Pros: I was there for the Music Festival in Old Sac, so the location of the hotel was perfect! With direct from the front desk staff, it was only a 15 minute walk and since I was traveling solo, I felt really safe.
Cons: No.
9.0
Verified Hotel Guest
Wonderful
Business Traveler
06-23-2017
Pros: I absolutely loved having both a microwave and a refrigerator in my room. Thank you so much!!
Cons: There was only one elevator and it made for a crowded morning.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Everything, location, price, staff. Free covered parking, free breakfast, nice pool. Recommendation for great restaurant.
Cons: Nothing.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: The location is close to Old Town Sacramento and other attractions.
Cons:
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
06-23-2017
Pros: It was close to the State Capitol and eating places (Chops, Claim Jumper, P.F. Chang's, and the deli across from the Capitol. The staff was exemplary.
Cons: Maintenance could use some work. The elevator call-button was out but it's only two floors. The room I stayed had some grout next to the sink which should not have been there. The room was a little on the cold side in the January weather.
10.0
Ida
Exceptional
Senior Traveler
06-23-2017
Pros: Great exterior
Cons: Great exterior with lovely rooms. Very professional helpful staff. Very nice
10.0
Ida
Exceptional
Traveling as Couple
06-23-2017
Pros: The staff is very friendly and helpful Location is great in downtown Sacramento. I will stay bere whenever Im in town
Cons:
7.5
Tori
Good
review category group of friends
06-20-2017
Pros: VERY friendly and helpful front desk ladies!!!
Breakfast was great, lots of choices!!
Clean room with awesome air conditioning!!
Cons: Price was higher than we anticipated.
5.4
Mohammad
Fair
solo traveller
06-18-2017
Pros:
Cons: the pool was quite nasty! haven't been cleaned in ages and i hate room with windowns on hallways
5.5
Nancy
Okay
young couple
06-15-2017
Pros: Clean good beds bad location to the conv center. The walk to was fine but back at 10 pm was scarey.
Cons: Above
8.3
James
Very Good
solo traveller
06-13-2017
Pros:
Cons: The mattress was shot.
9.6
Laura
Exceptional
solo traveller
06-09-2017
Pros: Good breakfast and friendly staff!
Cons: The location to golden 1 center was a bit confusing.
7.1
Scott
Good
young couple
06-03-2017
Pros: Good value for the money.
Cons: Neighborhood a bit sketchy.
7.5
Kenneth
Good
young couple
06-03-2017
Pros: Breakfast was great. Staff very friendly.
Cons: You could hear tv and other sounds from the next room. The elevator was way to slow.
9.2
Joyce
Wonderful
young couple
06-01-2017
Pros: Nice touches: 2 suitcase holders in room, convenient outlet to recharged phone, night light next to bathroom door, comfortable bed, waffle bar with nice fresh fruit, yogurt machine (have never seen before), friendly & courteous staff.
Cons: Sketchy people walking around neighborhood, but that is how it is in any downtown bigger city so we except that.
7.5
Christophe
Good
young couple
05-26-2017
Pros: Our room was large, clean and comfortable facing the pool. The location is great and very convenient.
Cons: There was a closed adjacent door from our room to the next room and we could hear the lwo ladies there chatting away.
9.2
Renaldo
Wonderful
young couple
05-25-2017
Pros: Very clean and room was updated very nice shower.
Cons: Window curtain still had outside light coming in when closed at night . Room was not dark enough at night.
7.5
Laura
Good
family with young children
05-15-2017
Pros: The door to the bathroom was falling off the hinges
Cons: The beds were very wiggly and the door to the bathroom was falling off the hinges and difficult to shot to accommodate us
10.0
Janette
Exceptional
review category group of friends
05-09-2017
Pros: The staff was extremely friendly and helpful! We stay here every year for the Peace Officers Memorial due to the staff and location. They take care of us here! Thank you!
Cons:
7.9
Diane
Good
young couple
04-29-2017
Pros: Many choices; something for everyone
Cons:
10.0
Louise
Exceptional
family with young children
03-31-2017
Pros: The staff were very welcoming and informative. The location was great- we were visiting for a concert at The Golden 1 centre which was an easy walk away.
Cons: Other guests in their pyjamas in the breakfast room
9.2
Robert
Wonderful
solo traveller
03-06-2017
Pros: Satisfied
Cons:
10.0
Gennifer
Exceptional
family with young children
02-13-2017
Pros: Excellent Staff and Service!!
Cons:
9.2
Julie
Wonderful
young couple
02-13-2017
Pros: The room was so welcoming and comfortable. The TV was so easy to use. I liked the feeling of being safe in downtown. I definitely would come back.
Cons: The coffee machine was a little tricky and we did not know there was a mini fridge or microwave in the room and would have brought some milk with us had we known.
