Pros: I liked the beds they were extremely comfortable and cozy....great amenities and very nice off the pool with a great view. I loved the printed sheers very colorful and happy room.
Cons: I did not like the smell like a carpet cleaner that went bad..
10.0
Anonymous
Exceptional
08-11-2017
Pros: Rooms are great. Perfect location. Great staff. We come to Sacramento every year and have stayed here 2 times before and it's never disappointing!
Cons: Apparently a maintenance worker came in and moved the access panel in the ceiling and left it open, was a little creepy, but they came and fixed it right away.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very clean and spacious rooms. The pool was also very nice.
Cons: Hmmmm..... The fact that I had to go home.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything, location, price, staff. Free covered parking, free breakfast, nice pool. Recommendation for great restaurant.
Cons: Nothing.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff is very friendly and helpful Location is great in downtown Sacramento. I will stay bere whenever Im in town
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Very nice and helpful staff at the front desk.
Cons:
7.9
Anonymous
Good
07-31-2017
Good
Pros: Comfortable bed. Very friendly and helpful receptionist. Central location.
Cons: No coffee available after the breakfast area closed. Housekeepers were rude, ignoring me when I inquired as to where I could find coffee.
7.9
Anonymous
Good
07-24-2017
Good
Pros: Check in/Front Desk staff were amazing!
Cons:
5.0
Anonymous
Fair
07-19-2017
Not worth the go-the-day-of price.
Pros:
Cons: The color scheme of the room was very odd. The tiling around the pool was very slippery. My young kids slipped twice and we were there one night. Our room number sign was on the ground when we approached our room. Odd.
8.3
Anonymous
Very Good
07-10-2017
Very good
Pros: The Hotel itself is located in the city center of Sacramento and within walking distance to the State Capitol and Historic Downtown. You get 20% of next door on diner/lunch
Cons: There was only 1 seat for babies available in the breakfast room. Tables could have been cleaned better in the breakfast room.
The pool area could have been more clean.
8.8
Anonymous
Excellent
07-05-2017
Comfortable, awesome breakfast, at the...
Pros: Breakfast choices were phenomenal. Room was extremely comfortable. Large.
Cons:
10.0
Anonymous
Exceptional
07-02-2017
Central location excels
Pros: I cannot find fault with anything in my stay at the Sutter Best Western
Cons:
10.0
Anonymous
Exceptional
06-27-2017
Downtown and fine
Pros: Wish breakfast was served until 10.
Cons:
7.5
Anonymous
Good
06-20-2017
Clean, comfortable, great location, but...
Pros: VERY friendly and helpful front desk ladies!!!
Breakfast was great, lots of choices!!
Clean room with awesome air conditioning!!
Cons: Price was higher than we anticipated.
5.4
Anonymous
Fair
06-18-2017
Passable
Pros:
Cons: the pool was quite nasty! haven't been cleaned in ages and i hate room with windowns on hallways
5.5
Anonymous
Okay
06-15-2017
Passable
Pros: Clean good beds bad location to the conv center. The walk to was fine but back at 10 pm was scarey.
Cons: Above
8.3
Anonymous
Very Good
06-13-2017
Very good
Pros:
Cons: The mattress was shot.
9.6
Anonymous
Exceptional
06-09-2017
Enrique iglesias golden 1 center!!
Pros: Good breakfast and friendly staff!
Cons: The location to golden 1 center was a bit confusing.
7.1
Anonymous
Good
06-03-2017
some good here.... some..... not...
Pros: Good value for the money.
Cons: Neighborhood a bit sketchy.
7.5
Anonymous
Good
06-03-2017
Overall, the hotel was satisfactory.
Pros: Breakfast was great. Staff very friendly.
Cons: You could hear tv and other sounds from the next room. The elevator was way to slow.
9.2
Anonymous
Wonderful
06-01-2017
Nice touches
Pros: Nice touches: 2 suitcase holders in room, convenient outlet to recharged phone, night light next to bathroom door, comfortable bed, waffle bar with nice fresh fruit, yogurt machine (have never seen before), friendly & courteous staff.
Cons: Sketchy people walking around neighborhood, but that is how it is in any downtown bigger city so we except that.
7.5
Anonymous
Good
05-26-2017
Nice Hotel at a Great...
Pros: Our room was large, clean and comfortable facing the pool. The location is great and very convenient.
Cons: There was a closed adjacent door from our room to the next room and we could hear the lwo ladies there chatting away.
9.2
Anonymous
Wonderful
05-25-2017
See you again
Pros: Very clean and room was updated very nice shower.
Cons: Window curtain still had outside light coming in when closed at night . Room was not dark enough at night.
7.5
Anonymous
Good
05-15-2017
Good
Pros: The door to the bathroom was falling off the hinges
Cons: The beds were very wiggly and the door to the bathroom was falling off the hinges and difficult to shot to accommodate us
10.0
Anonymous
Exceptional
05-09-2017
Exceptional
Pros: The staff was extremely friendly and helpful! We stay here every year for the Peace Officers Memorial due to the staff and location. They take care of us here! Thank you!
Cons:
7.9
Anonymous
Good
04-29-2017
We always stay here in...
