Located just south of the downtown area, the hotel's rooms are spacious and nicely appointed. Some units have a small kitchen and living area, and some overlook the cove.
Smoke free premises. 132 units, some two bedrooms and efficiencies. 3 stories, interior corridors. Accessibility (Call).
Waterfront. I-880 exit 16th Ave/Embarcadero southbound; exit 5th Ave/Embarcadero northbound, just w. 1103 Embarcadero 94606. Station: Lake Merritt.
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Eco Certification
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hot tub, picnic facilities, trails, exercise room.
Guest Services
valet and coin laundry, area transportation-within 2 mi.
Terms
1-7 night minimum stay, cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 82 guests
Showing reviews 1 - 5 of 50
3.8
Heather
Poor
family with young children
09-06-2016
Pros: It was clean. The waterfront view was nice.
Cons: Their breakfast area is under construction and it was crowded. Trying to get breakfast was irritating. The bed was very bouncy and I could feel the springs. I didn't get much sleep due to the bed. I paid too much for what I got.
7.0
Eusebius
Good
Traveling as Couple
08-24-2016
Pros: Rooms were good sized, and they had free internet and breakfast. They are right off the 880 which is both good (convenient) and bad (noise). The back side of the hotel was nice, overlooking the waterfront.
Cons: The hotel is currently going through renovations. The lobby / breakfast area is smells of chemicals (paints, carpet glue, insulation) as this is being done. There isn't enough parking for guests, and you may need to park at the plaza next door
5.0
Lauren
Fair
review category group of friends
08-23-2016
Pros: The room was clean.
Cons: Lobby under remodel (total disaster), no effort to even mask the work being done. Remodel is right next to breakfast where food is served, dust seemed to be all over. Breakfast was ok. Half of the outlets in the hotel didn't work. Phone and TV in room didn't work.
7.5
Michael
Good
mature couple
08-21-2016
Pros: The pool and hot tub facilities.
Cons: My rental car windows being smashed and my elderly mothers laptop being stolen.
3.8
Reggie
Poor
mature couple
08-18-2016
Pros:
Cons: I reserved this place because it had a view of the water and paid extra to be on that side of the building. Once I arrived I was told that I was also upgraded to an even nicer room. Once I got inside the room there was a huge willow tree up against my window and I had no view at all. Since I had paid extra for the view to be on that side of building I went down to the front desk and ask for a different room and was told there weren't any and ended up being put on the first floor in a handicapped room. They were remodeling the front of the hotel in the lobby at this time so that was unusable. When I went to park there was no parking left and I had to park on the street in Oakland. Once I got in bed I found there was no remote for the TV. It took 42 minutes for them to bring me one by that time I was asleep. In the morning we asked to speak to a manager and was told he was not there and would get back to us. Several days later he told us he would refund us half of our money but that never happened. Three weeks later we called him again with no luck
If you need a place to stay for the night this will do. If you're going here to have a romantic time with your spouse don't bother!
4.6
Anonymous
Disappointing
review category group of friends
08-16-2016
Pros: I NEVER WAS ABLE TO CHECK IN I HAD TO GO SOME WHERE ELSE BECAUSE MY RM WAS NOT READY NONE OF THE THREE TIME I CAME TO CHECK IN.
Cons:
4.2
James
Disappointing
solo traveller
08-14-2016
Pros: My room was very dated and old looking. This property did not live up to the Hilton brand.
Cons: Bed was not very comfortable. The Towels were very 2nd rate. There was very limited space for toiletries in the bathroom.
10.0
Tai
Exceptional
mature couple
08-14-2016
Pros: Really enjoyed my stay..Everything was great for my Sister in law..BDay Weekend....we cooked outside and it was awesome always my go to......wish the bottom tube could have stayed open longer thru the night...
Cons:
5.5
Gary
Okay
mature couple
07-28-2016
Pros: I thought the breakfast presentation was very nice
Cons: The lobby was being remodeled
5.0
David
Fair
mature couple
07-27-2016
Pros: The bed and pillows were comfortable. The soap was nice. The breakfast was better than most.
