The hotel is located a few blocks from the quaint seaside village featuring unique gift shops, restaurants and art galleries. Many guestrooms have two vanity sinks.
Smoke free premises. 58 units, some two bedrooms. 3 stories, interior corridors. Accessibility (Call).
2 night minimum stay - seasonal and/or weekends, 3 day cancellation notice.
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 40 guests
Showing reviews 1 - 5 of 45
9.6
Sandra
Exceptional
mature couple
09-15-2016
Pros: Was very comfortable and clean nice atmosphere great location
Cons: Everything was good
8.3
Garland
Very Good
mature couple
09-15-2016
Pros:
Cons: The room window faced a delivery area next door. Very early am they were trucks noise backup alarms etc..... Not good
10.0
Shelley
Exceptional
family with older children
08-29-2016
Pros: Great location, room spacious, hot breakfast. Highly recommend.
Cons:
10.0
Lori
Exceptional
mature couple
08-26-2016
Pros: Good location. Friendly staff. Very clean. Great Continental breakfast selection. Highly recommend.
Cons: Had no complaints.
7.9
Anonymous
Good
solo traveller
08-25-2016
Pros: Very friendly and accommodating staff. Free breakfast was a plus given my early meeting the next day. Available early and had a nice variety and of quality food.
Cons: Heating/air conditioning unit very loud - no way to just put fan on without heat or air.
8.8
Lola
Excellent
family with young children
08-12-2016
Pros: Clean room
Cons: Not enough choices for breakfast. Jr suite room bed not comfortable.
5.4
Jonna
Fair
family with young children
08-08-2016
Pros: Breakfast was great! Fresh food and a lot of variety!
Cons: Noisy neighbors next door. Called 2 times to complain but no result. Room decent but not great. Good location. Close to many things to see and do!
10.0
Kimberly
Exceptional
mature couple
08-07-2016
Pros: Coffee was great.
Cons: Jimmy dean muffins over heated in the heating element.
10.0
Donna
Exceptional
mature couple
08-06-2016
Pros: Rooms were very quiet, beds so comfortable. We will return so.
Cons:
10.0
Beach
Exceptional
family with older children
07-31-2016
Pros: Spacious room and bathroom. A/c worked great. Our kids enjoyed swimming in the pool. Great location to all the nearby fun.
Cons: Could have had more towels in the room from the start. But, it was easy enough to get more.
10.0
Peggy
Exceptional
family with older children
07-30-2016
Pros: The staff was professional & very friendly. Felt very welcomed. The room was spotless, bed excellent. Was impressed how quiet, no real noise through the walls and it was sold out on my stay. Usually stay in Aptos but was sold out, first time staying here in Capitola. Was very pleased, will definately return.
Cons: The only critique would be that the breakfast could be improved. Offer more choices.
8.3
Sarah
Very Good
family with young children
07-28-2016
Pros: Near everything if driving. Spacious suite room.
Cons: Sofa bed very uncomfortable.
Air conditioning unit noisy.
Some road noise.
10.0
Brisella
Exceptional
family with young children
07-27-2016
Pros: I like everything
Cons:
1.0
Zac
Very Poor
Traveling as Couple
07-26-2016
Pros: The staff was friendly and the location was nice
Cons: The room smelt like B.O. And dirty diapers, faucet was broken and was never fixed during my stay. The sheets was full of wads of long black hair and wasn't changed when asked. The water in the shower was cold and shower + sinks were filthy.
8.3
Robyn
Very Good
family with older children
07-25-2016
Pros: We were greeted with cookies and our room was ready early. Felt very welcomed.
Cons: Our room's air conditioner didn't work and the pillows are too fluffy and big. We were able to more to a different room however so it ended up working out ok. Bring your own pillow from home!
8.0
Kathy
Very Good
Traveling as Couple
07-17-2016
Pros: It was clean and quiet. Staff was very accommodating.
Cons: I was surprised I didn't see any tea bags. I did bring mine from home. But there was not enough hot water.
6.3
Helen
Pleasant
family with older children
07-15-2016
Pros: Breakfast
Cons: A very long drive from LA.
5.4
Anna
Fair
family with older children
07-14-2016
Pros: I thought that it was quite expensive for what you got. No view. Busy.
Cons: Expensive and no view. I paid 266.00 for the night. I made the mistake of thinking it was the Best Western in Aptos.
8.8
Will
Excellent
mature couple
07-08-2016
Pros: Liked the two separate sinks, microwave and especially the frig. Great, easy and ample parking. Thanks for the cookie!
Cons: Didn't like tiny pillows. There wasn't just a sheet that could be used by itself without having to separate the blanket and bed cover.
7.9
Simonetta
Good
family with older children
07-07-2016
Pros: This Hotel is really nice and definitely a higher quality Best Western.
Rooms are spacious and clean.
Breakfast is good
Capitola is a lovely place and you can reach the village sith a 10 minute-walk.
The hotels is surrounded by stores, pharmacies and places to eat.
Cons:
8.8
Christine
Excellent
family with older children
07-07-2016
Pros: Staff was very friendly. We had requested a roll away bed for sat night and wasn't delivered to the room. I went to the front desk and Steve was on it. Found out that a employee had a family emergency and had left early. Steve had the roll out bed at our room by the time we got back to the room
Cons:
10.0
John
Exceptional
young couple
07-06-2016
Pros: If you're interested in surfing near Pleasure Point and relaxing in Capitola Village, this location is great. The hotel staff was remarkably helpful and the hotel greatly exceeded my expectations for a Best Western (having never been in a Best Western Plus before).
