Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Conveniently located 5 miles from Los Angeles International Airport and within walking distance of public transportation. Some kitchen units are available in rooms all have a small couch available.
Smoke free premises. 53 units, some kitchens. 3 stories, exterior corridors. Accessibility (Call).
Pros: The customer service was fantastic, from the cookies and water at check in to giving advice on places to go.
Cons: The breakfast room gets very crowded, would definitely recommend moving the tables outside for more space.
5.0
Anonymous
Fair
08-11-2017
Pros: The breakfast.
Cons: A few of the staff were rude and not accommodating. The sink in the bathroom filled up when washing your face and would not go down. Reported it but no one showed up to fix. Someone left cigarettes in the room, even though it is supposee to be a non smoki
9.0
Anonymous
Wonderful
08-11-2017
Pros: Really nice customer service. Awesome breakfast. Great A/C.
Cons: Lack of anti-slip tub adhesive strips.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Close to beach, convienant to grocery and restrants.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Good location. Good basic breakfast. Free parking. Free wifi.
Cons: Construction work. Poor quality wine for happy hours. Property features generally inferior to Residence Inn and Hyatt Place.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Close to shopping and food! Healthy walk to the beach.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Staff was superb, hotel spotlessly clean. Courtyard is a pleasant place for breakfast or to enjoy evening snacks. Room was large and generally well laid out.
Cons: There is some street noise from the highway at all times, so earplugs are needed to sleep.
9.0
Anonymous
Wonderful
08-11-2017
Pros: I like that the hotel was modernized with free parking and was in a very convenient location.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Look and comfort! Roomy!
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Staff were very friendly and helpful. Breakfast was good.
Cons: Suggest more variety at breakfast such as cold boiled eggs and cheese for people who don't want bacon or sausage.
8.0
Anonymous
Very Good
08-11-2017
Pros: A social hour in the evening Monday through Thursday was an unexpected surprise. Parking was free. Conveintly located.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very clean, location,location,fair price
Cons: Not really
8.0
Anonymous
Very Good
08-11-2017
Pros: Friendly, quiet, not fancy, kid and family and working stiff suited.
Cons: Air conditioner was a bit of a beast, noisy.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Staff was very friendly and helpful.
Cons: Massive undisclosed renovation made it difficult to get in and out. Broken air conditioner in first room.
8.0
Anonymous
Very Good
08-11-2017
Pros: Enjoyed the complimentary breakfast and evening appetizers. Remodeled rooms were nice.
Cons: Checking in is a bit difficult because of location of hotel. The hotel was under construction back in Mar 2016 when first went and was still under construction this Oct. Loud and inconvenient. Price too high for construction period.
8.0
Anonymous
Very Good
08-11-2017
Pros: The room was really nice and close by the airport. Everything was clean.
Cons: Attitude from front desk receptionist. She also did not inform me about the $200 deposit for the hotel.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Lots of space and clean.
Cons: We liked everything.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The decor was so beautiful and everything felt so comfortable and chic. The breakfast was amazing and had so many options. They have a 24-hour coffee and tea bar that has an unbelievable number of choices. Free parking, free wi-fi.
Cons: It was a little hard to find because the sign is small and the outside is somewhat unimpressive.
7.0
Anonymous
Good
08-11-2017
Pros: The layout in room and the breakfast was not just cereal. The coffee maker down stairs was great.
Cons: No real curtains. Shutters let in too much hallway light to sleep. Some noise late at night. Poor directions; took nearly an hour to find with directions from staff. Poor parking.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location of a hotel close to beach, freeways and shopping/restaurants. The hotel is nicely remodeled with good size kitchenette and seating area. Breakfast with many options for everyone.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Proximity to Manhattan Beach, size and cleaniness of the room, variety at breakfast, free and plentiful parking
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Will definitely stay at this...
Pros: Rooms were very nice, housekeeping
staff was amazing, and breakfast was great. All in all, great staff!
