If you decide to stay here, splurge and get a bay-view room on one of the higher floors. Spectacular views of the San Francisco Bay and planes landing and departing await you.
Smoke free premises. 400 units. 15 stories, interior corridors. Accessibility (Call).
US 101 exit Broadway-Burlingame or Anza Blvd, 0.3 mi e. 600 Airport Blvd 94010.
AAA Benefit
Members save 5% or more and earn Honors points when booking AAA rates!
Pool
heated indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet (fee), safes. Some: refrigerators, high-speed Internet (fee).
Sports & Recreation
hot tub, trails, exercise room.
Guest Services
valet laundry, airport transportation, room service, area transportation-Burlingame Trolley.
Terms
1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 892 guests
Showing reviews 1 - 5 of 50
9.6
Jennifer
Exceptional
solo traveller
04-21-2018
Exceptional
Pros:
Cons:
10.0
Farrell
Exceptional
review category group of friends
04-19-2018
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
04-19-2018
Exceptional
Pros:
Cons:
5.8
Maggie
Okay
family with young children
04-18-2018
Okay
Pros: Nice salt water pool, tho jacuzzi was out of order.
Cons: Honestly I was quite disappointed with the Hilton. I felt I'd been scalped. In this case, I paid more than I usually would for a quality hotel, assuming this would make things easier and more pleasant before a long flight with small children. On the contrary! At Hilton, you pay more in order to pay more! Pay for (slow) internet connection, pay for water, pay (a lot!!) for breakfast, pay (a lot!!) for mediocre meals served by surly waitstaff. Yes, it is large and elegant and well-placed for a walk along the shore. No, I do not recommend it to anyone that is not on some business plan that covers expenses.
9.6
Amy
Exceptional
young couple
04-18-2018
Exceptional
Pros:
Cons:
9.6
Maryam
Exceptional
young couple
04-18-2018
Exceptional
Pros:
Cons:
5.0
Shannon
Fair
solo traveller
04-17-2018
Passable
Pros:
Cons:
6.7
Jane
Pleasant
family with young children
04-16-2018
This was a gift for...
Pros: Nice hotel
Cons: A staff member named Herman was completely condescending, rude never gave eye contact and don't answer direct questions. I felt he had a superior attitude towards a customer it was frustrating and unnecessary.
7.1
Ie-ru
Good
young couple
04-16-2018
Good location, but inside need...
Pros: Like the location. Very close to water.
Cons: Hotel is old, Needs some update.
8.3
Traveler
Very Good
family with young children
04-15-2018
I thought it was to...
Pros: The beds pillows and comforter were a good sleep.
Big TV. Shower was super hot water!! Staff was more than helpful.
Cons: No fridge, parking is 20.00 a night even if u paid for a room, super lame. And the room card would not let us out of parking we had to continually push the help button to get out. This is a one night kind of place.
6.7
Katrina
Pleasant
young couple
04-14-2018
Comfortable & convenient
Pros: The room was comfortable & the staff were helpful. The shuttle bus ran regularly to the airport - there was little of no waiting around.
Cons: I found the room quite noisy due to the road & air conditioning system.
2.0
Jamie
Poor
Traveling as Couple
04-13-2018
Pros: .
Cons: The room service menu was not honored. The hotel advertised a section on the room service menu between the hours of midnight to 6:00 am, and when I tried to place an order I was told that room service was not available at that time.
7.0
Verified Hotel Guest
Good
Business Traveler
04-13-2018
Pros: Good location. Friendly staffs.
Cons: We booked an executive double room but the room did not look like an executive style at all. Basically it is the same as regular double room but on a high floor with a bay view. The whole hotel need a model update and renovation. Look a bit outdated.
9.0
Andrea
Wonderful
Business Traveler
04-13-2018
Pros: Fantastic customer service - super friendly and they upgraded my room to a bay view room. Room was comfortable and clean and very quiet.
Cons: Paying for overnight parking was a bummer.
