This is an elegant downtown hotel located between Union Square and the Yerba Buena cultural district. An upscale full service health club is located inside the building and available for guest's use.
Smoke free premises. 277 units. 17 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service, area transportation-within 2 mi.
Terms
N, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 270 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
07-21-2017
Pros: the staff is fantastic, the hotel is beautiful great location
Cons: no, everything was just above our expectations.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The service at the Four Seasons was top notch. We enjoyed every aspect of the hotel. The conceirge was very helpful & knowledgeable in coordinating day plans.
Cons: The hotel bar service took way to long to order cocktails and it was not overly busy. Drinks were great when they arrived.
7.0
Anonymous
Good
07-21-2017
Pros:
Cons: I expected more considering the price that was paid.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Room, quality of facilities, cleanliness, service of staff, fitness club
Cons: Charge for wifi. This is insulting when the cost per night exceeds $---.
10.0
Anonymous
Exceptional
07-17-2017
Concierge and staff are very...
Pros: Concierge and staff are very nice and helpful !
Cons:
7.1
Anonymous
Good
07-12-2017
Good
Pros: Very nice bed linens
Cons: Room was small. Not as nice as other Four Seasons
6.3
Anonymous
Pleasant
06-19-2017
Disappointing for a four seasons,
Pros: Staff was very helpful and kind
Cons: The address on the website is fine unless you are in a car and then it is terribly misleading and it took us an hour to get from the front of the building to an alleyway that serves as the car/taxi entrance to the hotel. The location is not on Union Square and the lobby is on the 5th floor requiring two separate elevators 50 years apart to come and go to your room to the street.
9.6
Anonymous
Exceptional
06-17-2017
Best location in the City
Pros: Having access to equoinox gym was awesome
Cons: We came down for tea and the complimentary coffee and tea was put away already. It was 9:15. Not everyone is a business traveler.
9.2
Anonymous
Wonderful
06-16-2017
a hotel to spend a...
Pros: perfect assistance and advice with restaurants places to visit etc.
Cons: nothing
10.0
Anonymous
Exceptional
06-10-2017
Anniversary Staycation
Pros: The room was unusually large for a San Francisco hotel. The bathroom was very spacious. And the breakfast was outstanding.
Cons: This is very minor - but more variety with the bed pillows. They were all very soft and not particularly supportive.
5.4
Anonymous
Fair
06-05-2017
Passable
Pros: Location is great. Concierge was helpful.
Cons: During the check in i was told that breakfast is included. When i came to breakfast i was given a menu with prices. This looked odd to me, so i had to get back to the front desk and ask how does it work here. Turned out that "breakfast included" means that you can order for $43.5 and you should pay for the rest.
Also there's no dedicated SPA or gym. You just have access to the fitness club located in the same building. I came to the SPA at noon and it was very crowded. Staff there was an opposite of welcoming. I asked to show me around, but got a response that i should go somewhere to the office and ask someone else.
Room is not very clean. Curtains were dirty.
8.8
Anonymous
Excellent
05-27-2017
Nice Place
Pros: Very nice staff.
Cons: GPS brings you to mailing address, not where you leave your car. No coffee maker in the room, had to go to restaurant to get food.
9.2
Anonymous
Wonderful
05-14-2017
Superb
Pros:
Cons: Room, while very comfortable and well maintained, felt a bit old in terms of decor and furnishings. Also, there was a certain feeling of "grabbing" for every extra cent or dollar, many of which should have been included in the basic room rate. For example in a luxury hotel high speed internet should be available to all guest rooms - not only at an extra charge. There were no "arrival treats" (such as cookies, fruit or nuts), no flowers, no bottles of water were provided free (but tiny bottles were provided in the evening if the "turn down" service was accepted).
5.4
Anonymous
Fair
04-28-2017
Change everything according to Four...
Pros: Nothing
Cons: Hotel address is not correct. Breakfast menu is very expensive. You need to pay for extra bed for kid 8 years old 75 USD per night! Parking 40 USD! Rooms are not clean well.
