The Ritz-Carlton, Laguna Niguel

AAA Inspector Rating
8.7
Excellent
83 Guest Ratings
One Ritz-Carlton Dr
Dana Point, CA 92629- Map It
Special member savings plus Marriott Rewards® points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
5.0
Overall
Room5.0
Bath4.4
Public Areas5.0
Service5.0
ARATED
AAA Inspector Notes
This resort sits on a bluff overlooking the ocean. Offering luxurious facilities it is an ideal spot to explore the accessible coast, dine in one of the many terraces or treat yourself at the spa. Beach butler service includes transportation to and from your own personal strip of pristine sand at the foot of a large cliff, chair set-up and towels. Chic room décor is inspired by the colors and textures of the ocean, with luxurious appointments like plush pillow-top mattresses, ultra-fluffy duvets and Frette linens, as well as creature comforts such as DVD players, a complimentary DVD library, iHome devices and cell-phone chargers. Classic white-marble-tiled bathrooms include dual sinks, a deep tub and London-based Asprey bath and body products. Smoke free premises. 396 units. 4 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
I-5 exit 79 (Pacific Coast Hwy) northbound, 3 mi n, then just w; exit 86 (Crown Valley Pkwy) southbound, 3 mi w, 1 mi s on Pacific Coast Hwy, then just w. One Ritz-Carlton Dr 92629.
AAA Benefit
Special member savings plus Marriott Rewards® points when booking AAA rates!
Pool
heated outdoor.
Parking
valet only.
Dining & Entertainment
3 restaurants, also, Raya, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, video games, wireless Internet, safes. Some: microwaves.
Sports & Recreation
sauna, hot tub, steamroom, tennis, recreation programs, kids club, playground, health club, spa.
Guest Services
valet laundry, room service.
Terms
check-in 4 pm, 7 day cancellation notice-fee imposed, resort fee, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 83 guests
Showing reviews 1 - 5 of 37
10.0
Amy
Exceptional
family with young children
04-19-2017
Pros: The customer service at the hotel is impressive. It's a gorgeous location but the exceptional Staff training is evident. Only Ritz in Paris is better. Pretty rooms, sound of surf, good sized and attractive bathrooms with two sinks. Star property!
Cons: When a hotel is this good, what is only okay sticks out like sore thumb. Breakfast service was very slow in restaurant. Although fab view makes it less annoying. Wished there was a more low key dinner dinning option.
5.4
Adam
Fair
young couple
03-09-2017
Pros:
Cons: Old bathrooms, small rooms, overpriced in-room dining, broken fixtures, cold hallways.
9.6
Mary
Exceptional
solo traveller
02-23-2017
Pros: the view was amazing. pool area was large and lush. excellent gift shop. dining choices were all inclusive. you definitely won't starve. room service was fast and efficient. housekeeping spectacular. staff from top to all ancillary services were amazingly friendly and helpful.
Cons: sleeping area just a bit small for the price. Gina in the restaurant for breakfast stuck out like a sore thumb. preoccupied and inattentive.
9.2
Bay
Wonderful
family with young children
12-25-2016
Pros: The staff, the location and the room.
Cons: Limited options for food.
8.8
Graham
Excellent
young couple
11-29-2016
Pros: Fantastic Views
Cons: Large Hotel
Showing reviews 1 - 5 of 37