Portola Hotel & Spa

AAA Inspector Rating
2 Portola Plaza
Monterey, CA 93940- Map It
AAA Inspector Rating Details (scale 1-5)
4.0
Overall
Room3.4
Bath3.6
Public Areas3.9
AAA Inspector Notes
Located adjacent to the Wharf, the Convention Center and the historic downtown area, this property offers spectacular vista views of Monterey Bay. The rooms are good sized with smaller bathrooms. Smoke free premises. 379 units. 1-7 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
2 mi w of SR 1 exit Del Monte or Munras aves; downtown. 2 Portola Plaza 93940.
Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources. The U.S. Green Building Council's LEED rating system provides independent, third-party verification that a building meets the highest green building and performance measures.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
3 restaurants.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, safes. Fee: high-speed Internet, wireless Internet. Some: no A/C, microwaves.
Sports & Recreation
hot tub, cabanas, trails, exercise room, spa.
Guest Services
valet laundry, boarding pass kiosk, room service.
Terms
check-in 4 pm, cancellation fee imposed, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 70 guests
Showing reviews 1 - 5 of 50
10.0
Verified AAA Guest
Exceptional
Family w/Children
08-16-2017
Very nice hotel. Staff was great and we were greated with warm cookies.Room was very nice
Pros: Great location! Within walking distance to Fisherman's Wharf and lots of local restaurants
Cons:
9.2
Jonny
Wonderful
young couple
04-18-2018
Superb
Pros: Excellent hotel with great service
Cons:
8.3
Barbara
Very Good
family with young children
04-18-2018
Very good
Pros: The hotel is in a nice location and very convenient. The lobby is nice and it is convenient that food options are right there.
Cons: The staff was not very helpful or friendly. We had several questions and they seemed annoyed. My daughter found something pretty gross in her bed at night but otherwise the room looked clean. The price was high for what we received.
6.3
Claire
Pleasant
young couple
04-18-2018
OK
Pros: Bed was really comfy and room spacious.
Cons: 4pm seems late for checkin. We were "upgraded" on the room but to a room beside the place where all the bottles and trash were thrown away so it was noisy and outlook was pretty dire. Would have preferred to have kept the category of room we'd booked.
8.3
Shauna
Very Good
young couple
04-18-2018
Very good
Pros:
Cons:
Showing reviews 1 - 5 of 50