A casual restaurant and cozy lounge rests on the hotel's top floor and offers fabulous views of the airport and surrounding area. Rooms on the higher floors also offer panoramic views of the city.
Smoke free premises. 175 units. 13 stories, interior corridors. Accessibility (Call).
I-405 exit 27 (Lakewood Blvd), just s. 2640 N Lakewood Blvd 90815.
Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources.
valet and coin laundry, airport transportation, room service, area transportation-within 3 mi.
Terms
cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 101 guests
Showing reviews 1 - 5 of 50
7.5
Kamanda
Good
solo traveller
09-22-2016
Pros: The restaurant at the top and amazing food
Cons: The price could have been a little cheaper
7.5
Darrell
Good
mature couple
09-21-2016
Pros:
Cons: Staff
7.5
Danielle
Good
young couple
09-08-2016
Pros: Close to food and gas station. Overall good value for price.
Cons: property is very close to highway and you can hear the traffic at night
9.2
Pablo_penaloza
Wonderful
young couple
09-07-2016
Pros: The staff at the PH top level (restaurant) was extraordinary!!
Cons:
10.0
Young
Exceptional
young couple
09-06-2016
Pros: Very cleans
Cons: Smal space a room, window smal too.
10.0
Krista
Exceptional
solo traveller
09-06-2016
Pros: Great service and the beds were so comfortable
Cons: Nothing
9.6
Denzil
Exceptional
solo traveller
08-25-2016
Pros: They let me check in early
Cons: Southern California
7.1
Kevin
Good
young couple
08-24-2016
Pros: The location is close to the airport, which is helpful. The front desk staff was very friendly.
Cons: I booked an Executive King room through Booking.com and ended up with a room with 2 double beds...my partner and I are both over 6 feet tall so double beds don't really work for us. I'm not sure I would have booked if I knew I was getting a double bed and not the king I thought I had purchased.
7.9
Robert
Good
mature couple
08-20-2016
Pros: Room, bed, TV, were very good and comfortable. Cleaning staff did an excellent job.
Cons: Microwave was not available without $10 fee. Made reservation for shuttle to airport but it was not available so we used Taxi. Air conditioner was very noisy.
9.6
Patricia
Exceptional
mature couple
08-12-2016
Pros: Staff very nice and helpful.
Cons: Booking.com said it includes breakfast then when we checked in hotel said no it was extra. Called booking. Com several times, disconnected, put on hold for long periods of time as this was extremely inconvient. In the end breakfast was not included.
10.0
Angela
Exceptional
mature couple
07-30-2016
Pros: The room was great! We booked last minute and still got a room on the 11the floor! The round tower design was fun and unique and a great way to start our vacation!
Cons: Nothing!! It was great!
9.2
Perci
Wonderful
mature couple
07-27-2016
Pros: Nice facility
Cons: One of the night clerks on Saturday wasn't very nice.
10.0
Nancy
Exceptional
mature couple
07-23-2016
Pros: Gina the front desk clerk, very Nice and helpful...she was awesome!!
Cons: N/a
7.9
Rick
Good
family with older children
07-21-2016
Pros: Overall, the staff was responsive and professional. Our experience was quite positive and this property is much nicer than your standard Holiday Inn.
Cons: Unlike other hotels which I stayed in the same general area, I don't see the need to charge $9/day to park in a non-downtown location
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
07-20-2016
Pros: Location Staff was friendly Room was nice and clean, but the carpet needs cleaning
Cons: We had to pay for parking Shower head didn't work
7.9
Andrea
Good
young couple
07-19-2016
Pros: Rooms were clean. The bar at the top of the hotel is really cool. Heated outdoor pool is nice and convenient.
Cons: Room priced too high for value.
10.0
Franko
Exceptional
mature couple
07-17-2016
Pros: Yes and yes
Cons: Nothing
5.4
Vale
Fair
young couple
07-05-2016
Pros:
Cons: This hotel does not include breakfast unless that you pay more for the room or you have to pay $15 per person for the breakfast and you also have to pay for parking. I don't see this in other hotels, in the other hotels the breakfast is included and the room has a good price.