3.0
Ramandeep
Poor
04-13-2018
Pros:
Cons: The beds were not comfortable for 4 star hotel and the hotel needed remodeling.
1.0
Q
Very Poor
Solo Traveler
04-13-2018
Pros: location
Cons: There were a lot of noise at midnight (pass 1:30 am) from next door, and I had to call couple times to get someone come over to quite it down. but it didn't work. So I have to call again to get room changed at 2 am. Bad experience.
2.0
Verified Hotel Guest
Poor
Traveling as Couple
04-13-2018
Pros:
Cons: Non-smoking room smelled like someone has just smoked a pack of cigarettes in there. Refused to swap it out and suggested spraying the room with deororant. Room service charges that were not mine. Had to argue with them that I had not ordered room service
10.0
David
Exceptional
Business Traveler
04-13-2018
Pros: Clean rooms, location, and very courteous staff. I received a text message from (Hotel Staff person)welcoming me to the hotel and asking if I needed anything (this was a surprise). I also love the fact that they send my check-out bill to my email
Cons: Pay for parking - other hotels on the same street do not charge for parking. This is a BIG negative.
1.0
Mike
Very Poor
Traveling as Couple
04-13-2018
Pros:
Cons: My wife and I stayed on the executive floor. We were expecting quality but instead it was very disappointing. Bed was hard, woke up with neck and back pain. The pressure of the shower was awful. Couldn't access the top floor for breakfast....Etc
5.0
Verified Hotel Guest
Fair
Solo Traveler
04-13-2018
Pros: It's clean
Cons: There's $20 parking fee and the front desk didn't even tell me. I only find out on my credit card. Also, no free wifi. the swimming pool is tiny and dirty. Staff can be nicer.
8.0
Verified Hotel Guest
Very Good
04-13-2018
Pros: It was very presentable for our clients.
Cons: The technology was old as was the furnishings.
9.0
Brittany
Wonderful
04-13-2018
Pros: The in door pool
Cons: No
10.0
Evgenia
Exceptional
Traveling as Couple
04-13-2018
Pros: The staff was amazing. Our room was ready for early check in!
Cons:
10.0
Jess
Exceptional
Group Traveler
04-13-2018
Pros: The staff was amazing!!! The hotel appearance was amazing!! The rooms were amazing!! The beds were so comfortable!!! Hot water and shower pressure were absolutely perfect!!
Cons: A small refrigerator and a microwave would have been nice to have in our rooms.
10.0
Cindy
Exceptional
04-13-2018
Pros: This hotel is tidy and staff were very friendly. There is a $14 weekend parking fee but what hotel doesn't near Sf and the airport. Would definitely stay here again.
Cons:
10.0
Edgar
Exceptional
Traveling as Couple
04-13-2018
Pros: staff and rooms are great!
Cons: parking should be free
4.0
Russell
Disappointing
Traveling as Couple
04-13-2018
Pros: clean
Cons: A/C was too loud, I thought the planes where coming in the room, charged for parking each day-not told about that, no amenities, no snack bar, buy breakfast, the pool was cold, never go to a Hilton again.
8.0
Simon
Very Good
Business Traveler
04-13-2018
Pros: Location, room size.
Cons: No.
10.0
Maila
Exceptional
Family with Young Children
04-13-2018
Pros: I love the friendliness of the staff (who is a Filipino btw). We appreciate also the executive lounge and the convenience of eating on the same floor where they gave us a room.
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: Staff members were helpful, at first i got a room that i did not request, but staff member solved the problem and accommodate me in a room i originally reserved.
Cons: For a 4 star hotel,Rooms are outdated. Bathrooms needs improvement as well. Parking should deffinetly be complementary.
Cons: Not at all but 1. I saw little dust on top of TV while I tried to orient it to the side that I wanted to. Its hard to spot it but looks like that was dusted off a while ago. 2. I called to guess service and the phone wasn't picked up Excellent gene
7.0
Teerachai
Good
04-13-2018
Pros: It is not San Mateo area. It is more like Airport area. Parking fee also $20.00 a day.
