Continued renovations meld classic and contemporary décor to create a comfortably cozy feel throughout the historic hotel.
Under major renovation. Last rated: Two Diamond. Smoke free premises. 137 units. 6 stories, interior corridors. Accessibility (Call).
At Powell St cable car turnaround. 28 Cyril Magnin St 94102. Station: Powell Street.
Parking
valet only.
Dining & Entertainment
nearby.
Room Amenities
no A/C, coffeemakers, wireless Internet. Some: refrigerators.
Guest Services
valet laundry.
Terms
N, pets accepted.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 37 guests
Showing reviews 1 - 5 of 50
9.6
Aoife
Exceptional
review category group of friends
09-29-2016
Pros:
Cons: Location is perfect for exploring all the city has to offer
9.6
Peachy
Exceptional
solo traveller
09-28-2016
Pros: the rooms were nice and cozy and super clean. I especially loved the bathroom!
Cons: Nothing!
7.5
City
Good
mature couple
09-27-2016
Pros: Location relative to the BART and cable car. Quiet room. Quick service to attend to problem with hot water,
Cons: No tea and cofffe in the room. Had to go down to the lobby to find some,
10.0
Mark
Exceptional
young couple
09-27-2016
Pros: We are very experienced travelers - this hotel has to be the cleanest hotel we have ever stayed in - really appreciated the extra effort put in to making our stay comfortable.
Cons: The only tiny concern would be the sound proofing between rooms - in the make over of this building extra thick proofing should have been installed.
Food was very good but there should have been a wider range offered.
9.6
Lauren
Exceptional
young couple
09-27-2016
Pros: Nice and modern but not too hipster! Water filters in corridor were fab for saving money. Free tea and coffee in mornings was lovely although needs to be stocked up more regularly!
Cons:
10.0
Jane
Exceptional
family with older children
09-27-2016
Pros: Great location, really helpful staff
Cons: Nothing
7.9
Urban
Good
young couple
09-26-2016
Pros: The hotel is great for those who enjoy technology - the WiFi was blazingly fast, and AirPlay made streaming a breeze. The rooms were comfortable and clean - bigger than NYC or Chicago - but no separate seating area in a King room. We heard no lateral noise from our neighbors, and our room was quiet due to daylight coming from a light well. The rain shower was amazing.
Cons: The hotel is centrally located steps away from the Powell cable car turnaround and blocks away from Union Square. The downside is that one is steps away from the panhandling of Market Street. We're from Chicago, so we're (sadly) used to panhandling humans, struggling to survive on the streets; however, the smell of THC every time we departed the hotel was a bit trying a after a few days. (To be clear, this wasn't just due to panhandlers but passing others alike.) In the future, we likely would stay on Nob Hill or in Pacific Heights. This is in no way due to this hotel but due to the general environment surrounding it. If the drug use doesn't bother you, by all means enjoy your stay.
4.6
Vincentnl
Disappointing
solo traveller
09-26-2016
Pros: The bed was nice.
Cons: - The rooms were small
- The bathroom was not cleaned properly
- There was no good service and there were a lot of problems with getting creditcards approved.
- no real possibility for breakfast.
6.7
Robert
Pleasant
young couple
09-26-2016
Pros: Walk out the front door and straight onto the trolley!
Cons: Parking was a nightmare
10.0
Gong
Exceptional
family with young children
09-25-2016
Pros: Nice boutique in the middle of shopping district. Check-in, In-Room and all facilities are integrated with great system. Business center and fitness are available 24/7. Comparing to $500+ Parc55 by Hilton across the street I stayed, this is much terrific and value for money.
Cons:
9.6
Susanna
Exceptional
young couple
09-24-2016
Pros: The location was perfect, the staff were super friendly, the cafe in the entrance area was convenient & tasty, the free & fast wifi, the hotel design, the large rooms, the general feeling was cool & stylish
Cons: Nothing however the automatic pendant lights in the rooms can be a negative sometimes - we found them turning on automatically at 5am two out of the four nights we stayed...strange!
9.2
Christina
Wonderful
review category group of friends
09-23-2016
Pros: Nice staff, great location
Cons: It's a little bit noisy in the night due to the construction outside.
10.0
Luc
Exceptional
young couple
09-23-2016
Pros: the location was awesome, at the hub of all the public transport in San fran. The cable car turn table was right outside the front entrance.
Cons: The room was small but worked for us
7.5
Kelly
Good
young couple
09-22-2016
Pros: Comfy, modern rooms + great staff
Cons: Location is convenient, but hectic right in the centre. Noisy at back of hotel.
10.0
Kathleen
Exceptional
young couple
09-22-2016
Pros: Great location but quiet
Rooms nice bathrooms very clean!