9.6
Joseph
Exceptional
solo traveller
07-03-2016
Pros: Very clean, well maintained.
Cons:
10.0
Tani
Exceptional
solo traveller
07-02-2016
Pros: The hotel was clean, the bed was comfortable and I liked the free WI-Fi. There are several restaurants across the street and even more on Spring Street if you have transportation. the 405 freeway is close by for easy mobility. It is not a resort but it is nice, has the amenities and is up to date. Better than some other hotels I have been to with higher stars. The room service was quick and the panorama restaurant was worth visiting. I would stay here again without hesitation.
Cons: Yes there is a charge for parking, but I got that waived.
4.6
Brad
Disappointing
young couple
06-30-2016
Pros: The restaraunt was very good
Cons: No fridge In room, staff didn't inform us we needed a parking pass and we almost got towed
7.5
Debriana
Good
review category group of friends
06-29-2016
Pros: I liked the breakfast buffet. The food was pretty good.
Cons: The hotel is right next to the freeway. The cars from it being on a busy street were pretty noisy. Kind of woke me up early in the morning.
9.6
Jessica
Exceptional
young couple
06-29-2016
Pros: The food at the restaurant was really yummy
breakfast was fantastic
Room was good size and clean
Staff were nice
Cons: you pay for parking that isn't secure
9.2
Stephen
Wonderful
mature couple
06-28-2016
Pros: pillows too big
Cons: roach in bathroom
2.5
Nataliya
Poor
young couple
06-24-2016
Pros: We were asked to walk out of the main building and walk to the smaller one with 2 floors only and no elevator, so we had carry the luggage in our hands all the way up. The room smelled pretty bad and everything in it was made of cheapest possible materials (sealing, walls, furniture, all of it). It was really hot in the room while outside it was chilly.
Bad sheets and covers looked grey and unclean.
I would not recommend this hotel to anybody!
Cons:
9.2
Anonymous
Wonderful
mature couple
06-21-2016
Pros: Everything from the staff to the rooms to the restaurant on the PH floor was wonderful!
Cons: The only thing we did not appreciate was paying $8.50 for two small bottles of water from the bar upstairs. The bartender should have given us the option to buy a bigger bottle of water downstairs in the vending machine for $2.50. We found out after buying upstairs of the option to purchase downstairs. .
2.5
Rashaanda
Poor
solo traveller
06-16-2016
Pros: They did not refund my money as there promised
Cons: They did not refund my money as there promised
6.3
Lukas
Pleasant
review category group of friends
06-08-2016
Pros: Breakfast is ok.
Hotel's location is practical so it's easy to hop on the highway and travel anywhere.
Cons: 1. The staff was partially confused and partially "unfortunately that's not my problem, sir".
2. If you go thirsty to breakfast, you will leave thirsty. The drinks are only served by the staff in limited amounts and not freely available at the buffet.
3. Since hotel can be reached just by car or by teleport, I see the need to pay extra for open-air parking as a bait-and-switch cheat.
4. For whatever reason there is no ventilation in the bathroom. I see this as substandard.
4.2
Horrib
Disappointing
solo traveller
06-07-2016
Pros: I liked the guy who was working at the coffee bar. Very nice and helpful. Location to the airport was good.
Cons: Well, I will never stay at that hotel again. The floors in the room were so dirty that I had to put all towels on floor to walk on. I called room service for Lysol. When I got into the room, it was so late and I was so tired that I just didn't have any energy to move to another hotel. The bed bugs kept me up all night long! It was horrible! My flight home was horrible bc I was itching the entire time bc of bed bugs! Even when I showered at home, I still couldn't get the bed bugs off of me! I'm disgusted just thinking about it. You have a big problem with bed bugs. I'll never stay at a Holiday Inn again.
9.6
Floyd
Exceptional
young couple
06-07-2016
Pros: It was a good price for your buck, and away from the grit area.
Cons: I don't know I would have to stay a little longer than we did.
7.1
Vernon
Good
solo traveller
06-05-2016
Pros: The room was nice.
