Embassy Suites by Hilton Mandalay Beach Resort
AAA Inspector Rating
2101 Mandalay Beach Rd
Members save 5% or more and earn HHonors™ points when booking AAA rates!
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AAA Inspector Notes
Waterfalls accent the well-manicured landscaped grounds at this resort. Many of the all-suite units offer an ocean or pool views, expanded seating with comfortable sofa sleeper and two HD TVs. Enjoy snacks and beverages every night in the splash room. Family fun had by all with multiple TVs, board games and foos ball machines adds to the lively environment.
Smoke free premises. 250 units, some two bedrooms. 2-3 stories, interior/exterior corridors. Bath: shower only. Accessibility (Call).
Amenities & Services
WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Resort Hotel
Location
Oceanfront. US 101 exit 64 (Victoria Ave) northbound, 5.5 mi s to Channel Islands Blvd, 0.5 mi w to Harbor Blvd, 0.3 mi n to Costa De Oro, then just w. 2101 Mandalay Beach Rd 93035.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, video games, wireless Internet (fee).
Sports & Recreation
hot tub, tennis, bicycles, exercise room, spa.
Guest Services
valet and coin laundry, room service.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 283 guests
Showing reviews 1 - 5 of 50
7.9
Exploring
Good
young couple
09-16-2016
Pros: Enjoyed breakfast & complimentary drinks
Cons: Price a bit high
8.3
Emmy
Very Good
young couple
09-15-2016
Pros: The location is fantastic Roomy suites 2Bathrooms Perfect weather.
Cons: Saw a plaque on a bench EdHunt walk. "if you're lucky enough to be at beach you are lucky enough". So what's not to like.
7.5
Tom
Good
family with young children
09-12-2016
Pros: Good breakfast and great pool
Cons: Location wasnt great.
9.6
James
Exceptional
family with young children
09-09-2016
Pros: Absolutely incredible resort - the staff was Very helpful and courteous & the Ocean was just steps away !! This place gets a 5 STAR RATING FROM THIS HAPPY CUSTOMER !!!!
Cons: Having more items on the room service menu would be a plus
10.0
Catalina
Exceptional
family with young children
09-08-2016
Pros: Beautiful grounds, great amenities and price
Cons: Lunch and dinner selection could be better and some of the food was pricey and not good. Bar service and afternoon reception was wonderful.
9.2
Jennifer
Wonderful
family with young children
09-07-2016
Pros:
Cons: They let our room go and ended up puting us in substatially downgraded rooms the first night. But the staff was able to get us into better rooms for the remainder of our stay, at a considerable discount, and they were extremely helpful the rest of the weekend.
6.3
Ronald
Pleasant
young couple
09-01-2016
Pros: Size of room was nice.
Cons: I booked an ocean view room and got a terrible view ground floor room.
5.0
E
Fair
review category group of friends
08-30-2016
Pros: The food was good when you could get to it.
Cons: Breakfast is a cattle call. Coffee is at one island, but cream & sugar at a different island. The hot cakes were cold and so on.
7.9
Strubel
Good
family with older children
08-29-2016
Pros: The location could not be better. The hotel is right on a very nice and quiet beach.
I really loved the location, the sunset views and the comfort of our room - we had a suite with king size bed and a balcony with ocean view. Staff was helpful and friendly.
Cons: The pool was getting extremly busy and might be a little small for the size of this resort. I was quite put off by half eaten pizzas and take away food flying around in the pool area. I ended up not using the pool at all and enjoyed the wonderful beach instead.
3.8
Kaori
Poor
family with young children
08-22-2016
Pros: Very very unaccommodating staff...using polite words but totally not want to help you. Sorry about that. Sorry, we can't help you.
House keeping didn't show up.
Multiple request of towels never showed up.
We paid total of $3000 for three days for very middle of the road not updated rooms that didn't feel that clean.
Very windy and VERY cold.
Tatooed up gang looking family everywhere in the pool and hot tub.
I was looking for a nice beach resort get away but this was really terrible choice.
