The downtown hotel is located in the heart of Pasadena. There's an expanded gift shop and indulging restaurant on the premises. Most units provide a sound machine with soothing and relaxing waves.
Smoke free premises. 311 units. 5 stories, interior corridors.
I-210 exit 26B (Lake Ave), 0.7 mi s, then just w. 303 E Cordova St 91101. Station: Del Mar.
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Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources.
valet laundry, room service, area transportation-within 3 mi.
Terms
pets accepted.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 181 guests
Showing reviews 1 - 5 of 50
8.8
Elsie
Excellent
family with young children
09-24-2016
Pros: Very friendly staff here. They will go out of their way to help u with ur luggage,even carrying ur bags from the cart inside the room.wiil visit again!!
Cons: It's a bit pricey I think, the rooms are not what I'd expect to see if I'm paying $250.
10.0
Sunny
Exceptional
solo traveller
09-23-2016
Pros: The location and convenience to reach the attraction places. Everything is at walking distance.
Cons: The possibility of late check out without having to pay a too high fee.
7.9
Talerw
Good
young couple
09-22-2016
Pros: Was great value for the price. Easy parking, very quite, and friendly staff.
Cons: Hotel was a little dated. Could use a few renovations.
9.6
Roni
Exceptional
solo traveller
09-20-2016
Pros: Bed was comfortable. The service in the bar was great and the pizza was delicious!
Cons: When I was driving out of the parking structure after I checked out, the ticket and the in-out parking card didn't work and I could not get out. It's not a huge deal but a little annoying.
8.8
Melanie
Excellent
family with young children
09-19-2016
Pros: It was exactly were I needed to be
Cons: Wasn't as clean as it should be
9.6
Jose
Exceptional
young couple
09-17-2016
Pros:
Cons: Service
7.5
Muriel
Good
solo traveller
09-15-2016
Pros:
Cons: Security
8.3
Bryan
Very Good
solo traveller
08-31-2016
Pros: Nice complementary water in room, comfy bed, nice TV and cable, excellent location, good wifi. Liked the power outlets and charging options. Fridge ++.
Cons: Odor from bathroom sink. Front desk forgot to give me parking pass initially.
3.3
Ian
Poor
family with older children
08-31-2016
Pros: Not much.
Cons: Very tired décor, not particularly clean, very expensive, staff not helpful.
6.3
Sad
Pleasant
review category group of friends
08-26-2016
Pros: The location.
Cons: The staff.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
08-25-2016
Pros: The location was pretty close to everything. Short walk to a lot of great places.
Cons: The gym equipment was out of order. The bathroom has a loud buzzing noise all night, which we had to just the door to drown out. The parking was $18 per night.
9.2
Larry
Wonderful
mature couple
08-23-2016
Pros: The entire staff was friendly upbeat curtious and helpful, they made our stay be a pleasant one
Cons:
3.8
Ray
Poor
mature couple
08-23-2016
Pros: The bed was comfortable. The shower was good.
Front desk staff were good.
Cons: Old building overlooked by apartments, noisy, laundry on balcony.
Room rates TRIPLED for special event in town...outrageous. Our room was not even a $200/day room, yet we were charged $600.
Hotel guest parking $18/day in same parking structure as general public at $12/day....outrageous.
The bar was freezing cold.
9.0
Adam
Wonderful
Business Traveler
08-21-2016
Pros: Hotel staff was wonderful. They allowed me to check-in before the check-in time without paying an additional fee. The room was comfortable, but the only seat was the desk chair.
Cons: The air conditioner functioned, but it took a look time to cool off the room. Additionally, the portions in the restaurant were smaller than expected for the price.
10.0
Beverly
Exceptional
mature couple
08-19-2016
Pros: Great hotel in all ways: friendly, welcoming, accommodating and just nice to be there!!
Cons: Nothing.
9.6
Jatinder
Exceptional
family with young children
08-14-2016
Pros: Great staff and lovely hotel.
Cons:
5.0
Verified Hotel Guest
Fair
Traveling as Couple
08-13-2016
Pros: Location was decent
Cons: The hotel is really old, mattress was uncomfortable, not your typical sheraton, feels more like a travelodge.