10.0
Anonymous
Exceptional
04-13-2017
You get what you pay...
Pros: By far, the best hotel experience we've ever had! Staff were excellent. They literally do EVERYTHING for you. Every detail was attended to.
Cons:
9.6
Anonymous
Exceptional
04-04-2017
great stay with professional employees...
Pros: special thanks to your front desk staff - James M (can't figure his last name) who was very attentive during y check in when I was not pleased with the facing of my room. he immediate came to the suite and assisted us and got us on upper floor. very attention, very sincere, this is my best customer experience compared with other branded hotels. your restaurant staffs are all very courteous and attentive. so are your bell staff and security. thanks
Cons: can't think of one.......
8.8
Anonymous
Excellent
03-31-2017
Pleasant
Pros: good turn down and room maid service
very professional and efficient portering and concierge service
Cons: No tea making facilities in room so room service cost over 30 dollars for 2 cups of tea which was served in a cafetiere
9.2
Anonymous
Wonderful
03-29-2017
Superb
Pros: Large room. Room temp nice unlike a lot of hotels where they are hot
Cons: A little expensive overall.
5.0
Anonymous
Fair
03-28-2017
Underwhelming
Pros: The condition of the property was of a good standard.
Cons: Staff in most areas were unprofessional, unhelpful and on the verge of being rude. I would not stay at this property again.
8.3
Anonymous
Very Good
03-27-2017
Comfortable, friendly hotel
Pros: Very clean
Cons: View from the room was poor and I'd requested a room with a view
7.0
Anonymous
Good
02-02-2017
A classic in the best...
Pros: The location is perfect!
Cons: The carpets aré old
An a Hotel like the Four Season could not have this kind of floors
Need to be replaced for something clean
8.3
Anonymous
Very Good
01-29-2017
Very good
Pros: The bathroom is big
Cons: I think the room is not worth of the Money I paid... but considering the location , it's good
9.2
Anonymous
Wonderful
01-29-2017
Nice Hotel
Pros: Bed was excellent
Cons: The fact breakfast was not included for the price is scandalous
9.2
Anonymous
Wonderful
01-10-2017
Great hotel
Pros: All
Cons:
7.9
Anonymous
Good
01-04-2017
Good
Pros:
Cons: New year's eve menu price/quality... not good at all! Cold airco, Sick the day after..
5.4
Anonymous
Fair
12-23-2016
Four Seasons in San Francisco...
Pros: The location was good
The lobby of the hotel is nice
Cons: The rooms are absolutely horrible
Completely outdated, furniture from the 70's
Bathrooms look old
This is definitely not up to Four Seasons standards
9.2
Anonymous
Wonderful
12-18-2016
One of the best in...
Pros: The stuff, the location and the comfort
Cons: I kept hearing the sound of the elevators in side the room that was weird
10.0
Anonymous
Exceptional
12-14-2016
Exceptional
Pros: One of the finest hotels in the world. Period!
Cons:
9.6
Anonymous
Exceptional
12-10-2016
Exceptional
Pros: Awesome in every respect! Location is perfect, staff was superb!This is an exceptional hotel in every respect.
Cons: Nothing to report.
4.6
Anonymous
Disappointing
12-10-2016
Doesn't worth it !
Pros: Location
Cons: Room furniture et design too (TV, furniture, etc...)
8.8
Anonymous
Excellent
12-05-2016
Fabulous
Pros: Location and professionalism of staff.
Cons: I was sleep deprived during my stay. There was some heavy noise that the hotel could not identify the source.
7.5
Anonymous
Good
11-20-2016
Good
Pros: The room was big, nice and comfortable
Cons: The lobby upstairs.Changing elevator
5.8
Anonymous
Okay
11-09-2016
Okay
Pros:
Cons: This is not Four seasons hotels Style as we Know . Very Poor Hotel !!!
5.0
Anonymous
Fair
11-05-2016
Rubbish
Pros: Nothing
Cons: Concierge staff couldn't care less, bar staff even worse, door locks failed 7 times in 1 night, sad decor in rooms - no where close to a Four Seasons anywhere else in the world.
