The Ritz-Carlton, Laguna Niguel

AAA Inspector Rating
8.7
Wonderful
61 Guest Ratings
One Ritz-Carlton Dr
Dana Point, CA 92629- Map It
Special member savings plus Marriott Rewards® points when booking AAA rates!
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AAA Inspector Notes
This resort sits on a bluff overlooking the ocean. Offering luxurious facilities it is an ideal spot to explore the accessible coast, dine in one of the many terraces or treat yourself at the spa. Seasonal beach butlers will transport you to your own personal strip of pristine sand at the foot of a large cliff. Service includes set up of chairs and towels and a phone number to call when you're ready to be picked back up. Sophisticated rooms feature top Frette linens on thick pillowtop mattresses, DVD players and iHome devices. Chargers for cell phones are available as is a complimentary DVD library. Classic white marble tiled bathrooms feature dual sinks, a deep tub and London based Asprey bath amenities. Smoke free premises. 396 units. 4 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. I-5 exit 79 (Pacific Coast Hwy) northbound, 3 mi n, then just w; exit 86 (Crown Valley Pkwy) southbound, 3 mi w, 1 mi s on Pacific Coast Hwy, then just w. One Ritz-Carlton Dr 92629.
AAA Benefit
Special member savings plus Marriott Rewards® points when booking AAA rates!
Pool
heated outdoor.
Parking
valet only.
Dining & Entertainment
3 restaurants, also, Raya, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, video games, high-speed Internet, wireless Internet, safes. Some: microwaves.
Sports & Recreation
sauna, hot tub, steamroom, tennis, recreation programs, kids club, playground, health club, spa.
Guest Services
valet laundry, room service.
Terms
check-in 4 pm, 7 day cancellation notice-fee imposed, resort fee, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 61 guests
Showing reviews 1 - 5 of 38
9.6
Coleridge
Exceptional
mature couple
09-15-2016
Pros: View Staff was extremely courteous!!!
Cons:
7.9
Anonymous
Good
young couple
09-09-2016
Pros: friendly staff.. super clean.. great bathroom with top tier towels and gowns.. staff deserve a second mention for being great..
Cons: this ritz property needs some love and facility upgrades. for $700+/night the room was way too small.. Room smelled like mildew everytime you entered.. too many $$ resort fees and valet charges.. not really a flagship property for the brand at all..
9.2
Dania
Wonderful
family with young children
09-06-2016
Pros:
Cons: Not happy Paying a resort fee $30 a day while infact I was staying at the hotel!
4.2
Renee
Disappointing
family with older children
08-18-2016
Pros: Location/ food
Cons: Room not clean, smelled terrible.
9.6
Melissa
Exceptional
young couple
08-16-2016
Pros: I am a stickler for customer service. The customer service at the Ritz is stellar! I truly wish all companies had the same standards as they do. That alone will keep me coming back. Again and again.
Cons: I can't think of one thing that I didn't like.
Showing reviews 1 - 5 of 38