A grand entrance is enhanced with lush gardens and water fountains. Take a breather from the Casino and retreat to your room where plush bedding and crisp linens await to relax you.
Smoke free premises. 194 units. 12 stories, interior corridors. Accessibility (Call).
valet laundry, room service, area transportation-within 10 mi.
Terms
cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 100 guests
Showing reviews 1 - 5 of 50
10.0
Eloise
Exceptional
young couple
09-12-2016
Pros:
Cons: Parking lot was a bit confusing. But otherwise all great.
10.0
I
Exceptional
review category group of friends
08-27-2016
Pros: We chose this hotel for the final 3 nights of our USA holiday over the Bellagio and so glad we did. Our room (below 40th floor) was superb, spacious and very well appointed and the Hotels own Restaurant on the ground floor offered a great choice of delicious food. The concierge was brilliant sorting out our airline reservations and she also arranged our seats at a Show - Michael Jackson 'One', an absolute must see.
Cons: Generally there was nothing I didn't like about this hotel except perhaps the pressure pads underneath the drinks in the fridge in the room which operated whether the drink was consumed or not.
5.4
Adam
Fair
mature couple
08-11-2016
Pros:
Cons: I Gamble a lot there and would stay more often but for just to stay the night for a gamble that just lost 3 grand and then pay 300 no good outdoor jacuzzi and pool should be much better no bar or food outside and number you have no room with a nice big in room Jacuzzi with lights music if you had that i would for sure a lot more i drive all the way to Pechanga Casino just for their jacuzzi rooms nice oh and there is not a smoking room you used to have now no sucks
9.0
Anthony
Wonderful
Traveling as Couple
08-10-2016
Pros: The staff was the best part. The moment we walked-in we were greated with a smile. The young lady even talked to us about her cell phone troubles, and I tried to convince her to get an iPhone-no luck.
Cons: The casino did not have any slot machines. Don't go to this hotel thinking it's a regular casino. It's Poker, Chinese Poker, and Black Jack. We were hoping for some slots.
6.0
William
Pleasant
Solo Traveler
08-09-2016
Pros: Not too hectic. Valet parking was fast and easy.
Cons: Left a wake up call but did not get it. No sitting chair in room. Only a desk chair. Hard to activate shower. The lever on faucet was not easy to use...looked good but not easy to use. (Typical of designers.)
9.6
Fabian
Exceptional
mature couple
08-06-2016
Pros: I only stayed for a few hours but the service was really good and the staff was friendly
Cons: -
8.3
Marc
Very Good
family with young children
07-14-2016
Pros: Close to outlet
Cons: Small pool, not enough restaurant
10.0
Leyizz
Exceptional
review category group of friends
07-12-2016
Pros: Staff was friendly.
Cons: You need your room key to turn on the lights and A/C, I didn't know until I checked out.
10.0
Love
Exceptional
solo traveller
07-11-2016
Pros: Staffs were super friendly.
Room was very clean.
And it was very amazing to staying.
Cons:
9.6
Anonymous
Exceptional
mature couple
06-05-2016
Pros:
Cons: charged $11 for two small cups of coffee at the Bistro.
10.0
Rosie
Exceptional
review category group of friends
05-31-2016
Pros: Very clean, staff very helpful
Cons:
2.5
Orisabis
Poor
solo traveller
05-29-2016
Pros: Nothing there I liked.
Cons: Walking in the hotel, the guest service staff were very unhappy. They mentioned they hate their job. Also, the cafés cashier was a pregnant girl who had horrible customer service that did not greet the customers in front of me properly. She said "what do you want?" I was very concerned and upset about the bad service there. Immediately I felt very uncomfortable. I preferred losing the money I paid you guys then staying there.
8.3
Somsak
Very Good
solo traveller
05-16-2016
Pros:
Cons: Security
10.0
Chiraza
Exceptional
solo traveller
05-12-2016
Pros: The Hotel Staff was truly amazing. Even remembered my name! Every request was dealt with in a very expedient manner and with a smile. Best hotel stay I have ever had. Truly. I travel a lot. Nice rooms. They only do Valet but not a problem they only charged me $5.00 per day. Wow.