Cons:
5.0
Gwenetta
Fair
solo traveller
08-21-2016
Pros:
Cons: Key was not ready for the room. Charged for parking. Room in front of a sand dune. Eating facility outside not enough tables with umbrella/shade.
7.5
Javier
Good
mature couple
08-20-2016
Pros: location was very nice - on beach.
Cons: Breakfast was mediocre - staff didn't replace items quickly.
Pool area messy. Manager's cocktail hour was a little less than expected: small, cheap plastic cups, loud kids in area, didn't clean up right away.
Pricier than Napa location - not worth it...stay close by and enjoy the same beach and restaurants.
8.3
Carolyn
Very Good
mature couple
08-19-2016
Pros: The excellent location, layout and activities
Cons: The restaurant could have been better. Could use more staff around the pool.
5.4
Clifford
Fair
solo traveller
08-18-2016
Pros:
Cons: TV did not work properly, shower faucet was falling apart
5.0
Carles
Fair
family with young children
08-17-2016
Pros: Location is very nice, close to the beach.
Cons: We stayed there for 3 nights, and first day the cleaning service asked me if we qanted to clean the room, obviously yes. Second day they didn't appear, at the end of the day we asked to the lobby and they said they would change the towels, we are still waiting for them...
5.0
Louise
Fair
mature couple
08-16-2016
Pros: Bed was comfortable and the towels were great. Excellent omelette, but line was too long. Good coffee when you could get it.
Cons: Location of the room was terrible; overlooking the garbage dump. We were very disappointed because we booked months in advance and expected a nicer room location.
Restaurant menu is limited and too expensive.
5.8
Keythe
Okay
family with older children
08-16-2016
Pros: Brilliant location. Decent facilities. Included breakfast and cocktail reception almost make it worth the extra money.
Cons: The management of this hotel is a real problem. Nearly all of the staff seemed put upon or miserable. Not a great quality for a "resort." I imagine the staff are overworked and underpaid which seems impossible when one takes into account all of the extras you have to pay for ($10 for each wi-fi sign-in, bike/ boogie board rental $16 for an in-room movie). It's a Hilton property, and, like most Hiltons, corners are cut and prices are hiked everywhere. If you're thinking ahead, you might consider stocking the in-room fridge with food and drink you bring from home.
5.4
Carol
Fair
mature couple
08-16-2016
Pros: Location
Cons: Rooms were not cleaned First room given was a cave-so dark. Breakfast was only adequate.
5.0
Stephanie
Fair
review category group of friends
08-15-2016
Pros: buffet breakfast
Cons: Outside our room smelled like urine, There were doggie bags that were filled and left out on the concrete by our room. They were not picked up for several hours and overnight. We did not get the rooms we were told we would get. I have stayed here several times at this hotel when it was privately owned. This is the first time I have stayed under new ownership. The location is beautiful, however I will not be booking a trip here again as the service was nothing like it was the last time we were guest. Very unfortunate.
9.6
Cecilia
Exceptional
family with older children
08-13-2016
Pros: Everything
Cons: Price
7.9
Ayezah
Good
family with young children
08-12-2016
Pros: Friendly and helpful staff, easy access to beach and restaurants. Nice place for family with young kids.
Cons:
10.0
Happy
Exceptional
young couple
08-11-2016
Pros: I loved the pool area, spa area, happy hour, distance to the beach, and the rooms! I also loved all of the fountains that were all over the place! Super relaxing!!
Cons: The grill restaurant left a lot to be desired. My husband and I wanted to stay at the resort for dinner but the menu was so limited that we left and ate elsewhere.
10.0
Christine
Exceptional
young couple
08-11-2016
Pros: I loved our room and the location of it. The bed was very comfortable. People were really nice to us
Cons: There wasn't anything
9.2
First
Wonderful
review category group of friends
08-11-2016
Pros: Facilities very clean and comfortable
Cons: Check-in time advertised at 3pm room was not available until almost 6pm. Had to wait on line for about 35 minutes to be told to come back in 20 minutes and had to wait on line again for another 20 minutes
10.0
Ofelia
Exceptional
Family with Young Children
08-10-2016
Pros: We went to the Dallas Cowboys camp. The hotel was only 15 minutes away. The beach was right behind us no need to drive anywhere else. Kids enjoyed the pool while my husband and I enjoyed the spa. Great breakfast .
