Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located just south of the downtown area, the hotel's rooms are spacious and nicely appointed. Some units have a small kitchen and living area, and some overlook the cove.
Smoke free premises. 132 units, some two bedrooms and efficiencies. 3 stories, interior corridors. Accessibility (Call).
Waterfront. I-880 exit 16th Ave/Embarcadero southbound; exit 5th Ave/Embarcadero northbound, just w. 1103 Embarcadero 94606. Station: Lake Merritt.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources. Energy Star is a government-backed program helping businesses protect the environment through superior energy efficiency.
hot tub, picnic facilities, trails, exercise room.
Guest Services
valet and coin laundry, area transportation-within 2 mi.
Terms
N, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 97 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Pros: Room had all the amenities.
Cons: The guy who work at the front desk . Not professional at what he do and doesn't smile at all . And very sloppy appearance for someone who work at a hotel. His shirt wasn't tuck in properly and his pant was sagging .
8.0
Anonymous
Very Good
08-11-2017
Pros: I loved that it had a kitchen with appliances as well as a sofa couch/bed.
Cons: Everyday we has to get new room keys because the keys did not work. In addition, the bathroom overflowed during the night and the staff could not even get me the plunger. I could have plunged it myself. I had to wait until 9am or move to another room at 2
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location of the Hotel facing bay. Having morning breakfast by the bay with cool nice soft breeze. Excellent Breakfast - choices changing daily. I would highly recommend you try this hotel for business or leisure vacation.
Cons: Pillows and mattress very soft. use to sleeping on firm mattress. Bathroom is small. However it is functional. Open bathroom door gets in your way to your reach for Closet. Kind of narrow entry.
8.0
Anonymous
Very Good
08-11-2017
Pros: The great breakfast and the waterfront!
Cons: YES!HATED THAT NONE OF MY KEYS WORKED TO MY ROOM OR ANY OF THE OTHER OUTSIDE DOORS! I HAD MY KEYS RESET OVER & OVER I WAS CONTINUOUSLY LOCKED OUT WANDERING IF I WOULD EVER GET BACK INTO MY ROOM!! EVEN HOUSEKEEPING STAFF WAS WAITING 4 GUEST 2GET BACK IN!
7.0
Anonymous
Good
08-11-2017
Pros: Rooms were good sized, and they had free internet and breakfast. They are right off the 880 which is both good (convenient) and bad (noise). The back side of the hotel was nice, overlooking the waterfront.
Cons: The hotel is currently going through renovations. The lobby / breakfast area is smells of chemicals (paints, carpet glue, insulation) as this is being done. There isn't enough parking for guests, and you may need to park at the plaza next door
9.0
Anonymous
Wonderful
08-11-2017
Pros: location on the water and free parking
Cons: lots of construction around the area
2.0
Anonymous
Poor
08-11-2017
Pros: Location and staff.
Cons: Room was not up to par.
10.0
Anonymous
Exceptional
08-04-2017
Always a great stay at...
Pros: Staff was helpful and friendly.
Cons: We had to unload our car in front of our building and then move it down at the other end of the facility.
6.3
Anonymous
Pleasant
07-24-2017
Pleasant stay for a couple...
Pros: Pool, spa, social area. Harbour side.
Cons: Only 1 restaurant nearby. If it's all going well, great, if not some of the junior staff don't understand what's being asked, only the desk can help.
4.6
Anonymous
Disappointing
07-17-2017
Great View...Not Great Service
Pros: The view from my room was nice. That's about it.
Cons: My room wasn't ready when I arrived at 3:45 and that it took until a little after 5 to finally get into my room. The staff was rude and unhelpful. We didn't have any keys for our room because the system was having a glitch and it seemed like it was a bother for the staff when we requested some form of way to get in and out of our room. They finally gave us the emergency key for the room about 2 hours later. The room was nice until you really got down to it. There was a hole in the sofa, the screens on the windows were ripped. The breakfast the next morning wasn't good at ALL! They ran out of coffee, silverware, plates, and some food. It was a horrible experience!!
