Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
A grand entrance is enhanced with lush gardens and water fountains. Take a breather from the Casino and retreat to your room where plush bedding and crisp linens await to relax you.
Smoke free premises. 194 units. 12 stories, interior corridors. Accessibility (Call).
valet laundry, room service, area transportation-within 10 mi.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 152 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff goes out of their way here to greet you & make you feel comfortable and safe. The hotel itself is wonderful, as well. Very clean, roomy & updated. Front desk staff even remembered my name, even though I was surrounded by lots of guests. Nice touch!
Cons: I was unable to get a robe... Is that really a problem? No. :)
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: Parking
9.0
Anonymous
Wonderful
08-11-2017
Pros: Extremely friendly and helpful staff.
Cons: The casino, I would not have booked the room if I knew there was a casino in the hotel. It was fine but I was traveling with my wife and kids and I do not think a casino is necessarily family friendly.
10.0
Anonymous
Exceptional
08-11-2017
Pros: We asked for a late checkout and they let us stay an extra 2 hours. Staff was very nice and helpful.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: The staff were really friendly and they have Valet Parking for just $5 a night. The room we got was really clean as well.
Cons: The fact that there is so much people around because of the casino and if you dont get valet parking then good luck finding any parking close to the hotel. Our shower head and the sliding door for our closet was broken when we arrived but got it fixed.
7.0
Anonymous
Good
08-11-2017
Pros: Attached to the Commerce poker room.
Cons: Traffic getting there. Always painful.
5.0
Anonymous
Fair
08-11-2017
Pros: price is reasonable.
Cons: there's no mini fridge in the room. It took 3 hours to get a crib to be sent to our room. The swimming pool is too small, considering it's a big hotel. and the self parking area is too far, so we had to do valet parking. There're many people smoking out.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff was the best part. The moment we walked-in we were greated with a smile. The young lady even talked to us about her cell phone troubles, and I tried to convince her to get an iPhone-no luck.
Cons: The casino did not have any slot machines. Don't go to this hotel thinking it's a regular casino. It's Poker, Chinese Poker, and Black Jack. We were hoping for some slots.
6.0
Anonymous
Pleasant
08-11-2017
Pros: The room
Cons: Did NOT seem like a **** hotel.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Convenient. Price.
Cons: No refrigerator in the room.
8.0
Anonymous
Very Good
08-11-2017
Pros: Nice room with good quality bed linen and towels. Excellent coffee in the room. Friendly reception. Plenty of free self parking
Cons: No free WiFi in the room
6.7
Anonymous
Pleasant
07-29-2017
Pleasant
Pros: The beds were comfortable and I enjoyed the toiletries.
Cons: This property isn't really a casino, it's just table games. "Casino" was misleading. We only stayed one night.
7.9
Anonymous
Good
07-08-2017
Good
Pros: The good news was that the front desk accommodates my request very well and finally put me in a nice and quite room.
Cons: Needed to change room twice as the first one on the 6th floor smelled of tobacco a lot. The explanation was it was the non-smoking floor close to a smoking floor (7).
The second room was facing all the air condition machines on the casino rooftop and was extremely noisy.
8.8
Anonymous
Excellent
07-06-2017
Fabulous
Pros: The room was clean and comfortable. Staff great.
Cons: No buffet as listed.
6.3
Anonymous
Pleasant
06-25-2017
Okay place to stay but...
Pros: Location right off freeway was easy to find. Clean and comfy rooms. Checkout was at noon which is good.
Cons: Food was horrible. We ordered Room service and breakfast in the morning. The food was overpriced and terrible. Valet parking was horrid. When we arrived to check in, valet drivers took the car and didn't leave us any tags. After checking in, we came outside to get out belongings but the car wasn't there. Valet personnel had to search for our vehicle but eventually found it after about 10 mins. They need to have a better valet system or ensure employees understand the procedures.
6.7
Anonymous
Pleasant
06-17-2017
Pleasant
Pros: Proximity to casino
Cons: Late check out, was not told my key would not work after noon. I was "escorted" to the pool publicly to verify mi I'd and we himuliated. Also was not told about all the construction when I booked.
3.8
Anonymous
Poor
06-03-2017
It's good for a one...
Pros: Comfort of the bed
Cons: The shower didn't work
6.3
Anonymous
Pleasant
05-25-2017
Pleasant
Pros: Nice room decor.
