Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
In a quiet residential location, this hotel is within walking distance to shops and restaurants. Guestrooms have a food and beverage station near the doorway.
Smoke free premises. 164 units. 5 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-within 3 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 95 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: The day we arrived they were doing construction to their parking lot. After a long drive we wanted to relax and sleep before the wedding we had to attend. We did not nap at all due to the construction.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Professional friendly staff. Hotel was spotless and nicely decorated.
Cons: Location not the greatest, its about a 10-15 minute drive to any dining options, shopping, etc
8.0
Anonymous
Very Good
08-11-2017
Pros: It was conveniently located near my conference.
Cons: Renovations on the floor above didn't allow me to sleep in as I would have liked. No complimentary breakfast. A lot of walking to get to my room.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location, Staff and the newly remodeled room.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Best deal ever
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons: The elevators are so hot and stuffy
9.6
Anonymous
Exceptional
07-31-2017
bed isgreat
Pros: thebed
Cons:
10.0
Anonymous
Exceptional
07-31-2017
Nice Place!!!
Pros: Hotel close to freeway and downtown great staff clean room very. Ice breakfast Rose the waitress at breakfast was just a sweetheart!!
Cons: All good!!
7.5
Anonymous
Good
07-04-2017
Good
Pros:
Cons: The fact that they took $50 off my card on arrival. The next day they charged me what my bill was. However they won't return the $50 for 3 to 5 days.
9.6
Anonymous
Exceptional
06-07-2017
Exceptional
Pros:
Cons: Wake up call on Monday morning came 45 minutes early. I wanted it at 5:15 AM for room 430. Instead I got the call at 4:30.
7.5
Anonymous
Good
05-15-2017
After Wedding Rest Stop
Pros: The burgers
Cons: Too many hallways
10.0
Anonymous
Exceptional
05-01-2017
Exceptional
Pros: New bathroom
Cons:
10.0
Anonymous
Exceptional
05-01-2017
Exceptional
Pros: Renovated room, bathroom, and meal services/staff!
Cons:
9.6
Anonymous
Exceptional
04-30-2017
Exceptional
Pros: Friendly white sheets
Cons: Shower did not drain
10.0
Anonymous
Exceptional
04-13-2017
Great location and comfortable room.
Pros: Staff were friendly and efficient. Room was clean and comfortable. The location is within walking distance of a Starbucks and marketplace.
Cons: Nothing could have been better.
Free breakfast???
6.7
Anonymous
Pleasant
02-06-2017
No good
Pros:
Cons: I ask sleeper , the guy told me that not it since it it one star hotel
9.2
Anonymous
Wonderful
01-21-2017
a great grandpa's hide-a-way
Pros: staff was very helpful
Cons: the floors could be carpeted. the room temp was inconsistent
Cons: Absolutely horrible smell from unclean carpets, had to change rooms. This property is NOT being maintained. Had prior problems...air conditioners not working etc. Gone downhill last two years.
6.3
Anonymous
Pleasant
10-17-2016
Pleasant
Pros:
Cons: The room was too cold the first night and the in-room controls didn't work
9.6
Anonymous
Exceptional
08-30-2016
Exceptional
Pros:
Cons: Swimming pool could have been a little more cleaner
10.0
Anonymous
Exceptional
07-13-2016
Awesome room!
Pros: We were informed we got one of the upgraded rooms... We loved it! Clean and very modern. Friendly, helpful staff.
Cons:
5.8
Anonymous
Okay
07-12-2016
Good enough for a night
Pros: It had a bathtub, and the bed was pretty good
Cons: My room was close to the pool area and there was a lot of noise.
Probably as good as most in the area which has wide streets and lots of traffic everywhere.
10.0
Anonymous
Exceptional
06-07-2016
Very very nice place
Pros: the fitness center ,breakfast,and the cookies in the afternoon
This is our second trip to California from
New Jersey and we choose to stay at your hotel both times
Cons: nothing
6.7
Anonymous
Pleasant
05-25-2016
Not recommend to stay in...
Pros:
Cons: The staff has very poor attitude . I booked two rooms , only one room can check in . We show our booking to the staff , we have two rooms, under my friend's name , she not even look at our confirmation , said no guarantee booking from booking .com . Not even click on the computer . Even yelling at her . Very non professional . We requested to talk to the manager , She said she is the manager . She did not want to check in the room for my friend. Actually she is Hilton member , but this time , the booking was done by me through booking.com . We were upset only one room! Finally she check her in , i was on 3 rd floor , but she put her on 1 st floor . We requested same floor , but she said sold out all rooms on 3 rd floor . But 5 hours later , I saw a couple check in and was arrange across my room on the 3 rd floor .