Cons:
8.3
Ana
Very Good
mature couple
08-10-2016
Pros:
Cons: house cleaning never clean, hotel was too far from the ocean
9.6
William
Exceptional
mature couple
08-09-2016
Pros: Loved the breakfast, so many choices, bed was comfortable and the happy hour was great
Cons:
7.9
Andrew
Good
mature couple
08-07-2016
Pros:
Cons: The hotel was very busy and didn't seem geared to handle this number of people. e.g. Waiting in line for 35 minutes to Check-In was the slowest Check-In procedure I've ever seen.
Difficulty finding somewhere to sit every morning at breakfast.
9.2
Erwin
Wonderful
family with young children
08-02-2016
Pros: Location is great and all amenities were accommodating
Cons: Very minor - shower in master bedroom did not have hot water but we were able to use the 2nd shower.
7.1
Celo
Good
mature couple
08-01-2016
Pros: breakfast was great. valet service fast and friendly. The cost was a bit excessive for valet. Waterfalls and grounds ourtstanding. The beach location the best...The chef on staff is fantastic
Cons: Housekeeping extremely in need of improvement l!!!! The front desk could use better skills in every way also. Told they would email when room ready never did. Need to reduce the cost of valet about 2-4 $ per night...
7.5
Lee
Good
mature couple
08-01-2016
Pros: After getting our room changed with the excellent help of Thiare at the front desk, the room was beautiful. It was a handicapped room on first floor facing pool and main building, which was quite quiet considering all the kids around.
TV good and had a timer and one controller which is rare these days.
Coastal Grill had excellent food and Jacob outstanding waiter.
After dinner, I was craving chocolate and was directed to Laurian hostess who informed me no chocolate desserts. Well she went out of her way and got the kitchen to make me a delicious chocolate Sunday with their fabulous chocolate cookie on the side
I am recovering from surgery and needed a day away from SF Valley.
The staff were the ones that made our stay wonderful.
Also the little gal in shop, young long black hair, was a delight.
Cons: I got up at night and went to use pull out couch. Horrible mattress just springs in a cover and no extra blanket either. A well person would be uncomfortable on this nightmare! Pun intended! Closed couch and then used it. Master bath NOT really for handicapped. Bench way far from faucets and difficult to get into. Luckily my husband can use shower stall. If you make shower stall roll in, that would be truly handicap accessible.
Happy hour- way too crowded! Why not set up rolling bars at different stations. Is the strategy to make it so hard to sell drinks as people give up the wait. If you want people to be happy and continue to eat and buy drinks after happy hour, then accommodate them.
We had room 4206 first! Really, sliders open onto walkway? No view, slider did not work. Your architect was way off! Saw one balcony at end that was a fenced square placed on walkway! Who would sit there? No privacy and invite burglars right in!
We have stayed here before it was Embassy Suites and was smaller and all rooms looked at something. Methinks someone got greedy! Those rooms should be 1/4 the price.
Overall, we might hesitate to go here again. The picture of the best priced Standard King Suite was misleading, even though no balcony was mentioned on description it appeared there wa a view.
2.5
Rachel
Poor
family with young children
07-31-2016
Pros: The club sandwich from Splash was awesome.
Cons: Staff was not knowledgeable or helpful. Premium room vending machines didn't work any of the 3 days there. Pool was shut down 2 days in a row because someone threw up in the pool. The ceiling in my room leaked. Sliding door in room didn't lock. Elevators were dirty. Kids running around unattended.
