The hotel has an elegant flair with the lobby, reception rooms and restaurants opening onto the lovely pool area.
Smoke free premises. 346 units. 4 stories, interior corridors. Accessibility (Call).
US 101 exit 402 (Embarcadero Rd/Oregon Expwy), 1.8 mi w, then just n on SR 82. Opposite Stanford University. 625 El Camino Real 94301.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources.
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 416 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
08-11-2017
Pros: Courteous staff, clean, convenient location, comfortable bed
Cons: receptionist completely unfamiliar with any events or location of venues in city. Was helpful in looking up info, though.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Really close to Stanford.
Cons: Not really but free wifi in the rooms is I think the industry norm but this hotel still charges for it. Maybe the Sheraton Hotel operator/owner should consider making it free everywhere (common areas as well as in the rooms).
9.0
Anonymous
Wonderful
08-11-2017
Pros: Quiet, friendly staff-adequate room, clean
Cons: All was good
8.0
Anonymous
Very Good
08-11-2017
Pros: Location
Cons: Nickel and dime with fees for wifi and breakfast, which I had believed to be included
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room was updated and clean
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and service
Cons: No everything was perfect
10.0
Anonymous
Exceptional
08-11-2017
Pros: The setting of the pool and the staff was very friendly.
Cons: The prices were high for the bar. I.e. $22 for a glass of wine. There was not coffee in the lobby in the morning. Even though we paid our bill when we left they still have two $50 holds on my credit card.
8.0
Anonymous
Very Good
08-11-2017
Pros: The room was great, had I more time, I would have enjoyed some drinks at the bar or a swim in the pool.
Cons: Staff did not seem welcoming, parking was s bit confusing, and there's a barricade for leaving and arriving.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Nice grounds, great bathroom
Cons: Only doubles available when I checked in
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff were wonderful. I liked the green option- not having the maid service in exchange for $5 at a hotel restaurant. The bed is amazing- so comfortable.
Cons: Nope. All was great.
5.0
Anonymous
Fair
08-11-2017
Pros: Good location
Cons: While the price was good, I was surprised by the parking fee, which was 1/7th of the price for the hotel.
2.0
Anonymous
Poor
08-11-2017
Pros: Clean Good size tv Has Starbucks Has room service
Cons: Starbucks closed to early No menus in room Wrong food brought from room service 3 times burgers was burnt Had to talk to manager Internet not included Parking not included
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and upgraded room furnishings. Did not use additional amenities (restaurant, pool, etc.) so cannot rate.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: I like the location and easy access, easy to go in and out. Has nice seating by pool.
Cons: Self parking was expensive.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was very accomidating and really nice.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: FAST SERVICE
Cons: IT WAS LOUD
7.0
Anonymous
Good
08-11-2017
Pros: Location; across the street from Stanford University.
Cons: I did not like that they put me way in the back of the hotel (seems like it took me 5 minutes to walk to my room) where there was active construction going on next door to my room (after dark- in summer) and a housekeeping cart parked in the other corner.
4.0
Anonymous
Disappointing
08-11-2017
Pros: We liked the pool area, and that is so class to Stanford mall and university.
Cons: We had booked a room for 6 people, and when we arrived the hotel, we got a room with 1 king size bed! The staff told us that was what they had and that they didn't have any bigger rooms! So we were forced to book an extra room:-(( Not happy at all!!
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: Room had type of air cond/heater under the window that made LOTS of noise. You find these in cheap hotels but didn't expect in this class hotel. Charged $18/day for parking. Not appropriate at suburban hotel. Just nickle & dimeing. VERY annoying
10.0
Anonymous
Exceptional
08-14-2017
Great stay
Pros: Reasonable, convenient, and clean
Cons:
7.1
Anonymous
Good
08-11-2017
Good
Pros: Breakfast buffet was fine. Staff was friendly.
Cons: Restaurant was undergoing renovation and no dinner was available. We were unaware of this until we arrived and had to eat next-door. Noisy on first day due to construction. High step to back entrance of hotel from parking lot required lifting luggage rather than using wheels.
