The hotel is located a few blocks from the quaint seaside village featuring unique gift shops, restaurants and art galleries. Many guestrooms have two vanity sinks.
Smoke free premises. 58 units, some two bedrooms. 3 stories, interior corridors. Accessibility (Call).
2 night minimum stay - seasonal, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 95 guests
Showing reviews 1 - 5 of 50
7.0
Anonymous
Good
08-11-2017
Pros: Easy access in the shopping district
Cons: My room was adjacent to an elevator shaft so every time it was called I could hear it. Woken up at 4AM because of it.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Really lovely staff in all areas  room staff, the breakfast area, the main desk, plus the people I spoke with on the phone. You have a terrific crew of people there.
Cons: I can't think of one thing that I did not like. The room was quiet, the other guests were nice, the bathroom was great, the bed I slept in was excellent.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel staff did their very best to make certain we were comfortable and enjoyed our stay. They even held freshly baked chocolate chip cookies behind the desk to ensure there would be enough for us when we returned from dinner.
Cons: Ask for a room where you cannot hear the operation of the elevator. If you can fall asleep and stay asleep through anything. Then it won't bother you. They moved us to a wonderful new room.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great place to stay in Santa Cruz.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very luxurious accommodation. From the towels to the bed all was delightful. Great breakfast too.
Cons: No
8.0
Anonymous
Very Good
08-11-2017
Pros: Everything was good
Cons: Pool was closed first day
9.0
Anonymous
Wonderful
08-11-2017
Pros: Informed staff and location
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: It was in a very quiet location. Check in and check out was easy. My room was a good size and had two sinks. The big soaker was an added bonus too.
Cons: I didn't not like their free breakfast. They had pre heated breakfast sandwiches as the main dish. I tried one it wasn't every good. eat breakfast out the next morning.
10.0
Anonymous
Exceptional
08-11-2017
Pros: This hotel was well located, their staff was extremely friendly and helpful, and I think it was one of the cleanest hotel rooms I have seen.
Cons: no
10.0
Anonymous
Exceptional
08-10-2017
Family friendly hotel. Staff helpful...
Pros: Staff very friendly and helpful. Beds very comfy, room nice and clean. Breakfast well stocked. Given a cookie for our kids when we checked in (nice touch)
Cons:
10.0
Anonymous
Exceptional
08-09-2017
Great place to stay
Pros: Good breakfast and cookies and coffee in the afternoon. Cheerful staff. Big comfy beds.
Cons:
6.3
Anonymous
Pleasant
08-08-2017
nice city but next time...
Pros: location near centre of Capitola and shopping mole
Cons: Breakfast was crowded, not enough space, few choice and a large que; fitness room was small en lot of machines broke
8.3
Anonymous
Very Good
08-05-2017
Very good
Pros: Bed was very comfortable
Cons: Carpets could use a good cleaning
9.2
Anonymous
Wonderful
08-04-2017
A great place to stay
Pros: I loved that they had breakfast sandwiches. Something substantial to give my little one energy for the day. We loved the pool/hot tub too! Went night swimming every night. The cookies @ night were a nice touch too.
Cons: The location of our room wasn't the best. We were right on top of the entrance from parking lot. It was loud till really late @ night with ppl walking in & out. It wouldn't matter if I want such a light sleeper.
9.2
Anonymous
Wonderful
07-27-2017
Nice stay for a weekend...
Pros: Great staff, nice rooms, prompt room cleaning, good breakfast in AM
Cons: Should offer a discount when multiple rooms are booked. Reserved multiple rooms and having them scattered on every floor vs. close together was a little inconvienent.
10.0
Anonymous
Exceptional
07-24-2017
Exceptional
Pros: The room was clean and staff wad VERY helpful
Cons: Caught the wharf to warf run.. Little pricey but then they all were
9.6
Anonymous
Exceptional
07-19-2017
Exceptional
Pros: Very clean! Blake at the front was very nice
Cons: Little pricy
10.0
Anonymous
Exceptional
07-09-2017
Best Western Plus Capitola by...
Pros: Excellent location; close to mall and restaurants.
Cons:
10.0
Anonymous
Exceptional
07-09-2017
Great hotel
Pros: Loved this hotel. Great location.
Room was so spacious, towels were beautifuly presented.
Heated pool was a great size. Hot tub was amazing.
Breakfast was fantastic, so much choice, loved the waffle maker.
Pros: The room was large, clean and well appointed. The beds were very comfortable. The staff were helpful and friendly. Breakfast was typical for Best Western, not great, but there were a lot of choices.
Cons: Fresh eggs at breakfast instead of Jimmy Dean Breakfast sandwiches would have been nice.
8.8
Anonymous
Excellent
06-20-2017
Perfect location and great value
Pros: Great value for money
Cons:
10.0
Anonymous
Exceptional
06-19-2017
I will definetely be back
Pros: Great value for the money, excellent staff and very clean room. Safety is not an issue
Cons: Breakfast could be improved, better selection of food
7.9
Anonymous
Good
06-09-2017
Clean, quaint hotel, but Not...
Pros: Hotel was very clean and laid out nicely. Pool and Hot tub were clean and the perfect temperature. Rooms were nice size.
Cons: While it is easy to drive to any of the popular sites like down town Capitola or the Santa Cruz boardwalk, I think you would need to have a car to get the most out of this location. It would be great to have a map of the local area with restaurants noted as a brochure in the room.
9.2
Anonymous
Wonderful
06-07-2017
Great stay
Pros: Convenient
Cons: N/a
10.0
Anonymous
Exceptional
05-30-2017
Good vibe, great location, nice,...
Pros: Great location
Cons:
10.0
Anonymous
Exceptional
05-27-2017
Will come again!
