The hotel has an elegant flair with the lobby, reception rooms and restaurants opening onto the lovely pool area.
Smoke free premises. 346 units. 4 stories, interior corridors. Accessibility (Call).
US 101 exit 402 (Embarcadero Rd/Oregon Expwy), 1.8 mi w, then just n on SR 82. Opposite Stanford University. 625 El Camino Real 94301.
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Pros: Good location. Rooms were well equipped and comfortable.
Cons: Having to pay for parking and to use wifi in the room (hard to believe in the 21st century). Free WiFi was available in the lobby but it was slow and intermittent.
8.3
Ayasean
Very Good
mature couple
09-07-2016
Pros: comfort bed, location
Cons: old facilities
7.9
Lisa
Good
solo traveller
09-01-2016
Pros: Location
Cons:
7.9
Richard
Good
solo traveller
08-30-2016
Pros:
Cons: difficult to find
5.0
Verified Hotel Guest
Fair
Business Traveler
08-24-2016
Pros: Good location
Cons: While the price was good, I was surprised by the parking fee, which was 1/7th of the price for the hotel.
10.0
Frances
Exceptional
family with older children
08-24-2016
Pros: The staff was very nice. The dining room was convenient and pleasant. The beds were very comfortable
Cons: All was well.
7.1
José
Good
family with young children
08-24-2016
Pros: Bed was comfortable. Room was spacious. Staff was very helpful. They let us in earlier than 3 pm., they even gave us a key for the parking lot while our room was getting made. Club room very convenient and helpful, you could get into it at any time and grab a bottle of water use a computer or just relax.
Cons: The BATHROOM WAS a MESS.
The tub drainage was clogged consequently it was VERY UNCOMFORTABLE to take a shower with the water covering your ankles.
The bathroom door (sliding) did not slide properly, you had to push or pull very strongly, the door handle was bent.
This made the room feel like a "5-letter" motel, instead of a Sheraton.
10.0
Matielena
Exceptional
family with young children
08-23-2016
Pros: Rooms were clean & modern
Cons: Laundry room closes at 9 & doesn't open until 9.
10.0
Benjamin
Exceptional
family with young children
08-23-2016
Pros: The staff was outstanding and went the extra mile to make sure everything was great.
Cons:
7.1
Romela
Good
solo traveller
08-23-2016
Pros: The beds were comfy and the rooms were spacious. The staff were very helpful and good customer service.
Cons: The pillows were very soft and no-one explained that we could have asked for firmer pillows. This could be improved.
Also paying for WiFi in the heart of Silicon valley just seemed wrong!
10.0
Cynthia
Exceptional
solo traveller
08-22-2016
Pros: Friendly staff, club breakfast was nice.
Cons:
10.0
Harold
Exceptional
Traveling as Couple
08-16-2016
Pros: Great location. Terrific beds. Convenient pay parking. It's not too big.
Cons: I probably spend about 250 nights a year at hotels, and I don't know if I've ever had to make so many calls (7) to the front desk for missing items, not working items, and a disgusting container of long forgotten sushi left in the refrigerator.
3.0
Verified Hotel Guest
Poor
08-10-2016
Pros:
Cons: The toilet was plugged at first use. They plunged it within one hours.
10.0
E
Exceptional
family with older children
08-07-2016
Pros: Friendly staff, continental breakfast & location. I think having free parking would add significant value to the overall experience.
Cons: I was disappointed in having to pay 14.00 parking per day.
5.8
Shaunee
Okay
family with older children
08-05-2016
Pros: Location
Cons: Service, for a hotel of this caliber and location, I was appalled that one has to pay for the Internet connection.
7.1
Cathleen
Good
family with young children
08-04-2016
Pros: Size of the room was.wonderful
Cons:
7.1
Sylvia
Good
mature couple
08-03-2016
Pros: The pillows were heavenly
Cons:
9.6
Laura
Exceptional
family with young children
08-02-2016
Pros: I like the all facility and the location, breakfast is the best.
Cons: The room smells of cigar
9.6
Hernesto
Exceptional
family with young children
08-02-2016
Pros: Great friendly staff, nice bedding, and great breakfast buffet.
Cons: Breakfast buffet was real good, eggs would have tasted better if they were fresh not from a box.