9.2
Anonymous
Wonderful
08-11-2017
Superb
Pros: Bathrooms nicely remodeled. Beds comfy
Cons: Rooms need to be painted - trim falling off wall. Update the building
4.2
Anonymous
Disappointing
08-07-2017
Great location but no value...
Pros: Location
Cons: They charge 18US$ for parking + low value for money + Some of the Staff are not nice at all + you have to go get coupons for breakfast which is a hassle while other hotels: just say the room number.
10.0
Anonymous
Exceptional
08-01-2017
A good and fantastic hotel...
Pros: Very good hotel, the room is very comfortable, clean.
The location is good, the staff is helpful.
Cons:
7.5
Anonymous
Good
07-31-2017
Good
Pros: Staff were nice
Cons: Booked for two double beds but got one king and one roll in twin bed.
9.2
Anonymous
Wonderful
07-30-2017
Nice hotel in a great...
Pros: The room was clean and comfortable
Cons: The carpets were dirty and made our feet black
7.9
Anonymous
Good
07-23-2017
Pleased.
Pros: It was close to Stanford where I am a participant in a research study. I didn't like the fact I had to pay $18 for parking
Cons: . My room was located in the back of the hotel and parallel to the tracks of CalTrain which ran until 11pm-?
10.0
Anonymous
Exceptional
07-19-2017
I finally relaxed
Pros: It was very clean and looked updated
Even with all the remodel work you did hear or notice the sound
Cons:
7.5
Anonymous
Good
07-17-2017
Excellent location und ad for...
Pros: The location is great.
The swimming pool size is decent if one wants to swim early in the morning ( it is a playground during the day).
This being said....
We arrived late at about midnight to learn that they did not have the room we had booked ( a bed was missing). It took more than an hour to get to the room with an add-on bed. The next day the situation was solved but this was not a pleasant start. A voucher for the restaurant was mentionned but never handed out. We guess as the restaurant was closed, well it was a lip-service. Weird.
Cons: It was not easy to find a parking spot... as some westin ( hotel close by) westin employees could be seen on the property, and part of the hotel could not be occupied, since it was being renovated, our guess was that part of the parking places had been rented to the westin... it would be nice though, if the number of rented spots would not exceed the number of spots available. Further it was a bit quaint/funny to see the sheraton employees wearing commercial t-shirt with the stanford university logo (as tourists would do) while the westin employees had a proper company outfit. Probably best to stay at the westin for a more conventional service, then?
7.5
Anonymous
Good
07-08-2017
Good
Pros: The bed was very comfortable
Cons: The price $569 was too high
3.3
Anonymous
Poor
07-07-2017
Poor
Pros: Windows towards the railroad. If you are train- interested then this is your hotel. O tjerwise avoid this, especially if you want to sleep well.
Cons:
4.2
Anonymous
Disappointing
07-07-2017
Not too happy
Pros:
Cons: The hot water was not working properly in the shower and there was a train that came by every hour
10.0
Anonymous
Exceptional
07-05-2017
I loved my stay, inhouse...
Pros: I had a room service steak dinner that was absolutely fabulous! The steak was cooked perfectly to my liking, and the wine
Cons: I loved everything about my stay at the Sheraton in Palo Alto.
9.2
Anonymous
Wonderful
07-05-2017
A fine property for any...
Pros: Very relaxed but elegant setting. Convenient for the hospital and University. Staff - particularly Ken were exceptional
Cons:
8.8
Anonymous
Excellent
07-01-2017
Perfect location for visiting Stanford!
Pros: Perfect location, great staff, wonderful if you get one of newly remodeled rooms! Lovely water garden adds to ambience... absolutely wonderful and safe to walk to local town n country shopping center... and Stanford campus
Cons: Beds are too firm for me. A little noisy in mornings due to construction remodeling.
5.4
Anonymous
Fair
07-01-2017
Average
Pros: The front staff managed to put me in the same room throughout my stay although I booked the whole duration over multiple bookings.
Cons: Service by staff was great but they made a mistake a few times on morning call, not sending what I requested to the room.
