The hotel is located a few blocks from the quaint seaside village featuring unique gift shops, restaurants and art galleries. Many guest rooms have two vanity sinks. Some rooms are very spacious.
Smoke free premises. 58 units, some two bedrooms. 3 stories, interior corridors. Accessibility (Call).
Cons: Smokers in the parking lot...I like to keep my window open for fresh air.
8.8
Juan
Excellent
family with young children
04-19-2018
Fabulous
Pros:
Cons:
10.0
Ruta
Exceptional
young couple
04-16-2018
Exceptional
Pros:
Cons: security outside at night
9.6
Jane
Exceptional
family with young children
04-15-2018
Great price and great location.
Pros: Great price.
Room was very spacious but a little dated but hotel us in the middle of a refurbishment. (Work is kept to between 9.30 and 5pm) so didn't affect our stay.
Hot breakfast included in the price.
Cons: Paper plates and plastic cutlery at breakfast.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
04-13-2018
Pros: Clean and secure. Easy access to village and restaurants. Staff helpful and accommodating.
Cons: Nothing that I can think of.
8.0
Kathy
Very Good
Traveling as Couple
04-13-2018
Pros: It was clean and quiet. Staff was very accommodating.
Cons: I was surprised I didn't see any tea bags. I did bring mine from home. But there was not enough hot water.
1.0
Zac
Very Poor
Traveling as Couple
04-13-2018
Pros: The staff was friendly and the location was nice
Cons: The room smelt like B.O. And dirty diapers, faucet was broken and was never fixed during my stay. The sheets was full of wads of long black hair and wasn't changed when asked. The water in the shower was cold and shower + sinks were filthy.
10.0
Steven
Exceptional
Family with Teens
04-13-2018
Pros: A great experience. The staff was courteous and professional, the hotel and room was clean as well as the pool. The breakfast was good. Highly recommended.
Cons: N/A
10.0
David
Exceptional
04-13-2018
Pros: The hotel staff did their very best to make certain we were comfortable and enjoyed our stay. They even held freshly baked chocolate chip cookies behind the desk to ensure there would be enough for us when we returned from dinner.
Cons: Ask for a room where you cannot hear the operation of the elevator. If you can fall asleep and stay asleep through anything. Then it won't bother you. They moved us to a wonderful new room.
9.0
Mark
Wonderful
04-13-2018
Pros: Great place to stay in Santa Cruz.
Cons:
10.0
Stephanie
Exceptional
Family with Young Children
04-13-2018
Pros: Great location, free cookies, comfortable, clean
Cons: I found a bandage under the bed
8.0
Scott
Very Good
04-13-2018
Pros: Everything was good
Cons: Pool was closed first day
8.0
April
Very Good
Solo Traveler
04-13-2018
Pros: It was in a very quiet location. Check in and check out was easy. My room was a good size and had two sinks. The big soaker was an added bonus too.
Cons: I didn't not like their free breakfast. They had pre heated breakfast sandwiches as the main dish. I tried one it wasn't every good. eat breakfast out the next morning.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: This hotel was well located, their staff was extremely friendly and helpful, and I think it was one of the cleanest hotel rooms I have seen.
Cons: no
9.2
Priscilla
Wonderful
family with young children
04-06-2018
Great hotel for decent price.
Pros: The beds were great, the bathrooms clean and well stocked, the front desk made our stay a breeze!
Cons: The only egg selection was cold, hard-boiled eggs, a little disappointed that there weren't any scrambled but otherwise the breakfast was good.
9.6
Devin
Exceptional
family with young children
04-04-2018
Great value.
Pros: The staff was very friendly and accommodated my family got an early check in then gave my kids chocolate chip cookies. The pool and rooms were very clean.
Cons:
10.0
Peggy
Exceptional
family with young children
04-02-2018
Perfect place, perfect location with...
Pros: Everything was wonderful
Cons:
6.7
Martin
Pleasant
review category group of friends
04-02-2018
Pleasant
Pros: The room was very comfortable, clean and pleasant. And the staff were very helpful.
Cons: The breakfast was very poor. Well below par
10.0
Emily
Exceptional
family with young children
03-22-2018
Exceptional
Pros: I was traveling with my teen daughter and felt secure at this facility. The common areas and room were very clean. I was impressed the breakfast had gluten free and dairy free options. The staff was friendly and made us feel welcome. My daughter and I both commented that we will definitely come back and stay!
Cons:
9.6
Anonymous
Exceptional
solo traveller
03-19-2018
Exceptional
Pros: Staff was great! My stay overall was great.
Cons: The room I stayed in was next door to the washer/dryer room, a bit uncomfortable to have the noise from them throughout my stay.
8.3
Tim
Very Good
solo traveller
03-18-2018
Very good
Pros:
Cons:
8.8
Jenna
Excellent
family with young children
03-17-2018
Fabulous
Pros:
Cons:
9.0
Ebony
Wonderful
family with young children
03-12-2018
I’m coming back
Pros: Everything
Cons: Ants in my room but they did take care of it right away
5.4
Ashley
Fair
young couple
03-07-2018
Passable
Pros:
Cons:
7.9
Family
Good
family with young children
02-23-2018
Best Western capitola
Pros: Clean. Easy parking. Comfortable beds.