Cons: Nothing
7.9
Alfred
Good
mature couple
09-21-2016
Pros: Good location, modern
Cons: Overpriced, facilities just so, so. Staff really had no idea about restaurants.
6.7
Gerry
Pleasant
young couple
09-21-2016
Pros: Location was amazing. Hotel was very clean and modern.
Cons: The room was incredibly small. We didn't even have a place to put our suitcases.
9.6
Anastasios
Exceptional
young couple
09-20-2016
Pros: exeptional staff attitude and service! perfect location! nice bar by the street. comfort room with a modern design and adequate amenities.
Cons:
9.6
Julie
Exceptional
review category group of friends
09-19-2016
Pros: Room was nice and the shower was very good
Cons: Water machine was the slowest to fill a glass
10.0
Kevin
Exceptional
solo traveller
09-19-2016
Pros: Great location right bythe Powell BART station. Staff was great. Room was clean, quiet and comfortable
Cons:
6.7
Claude
Pleasant
young couple
09-18-2016
Pros: The location and the breakfast bar.
Cons: No coffee in the room.
Coffee in Mezzanine always empty.
No mini bar in the room.
Not enough public area for breakfast.
All these are standard facilities in any 4 star hotel.
5.4
Vincentnl
Fair
solo traveller
09-17-2016
Pros: The location is great. Your everywhere really quickly.
Cons: There is no real place for breakfast, they made mistakes during my check-in and did not fix it until I asked them to several times.
6.3
Peter
Pleasant
solo traveller
09-16-2016
Pros:
Cons: My first room was very dark and for the price quite small. I moved a few floors up and got a bit more light. Don't get a room on the interior of the hotel. Nowhere decent to have breakfast and you're sharing the lobby with people coming off the street to buy coffee.
7.9
Joon
Good
family with young children
09-16-2016
Pros: Size of room an location
Cons: ice machine spoilt
Water dispenser slow.
4.6
Nikos
Disappointing
young couple
09-15-2016
Pros: Nice Decoration and close to market and means of mash transportation.
Cons: Bathrooms door is a joke, zero privacy. Extremely expensive not to offer free breakfast. The complimentary coffee was always run out, leading you to pay overpriced mediocre coffee from the bar
9.6
Tina
Exceptional
young couple
09-11-2016
Pros: Perfect location in downtown. The room was small but clean and comfortable; nobody goes to hang out in their room anyway!! Fitness center was clean and equipment was new and nice!
Cons: No in room coffee:(
7.1
Dan
Good
young couple
09-11-2016
Pros: It was pretty clean and the bed was really comfy! And the AC was quiet.. unlike other hotels (good ones) that make noise and wake you :/
Cons: The size of the room. Two huge luggages + 2 trollies per cross atlantic couple.. the size of the room is just not enough. And the area is good... but at night outside there lots of wierd people. Be ready :)
They never changed the drinking glasses, for 4 whole nights of the stay... (other than fixing the bed and bringing towels, nothing else was done).
8.8
Seraphina
Excellent
review category group of friends
09-09-2016
Pros: The location was excellent!
Rooms were beautiful, nice and new hotel.
Cons: Expensive parking but that is typical of downtown hotels - you really don't need a car. Can walk anywhere!
9.6
Malcolm
Exceptional
mature couple
09-08-2016
Pros: Great location in the centre of things, and right next to the cable car turnaround and Bart station. Very large and comfortable bed
Cons: No tea or coffee facilities in the room. Available on the mezzanine floor far below, but that was more or less permanently inhabited by a loud-mouth guy, presumably a guest, conducting business via skype
6.7
Anthony
Pleasant
young couple
09-07-2016
Pros: nice coffee shop in lobby. staff were nice.
Cons: very dodgy area of san francisco. expensive not value for money. hotel parking ridiculously expensive
9.6
Tracy
Exceptional
young couple
09-06-2016
Pros: The staff was excellent. Lesly at the front desk went beyond to help me.
Cons:
10.0
Esra
Exceptional
young couple
09-03-2016
Pros: Rooms are clean. Staff is amazing
Cons: Small rooms with bad views
10.0
Stephanie
Exceptional
young couple
09-01-2016
Pros: Everything was comfortable and met our needs. We were especially happy with the location and high-tech features such as the ability to display our mobile devices on the TV and the high-speed internet.
Cons: Our room smelled bad (maybe a pet smell?), we couldnt open the window to air it out. Also, our view was into an air-shaft, which wasnt too appealing.
7.1
Yo
Good
solo traveller
09-01-2016
Pros: comfortable hotel. a room is very clean. modern design. free BRITA water.
Cons: bar area (2nd floor) was too cold, no air conditioning. coffee service was available but the coffee was ultra extra thin, like hot water. staffs look so tired and no smile. hotel are was so noisy but super close to union square station.
