Pros: Everything was excellent, service, rooms, etc
Cons:
10.0
Cynthia
Exceptional
review category group of friends
09-18-2016
Pros: I liked walking into the room and hearing music, that was very welcoming. And the,air being on, having the room cooled down for us. And the heavy weight of the blankets, I felt all snuggled.
Cons: There wasn't a thing I didn't like. All was well.
7.5
Anonymous
Good
review category group of friends
09-18-2016
Pros: There was a really good breakfast. There was a wide variety of hot and cold food. Everything we ate was wonderful.
Cons: The room was shown with a king sized bed and it felt like only a queen sized bed. There was supposed to be a chair and ottoman in the room, the chair was there but no ottoman. There were only two luggage racks available and we were never able to use one. This was partly do to staff not controlling how long guests were using the racks.
7.1
Swati
Good
young couple
09-16-2016
Pros:
Cons: Could not sleep, it got hot . had to turn up the AC
7.5
Paul
Good
family with older children
09-10-2016
Pros: The hotel was good all round and met our expectation.
Cons:
10.0
Douglas
Exceptional
mature couple
09-04-2016
Pros: The hotel is located in central Downtown. Park your car in the covered/shaded garage and walk to Downtown sights. While the architecture is 50s style, the property is very well maintained and wherever possible has been upgraded with contemporary features -- LED lights make the bathroom bright, the towels are large and plush, the bedding is high thread count and speaks luxury. Everything is clean. Quiet. Friendly and welcoming staff. WiFi works perfectly. Excellent air conditioning. Usual spread of Best Western breakfast items. With the impressive upgrade of elements and the welcoming staff this is a property due the most "stars" possible.
Cons:
10.0
Cathleen
Exceptional
mature couple
08-23-2016
Pros: Food was great and attendant helpfull.
Cons:
7.9
Stephanie
Good
family with young children
08-22-2016
Pros: Outside pool. Breakfast.
Cons: Internet was VERY slow
8.3
Cedric
Very Good
mature couple
08-20-2016
Pros: Breakfast and people who worked the kitchen -- really good!
Cons: The noise from an industrial air conditioner nearby meant we had to sleep with window closed. And AC was of the useless type for that situation in that it only cooled re-cycled air from the room -- no fresh input (why do so many hotels do that ???)
8.3
Shelly
Very Good
family with young children
08-17-2016
Pros: My family and I enjoyed the location, room, amenities. Great value for families!
Cons: We had a double Queen room and both beds were VERY uncomfortable.
10.0
Johanna
Exceptional
solo traveller
08-15-2016
Pros: I loved the waffle bar. Great taste and different size options.
Cons: The dining room is a bit snug and crowded.
10.0
Sheryl
Exceptional
mature couple
08-11-2016
Pros: Really nice room and staff. Breakfast was wonderful. I really liked the privacy of the courtyard pool it was like being in your own private world.
Cons: I truly can't think of anything.
10.0
Brandy
Exceptional
family with older children
08-08-2016
Pros: Nice helpful staff at ck in, great location, with covered parking! Room was very clean and fully stocked. Clean pool!
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
08-02-2016
Pros: The location is close to Old Town Sacramento and other attractions.
Cons:
7.5
Starla
Good
review category group of friends
07-31-2016
Pros: Great staff. There was a very pleasamt young man at the front desk named Jeremy on the morning of 7/30/16 who had the friendliest attitude and a great smile to match. The manager was very nice as well. The area of town was ok but the cleanlines and decent state of the hotel makes up for it.
Cons: It would be nice to have more than one elevator and a bigger area for the continental breakfast.
5.8
Elizabeth
Okay
mature couple
07-26-2016
Pros: Staff were awesome, very helpful and informative. Bathroom and sink area was set up very well.
Cons: Inconsiderate guests talking loudly in the pool area til 3am. Paper thin walls. Neighbor had TV blaring all night, could hear their every move. Bed springs were supercharged - every movement sent shockwaves. Felt exhausted after two nights of this.
9.2
Stephen
Wonderful
mature couple
07-19-2016
Pros: Surprisingly quiet location for city centre hotel.
Easy access to Old town,and free parking
Friendly reception personnel.