7.1
Anonymous
Good
06-30-2017
Good
Pros:
Cons: The bed was hard and for the price we payed thought it would have been a better one
5.0
Anonymous
Fair
06-27-2017
No good service, poor breakfast...
Pros: I liked the place and closeness to Stanford...
Cons: The room was smelly.., the room servise didnt explain that the breakfast was not included, and on the morning, we went to eat, the breakfast was poor.. And costed about 34 dollars... For very poor breakfast..
6.7
Anonymous
Pleasant
06-27-2017
A conveniently located hotel in...
Pros: Great bacon for breakfast. Good layout of the property and rooms. Retrofitted bathrooms.
Cons: Hotel is quite run down, which however adds to the casual charm for the most part. The sound proofing does not exist, especially in windows which are single pane of glass.
10.0
Anonymous
Exceptional
06-24-2017
The experience was great from...
Pros: The breakfast is really good.
The service is very nice and eager to help.
The rooms are super spacious and clean.
Cons:
9.2
Anonymous
Wonderful
06-21-2017
Great choice for visiting Stanford...
Pros: The staff at the Sheraton was top notch! We were there for Stanford's graduation weekend, and they were not only ready for a rush of people, but they created a celebratory environment. They handed out Stanford tee-shirts and water bottles. They had champagne, cheese and crackers in the lobby upon our arrival. They had a schedule of special bbq items by the pool and a steel drum player as well. They did an excellent job making us feel welcome and celebrated!!
Cons: Parts of the hotel are upgraded (like our room) and some parts are tired. However, the excellent service makes up for the parts of the hotel that need remodeling.
7.5
Anonymous
Good
06-18-2017
Expensive but pleasant
Pros: I loved the fact that there was a balcony so I could sit and enjoy the fresh air. The seating area near the pond was beautiful.
Cons: Unfortunately my coffee maker did not work and while not a big issue, my room had a regular tub, not one with jets that was advertised.
9.2
Anonymous
Wonderful
06-16-2017
Superb
Pros: Bed was amazingly comfortable
Cons: Parking was a bit expensive at $18 per night
7.1
Anonymous
Good
06-13-2017
Great location close to Stanford...
Pros: Great location. Comfortable room.
Cons: Very noisy at night because of other guests partying late. Thin walls.
8.3
Anonymous
Very Good
06-12-2017
No free parking
Pros:
Cons: At the time of my original online booking, no mention was made of the fact that there was no free parking--it coast 18 dollars per day, adding signficantly to the cost of the room.. Advertising was misleading!!!
6.7
Anonymous
Pleasant
06-12-2017
Nice downtown location, not a...
Pros: Location,and the breakfast included price.
Cons: Property was being renovated.
8.8
Anonymous
Excellent
06-04-2017
Beautiful ambiance.
Pros: Beautiful ambiance, excellent breakfast and easy access to shopping/food.
Cons: Our bed was extremely firm and we both woke up stiff and sore.
8.3
Anonymous
Very Good
06-03-2017
Good service with a sprinkling...
Pros: The woman at the reception desk was awesome
Cons: Had to take luggage to room on my own.
9.6
Anonymous
Exceptional
05-31-2017
Best night stay EVER!
Pros: The room looked amazing! The best stay experience I've had. The bed was soo soft and fluffy, & the bathroom/shower was very nice! Friendly staff, very accommading!
Cons:
2.9
Anonymous
Poor
05-30-2017
Should be reported to health...
Pros: Not much, bed was filled with someone else's wet urine
Cons: The agism that was applied to me and my friend. The bed was wet with urine when I got in it, the staff I implied that one of us wet the bed and that ailing seniors often have
Accidents. I doubt this would have been said of a 30 year old person. We were very offended. They did comp our room and breakfast but a urine soaked mattress was way over get top.
;detailController.handleFacebook('SEO','Sheraton Palo Alto Hotel', '1220', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/1220H1.jpg', 'Palo Alto', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Sheraton Palo Alto Hotel', '1220', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/1220H1.jpg', 'Palo Alto', '', '', '', '');){kind=link}
