Portola Hotel & Spa

AAA Inspector Rating
8.7
Very Good
1343 Guest Ratings
2 Portola Plaza
Monterey, CA 93940- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
4.0
Overall
Room3.4
Bath3.6
Public Areas3.9
AAA Inspector Notes
Located adjacent to the Wharf, the Convention Center and the historic downtown area, this property offers spectacular vista views of Monterey Bay. The rooms are good sized with smaller bathrooms. Smoke free premises. 379 units. 1-7 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
2 mi w of SR 1 exit Del Monte or Munras aves; downtown. 2 Portola Plaza 93940.
Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources. The U.S. Green Building Council's LEED rating system provides independent, third-party verification that a building meets the highest green building and performance measures.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
3 restaurants.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, safes. Fee: high-speed Internet, wireless Internet. Some: no A/C, microwaves.
Sports & Recreation
hot tub, cabanas, trails, exercise room, spa.
Guest Services
valet laundry, boarding pass kiosk, room service.
Terms
check-in 4 pm, cancellation fee imposed, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 1343 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
07-21-2017
Pros: Swimming pool
Cons:
4.0
Anonymous
Disappointing
07-21-2017
Pros: Price
Cons: There was no air conditioning and it was very warm. Hotel staff did not look friendly.
5.0
Anonymous
Fair
07-21-2017
Pros: Location
Cons: Looked like a 2 star hotel. Nothing special except location. Star ratings need to be re-evaluated.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The concierge girl who checked us in (I forget her name, though), was amazing! We wanted a king bed instead of the two doubles, and she helped us find an upgrade! She was fantastic!
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Very good attention to details and location.
Cons:
Showing reviews 1 - 5 of 50