Cons:
9.6
Genovino
Exceptional
mature couple
06-20-2016
Pros: Great breakfast, big room, comfy bed, super clean - pretty much everything!
Cons: Location is not great if you're there for the beach, but is fine for everything else.
7.5
Steve
Good
family with older children
06-15-2016
Pros: There was a small selection of food at breakfast. The room was fine.
Cons: Breakfast could have offered eggs, bacon, or sausage.
8.3
Ryan
Very Good
solo traveller
04-10-2016
Pros:
Cons: Loud security door.
7.5
Jj
Good
family with young children
04-08-2016
Pros: Location.
Cons: Card key did not work well. Tried many times.
9.6
Acundiff
Exceptional
young couple
02-17-2016
Pros: Location is great and very close to the beach. Bed was super comfy. Breakfast was great and staff were super nice! Can't wait to come back
Cons:
10.0
Thomas
Exceptional
family with young children
01-29-2016
Pros: Staff was very helpful, we look for a place to take a six year old fishing. The staff told us of a great place .
Cons:
10.0
Anonymous
Exceptional
young couple
01-25-2016
Pros: The room was very clean
Cons:
9.2
Robert
Wonderful
mature couple
12-31-2015
Pros: The room was clean, the staff was great, the food was good.
Cons: We had trouble getting the air conditioning to stay at a comfortable setting.
7.0
Kevin
Good
Solo Traveler
12-02-2015
Pros: Easy access in the shopping district
Cons: My room was adjacent to an elevator shaft so every time it was called I could hear it. Woken up at 4AM because of it.
10.0
Anonymous
Exceptional
solo traveller
11-14-2015
Pros: Staff was very helpful. Breakfast was ready as scheduled and was hot.Complimentary cookies were a plus. Made it feel like home!
Cons:
9.6
Suanna
Exceptional
family with young children
08-09-2015
Pros: Capitols is a central location for the coast. Very comfortable hotel. Staff was . Accommodating.
Cons: Nothing
10.0
Charles
Exceptional
Traveling as Couple
07-21-2015
Manager was super friendly. Decor was great. Breakfast was super.
Pros: Perfect location. Close to beach and lots of shopping
Cons:
9.2
Edward
Wonderful
solo traveller
05-07-2015
Pros: The hotel was very clean and the staff was accommodating. Given the drought I was very willing to not having my sheets changed every day. Heck, I don't do that at home. In addition I didn't need fresh towels every day. Again, I don't launder my towels at home after each use.
Cons: When I arrived there was no water. I was told it would take 1 - 2 hours to be restored and it was. When I got to my room the A/C wasn't working. I called the front desk and was condescendingly told how to operate it. I told the clerk I had already done what he was suggesting. The clerk then told me he would send a maintenance man to show me how to operate the A/C. The maintenance man, Francisco, arrived and concluded that the unit wasn't working, something I had already known. Francisco then replaced the unit and my room began to cool down. Following that rather unpleasant first experience/impression the rest of my stay was excellent.
10.0
Elizabeth
Exceptional
mature couple
04-28-2015
Pros: We are always pleased to sleep well.
Cons: Nothing
10.0
Donna
Exceptional
mature couple
04-13-2015
Pros: Comfortable quiet rooms, staff very welcoming
Cons:
10.0
Griselda
Exceptional
family with young children
03-28-2015
Pros: The gentleman at the counter (Blake) was awesome he was extremely helpful we we're traveling with a 1 year old that was getting a little fussy and Blake got us into our room earlier than check in time so we got our baby resting which was nice!
Cons: Everything was great!
9.2
Anonymous
Wonderful
mature couple
03-19-2015
Pros: Easy access, friendly staff, a lot of good restaurants nearby, plenty of free parking at the motel lot. Nice walk if you wished to walk to downtown Capitola or Pleasure Point.
Cons: Location is a little bit away from the seashore and small shops of Capitola. This hotel is located in the business area near many malls.
7.1
John
Good
solo traveller
03-10-2015
Pros: Clean & comfortable.
Cons: I fell it was a little over priced.
7.5
Anonymous
Good
family with young children
03-09-2015
Pros: Close to a lot of conveniences
Cons: could hear EVERYTHING in room next door - very annoying.
10.0
Elizabeth
Exceptional
mature couple
03-07-2015
Pros: Comfort
Cons:
10.0
Anonymous
Exceptional
solo traveller
01-08-2015
Pros: Very quiet and comfortable room. The reception staff were friendly. The breakfast was great. I would definitely stay here again
Cons:
9.6
Paul
Exceptional
mature couple
01-04-2015
Pros: Staff was friendly and courteous; it was a New Year's Eve get-away and Best Western didn't try to gouge on its rates; very clean and comfortable facilities.
Cons:
9.2
George
Wonderful
mature couple
11-01-2014
Pros: The friendly, informative and helpful staff, Steve in particular. Good base for traveling. Shadowbrook restaurant in town visited twice! Whale watching out of Monterey was a highlight.
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