6.7
Anonymous
Pleasant
05-18-2016
Don't charge customers, if we...
Pros: Location
Cons: Very noisy, construction on going on the 4th floor all day.
7.0
Anonymous
Good
05-12-2016
pure business
Pros: The Staff were super friendly from Reception at check-in to Rose on breakfast service in the mornings.
Cons: The hotel was a little soulness and was only saved by the superfriendly staff. but that lack of soul seems to be the norm of the corporate Hotel chain mentality in North America
7.5
Anonymous
Good
04-26-2016
Good stay for Cupertino Cherry...
Pros: Very convenient location. Clean, quiet,
pleasant cleaning staff, microwave,
bath amenities, good shower pressure,
bed nice and firm with three pillows,
window opens to fresh air, tea, plenty of
mirrors, closet w/ hangers
Cons: Not crazy about the Keurig. It works fine, but I prefer hot water for tea bags.
One pillow was lumpy. Would have liked
window to open wider for breeze. I missed
complimentary breakfast pastries that
other places offer. Room a bit pricey (for me.)
Wish desk clerk had mentioned $50 charge (pending) for incidentals to avoid
misunderstanding (infrequent traveler.)
9.2
Anonymous
Wonderful
04-22-2016
Superb
Pros: It's close to one mall and lot of Chinese Restaurant. It should be a good choice.
Cons: The air-condition is not Easy to control,since the control Panel location is not reachable.
3.3
Anonymous
Poor
04-17-2016
Poor
Pros: I like the night staff who is customer service oriented and enthusiastic and care for my stay. Very professional and informal.
Cons:
4.6
Anonymous
Disappointing
04-04-2016
Great place, bad service
Pros: The Hilton hotel is a very nice place with lots of restaurants around. This is the only positive thing.
Cons: The staff made a mistake about my payment and did not apologize and told me some B.S. about putting a deposit down first before paying the full payment; he did not resolve my problem. Even after I told him I had reserve a room through bookings, he charged me more than I was suppose too. Worst experience ever, I will no longer use the Hilton Hotel again.
7.1
Anonymous
Good
04-01-2016
A pretty nice hotel in...
Pros: Comfy room and shower
Cons: People at the desk ignored us
9.6
Anonymous
Exceptional
01-24-2016
Comfort Place for Business Traveller
Pros: Close to shopping mall. Room is clean and cozy.
Cons: temperature control - was set to warm, told the reception desk and they would change it to what I wanted for a few hours but then it would revert back I had to keep asking for the heating to be turned off.
6.7
Anonymous
Pleasant
01-04-2016
Good, but construction not so...
Pros: Nice comfortable room. Megan at front desk was very nice.
Cons: Lobby construction caused some confusion and inconvenience.
8.3
Anonymous
Very Good
12-09-2015
Reasonably priced considering this hotel...
Pros: Good location with Taiwanese restaurants around.
Cons: Never tried breakfast since looks a little bit expensive.
9.2
Anonymous
Wonderful
11-30-2015
Superb
Pros: We liked the keurig machine, the buffet breakfast and the comfortable pillows/ bed.
Cons: We would have liked more light in our room. We thought it was pretty dark.
10.0
Anonymous
Exceptional
11-30-2015
Magnitude of stress relief!!
Pros: Spacious room and staff.
Cons:
8.8
Anonymous
Excellent
11-19-2015
Overall great, except 1 incident...
Pros: Hotel location, facilities, rooms all great. Very happy with onlineBooking.com.
Cons: At check-in, we confirmed room rate negotiated with BOOKING.com. But atcheck-out, when we were ready to pay, hotel staff gave us their rate (2xBooking.com rate). This was very upsetting. Things straightened outlater, but shouldn't happen.
10.0
Anonymous
Exceptional
10-09-2015
Great Cupertio getaway
Pros: The staff was fabulous the snacks were perfect as we came in and out from sight seeing the location was perfect for our needs
Cons: Nothing
10.0
Anonymous
Exceptional
09-29-2015
Exceptional
Pros: Clean, comfortable, geeat location
Cons:
7.5
Anonymous
Good
09-23-2015
Good
Pros:
Cons: Desk staff seem over worked and tired
10.0
Anonymous
Exceptional
09-18-2015
Comfortable and quiet. Would stay...
Pros: The price.
Cons: The breakfast buffet cost $12.99 per person..
10.0
Anonymous
Exceptional
09-15-2015
I love this place.
Pros: Megan in reception gave me the perfect room as I requested. The food is par excellent. Short ribs so tender you could eat them with a plastic spoon. Great stay.
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