The property features a courtyard-style interior where the room entrances overlook the first-floor restaurant. Six electric car charging stations are available to guests.
Smoke free premises. 82 units. 3 stories, interior corridors. Accessibility (Call).
Cons: Website advertised nice restaurant which closed a month ago but still on website. Tired carpet and wallpaper in hallways. Our particular room had a tiny bath with no counter space. Claim to be 3 star and would barely make 2.
4.0
Anonymous
Disappointing
08-11-2017
Pros: Marcos was fantastic
Cons: Not exactly as advertised.pool and spa as well as restraint were closed until May.renovating,noisy all day.carpets,etc. very shabby. Clean though.gym equipment broke.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Nicer than expected
Cons: Restaurant not open on Monday
9.6
Anonymous
Exceptional
07-26-2017
Short, sweet and comfortable.
Pros: Loc ation, staff and quality.
Cons: Could have received a much better price had I booked direct instead of on Booking.com
7.9
Anonymous
Good
07-12-2017
I will stay there again
Pros: Friendly staff, clean and comfortable Ashley was very helpful
Cons:
10.0
Anonymous
Exceptional
06-19-2017
Great staff, spotty wifi, weird...
Pros: The staff was great and the facilities and room were very nice.
Cons: Two things they should acknowledge: First, the wifi in the room is so-so...it usually worked but not always, and was always slow (in the lobby it was better). The other is while they offer a free breakfast in their restaurant with a voucher - but that breakfast has a catch - it includes coffee OR juice, if you want both you have to pay for one of them (free breakfast?)...but then again, in the lobby there's complimentary coffee - so if you want both and not pay for one, you can walk over and get a free cup of coffee from the lobby and order the juice as the "one beverage" part of the breakfast. Not a big deal, but a bit bizarre. Clearly this is confusing to many, as even the guest next to me had to figure it out and do the same thing. Bottom line, if they're going to offer a free breakfast, they should just bite the bullet and include coffee and juice - after all, that would be the case in any basic roadside hotel's breakfast room, and this is supposedly a "Best Western Plus". My high rating was because of the staff who were all very friendly and helpful, especially Sara, who helped me reboot my TV that was messed up by the previous guest. Overall recommended, with those caveats.
10.0
Anonymous
Exceptional
05-18-2017
Great place to stay; warm...
Pros: Love this property because the staff was extra friendly and the restaurant was incredible. Just a really nice little property!
Cons:
9.2
Anonymous
Wonderful
05-17-2017
The Best Best Western !!
Pros: Outstanding and professional front desk service. Made you feel welcomed.
Thank you
Cons: The pancakes and maple syrup were served cold
3.3
Anonymous
Poor
03-06-2017
Very Dated and no evening...
Pros:
Cons: The toilets kept running and making a loud humming noise and they were suppose to fix it and never even tried... the smell of marijuana was throughout the property late at night.. I will never stay there again
Pros: Great dinning room. Window in the elevator was fun. Quiet roon. Staff was very friendly, helpful and welcoming.
Will stay here again.
Cons:
10.0
Anonymous
Exceptional
02-10-2017
I would recommend the stay....
Pros: Food was fresh
Cons: NA
10.0
Anonymous
Exceptional
12-20-2016
Exceptional
Pros: good food and polite staff
Cons:
8.8
Anonymous
Excellent
12-05-2016
A great stop with good...
Pros: Quiet & convenient & near good Chinese food.
Cons: Better morning pastries.
7.9
Anonymous
Good
09-25-2016
Good
Pros: Restaurant, gas station around the hotel and easy access to the highway 5
Cons: No toewls was inside the room, inform fromt desk, they agree to derliver 2 sets of towels came back at. 10pm they didn't deliver it.
7.9
Anonymous
Good
09-15-2016
Patterson-bound!
Pros: A generally nice, clean place to stay with cheerful staff.
Room, incl. bed was comfortable.
Cons: Odd but OK bag lunch "breakfast".
Facility show signs of age - windows especially dirty - winds? dust? birds?
9.6
Anonymous
Exceptional
09-01-2016
Exceptional
Pros: Food options within walking distance. Close to Diablo Grande, if you are traveling to the area for an event.
Cons:
8.3
Anonymous
Very Good
08-15-2016
Great location
Pros: Location, everything you need very close by. Restaurants/bar, gas stationstation, easy access 2 freeway
Cons: The pillows were not very comfortable and when I checked in I asked to split the room balance between me and my roommate they told me I would have to do it when I checked out which we did and they charged my debit card half of the room rate plus they went ahead and pushed through the full rate of 156 through my bank. not very happy!
7.1
Anonymous
Good
08-07-2016
Good
Pros: I liked that it was very close to my event location the next day
Cons: I didn't like that there was nearly zero water pressure in the shower and the door closest to my room entering the building was missing a handle so I had to walk all the way around
8.3
Anonymous
Very Good
07-31-2016
Very good
Pros: Location everything around the hotel, bed is comfort, hotel very clean, staff are friendly and helpful
Cons: No free breakfast,
9.6
Anonymous
Exceptional
06-27-2016
Exceptional
Pros:
Cons: I leave the motel early morning before the breakfast time. I got a very poor breakfast package.
8.3
Anonymous
Very Good
06-21-2016
The property and the staff...
Pros: The people that surrounded the area were not pleasant I had to phone the sheriff put it that way we won't go any further
Cons: The people that surrounded the area won't go any further
7.5
Anonymous
Good
06-05-2016
Good
Pros: Nice touch with giving out goodie bag on our departure from hotel!!
Cons:
10.0
Anonymous
Exceptional
06-02-2016
I highly recommend this hotel...I...
Pros: I really liked the "grab and go breakfast" It help a lot because we were rushing specially in the morning. Healthy and nutritious goodies, it was an excellent idea, I really appreciated.
Cons: I liked everything in that hotel. It was very clean, quiet and excellent customer service.
10.0
Anonymous
Exceptional
02-07-2016
Great stance
Pros: The bed and pillows
Cons: Nothing bad
10.0
Anonymous
Exceptional
01-17-2016
Excellent
Pros: Good customer service very clean room and all staff helpful when needed. Thank you.
Cons: None.
8.8
Anonymous
Excellent
12-29-2015
Fabulous
Pros:
Cons: Pillows were not very comfortable
9.2
Anonymous
Wonderful
12-05-2015
A bright spot off I-5...
Pros: Glass elevator overlooking cafe was a nice touch. The room was very clean, comfortable, and there were plenty of dinning options. The Chinese restaurant 100 yard away was excellent.
Cons: It was all good.
5.4
Anonymous
Fair
10-15-2015
Bogus credit card charge
Pros:
Cons: My credit card was charged an addition $25 in case I was to call long distance or charged a meal. It was never disclosed an additional fee would be charged. They said they will return the money within 7 days. This action is wrong and is probably illegal .
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