Best Western Plus InnSuites Ontario Airport Hotel & Suites

AAA Inspector Rating
3400 Shelby St
Ontario, CA 91764- Map It
Members save 5% to 15% and earn 10% bonus Best Western Rewards® points when booking AAA rates!
AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.3
Bath2.9
Public Areas3.1
AAA Inspector Notes
A welcoming lobby and pool set the tone for relaxation and a fitness center is available for the active guest. Most rooms are spacious and all have attractive décor. 150 units. 3 stories, exterior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-10 exit 56 (Haven Ave), just n to Inland Empire Blvd, just w, then just se. 3400 Shelby St 91764.
AAA Benefit
Members save 5% to 15% and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Pool
heated outdoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
hot tub, limited exercise equipment.
Guest Services
valet and coin laundry, airport transportation, room service, area transportation-Ontario Mills Mall.
Terms
check-in 4 pm, cancellation fee imposed, resort fee.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 137 guests
Showing reviews 1 - 5 of 50
6.0
Donald
Pleasant
01-19-2018
Pros:
Cons: Disorganized room layout
8.0
Verified Hotel Guest
Very Good
Solo Traveler
01-19-2018
Pros: Staff were very attentive and helpful. The breakfast was an added bonus.
Cons: Laundry machines failed... and was a bit disappointed that pool was undergoing regular maintenance.
2.0
Verified Hotel Guest
Poor
Traveling as Couple
01-19-2018
Pros: The location was fine and it was available.
Cons: Before booking I called and asked about a hot tub, hours and was it working and was assured it was.it was broken. The sheets had human hair on them and had to be changed. It took them an hour and 3 trips to get them. The air con compressor leaked on me.
3.0
Verified Hotel Guest
Poor
Traveling as Couple
01-19-2018
Pros: The only thing we liked about the hotel was the staff was pleasant and the breakfast was decent.
Cons: The room was not at all as presented in the pictures. Old furniture and lacked comfort. Our bed linen had wet stains on them and had to be replaced. I don't even want to imagine what the stains were. The hotel did reimburse us 50% on our stay.
10.0
Jean
Exceptional
01-19-2018
Pros: The neighborhood is so much better than LA, orderly, clean, green and quiet. Hotel room was good with complimentary breakfast. Will come back again.
Cons:
Showing reviews 1 - 5 of 50