The downtown hotel is located in the heart of Pasadena. There's an expanded gift shop and indulging restaurant on the premises. Most units provide a sound machine with soothing and relaxing waves.
Smoke free premises. 311 units. 5 stories, interior corridors.
I-210 exit 26B (Lake Ave), 0.7 mi s, then just w. 303 E Cordova St 91101. Station: Del Mar.
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valet laundry, room service, area transportation-within 3 mi.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 315 guests
Showing reviews 1 - 5 of 50
5.0
Verified Hotel Guest
Fair
Family with Teens
06-16-2017
Pros: I did not spend much time there.
Cons: paying for parking
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-16-2017
Pros: Location: walking distance to Old Town Pasadena and Paseo Colorado (restaurants, bars and shopping). Appreciated the option to skip housekeeping. Free local shuttle.
Cons: Parking was expensive and staff did not communicate cost and/or available options upon check in. Valet was $22 and self park was $10 each exit. View of the Convention Center roof.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-16-2017
Pros: Attentive staff
Cons: Hotel rooms were overbooked to extend our stay, so we had to check out and go elsewhere.
7.0
Heather
Good
Business Traveler
06-16-2017
Pros: The staff was accommodating and very friendly.
Cons: the restaurant is very expensive.
9.0
Sally
Wonderful
Family with Young Children
06-16-2017
Pros: Wonderful beds, great location, great customer service.
Cons:
7.0
James
Good
Traveling as Couple
06-16-2017
Pros: Free parking, friendly staff
Cons: Room safe didn't work. Leaky faucet.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-16-2017
Pros: Comfort of the room, cleanliness and hometype environment of the room
Cons: The first night we were supposed to stay the hotel was overbooked. Exhausted, after driving 2 hours and arriving at 11pm the hotel tells us we didn't have a room after all and made us go to a different hotel. It was a huge inconvenience and problem.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-16-2017
Pros: whole place is clean, well maintained
Cons: noisy neighbours
7.0
Benjamin
Good
Traveling as Couple
06-16-2017
On the aesthetic side, the Sheraton logo is classy BUT that HUGE ILLUMINATED RED Sheraton sign out front makes the hotel look cheap.
Pros: Very clean and friendly staff.
Cons: Room service food prices are ridiculously priced high! If I ever return to the Sheraton, I will never order for room service again.
6.0
Verified Hotel Guest
Pleasant
Business Traveler
06-16-2017
Pros: Nice rooms and pool
Cons: Restaurant was extremely bad service ,food excellent, unavailable,tacky waitresses focused on anything but for customers experience
5.0
Verified Hotel Guest
Fair
Traveling as Couple
06-16-2017
Pros: Quiet
Cons: Parking overnight $18 additional
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-16-2017
Pros: comfortable bedding and down pillows, walking distance to Old Town Pasadena and lots of restaurants, easy drive to Los Angeles
Cons: swimming pool too shallow for lap swimming
10.0
Diane
Exceptional
Family with Teens
06-16-2017
Pros: It was a clean nice hotel petfect for what we needed. Staff BEYOND helpful and nice!!!!
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-16-2017
Pros: Close to the civic auditorium Easy parking
Cons: Room too small for easy wheelchair access. Had to move furniture. Wait times in at a bit slow
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-16-2017
Pros: Nice facility, nice amenities. Great staff - everyone polite, knowledgeable, friendly and quick to respond to requests!
Cons: The entire hotel had a "perfume-y" smell that was strong and I'm allergic to it. At first I thought it was a passing guest's perfume, but soon realized that it was throughout the hotel. Also our bed was way too firm and thus uncomfortable.
10.0
Staajabu
Exceptional
Traveling as Couple
06-16-2017
Pros: All staff were professional, accommodating, gracious. We were treated well by all. Especially, happy about the service in the restaurant.
Cons: Parking fee exorbitant. And I didn't know until I checked out!
5.0
Verified Hotel Guest
Fair
Family with Teens
06-16-2017
Pros: Easy access
Cons: The $18 hidden charge of the one night parking which was not disclosed prior to booking, and the breakfast is poor or not as expected. Sorry, I think we have a better selection within the area if we compare prices vs. quality!
