Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This property features elegant Tuscan style décor and a cozy lobby area. The outdoor patio area has an attractive fire pit and water feature. Appetizers and light dinner options are available for purchase at the lounge in the evenings.
Smoke free premises. 100 units. 3 stories, interior corridors. Accessibility (Call).
Cons: Front desk staff was not helpful ... Jewels in particular
5.0
Anonymous
Fair
07-21-2017
Pros:
Cons: The room in the picture on your web site was not tge room goven to me. This location in not in Nappa wine country it about 50 minutes.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Had a Great breakfast buffet & room was Really comfortable & clean 😎ðŸ‘ÂðŸÂ¼
Cons:
10.0
Anonymous
Exceptional
07-19-2017
Exceptional
Pros: It was clean and newly updated, we were pleasantly surprised and happy with the hotel. We would come back.
Cons: Not many walking distance spots.
10.0
Anonymous
Exceptional
07-12-2017
Our stay was relaxing and...
Pros: The bed was so soft! Loved the fire pit!
Cons:
8.3
Anonymous
Very Good
07-08-2017
Very good
Pros: Nice quite hotel at Napa Valley. Family friendly. I would stay there again.
Cons:
10.0
Anonymous
Exceptional
07-07-2017
nice stay
Pros: food was good. bed was perfect.
Cons: it was good.
10.0
Anonymous
Exceptional
06-15-2017
Exceptional
Pros: The hotel was great,
close to downtown
breakfast was pretty good.
Overall it was a great stay
Cons:
9.6
Anonymous
Exceptional
06-14-2017
Good location, great staff
Pros: Great service ... bacon had run out at free breakfast and the woman running the kitchen made a fresh order just for my family. Location was good since you were not far from many of the Napa wineries as well as kid-friendly places such as Great Adventure Park and Jelly Belly Factory
Cons: Be nice to have some sort of afternoon wine/snack gathering as many hotels offer in Napa/Sonoma
8.8
Anonymous
Excellent
06-11-2017
Beautiful Napa getaway!
Pros: Breakfast buffet had a nice variety of options, sausage was excellent! Fruit was fresh.
Cons: Bed was a little soft.
10.0
Anonymous
Exceptional
05-26-2017
Great hotel with life changing...
Pros: - Breafast buffet includes... Eggs, waffle maker, fruits, assorted pastries, various hot & cold drinks. It was amazing...
- Rooms cozy and clean, spacious bathrooms
- The outside of the facility was surprisingly beautiful... The grounds were very well kept. Props to the landscapers and lawn maintenance workers.
- Friendly staff
Cons: Other than a tiny gym, no real negatives here... Most hotels in this area are naturally expensive. This one was slightly cheaper and was gorgeous.
10.0
Anonymous
Exceptional
05-22-2017
Great hotel. Great service.
Pros: Service was great and the free breakfast in the morning was excellent with lots of open seating to eat instead of just inside. The pool was amazing and not too crowded. Called and asked for an extra blanket and they had it there in 2 minutes. Sister twister her ankle and they gave her a wrap at the front desk.
Cons: Had to get out of the hot tub to turn the jets back on, but that is just me wanting to stay in the warm water at night. Not really a complaint.
9.6
Anonymous
Exceptional
05-22-2017
Fabulous
Pros: Tv refrigerator location
Cons: We liked everything
10.0
Anonymous
Exceptional
05-22-2017
Exceptional
Pros: you feel very welcome, breakfast is quite nice, locations is great
Cons:
9.2
Anonymous
Wonderful
05-19-2017
Loved our Stay
Pros: What a great hotel room! Beautiful, we loved the pull out sofa. The kids love the pool and the breakfast area was clean, neat and had a great selection of food. We traveled with our two boys and they loved the pool area. It was not deep at all, this allowed me to relax knowing that the kids couldn't drown in the deep end. The pool goes to 4 ft.
Room was nice and neat, I love a hotel with clean white sheets!
Cons:
7.9
Anonymous
Good
05-15-2017
Good
Pros: The property was quiet, clean, the staff responded immediately and was very helpful. The gardens were beautiful.