Cons: I don't think the Restaurants were run by the same people as the hotel, probably run by the casino staff, completely different experience altogether. Inexperienced wait staff. Slow moving and inattentive. The breakfast buffet was filled with fodder..... Some kind of spam like meat, not even spam looked like maybe pressed bacon. Too afraid to eat. All the breads were made from yoga mat material, springy and plasticy. Eggs were not real I don't think. I also had dinner there one night and they tried to pass off a Chuck eye steak as a ribeye. Not good business guys....So overall the 323 ripoff and lazy inattentive staff but nice and polite, the sports bar, lazy inattentive and obtuse bar staff as well as really greasy late-night food. The café great burger and good attentiveness. If I go back I would eat at the café...
6.7
Horacio
Pleasant
family with young children
05-10-2016
Pros: The valett staff was always smiling courteus and attentive
Cons: Front desk doesn't know if we have abaliable towels at pool the staff was always seem frustrated by cuestions they were unavailable to check me in at 2pm I worked for four seasons and we do our best when a guess challenge a check iin time not always was possible to do it but we check with house keeping all time but it look they dont care abou it it was like you want a room now is one bed or wair until 3pm
7.9
Lisa
Good
review category group of friends
05-03-2016
Pros: Our room was a very good size
Cons: Our friends room was very small
9.6
Octavio
Exceptional
review category group of friends
05-01-2016
Pros: The bar
Cons:
9.6
Diandrae
Exceptional
mature couple
04-23-2016
Pros: I pretty much liked everything, the bed was excellent though.
Cons: You could atleast filled the bodywash bottle
5.0
Meh
Fair
solo traveller
04-12-2016
Pros: Got upgraded to an executive suite.
Cons: Eventhough it was an executive suite I could hear everything from next door.. all that separated us was a couple doors with a huge gap in the bottom of the doors.. neighbors were loud and they were doing drugs.. the kind that go through your nose. And once it was all said and done I could hear them doing it.. heard the smacking of certain parts and moaning.. I barely got any sleep for 180 dollar room..
5.8
Anonymous
Okay
solo traveller
03-21-2016
Pros: Room was clean.
Cons: Room did not come w/ amenities as advertised (fridge, microwave, etc). Valet tried to charge for carwashes we did not receive or ask for.
3.8
Gerard
Poor
solo traveller
03-10-2016
Pros:
Cons: Bogus charge on my credit card of $43.70. Now I have to wait for dispute process.
3.8
Thomas
Poor
solo traveller
02-23-2016
Pros: I wasn't given the chance to like anything. Started off bad and continued to get worse.
Cons: Giovanni, the manager, has yet to call me about this. I have left him a message and told by two different people he would call me. I was offered an "upgrade" in which I took by booking.com for about $100 extra for my two night stay in which I decided to accept. Bigger room / king bed ... All that. I go to check in and they tried to put me in a reg single room with two beds. After arguing with the lady at the computer I was put in a king bed room. But the room didn't seem like an "upgraded" room. No fridge. No microwave. Seemed below average if anything. But whatever. I just went with it. The a/c did not work in the room. I woke up Friday night at 2am stuck to my sheets. Was I moved rooms the next day, NO! Did Giovanni (manager) call me at all, even one time? This is 5 days later and I have not heard from him.
9.2
James
Wonderful
review category group of friends
02-14-2016
Pros: Good and friendly staff
Cons:
7.1
Business
Good
family with young children
02-02-2016
Pros: Nice room, kept up well.
Cons: I have been to so many Las Vegas hotels, and I have never felt that I have been 'watched' as much as I did at this hotel. Even questioned, as I walked in the door, more than once. Very uncomfortable! Not family friendly at all.
7.5
Anonymous
Good
family with young children
01-21-2016
Pros: room
Cons: no breakfast
7.1
Robert
Good
young couple
01-16-2016
Pros: + near an outlet
+ hotel is ok
Cons: - when you include the breakfast into your rate, they give you vouchers - with these vouchers you only get the American breakfast and a cup of coffee/tea, you can't choose from the menu which has much better stuff on it - definitely not worth the money, after talking to the manager we got everything we wanted
9.0
Juan
Wonderful
Family with Young Children
01-11-2016
Pros: Extremely friendly and helpful staff.
Cons: The casino, I would not have booked the room if I knew there was a casino in the hotel. It was fine but I was traveling with my wife and kids and I do not think a casino is necessarily family friendly.