Cons: Restaurant service
5.4
Anonymous
Fair
05-17-2017
Passable
Pros: Free parking is good and Valet parking is only 5 dlls per day and very good service.
Cons: When we arrived the hotel two guys were fighting outside casino's door, security guys were separating them, it was my first bad impression.Beds were uncomfortable.The guests in the next room we were woken at 2 in the morning because they were talking very loud, probably they are drunk so, We decid not call to reception, because, they sounded so annoyed that We were afraid of them.
10.0
Anonymous
Exceptional
05-12-2017
Exceptional
Pros: Stay was good
Cons: I didn't like that we had to pay to have our car in valet parking otherwise we had to park behind the building.
7.1
Anonymous
Good
05-04-2017
I would come again really...
Pros: The spa
Cons: The bathroom could of been more updated
9.6
Anonymous
Exceptional
04-28-2017
Beside the rude girl at...
Pros: The check in girl at the desk was super rude to me when I checked in at night, but the girl that I checked out with and another worker there at the hotel was so accommodating I forgot the to complain about the rude girl that checked me in at night. Other then the rude check in girl it was such a great stay I would have to say
Cons: The girl who checked me in at night she had an attitude and wasn't friendly and courteous at all. I really wanted to complain right away but I was too tired too but yeah she kinda made a really bad impression of the place
10.0
Anonymous
Exceptional
04-28-2017
muy bonito hotel
Pros: everyting was perfect incluide
pool and jaqusi
the room the bathrom
Cons: i dont like on the reservaction
i reques small refrigerator and microwave and no allowed to breafast
10.0
Anonymous
Exceptional
04-17-2017
very comftrable love the bed
Pros: I liked everything
Cons: I like everything
8.3
Anonymous
Very Good
03-29-2017
Enjoyable stay at Crowne Plaza
Pros: Convient for Citdal Outlets
Cons: No fridge in room
7.5
Anonymous
Good
12-17-2016
Great place to play poker!
Pros: Casino
Cons: Check in staff very slow.
6.7
Anonymous
Pleasant
11-08-2016
Nice hotel for a single...
Pros: The hotel room was quite nice and the beds were comfortable.
Cons: Bathroom was quite dirty. There was a lot of dirt on the ventilation outlet.
5.0
Anonymous
Fair
10-30-2016
OK and cheap but noisy
Pros:
Cons: Excessive noise from the street
7.9
Anonymous
Good
10-27-2016
Good
Pros: Liked the hotel in general, good facility.
Cons: Didn't like the casino, felt very uncomfortable at pokerroom. Also, waitress in the rastaurant loket like if she is doing a favor that she gives you a food.
10.0
Anonymous
Exceptional
10-23-2016
Awesome place
Pros: Great experience
Cons: I'll be back!
7.1
Anonymous
Good
10-07-2016
Good
Pros:
Cons: For that money breakfast must be on the level 4* hotel. Many hotels with 3* have a better ofer for breakfast!
10.0
Anonymous
Exceptional
09-12-2016
Exceptional
Pros:
Cons: Parking lot was a bit confusing. But otherwise all great.
10.0
Anonymous
Exceptional
08-27-2016
Fabulous hotel, highly recommended
Pros: We chose this hotel for the final 3 nights of our USA holiday over the Bellagio and so glad we did. Our room (below 40th floor) was superb, spacious and very well appointed and the Hotels own Restaurant on the ground floor offered a great choice of delicious food. The concierge was brilliant sorting out our airline reservations and she also arranged our seats at a Show - Michael Jackson 'One', an absolute must see.
Cons: Generally there was nothing I didn't like about this hotel except perhaps the pressure pads underneath the drinks in the fridge in the room which operated whether the drink was consumed or not.
5.4
Anonymous
Fair
08-11-2016
every time its ok but...
Pros:
Cons: I Gamble a lot there and would stay more often but for just to stay the night for a gamble that just lost 3 grand and then pay 300 no good outdoor jacuzzi and pool should be much better no bar or food outside and number you have no room with a nice big in room Jacuzzi with lights music if you had that i would for sure a lot more i drive all the way to Pechanga Casino just for their jacuzzi rooms nice oh and there is not a smoking room you used to have now no sucks
9.6
Anonymous
Exceptional
08-06-2016
It's like been in Las...
Pros: I only stayed for a few hours but the service was really good and the staff was friendly
Cons: -
8.3
Anonymous
Very Good
07-14-2016
Very good
Pros: Close to outlet
Cons: Small pool, not enough restaurant
10.0
Anonymous
Exceptional
07-12-2016
Exceptional
Pros: Staff was friendly.
