Hyatt Carmel Highlands

AAA Inspector Rating

8.7

Exceptional

1 Guest Ratings

120 Highlands Dr

Carmel-By-The-Sea, CA 93923- Map It

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AAA Inspector Rating Details (scale 1-5)

4.0

Overall

Room3.6

Bath3.5

Public Areas3.8

AAA Inspector Notes

Located on a cliff with outstanding ocean views, some of this property's units are small but very tastefully appointed. Many units also offer a wood-burning fireplace and patio. Smoke free premises. 48 units, some kitchens. 2-3 stories (no elevator), exterior corridors. Accessibility (Call).

More about Carmel-By-The-Sea, CA More Hotels in Carmel-By-The-Sea, CA

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Hotel

Location

4 mi s on SR 1. Located in Carmel Highlands. 120 Highlands Dr 93923.

AAA Benefit

Members save 10% or more and earn World of Hyatt points when booking AAA rates!

Pool

heated outdoor.

Parking

on-site and valet.

Dining & Entertainment

California Market, Pacific's Edge, see separate listings, full bar.

Business Services

Available on premises

Room Amenities

refrigerators, coffeemakers, pay movies, high-speed Internet, wireless Internet, safes. Some: microwaves.

Sports & Recreation

hot tub, bicycles, picnic facilities, trails, exercise room, massage.

Guest Services

valet laundry, room service, child care.

Terms

check-in 4 pm, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE

Exceptional

Based on Ratings from 1 guests

Showing reviews 1 - 5 of 25

10.0

Anonymous

Exceptional

07-21-2017

This is a lovely and special hotel in an unbeatable location. Carmel Highlands is one of the most beautiful places on earth and this hotel takes full advantage of its views.

Pros: oceanfront location

Cons: hotel cuisine could be edgier - too predictable

8.0

Anonymous

Very Good

07-21-2017

Pros: Views of the Pacific Ocean.

Cons: Had to wait one hour for our room, even though we arrived at 3:30. The wait staff in the dining room was totally disjointed and seemed to lack any direction by a manager on duty.

9.0

Anonymous

Wonderful

07-21-2017

Stayed for 2 nights in a suite. 2 story suite, living room and full kitchen and bathroom downstairs. Upstairs bedroom and very large bathroom area with walkin closet. Was very comfortable. All the rooms have wood burning fireplaces which is very charming. Overall stay was very comfortable. Clean rooms, quiet and beautiful views. Would go back just eat either in room or go somewhere else.

Pros: It didn't feel like a hotel. The rooms are spread out into different buildings, felt like an apartment complex. It was busy, but since everything was spread out, it was quiet. Quite was very comfortable and clean.

Cons: Ate at restaurants on site a couple of times. Good was pricey and not all that good. I suppose you pay for the view and convenience though.

5.0

Anonymous

Fair

07-21-2017

None

Pros: The place is very good.

Cons: The wifi needs more improvement.

10.0

Anonymous

Exceptional

07-21-2017

Pros: View and fire place in room

Cons: No

10.0

Anonymous

Exceptional

07-21-2017

Pros: Awesome view of the ocean. Love the wood burning fireplace. Breakfast was delicious. Staff very professional and attentive

Cons:

9.6

Anonymous

Exceptional

07-05-2017

Fantastic location at the shore...

Pros: Fantastic location at edge of the Pacific Ocean and closest neighbour to Point Los Lobos. Tremendous view from our room. Funny thing is that in the middle of the summer you have to light the fireplace to keep warm.

Cons: Pricey!

8.8

Anonymous

Excellent

06-05-2017

Didn't use

Pros: I didn't use

Cons:

8.8

Anonymous

Excellent

05-09-2017

Fabulous

Pros: Great view and breakfast

Cons: Quite expensive

9.2

Anonymous

Wonderful

04-27-2017

Beautiful property

Pros: Everything!

Cons: Nothing

8.3

Anonymous

Very Good

04-09-2017

Amazing location.

Pros: Great location and stunning views out to ocean. Staff at front desk extremely helpful In dealing with a problem.

Cons: Restaurant was expensive, but mediocre

4.2

Anonymous

Disappointing

02-26-2017

I will never return to...

Pros: We really DID NOT like it.

Cons: That hotel is in a mountain and the rooms are spread out thru diferente points of the hill. To get to our room we need to go down 3-4 stairs or 30-40 steps. It was raining and it there was no coverage. To complete this disaster, THERE WAS NO POWER, so all was happening at night & under the rain. I have 65 years old, travel abroad several times every single year and NEVER faced such ugly situation, paying more than $1000,00 including our dinner. That is a shame that a huge chain like Hyatt do this kind of theft from their guests. Next morning, when checking out they gave a rebate of $100.00 due to the fact that there was no power during all that night. It is a shame they don´t have a generator nor coverage to get to their rooms. You should not recomend this hotel for future guests, or at the least to allert them about the features this hotel has. While there you feel like in a trap as it it is far from everything. Thank you.

10.0

Anonymous

Exceptional

02-16-2017

great hotel

Pros: There is a fireplace in room, you can light real woods in it. The breakfast is very good, the view from the restaurant is perfect.

Cons:

9.6

Anonymous

Exceptional

02-04-2017

Exceptional

Pros: The hotel is at a great location - right on the highlands by the pacific ocean, which means your room will have a fantastic view of trees & ocean! The room is quite small, however, so is not the best for a family. There are three of us and they got us an air mattress, which is very comfortable but makes the room even tighter. Our a/c did not work at all, but they tried to fix that many times and bring us a heater (which didn't help very much...), but I appreciate the kindness of the staff here.

Cons:

9.2

Anonymous

Wonderful

01-01-2017

Lovely!

Pros: Beautiful location. Our two level townhouse style unit had an ocean view, fireplace and Jacuzzi tub.

Cons: The unit smelled of burning wood (they use in the fireplace) and it was quite bothersome to both of us.

8.3

Anonymous

Very Good

07-12-2017

Very good

Pros:

Cons:

10.0

Anonymous

Exceptional

07-04-2017

Exceptional

Pros:

Cons:

9.6

Anonymous

Exceptional

06-26-2017

Exceptional

Pros:

Cons:

6.7

Anonymous

Pleasant

06-16-2017

Pleasant

Pros:

Cons:

9.6

Anonymous

Exceptional

05-18-2017

Exceptional

Pros:

Cons:

9.6

Anonymous

Exceptional

03-20-2017

Exceptional

Pros:

Cons:

10.0

Anonymous

Exceptional

02-14-2017

Exceptional

Pros:

Cons:

10.0

Anonymous

Exceptional

04-06-2017

Exceptional

Pros:

Cons:

8.3

Anonymous

Very Good

01-30-2017

Very good

Pros:

Cons:

10.0

Anonymous

Exceptional

11-30-2016

Exceptional

Pros:

Cons:

Showing reviews 1 - 5 of 25