Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Adjacent to one of the most popular entertainment and dining districts in the city, this attractive and well laid-out establishment can easily be the home away from home you've always dreamed of. The guest room choices support that dream with comfortable and attractive furnishings.
Smoke free premises. 300 units. 11 stories, interior corridors. Accessibility (Call).
SR 163 exit 4 (Friars Rd), 0.3 mi e to Frazee Rd, just s, then just w. 7450 Hazard Center Dr 92108. Station: Hazard Center.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources.
hot tub, tennis, recreation programs, exercise room, massage.
Guest Services
valet and coin laundry, boarding pass kiosk, room service.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 629 guests
Showing reviews 1 - 5 of 50
7.9
Mary
Good
family with young children
06-28-2017
Pros: Location
Cons: Housekeeping was not pleasant this time.
10.0
Sherry
Exceptional
family with young children
06-27-2017
Pros: Bed very comfy
Cons: No microwave or complimentary breakfast
7.5
Norms
Good
review category group of friends
06-27-2017
Pros: Clean
Cons: Hot tub not hot or jets working
7.5
Joseph
Good
family with young children
06-27-2017
Pros: Cleanliness and staff
Cons: The little details of the hotel needs attention. Ahem the elevator sounds like it's from the 1800.
9.2
Dolores
Wonderful
review category group of friends
06-26-2017
Pros: Did not like having to eat in bar area instead of a restaurant. Menu too limited. I did appreciate the proximity to University of San Diego since we were attending graduation.
Cons: Already mention dinner facilities.
7.9
Anonymous
Good
young couple
06-26-2017
Pros: Clean hotel . Perfect location next to restaurants and shopping center
Cons: Noise early in the morning both days I stay . They woke me up ... guessing they where fixing the room next to are room . Sink keep clogging up.
4.0
Stephanie
Disappointing
Family with Young Children
06-23-2017
Pros:
Cons: Didn't get breakfast, had to pay $20 a day to park, could pay for a roll a way bed for child
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Up-to-date, very modern, very spacious, LOVED the bathroom door, entire room was very classy!!! THE FREE WARM COOKIES upon arrival are to die for! So delicious!!!
Cons: The hotel doors have a gap at the bottom - so it doesn't touch the floor. Therefore, you can hear everyone's conversations in their hotel rooms standing outside. Very weird, I've never seen this before.
9.0
Verified Hotel Guest
Wonderful
Group Traveler
06-23-2017
Pros: The Size of the hotel was perfect for me. It was not an oversized hotel.
Cons: Only negative was that the elevators were being worked on, which made the wait time a longer than usual.
5.0
Verified Hotel Guest
Fair
Solo Traveler
06-23-2017
Pros: Location is convenient
Cons: There is a $20 charge for parking. The hotel staff should be more courteous. The 7th floor ice machine is broken. There is a charge for Wi-Fi internet.
9.0
Verified Hotel Guest
Wonderful
Business Traveler
06-23-2017
Pros: Clean and nice
Cons: The elevator seems old
10.0
Robert
Exceptional
Family with Young Children
06-23-2017
Pros: The staff was very professional and courteous...our room was clean. Very impressed.
Cons:
8.0
Shubhabrata
Very Good
06-23-2017
Pros: Location and the view from the room
Cons:
10.0
Audrey
Exceptional
06-23-2017
Pros: The room was really nice and the staff was very friendly
Cons:
10.0
Stephen
Exceptional
Traveling as Couple
06-23-2017
Pros: Everything was great
Cons: No
10.0
John
Exceptional
Solo Traveler
06-23-2017
Pros: The room was clean and well kept. All the items that were supposed to be in the room were functional and overall great stay.
Cons: The tv had a few glitches in which it would loose connection but it only happened the first day of my stay.