8.0
Verified Hotel Guest
Very Good
07-30-2016
Pros:
Cons: They did not provide a room with 2 beds. Only 1 king
6.7
Nancy
Pleasant
mature couple
07-19-2016
Pros:
Cons: Breakfast buffet was very poor, not enough staff to keep food available. No forks, no food. Crowd of people waiting in line at empty buffet. Others sitting with full plates going to waste. May need to rethink the self serve concept. Movie at pool was to loud to watch TV in our room.
5.4
Kim
Fair
family with older children
07-12-2016
Pros: The resort is located in a beautiful place. The pool, spas and restaurant are beautiful and kept in excellent condition. The food was good. Most of the staff was very helpful and friendly.
Cons: The room smelled musty and was very dusty. An item from a previous guest was in plain sight - pepper spray. The hallway carpet to the room was dirty and smelled of urine. When the desk staff were approached, they blamed third party websites for our disappointment. Said there was nothing they could do to make our stay better. "But, remember, you have a Kuerig(with not enough pods) and free snacks from the vending machine(which was empty)."
4.2
Venessa
Disappointing
family with young children
07-07-2016
Pros:
Cons: Bathroom toilets were not cleaned. Had period stains from the previous guest. Air conditioner had to get repaired in our room. Toilets got clogged. Just very poor maintain E For the price you pay for the room. Wifi was also horrible and it's included as a Hilton member, no value in that. The happy hour was weak! They didn't have mixers and drinks seemed to be all juice. Very disappointed in this visit and we stay regular at Embassy suites.
2.9
Disappointed
Poor
family with older children
07-05-2016
Pros: We had a decent view of the ocean and the room was quiet.
Cons: The room was DIRTY. There were hairs on the pillows and the bathroom was...yuck. Cleaning staff needs to step it up! The air conditioning unit leaked-right on the counter so you couldn't put any food items there. Room was very dark and if we opened the curtain to let in a little light the room next to us could see right in to the bedroom.
The front desk didn't want to be there. When checking in we inquired about wifi and was told that it was 9.99. She neglected to inform us that if we signed up for Hilton rewards it would be free. (btw-signing up for hilton rewards was free) Don't go out of your way to help.
8.1
Geronimo
Very Good
family with young children
07-01-2016
Pros: Love the big comfy rooms and the free breakfast and co Lusail receptions every day. The grounds are beautiful with pins and waterfalls everywhere. One of the coolest things is that one of the waterfalls goes down into the underground parking garage.
Cons: The on-site restaurant was a bit overpriced and had very few options. Also, or room ended up with a leak in the ceiling, which definitely put a damper on our trip. Fortunately it was the last day, so it did not ruin the whole trip. Also the in-room refrigerator did not work properly and half of the food we brought with us had to be thrown out.
7.5
Felicia
Good
mature couple
06-30-2016
Pros: Bed was comfy
Cons: The beach
5.8
Chris
Okay
mature couple
06-30-2016
Pros: Bed and towels
Cons: Shower moldy, Internet awful, was promised a room with ocean view and paid for room with ocean view by booking but was not given a room with ocean view- as a result we will never use booking again and will tell everyone NOT to use booking. Plus we will not be back to the Mandalay bay either
9.6
Russell
Exceptional
family with older children
06-26-2016
Pros: Everything was beyond expectations. The room was big the beds was very comfortable 2 full baths kitchen. The outside has a nice pool spa splash zone the beach is your backyard and the rooms with the view are very nice. The breakfast as always was excellent. Parking is in a secure garage
Cons: The hideaway couch bed didn't have extra pillows already in our room and we had reservations for 5
8.8
Chinkies
Excellent
family with young children
06-24-2016
Pros: Happy hour, breakfast buffet, friendly and helpful employees (except for the front desk employees).
Cons: I called the front desk asked for an extra complimentary lotion waited for hours lotion never came. Front desk employees should be trained how to deal with guests. They seemed to be unhappy to work in that place.
5.8
Dilynn1010
Okay
mature couple
06-22-2016
Pros: We enjoyed the reception hour, bike rides along the beach, and all the staff were friendly. The free breakfast was ok, until we tried the omelettes made to order! FANTASTIC worth the wait! The beds were very comfortable, clean rooms, but noisy, we could hear the people above us everyone they walked.