10.0
Eric
Exceptional
Traveling as Couple
01-01-2016
Pros:
Cons: Parking
7.0
Verified Hotel Guest
Good
Family with Young Children
12-31-2015
Pros: Room is appealing and clean, sufficient space for 2 adults and 1 infant.
Cons: Lobby smells very bad because of the smoke from the casino , the interior light fixture makes the space looks very bad. There is no coffee maker in the room, can't get any hot water for formula.
4.2
Unhappy
Disappointing
mature couple
12-13-2015
Pros:
Cons: Location
7.0
Janet
Good
12-06-2015
Pros: The rooms are very nice and clean. It was spacious and quiet, which I appreciate a lot!
Cons: The parking is horrible and super far away. When you step outside, the casino is packed. The entrances have people smoking in the front all the time. The casino area is not clean, but the hotel area where guests stay is clean and looks amazing.
2.5
Jeremias
Poor
young couple
12-06-2015
Pros: Gagging
Cons: Integrity
7.1
Averel
Good
young couple
12-01-2015
Pros: The hotel is beautiful and the spa is amazing!
Cons: The staff and management at the arena must be retrained or hire new personnel. They are inefficient, rude and the lack of customer service is unbearable. What a shame.
8.0
Verified Hotel Guest
Very Good
Solo Traveler
11-16-2015
Pros: Had a very enjoyable stay. Everything was lovely.
Cons: No complaints!
8.3
Reuniongoer
Very Good
mature couple
10-29-2015
Pros: This hotel, considering its location in an industrial and commercial part of Los Angeles, was very quiet, extravagantly furnished, and very clean. If you have a reason to stay in this area this is an excellent choice. There is a huge gaming casino here but it is in the opposite side of the building from the hotel rooms, so if you are here to rest, you can do that well.
Cons:
9.6
Rex
Exceptional
family with older children
10-29-2015
Pros: Close to factory outlet shops.
Cons: Too far from disneyland.
4.5
Mahendra7
Disappointing
solo traveller
10-23-2015
Pros: Location
Cons: My room is not as per the decription. No water, no coffee maker or mini bar! It was sad
9.6
Estella
Exceptional
mature couple
10-21-2015
Pros: How comfortable the bed, pillows and bedding.
Cons:
10.0
Ahmed
Exceptional
review category group of friends
10-06-2015
Pros: It's just perfect service, clean and convenient. Location is perfect
Cons:
7.5
Dula
Good
solo traveller
10-06-2015
Pros: I love staying at your Establishment i can go for the weekend so i can rest and relax with no one bothering me thank you Mrs. Dula Llamas
Cons:
8.8
Aldric
Excellent
solo traveller
09-22-2015
Pros:
Cons: The bathroom doors in executive rm. Sliding doors didn't slide smoothly and no privacy in bathroom.
7.5
Daniel
Good
mature couple
09-22-2015
Pros: Casino
Cons: The room was small and didn't come with everything it was suppose to. Microwave, coffee maker, refrigerator, mini bar
10.0
Larry
Exceptional
Business Traveler
09-05-2015
Pros: THE STAFF ! I am talking about EVERONE we ran into. The Hotel staff the Security officers, ALL were VERY kind and they greet you with very pleasant hellos and also the whole place was VERY clean and the rooms are very nice.
Cons: Maybe the parking. They seem to have an over abundance parking for valet , but not that big a deal. Valet was only $5
2.9
Carl
Poor
mature couple
08-28-2015
Pros:
Cons: They were doing renovations. I was kept up all night with neighbouring rooms screaming and partying all night with thin walls. rooms stunk of cigarette. gym had broken machinery and empty water fountain. keys rarely worked to rooms and we had to continually go downstairs to get new keys.was the worst business hotel I have stayed at in 30 years of travelling. an absolute disgrace .
2.5
Jack
Poor
solo traveller
07-31-2015
Pros: horrible
Cons: 24/7
10.0
Bezu
Exceptional
review category group of friends
07-12-2015
Pros: Everything is fine .
Cons:
2.5
Mohammad
Poor
family with young children
07-09-2015
Pros: Valet parking
Cons: Nothing I liked, room wasn't cleaned properly by house keeper even after informing management, food was good.
7.1
Anonymous
Good
young couple
06-20-2015
Pros: The spa is one of the best.
Cons: The confusion and lack of professionalism when checking in.
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