Best Western Heritage Inn

AAA Inspector Rating
4600 Clayton Rd
Concord, CA 94521- Map It
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
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AAA Inspector Notes
The garden courtyard offers a private pool area where guests can relax. There is also a large indoor spa that is good for all seasons. 123 units, some efficiencies. 2 stories (no elevator), exterior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-680 exit 48 (Treat Blvd/Geary Rd), 4.8 mi ne, then 0.4 mi e. 4600 Clayton Rd 94521.
AAA Benefit
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Pool
outdoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
sauna, hot tub.
Guest Services
valet laundry.
Terms
cancellation fee imposed, resort fee.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 239 guests
Showing reviews 1 - 5 of 50
6.3
Kenneth
Pleasant
solo traveller
09-28-2016
Pros: The bed I eventually got (not the size or class reserved) was fine
Cons: 1) The room I'd reserved (king, non-soking, whirlpool, thought it'd be nice after a 14 hour drive) was not available when I arrived at 7PM. Wasgiven a double queen, no whrilpool, smokingIt had been recently shampoo'd to try to cover the stench so the combination was cleaning solvent combined with cigar smoke. . 2)When I wouldn't accept the smoking I got a non-smoking room, but with a TV that did not work. The compensation for the room difference plus non-working tV was a "manager's special" rate that turned out to be the normal rate for the room they'd stuffed me into. 3) whomever said the food was good must be used to a very bad McDonalds. 4) If you're going to go through the trouble to a) make coffee and/or b) supply coffee in the room for the love of God put an extra scoop in the urn and make it right. 5) INCREDIBLY loud noise from somewhere int he plumbing started waking my up before 6AM and kept going until I just gave it up.
4.6
Steve
Disappointing
mature couple
09-20-2016
Pros:
Cons: I opted to stay a second night, was advised there would be no problem, after the first night I was asked to vacate the room, was moved to another room that was unacceptable I was misinformed by the staff on why I had to move, not happy
9.2
Reuben
Wonderful
young couple
09-16-2016
Pros: Location and bed was comfortable.
Cons: The rooms can smell better.
5.4
Rosa
Fair
review category group of friends
09-16-2016
Pros: Front desk help Pillows
Cons: Breakfast was a joke Tv not working properly I requested for handicap when reservation the room was NOT ready I wish I could see pictures of the hotels The rooms are not to expectation for the money Wish at breakfast they provided water without lemon Eggs with cheese really? What about those who don't like cheese or are lactose intolerant
2.9
Michael
Poor
solo traveller
09-08-2016
Pros:
Cons: Hotel is in a rough neighborhood and does not feel safe. Building is run down. My bed had bed bugs. Miserable place.
Showing reviews 1 - 5 of 50