Each room had a fridge and microwave.
Cons: Breakfast hours ended too quickly, at 0900 mid week, on weekend was 1000. Improvement on coffee is a must.
They did not offer a shuttle bus to town and a taxi was 25.00 one way so after a day of wine tasting it was not a good option.
7.5
Anonymous
Good
05-08-2017
Good
Pros: Breakfast is included, so I can get my morning coffee.
Cons:
10.0
Anonymous
Exceptional
04-25-2017
Great Place to Stay
Pros: We had a bit of a time finding this place but it was not their fault. Room is beautiful and bed comfortable. We were glad it was out of town a bit. Very quiet. Good breakfast
Cons:
10.0
Anonymous
Exceptional
04-13-2017
Excellent stay, excellent value --...
Pros: Friendly and responsive staff, with a general manager we just loved -- he was a great conversationalist, very helpful with local knowledge/info, and genuinely made us feel at home. We will stay there again and again. Fantastic breakfast included, too!
Cons:
5.8
Anonymous
Okay
04-13-2017
Great place poor staff
Pros: Location
Cons: Staff did not recognize us as Gold members. Even though I stated it was our anniversary in booking documents and while checking in, no response. Although there were plenty of rooms less than 50% occupancy we were put on the freeway side of the building with traffic noise.
10.0
Anonymous
Exceptional
04-13-2017
My stay at Springhill Napa
Pros: My stay was very comfortable. Staff were very friendly and helpful.
Cons:
10.0
Anonymous
Exceptional
04-12-2017
Great facility right in the...
Pros: Great breakfast selection. Quiet room, even with apparent "sold out" condition.
Cons:
9.6
Anonymous
Exceptional
04-11-2017
Large rooms and comfy beds
Pros: We loved it here. The rooms were large, beds were comfy and staff were friendly. Easy onsite parking. Wifi worked well. Fire pit was good and provided a great social spot to chat with other guests. Breakfast was also included and was very nice.
Cons: Location was not within walking distance of anything and traffic was busy at times but still a good spot to come back to after exploring the area. They offered a limited bar menu if you didn't want to go out to eat.
7.9
Anonymous
Good
04-08-2017
Off the crowded path, clean...
Pros: very spacious lobby area
Cons: traveled with family and stayed in "suite" booked for 3 adults, only had supplies: towels, toiletry, coffee and glasses for 2
no room to sit at breakfast time
7.5
Anonymous
Good
04-06-2017
Good Getting Away to American...
Pros: I liked the pool.
Cons: It would be really nice to have a better restaurant.
9.6
Anonymous
Exceptional
03-30-2017
Great Birthday celebration
Pros: The room was very comfortable and spacious for 6 nights and 2 adults.
Cons: a better quality bed or the ability to choose a higher quality.
8.3
Anonymous
Very Good
03-20-2017
Clean, Cozy & Close but...
Pros: I loved how clean everything was. The bed was really comfortable. The breakfast was surprisingly great. And lastly I loved how close it is to downtown Napa and not too far from major wineries.
Cons: I've stayed in better hotels with more amenities for the price.
10.0
Anonymous
Exceptional
03-14-2017
A lovely, luxurious locale
Pros: I will come to Oceano even if it is not on a Groupon. The room was luxurious, the staff was delightfully professional, and the view of Half Moon Bay from my window was just lovely.
Cons:
9.6
Anonymous
Exceptional
02-28-2017
I would definitely come back...
Pros: The staff was super friendly, from the front desk to the cleaning crew. Superb service. The room was very clean and quiet. There was really nothing we didn't like about the hotel.
Cons: For our budget it was on the pricey side but Napa is expensive and comparatively it was a good value for the area.
9.2
Anonymous
Wonderful
02-13-2017
Overall very nice
Pros:
Cons: The outside smell, our heater not working whole night it was very cold!!!
8.8
Anonymous
Excellent
02-03-2017
Napa
Pros: Close to most of the wineries.
Cons: Breakfast was not too good.
