Pros: The gentleman who processed my intake on my arrival was courteous and professional. I asked for an upper floor room (I always send this information when I reserve online in the "notes to facility" field) and even though he didn't initially have one available, he was able to accommodate me, even placing me in an out of the way, quiet room. I was very happy with his congenial demeanor and his willingness to try to find me the type of room I'd requested.
Since I travel a lot for work, I've stayed in many different types of hotels. Noise is usually a grave problem--from traffic, construction, and fellow travelers. I had none of these problems at this facility. My room was very quiet.
Cons: This was my first trip to the LA area (I usually travel north to San Francisco). I expected, for this price, which is standard for a mid-grade hotel in a West Coast urban setting, a far nicer overall quality. I wanted to write a rave review, out of appreciation for the staff finding me a quiet room even though the hotel was full. But I know if I'd been driving by and had seen this hotel, I simply wouldn't have even considered renting a room. And I am extremely unsettled that this space's reviews were so positive. The room was dated and smelled of past tenants. The bathroom was tiny and cramped. The only wash stand was outside the bathroom itself. The grounds, such as they were, consisted of a dangerously cramped parking lot that was full during my entire time there. Though it's surely the consequence of outdoor walkways and balconies, the cement paths to the rooms were peppered with litter and other debris. The railings and spaces around the rooms' doors were veiled with old cobwebs. The overall effect was depressing, especially since my colleagues were staying in a real hotel in Burbank--not a 4- or 5-star facility, but a true mid-rate hotel with interior room access ways, well-kept grounds, ample parking, and spacious, modern rooms.
From recollection, all the Chariot Inns I've ever stayed in have been the same: old, barely kept up, pervaded by unflattering scents of living, with dark, demoralizing, chilly, littered open-air room access ways, and cramped parking. I'm sad to write that neither I nor my family will ever stay at another Chariot Inn. And unless I somehow made a mistake when filtering my hotel search, I'm now also wary of the accuracy of the review ratings I read online. I would have extended my trip another day had the hotel simply been middle-of-the-road. But by morning all I wanted was to get back home where I could shower in a clean, serviceable bathroom.