Portola Hotel & Spa

AAA Inspector Rating
8.7
Very Good
1343 Guest Ratings
2 Portola Plaza
Monterey, CA 93940- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
4.0
Overall
Room3.4
Bath3.6
Public Areas3.9
AAA Inspector Notes
Located adjacent to the Wharf, the Convention Center and the historic downtown area, this property offers spectacular vista views of Monterey Bay. The rooms are good sized with smaller bathrooms. Smoke free premises. 379 units. 1-7 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
2 mi w of SR 1 exit Del Monte or Munras aves; downtown. 2 Portola Plaza 93940.
Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources. The U.S. Green Building Council's LEED rating system provides independent, third-party verification that a building meets the highest green building and performance measures.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
2 restaurants.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, safes. Fee: high-speed Internet, wireless Internet. Some: no A/C, microwaves.
Sports & Recreation
hot tub, cabanas, trails, exercise room, spa.
Guest Services
valet laundry, boarding pass kiosk, room service.
Terms
check-in 4 pm, cancellation fee imposed, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 1343 guests
Showing reviews 1 - 5 of 50
5.4
Andrew
Fair
young couple
05-25-2017
Pros: Not much other than being close to the harbour.
Cons: Thin walls meant we could hear the details of the guy next using the bathroom in the night, then his shower, before leaving at 04:53 both mornings. Fan Heaters in the room that you can hear from 2 rooms away. 16$ for a small brandy in the bar ! Building contractor vehicle reversing alarms that started at 7:00am and sounded like alarms going off in the room. Single glazed windows!
9.2
Einion
Wonderful
family with young children
05-24-2017
Pros: Lovely hotel, lovely staff, lovely stay!
Cons:
4.2
Carey
Disappointing
family with young children
05-24-2017
Pros: put on busy street . hot and just fan and could not leave window open because to loud!!!!! did not sleep! bed on angle. asked for enjineer and never showed!! terrible!
Cons:
10.0
David
Exceptional
solo traveller
05-22-2017
Pros: Best pancakes I've ever eaten
Cons:
10.0
Anonymous
Exceptional
family with young children
05-22-2017
Pros: Cleanliness, location, and staff
Cons:
Showing reviews 1 - 5 of 50