6.3
Anonymous
Pleasant
06-30-2017
Pleasant
Pros: not a modern hotel but family hotel
good food in the afternoon
Cons: Customer service was not what I wanted
6.7
Anonymous
Pleasant
06-10-2017
Not worth the price
Pros: The room was and excellent size.My family lives in the pool so I love it was heated. Nice view.
Cons: The chairs were covered in car hair. My daughter had bites under her bathing suit. The breakfast was not impressive. It was not worth the price.
5.0
Anonymous
Fair
05-19-2017
Passable
Pros:
Cons: When I arrived at the hotel they did not have my reservation on file and they were sold out. Fortunately I had a copy of my confirmation from Booking.com. and they were able to accommodate me. I am very suspectible using Booking.cim in the future.
8.8
Anonymous
Excellent
05-03-2017
I had a wonderful time!!The...
Pros:
Cons: making sure all of the lights worked, items were plugged in (lamps werent plugged in). Some of the furniture could be updated.
7.5
Anonymous
Good
04-21-2017
Great location close to Oakland...
Pros: The breakfast staff was very accommodating & patient even though I came right at closing time. They were friendly and polite.
Cons: It was all good.
7.5
Anonymous
Good
03-17-2017
Make sure all you amenities...
Pros: I booked a room with kitchen when I got there they gave me a room completely small and without the kitchen . It was nothing like on booking. They said I booked standard when I know for a fact I booked with kitchenette
Cons: That I paid same price as everyone with a kitchen and I did not get the kitchenette ​suite as I booked.
5.8
Anonymous
Okay
03-03-2017
Not worth the money
Pros: The breakfast was excellent and the staff was very friendly and helpful
Cons: The room was clean at a glance, but was very dirty overall. The walls in the kitchenette had dried blood dripping down the wall on 2 seperate walls. The fan in the bathroom didn't work so the shower was moldy. The carpet throughout the suite was filthy, and the area is sketchy to say the least. I found no comfort in the hotel security due to the guard chatting with the front desk girl every time I went outside to smoke...EVERYTIME! Hilton should be embarrassed to be associated with this property.
3.8
Anonymous
Poor
02-15-2017
Poor
Pros:
Cons: Dirty and smelled like smoke
10.0
Anonymous
Exceptional
02-13-2017
Perfect and beautiful
Pros: Everything was perfect thank you homewood suites
Cons:
10.0
Anonymous
Exceptional
02-07-2017
Exceptional
Pros: Everything! The staff, the room, the continental breakfast! Everyone was extremely polite and helpful. The front desk lady was beyond awesome
Cons: I didn't dislike anything! Everything was great and I will be back to stay by myself!
7.1
Anonymous
Good
01-27-2017
A 5 star hotel
Pros: The view, the women
Cons: The price was too high
6.3
Anonymous
Pleasant
01-12-2017
I'm sure after construction it...
Pros: Breakfast provided
Cons: Ice machine broken. Rooms too small.
10.0
Anonymous
Exceptional
01-03-2017
Wonderful Stay
Pros: Great view of the water and VERY pet friendly!Staff was super nice!
Cons: N/A
7.1
Anonymous
Good
01-03-2017
Good
Pros: Room was very clean roomy comfy
Cons: When we checked in the 1st time about 1pm she was unfriendly but when we checked in at 3pm she was very polite and friendly not only that we had a medical emergency and the phone in my room was not connected
5.8
Anonymous
Okay
01-02-2017
Okay
Pros: Alva's customer service was great
Cons: No parking space, heating system didn't work well
7.9
Anonymous
Good
12-26-2016
Nice & safe stay when...
Pros: Location, space in room, breakfast area is spacious, Libby inviting and very friendly staff
Cons: Seemed to be only one elevator per building - so a long walk
7.5
Anonymous
Good
12-22-2016
Overall a great stay
Pros: Location was excellent
Cons: Got charged twice but customer service was great
10.0
Anonymous
Exceptional
12-19-2016
Great Stay at Homewood
Pros: Good food.