Cons: Our first room smelled of marijuana. The second room had jelly on the nightstand. The halls were narrow and musty smelling.Lobby bathrooms were out of order and the lobby was under construction. We were not informed of the construction when we booked. The neighborhood is pretty sketchy. I would like more secure parking facilities. I honestly would not stay there again.
8.3
Delia
Very Good
family with young children
07-21-2016
Pros:
Cons: Wish there was a spa tub
10.0
Fatima
Exceptional
solo traveller
07-19-2016
Pros: Because of road construction I got lost multiple times finding direction to hotel but they helped me til I arrived safe
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
07-05-2016
Pros: The great breakfast and the waterfront!
Cons: YES!HATED THAT NONE OF MY KEYS WORKED TO MY ROOM OR ANY OF THE OTHER OUTSIDE DOORS! I HAD MY KEYS RESET OVER & OVER I WAS CONTINUOUSLY LOCKED OUT WANDERING IF I WOULD EVER GET BACK INTO MY ROOM!! EVEN HOUSEKEEPING STAFF WAS WAITING 4 GUEST 2GET BACK IN!
8.8
Patricia
Excellent
family with older children
06-29-2016
Pros: Clean, nice lication. Staff friendly and helpful.
Cons: No shuttle to Bart , no shuttle on weekend. Arranged shuttle to airport on weekday ... Was not told it was outrageously priced. Able to catch Uber thankfully and made it on time. Breakfast was okay. When it was busy ... Lady couldn't keep up.
6.7
Anonymous
Pleasant
mature couple
06-28-2016
Pros: Good view and walk along the marina, especially for dogs (but...), although in questionable part of town. Good breakfast...comfortable bed...quiet and roomy...
Cons: another chair or two (only one in room)... front desk staff seemed preoccupied and not very pleasant... tv had no guide... $75 fee per dog! Never paid that much anywhere...no ice machine in our building... key card operation very spotty, wi fi very spotty.
8.0
Roger
Very Good
Traveling as Couple
05-31-2016
Pros: Everything was as advertised. The staff was courteous and answered all our requests. We did have a problem with the room keys and had to change them out 3 times.
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
05-31-2016
Pros: I loved that it had a kitchen with appliances as well as a sofa couch/bed.
Cons: Everyday we has to get new room keys because the keys did not work. In addition, the bathroom overflowed during the night and the staff could not even get me the plunger. I could have plunged it myself. I had to wait until 9am or move to another room at 2
9.6
Louise
Exceptional
mature couple
05-28-2016
Pros: I booked this for my parents while they visited me in Oakland.
The staff were amazing, the rooms were comfortable and large enough.
Breakfast was good each day and the free 5pm drinks and snacks went down a treat. I'd definitely stay here again.
Everyone very helpful and they even took the time to drop my parent's off at lake merritt and pick them up while I was busy one day. Excellent service.
Cons: Nothing really, they are upgrading some of the outside areas but that should be done soon!!
5.8
Carlos
Okay
solo traveller
05-24-2016
Pros: Mexican people of the staff make us feel like at home wich is good, bed was comfortable and breakfast included ok
Cons: Very expensive compared to other áreas and not a nice área, very afar of all, not wáter in the rooms, it is really expensive and not valued fo the overall service hotel offer.
7.1
Derek
Good
solo traveller
05-24-2016
Pros: Clean and convenient for the price.
Cons: There was almost nothing within walkable distance. A Starbucks and a German restaurant that closed at 10.
9.6
Joseph
Exceptional
mature couple
05-17-2016
Pros: Breakfast was good, we had breakfast one time only due to catching early flight. We would certainly stay here again.
Cons: The elevator was really slow. Twice when we got back to the hotel late at night ( 11:00 PM ) we could not find parking space. We had a room facing the highway and it was a little noise.
7.5
Elizabeth
Good
mature couple
05-07-2016
Pros: Comfortable room
Cons: Left Jewelry not found
8.0
Verified Hotel Guest
Very Good
Solo Traveler
05-03-2016
Pros: Room had all the amenities.
