Grand Hyatt San Francisco

AAA Inspector Rating
8.7
Very Good
910 Guest Ratings
345 Stockton St
San Francisco, CA 94108- Map It
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AAA Inspector Rating Details (scale 1-5)
4.1
Overall
Room4.1
Bath3.9
Public Areas4.4
ARATED
AAA Inspector Notes
This contemporary hotel is in an excellent area for shopping and dining. Rooms feature enhanced technology including remote controlled window shades. Best of all, the property's fitness facility has a panoramic view of downtown and the bay. Smoke free premises. 660 units. 30 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Contemporary Hotel
Location
At Sutter St. 345 Stockton St 94108. Station: Montgomery Street.
AAA Benefit
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
Eco Certification
The Green Key Eco-Rating Program recognizes hotels, motels, and resorts that are committed to improving their environmental performance.
Parking
valet and street only.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, wireless Internet, safes. Some: microwaves.
Sports & Recreation
exercise room, massage.
Guest Services
valet laundry, room service.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 910 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location is really convenient. Very easy to get to different different places within walking distance. The front desk agents were all friendly and welcoming. I enjoyed interacting with hotel employee.
Cons: The first two concierge agents I talked to on Wednesday, Aug. 12. They were very cold and unfriendly vs. Joanna who was there in the evening. She was a delightful and helpful agent.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location and outstanding staff.
Cons: The top floor with the great view of the city is closed outside of normal business hours.
8.0
Anonymous
Very Good
08-11-2017
Pros: The location is great and you can walk to Chinatown (5-10 mins) or Pier 39/Fisherman's Wharf (25-35 minutes.) Union Square is around the block. Love that you can walk everywhere. Our room was cleaned daily and towels/soaps/paper were replaced everyday.
Cons: For some reason, dust built up quickly in our room. You could see the dust particles floating everywhere. It made us sneeze a lot. I don't think that could've been helped even if we asked customer service. :( Other than that, we loved the service and room
10.0
Anonymous
Exceptional
08-11-2017
Pros: We were celebrating a 50th birthday with a girls trip and they had wine and cheese and cracker spread sent to our room. That was unbelievable. All the staff was very accommodating and friendly. I would definitely return.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: I called the front desk to request a room change due to noise.Kathleen changed my room without any issues, she provided excellent customer service.I will definitely stay here again the staff is great and you cant beat the location.
Cons: No
Showing reviews 1 - 5 of 50