Cons: Early October the hotel was full of convention attendees. Restaurant was closed for their function and the hotel was basically taken over by the convention which made it a bit diffficult for independent travellers.
8.8
Anonymous
Excellent
10-27-2016
Great building and hotel in...
Pros: Great hotel for fitness enthusiasts due to on-site full health club and pool facilities by Equinox
Cons:
9.2
Anonymous
Wonderful
10-24-2016
Great location, very convinient for...
Pros: City center location. Very nice and kind stuff.
Cons: We have to change elevator to Lobby and then to the ground floor.
9.6
Anonymous
Exceptional
10-12-2016
wonderful
Pros: the staff
Cons:
9.0
Anonymous
Wonderful
10-11-2016
Superb
Pros: The robes were very nice.
Cons: There was no espresso machine or scale in the room.
7.1
Anonymous
Good
10-01-2016
The Four Seasons is a...
Pros:
Cons: The room was not up to my expectations for
the Four Seasons. The room, though, very
clean, was dated and a bit depressing.
I would have been satisfied if this room
was in a Marriott Hotel.
5.4
Anonymous
Fair
09-28-2016
Passable
Pros: The location is great
Cons: The staff made me cry for mistreated me at bar while I was waiting for my sister and after get back to the hotel late night Saturday, I was getting elevator to my room and security asking me to show my id and room key but not ask the same to the other guests . I could not sleep so depressed I got. Terrible experience I am waiting the GM to call back to my husband about the incidents.
9.6
Anonymous
Exceptional
09-28-2016
Luxury hotel,great deal on booking.com!
Pros: Luxury king room had a beautifully luxurious and comfortable bed,duvet and pillows,also a very large,elegant bathroom.also loved the window seat to watch the city go by! Location is amazing,close to all transportation.
Cons: The homeless situation is abit much,felt like crazy town. Alot of ranting nuts!
6.7
Anonymous
Pleasant
09-26-2016
Pleasant
Pros:
Cons: Bathroom shower not good at all, no handle for ladies who do t want to wash there hair every time taking a shower very difficult
No shower caps available
8.3
Anonymous
Very Good
09-24-2016
Iam really enjoy staying at...
Pros: I like the location of hotel
Cons: Nothing
9.2
Anonymous
Wonderful
09-16-2016
four seasons as expected
Pros: the happy friendly staff
always smiling
Cons:
5.4
Anonymous
Fair
09-05-2016
I will never stay here...
Pros: In Room breakfast tastes not bad
Cons: Room facilities is old.Table legs nearly broken also the wall of Sound insulation has a problem. Unbelievable check in before they charge my deposit two times form credit card because I reserve two rooms But check after return one time only I waited a month still no refund. I'm calling to hotel ask about this. Answer is my wife reserve another room use my credit card next month on booking website. This impossible They told me need my wife to booking website cancel reservation after can be a refund deposit But is no order in my wife website account Oh my god！ I'm sure they made a stupid mistake However hotel finally agreed to refund the deposit With the help of the booking customer service department. I don't know what happen if I didn't call them. I m very angry! I will never stay here again.
9.6
Anonymous
Exceptional
09-04-2016
Great location, great staff and...
Pros: Great location, great interior design and yet it had a more intimate ambiance than we normally get from large international hotel groups. I really liked the scale of the hotel. It had one restaurant, one lounge area and felt more like a boutique hotel. I had a lovely room on the 14th floor which overlooked the city center and yet was not overlooked by any other high rise building
Cons: There was nothing to dislike.
8.5
Anonymous
Excellent
08-30-2016
Very good
Pros: Hotel is really convenient and staff are very willing. Service in bar/dining room can be a little haphazard
Cons: Service in Restaurant and bar
5.8
Anonymous
Okay
08-23-2016
Spa closed.
Pros: Staff always friendly.
Cons: Never told that the men's spa was closed. Not told when booking, not told when arriving. Not good.Room smelled bad.
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