2.9
Marco
Poor
mature couple
08-02-2016
Pros: Really poor boh facilities and servicees
Cons:
10.0
Cooper
Exceptional
family with older children
07-27-2016
Pros: Front desk staff were very friendly and checked us in promptly. We were allowed to use the club room and it was great for my daughter to do her work quietly there. Bed are comfortable and breakfast was good.
Cons:
10.0
Vincent
Exceptional
young couple
07-21-2016
Pros: Great service. We will stay in future.
Cons:
9.6
Tijuana69
Exceptional
solo traveller
07-19-2016
Pros: Unexpected upgrade, fab value for money considering what mid-week prices are here.
Cons: Bit of a zoo on the weekends.
10.0
Leeanna
Exceptional
family with older children
07-18-2016
Pros: The Beds were extremely comfortable and the food I ordered from room service was absolutely delicious. It was worth the price I paid for it.
Cons: The directional signs ad to where the rooms are.
8.3
Wade
Very Good
review category group of friends
07-12-2016
Pros: Nice rooms with good common areas.
Cons: The bed was like a rock.
10.0
Robin
Exceptional
solo traveller
07-10-2016
Pros: The bed was indeed like a cloud, updated and well-lit bathroom, mini-fridge, coffee station, large flatscreen TV, private patio, very nicely decorated, nothing was of cheap quality, appreciated the mini-packet of cotton puffs q-tips and emery board (that was a first). Noon check-out time was great.
Cons: only complaint was both soda machines were non-operational. when i reported to front desk, i was given a free can of soda and they thanked me for reporting it.
7.9
Cong
Good
solo traveller
07-10-2016
Pros:
Cons: wifi is no good
8.8
Mahir
Excellent
review category group of friends
07-10-2016
Pros: The staff were helpful, the room was modern, clean and comfy. The location was good.
Cons:
9.2
Teresa
Wonderful
family with young children
07-07-2016
Pros: Staffs at the front desk are very friendly, thanks
Cons:
9.6
Michelle
Exceptional
solo traveller
07-06-2016
Pros: Close to Lucile Packard Childrens Hospital where my daughter was laboring. We all had to come from out of town due to complications and nice to be so close. When i asked to extend my stay a night they gave it to me at the same discount rate.
Cons: daily charge for wifi in room and daily charge for parking
10.0
Maria
Exceptional
young couple
07-06-2016
Pros: Very clean and comfortable. Easy to get to downtown. Housekeeping and front desk staff was very kind.
Cons: That Internet charge was not automatically deducted. Had to go have it taken off at checkout.
10.0
Rebecca
Exceptional
solo traveller
07-01-2016
Pros: All persons entering the building with a friendly service attitude and tone.
Engaging, professtional and welcoming personalities at the front desk.
Cons:
10.0
Rebecca
Exceptional
solo traveller
07-01-2016
Pros: Sara at the front desk was very helpful to help me get a ground floor, pool view room.
Donna Brown is always very cheerful and is great at her customer service skills, She has a positive attitude and a welcoming smile, she is in the Club Level Room.
Cons:
10.0
Esther
Exceptional
Solo Traveler
06-28-2016
Pros: location and staff
Cons: no
7.9
Angela
Good
family with young children
06-28-2016
Pros: the location is great, the price was ok. room service was very yummy. also Ken was very helpful when I wanted to add an extra night.
Cons: I had one bellhop upon arrival that was kind of rude, and the whole trip was kind of pricey. $4 for water bottles might be the going rate, but for a family with kids that's a lot. Also a bath tub would've been nice.
7.1
Mediocre
Good
mature couple
06-24-2016
Pros: The location of the hotel to Stanford.
Cons: Free Wifi. I frequent Stanford often and other hotels offer free wifi.
8.3
Meg
Very Good
family with older children
06-22-2016
Pros: The staff were very helpful. Our room wasn't ready when we arrived yet we were checked in. The staff offered even to watch our luggage at the door until they could bring it in and they made sure the room got ready quickly. I asked for a room not facing the train tracks and the front desk so nicely accommodated us. Thank you. It had a nice patio facing the pond and we ate dinner out there. I love the fridge in the room too. The bathrooms are A+. Very nicely updated.
