This hotel is well-appointed with generously sized rooms and a residential feel. There is a large mall nearby for a shopping fix.
Smoke free premises. 55 units. 3 stories, interior corridors. Accessibility (Call).
Cons: We were not allowed to request a king bed without an additional $40 per night charge. Our room was not cleaned at all one day without compensation. We were unable to get into our room on the 3rd night. We were told we only paid for two nights.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location right off rt 41. Everything clean, organized, and modern. The hot breakfast was awesome. Check-in/out were quick and the staff was very helpful. I forgot my wedding band in our room but hotel employee helped find it and sent it to
Cons: Nothing in particular, we were very satisfied with our stay.
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was a fast and easy check in and out process. I loved the service.
Cons: It was great
5.0
Anonymous
Fair
08-11-2017
Pros: Decent hotel
Cons:
7.9
Anonymous
Good
08-10-2017
Convienent location!
Pros: Convienent
Cons: Pillows
7.5
Anonymous
Good
08-02-2017
Series of problems.
Pros: Friendly staff.
Cons: On my first full day the tub drain was plugged and I stood in 3 inches of water while showering.
On my second full day, the refrigerator was so cold that it froze solid 3 glass bottles of water and thereby shattering them. The glass became trapped in frozen water on the inside bottom of the refrigerator.
On my fourth day, the maid forgot to clean my room.
On my fifth day, the power went out in my room.
All items were corrected by the staff and they were friendly.
8.8
Anonymous
Excellent
08-01-2017
Would be happy to stay...
Pros: Comfortable bed, nice staff, nice (private) view out window, and the location is very QUIET. Close to restaurants and shopping mall,
Cons: Coffee not to my taste, but I'm picky.
9.2
Anonymous
Wonderful
08-01-2017
Superb
Pros: Our ac was out at home over the week end, so we stayed at best western. It was very clean and comfortable. Kids liked pool. And it was so refreshing to be able to cool off!
Cons: Room wasn't cleaned on our second day...so we just ask for towels and to empty garbage
9.2
Anonymous
Wonderful
07-25-2017
Best Western PLUS Fresno Inn,...
Pros: Nice location (Shaw Avenue) and easy to get around, several restaurants and groceries stores nearby. Comfortable Hotel.
Cons: Nothing to complain
7.9
Anonymous
Good
07-07-2017
Good
Pros: Breakfast options were great
Cons: Pool capacity was only 12, extremely small, pics online were deceiving
7.5
Anonymous
Good
06-29-2017
Great location hotel
Pros: The staff was very friendly and the breakfast was delicious - more than just your basic continental breakfast and options changed each morning. The hotel provided us with a baby crib that was very convenient, and the bed with very comfortable :) The mall directly across the street was conveinent for shopping and food near by!
Cons: The room was smaller than I was anticipating, and so was the pool - although it seemed like we were the only ones that used it during our stay.
10.0
Anonymous
Exceptional
06-10-2017
Great stay.
Pros: A variety of items,waffles, meat, eggs, cereals, yogurt, juices, coffee etc. For a free breakfast I couldn't ask for more.
Deanna at the front desk when I checked in was wonderful. Recommended restaurants, spent the time looking up my Best Western bonus point number so I could get points for my stay. She seemed to truly enjoy her job and it showed.
Cons: Continental breakfast doesn't open until 7 on weekends.
8.8
Anonymous
Excellent
06-02-2017
Decent
Pros: Man at the front desk was really helpful with our questions and concerns. Hotel was quiet.
Cons: The breakfast options kinda sucked.
10.0
Anonymous
Exceptional
04-18-2017
Clean and quite.
Pros: Clean and quite.
Cons:
10.0
Anonymous
Exceptional
03-21-2017
Clean large comfortable rooms.
Pros: Clean quite large room. Nice breakfast.
Cons: Nothing
5.8
Anonymous
Okay
03-18-2017
Okay
Pros:
Cons: We asked for wine opener. First we were told that there is one in room. There was none and when we asked answer was "there has been one in reception but can't find it, can't help you" thanks for great service Susan... At breakfast the juice machine was broken, in the end we got water to drink.
10.0
Anonymous
Exceptional
03-05-2017
Exceptional
Pros: It was very close to our Sunday destination and to restaurants. Breakfast was good.
Cons: The noise from the hallway outside of the room seemed excessively noisy. People banging doors, talking loud etc.
7.9
Anonymous
Good
02-20-2017
Good
Pros: The staff were very friendly, knew what they were doing and very helpful. The hotel is very clean and well kept.
Cons: The fold out couch was very uncomfortable. The king suit was a little to crowded with furniture
9.2
Anonymous
Wonderful
01-13-2017
Superb
Pros: Bed was comfy. Room clean and quiet. We would stay again.
Cons:
10.0
Anonymous
Exceptional
11-07-2016
Exceptional
Pros: All great
Cons:
6.7
Anonymous
Pleasant
10-17-2016
Pleasant
Pros: The bed was great.