Cons: You need your room key to turn on the lights and A/C, I didn't know until I checked out.
10.0
Anonymous
Exceptional
07-11-2016
Awesome place
Pros: Staffs were super friendly.
Room was very clean.
And it was very amazing to staying.
Cons:
10.0
Anonymous
Exceptional
05-31-2016
Great place
Pros: Very clean, staff very helpful
Cons:
2.5
Anonymous
Poor
05-29-2016
If there was a survey...
Pros: Nothing there I liked.
Cons: Walking in the hotel, the guest service staff were very unhappy. They mentioned they hate their job. Also, the cafés cashier was a pregnant girl who had horrible customer service that did not greet the customers in front of me properly. She said "what do you want?" I was very concerned and upset about the bad service there. Immediately I felt very uncomfortable. I preferred losing the money I paid you guys then staying there.
8.3
Anonymous
Very Good
05-16-2016
Very good
Pros:
Cons: Security
10.0
Anonymous
Exceptional
05-12-2016
Great Hotel Best Stay Ever!...
Pros: The Hotel Staff was truly amazing. Even remembered my name! Every request was dealt with in a very expedient manner and with a smile. Best hotel stay I have ever had. Truly. I travel a lot. Nice rooms. They only do Valet but not a problem they only charged me $5.00 per day. Wow.
Cons: I don't think the Restaurants were run by the same people as the hotel, probably run by the casino staff, completely different experience altogether. Inexperienced wait staff. Slow moving and inattentive. The breakfast buffet was filled with fodder..... Some kind of spam like meat, not even spam looked like maybe pressed bacon. Too afraid to eat. All the breads were made from yoga mat material, springy and plasticy. Eggs were not real I don't think. I also had dinner there one night and they tried to pass off a Chuck eye steak as a ribeye. Not good business guys....So overall the 323 ripoff and lazy inattentive staff but nice and polite, the sports bar, lazy inattentive and obtuse bar staff as well as really greasy late-night food. The café great burger and good attentiveness. If I go back I would eat at the café...
6.7
Anonymous
Pleasant
05-10-2016
Pleasant
Pros: The valett staff was always smiling courteus and attentive
Cons: Front desk doesn't know if we have abaliable towels at pool the staff was always seem frustrated by cuestions they were unavailable to check me in at 2pm I worked for four seasons and we do our best when a guess challenge a check iin time not always was possible to do it but we check with house keeping all time but it look they dont care abou it it was like you want a room now is one bed or wair until 3pm
7.9
Anonymous
Good
05-03-2016
Good
Pros: Our room was a very good size
Cons: Our friends room was very small
9.6
Anonymous
Exceptional
05-01-2016
Satisfied
Pros: The bar
Cons:
9.6
Anonymous
Exceptional
04-23-2016
Worth it!!
Pros: I pretty much liked everything, the bed was excellent though.
Cons: You could atleast filled the bodywash bottle
5.0
Anonymous
Fair
04-12-2016
Too loud.
Pros: Got upgraded to an executive suite.
Cons: Eventhough it was an executive suite I could hear everything from next door.. all that separated us was a couple doors with a huge gap in the bottom of the doors.. neighbors were loud and they were doing drugs.. the kind that go through your nose. And once it was all said and done I could hear them doing it.. heard the smacking of certain parts and moaning.. I barely got any sleep for 180 dollar room..
3.8
Anonymous
Poor
03-10-2016
Bogus charges
Pros:
Cons: Bogus charge on my credit card of $43.70. Now I have to wait for dispute process.
3.8
Anonymous
Poor
02-23-2016
Pick a diff place
Pros: I wasn't given the chance to like anything. Started off bad and continued to get worse.
Cons: Giovanni, the manager, has yet to call me about this. I have left him a message and told by two different people he would call me. I was offered an "upgrade" in which I took by booking.com for about $100 extra for my two night stay in which I decided to accept. Bigger room / king bed ... All that. I go to check in and they tried to put me in a reg single room with two beds. After arguing with the lady at the computer I was put in a king bed room. But the room didn't seem like an "upgraded" room. No fridge. No microwave. Seemed below average if anything. But whatever. I just went with it. The a/c did not work in the room. I woke up Friday night at 2am stuck to my sheets. Was I moved rooms the next day, NO! Did Giovanni (manager) call me at all, even one time? This is 5 days later and I have not heard from him.
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