Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
A grand entrance is enhanced with lush gardens and water fountains. Take a breather from the Casino and retreat to your room where plush bedding and crisp linens await to relax you.
Smoke free premises. 194 units. 12 stories, interior corridors. Accessibility (Call).
valet laundry, room service, area transportation-within 10 mi.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 152 guests
Showing reviews 1 - 5 of 50
10.0
Larry
Exceptional
Business Traveler
06-23-2017
Pros: THE STAFF ! I am talking about EVERONE we ran into. The Hotel staff the Security officers, ALL were VERY kind and they greet you with very pleasant hellos and also the whole place was VERY clean and the rooms are very nice.
Cons: Maybe the parking. They seem to have an over abundance parking for valet , but not that big a deal. Valet was only $5
7.0
Janet
Good
06-23-2017
Pros: The rooms are very nice and clean. It was spacious and quiet, which I appreciate a lot!
Cons: The parking is horrible and super far away. When you step outside, the casino is packed. The entrances have people smoking in the front all the time. The casino area is not clean, but the hotel area where guests stay is clean and looks amazing.
7.0
Verified Hotel Guest
Good
Family with Young Children
06-23-2017
Pros: Room is appealing and clean, sufficient space for 2 adults and 1 infant.
Cons: Lobby smells very bad because of the smoke from the casino , the interior light fixture makes the space looks very bad. There is no coffee maker in the room, can't get any hot water for formula.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: We asked for a late checkout and they let us stay an extra 2 hours. Staff was very nice and helpful.
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros: The staff were really friendly and they have Valet Parking for just $5 a night. The room we got was really clean as well.
Cons: The fact that there is so much people around because of the casino and if you dont get valet parking then good luck finding any parking close to the hotel. Our shower head and the sliding door for our closet was broken when we arrived but got it fixed.
6.0
William
Pleasant
Solo Traveler
06-23-2017
Pros: Not too hectic. Valet parking was fast and easy.
Cons: Left a wake up call but did not get it. No sitting chair in room. Only a desk chair. Hard to activate shower. The lever on faucet was not easy to use...looked good but not easy to use. (Typical of designers.)
9.0
Anthony
Wonderful
Traveling as Couple
06-23-2017
Pros: The staff was the best part. The moment we walked-in we were greated with a smile. The young lady even talked to us about her cell phone troubles, and I tried to convince her to get an iPhone-no luck.
Cons: The casino did not have any slot machines. Don't go to this hotel thinking it's a regular casino. It's Poker, Chinese Poker, and Black Jack. We were hoping for some slots.
8.0
Anand
Very Good
Business Traveler
06-23-2017
Pros: Nice room with good quality bed linen and towels. Excellent coffee in the room. Friendly reception. Plenty of free self parking
Cons: No free WiFi in the room
6.7
Humiliated
Pleasant
family with young children
06-17-2017
Pros: Proximity to casino
Cons: Late check out, was not told my key would not work after noon. I was "escorted" to the pool publicly to verify mi I'd and we himuliated. Also was not told about all the construction when I booked.
3.8
Saloma
Poor
young couple
06-03-2017
Pros: Comfort of the bed
Cons: The shower didn't work
6.3
Tim
Pleasant
review category group of friends
05-25-2017
Pros: Nice room decor.
Cons: Restaurant service
5.4
L
Fair
young couple
05-17-2017
Pros: Free parking is good and Valet parking is only 5 dlls per day and very good service.
Cons: When we arrived the hotel two guys were fighting outside casino's door, security guys were separating them, it was my first bad impression.Beds were uncomfortable.The guests in the next room we were woken at 2 in the morning because they were talking very loud, probably they are drunk so, We decid not call to reception, because, they sounded so annoyed that We were afraid of them.
10.0
Vanessa
Exceptional
family with young children
05-12-2017
Pros: Stay was good
Cons: I didn't like that we had to pay to have our car in valet parking otherwise we had to park behind the building.