10.0
Marilyn
Exceptional
family with older children
08-12-2016
Pros: The accessibility unit had a shower my husband could roll his wheelchair in.
Cons: Starwood would not give us our reward points for two rooms because we used booking.com.
8.3
Doug
Very Good
mature couple
08-09-2016
Pros: Close to our reunion venue and was nice enough for friends to visit rooms
Cons: Pool size is small and chairs were falling apart. Price was a little more than what you got for the money, or more than I usually like to pay.
6.7
Barry
Pleasant
mature couple
08-09-2016
Pros:
Cons: Air conditioner was very loud. Room smelled of cigarette smoke.. We asked for non-smoking room.
7.0
Verified Hotel Guest
Good
Business Traveler
08-07-2016
Pros: Room was clean and well appointed.
Cons: Staff was less than friendly, there was a parking fee, and the walls were extremely, and I mean, extremely thin. I could hear the phone conversation the guest next door was having, so much so, that I could also hear the person on the phone.
7.0
Verified Hotel Guest
Good
Traveling as Couple
08-02-2016
Pros:
Cons: The parking situation
7.0
Verified Hotel Guest
Good
Traveling as Couple
07-26-2016
Pros: The staff and shuttle driver were excellent
Cons: The elevators took a very long time, we actually ended up taking the stairs to save time. The 5th floor had phone wires that were along the hallways that were extremely noticeable.
6.3
Marjan
Pleasant
family with young children
07-25-2016
Pros: nice, comfortable linens, but compared to other hotels is not as comfortable neither as accessible. had glasses and cups.
Cons: Location, service I had to look for the people to help me. room had stairs with kids not that easy, chairs not comfortable,
9.6
Dante
Exceptional
family with older children
07-19-2016
Pros: Setting. Proximity to mature community amnenities.
Cons: Neighbors were a bit noisy partying into the very early morning hours.
9.6
William
Exceptional
mature couple
07-19-2016
Pros: Location, value for the money.
Cons: Elevators are extremely slow. Very very annoying!
7.1
Lisa
Good
family with older children
07-19-2016
Pros: Carlos at front desk is awesome. Other staff good to great. Safe and spacious parking lot ($18/day). Large room.
Cons: One bed ok; the second bed was completely sagging in the middle. Safe didn't work. Had to remove tank lid and pull chain to flush toilet on last morning. Overall, just not being well-maintained. I reported everything at checkout.
5.8
Dijana
Okay
family with older children
07-19-2016
Pros:
Cons: We booked for 5 people, arrived late and realised in the room that there are only 4 beds. We asked for a roll-out bed at 10 p.m. and after 45 minutes of no response, we called again and received the explanation that they ran out of roll-out beds??? But it didn't occur to the receptionist to inform us about that. How could they confirm the booking for 5 in the first place?! And when I asked for the extra sheets to sleep on the floor, they brought 2 tiny sheets and no covers or anything soft to put below. And least but not last, they charged me for the roll-out bed in the morning! When I objected, the very same receptionist from last night told me that I should have told him I didn't have a roll-out?! I only hope that they will refund me for the service I didn't get. I wouldn't come again and I will really insist on refund (which only makes sense after spending the night on the floor and instead of being compensated, I was charged for the bed I didn't get. Unbelievable.
7.9
Linda
Good
mature couple
07-17-2016
Pros: TV reception
Cons: Stairs to bathroom were vert dangerous for my spouse
6.3
Louis
Pleasant
solo traveller
07-14-2016
Pros: Staff was friendly.
Cons: Facility is mediocre at best. Needs updating badly. The furniture in the rooms looks like it is from the 1980s.
6.7
Martha
Pleasant
family with older children
07-10-2016
Pros: Location excellent! Breakfast and afternoon snack super!
Cons: Room too crowded, dusty Windows and courtains, never saw service people to see if everything was going well we stayed for a week.
10.0
Hjanaya
Exceptional
review category group of friends
07-07-2016
Pros: Quick and easy check in!
Cons: Great place but the only down side is they charge you for parking, $18.00 a day. They claim the city makes them. I've stayed all over this country and this is a first for a hotel to charge its customers additional for parking. No alternative either for parking as off site availability for parking is for the residents that live nearby.
