Comfortable rooms and a variety of amenities, including a comfortable pool area and an on-site restaurant and bar, are the main draws at this property. It's close to area attractions and the freeway.
Smoke free premises. 141 units. 3 stories, interior corridors. Bath: shower only. Accessibility (Call).
Pros: Staff were very friendly. Gave us a small refund when we informed the front desk upon check out that we had no hot water in our shower the last morning. Restaurant staff was also very helpful and accommodating of food allergies.
Cons: Water temperature in shower fluctuated (didn't stay hot) and on last morning had only cold water for my shower! Bought the rate that included breakfast each day and fine print said we could spend up to $20 a day on breakfast at the restaurant but because there was a large school group staying in the hotel they were only serving a buffet breakfast that week. This needs to be made clear in the fine print that you may get stuck with a buffet. Turned out fine because we spoke kindly to the wait staff at the restaurant and they let us order omelettes instead which was great. We didn't use the pool but be advised that it is behind the hotel in the parking lot area - looks a lot nicer in the pictures online than in person.
5.4
Natalie
Fair
family with young children
04-23-2018
Passable
Pros:
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Friendly staff neat rooms and the cable was awesome
Cons: No free breakfast .... No microwave in the room.
6.0
Joel
Pleasant
04-13-2018
Pros: Clean, convenient , nice pool
Cons: 3 star ? I don't get it. No microwave, no Jacuzzi, no breakfast, no snack shop....still clean place in a great location
8.0
Verified Hotel Guest
Very Good
Family with Young Children
04-13-2018
Pros: The free parking and wifi is a nice feature and the lady at the front desk was very nice. Even though we were right by the lobby, it didn't seem as noisy as other hotels we've stayed in.
Cons: It seemed like there was a big water stain outside of the bathroom on the carpet. Our check-out time didn't show 12pm in their system (which is on our receipt), but 11am, so a maintenance employee called us at 10:45 asking if we were checking out late :/.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
04-13-2018
Pros: Staff is amazing and verybaccomodating
Cons: Since I have stayed quite a few days at this hotel I learned that weekends in the first floor are not for people without kids. Kids screaming and running up and down the he hallways most weekends.
9.0
Verified Hotel Guest
Wonderful
Business Traveler
04-13-2018
Pros: Clean comfortable room, with nice restaurants nearby.
Cons: no
9.0
Bernard
Wonderful
Traveling as Couple
04-13-2018
Pros: PARKING
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
04-13-2018
Pros: The front desk staff is well organized, cheerful and goes out of their way to help guests.
Cons:
9.0
Rohit
Wonderful
Traveling as Couple
04-13-2018
Pros: Amazing staff esp the house keeping.
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
04-13-2018
Pros: 15 minutes from San Diego without the $40+/day parking fees. Best way to have access to San Diego on a budget. Housekeeping brought a roll-away crib within minutes of requesting at check-in.
Cons: Food options nearby are limited and no continental breakfast. Room had a shower without a tub which made bathing a baby a little challenging.
7.0
Verified Hotel Guest
Good
Family with Teens
04-13-2018
Pros: convenient location, walking distance from shops and restaurants, and 1 mile from the freeway very clean
Cons: front desk staff could use a little more training, much confusion over when we were checking out
8.0
Clifford
Very Good
Traveling as Couple
04-13-2018
Pros: Nice room
Cons: No spa and no shade around the small pool.
4.0
Pedro
Disappointing
04-13-2018
Pros: Heated pool...maids where really nice. .front desk where help full
Cons: No microwave
1.0
Bruce
Very Poor
04-13-2018
Pros: The Manager is one of the rudest individuals Ive ever meet
Cons: Everything. Will never do business there or with any Holiday Inn for that matter
10.0
John
Exceptional
Traveling as Couple
04-13-2018
Pros: very clean
Cons: a little noisy as location was on top of a 7-11
10.0
Verified Hotel Guest
Exceptional
04-13-2018
Pros: They had a single serve Keurig.
Cons: No microwave in room.
6.0
Brina
Pleasant
Traveling as Couple
04-13-2018
Pros: The room was pretty standard, bathroom was clean.
Cons: Bed bugs. I was bit a few times on my arm and back. We saw them crawling in the space between the bed and the wall. We caught one, killed it and showed it to the receptionist. She said she'd tell her manager. Avoid room 117. Also, smelled like old smoke.
3.0
Verified Hotel Guest
Poor
Family with Young Children
04-13-2018
Pros: Blackout curtains made for restful sleeping Housekeeping cleaned/tidied room daily Good location for visiting San Diego, safe area, walking distance to McDonald's with a PlayPlace, close to a mall with Target and Wal-Mart Large minifridge, Keurig
Cons: Showers only in rooms (no bath tubs) No microwave in room ($10/day to rent, but ours never arrived) Tiny pool, no hot tub Reserved a crib (3 times), was not available when we arrived Was not the level of service/amenities I expected from an IHG hotel
1.0
Verified Hotel Guest
Very Poor
04-13-2018
Pros: Location
Cons: Extremely dirty carpet; dusty and dark room. No microwave ($10 addt'l per night). No accessible electrical outlets. All light fixture outlets (ones built into the lights) broken. Stayed at HI Arlington on way home. That is a three star. This is not.