7.1
Jorge
Good
young couple
05-04-2017
Pros: The spa
Cons: The bathroom could of been more updated
9.6
Mary
Exceptional
young couple
04-28-2017
Pros: The check in girl at the desk was super rude to me when I checked in at night, but the girl that I checked out with and another worker there at the hotel was so accommodating I forgot the to complain about the rude girl that checked me in at night. Other then the rude check in girl it was such a great stay I would have to say
Cons: The girl who checked me in at night she had an attitude and wasn't friendly and courteous at all. I really wanted to complain right away but I was too tired too but yeah she kinda made a really bad impression of the place
10.0
Violeta
Exceptional
family with young children
04-28-2017
Pros: everyting was perfect incluide
pool and jaqusi
the room the bathrom
Cons: i dont like on the reservaction
i reques small refrigerator and microwave and no allowed to breafast
10.0
Rosa
Exceptional
young couple
04-17-2017
Pros: I liked everything
Cons: I like everything
8.3
Paul
Very Good
young couple
03-29-2017
Pros: Convient for Citdal Outlets
Cons: No fridge in room
7.5
Wallace
Good
young couple
12-17-2016
Pros: Casino
Cons: Check in staff very slow.
6.7
Adrian
Pleasant
review category group of friends
11-08-2016
Pros: The hotel room was quite nice and the beds were comfortable.
Cons: Bathroom was quite dirty. There was a lot of dirt on the ventilation outlet.
5.0
Eliza
Fair
young couple
10-30-2016
Pros:
Cons: Excessive noise from the street
7.9
Vladimir
Good
solo traveller
10-27-2016
Pros: Liked the hotel in general, good facility.
Cons: Didn't like the casino, felt very uncomfortable at pokerroom. Also, waitress in the rastaurant loket like if she is doing a favor that she gives you a food.
10.0
Ronald
Exceptional
solo traveller
10-23-2016
Pros: Great experience
Cons: I'll be back!
7.1
Milomir
Good
solo traveller
10-07-2016
Pros:
Cons: For that money breakfast must be on the level 4* hotel. Many hotels with 3* have a better ofer for breakfast!
10.0
Eloise
Exceptional
young couple
09-12-2016
Pros:
Cons: Parking lot was a bit confusing. But otherwise all great.
10.0
I
Exceptional
review category group of friends
08-27-2016
Pros: We chose this hotel for the final 3 nights of our USA holiday over the Bellagio and so glad we did. Our room (below 40th floor) was superb, spacious and very well appointed and the Hotels own Restaurant on the ground floor offered a great choice of delicious food. The concierge was brilliant sorting out our airline reservations and she also arranged our seats at a Show - Michael Jackson 'One', an absolute must see.
Cons: Generally there was nothing I didn't like about this hotel except perhaps the pressure pads underneath the drinks in the fridge in the room which operated whether the drink was consumed or not.
5.4
Adam
Fair
mature couple
08-11-2016
Pros:
Cons: I Gamble a lot there and would stay more often but for just to stay the night for a gamble that just lost 3 grand and then pay 300 no good outdoor jacuzzi and pool should be much better no bar or food outside and number you have no room with a nice big in room Jacuzzi with lights music if you had that i would for sure a lot more i drive all the way to Pechanga Casino just for their jacuzzi rooms nice oh and there is not a smoking room you used to have now no sucks
9.6
Fabian
Exceptional
mature couple
08-06-2016
Pros: I only stayed for a few hours but the service was really good and the staff was friendly
Cons: -
8.3
Marc
Very Good
family with young children
07-14-2016
Pros: Close to outlet
Cons: Small pool, not enough restaurant
10.0
Leyizz
Exceptional
review category group of friends
07-12-2016
Pros: Staff was friendly.
Cons: You need your room key to turn on the lights and A/C, I didn't know until I checked out.
10.0
Love
Exceptional
solo traveller
07-11-2016
Pros: Staffs were super friendly.
Room was very clean.
And it was very amazing to staying.
Cons:
9.6
Anonymous
Exceptional
mature couple
06-05-2016
Pros:
Cons: charged $11 for two small cups of coffee at the Bistro.
10.0
Rosie
Exceptional
review category group of friends
05-31-2016
Pros: Very clean, staff very helpful
Cons:
2.5
Orisabis
Poor
solo traveller
05-29-2016
Pros: Nothing there I liked.
Cons: Walking in the hotel, the guest service staff were very unhappy. They mentioned they hate their job. Also, the cafés cashier was a pregnant girl who had horrible customer service that did not greet the customers in front of me properly. She said "what do you want?" I was very concerned and upset about the bad service there. Immediately I felt very uncomfortable. I preferred losing the money I paid you guys then staying there.