6.7
Bronwyn
Pleasant
solo traveller
02-05-2017
Pros: Yvette, the receptionist was very helpful.
Cons: i did not feel safe to walk around the district at night.
6.7
Diane
Pleasant
young couple
01-24-2017
Pros: Great location, comfortable room.
Cons: Strong smell from cleaning products. Even though it was mostly a good experience, I probably won't go back, as I am sensitive to chemical smells.
10.0
Marissa
Exceptional
young couple
01-16-2017
Pros: Was within walking distance of downtown, old town, the new arena, etc. close to great food and good bars. Bed was very comfortable and room was a large size and clean. Would definitely stay again!
Cons:
4.2
Caterina
Disappointing
family with young children
01-12-2017
Pros:
Cons: Dirty bed and in general the Hotel wasn't clean.
Nothing special.
8.3
Mama_needs_a_vacation
Very Good
family with young children
01-11-2017
Pros: The staff was very helpful and the breakfast was perfect! We really enjoyed the restaurant next door too!
Cons:
9.6
Artist
Exceptional
review category group of friends
01-11-2017
Pros: I loved the mountain of pillows to sleep with! All of them were so soft!
Cons:
10.0
Gabrielle
Exceptional
family with young children
01-10-2017
Pros: Everyone was very nice
Cons:
8.8
Alvaro
Excellent
review category group of friends
12-21-2016
Pros: Good location.
Cons: Walk outside to access the room.
3.3
David
Poor
young couple
12-20-2016
Pros: great breakfast & staff
Cons:
10.0
Anthony
Exceptional
young couple
12-20-2016
Pros: We had a great experience from the check-in till the exit. Great Service, Food and room.
Cons:
8.8
Jeffrey
Excellent
young couple
12-18-2016
Pros: Very close in location. Nice restaurant next door. Friendly staff. Comfortable bed.
Cons: Room was not heated before we arrived. Hallways are open to the open air so it always feels cold. But you wouldn't care about this 80% of the year.
10.0
Lynda
Exceptional
review category group of friends
12-18-2016
Pros: Great location. Really confortable beds and very friendly staff plus great breakfast
Cons: Everything was great
10.0
Janet
Exceptional
young couple
12-04-2016
Pros: This was our second time to Sutter House, when you are happy with your accommodation why change. The location is perfect walking distance to the main part of the city and Old Sacramento. Coming from Australia we did explore the streets, so easy to get around by foot. Hotel is clean, amenities always topped up, breakfast is tasty and plenty to choose from. Yes we'll be back when it Sacramento again. Little hidden gem.
Cons:
9.2
Valeriy
Wonderful
solo traveller
12-04-2016
Pros: Very good location, staff was very helpful.
Room was clean and good.
Breakfast was awesome!
Cons: Hard to use shower
10.0
Kenneth
Exceptional
young couple
11-28-2016
Pros: Great location and wonderful breakfast to start the day.
Cons: Wish the drapes had closed completely as light came in the eastern facing window in the morning.
9.2
Richard
Wonderful
family with young children
11-26-2016
Pros:
Cons: Bed was too soft
9.6
Michael
Exceptional
family with young children
11-24-2016
Pros: Great location and value. Within walking distance of the capitol and a short drive to old Sacramento. Staff was always very friendly and accommodating. Free continental breakfast was very good!
Cons:
5.4
Karen
Fair
solo traveller
11-15-2016
Pros: Check out gentleman very nice.
Cons: This is NOT a best western plus hotel as stated, this is an old tired hotel in need of refurbishing and staff training. Won't be staying or recommending this place again.
7.9
Antoinette
Good
solo traveller
11-14-2016
Pros: Liked having microfridge in room. Wish I'd known in advance. Didn't see it on the webpage.
Cons:
5.8
Meshari
Okay
family with young children
11-13-2016
Pros: The breakfast room was too dark, lighting could be betterx
Cons:
9.2
Anonymous
Wonderful
family with young children
10-22-2016
Pros: Clean room and quite.
Cons:
10.0
Anonymous
Exceptional
family with young children
10-11-2016
Pros: helpful staff at front desk, helped me arrange/hire a cab to pick us up at airport, at a lower cab rate
Cons:
7.1
Fabulous
Good
family with young children
10-11-2016
Pros: location and room
Cons: Was called in the room about something we didn't do but the staff later apologized which was great but the person claimed an employee/staff brought us towels and smelled THC. We were a young Family (wife. Husband, 2 daughters) obviously blamed by an employee who is bias or has a stereotype that all black people smoke weed but later the hotel staff found it was not us and indeed it was all the White young people who was actually smoking weed in their rooms on both sides of our room and it was not us. "Don't judge a book by its cover"..
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