Located in the beautifully restored historic Public Market Building, the hotel is steps away from the convention center and the state capitol. The public areas are spacious with modern design.
Smoke free premises. 503 units. 27 stories, interior corridors. Accessibility (Call).
I-5 exit J St (Old Sacramento), 1 mi e; between 12th and 13 sts. Adjacent to Sacramento Convention Center. 1230 J St 95814.
AAA Benefit
Members save 5% or more and earn Marriott Rewards or SPG® points when booking AAA rates!
Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources.
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 306 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Bad cell phone reception on top floors, missed important conference call
Pros: Great customer service
Cons: The small pool
10.0
Anonymous
Exceptional
08-11-2017
Worth every star.
Pros: All of the staff was extremely helpful from the time we arrived, and actively worked to anticipate our needs. It was extremely top notch service. Thank you to all, for trying to make our experience the best. It showed in a million different little ways.
Cons: The door to the bathroom would not remain open. Irritating, but not a large problem. No fridge in room, but they did try to find one to accommodate us.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Nice location and nice hotel.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: comfort of the bed. size of room
Cons: walked around a bit, saw a bunch of black homeless people smoking weed, pandhandling,the city should really get ahold of the BUM situation. Tourists don't want to see that..I know that's not the Hotels fault tho.
7.0
Anonymous
Good
08-11-2017
Pros: Staff friendly
Cons: Minimum amenities. Don't even have basic,i.e. Shower caps. The staff was so sweet running around trying to get me one.
7.0
Anonymous
Good
08-11-2017
Overall, The staff was very friendly. Room was clean. The location was great!!
Pros: Location
Cons: Make sure you show your receipt even though they assure you that it is not necessary and that everything is all set due that You paid for your stay in advanced, it will save you having to call them and ask for the refund of an unnecessary charge.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location was excellent for walking to get to dining and drinking and parks. They treated me like I was the most important guess there.
Cons: Wife I should've been free and 30 bucks a day for valet parking seemed a little steep for Sacramento.
6.0
Anonymous
Pleasant
08-11-2017
Pros: The location is good
Cons: Our pillowcases had stains on them, we had to ask 3 times for a crib before it finally came. Then, they showed up again at 7:15am, the next day, with another crib. Also, no free wifi?!? That's ridiculous.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The bed was very comfortable. I also appreciated that even though the fitness center did not appear to be used by many people, it appeared to be well-maintained.
Cons: I was unable to print from the business center, even after calling the "helpline" number that was posted. The only advice I was given was to try another terminal, which also didn't print. A person at the front desk saved the day and printed my document.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location, fast elevators, nice restaurant/bar area that is open late. Street parking was easy to find.
Cons: There is a $10.00 daily fee for internet. We went "Green" for our short stay. We received a $5.00 a day credit voucher for food and beverages. When we went to use them on our last day we were told it did not cover alcohol-isn't a glass a wine a beverage?
9.0
Anonymous
Wonderful
08-11-2017
Pros: Front desk associates are great
Cons: Everyone was great
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: No.
1.0
Anonymous
Very Poor
08-11-2017
Pros: Leaving.
Cons: Yes.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room was very clean and located exactly where we needed it located.
Cons: I don't like heights and I was on the 22nd floor, yikes. Other than that everything was excellent!
9.0
Anonymous
Wonderful
08-11-2017
Pros: The hotel location is good, within walking distance to restaurants & bars. Short drive to Old Downtown & the freeway. Although we didn't eat or drink @ the hotel, both were always busy. Staff was very accomodating, definitely recommend this hotel.
Cons: Everything was great.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Close to everything'
Cons: Charging a fee for wifi
1.0
Anonymous
Very Poor
08-11-2017
Pros: Please train associates
Cons: The maids were nice
9.0
Anonymous
Wonderful
08-11-2017
Pros: I like the decor and the location. It was an awesome experience to have participated in my first Bodybuilding show in this hotel. A little expensive for my budget but with the valet parking, bar, restaurant, and staff it was worth it at the end.
Cons: When it go busy it seems that there was not enough staff at the valet or customer service desk. Additionally, not enough elevators to take care of 600 competitors and their family throughout 20+ floors. Waited at time 10-20 minutes to get my car or room.
3.0
Anonymous
Poor
08-11-2017
Pros: Good downtown location- easy walk to Capitol.Hotel lobby and overall shared public areas all were 3 1/2 star quality
Cons: Our room was small with an unpleasant view of the lower roof level. The room was directly next to housekeeping's supply room so we were awakened at 6am due to them getting their carts ready. We complained but got nowhere with the clerk.
7.0
Anonymous
Good
08-11-2017
Pros: It is always clean. They kindly reversed my valet charges after the fire alarm in the middle of the night.