9.2
Tianlin
Wonderful
review category group of friends
08-30-2016
Pros: location is great.
Cons: a little expensive
4.2
William
Disappointing
mature couple
08-30-2016
Pros: Location
Cons: Staff were awful. Can't decide if they were rude or stupid. Maybe both. Truly truly awful and unhelpful. The only exceptions were the car valets who were heroic. Reception and desk staff were just terrible.
7.5
Stephen
Good
solo traveller
08-30-2016
Pros:
Cons: Business center locsted in the hotel basement and within a small cubicle sized room with no windows plus no staff support.
An outcry compared to the other hotel facilities !
9.2
Chew
Wonderful
solo traveller
08-29-2016
Pros: The personal welcoming message on the TV. The USB ports for cell phone charging! Big bathroom, plenty of counter space, nice glass door!
Cons: Noise from the street. The drinking water station is a great idea but it takes a long time to fill up the bottle...
9.2
Boooooooo
Wonderful
young couple
08-28-2016
Pros: Room was quite (interior room) and hotel location is awesome
Cons: Staff could be more polite except the front reception guys, they were very polite and solution based.
7.9
John
Good
mature couple
08-27-2016
Pros: Loved that my name was on the TV when I walked in...seemed more personalized.
Cons: So hard to get the valet in/out with your car. I was supposed to get a credit back for one night because of my wait but didn't see it on my credit card.
9.6
Heng
Exceptional
solo traveller
08-27-2016
Pros: The location is great! It's right at the BART station, so you cold take BART from airport to your hotel. The room is clean and neat! Staff is friendly!
Cons:
7.9
Andrea
Good
solo traveller
08-26-2016
Pros: The location
Cons: Excessive price for what you get
6.3
Andrew
Pleasant
family with older children
08-25-2016
Pros: The location was good
Cons: Our room faced Powel Street and the window in our room let in all the street noise and kept us awake at night. Our children's room faced the same way and didn't let any noise in. When we asked the staff about this they ignored us and did nothing. Consequently we were there for 5 nights and didn't have one good night sleep. On check out the staff did not ask us about this and still ignored the problem. We were very disappointed given the supposed quality and cost of the rooms.
8.8
Lan
Excellent
family with older children
08-25-2016
Pros: Clean and good location.
Cons: Difficult packing and noise
10.0
Annie
Exceptional
Family with Young Children
08-23-2016
Pros: Location, Room and Decorations
Cons: None
9.6
Matthew
Exceptional
young couple
08-23-2016
Pros: Lots to like here. Industrial modern meets classic architecture. The free 80s arcade is very fun. Sorry we could only stay one day.
Cons: Rooms are small, but well equipped. Not much not to like.
8.3
Dennis
Very Good
mature couple
08-22-2016
Pros: centrally located, clean, helpful staff
Cons: 'cozy' room size given cost
7.1
Jonathan
Good
family with older children
08-21-2016
Pros: Beds were very comfy. Room was very clean and hotel facilities were good. Our original double Queen room was a little smaller than the one we were relocated to when AT&T decided to start drilling at 6.30am in the shop build out next door. The extra space was really helpful and the quieter!
Cons: The original room overlooking Powell on the 3rd floor was also quite noisy from all of the street action below with the trolleys and various street musicians. The gym is rather small and lacked a multi-gym.
8.8
Chuck
Excellent
family with young children
08-18-2016
Pros: Room was very clean and beds were very comfortable.
TV remote was easy to use. All the typical national broadcast channels were available plus local San Francisco news and movies.
I like the hallway ice machine & filtered water. Marble size ice chunks floating in clean flavorless water. Just right for drinking.
Cons: Room too cool. Thermostat displayed 68 F, but felt more like 58. We bumped the thermostat up by 3 degrees, then room was more comfortable.
Axiom, consider adding a wool blanket to bedding.
Business center in basement has issues. To use, I had to reboot router and both Microsoft Windows 7 computers. Only one computer is functional, as the other displays a Windows error message. For a variety of reasons, I can easily conclude these computers are not receiving proper software or hardware maintenance.
7.1
Jill
Good
family with older children
08-18-2016
Pros: The bathroom was nice, great linens and lots of counter soace
Cons: The staff didn't seem like the kind of staff you would expect at that price point. There was always two or three staff members at the desk and only one person was helping guests. That space is way too small.the desk should run parallel to the biggest wall and there should be more space between each computer terminal so that you can help more than one guest at a time. Also, the staff needs to dress more professionally. They look very unkempt and set a very poor first impression. They do not bestow any confidence in legend asked for suggestions on public transport, etc. Very unskilled and unknowledgeable. I used the concierge at the hotel across the street. This staff seemed like a bunch of unpleasant high school kids at a summer job, very unimpressive.
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