9.2
Anonymous
Wonderful
01-30-2017
Superb
Pros: Location
Cons: Pillows
9.2
Anonymous
Wonderful
01-26-2017
New hotel, nice and clean
Pros: New hotel, nice and clean
Cons: A bit far from downtown
7.9
Anonymous
Good
01-02-2017
A quick, inexpensive getaway to...
Pros: It had a microwave a refrigerator. Free daily breakfast, gym, and bar for late night snack. Very helpful staff.
Cons: It is not on the heart of Napa, it is on the out skirts.
10.0
Anonymous
Exceptional
12-17-2016
Great weekend
Pros: Had a wonderful time at the hotel and Napa
Cons: Everything was good. No issues
8.8
Anonymous
Excellent
11-07-2016
Fabulous
Pros: Front Desk staff was exceptional!
Cons: Lighting in vanity area is HORRIBLE!
7.1
Anonymous
Good
10-25-2016
Good
Pros:
Cons: No restaurant on site and none within walking distance
9.6
Anonymous
Exceptional
10-15-2016
We felt like our stay...
Pros: Breakfast was awesome. We were there for the Grass Valley car show/event. Your staff started breakfast at 6:00am so we could be at the car show for early registration.really appreciated that !
Cons:
6.3
Anonymous
Pleasant
10-04-2016
Nothing special included that one...
Pros: The building and grounds were beautiful.
It is the only motel in the area that allows a one night stay.
Cons: There were very few of the usual amenities. For the price of the room, I expected more such as robes, a shower cap, decent coffee in the room, water in the refrigerator.
The room overlooked the pool and fire pit and was very noisy as well as traffic on the street.
9.2
Anonymous
Wonderful
10-03-2016
Superb
Pros: Staff was professional, friendly and courteous. The location was convenient.
Cons:
9.2
Anonymous
Wonderful
09-28-2016
Wonderful hotel
Pros: Nice big rooms, very nice breakfast, great fire pit, really cool to sit around in the evening also nice pool area.
Cons:
7.5
Anonymous
Good
09-27-2016
Good
Pros: Breakfast, the room, everyone was friendly
Cons: That the drink hour and snacks were only for a limited time. I checked in exactly as it was ending and it was too late. Really dissappoiinted in that, should of been able to still get something ( especially when you pay a lot of $$ to stay here).
8.3
Anonymous
Very Good
09-16-2016
Very good
Pros:
Cons: Poor WiFi connection
10.0
Anonymous
Exceptional
09-10-2016
Excellent service. Very accomodating
Pros: Eggs were good. Loved that they even had hard boiled which I preferred better. My husband enjoyed the vegetable sausage. Love the variety of breads.
Cons: Short hours
7.1
Anonymous
Good
09-08-2016
Good
Pros:
Cons: Thought the accommodations were a bit expensive
9.6
Anonymous
Exceptional
09-08-2016
Not cheap but worth it
Pros: Never-ending breakfast, warm outdoor pool and hot tub. Great wine bar. Clean big room
Cons: Nothing.
7.5
Anonymous
Good
09-06-2016
OK Place To Stay
Pros: breakfast was good
Cons: Our room location was near the rear exit so the door was often heard when it was opened/closed. Not an ideal location when we requested a quiet room location.
Also, the hotel was not full at all which seemed to contradict the status on the booking.com website which appeared like the hotel only had a few rooms were available.
5.4
Anonymous
Fair
09-06-2016
short stay in Napa
Pros: good complimentary breakfast. The housekeeping was prompt when we requested turn down service for the sofa bed with extra blankets. GREAT POOL
Cons: beds weren't in the best shape- lumpy mattresses. The front desk was not the friendliest.
7.5
Anonymous
Good
08-30-2016
Good
Pros: Big room. GREAT shower!
Cons:
10.0
Anonymous
Exceptional
08-26-2016
Exceptional
Pros: Great price, close to downtown Napa and easy to get to Sonoma & St. Helena for wine tastings! Very welcoming grounds, there's even a bbq grill with all accessories to grill some steaks and have some wine! Staff are very polite and friendly. Family wine dinner on the patio was nice and relaxing! Breakfast was good! I will stay here again!
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