lovely hot tea and an extra quilt to keep me warm! Thank you for a great stay at a very convenient hotel for an early flight.
Cons:
10.0
Jody
Exceptional
family with young children
09-01-2016
Pros: The staff were excellent. Everyone was very friendly. The rooms were a nice size and everything was very clean. It was a good experience for our party of 7.
Cons: We had no complaints
9.6
Jean
Exceptional
solo traveller
08-31-2016
Pros: I was surprised to find that this airport hotel was not on a highway but waterfront. My room had a stunning view of the bay, the airport in the distance with mountains beyond. I absolutely loved taking a walk on the paved walking/bicycle path across the street with a breeze coming off the bay, sat on a bench with my book. Delightful! Fish tacos for a light supper at the bar were delicious, staff very friendly and helpful.
Cons: The wait for the hotel shuttle at the airport was 25 minutes, had been told that the shuttle at that hour would be every 15 minutes.
10.0
Munish
Exceptional
family with young children
08-28-2016
Pros: Location,Friendly Staff
Cons: Nothing I could think of
4.6
Gemma
Disappointing
family with older children
08-26-2016
Pros: Friendly staff.
Cons: Toilet was not flushing properly. Low water pressure.
5.4
Giedrius
Fair
family with older children
08-25-2016
Pros: Absolutely nothing.
Cons: The hotel website sells a room with one king size bed as a room for 4 people. They list the room as having an extra bed, which does not exist. Our first night was a pure nightmare, because the hotel was sold out, my wife with two kids slept in the bed and I ended sleeping on the floor. The next day we were able to get a room with two queen size beds, which was ok.
8.8
Xavier
Excellent
mature couple
08-23-2016
Pros: Good location
Cons: Nice room
10.0
Ruey
Exceptional
family with older children
08-22-2016
Pros: A luxury hotel. There was live musical performance in the hotel lobby. Shuttle service is great. The staffs had been very helpful. They send text messages to give you a warming welcome and replied promptly our inquiries about the transportation and other questions.
Cons: The room has 2 double beds, which were considered to be small for 4 adults.
2.5
John
Poor
family with young children
08-21-2016
Pros: Nothing
Cons: Don't stay at this hotel ever
6.3
Zsuzsanna
Pleasant
solo traveller
08-20-2016
Pros: The trolley and shuttle bus Service to Airport and Burlingame. Great Service ! On time, professional.
Cons: At check in I had the humiliating experience of being told that my credit card is rejected, had to contact my husband and bank back in Europe, Germany only to learn later that the card was all ok but the Card Reader at the reception desk did not correctly scan. The lady at the Initial check in was professional and allowed me to access my room after putting down all my cash (80% of room rate) When I later went back to the Reception Desk attendant, to signal that the issue is with the scanning (after talking to my bank in Germany) he scanned again the card, this time took it to the back office and it worked. There was no appology, no explanation - he kept indicating that it is my bank's fault anyhow...and dismissed my further request with an arrogant "Good Night Madam" ...
9.6
Carolyn
Exceptional
mature couple
08-20-2016
Pros: The waiter at the restaurant went above & beyond to make sure that my meal was free of my food sensitivities. It was delicious and he was superb, very professional & friendly.
Cons:
10.0
Deborah
Exceptional
mature couple
08-17-2016
Pros: Wonderful lodging!
Cons:
10.0
Thomasina
Exceptional
mature couple
08-16-2016
Pros: Loved the service ! very courteous and friendly staff
Cons:
10.0
Andrew
Exceptional
mature couple
08-15-2016
Pros: Convenient for the airport in San Francisco with comfortable regular transfers free of charge. Nice facilities on site. Great food in their restaurant.
Cons: Nothing
8.3
Glen
Very Good
family with older children
08-10-2016
Pros: cookies and slept well
Cons: at check in receptionist left and got someone else to help us without informing us that she was getting someone else...I thought it was kind of rude....communication...they seemed all over the place.
7.5
Elke
Good
family with older children
08-05-2016
Pros: Location near the Airport was ideal, shuttle Service perfect
Cons: the Aircondition was leaking, the interior outdated
9.6
Teresa
Exceptional
young couple
08-04-2016
Pros: Room is spacious. Hotel shuttle is nice and frequent. All staff are friendly and helpful. And there is welcome cookies for all guests!!
Cons:
9.6
Kingsley
Exceptional
family with older children
07-28-2016
Pros: The warm cookies on arrival.
Live music & mash potato served at the restaurant.
Cons:
8.3
Patricia
Very Good
family with older children
07-27-2016
Pros: Cookies are really good...
Cons: Location is far from market or restaurant
10.0
Betty
Exceptional
review category group of friends
07-24-2016
Pros:
Cons: The refrigerator wasn't clean.
10.0
Cicley
Exceptional
mature couple
07-19-2016
Pros: Being greeted by genuinely nice staff. Very gracious and a warm cookie to boot! We had an amazing viewing the bay.