Cons: This was our first time at this resort..Beach Resort in June. We reserved a room with ocean view. We called to clarify and they had us in a room with a "view of the hall!" Seriously! So I don't know if this was an issue with Bookings.com or the resort. Very upset, but the resort was kind and upgraded us to a Garden view, since there were no Ocean view rooms available. Then when we went to check out there were 2 different charges on our card, we are still waiting to be reimbursed the over charge.Oh, my husband had to level the fridge in the room for the door to stay closed, the remote in the bedroom didn't work.We were looking for a "beach" experience. If you just want to look, hear and smell the ocean, you will like this resort. If you are wanting to lay on the beach, swim in the ocean, and enjoy the beach, this might not be the place for you. This is very cold, and windy, not enjoyable to be on the beach. Once there we learned that the location of this resort is similar to San Francisco in relation to how far out it is..meaning the water is cold like northern California, so if you want nice sunny beach with warm water, pick a place in southern California known for warm nice beaches. We spent more time at the pool, and one of our 5 days we actually drive to Ventura beach which was a little warmer. So the location of this resort is ok if you don't care about swimming in the ocean and spending time on the beach.Not that I'm against a family resort, but it was my husband and I wanting to get away. Don't remember reading anywhere about a high emphasis toward family resort,but it is. Anyway it is a great place to take the whole family, kids of all ages. The hot tub was more like the kiddie pool, only one of the 2 hot tubs were up and running. There is absolutely NO night life after 10pm. Honestly no night life at all unless your wanting to sit and drink, or watch the Lego movie pool side on Friday night, the kids enjoyed it.
10.0
Elisabetta
Exceptional
review category group of friends
06-19-2016
Pros: Very good hotel with a nice beach and pool very relaxing
Cons:
9.2
Lizzy_la
Wonderful
review category group of friends
06-14-2016
Pros: The hotel was a great spot for my friends and I to celebrate my birthday. A queen suite gave 4 girls more than enough room (and mirrors) to get ready and be comfortable. The 2nd bathroom and large patio are definite bonuses. The free breakfast is a lot more than I was expecting, and free drinks in the evening by the pool were great as well. Anyone that complains about their quality must be forgetting that it's FREE.
The parking garage was open when we left on a Sunday morning- so parking was free for us too. It was June Gloom so we didn't do much with the beach but did walk the strand to check it out anyway. Would be great for a day when it's hot and sunny.
Cons: There's not much right outside the hotel. A $13 uber ride will get you to downtown Ventura with restaurants, bars, and shopping.
7.5
Jaki
Good
family with young children
06-07-2016
Pros:
Cons: Too many add ons to the bill. Tourist assessment fees eg. Self parking $18...
2.9
Michelle
Poor
mature couple
05-31-2016
Pros: Close to walk to the beach
Cons: Horrible room. Facilities were gross and trash everywhere. Bed was lumpy. Will not be back to stay.
8.8
David
Excellent
family with older children
05-29-2016
Pros: Great location. Friendly staff. Great value. Loved it. Will go back.
Cons:
7.1
Sheena
Good
young couple
05-26-2016
Pros: LOVED the resort itself, beautiful landscape. Room was a little old, but very clean.
Cons: HORRIBLE STAFF! Literally had such a bad experience with the staff. The ladies at the front were rude and very slow to check us in, or provide us with any info when we asked for it. The bar closes at 10pm (we didn't know that) We walked downstairs to grab a drink and a rude waitress shut the door in our face and told us if we'd like a drink to call ourselves a cab. WOW! I complained to management and they didn't do anything about it. Just such a terrible experience because of the lack of customer service.
9.0
Cliff
Wonderful
Family with Young Children
05-25-2016
Pros: Staff are awesome
Cons: We had to move rooms because the smell (like it not had any air movement through it for weeks) in the room.
Showing reviews 1 - 5 of 50