If you decide to stay here, splurge and get a bay-view room on one of the higher floors. Spectacular views of the San Francisco Bay and planes landing and departing await you.
Smoke free premises. 400 units. 15 stories, interior corridors. Accessibility (Call).
US 101 exit Broadway-Burlingame or Anza Blvd, 0.3 mi e. 600 Airport Blvd 94010.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Pool
heated indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet (fee), safes. Some: refrigerators, microwaves, high-speed Internet (fee).
Sports & Recreation
hot tub, trails, exercise room.
Guest Services
valet laundry, airport transportation, room service, area transportation-Burlingame Trolley.
Terms
1-7 night minimum stay, cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 681 guests
Showing reviews 1 - 5 of 50
7.5
Jacqueline
Good
mature couple
09-22-2016
Pros: Excellent location.
Free wifi and printer
Decent sized rooms.
Cons: Swimming pool a disappointment, very small with no proper changing facilities.
No outdoor relaxation area.
9.6
Pearl
Exceptional
solo traveller
09-22-2016
Pros: Spaciousness of room. Big picture window with view of bay. Large, comfortable bed. Efficient, friendly room service and excellent hot breakfast.
Cons: Free Wi-Fi to all guests, regardless of how you booked your room and whether or not you are a member of Hilton Rewards.
7.9
Bruce
Good
young couple
09-22-2016
Pros: The free shuttle to SFO (and the BART station). The room was clean and quite spacious.
Cons:
10.0
Julie
Exceptional
young couple
09-20-2016
Pros: Comfortable, clean, very friendly staff. Extremely courteous. Great bar/bartender.
We will be back.
Cons:
10.0
David
Exceptional
young couple
09-18-2016
Pros: Very comfortable room and Bed
Cons: Nothing
5.0
Cristyna
Fair
mature couple
09-16-2016
Pros: The bed was very clean and comfortable. The view of the bay was great.
Cons: There was a lot of dust on the window ledge, desk and ac unit. Also a big stain under the bathroom sink. I did not like having to pay for parking at the hotel or that there was no free wifi, breakfast or coffee(other than the two cups in the room). Maybe my hopes were to high when I chose to stay at a Hilton hotel... For the price of the room I was not impressed at all.
10.0
Gustavo
Exceptional
family with young children
09-15-2016
Pros: Quite, clean, excellent breakfast
Cons: Breakfast starting at an earlier hour?
4.6
Susan
Disappointing
family with young children
09-15-2016
Pros: The indoor pool was wonderful, the beds were comfy.
Cons: Hotel room NOT clean! Washcloth from previous tenat over shower rod! GROSS. Tissue stuffed in eyehole in door when we walked in. Daughter was sick all night from room service food. Woke up and put my feet in a lake! A pipe or something broke inch of water on my floor! Hotel took half off bill am NOT satisfied! Will never stay here again!!!!!!!!!!!!!!
7.5
Jill
Good
review category group of friends
09-15-2016
Pros: Lovely clean, bright, modern & spacious room. Efficient front desk, very helpful.
Cons: Better menu
7.9
Linda
Good
mature couple
09-04-2016
Pros: The room and bed were comfortable. Typical airport hotel.
Cons: only one person to check us in and there were 5 people in line. After I checked in the second person arrived. We were on a shuttle from the airport. Only snacks after ten PM . We had just flown in from Hawaii and we were hungry.
6.7
Julie
Pleasant
young couple
09-04-2016
Pros: Offer of shuttle bus to the airport every half an hour. Good service to use to get to the BART train to get you into San Francisco.
Cons: Would have benefited from a fridge in the room.
Food extremely expensive in the restaurant onsite.
Parking expensive when added to cost of room, even with discounts offered.
9.2
Joyce
Wonderful
solo traveller
08-29-2016
Pros:
Cons: The check out person told me my parking fee was paid on my bill - it was. But to leave the parking garage I gad to pay another $6. Being a solo traveller's, the underground parking garage also didn't feel that safe.
5.4
Linda
Fair
mature couple
08-28-2016
Pros: The bed was comfy! Very clean and a GREAT shower!
Cons: Distance and time from airport is misleading. The distance is in "as the crow flies; not as the shuttle drives. Waited for a long time at the airport!Found a lower rate for the same room type. Did not get it. So much for lowest price gtd! Hotel automatically charged $50.00 "just in case".