Pros: Many choices; something for everyone
Cons:
10.0
Anonymous
Exceptional
03-31-2017
Exceptional
Pros: The staff were very welcoming and informative. The location was great- we were visiting for a concert at The Golden 1 centre which was an easy walk away.
Cons: Other guests in their pyjamas in the breakfast room
9.2
Anonymous
Wonderful
03-06-2017
Superb
Pros: Satisfied
Cons:
10.0
Anonymous
Exceptional
02-13-2017
Exceptional
Pros: Excellent Staff and Service!!
Cons:
9.2
Anonymous
Wonderful
02-13-2017
Perfect location to get around...
Pros: The room was so welcoming and comfortable. The TV was so easy to use. I liked the feeling of being safe in downtown. I definitely would come back.
Cons: The coffee machine was a little tricky and we did not know there was a mini fridge or microwave in the room and would have brought some milk with us had we known.
6.7
Anonymous
Pleasant
02-05-2017
Comfortable, but be careful of...
Pros: Yvette, the receptionist was very helpful.
Cons: i did not feel safe to walk around the district at night.
6.7
Anonymous
Pleasant
01-24-2017
Pleasant
Pros: Great location, comfortable room.
Cons: Strong smell from cleaning products. Even though it was mostly a good experience, I probably won't go back, as I am sensitive to chemical smells.
10.0
Anonymous
Exceptional
01-16-2017
Great hotel in a great...
Pros: Was within walking distance of downtown, old town, the new arena, etc. close to great food and good bars. Bed was very comfortable and room was a large size and clean. Would definitely stay again!
Cons:
4.2
Anonymous
Disappointing
01-12-2017
Disappointing
Pros:
Cons: Dirty bed and in general the Hotel wasn't clean.
Nothing special.
8.3
Anonymous
Very Good
01-11-2017
Family Trip to SacAnime!
Pros: The staff was very helpful and the breakfast was perfect! We really enjoyed the restaurant next door too!
Cons:
9.6
Anonymous
Exceptional
01-11-2017
I will be coming back...
Pros: I loved the mountain of pillows to sleep with! All of them were so soft!
Cons:
10.0
Anonymous
Exceptional
01-10-2017
I loved my stay
Pros: Everyone was very nice
Cons:
8.8
Anonymous
Excellent
12-21-2016
Nice stay in Sacramento
Pros: Good location.
Cons: Walk outside to access the room.
3.3
Anonymous
Poor
12-20-2016
Poor
Pros: great breakfast & staff
Cons:
10.0
Anonymous
Exceptional
12-20-2016
What an wonderful experience.
Pros: We had a great experience from the check-in till the exit. Great Service, Food and room.
Cons:
8.8
Anonymous
Excellent
12-18-2016
Comfortable but chilly
Pros: Very close in location. Nice restaurant next door. Friendly staff. Comfortable bed.
Cons: Room was not heated before we arrived. Hallways are open to the open air so it always feels cold. But you wouldn't care about this 80% of the year.
10.0
Anonymous
Exceptional
12-18-2016
Great location
Pros: Great location. Really confortable beds and very friendly staff plus great breakfast
Cons: Everything was great
10.0
Anonymous
Exceptional
12-04-2016
Another great stay
Pros: This was our second time to Sutter House, when you are happy with your accommodation why change. The location is perfect walking distance to the main part of the city and Old Sacramento. Coming from Australia we did explore the streets, so easy to get around by foot. Hotel is clean, amenities always topped up, breakfast is tasty and plenty to choose from. Yes we'll be back when it Sacramento again. Little hidden gem.
Cons:
9.2
Anonymous
Wonderful
12-04-2016
Good for weekend trips
Pros: Very good location, staff was very helpful.
Room was clean and good.
Breakfast was awesome!
Cons: Hard to use shower
10.0
Anonymous
Exceptional
11-28-2016
Will look forward to returning.
Pros: Great location and wonderful breakfast to start the day.
Cons: Wish the drapes had closed completely as light came in the eastern facing window in the morning.
9.2
Anonymous
Wonderful
11-26-2016
Superb
Pros:
Cons: Bed was too soft
9.6
Anonymous
Exceptional
11-24-2016
Family stay in the capital...
Pros: Great location and value. Within walking distance of the capitol and a short drive to old Sacramento. Staff was always very friendly and accommodating. Free continental breakfast was very good!
Cons:
5.4
Anonymous
Fair
11-15-2016
Tired old hotel NOT a...
Pros: Check out gentleman very nice.
Cons: This is NOT a best western plus hotel as stated, this is an old tired hotel in need of refurbishing and staff training. Won't be staying or recommending this place again.
7.9
Anonymous
Good
11-14-2016
Good value. Good location.
Pros: Liked having microfridge in room. Wish I'd known in advance. Didn't see it on the webpage.
Cons:
5.8
Anonymous
Okay
11-13-2016
Okay
Pros: The breakfast room was too dark, lighting could be betterx
;detailController.handleFacebook('SEO','Best Western Plus Sutter House', '1119', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/1119H1.jpg', 'Sacramento', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Best Western Plus Sutter House', '1119', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/1119H1.jpg', 'Sacramento', '', '', '', '');){kind=link}