Cons: Breakfast was not very good
10.0
Donya
Exceptional
solo traveller
02-22-2018
Exceptional
Pros:
Cons:
8.8
Dana
Excellent
young couple
02-21-2018
Beautiful hotel with a friendly...
Pros: The decor, the room layout, the hotel layout, the extra blankets in the closet, the fireplace, the showerhead was adjustable, there was a line for wet clothes you could pull out in the shower, microwave and mini fridge, nice big closet and the staff was amazing! Oh and the hot tub was great.
Cons: The lighting at the mirror was not great, the room was very loud (we could clearly hear our neighbors) and the bed was a bit old, so indented from people sleeping on it.
10.0
Duane
Exceptional
young couple
02-15-2018
Blake at the front desk...
Pros:
Cons:
8.8
Anonymous
Excellent
solo traveller
01-23-2018
Fabulous
Pros:
Cons:
7.5
Donna
Good
review category group of friends
01-18-2018
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
01-15-2018
Good place to stay.
Pros: It is close to my son and family. And a good walk to the beach.
Cons: Nothing.
3.3
Felicia
Poor
family with young children
01-03-2018
I felt cheated and disappointed.,...
Pros: The free breakfast
Cons: The hotel room was over priced and not what I expected! I’m extremely disappointed!
10.0
Don
Exceptional
young couple
01-03-2018
Comfortable.
Pros: The front desk staff are great!
Cons: Nothing to dislike.
10.0
Whitney
Exceptional
solo traveller
01-02-2018
Exceptional
Pros:
Cons:
6.7
Maitrey
Pleasant
young couple
12-13-2017
Pleasant
Pros:
Cons:
10.0
Brian
Exceptional
young couple
12-10-2017
Good
Pros: good location fair price and the staff was very helpful.
Cons: lighting could be a bit brighter for reading
7.5
Lawrence
Good
solo traveller
12-08-2017
good place
Pros:
Cons:
7.5
Anonymous
Good
young couple
11-21-2017
Good
Pros:
Cons:
10.0
Mary
Exceptional
solo traveller
11-12-2017
Exceptional
Pros: Comfortable room in a great location. Good pool and hot tub. Next time I will bring my husband as both had handicapped access.
Cons:
10.0
Richard
Exceptional
solo traveller
11-09-2017
Capitola by the sea
Pros: The room was very nice.
Cons: Nothing to not like.
9.6
Matt
Exceptional
family with young children
11-02-2017
Wonderfully convenient and comfortable stay.
Pros: Ease of check-in and check-out.
Relaxed atmosphere.
Impeccably clean room.
Heated outdoor pool.
Wide choice of breakfast items
Excellent in every respect
Cons: Cannot fault this accommodation.
9.6
Debby
Exceptional
young couple
11-01-2017
We loved it.
Pros: Friendly staff. Pool and spa were great.
Cons: No complaints
8.3
Anonymous
Very Good
young couple
10-26-2017
Very good
Pros:
Cons: . Staff were great, room very clean, coffee good!
2.5
Anonymous
Poor
mature couple
10-25-2017
Very poor
Pros:
Cons:
10.0
Elena
Exceptional
young couple
10-24-2017
Only one day. It was...
Pros: Nice clean room. Quiet.
Cons:
8.8
Richard
Excellent
young couple
10-21-2017
Fabulous
Pros:
Cons: Took 2 days to repair a bathroom door. It was more like a 30 minutes walk to the beach, not 9 minutes as in the ad. Your daily rate was $194, at the site it would have been $169.
7.5
Anonymous
Good
mature couple
10-16-2017
Good
Pros:
Cons:
8.3
Jj
Very Good
family with young children
10-15-2017
Very good
Pros:
Cons:
9.6
Heidi
Exceptional
young couple
10-14-2017
Comfy way to experience Capitola
Pros: Chocolate chip cookies! Super friendly staff made us feel very welcome. Walking distance (ish) from center of Capitola. Comfy bed.
Cons: We prefer B&bs, but that wasn't an option this trip. We were actually pleasantly surprised with the quality and experience here.Located around a bunch of strip mall shops, though whole foods is right there too.
6.5
Sonya
Pleasant
review category group of friends
10-13-2017
I was there for a...
Pros:
Cons: Room was dusty. Drapes smelled of dust. I have asthma and was uncomfortable in room. Air conditioner did not work very well. Grab bar for tub was useless as it was on wrong side. Accident waiting to happen. Wi if connection was broken on desk. WiFi is poor in that area. Finally took my Apple IPhone to managers office to charge.
The hotel is supposed to be non smoking and pet free. Pet free is not true. I personally saw 2 pets on leash in the hotel. This is not good for people like myself who are allergic to dogs.
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