10.0
Maria
Exceptional
Solo Traveler
06-16-2017
Pros: The staff - from valet to the front desk, were all very cheery and professional. They provided me great service from the moment I pulled up to the driveway to the front desk service which was smooth.
Cons: On the level where I parked, there was an employee that was smoking. When I entered my car the next day, the smoke seeped into my car which I was already worried about when I parked. Because I was a solo female traveler, I parked close to the elevators.
8.0
Randy
Very Good
Solo Traveler
06-16-2017
Pros: its convenient and close to everything in Pasadena
Cons: the parking fee is expensive while it is expected to be complimentary. Also, the problem is that hotel receipt shows 2 guests while there is only 1.
10.0
Melissa
Exceptional
Group Traveler
06-16-2017
Pros: Distance to where we need to go
Cons:
5.0
Verified Hotel Guest
Fair
Solo Traveler
06-16-2017
Pros: Location & size of room.
Cons: Very much in need of updating. Hallways smelled of mildew. My king room was very large, but it was poorly appointed. Lobby not very inviting.
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
06-16-2017
Pros: Great location, right in the heart of Old Town Pasadena. Close to the Metro.
Cons: Loud music from the banquet hall which we could hear from the 3rd floor. Young toddler was tired from travel but could not sleep due to very loud music which stopped at midnight. Porter tried to call front desk, who did not respond.
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-16-2017
Pros:
Cons: The parking situation
7.0
Verified Hotel Guest
Good
Business Traveler
06-16-2017
Pros: Room was clean and well appointed.
Cons: Staff was less than friendly, there was a parking fee, and the walls were extremely, and I mean, extremely thin. I could hear the phone conversation the guest next door was having, so much so, that I could also hear the person on the phone.
5.0
Jaime
Fair
Family with Teens
06-16-2017
Pros: Great Location
Cons: Very old. This hotel is stock in the 80's. In desperate need of a remodeling.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-16-2017
Pros: The location was pretty close to everything. Short walk to a lot of great places.
Cons: The gym equipment was out of order. The bathroom has a loud buzzing noise all night, which we had to just the door to drown out. The parking was $18 per night.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
06-16-2017
Pros: Location and parking.
Cons:
2.0
Verified Hotel Guest
Poor
Business Traveler
06-16-2017
Pros: Staff
Cons: $18.00 to $22.00 daily parking charge. Mildew smell in the hallway and dirty old looking carpeting. Room carpet also old and didn't feel clean. Only 3 foot wide Balcony W/doors that barely can open. Drinks at bar double what should be!
8.0
David
Very Good
Traveling as Couple
06-16-2017
Pros: The staff was incredibly kind and professional. The food in the hotel restaurant was very good. The location is wonderful.
Cons: It is looking haggard around the edges. It needs new carpet and paint, but the staff and location can't be beat!
8.0
Verified Hotel Guest
Very Good
06-16-2017
Pros: Staff was great == all of them!
Cons: There was a sign saying that if you want to help the environment by keeping the same sheets, put this sign on the door. Unfortunately, this meant that you would get NO maid/housekeepig services -- no shampoo, no coffee, etc BAD not to tell this up front!
7.9
Lillian
Good
young couple
06-07-2017
Pros:
Cons: Air conditioner old and very noisy.
5.4
Karen
Fair
young couple
06-07-2017
Pros:
Cons: The hotel needs upgrading. Facilities are too old. The location is excellent for the Pasadena Convention Center.
10.0
Steven
Exceptional
solo traveller
06-06-2017
Pros: Location close to Pasadena, and, I was very comfortable staying there
Cons:
10.0
Hili
Exceptional
review category group of friends
06-05-2017
Pros: Wonderful place
Cons: Nothing the room Service being close to early
7.5
Mark
Good
family with young children
06-03-2017
Pros: quiet. set back from busy street. comfortable beds. Clean. Plenty of parking if no active conference at attached conference center.
Cons: facilities need updating. Seems some updating is in progress. Room service food needs improvement. Club room food, esp. afternoon snacks, need improvement.