Cons:
9.6
Anonymous
Exceptional
11-28-2016
Exceptional
Pros: Very comfortable. I loved it.
Cons: When I booked the room, it promised me 2 extra hours with the genius perks. The hotel however only allows for 1 extra hour. Booking.com really should take that off their site. Also took over a half hour past check in time for them to get a room for me even with my reservation.
10.0
Anonymous
Exceptional
11-07-2016
Nice rooms and friendly staff
Pros: Checking in and out was quick and easy. The staff was friendly. The room was nice and clean. No problems at all!
Cons:
7.9
Anonymous
Good
11-01-2016
Good
Pros: Good breakfasts and nice evening light meal and wine (during werkdays). The waterfront area is beautiful. I was worried about having a room so close to the interstate but the noise level did not keep me awake. Shuttle was helpful for getting to nearby areas.
Cons: Had trouble a few times with shower water getting cold. Had some problems regulating the water temperature.
7.9
Anonymous
Good
10-24-2016
Awful food and custmer service
Pros: Nothing, it was super grosd
Cons: All the food served was gross and ridden with fruit flies. The staff was rude, difficult, and just seemed like they didnt know what they were doing. The manager berated staff members twice infront of us...not impressed.
5.0
Anonymous
Fair
10-17-2016
It was ok, we liked...
Pros: Bed was comfy
Cons: our bathroom sink and shower had little short hairs all over. I had to clean both before we used them, so that tells me it wasn't cleaned. It was gross.
8.3
Anonymous
Very Good
10-05-2016
Employees made a huge difference.
Pros: The staff was fantastic. Friendly, helpful, answered all my questions and breakfast was good. Although my room was on the highway side of the hotel, I couldn't hear the traffic. Definitely a plus. Comfortable beds and very clean room.
Cons: No grocery store or restaurants close by, and I'm not from the area. Became lost but found a Safeway as well as my way back to the hotel. The kitchen did make up for the lack of restaurants. Good stay over all.
5.4
Anonymous
Fair
10-04-2016
this is not a Hilton!
Pros: breakfast was varied, hot and tasty.
Cons: Staff was disorganized and uncaring. Never offered to help with my luggage or open the door when I checked in alone at 11pm! 3 women just stood there talking.
The lobby was in construction with work men and clutter all around.
The internet did not recognize my name or room number and it took 45 minutes and 8 phone calls to the desk to have it taken care of.
And the parking was totally inadequate! The front desk clerk actually suggested that I park my car in an adjacent lot not even belonging to the hotel and walk 2 blocks in the middle of the night! I ended up parking in the only space available, handicap for both nites.
This hotel give Hilton a bad name!
3.8
Anonymous
Poor
09-06-2016
I should have kept looking...
Pros: It was clean. The waterfront view was nice.
Cons: Their breakfast area is under construction and it was crowded. Trying to get breakfast was irritating. The bed was very bouncy and I could feel the springs. I didn't get much sleep due to the bed. I paid too much for what I got.
5.0
Anonymous
Fair
08-23-2016
Mediocre
Pros: The room was clean.
Cons: Lobby under remodel (total disaster), no effort to even mask the work being done. Remodel is right next to breakfast where food is served, dust seemed to be all over. Breakfast was ok. Half of the outlets in the hotel didn't work. Phone and TV in room didn't work.
7.5
Anonymous
Good
08-21-2016
Never again.
Pros: The pool and hot tub facilities.
Cons: My rental car windows being smashed and my elderly mothers laptop being stolen.
3.8
Anonymous
Poor
08-18-2016
No enjoyment here!