Cons: No Down feather pillows!
10.0
Diane
Exceptional
mature couple
07-18-2016
Pros: Dinner was excellent and waiter was very accommodating
Cons:
7.9
Anydirectionyouchoose
Good
family with older children
07-13-2016
Pros: Friendly staff, always love the cookies at double tree
Cons: Outdated but clean
5.0
Verified Hotel Guest
Fair
Family with Young Children
07-11-2016
Pros: Location and staff.
Cons: Rooms were outdated.
10.0
Doreen
Exceptional
solo traveller
07-11-2016
Pros: Enjoyed the Wednesday night Manager's cocktail reception.
Cons:
8.8
Martha
Excellent
solo traveller
07-07-2016
Pros: yes
Cons:
9.6
Kirsten
Exceptional
family with older children
07-06-2016
Pros: Staff were friendly and sympathetic towards our family coz our flight was cancelled at 430am, and we had to quickly look for accommodation to sleep the night
They gave us cookies, apples and water for the kids.
Cons:
10.0
Sylvia
Exceptional
Group Traveler
06-28-2016
Pros: Friendly staff We arrived early and they provided an upgrade for us. I will certainly go back and recommend it to my friends.
Cons: No
9.2
Billlyons
Wonderful
mature couple
06-16-2016
Pros: Friendly staff and great layout.
Cons: Could have been cleaner.
9.6
Jose
Exceptional
solo traveller
06-16-2016
Pros: Hotel staff were incredibly professional, friendly and consistent--from check in to restaurant, it was a very positive experience. Close to airport, but not the place if you are there for sight seeing-to get downtown SF it is a pricey cab ride.
Cons: Shuttle van should have a step stool to assist older passengers board van.
9.6
Pedro
Exceptional
solo traveller
06-14-2016
Pros: The lobby was impressive and the staff members were very attentive. The shuttle was a big plus.
Cons:
3.3
Elise
Poor
solo traveller
06-07-2016
Pros:
Cons: Food options suck for how much u pay and it's very pricy
9.6
Walter
Exceptional
solo traveller
06-06-2016
Pros: The staff did their best in letting me check in early. 8:45am
Cons: Room service menu prices are out of date. The $16 dollar burger was really $22.
7.1
Eduardas
Good
solo traveller
06-03-2016
Pros: Good location, great staff doing their best to make guests welcome.
Cons: The hotel is really dated, pretty much stuck in the 90's. Shower barely functioning with low water pressure. The rest of the room was ok, but that being a king deluxe room, I would expect more, especially for the price.
Breakfast also really average and should be a bit more varied.
7.0
Verified Hotel Guest
Good
Family with Teens
06-02-2016
Pros: Friendly staff and location close to the freeway.
Cons: The ptac unit was very loud throughout the night.
9.2
Fiona
Wonderful
mature couple
06-02-2016
Pros: Staff were friendly and very helpful
Cons:
7.5
Carol
Good
solo traveller
06-01-2016
Pros: The bed was comfortable.
Cons: When I arrived they put me in a bayview room that did not have a bay view. When I called the front desk the person that answered the phone told me that it is a bay view room and I told him I live by the bay and know what it looks like and this was not a bay view. So they did move me to a bayview room which made me happy.
10.0
Brian
Exceptional
Traveling as Couple
05-31-2016
Pros: Cleanliness, proximity to airport, and free shuttle going every 15 min.
Cons:
10.0
Yonggang
Exceptional
solo traveller
05-29-2016
Pros: Bed and pillow make me comfortable.
Fruits and cookies are delicious
Cons: Nothing
7.9
David
Good
mature couple
05-27-2016
Pros: Convenient location, handy free shuttle service no fuss. Helpful and friendly staff, great coffee
Cons:
10.0
Kate
Exceptional
review category group of friends
05-25-2016
Pros: It was a very busy time ... the staff handle everyone so well. I particularly liked the guy in the "brown uniform" - sorry forget his name! I think he was with the group of porters but not sure. He was a cute guy with glasses and the best smile ever ... really, really helpful on so many different occasion. I was there this month for four days of class but only spent one night ... he was great all of the time. He was working afternoon of 5-21 and morning of 5-22. Hire more people like him!
Cons: Fix the exaperating, infuriating, annoying, irritating, maddening, provoking, irksome, vexatious, displeasing, aggravating parking station. I have been there twelve times over the past three months ... only worked a couple times. What is up with that - it ruins an otherwise great experience.
7.5
Sarah
Good
young couple
05-10-2016
Pros: The bed
Cons: Every thing was ok
6.7
David
Pleasant
mature couple
05-08-2016
Pros: Convenient location.
Cons: No refrigerated, or microwave.
7.5
Blaise
Good
mature couple
05-03-2016
Pros: Great shuttle service to airport.Nice comfortable room.
Cons: A little noisy both outside and adjoining room noise.
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