8.8
Danny
Excellent
mature couple
07-07-2016
Pros: very convenient location, daily newspaper available, room was spacious & quiet.
Cons:
9.6
Maria
Exceptional
review category group of friends
07-06-2016
Pros: Location, within walking distance of restaurants and shops, awesome.
Cons: Price
7.5
Sebla
Good
review category group of friends
07-06-2016
Pros: Cleanless
Cons: No free parking
4.6
Vincent
Disappointing
solo traveller
06-30-2016
Pros: The location to downtown and the convention center is great
Cons: I hate how the AC is notion activated, and how they exponentially raise the rates for the baby bar. Also they were unwilling to work with checkout to coincide with the bar times
7.5
Chong
Good
solo traveller
06-30-2016
Pros:
Cons: Room is too small for the king size bed.
8.8
Anandi
Excellent
young couple
06-30-2016
Pros:
Cons: Room wasn't ready
9.6
Katherine
Exceptional
family with older children
06-21-2016
Pros: Near our venue. Free shuttle service.
Cons: We booked a 2 bed with a balcony and didn't get a balcony.
10.0
Christopher
Exceptional
Solo Traveler
06-19-2016
Pros: The hotel has a free shuttle to/from anywhere in Pasadena. That was VERY convenient.
Cons: There was really nothing I didn't like about the hotel.
9.2
Ann
Wonderful
mature couple
06-12-2016
Pros: We used the hotel just as a place to sleep. We did not use the facilities. Liked having the USA Today paper available.
Cons: for the price of lodging I didn't like having to pay $18.00 a day for parking. Couldn't the garage have a discount rate for Sheraton customers? I paid the regular overnight parking which amounted to $106.00 for the entire trip.
4.2
Gini
Disappointing
solo traveller
06-09-2016
Pros: Location
Cons: I was treated as a second class person because I booked with Bookings.com ... paid a very high rate and first room was double when I booked a king, then room was a postage stamp overlooking the roof air conditioners ... for the price of over $275 per night I would have had the club level if I had booked directly with the hotel :-( ... I had to ask for a copy of the bill, which they reluctantly provided and then the parking was a separate bill that I had to request .. the self parking was suppose to be $12 however in very tiny print it was $18 for overnight ... I am a hotel guest - dah! - ... of course I am going to stay overnight ... just need more clear signage and truthful ... I had tried to cancel the room 3 weeks ahead and management said no ... Very poor service!
3.8
Frances
Poor
mature couple
06-05-2016
Pros: Staff was kind but few in number
Cons: The condition of the hotel was terrible. Not up to Sheraton standards. Food was strewn up and down the hallway. Barstool was broken and unsafe in lounge. The hotel smelled of mildew. Wiring is hanging from ceiling in 4th floor hallway. Fountain in the front was broken and has been for years.
5.8
Claude
Okay
mature couple
05-30-2016
Pros: the location
Cons: Everything is old. Needs some sprucing up.
7.9
Nicholas
Good
solo traveller
05-29-2016
Pros: Staff we exceptional
Cons: Property dated
7.0
Verified Hotel Guest
Good
Group Traveler
05-25-2016
Pros: Location
Cons: Requested for double beds but it was given away at check in. Had to pay extra for an upgraded double bed.
9.6
Neil
Exceptional
family with young children
05-24-2016
Pros: Staff were very accommodating. I was checked in earlier. The hotel location was very convenient for us for the purpose of our visit. Lots of restaurants.
Cons: None.
8.3
Gary
Very Good
solo traveller
05-22-2016
Pros: Service.
Cons: Food menu could have had more choices. Tipping so often.
7.5
Tim
Good
mature couple
05-17-2016
Pros: Location, never been to Pasadena before. What a great city. Clean, lots of dining options and people were very friendly.
Cons: The bed was mediocre, the pillows were very uncomfortable. If there are multiple pillows, they should be different densities/thicknesses to accommodate the varying clientele. They shouldn't all be the same.
7.5
Rodney
Good
family with older children
05-10-2016
Pros: The staff was very friendly, great customer service.
Cons: Having to pay for parking. If you're paying that much money to stay we should at least have free parking because most people will walk after arriving.
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