Pros:
Cons: I reserved this place because it had a view of the water and paid extra to be on that side of the building. Once I arrived I was told that I was also upgraded to an even nicer room. Once I got inside the room there was a huge willow tree up against my window and I had no view at all. Since I had paid extra for the view to be on that side of building I went down to the front desk and ask for a different room and was told there weren't any and ended up being put on the first floor in a handicapped room. They were remodeling the front of the hotel in the lobby at this time so that was unusable. When I went to park there was no parking left and I had to park on the street in Oakland. Once I got in bed I found there was no remote for the TV. It took 42 minutes for them to bring me one by that time I was asleep. In the morning we asked to speak to a manager and was told he was not there and would get back to us. Several days later he told us he would refund us half of our money but that never happened. Three weeks later we called him again with no luck
If you need a place to stay for the night this will do. If you're going here to have a romantic time with your spouse don't bother!
4.2
Anonymous
Disappointing
08-14-2016
Not Hilton quality
Pros: My room was very dated and old looking. This property did not live up to the Hilton brand.
Cons: Bed was not very comfortable. The Towels were very 2nd rate. There was very limited space for toiletries in the bathroom.
10.0
Anonymous
Exceptional
08-14-2016
Lovely always my go to
Pros: Really enjoyed my stay..Everything was great for my Sister in law..BDay Weekend....we cooked outside and it was awesome always my go to......wish the bottom tube could have stayed open longer thru the night...
Cons:
5.5
Anonymous
Okay
07-28-2016
Average
Pros: I thought the breakfast presentation was very nice
Cons: The lobby was being remodeled
5.0
Anonymous
Fair
07-27-2016
Ban pot smoking in rooms....disappointed.
Pros: The bed and pillows were comfortable. The soap was nice. The breakfast was better than most.
Cons: Our first room smelled of marijuana. The second room had jelly on the nightstand. The halls were narrow and musty smelling.Lobby bathrooms were out of order and the lobby was under construction. We were not informed of the construction when we booked. The neighborhood is pretty sketchy. I would like more secure parking facilities. I honestly would not stay there again.
8.3
Anonymous
Very Good
07-21-2016
Very good
Pros:
Cons: Wish there was a spa tub
10.0
Anonymous
Exceptional
07-19-2016
Exceptional
Pros: Because of road construction I got lost multiple times finding direction to hotel but they helped me til I arrived safe
Cons:
8.8
Anonymous
Excellent
06-29-2016
It was fine
Pros: Clean, nice lication. Staff friendly and helpful.
Cons: No shuttle to Bart , no shuttle on weekend. Arranged shuttle to airport on weekday ... Was not told it was outrageously priced. Able to catch Uber thankfully and made it on time. Breakfast was okay. When it was busy ... Lady couldn't keep up.
9.6
Anonymous
Exceptional
05-28-2016
Excellent Hotel, Great Staff &...
Pros: I booked this for my parents while they visited me in Oakland.
The staff were amazing, the rooms were comfortable and large enough.
Breakfast was good each day and the free 5pm drinks and snacks went down a treat. I'd definitely stay here again.
Everyone very helpful and they even took the time to drop my parent's off at lake merritt and pick them up while I was busy one day. Excellent service.
Cons: Nothing really, they are upgrading some of the outside areas but that should be done soon!!
5.8
Anonymous
Okay
05-24-2016
more or less good but...
Pros: Mexican people of the staff make us feel like at home wich is good, bed was comfortable and breakfast included ok
Cons: Very expensive compared to other áreas and not a nice área, very afar of all, not wáter in the rooms, it is really expensive and not valued fo the overall service hotel offer.
7.1
Anonymous
Good
05-24-2016
Good
Pros: Clean and convenient for the price.
Cons: There was almost nothing within walkable distance. A Starbucks and a German restaurant that closed at 10.
9.6
Anonymous
Exceptional
05-17-2016
We would come back here...
Pros: Breakfast was good, we had breakfast one time only due to catching early flight. We would certainly stay here again.
Cons: The elevator was really slow. Twice when we got back to the hotel late at night ( 11:00 PM ) we could not find parking space. We had a room facing the highway and it was a little noise.
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