8.0
Lee
Very Good
Business Traveler
04-13-2018
Pros: Excellent shower pressure, good location right off freeway.
Cons:
8.0
Verified Hotel Guest
Very Good
Solo Traveler
04-13-2018
Pros: The location close to SDSU was perfect for my needs.
Cons: The noise level coming through the walls is ridiculous. I went to The store down the street specifically to buy earplugs.
10.0
Earl
Exceptional
Traveling as Couple
04-13-2018
Pros: Affordable ,quiet, and clean
Cons:
3.0
Verified Hotel Guest
Poor
Traveling as Couple
04-13-2018
Pros:
Cons: Smelly room. Stains on carpet. Noisy neighbors.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
04-13-2018
Pros: The staff and a great price for the room
Cons: The only thing I can think of would be the laundry room could have a few machines for guests.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Very clean rooms and comfortable beds. We have stayed here several times as it is conveniently located in La Mesa.
Cons: This is not a deal breaker for me, but if you like to be able to take a bath, this hotel does not have tubs, only showers.
10.0
Chire
Exceptional
Traveling as Couple
04-13-2018
Pros: Friendly staff,very nice hotel.
Cons: No
5.0
Verified Hotel Guest
Fair
Business Traveler
04-13-2018
Pros: We stay at this hotel about 5 or 6 times a year and are usually very pleased. It is in the perfect location for us and the price is not outrageous, except in the summer months.
Cons: Person behind the desk was an automaton. When I used the toilet, the seat was loose. Then, taking a shower, the water got hot and cold - regulator must not work. Was woken in night by loud scratchy squeak from people above walking - must be loose board.
6.0
Verified Hotel Guest
Pleasant
Business Traveler
04-13-2018
Pros: location and usually well staffed and pleasant
Cons: old food left in refrigerator. trash under beds. poor TV reception controls hard to function. loud with some rooms having 6 or more people in them
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Nice staff. Convenient parking. Close to stores. Price was reasonable.
Cons: Would have been nice to have more of a courtyard and pool that was desirable to use.
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
04-13-2018
Pros: It was close to where we were going and it was decent..
Cons: Paper thin walls.. Had and old couple next to us yelling and using foul language and had to call the front desk..It was late and we have children.. Management notified the couple of the complaint right away and then they shut up..
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Clean, rapid check in.
Cons: Wanted coffee in lobby
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: The bed was great! Also the staff!
Cons: No
7.0
Paul
Good
Senior Traveler
04-13-2018
Pros: The room was clean. The staff was courteous and professional. Easy access to I-8. Numerous restaurants within 20 minute walk.
Cons: The window blackout curtains are non-functional. Dressing and undressing is awkward. The mattress is thick and does not appear to be cheap but is very firm and sleep was not the best. Electrical outlets would not accommodate phone charger.
8.0
Melissa
Very Good
Traveling as Couple
04-13-2018
Pros:
Cons: Our toilet kept running after flushing and we would need to go back and jiggle the handle sometimes
9.0
Paul
Wonderful
Traveling as Couple
04-13-2018
Pros: Loved the big room and long bathroom countertop. Bathroom always had plenty of towels. Maid service was attentive and accommodating.
Cons: Amenities card said safety deposit boxes were available at the front desk, but they weren't. Would love to see individual safes in the rooms.
9.0
Melissa
Wonderful
Business Traveler
04-13-2018
Pros: I stay at this hotel several times a year. The staff is always helpful and courteous. The rooms are always clean.
Cons: Parking can be an issue if the hotel is full because the spots are narrow and many guests will end up taking more than one spot. Also, there are some homeless around the neighborhood...but that can be said for most of San Diego area.
7.9
Texmex
Good
young couple
04-10-2018
nice and comfortable, and clean....
Pros: Bed was comfortable, glad it had a fridge and iron board.
Cons: view from room was of parking lot.
10.0
Ivory
Exceptional
review category group of friends
04-08-2018
Exceptional
Pros:
Cons:
9.6
Nicole
Exceptional
young couple
04-04-2018
Exceptional
Pros:
Cons:
8.8
Shant
Excellent
solo traveller
04-01-2018
Fabulous
Pros:
Cons:
5.8
Senior
Okay
family with young children
03-25-2018
Boo to your front Desk...
Pros: The housekeepers were very kind and helpful.
Cons: The man at the counter wouldn't give a30 minute extension on check. My sister and I are in our sixties. I have severe arthritis and have difficulty with our luggage. My son was delayed picking us up And he was to help us with the luggage. I asked for the extended check out and was told they couldn't do it. When he got downstairs I only saw one other person checkout and it was at 11:30. The time I asked for. I called and asked for assistance with luggage. They sent a man with a luggage trolley which left for us. We get down to the lobby and there were only 3 teenagers sitting on the only place to sit. We had to stand for 40minutes waiting to be picked up. No one even offered a folding chair.
5.4
Marvin
Fair
solo traveller
03-08-2018
Not again
Pros: The bed
Cons: Restaurant n slow service, inconsistency of maids cleaning room from day to day
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