Cons:
7.9
Anonymous
Good
08-08-2017
Great min-vacation/business trip combo!
Pros: The room was clean, well maintained by housekeeping staff, and the bed was pretty comfortable. I thought that the included breakfast provided good value.....a very wide range of choices, good quality coffee (Coffee bean and Tea leaf) and there was healthier greek yogurt as an alternative to the sweet stuff. I haven't been to any other hotel that offered greek yogurt.
The location was great.....a 5 minute drive to Manhattan Beach.
I also liked that there was free parking.
Cons: Nothing.....met my needs.
8.8
Anonymous
Excellent
07-31-2017
Overall, I would recommend the...
Pros: The free breakfast was good and having coffee available 24/7 was a bonus.
Cons: It was noisy at night because people were sitting and talking outside the rooms.
9.2
Anonymous
Wonderful
07-31-2017
Superb
Pros: Fold out sofa was a twin size. Expected double. Description should have included size. Most fold outs are either double or queen.
Cons: Fold out sofa
8.8
Anonymous
Excellent
07-31-2017
Fabulous
Pros: staff; location (5 min by car to Manhattan beach); walking distance to Target and Surf Concept shops; free of charge underground parking with a lot of spaces); cleaness of rooms and whole facility; breakfast bufet -simple however it was always enough for adult and kid; afternoon social hours with food and beer (included in price)
Cons: wifi in rooms poor connection, in the lobby was ok.
7.9
Anonymous
Good
07-30-2017
Good
Pros: cost of stay was reasonable
Good underground parking for rental car
Close to the Target Shopping store
Cons: Wifi was extremely slow
Did not work the last weekend of our stay
No swimming pool
9.2
Anonymous
Wonderful
06-30-2017
Superb
Pros: Continental breakfast out of this world. Beds are so comfortable!
Cons:
10.0
Anonymous
Exceptional
06-19-2017
Exceptional
Pros: The staff were very helpful. Room was spaceous.
Cons: The wifi didn't work in all areas of the room.
7.9
Anonymous
Good
06-13-2017
Would stay their
Pros: Their breakfast was good and the in room tv was easily movable to fit your viewing area.
Cons: They put us in a room located in a really dark creepy hallway next to a service door exit that was opened and slammed quite a few times during the night hours.
7.5
Anonymous
Good
06-12-2017
Convenient LA airport stopover
Pros: Reasonable priced accommodation, good buffet breakfast ,convenient to LAX
Cons:
10.0
Anonymous
Exceptional
06-08-2017
Last minute booking turned out...
Pros: The customer service was exceptional and the room was the size of a small apartment! The space was perfect for our family! It was also right off of the courtyard, which is decorated nicely. Breakfast was served each day and there were even social hours during the week in which they served dinner! Target is also right up the street, which was perfect for things we forgot last minute!
Cons: None
9.6
Anonymous
Exceptional
05-23-2017
Hidden Gem
Pros: Hidden gem.
Cons: The room did not have a view but all i did was sleep there so it was fine for me.
9.2
Anonymous
Wonderful
04-28-2017
Superb
Pros: Clean and comfortable.
Cons:
7.9
Anonymous
Good
04-27-2017
Centrally located,nice quiet room,staff helpful
Pros: Nice big room,separate sitting area,counter with bar sink near coffee machine ,microwave.
Free wine,beer,hor's d'ouvres 5:30pm to 7:30pm Mon - Thurs(?).Plenty for breakfast,hot food too.Changed daily.
Cons: Can easily miss the place on Sepulveda, new BW logo not as visible as old one.Underground Parking directly off Sepulveda
8.3
Anonymous
Very Good
04-16-2017
Hotel had changed name, not...
Pros: Good Location, good breakfast.
Cons: Looking for the hotel for almost 2
Hours, booking.com did not tell us
of a change of name, we booked
Hawthorne Inn and Suites.
7.1
Anonymous
Good
04-08-2017
Good
Pros: The breakfast was good with a lot of variety and it was free!