Cons: Wasn't told about monies being put on hold on my credit card for any incidentals. Only found out after checking my balance. A customer should always be informed
8.8
Robert
Excellent
young couple
06-05-2016
Pros: The breakfast was a little spendy. The view was great. And the staff were very nice.
Cons:
2.0
Verified Hotel Guest
Poor
Family with Young Children
06-03-2016
Pros: The shuttle bus.
Cons: Just like a motel. Not match the 3-star title.
9.6
Felicia
Exceptional
mature couple
06-01-2016
Pros: Everyone there were very nice and it was clean...
Cons: I didn't like fact that we had to pay $9.00 per day for parking when we already paid to stay there.
9.2
Traniel
Wonderful
mature couple
05-31-2016
Pros:
Cons: i didnt like the fact that when you are a ihg member why such high deposit
9.6
Great
Exceptional
solo traveller
05-30-2016
Pros: Asked for room on high floor, got it. Front desk staff great. Room nice but I thought lamp ans AC both out. Turns out both tied into a wall switch & I couldnt figure it out. But dsomeone was up in less than 8 minutes after I called it in. Service tech friendly and polite. Great service and honest friendly attitude from coffe bartender. Forgot his name, but it was after4:00 when I checked in.
Cons: Handicap parking limeted, not paticularly assesible.
8.3
Anonymous
Very Good
young couple
05-29-2016
Pros: Comfortable bed and pillows.
Cons: Thin walls could hear from both sides of the room and no water bottle for keurig in the room.
6.0
Verified Hotel Guest
Pleasant
05-26-2016
Pros: The location
Cons: The shower had a bad drip. Had I been staying longer I would have asked to be moved.
6.3
Fernando
Pleasant
solo traveller
05-26-2016
Pros:
Cons: Didn't change my dirty bed sheet
10.0
Durrell
Exceptional
mature couple
05-24-2016
Pros: Room and lounge were nice
Cons: My bathtub sink and toilet ask stopped up at the same time
3.0
Verified Hotel Guest
Poor
Family with Young Children
05-13-2016
Pros: Polite staff...
Cons: 1. Very small beds (requested 2 beds) 2. Rooms are inconveniently located 3. Furniture looked old and outdated 4. Stairs and stairways need touch up paint 5. Pay for out side parking? (9 dollars daily) if it was indoor parking I would be okay charge, etc.
3.0
Stephen
Poor
05-10-2016
Pros: State of disrepair. Phone didn't work. Electric socket had char marks from an apparent electrical surge. Towel rack was broken off (but the 2 stubs remained). Both ice machines for the building were removed. We were told to go to the one in the pool-empty
Cons: Nice restaurant across the street.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
05-10-2016
Pros: Location and room cleanliness and the Peets coffee in the lobby
Cons: They charged for parking
8.3
Urshla
Very Good
mature couple
05-08-2016
Pros: Didnt eat breakfast. But was charged for it along with something else extra
Cons:
8.3
Anonymous
Very Good
solo traveller
05-06-2016
Pros: Hotel rooms were very clean.
Cons: The AC unit of the first room malfunctioned.
10.0
Juan
Exceptional
young couple
05-03-2016
Pros: The view was beautiful and your beds were super comfortable! I fell asleep in less than 2 minutes!
Cons: Nothing, keep up the amazing staff and rooms!
3.0
English
Poor
Business Traveler
04-12-2016
Pros: The staff was very friendly other and the location is super close to the airport. Make sure you request a remodeled room. Or you might as well stay in your car!
Cons: So I arrived at the location and hotel is being remodeled front desk guy was super nice. So this experience would have been awful if he didn't take the time and make it right so kudos to him. What they fail to tell you is there's outside rooms!
5.0
Sarah
Fair
young couple
04-07-2016
Pros: In house restaurant and bar was pretty good.
Cons: As far as I can tell it is constantly under construction. Only 1 working elevator. No balconies even though it looks like it in the pictures. The rooms are very small due to the awkward shape of the building. Construction crews starting early in the morning. No bell service. Breakfast not included.
9.6
Carlos
Exceptional
family with young children
04-06-2016
Pros: Last minute booking of room and very accommodating with me and my family's needs
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