Cons: The guy who work at the front desk . Not professional at what he do and doesn't smile at all . And very sloppy appearance for someone who work at a hotel. His shirt wasn't tuck in properly and his pant was sagging .
8.8
Dreamlynndee
Excellent
young couple
04-26-2016
Pros: The staff was friendly and helpful. Our check-in process was very easy. Everything about the hotel was very clean and well kept. The free breakfast offered a variety of items.
Cons: The bed wasn't the most comfortable. Also, while we were happy with the location, it is a few miles outside the city center, so if you are looking to be close to downtown, you might want to look elsewhere.
9.6
Elizabeth
Exceptional
family with older children
04-15-2016
Pros: The location was beautiful, very convenient to Oakland airport, and there was a good German restaurant right next door. They have two bedroom suites available which are great for larger families.
Cons: A basketball team was there, and morning breakfast was understaffed, there was not enough food or flat wear to go around. Also I was disappointed that there was not an airport shuttle. Still, I would stay there again.
8.3
Sharon
Very Good
family with older children
04-08-2016
Pros: Ample breakfast food!
Cons: East-facing rooms have fair amount of traffic noise.
Our toilet overflowed. Water shut-off valve didn't work.
Cons: Elevator not up to par, hot/cold water in bathtub somewhat difficult to set to right temperature in between warm and super hot. Small downsides to an otherwise excellent stay
9.6
Carina
Exceptional
young couple
04-02-2016
Pros: The room was very clean and tidy and the view of the boats on the water was awesome. Also, very close to many restaurants with a starbucks just a few steps away.
Cons: The only thing I did not like was getting a room near the elevator, only because it dings ever time someone uses it,and I heard it a couple times throughout the night. Nothing major.
7.9
Ron
Good
mature couple
03-29-2016
Pros: The staff was extremely helpful
Cons: The shuttle didn't go often enough to Jack London Square.
7.5
Tatsinda
Good
mature couple
03-11-2016
Pros: Breakfast was satisfying. Nice walking path along waterfront. Nicely kept indoor spaces.
Cons: It felt remote because there weren't many buildings nearby. It was near roadway construction. The highway divides the waterchannel property from the rest of the city.
4.6
Melissa
Disappointing
young couple
01-26-2016
Pros: I liked that the hotel was on the marina.
Cons: The women at the front desk was Not accommodating at all.. I booked my room at the homework suites Friday night planning on arriving in Oakland Saturday staying until Sunday I made it to the hotel about 11:00am, I also requested a early check in when I made my booking which has never been a issue anywhere else... After traveling through rain and traffic all I wanted to do was check in to my room and get myself and my pet settled in, however the rude older Asian woman at the front desk told me they had no rooms ready at all which seemed strange for I have stayed at many hotels and unless they were completely sold out the previous nights before which the homewood suites was not sold out neither Thursday night or Friday night so it made no sense as to why she was telling me there was absolutely no rooms available at all, then she started telling me check in is at 3pm and to come back then and even rudely turned around and pointed at a sign on the wall that said check in was at 3pm.... I ended up having to go to Emeryville to be able to check into a hotel room. The homewood suites really needs to worry about accommodating their customers instead of allowing their staff to be rude to paying customers that are attempting to stay at their establishment!
7.1
Anonymous
Good
mature couple
01-26-2016
Pros: The cleanliness and the lady at the front
desk was friendly.
Cons: The gentleman in the morning should work on his interaction with guests.
8.8
Anthony
Excellent
family with older children
01-05-2016
Pros: The staff was great. The room was clean. The view was excellelent(on the water side).
Cons:
5.0
Tracy
Fair
young couple
01-04-2016
Pros: View
Cons: No usb charger to plug phone into
4.2
Judy
Disappointing
solo traveller
12-29-2015
Pros: Breakfast was ok.
Cons: My room smelled of smoke. It was small and dated. I was charged three times for a one night stay. Nothing to eat. One delivery service which was awful. I was told it was close to the airport and it was not. I have filed a complaint with my bank and Hilton.