8.8
Gabriel
Excellent
mature couple
08-28-2016
Pros: Vey nice stay for us plus the dinner at the restaurant was excellent and the shuttle fast and convenient.
Cons: Price, as most everything in San Francisco, it is expensive!
6.3
Joe
Pleasant
family with young children
08-23-2016
Pros: Clean room, comfortable bed, easy location.
Cons: For $200 a night (with taxes) I would expect free Wifi, this is the first hotel I've stayed at in two years that didn't offer such. Service at the bar was pretty terrible, sat and waited for about 20-minutes to put in an order, ended up leaving.
5.4
Margaret
Fair
mature couple
08-23-2016
Pros: Bed well made. Room was clean
Cons: No refrigerator in the room. No trash bag in the bins and no bag for ditty laundry.
7.9
Donna
Good
solo traveller
08-23-2016
Pros: The spaciousness of the room and the comfort of the bed with good bed linen
Cons: A little more concern when I phoned front desk to say I had overfilled the coffee machine and burnt my hand on boiling water. I phoned and asked for some ice for my hand and thought I should have been asked if it was a bad burn and did I need any assistance.
4.2
Becky
Disappointing
family with young children
08-22-2016
Pros:
Cons: We booked two non-smoking, rooms, each room has two queen beds. The bathroom in one of our rooms was dirty, blood stain on the toilet seat (so disgusting) and the bathtub was filthy. They moved us to another non-smoking room but this room smelled like a smoking room! We decided we will never return to this location ever again.
The 2nd tier hotel we stayed during this trip was way better than Hilton.
9.6
Karel
Exceptional
review category group of friends
08-21-2016
Pros: Close to Airport
Cons:
7.5
Michelle
Good
mature couple
08-18-2016
Pros: Great place to stay between flights. Nice walking path.
Cons:
7.1
Maureen
Good
family with older children
08-18-2016
Pros: friendly and helpful staff
Cons: pillows too soft and not enough of them
10.0
James
Exceptional
mature couple
08-14-2016
Pros: Friendly stafff, close to airport, airport transportation.
Cons:
7.5
Qaisera
Good
solo traveller
08-10-2016
Pros: I liked the location as it was on the bay . I could find lovely spots to sit and relax during my walk on the trail
. I was so happy I did not get a hotel in the city
. I liked everything there
Cons: I am not a
Coffee drinker . They put many pouches of coffee but only one English Breakfast Tea bag , and no brown sugat . Though they happily supplied when I asked for it .
3.0
Ramandeep
Poor
08-09-2016
Pros:
Cons: The beds were not comfortable for 4 star hotel and the hotel needed remodeling.
7.5
Randall
Good
solo traveller
08-07-2016
Pros: Location by the Bay
Cons: Price
6.3
Larry
Pleasant
family with older children
08-02-2016
Pros: View, location
Cons: Service at front desk and restaurant.......SLOW
Decor in rooms was 1970s. Time to update
8.8
Aloha
Excellent
mature couple
07-27-2016
Pros: We have have good time at the hotel
Steff mark he was on it very helpful
Cons: Everything was good beside the jacuzzi was down
10.0
John
Exceptional
mature couple
07-20-2016
Pros: Very clean, quiet, staff helpful.
Cons: Not very keen on having to pay for parking for guest.
5.0
Timothy
Fair
mature couple
07-19-2016
Pros:
Cons: bathroom cleaness, to few t.v. channels, no free wifi in room,
5.4
Ehrhart
Fair
young couple
07-19-2016
Pros: Bed
Cons: Very noisy aircon as you can find in very cheap hotel
Shame to see this in a hilton.
6.3
Jhylton
Pleasant
family with older children
07-18-2016
Pros:
Cons: Had to pay for underground parking, $20 a day! Then the elevator was out of order so had to haul all our luggage up the stairs and down. Spa was out of order. Seemed to care more about the people's pets than they did the people as they had a "DOG BAR" with poop bags and dog bones. Would not have booked the hotel if I had of known they allowed dogs as our 13 year old son is allergic to pets!
7.5
Bill
Good
family with older children
07-13-2016
Pros: Hotel was convenient to the SFO airport. Hotel staff was very friendly.
Cons: I feel the rate was expensive for the value received. This was my first time in the area and wanted a hotel close to the airport for an early flight.
7.9
Hani
Good
family with older children
07-12-2016
Pros: Very good
Cons: Front disc & accounting
9.6
David
Exceptional
mature couple
07-11-2016
Pros: Very nice bar, drinks and dinner.