Cons: Breakfast.
10.0
Anonymous
Exceptional
10-16-2016
Exceptional
Pros: The location was perfect; a short distance to our workshop at the Newman Center on Fresno State's campus and close to hundreds of restaurants.
Cons: A larger dining area. The motel was full as I'm sure it frequently is. There was a woman's soccer team staying there and several used the dining tables for doing homework. They were all very polite but sharing space on a Sat. morning was a bit inconvenient.
8.3
Anonymous
Very Good
10-04-2016
Very good
Pros: Breakfast was great . Staff was very friendly only thing I would change is more comfortable sofa bed but overall great price for room and location
Cons: Sofa bed
6.3
Anonymous
Pleasant
09-25-2016
Treated Extremely Rudely by the...
Pros:
Cons: We called the front desk to request a late checkout until Noon which we were granted. It wasn't properly communicated to the housekeeping staff. At 11:40 am there was very loud knocking by the housekeeper and we were treated extremely rudely when we told her we had requested a late checkout. We were also given a very "thin" apology at the front desk for the mixup and the housekeeper's behavior was defended as "they were just doing their job". In the future it would be nice to be called first and given the benefit of the doubt rather than just completely treated so rudely. Im a very nice person and usually write these kinds of things off as "well these things just happen". But they truly pissed me off. I've never given such a poor review in my life. I feel they truly deserved it. No more Best Western for me.
8.3
Anonymous
Very Good
09-17-2016
Very good
Pros: The breakfast
Cons: The floor seemed a little dirty and the room smelled funny.
6.7
Anonymous
Pleasant
09-07-2016
Change the rating for this...
Pros: The room was a nice size. For the most part the front desk was amiable.
Cons: We called the day before and asked for a quiet room. The lady at the desk explained that it was indeed quiet and why.
When we arrive in the room we found a single pane window that could not block the very loud freeway noise outside. We asked to change the room but that was not possible. We asked for earplugs but they did not have any. I am surprised that Best Western rated this hotel with a plus. I do not agree with that rating.
10.0
Anonymous
Exceptional
08-01-2016
Quiet and relaxing
Pros: Very nice stay
Cons:
9.2
Anonymous
Wonderful
07-28-2016
Great place to stay near...
Pros: Fantastic place with a beautiful view. Very welcoming hosts.
Cons:
2.9
Anonymous
Poor
07-06-2016
Small, dark and moldey
Pros: The air conditioning and the ice maker both worked.
Cons: The rooms are dark and small. The beds are hard and there was mold in the bathtub. It is probably the first hotel room that I have ever walked around in shoes the whole time. And the "swimming pool" is the size of a small pood.
8.3
Anonymous
Very Good
07-01-2016
Very good
Pros: Friendly staff and good location.
Cons:
9.2
Anonymous
Wonderful
06-27-2016
Great Staff from Front Desk...
Pros: Breakfast was good, fresh and so convenient. The attendant Michael C. was
fabulous!!! He took it to a whole new level. Friendly, Professional, Charming but not over the top. Helpful, true servant heart with joy and took pride in what he was doing. He should train others! You have a real treasure in this young man
Cons:
7.5
Anonymous
Good
06-23-2016
Met Expectations
Pros: Touring W USA - selected this Hotel purely as a convenient stop-over for Yosemite NP next morning, so not looking for luxury or facilities...and did not disappoint.
Cons:
10.0
Anonymous
Exceptional
06-21-2016
Good nite
Pros: Good to rest nice and quit
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5.4
Anonymous
Fair
04-26-2016
Passable
Pros:
Cons: room was hot and a/c was inadequate
10.0
Anonymous
Exceptional
04-17-2016
Would stay here again.
Pros: Coffee was great. I was in a quiet corner even though the hotel was filled with kids. Great price for the room. Perfect location for where I needed to be. Despite some extra needy customers the staff handled it really well.
Cons: Breakfast was somethin I wouldn't eat again but I'm a little picky when it comes to food choices. This isn't anything that would be my deciding factor if I booked again or not but get the staff some wrinkle free shirts no 20 year old is going to iron before their 6am start time
9.2
Anonymous
Wonderful
03-24-2016
Try here first, high quality...
Pros: Hotel was easily accessible, just off state 41, on main road for university and business. Suite w/ privacy and room for socializing, microwave, small refrigerator. Towels - thick and soft, bed - high quality, furnishings - above average, ice machine - every floor, pool and seating - good quality, and breakfast - appealing variety of hot and cold choices.
Cons: nothing comes to mind, was pleasantly surprised, only stayed here because Hampton was full
8.8
Anonymous
Excellent
09-30-2015
Good value pleasant place to...
Pros: Big room, pleasant staff
Cons: Slightly worn at the edges, functional not impressive bathroom
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