Cons: It would be better if the kitchen was equipped with crockery and cutlery.
7.1
Anonymous
Good
04-05-2017
Good
Pros: Really nice breakfast!
Cons: Reservation was not included in hotel system... we were lucky there were some available rooms!
7.5
Anonymous
Good
03-13-2017
Good
Pros:
Cons: Breakfest can be better, Service to slow and you have too less choice to eat.
5.0
Anonymous
Fair
02-21-2017
Construction nightmare
Pros: Great location close to the beach
Cons: The hotel was under construction and they started construction before 7:30am on Saturday and Monday. The hotel was not clean the rugs in the bedroom were coming up. Elevator was a mess. Just not a great experience. The workers who were doing construction talked very loudly outside of our window waking us up very early. The maids entered without knocking and peeked through our bedroom window if we didn't answer fast enough.
10.0
Anonymous
Exceptional
02-09-2017
Remodeled new
Pros: Room was more large ,Breakfast was great plenty of parking. New bathrooms new bathrooms
Cons: Remodeling
7.9
Anonymous
Good
02-08-2017
clean and quiet will be...
Pros: Breakfast was great, also the room was clean not in rough shape. I also liked the cookies at check in
Cons: listen to details needed more towels told the staff, still had to chase down maid to get them myself, also explain where things are in your hotel (ice, vending, gym etc)
7.5
Anonymous
Good
02-03-2017
Good
Pros: The breakfast had a great variety. The location was close to everything.
Cons: It would have been nice to know beforehand that there was construction going on. The bed was a little uncomfortable but was manageable.
9.2
Anonymous
Wonderful
01-30-2017
Superb
Pros: Location
Cons: It was going under construction
7.5
Anonymous
Good
01-29-2017
Good
Pros: Was a nice surprise to come to newly renovated rooms. Very clean & cheery. Free wifi. Good location in Manhattan Beach.
Cons: Would have been nice if kitchenette had a hot plate. There also were no plates/glasses in kitchenette.
10.0
Anonymous
Exceptional
01-12-2017
Great for an overnight stay...
Pros: Great location to LAX Airport, Target and Manhattan Beach Village shopping centre, comfy bed, clean and safe. Friendly efficient staff
Cons:
8.8
Anonymous
Excellent
01-09-2017
Overall relaxing stay, lovely but...
Pros: Very comfy bed, loved the pillow! Actually got the best sleep I've ever gotten in a hotel (normally don't sleep well away.) Wonderful relaxing hot showers, room light and airy. Really liked the fact that the windows opened and there were shutter/blinds in lieu of curtains.
Cons: Had to change rooms halfway through due to bad light in bathroom, shower handle not attached in 1st room, kept coming off in your hand.
5.4
Anonymous
Fair
12-19-2016
Place in renovation
Pros: Hotel during renovations
Very uncomfortable and. Noisy.
No wifi in part of rooms
Breakfast in middle of renovating area
Should let prospective guests know in advance and not in the small letters
Cons: Staff tried their best
5.4
Anonymous
Fair
11-27-2016
In middle of renovation
Pros: The staff did anything to make my stay comfortable
Cons: There are renovations in the place, and facilities are not to the level expected.
Even breakfast was served in the renovation area.
Internet was interrupted and did not work , and finally they changed my room to a section where internet wifi was satisfactory.
The fact that major renovation was going on, was not stated clearly at Booking.com site.
7.9
Anonymous
Good
10-26-2016
Good
Pros: That you were given water on check in and also some in the room.
Room was nice, nice size bathroom.
Cons: Breakfast wasn't good, eggs didn't taste like eggs, and no whole grain breads available. And the juice--- Dont even serve if so watered down ick! Oh also coffee was VERY strong and bitter. Even hubby who likes strong didn't drink the coffee.
Outside patio could be a little cozier. cushier chairs. Conversation areas. somewhere you could sit back and enjoy a coffee.
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