2.0
Daniel
Poor
Traveling as Couple
06-23-2017
Pros: I liked nothing about this hotel
Cons: We paid for a balcony room from which the view was 100% blocked by a tree. The noise from the pump or compressed from down below was deafening and it never shutoff greatly effecting our sleep. The only enjoyable time our trip was when we were not at this
10.0
Jose
Exceptional
Family with Young Children
06-23-2017
Pros: The inside pool and gym.
Cons:
8.0
Chris G
Very Good
Traveling as Couple
06-23-2017
Pros: The staff was great. The location was close to everything. Easy freeway access.
Cons: Not as clean as you would expect. Needs a thorough scrubbing. The rooms were very clean but the Hallways, doors, floors outside side of the rooms needed attention.
10.0
Alexis
Exceptional
Solo Traveler
06-23-2017
Pros: Location.
Cons: Did not love paying for parking.
8.0
Verified Hotel Guest
Very Good
06-23-2017
Pros: Location
Cons: The parking garage fee was a bit extreme.
9.0
Barry
Wonderful
Business Traveler
06-23-2017
Pros: Staff, Room, Location
Cons: On our first night, blood from someone other than us was found on the sheets. The hotel took care of the problem and gave us a room credit for our first night there.
10.0
Llilliana
Exceptional
06-23-2017
Pros: The location,it was perfect,shops and tons of restaurants within walking distance! Parking on hotel and off hotel premises,that was convinient. Trolly right across the street. Hotel was quiet enough,but busy enough to where it didn't feel deserted!
Cons: I couldn't find anything I did not like.
4.0
Melissa
Disappointing
Family with Young Children
06-23-2017
Pros: How close it was to the trolley.
Cons: Yes! I didn't think the hotel was worth the amount of money we paid for our room. The room was not clean and when opening the balcony door to go out the door fell off . Maintenance how to come fix it. And my 8 month old was crawling on the floor.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: It wasn't in the coast area, but close to all shopping. The hotel is right across the street from the rail tram which goes from Santee to the far end of everything at the coast without changing trams
Cons: Paid parking. But I have handicap placard so parking was free. Wifi was on pay basis but the desk staff heave me a free complimentary access slip. All in all it was a wonderful stay.
3.0
Verified Hotel Guest
Poor
Family with Young Children
06-23-2017
Pros: Lobby was great and decorated well and clean for the holidays.
Cons: They charged $20 per night for parking, the sheets were not as clean and the safe in the room did not work - the coffee machine was soo dirty - no microwave in the room
2.0
Verified Hotel Guest
Poor
06-23-2017
Pros: The outdoor pool and hot tub were very good.
Cons: When San Diego gets a rainstorm, it is not unusual to have power fail. We had one all night. The outage was not the hotel's fault. However the hotel's emergency lighting system did not work. All hallways and stairs were dark. This is just not acceptable.
10.0
James
Exceptional
Senior Traveler
06-23-2017
Pros: The staff was excellent.
Cons:
9.0
Verified Hotel Guest
Wonderful
Business Traveler
06-23-2017
Pros: Staffs were great; from check-in to valet attendance.
Cons: check-out clerk was a bit disengage.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: The room was spacious. The location of the hotel was perfect for us. I saw a nice fire pit outside near the pool....... didn't get a chance to get out there but will plan to next time we stay.
Cons:
8.0
Fernando
Very Good
Traveling as Couple
06-23-2017
Pros: Location
Cons: You have to be kidding me with the parking fee....
10.0
Bei
Exceptional
Group Traveler
06-23-2017
Pros: The service.
Cons: No free wifi.
6.0
Carrie
Pleasant
Group Traveler
06-23-2017
Pros: The location was great and the greater at the front door with nice, personable and outgoing. The bed was very comfortable as well.
Cons: 1 - the girl that checked us in seemed distracted and put off, no personality. 2 - the shower did not drain well at all & half of the water wasn't reaching the shower head, diverter not working. 3 - fountain cafe breakfast was pricey but not even good
3.0
Verified Hotel Guest
Poor
Group Traveler
06-23-2017
Pros: Indoor pool open 24 hours
Cons: $24 parking per night, tiny wimpy bed pillows & hot tub so small you felt like you were intruding when only 2 others in it.
