Best Western Orange Plaza

AAA Inspector Rating
8.7
1302 W Chapman Ave
Orange, CA 92868- Map It
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
2.5
Overall
Room2.8
Bath2.3
Public Areas2.1
ARATED
AAA Inspector Notes
This quiet property located near shops and restaurants has clean and spacious rooms. The outdoor pool is nice and refreshing after a hot day. Smoke free premises. 32 units, some two bedrooms. 2 stories (no elevator), exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Motel
Location
SR 57 exit 1A (W Chapman Ave) northbound; exit 1D southbound, 0.6 mi e. 1302 W Chapman Ave 92868.
AAA Benefit
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Pool
outdoor.
Dining & Entertainment
nearby.
Room Amenities
refrigerators, coffeemakers, high-speed Internet, wireless Internet.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 44 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
The hotel is not large which I liked. The parking was very convenient to the rooms, there were centrally located vending machines and a nice pool area. The staff was friendly and helpful. They also provide courtesy toiletries if needed.
Pros: The room was very clean, nicely updated, and the furnishings new and very nice. It included a flat screen TV, blow dryer, ironing board and iron, fridge, and coffee maker. The bed was very comfortable, but the pillows which were too full and firm for me.
Cons: No, but a microwave in the room would have been a nice addition.
1.0
Anonymous
Very Poor
08-11-2017
I stayed at this motel for five nights. Now I have hundreds of bites from bed bugs. The manager I spoke with twice said they didn't find an infestation which is what I assumed he would say. How could he admit finding them. I want a refund but he said that wouldn't happen, and continued to make light of the situation and make snarky comments. For instance, saying he would ask the next bed bug he sees where they hide when I said he must not know what he's looking for if none were found. I have hundreds of bites. Some are on my face and eyelid which is swollen. I have photos of my face and worst areas of bites. Many are developing blisters. I've only been at my home since my stay there and I'm of course worried that some eggs may have been on my property and are now in my home. I made a report to the Bed Bug Registry. I've been miserable and confined with these bites. It's also extremely mentally creepy to think of all these bugs on me while I slept. I gave the management an opportunity to make this right but they weren't even courteous or concerned. I'm pursuing this through Best Western. I very upset by my whole experience and wish I had stayed elsewhere.
Pros: Near a bus stop, some stores, and restaurants.
Cons: I stayed at this motel 5 nights. Odd housekeeping - hairs on towels, pile of used towels on the floor one day, water bottles taken. Ice machine out one day. The main problem is the hundreds of bed bug bites I now have. I'm extremely sorry I stayed here.
10.0
Anonymous
Exceptional
08-11-2017
Pros: They have upgraded the rooms and the entire hotel we liked it very much
Cons: no
7.1
Anonymous
Good
08-06-2017
A Bit Disappointed....
Pros: Clean room
Cons: Check-in/out - same girl each time not very friendly. Price on website and actual charge were off a bit. Charged more when I got there even thougj.I had a reservation. Brought to her attention she told her boss, it has something do with a tourist fee. Funny I live less than 3 miles away and also states so on my cdl. The best part of my whole stay was the girl handling the breakfast she was totally awesome I give her 5 stars !!!
10.0
Anonymous
Exceptional
07-17-2017
Overall very good
Pros: Very good. Thanks
Cons: Breakfast
Showing reviews 1 - 5 of 50