The downtown hotel is located in the heart of Pasadena. There's an expanded gift shop and indulging restaurant on the premises. Some rooms provide a patio or balcony with seating.
Smoke free premises. 311 units. 5 stories, interior corridors.
I-210 exit 26B (Lake Ave), 0.7 mi s, then just w. 303 E Cordova St 91101. Station: Del Mar.
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Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources.
valet laundry, room service, area transportation-within 3 mi.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 315 guests
Showing reviews 1 - 5 of 50
7.0
Anonymous
Good
08-11-2017
Pros: The hotel staff was excellent
Cons: Paying for Parking
8.0
Anonymous
Very Good
08-11-2017
Pros: Comfort of the room, cleanliness and hometype environment of the room
Cons: The first night we were supposed to stay the hotel was overbooked. Exhausted, after driving 2 hours and arriving at 11pm the hotel tells us we didn't have a room after all and made us go to a different hotel. It was a huge inconvenience and problem.
8.0
Anonymous
Very Good
08-11-2017
Pros: whole place is clean, well maintained
Cons: noisy neighbours
6.0
Anonymous
Pleasant
08-11-2017
Pros: Nice rooms and pool
Cons: Restaurant was extremely bad service ,food excellent, unavailable,tacky waitresses focused on anything but for customers experience
9.0
Anonymous
Wonderful
08-11-2017
Pros: The location is great, you can walk to any of the tourist locations in Pasadena.The Parking was $18 for overnight and you can stay until 4PM the next day, which allowed us to continue sightseeing without having to worry or pay for public parking.
Cons: The description of the location says there's a Electric Vehicle plug-in station in the parking structure but this is not true. The parking is managed by a different company since its shared with the Convention Center and there is no Plug in station at all
10.0
Anonymous
Exceptional
08-11-2017
Pros: Proximity to the rink.
Cons: The service in the restaurant was horrible. Very slow!
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was a clean nice hotel petfect for what we needed. Staff BEYOND helpful and nice!!!!
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Close to the civic auditorium Easy parking
Cons: Room too small for easy wheelchair access. Had to move furniture. Wait times in at a bit slow
8.0
Anonymous
Very Good
08-11-2017
Pros: Location
Cons: Parking fee Cost
9.0
Anonymous
Wonderful
08-11-2017
Pros: The friendly staff and excellent food in restaurant.
Cons: Room furnishings need replacement
8.0
Anonymous
Very Good
08-11-2017
Pros: Location was close to downtown Pasadena.
Cons: Did not know that parking was an additional $18/day.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff - from valet to the front desk, were all very cheery and professional. They provided me great service from the moment I pulled up to the driveway to the front desk service which was smooth.
Cons: On the level where I parked, there was an employee that was smoking. When I entered my car the next day, the smoke seeped into my car which I was already worried about when I parked. Because I was a solo female traveler, I parked close to the elevators.
8.0
Anonymous
Very Good
08-11-2017
Pros: 1. The shuttle service. Henry was a great staff member. 2. The room size 3. The shower head was good
Cons: A tattoo convention in house. I had to call at 3am for security (party in the hallway). The hallway always smelled of pot. 2. Shuttle svc was good except for time when we called the front desk for a pick up. She suggested we walk since we nearby!!
10.0
Anonymous
Exceptional
08-11-2017
Pros: Gentlemen at the front was very friendly. Room service was quick!
Cons: View was yucky and rooms are a little outdated but nothing major
10.0
Anonymous
Exceptional
08-11-2017
Pros: Distance to where we need to go
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros: Nothing. I'm not a high maintenance person, and usually am happy with 3.5 star hotels. This hotel was dated and dingy. We ended up booking a different hotel in the area and did not sleep here.
Cons: Not like other 3.5 star hotels I've stayed in before. The whole hotel smelled like feet at a McDonalds play place. The dingy hallway leading to the room smelled like weed. We had a stained popcorn ceiling in the room, and the carpet was peeling up.
5.0
Anonymous
Fair
08-11-2017
Pros: Location & size of room.
Cons: Very much in need of updating. Hallways smelled of mildew. My king room was very large, but it was poorly appointed. Lobby not very inviting.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Comfortable place to stay
Cons: Cleaning was sub par
3.0
Anonymous
Poor
08-11-2017
Pros: The staff was pleasant and check in was easy and quick.
Cons: The hotel is undergoing construction (which it needs, badly), but overall was a 1.5 star hotel. It had wallpaper peeling off the walls, closets that were clearly an afterthought, stained ceiling tiles, and the rooms were in a general state of disrepair.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staffs were very helpful.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Room was clean and well appointed.
Cons: Staff was less than friendly, there was a parking fee, and the walls were extremely, and I mean, extremely thin. I could hear the phone conversation the guest next door was having, so much so, that I could also hear the person on the phone.
5.0
Anonymous
Fair
08-11-2017
Pros: Location was decent
Cons: The hotel is really old, mattress was uncomfortable, not your typical sheraton, feels more like a travelodge.
5.0
Anonymous
Fair
08-11-2017
Pros: Great Location
Cons: Very old. This hotel is stock in the 80's. In desperate need of a remodeling.
8.0
Anonymous
Very Good
08-11-2017
Pros: The location was pretty close to everything. Short walk to a lot of great places.
Cons: The gym equipment was out of order. The bathroom has a loud buzzing noise all night, which we had to just the door to drown out. The parking was $18 per night.
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff was incredibly kind and professional. The food in the hotel restaurant was very good. The location is wonderful.
Cons: It is looking haggard around the edges. It needs new carpet and paint, but the staff and location can't be beat!
3.0
Anonymous
Poor
08-11-2017
Pros: I liked the event I went to and the staff at the check in was nice
Cons: They need to update their plumbing. Our toilet overflowed oiut under the door onto the carpet. They plunged it and then it almost overflowed again around 1 am
8.0
Anonymous
Very Good
08-11-2017
Pros: Staff was great == all of them!
Cons: There was a sign saying that if you want to help the environment by keeping the same sheets, put this sign on the door. Unfortunately, this meant that you would get NO maid/housekeepig services -- no shampoo, no coffee, etc BAD not to tell this up front!
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