10.0
Denise
Exceptional
Group Traveler
06-23-2017
Pros: Everyone was absolutely helpful even when they were off their shift.
Cons: A mini refrigerator would be nice in the room.
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
06-23-2017
Pros: Selfie camera in lobby.
Cons: To long will not answer
7.1
Mario
Good
young couple
06-23-2017
Pros: The view from our room, food near by.
Cons: No room service all 3 days I was there not once did they take out the trash or give me fresh towels and on website it said there was a $24 parking fee no where did it say it was a per day fee
9.6
Erika
Exceptional
family with young children
06-20-2017
Pros:
Cons: Is a very good hotel not to count with free internet and parking for the costumers
We has to pay for this and dont think is fair
I should be included with the price of the hotel
10.0
James
Exceptional
family with young children
06-19-2017
Pros: Room accommodations
Cons: N/A
10.0
Deborah
Exceptional
young couple
06-19-2017
Pros: The Hilton San Diego was great, was centrally located, and easy access to Uber, walking distance to local restaurants and mall!!
Cons: Nothing.
9.6
Marla
Exceptional
young couple
06-16-2017
Pros:
Cons: $4.00 bottled water in room. No complimentary breakfast or even coffee downstairs
9.6
Kerrie
Exceptional
family with young children
06-09-2017
Pros: Every one was friendly and extremely helpful. Faculty was comfortable and quite. We enjoyed the bar area to meet together as a family and talk and visit.
Cons:
8.3
Anonymous
Very Good
family with young children
06-08-2017
Pros:
Cons: Parking spots are smaller than expected, and the the metal shelf in the bathroom was rusty
9.2
Shari
Wonderful
family with young children
06-02-2017
Pros: The staff was very friendly. We were supposed to get a room with a balcony & they didn't have one available so they offered up free parking instead. We drive a F-350 & it wouldn't fit in the parking garage so they allowed us to park it right in front of the hotel in the drop off parking. They also gave us free wi-fi.
Cons: The breakfast was really expensive (we didn't order any food while there).
7.1
Sylvia
Good
review category group of friends
06-01-2017
Pros: Pictures matched the facility. Location close to highway.
Cons: Housekeeping came so late in the day that we had to skip having them tidy up in first day. We left for a majority of the day, came back at 3 and room still wasn't cleaned.
Although there is plenty of parking around, the hotel charges $24 a day to park! I had no idea and this was NEVER mentioned until check out.
7.9
Thomas
Good
young couple
05-30-2017
Pros: location, next to trolley stop
Cons: nothing
10.0
Virginia
Exceptional
review category group of friends
05-30-2017
Pros: The bed was amazingly comfortable.
Cons: Nothing, it was a perfect stat
9.2
Deborah
Wonderful
review category group of friends
05-23-2017
Pros:
Cons: No refrigerator or microwave in room.
6.3
Frank
Pleasant
family with young children
05-23-2017
Pros: Clean
Cons: I booked 2 rooms and the rooms didn't have a mini frig or a nice bathroom. I've been staying in one of ur Hilton hotel as long as I can remember, I guess I prefer the embassy vs double tree, I did like the room service more, my major complaint was parking you had it on sight but you charged 25 per day and no other options but street parking and there was hardly any available
5.4
Cindy
Fair
family with young children
05-19-2017
Pros: fruit, mango smoothie and oatmeal. Eggs were good.
Cons: Tile in bathroom was cracked. Toilet paper holder was loose and kept falling. Water in shower would back up. Room had two thermostats. lol! And none of them worked. We went out all evening and came back to room at midnight, turned down the thermostat and didn't get any cool air.....so fell asleep on top of covers. It was stuffy trying to get ready to check out.
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