Cons: I would suggest replacing the mattresses. We have a tempurpedic at home and we found the hotel mattress too soft and too lumpy. It also sank in the middle which wasn't great for our backs. Removing the ceiling cottage cheese would also update the rooms even more. Hallways could use a little updating.
9.6
James
Exceptional
mature couple
06-19-2016
Pros: The willingness of all of the staff to ensure our stay was memorable. No reasonable request was denied and my wife and I would happily recommend the hotel to our friends. The food was excellent and the champagne and fruit in reception for Standford graduation a delightful surprise!
Cons: nothing to report here
9.6
Susan
Exceptional
solo traveller
06-15-2016
Pros: I loved that I could pass on having my room cleaned and receive vouchers instead that I was able to use to buy food at the hotel.The front desk staff was wonderful... the supervisor allowed me to leave the hotel 1 day early with a full refund after my daughter invited me to stay with her. How very kind he was ! I have stayed at the hotel whenever I visit my son...i will certainly stay there again ... Thank you.
Cons: I did not like that I had to pay for parking
10.0
Patricia
Exceptional
family with older children
06-15-2016
Pros: Fast service bringing things to the room, like extra towels, etc. The pool area was great with drinks delivered fast. Love how they catered to Stanford people and had signs for graduates, and the workers wore Stanford t-shirts!
Cons:
9.6
Mama
Exceptional
mature couple
06-14-2016
Pros: We arrived at 10pm and very hungry, and were pleasantly surprised to find the kitchen was open. The food was very good! The bar area was inviting and the bartender was most accommodating.
The bedding and pillows were great, and the bathroom was very nice and well lit. I loved the makeup mirror on the wall!
I would recommend this hotel.
Cons: The room costs was a bit high and there was a guest parking fee.
8.0
Giovanni
Very Good
mature couple
06-12-2016
Pros: Nice atmosphere
Cons: Price
9.0
Verified Hotel Guest
Wonderful
Family with Teens
06-07-2016
Pros:
Cons: Fix the cushions on pool lounges to stay in place and not slide down
10.0
Rebecca
Exceptional
solo traveller
06-07-2016
Pros: Sara the front desk supervisor was very helpful.
Cons:
4.6
James
Disappointing
mature couple
06-04-2016
Pros: 1 - Sorry, I cannot think of anything.
2 - I can't think of anything; see what I didn't like.
Cons: Parking cost extra. Internet cost $9.95 a day, which I decided to do without. When I booked this room I believed that internet was supposed to be free (included in the price of the room). No complimentary breakfast either. Certain areas of the room were too dark; not enough light. The layout of the entire hotel facility is awkward and confusing, with inefficient walking navigation through the corridors. The dude at the front desk couldn't even give us the best directions to get from the parking lot to our room. Next time we visit our daughter who lives nearby, we will stay again at another place that we like, just up the street in Menlo Park, for about half the price, with parking included, internet included, and breakfast included, and it was modern with nice decorations as well.
8.0
Verified Hotel Guest
Very Good
Solo Traveler
06-03-2016
Pros: The room was great, had I more time, I would have enjoyed some drinks at the bar or a swim in the pool.
Cons: Staff did not seem welcoming, parking was s bit confusing, and there's a barricade for leaving and arriving.
8.3
Peter
Very Good
mature couple
06-03-2016
Pros: The Koi pond creates a beautiful oasis. Location is great. Staff was nice to let us have a late checkout at 4 so that we could sleep in the afternoon, after no sleep during the night from partying neighbors.
Cons: We had VERY loud, partying neighbors who came in after we were asleep and proceeded to party the night away. We had paid extra to stay in a courtyard room on the koi pond. However, this room had an adjoining door to our neighbor's room that almost seemed to amplify their noise. We got very little sleep.
10.0
Verified Hotel Guest
Exceptional
Senior Traveler
06-02-2016
Pros: I liked best the friendliness and helpfulness of the staff.
Cons: I was mildly disappointed to not find a hot tub for guest use by the pool.
10.0
Michelle
Exceptional
family with older children
06-01-2016
Pros: We liked SO many things. When asked if we could have a quiet room, we were given a room with a deck right on the beautiful lagoon We were able to get food to go or eat at the restaurant early in the morning. The setting was like a retreat and so comfortable. The staff was friendly and very helpful.
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