Best Western Plus InnSuites Ontario Airport Hotel & Suites

AAA Inspector Rating
3400 Shelby St
Ontario, CA 91764- Map It
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.3
Bath2.9
Public Areas3.1
AAA Inspector Notes
A welcoming lobby and pool set the tone for relaxation and a fitness center is available for the active guest. Most rooms are spacious and all have attractive décor. 150 units. 3 stories, exterior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-10 exit 56 (Haven Ave), just n to Inland Empire Blvd, just w, then just se. 3400 Shelby St 91764.
AAA Benefit
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Pool
heated outdoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
hot tub, limited exercise equipment.
Guest Services
valet and coin laundry, airport transportation, room service, area transportation-Ontario Mills Mall.
Terms
check-in 4 pm, cancellation fee imposed, resort fee.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 137 guests
Showing reviews 1 - 5 of 50
8.0
Verified Hotel Guest
Very Good
10-13-2017
Pros: Location was convenient to the express way. The large tub with jets was a nice feature.
Cons:
5.0
David
Fair
Family with Young Children
10-13-2017
Pros:
Cons: The room, there were multiple stains on the wall, carpet, drapes.
1.0
Jue
Very Poor
10-13-2017
Pros: Nothing
Cons: booked 2 rooms, We got room 344 and 341. keys to 344 didn't work, moved to 331, key not working.After 1 hour, the hotel finally gave us room 325, but the floor wasn't vacuumed, no shampoo, hair dryer, phone no working. Shower no work in 341 until next day
10.0
Verified Hotel Guest
Exceptional
10-13-2017
Pros: Mini fridge Very comfortable beds Clean modern style rooms Free FULL complimentary breakfast Easy access to the freeway
Cons:
3.0
Verified Hotel Guest
Poor
Group Traveler
10-13-2017
Pros: This hotel was very clean. It also had a great breakfast. It was also located close to restaurants and shops so that was a plus.
Cons: This hotels staff was very rude and uncooperative with very poor customer service. Also, the amenities listed that came with this particular hotel / Inn Suites most of them did not work or have availability
Showing reviews 1 - 5 of 50