Best Western Plus InnSuites Ontario Airport Hotel & Suites

AAA Inspector Rating
3400 Shelby St
Ontario, CA 91764- Map It
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.3
Bath2.9
Public Areas3.1
AAA Inspector Notes
A welcoming lobby and pool set the tone for relaxation and a fitness center is available for the active guest. Most rooms are spacious and all have attractive décor. 150 units. 3 stories, exterior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-10 exit 56 (Haven Ave), just n to Inland Empire Blvd, just w, then just se. 3400 Shelby St 91764.
AAA Benefit
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Pool
heated outdoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
hot tub, limited exercise equipment.
Guest Services
valet and coin laundry, airport transportation, room service, area transportation-Ontario Mills Mall.
Terms
check-in 4 pm, cancellation fee imposed, resort fee.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 137 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
08-11-2017
Pros: It was comfortable
Cons: There were some areas that needed to be fixed, like a light in the bathroom, water stains on the roof, etc
8.0
Anonymous
Very Good
08-11-2017
Pros: Very clean room. Manager of housekeeping very polite and professional. Room was fresh and inviting.
Cons: Some of the guest would leave trash and cigarette buds on the ground outside and it would be there far too long. Days...
4.0
Anonymous
Disappointing
08-11-2017
Pros: for the price of the room it was nice and provided breakfast
Cons: Check in was disaster. Girl who answered the phone said check in at noon. We traveled from out of state and needed to check in early what she ment was check BACK at noon we drove 30 miles to find out our room wasn't ready until 4 staff not friendly
10.0
Anonymous
Exceptional
08-11-2017
Pros: room was very clean and spacey,it was like i was at home
Cons: no
1.0
Anonymous
Very Poor
08-11-2017
Pros: Nothing
Cons: booked 2 rooms, We got room 344 and 341. keys to 344 didn't work, moved to 331, key not working.After 1 hour, the hotel finally gave us room 325, but the floor wasn't vacuumed, no shampoo, hair dryer, phone no working. Shower no work in 341 until next day
Showing reviews 1 - 5 of 50