Pros: I liked the quietness of the location. I also liked the breakfast, jimmy dean breakfast sandwhiches and make your own waffles.
Cons:
9.6
Anonymous
Exceptional
05-17-2017
Fabulous - as long as...
Pros: The checkin process was very quick and simple. and the staff very helpful . Very close to eating and shopping options. We were not looking for proximity to the pier - so this place was perfect for us.
Cons: Nothing as yet, to add here
9.2
Anonymous
Wonderful
05-15-2017
Superb
Pros: Rooms were very clean and spacious. The breakfast had a variety of things to choose from.
Cons:
7.1
Anonymous
Good
05-12-2017
Good
Pros: Had no croissats, the room was very hot and had the pilot light in the fire place turned, which made a difference
Cons:
9.6
Anonymous
Exceptional
04-21-2017
great stopover
Pros: the rooms were a great size and the beds we very comfy. breakfast was good and the kids loved that they could make waffles.
Cons:
8.3
Anonymous
Very Good
04-20-2017
Comfortable base for exploring the...
Pros: The rooms were large, clean and functional. Staff members were helpful and friendly
Cons: Breakfast was dismal.
9.6
Anonymous
Exceptional
04-17-2017
Great place to stay -...
Pros: Everything was great - but can be pricey at times for a basic hotel
Cons: Price
8.3
Anonymous
Very Good
03-25-2017
Great location and service, average...
Pros: Great Breakfast and friendly helpful staff. Location was perfect, walking distance to beach.
Cons: Room was right next to elevator and it was noisy at times. Walls are pretty thin and we could hear children running back and forth in the room above us. Room had a view of the parking lot. Exercise room significantly outdated.
10.0
Anonymous
Exceptional
02-28-2017
Great staff, very clean and...
Pros:
Cons: I loved the property and staff, all around. It was actually the booking.com website that was terrible to work with. Will never be using booking.com again, but WILL be staying at the Best Western Capitola again.
10.0
Anonymous
Exceptional
02-21-2017
Great hideaway
Pros: Loved having the fireplace and sitting area
Cons: No balcony not much of a view
9.6
Anonymous
Exceptional
01-23-2017
Welcoming and very clean.
Pros: The location was great...close access to lots of places. Very clean and no pets allowed. Staff was very helpful and welcoming.
Cons: The mattress was uncomfortable...it bothered our lower back.
9.6
Anonymous
Exceptional
01-23-2017
Perfect Location
Pros: Loved the comfortable bed and the view of our room towards the pool. The hotel is perfectly located in the middle of the Capitola strip, everything is so close by.
Cons:
9.6
Anonymous
Exceptional
01-17-2017
Good value hotel in nice...
Pros: Large 2 bedroom suite, a little dated but very clean. Included continental breakfast was good with lots of choices. Staff were extremely pleasant & helpful. Location was ideal to many shops & restaurants. Off street parking was good too.
Cons:
5.8
Anonymous
Okay
01-07-2017
Security concerns
Pros: Breakfast was good, staff was friendly.
Cons: My last two nights there were not good. Morning 3 of my stay I woke up at 7AM to find a homeless man camped out in the inside stairwell about 40 ft from my room door. I informed the lady at the front desk. The next morning same thing. This man was again camped out in the stairwell inside the hotel. I couldn't physically pass by him, nor did I want to because it was a little scary not knowing how this man would react as he seemed not stable. You had to have a key card for all doors except the main entrance, clearly security is lacking at this hotel. While they did call the police on the second day, the hotel made no effort to rectify this situation with me.
8.8
Anonymous
Excellent
01-01-2017
Nice and clean hotel with...
Pros: Friendly staff, large , comfortable room, good breakfast.
Cons: Said pool was heated but too cold. Hotel was noisey. Could hear every door opening and closing.
10.0
Anonymous
Exceptional
12-29-2016
Awesome place to go
Pros: The food and room was awesome
Cons: The noisy neighbors
10.0
Anonymous
Exceptional
12-23-2016
Exceptional
Pros: How nice the staff is
Cons: I liked everything
8.3
Anonymous
Very Good
12-18-2016
Value for money, good location.
Pros: Check-in was swift by Steve who is very friendly. Breakfast was good, location is good - just a few minutes walk to Target and shopping area. A few minutes walk to a Chinese Restaurant called "Chinese Village" which serves good value for money Chinese food with large serving and excellent service.
Cons: Nothing :)
6.7
Anonymous
Pleasant
12-05-2016
All great, except for incorrect...
Pros: The carpet in the hallways with the turquoise design was perfect for an oceanside town.
Cons: The only thing wrong was that the plumbing for the bathtub was installed incorrectly, so the red dot was the side of the cold water and the blue dot was the side of the hot. I first put the handle toward the red, thinking it was hot..... when I checked later, I had enough COLD water for a bath. Had to let some out and add hot water. You are wasting A LOT OF WATER in that room. My husband is a plumbing contractor and instructor. He confirmed that my observation was correct. The tub's faucet handle had been installed incorrectly.
10.0
Anonymous
Exceptional
12-05-2016
Exceptional
Pros: Blake the gentlemen who checked us in was very friendly and knowledgeable with the activities that were going on in town.
Cons:
8.3
Anonymous
Very Good
11-13-2016
Very good
Pros: Room very comfortable & clean
Cons: Breakfast basic
10.0
Anonymous
Exceptional
11-01-2016
Exceptional
Pros: The room was very clean, breakfast was great with a wide variety to choose from.
Cons:
10.0
Anonymous
Exceptional
11-01-2016
Value for money
Pros: the welcome we received, the advice we were offered and the facilities.
Cons:
3.8
Anonymous
Poor
10-25-2016
Not going back
Pros: Location
Cons: Jacuzzi was cold like ice. They shouldn't fill it with water. Colder than swiming pool
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