8.3
Somsak
Very Good
solo traveller
05-16-2016
Pros:
Cons: Security
10.0
Chiraza
Exceptional
solo traveller
05-12-2016
Pros: The Hotel Staff was truly amazing. Even remembered my name! Every request was dealt with in a very expedient manner and with a smile. Best hotel stay I have ever had. Truly. I travel a lot. Nice rooms. They only do Valet but not a problem they only charged me $5.00 per day. Wow.
Cons: I don't think the Restaurants were run by the same people as the hotel, probably run by the casino staff, completely different experience altogether. Inexperienced wait staff. Slow moving and inattentive. The breakfast buffet was filled with fodder..... Some kind of spam like meat, not even spam looked like maybe pressed bacon. Too afraid to eat. All the breads were made from yoga mat material, springy and plasticy. Eggs were not real I don't think. I also had dinner there one night and they tried to pass off a Chuck eye steak as a ribeye. Not good business guys....So overall the 323 ripoff and lazy inattentive staff but nice and polite, the sports bar, lazy inattentive and obtuse bar staff as well as really greasy late-night food. The café great burger and good attentiveness. If I go back I would eat at the café...
6.7
Horacio
Pleasant
family with young children
05-10-2016
Pros: The valett staff was always smiling courteus and attentive
Cons: Front desk doesn't know if we have abaliable towels at pool the staff was always seem frustrated by cuestions they were unavailable to check me in at 2pm I worked for four seasons and we do our best when a guess challenge a check iin time not always was possible to do it but we check with house keeping all time but it look they dont care abou it it was like you want a room now is one bed or wair until 3pm
7.9
Lisa
Good
review category group of friends
05-03-2016
Pros: Our room was a very good size
Cons: Our friends room was very small
9.6
Octavio
Exceptional
review category group of friends
05-01-2016
Pros: The bar
Cons:
9.6
Diandrae
Exceptional
mature couple
04-23-2016
Pros: I pretty much liked everything, the bed was excellent though.
Cons: You could atleast filled the bodywash bottle
5.0
Meh
Fair
solo traveller
04-12-2016
Pros: Got upgraded to an executive suite.
Cons: Eventhough it was an executive suite I could hear everything from next door.. all that separated us was a couple doors with a huge gap in the bottom of the doors.. neighbors were loud and they were doing drugs.. the kind that go through your nose. And once it was all said and done I could hear them doing it.. heard the smacking of certain parts and moaning.. I barely got any sleep for 180 dollar room..
5.8
Anonymous
Okay
solo traveller
03-21-2016
Pros: Room was clean.
Cons: Room did not come w/ amenities as advertised (fridge, microwave, etc). Valet tried to charge for carwashes we did not receive or ask for.
3.8
Gerard
Poor
solo traveller
03-10-2016
Pros:
Cons: Bogus charge on my credit card of $43.70. Now I have to wait for dispute process.
3.8
Thomas
Poor
solo traveller
02-23-2016
Pros: I wasn't given the chance to like anything. Started off bad and continued to get worse.
Cons: Giovanni, the manager, has yet to call me about this. I have left him a message and told by two different people he would call me. I was offered an "upgrade" in which I took by booking.com for about $100 extra for my two night stay in which I decided to accept. Bigger room / king bed ... All that. I go to check in and they tried to put me in a reg single room with two beds. After arguing with the lady at the computer I was put in a king bed room. But the room didn't seem like an "upgraded" room. No fridge. No microwave. Seemed below average if anything. But whatever. I just went with it. The a/c did not work in the room. I woke up Friday night at 2am stuck to my sheets. Was I moved rooms the next day, NO! Did Giovanni (manager) call me at all, even one time? This is 5 days later and I have not heard from him.
9.2
James
Wonderful
review category group of friends
02-14-2016
Pros: Good and friendly staff
Cons:
7.1
Business
Good
family with young children
02-02-2016
Pros: Nice room, kept up well.
Cons: I have been to so many Las Vegas hotels, and I have never felt that I have been 'watched' as much as I did at this hotel. Even questioned, as I walked in the door, more than once. Very uncomfortable! Not family friendly at all.
7.5
Anonymous
Good
family with young children
01-21-2016
Pros: room
Cons: no breakfast
7.1
Robert
Good
young couple
01-16-2016
Pros: + near an outlet
+ hotel is ok
Cons: - when you include the breakfast into your rate, they give you vouchers - with these vouchers you only get the American breakfast and a cup of coffee/tea, you can't choose from the menu which has much better stuff on it - definitely not worth the money, after talking to the manager we got everything we wanted
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