6.3
Melissa
Pleasant
mature couple
12-15-2015
Pros: The bed was comfortable, but the room was rather small.
Cons: There was a lot of offerings for breakfast, but the food was horrible.
7.5
Stephen
Good
mature couple
12-08-2015
Pros: Staff was very friendly, rooms were nice and the overall facility was good; has a great complimentary breakfast and the location for our purposes was excellent.
Cons: When we arrived 12/3/2015 in the P.M. and our room was not ready; we had to wait 20-30 minutes for it to be prepared.
12/4/2015 at 4:30 A.M. awoke to the sound of water dripping from the ceiling in two locations within the room; contacted the front desk and within 20-30 minutes we were kindly assigned a suite.
The early morning interruption, and having to repack and move to a suite in another building, was least to say, an inconvenience.
7.9
Angelica
Good
young couple
12-08-2015
Pros:
Cons: That they charge me double then they said for our room
4.6
Gokhanyetgin
Disappointing
review category group of friends
11-26-2015
Pros:
Cons: I didn't get receipt to declare my company.
I reported the stuation to booking.com customer support three weeks ago but there is no solution until now.
There is a bad smell in the corridors.
9.2
Marianna
Wonderful
family with older children
10-26-2015
Pros: Nice big room with kitchen. Pool and fitness room great for our teen. Helpful and friendly personnel. Good breakfast. Location was good as we were driving around. Windows to marina - nice view.
Cons: Couch bed wasn't very comfortable. Air conditioner was a bit noisy.
7.9
Larry
Good
mature couple
10-07-2015
Pros: Nice setting by the water
Cons: Room 151 had,a distinct smell to eat....cleaning spray? The carpet just outside of the bathroom area and in front of the TV was wet/damp. Perhaps they had just cleaned the carpets. Made front desk aware of this and they indicated they would make some sort of adjustment but have not heard back from them.
9.2
Andre
Wonderful
family with older children
09-27-2015
Pros: Easy access from freeway and staff very polite and helpful. A nearby German theme bar which was open at weekends served excellent food and drinks. The view at the rear of the hotel was breath taking with relaxing. The pool was small but we were the only ones in it so more tan adequate.
Complimentary breakfast was good
Cons: I should have booked the bigger rooms. The room we had was at the front of the hotel and overlooked the car park, the freeway and a freight train depot. Apart from that I would recommend this hotel
7.1
Brenda
Good
mature couple
09-26-2015
Pros: Staff was very friendly.
Cons: There were no one bedroom suites available due to renovation of another building. Was looking for that type of accommodation and instead had to stay in a studio-type room.
6.7
Napper
Pleasant
mature couple
09-14-2015
Pros:
Cons: Thought location was much closer to BART and Jack London Square. In fact, police picked us up on our walk to the hotel from Lake Merritt BART station and advised us to take a cab or use UBER to transport around the area - very nice of them!
9.2
Stephanie
Wonderful
solo traveller
09-14-2015
Pros: Front desk staff were great
Cons: Mattress wasn't as firm as I like
7.9
Alex
Good
review category group of friends
09-01-2015
Pros:
Cons: The room next to the freeway
7.9
Min
Good
family with older children
07-27-2015
Pros: Staff was friendly. Room was spacious and had kitchenette, microwave.
Cons: Location. If driving into SF, can take more than 40 mins due to long lines for Bay Bridge Toll.
9.6
Veronica
Exceptional
young couple
07-25-2015
Pros: Breakfast was great!
Cons: Nothing
10.0
Stephanie
Exceptional
mature couple
07-21-2015
Pros: Loved the location to the water and the staff was very friendly
Cons:
6.3
No
Pleasant
mature couple
07-20-2015
Pros: Ome staff member was very apologetic about our room...but couldn'tchange it.
Cons: Gave us a queen size bed in a handicapped room facing the freeway with aloud ac unit right outside our window. We paid for a king size roomfacing the water. Wasnt told about any of this at check-in..
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