Cons: Limited variety of breakfast choices.
6.3
Ebony
Pleasant
family with young children
07-15-2016
Pros: The pool was a god send on a 105 degree day with towels provided. Staff gave my son a beach ball to play with as well. Friendly staff!
Cons: The breakfast was grim with insufficient seating, and the location is central, but not in a very inviting area. The rooms are very dark, in terms of decor and lighting. Cleaning staff left dirty linens on the hall floor when cleaning.
10.0
Julie
Exceptional
mature couple
07-13-2016
Pros: Excellent location only short walk to all amenties of Sacramento, a few blocks for the centre and a stroll to old Sacramento. Great coffee shop across the road. Restaurant next to hotel is fabulous, tapas and good al a carte menu. Looking for peace and quiet, great rooms, friendly staff.
Cons: Got to breakfast a bit late and was closed. Bit of a bugger!!
9.0
Verified Hotel Guest
Wonderful
07-11-2016
Pros: Breakfast was very good.lots of choices. friendly hotel staff and close to the wedding we attended
Cons: The shower pressure was awful and I had to change the sheets due to some leftover hair from the previous guests.
8.8
Pamela
Excellent
family with older children
07-11-2016
Pros: Staff were friendly and helpful. Rooms very clean - comfy beds - and nice pool area to relax in after sightseeing (we had a room which opened on to the terrace). Good parking. Easy walk to explore the Capitol Building, Museums and Old Sacramento.
Cons: Breakfast was basic and ok, but because it was a busy bank holiday, some things ran out.
8.8
Rebecca
Excellent
young couple
07-06-2016
Pros: Breakfast was great! Everything was awesome
Cons:
10.0
Lareaux78
Exceptional
young couple
07-02-2016
Pros: Convenient location
Breakfast
Fast Check In
Cons: Nothing
2.9
Dianne
Poor
solo traveller
06-27-2016
Pros: Free Parking
Cons: The room was not as described in the advertisement-there was not a sitting area. I received an email that they needed to switch my room the 2nd day because of a leak. I got back to the hotel at 12:30 a.m. and the desk clerk didn't apologize for the inconvenience or for the hotel - just said - I don't know why they gave you that room we've known it's had a problem for months - are you kidding me! He gave me a key to the new room and told me to remove my things from the old room-no offer for help - I placed a few items in the new room and went to retrieve my items from the original room - which was across the complex - only to find out the key had been deactivated so I had to go back to the front desk where I woke the desk clerk - to get the original room activated. The 2nd room was a handicapped room with the water running all over the floor. For the rate I paid the value was not evident and the service was inexcusable for a Best Western.
8.3
Kelly
Very Good
family with young children
06-22-2016
Pros: Liked the overall cleanliness, comfortable beds, friendly personnel at Check in and check out as well as breakfast waitress and selection of food.
Cons: The neighbors upstairs awoke at 0200 and pacing in room floors were very squeaky. Neighbors were the same. If the pool was heated it would be ideal but it was clean and kids went in.
7.9
Laurel
Good
mature couple
06-21-2016
Pros: The staff was very very helpful--when Booking.com failed to make the reservation, they accommodated me anyway
Cons: I booked through Booking.com, Booking.com sent me lots of follow emails. When I got to the hotel, they didn't have the reservation...and said they had had a number of problems with Booking.com that weekend.
9.6
Sean
Exceptional
family with young children
06-19-2016
Pros: Location close to the convention center and the friendliness of your staff, they were awesome
Cons:
8.3
Stephanie
Very Good
solo traveller
06-16-2016
Pros: The bed was great--great night's sleep, which I needed.The outdoor poor looked inviting,and I was sorry that I didn't have time to use it. Free wifi made work easy in the room. I was able to control the temperature in the room, which was a plus since I am used to a much cooler climate.
Cons: The cleaning staff comes early and they can be quite loud. I had a few late nights and wished I had the foresight to put a door card outside of my room so that they would be quieter before 9:00am. That said, they are very friendly and make you feel welcome to ask for anything.
10.0
Danne
Exceptional
solo traveller
06-16-2016
Pros: LOVED the bed.