Cons: There was a fire alarm at 2:30am, which was not the fault of the hotel, but it was horrible walking down 23 flights of stairs to be told an idiot set off a fire extinguisher. The alerts were hard to hear in the stairs and very few people evacuated.
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: I felt the parking was over charged and although I appreciated the freindly staff spending $50-60 dollars in tips for a one night stay was a bit much for me
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was super helpful and nice
Cons: Nope
8.0
Anonymous
Very Good
08-11-2017
Pros:
Cons: Fire Alarm went off at 2:40 am. no specific reason or explanation was given.
7.0
Anonymous
Good
08-11-2017
Pros: Location
Cons: Parking was additional, wasn't indicated in reservation.
1.0
Anonymous
Very Poor
08-11-2017
Pros: The Hotel Staff is incredibly rude and non accomodating
Cons: The Hotel Staff is incredibly rude and non accommodating and treat you more like a nuisance than a guest. Internet service is very poor at best so if you have work to do best stay elsewhere.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Bed comfortable, room clean, everything was awsome
Cons: Only downfall was charged $20 for parking. That was unknown when booked and might of been a deal breaker due to step price already.
10.0
Anonymous
Exceptional
08-11-2017
Pros: This hotel far exceeded my expectations with customer service, cleanliness, upgraded features, comfort, and exterior beauty. Do you only challenge was inconvenient parking (a block away).
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Enough space for family with baby and his rock N play (travel crib).
Cons: No fridge in the room.
7.0
Anonymous
Good
08-11-2017
Pros: Location
Cons: Parking is not included . Internet is not included . Room was dated for a 4 star hotel
6.0
Anonymous
Pleasant
08-11-2017
Pros: Location is nice because your in the heart of down town.
Cons: For a four star hotel it's rooms don't have much to offer.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Amazing view from the 25th floor
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: they let me check in 12 hrs early.
Cons: no
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was very helpful and friendly.
Cons: everything was fine
5.0
Anonymous
Fair
08-11-2017
Pros: Parking several blocks away in parking garage. Twenty dollars extra to park.
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: Nice clean room
Cons: Not much bang for the buck. The room wasa standards, with sky high prices.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The employees were very friendly, helpful and positive. Also I had read some negative comments about parking being too far away. It really is across the street and not far at all if you are wanting to save money on self parking vs. valet.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location within walking distance of most restaurants.
Cons: Rooms were a little dated
9.0
Anonymous
Wonderful
08-11-2017
Pros: Room was quiet spacious and had a tub.
Cons: New coffee maker swith the disposable plastic everything is quite wasteful.
8.0
Anonymous
Very Good
08-11-2017
Pros: That I went and had dinner somewhere else.
Cons: Outdated
7.0
Anonymous
Good
08-11-2017
Pros: Rooms were comfortable.
Cons: I don't believe this was a good value for the price.
10.0
Anonymous
Exceptional
08-11-2017
Pros: How close and nice it was to the location we would be attending.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Within walking distance for great shopping and sightseeing.
Cons: No place for breakfast, or even a vending machine, when we needed to be somewhere by 6:30am.
8.0
Anonymous
Very Good
08-11-2017
Pros: It was very clean. Our room had a great view with lots of windows.
Cons: Parking was confusing so we felt almost forced to use valet.
8.0
Anonymous
Very Good
08-11-2017
Pros: Nice hotel in downtown SacTown. Within walking distance of K street mall, Golden One arena and lots of restaurants. The staff was knowledgable about the area. The room was top notch.
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: Exceptional staff. The property is in need of paint and updating. The lobby area and lounge is quite good.
Cons: Only the condition of the hallways to the rooms in the room needed some paint.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Comfortable bed, great location, clean room, very nice staff, allowed us to check in early and out late the next day. Would definitely stay again.
Cons: Parking is a $20 a day and it's not even at the hotel but across the street in parking garage not a far walk but if you have a lot of bags could be very inconvenient so drop your bags of at front. Valet parking is $35 a day.
5.0
Anonymous
Fair
08-11-2017
Pros: I loved how the room smelt clean, but I did find the ice bucket still dirty, etc..
Cons: Staff in restaurant was terrible!
10.0
Anonymous
Exceptional
08-11-2017
Pros: Service was excellent
Cons: Bathrooms old and need work in crevices.
5.0
Anonymous
Fair
08-11-2017
Pros: Location
Cons: No fridge or microwave. No free wifi. Parking lot across street. Have to pay extra for all extras.
5.0
Anonymous
Fair
08-11-2017
Pros: Very friendly bell hop and valet
Cons: Dated, more like a 3 star than a 4 star hotel
;detailController.handleFacebook('SEO','Sheraton Grand Sacramento Hotel', '135288', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/135288H1.jpg', 'Sacramento', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Sheraton Grand Sacramento Hotel', '135288', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/135288H1.jpg', 'Sacramento', '', '', '', '');){kind=link}