Airport transport was great.
Cons:
3.8
Tani
Poor
solo traveller
07-09-2016
Pros:
Cons: Verizon wireless cell phone service is notoriously poor to the point where we could not get a signal to make or receive phone calls. Will NEVER stay at this property again.
10.0
Karen
Exceptional
family with older children
07-08-2016
Pros: I loved the location and surroundings. Was in a beautiful lication. Would definitely go back!
Cons: Had no problems
5.0
Geunho
Fair
Solo Traveler
07-07-2016
Pros: Close to the airport
Cons: The shuttle service sucked. I had to wait for 40 minutes to get on one after being on a flight for 12 hours. I would mucb rather use marriott next time. Also the room had a funny odor that was coming out of the bathroom.
9.6
Antonella
Exceptional
family with young children
07-01-2016
Pros: Very kind staff, hotel with all comforts very close to the airport.
Cons:
8.3
Jeffrey
Very Good
mature couple
07-01-2016
Pros: Staff was very friendly and professional. Facilities were very good for a one-night stay connected with a next day departure from SFO.
Cons:
5.8
Cameron
Okay
family with young children
06-30-2016
Pros: great location and quite neighbourhood
Cons: run down feel. tiny pool and jacuzzi not working, went there a couple of months ago and it wasnt working back then too.
6.7
Lucia
Pleasant
family with young children
06-29-2016
Pros:
Cons: Pool was not what expected
sauna was out of service
10.0
Dennis
Exceptional
mature couple
06-27-2016
Pros: everything
Cons:
10.0
Chiphe
Exceptional
young couple
06-24-2016
Pros: Excellent service. Everyone on staff was extremely helpful especially in the restaurant area. They made toast for my sick girlfriend well after breakfast Absolutely will stay again. Crazy close to the airport and a 5 dollar uber ride to shipping area.
Cons: No complaints. There was a raccoon on the property but there's a lake and the bay right next door so not really the hotels fault. That would be my only "complaint".
7.5
Odile
Good
mature couple
06-15-2016
Pros: Perfectly located, for one night. Room very clean and staff very nice
Cons: No proper restaurant, only a bar .
7.5
Jack
Good
solo traveller
06-14-2016
Pros: Room service good when it was available.
Cons: Phones went dead on Saturday morning. No room service, then electricity went out at 830am for a half hour. No refund just one time discount for room service.
6.7
Ahmetbulut
Pleasant
solo traveller
06-11-2016
Pros: Close to SFO Airport, close to a good jogging trail by the bay.
Cons: Why dont you offer complimentary WIFI?
7.9
Pawel
Good
solo traveller
06-10-2016
Pros: Very comfortable room. Free airport shuttle.
Cons: Parking is 20$/day, you need to register with e-mail for WiFi access. Breakfast is not included in the room price (20$).
6.7
Patricia
Pleasant
review category group of friends
06-07-2016
Pros: Once we were unfortunately informed by another hotel guest how to gain access to the exectuive lounge, we were over joyed with the reception that we received from Andrea she was very friendly and professional and helpful and gave us the kind of greeting you expect to receive upon arrival to the hotel. It amazes me that she is hiding in the exectuive lounge.the hidden jewel is Andrea, and I recommend that she be promoted she gives the kind of customer service that people need to experience when they first enter an establishment.
Cons: Bed was not comfortable, gym did not have a scale, I like to weigh myself when I'm away on trips and was surprised this hotel did not have one in the exercise room, front desk was not at all informative and we did not feel welcomed. Jacuzzi was not in working order,we were not informed . We got dressed went downstairs only to be disappointed again.w e were also not informed how to gain access to executive lounge. Gaining and exiting the parking garage was very frustrating after sliding the required door key and pressing the help button several time and having to wait while cars are lining up behind us to also enter or exit to finally having to back out and go to the front desk to resolve the issue.good thing I was not there on business.
7.1
Megan
Good
review category group of friends
06-06-2016
Pros: Wait staff in restaurant were top of the line
Cons: Need a shelf in the bathroom no place for toiletries. Signage to hotel could be more clear. I was surprised when I asked to buy a stamp that I was met with 'we don't do that' where at the Hyatt it was an easy ask. The big desk really separates you from your customers, very old fashioned business practices.
8.8
Lance
Excellent
solo traveller
05-31-2016
Pros: Bed was great. And access to hiking trail was nice too.
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