Cons:
8.3
Gerald
Very Good
mature couple
06-14-2016
Pros: Breakfast was super, great selection, vicky was very helpful, perfect spot for downtown sac...
Cons: Security on homeless in area.
8.3
Bridget
Very Good
solo traveller
06-06-2016
Pros: the bed was good. TV Channels good
would like more fruit at the breakfast buffet.
Cons: More fruit
8.8
William
Excellent
mature couple
06-01-2016
Pros: Good breakfast. Helpful lady at reception. Easy walk to main sites. Cleanliness and comfort of room. Free parking.
Cons:
8.8
Frank
Excellent
mature couple
05-23-2016
Pros: Very nice and helpful staff. Spacious room. Very good fast internet.
Cons:
7.5
David
Good
mature couple
05-16-2016
Pros: Location was good, employees were friendly and quick.
Cons: Nothing everything was good !
9.2
Sergey
Wonderful
family with young children
05-13-2016
Pros: friendly staff, tasty breakfast, clean rooms, free parking, working wi-fi, close to the State Capitol
Cons:
10.0
T
Exceptional
family with older children
05-03-2016
Pros: I really liked the one point entry. I felt safe and secure.
Cons: It's not that I didn't like it! I think that if the hotel is full that you should have another room for more people to sit for breakfast. On Sunday there wasn't enough room for all of the people there to sit and eat. The food was really good though and plenty of options.
9.6
Ksenia
Exceptional
young couple
04-17-2016
Pros: Room size, fridge and microwave oven in the room, clean remote control. There are various options to choose from for breakfast. You can make yourself a waffle.
Cons: It'd be nice to have a kettle in the room to make some tea (though there is a small coffee machine). Everything was fine.
5.0
Patricia
Fair
solo traveller
03-22-2016
Pros: Staff
Cons: Roaches in room and stains on bed. Stale food.
6.7
Joachim
Pleasant
solo traveller
03-17-2016
Pros: Parking very good. Staff at reception very friendly, at breakfast not friendly. Room OK. Bathroom good.
Cons: Only the waffles were perfect, rest of breakfast not good. Dark rooms. High priced.
9.6
Juan
Exceptional
mature couple
02-14-2016
Pros:
Cons: Noisy, disgusting neighbors who had no consideration for who could hear them or the time of night they were being loud. Prostitutes should not be allowed at that hotel.
9.6
Bryan
Exceptional
solo traveller
01-17-2016
Pros: Front desk staff consistently helpful. Such as getting a neighbor quiet down their music.
Cons:
6.3
Laura
Pleasant
young couple
12-15-2015
Pros: The room was spacey and nice. The bedding was very comfortable.
Cons: The location is right next to a light rail. I could hear the train a few times and it woke me up.
5.8
Raspayu
Okay
young couple
12-12-2015
Pros: The bed was nice.
Cons: The room was smelly. It took a bit to get used to it. The breakfast buffet was quite poor.
Pros: I liked the beds they were extremely comfortable and cozy....great amenities and very nice off the pool with a great view. I loved the printed sheers very colorful and happy room.
Cons: I did not like the smell like a carpet cleaner that went bad..
10.0
Iwalani
Exceptional
review category group of friends
10-12-2015
Pros: I Loved walking into the room and it smelled so nice and there was music playing. Loved the room size and the pool wast fabulous. Very pleased with my stay.
Cons:
6.9
Luca
Pleasant
solo traveller
10-09-2015
Pros: Room was huge
Cons: Room was stinky!
9.6
Celica
Exceptional
review category group of friends
09-28-2015
Pros: The room was very clean and comfortable. I did not get any disturbances.
Cons:
8.8
Ann
Excellent
mature couple
09-22-2015
Pros: Great staff.
Large comfortable rooms.
Great beds
Cons: No hooks, or places to hang wet towels, so ended up using new dry towels every day - such a waste of water resources. Closet rail too low to hang long dresses, which crumpled on floor.
Pool a little cold - but not bad
9.0
Verified Hotel Guest
Wonderful
Group Traveler
09-14-2015
Pros: The rooms were very well laid out.
Cons: A little further away from the convention center then I thought it might be.
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