Cons:
8.0
Terry
Very Good
Traveling as Couple
04-13-2018
Pros: I thought the hotel was 8/10 to see the least. Rooms seemed old although clean. The bed felt old and uncomfortable.
Cons: The bed was very low to the ground and uncomfortable. The pillows were also very uncomfortable.
10.0
Vladimir
Exceptional
Family with Young Children
04-13-2018
Pros: Everything, easy access to airport, train stations from airport, outside meals delivered by uber eat and more
Cons: The room view, my spouse requested a bay view but ended up with roof view. The hot tub at the pool area was under repairs. We were offered to use a hot tub on a nearby affiliated hotel.
10.0
Patricia
Exceptional
Traveling as Couple
04-13-2018
Pros:
Cons: Nothing...
5.0
Verified Hotel Guest
Fair
Solo Traveler
04-13-2018
Pros: It has a nice 'old school' feel. The lobby and elevators and pleasant and the room is comfortable.
Cons: 1) room had shared door w adjoining room-people loud & the insulation btween rooms at door not good, so I moved 2) no one helped me move...not offered...I went 2 desk 3) 2nd room smelled of food bcause was above kitchen vents but I want 2 move again so
5.0
Verified Hotel Guest
Fair
Traveling as Couple
04-13-2018
Pros: The late night cookies. The view.
Cons: Let me list the issues: The room was claustrophobic for something referred to as "executive." The room furnishings were very outdated. The bathroom was small and extremely outdated. The breakfast was very limited. No WIFI in room??? It's 2018!!
5.0
Verified Hotel Guest
Fair
Solo Traveler
04-13-2018
Pros: lobby and restaurant recently upgraded. staff was very helpful
Cons: Rooms are very outdated with limited technology capabilities. Wifi was very weak in the room
9.2
Tina
Wonderful
young couple
04-11-2018
Superb
Pros: Staff very friendly and rooms nice and clean.
Cons: No mini fridge
8.8
Otilia
Excellent
family with young children
04-09-2018
Fabulous
Pros:
Cons:
7.1
Lucid
Good
young couple
04-06-2018
Nice views, but no fridge...
Pros: Shuttle service is great but every hotel in the vicinity of the airport uses this.
Cons: I really wanted to soak in the hot tub, which was out of order unfortunately. Furthermore, there was no fridge in the room, and after contacting the front desk it was reluctantly brought to our room.
7.9
Anonymous
Good
family with young children
04-06-2018
Good
Pros:
Cons:
7.1
Alicia
Good
solo traveller
04-04-2018
Good
Pros:
Cons:
10.0
Fernando
Exceptional
review category group of friends
04-02-2018
I would definitely want to...
Pros: Very spacious, clean room
Cons: Pillows too big for comfort.and hot tub was broken
7.1
Wes
Good
family with young children
04-02-2018
Good
Pros: nice upgrade to a higher floor
Great location near airport
Cons: Hard to fit family of 4 on two twin beds
Beds were uncomfortable
Higher floor was nice but windows were very dirty
2.5
Lalin
Poor
family with young children
04-02-2018
Very poor
Pros: The same room was sold for 89$
Cons: Price
6.7
Veronica
Pleasant
solo traveller
04-01-2018
Not all rooms have the...
Pros: Breakfast was good,and service.Room was specious
Cons: Expected to be on the water view since it is a BAYView Hilton,but my window was facing the back of the hotel with a lot of machinery and street look.No complimentary water bottle.
10.0
David
Exceptional
young couple
03-31-2018
No hassle stay
Pros: Great location to SFO. Restaurant had a nice menu. Front desk staff were very helpful.
Cons:
10.0
Kathy
Exceptional
young couple
03-29-2018
I was very impressed of...
Pros: The service was impeccable.
Cons: Not a thing.
9.6
Mg
Exceptional
solo traveller
03-29-2018
Exceptional
Pros: In the hotel for an quick overnight between flights, easy shuttle to and from the airport. Comfortable but thought it included breakfast for the price.
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