10.0
Cyphilis
Exceptional
young couple
05-30-2017
Pros: All around was great,no complaints.Staff was great, Geoff was great
Cons: I did not like having to leave .
6.3
Amanda
Pleasant
family with young children
05-24-2017
Pros: staff were very nice, room service breakfast was fantastic!
Cons: we simply did not feel the room was worth the price. it was average in size, not luxurious , beds were not comfortable. We felt for $500 we would have received something more luxurious.
the shampoos etc were small and one serving only, one single small free bottle of water, no wow factor.
5.0
Karen
Fair
young couple
05-22-2017
Pros:
Cons: The hotel is undergoing extensive renovations which appear to be greatly needed. However, the room was ridiculously overpriced for the quality and the age of the room. We were unable to get our room at the designated check in time. We were thankful though that we had a room considering the hotel called us less than 24 hours from our arrival time to attempt to get us to give up our room as they were so overbooked. Location was great but incredibly poor value for the money.
4.6
Rebecca
Disappointing
young couple
05-16-2017
Pros: Near to sightseeing areas
Cons: $20 a day for parking, very small and dated room. I wouldn't consider it a motel.
10.0
A
Exceptional
young couple
04-26-2017
Pros: The room was very spacious and clean. The staff was very helpful and friendly
Cons: $18 parking fee
5.8
Louise
Okay
family with young children
04-12-2017
Pros: Friendly shuttle drivers
Cons: Beds were small, renovation was noisy and water was cut off. I would have expected a better price during renovation.
10.0
Belinda
Exceptional
review category group of friends
04-08-2017
Pros: From first arrival valet staff was friendly and helpful! The hotel check in was easy and the receptionist was the best!!! The room was wonderful!! I will definitely stay here again!!
Cons:
10.0
Cassandra
Exceptional
solo traveller
04-07-2017
Pros: I loved the design of the floor rooms all sunkin in.
Cons: Loved everything
3.3
Tareq
Poor
family with young children
04-06-2017
Pros: The hotel is under reconstruction which is something that should be made clear at the time of reservation. Staff attempts to make you feel special to put you in a room at the first floor sighting that it is pool side. However, the fact is that these rooms are basement level (under the ground) with a boxed balcony that is below the swimming pool so one does not get to see the pool at all.
Cons: The hotel has no view what so ever.
10.0
Gloria
Exceptional
review category group of friends
03-27-2017
Pros: Breakfast was yummy and room service was fabulous.
Cons:
2.9
Pat
Poor
family with young children
03-27-2017
Pros: Nothing, absolutely nothing.
Cons: The staff was moving room sheets and cleaning materials in the same elevators as the guests. We were upgraded and still the room was tiny. Heater/AC was loud. We had to turn it off to sleep. We had a balcony view of an empty brick courtyard and building. (that was the upgrade) The walls were filthy.
10.0
Suzan
Exceptional
family with young children
03-13-2017
Pros: The room was very spacious, beds very comfortable, bathroom clean, walking distance to great restaurant, breweries, coffee shops, entertainment, and public transportation. Accommodated oversize parking as we were towing.
Cons: The bar on site was a bit pricey.
8.8
Leslie
Excellent
family with young children
03-09-2017
Pros: The bed and pillows were great, and the room was nice and clean. It was great to have a good shower as well, with a drain that actually drains as it's supposed to. The service was fantastic, everyone friendly and helpful.
Cons: We paid extra for a balcony room, and our view was straight into a wall. We also requested it be a quiet room, so I suppose this is what we got for that combination. But really, extra shouldn't be charged for this particular room.
6.7
Anonymous
Pleasant
solo traveller
03-06-2017
Pros: Great customer service but needs updating.
Cons:
9.6
Deno
Exceptional
solo traveller
02-17-2017
Pros: Great access to restaurants. The staff are amazingly friendly and helpful. Johnson at the front desk and Jeffrey from the bell desk...5 stars for them...Friendly, helpful and caring.
Cons: One elevator was shut down and another made weird noises...Just odd.
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