Rooms are petite! But it's got so much ambience, a fabulous staff, and a fabulous location that first time guests become repeaters. Make sure you request for a bay view room.
Smoke free premises. 131 units. 8 stories, interior corridors. Accessibility (Call).
On Embarcadero; between Howard and Mission sts. 165 Steuart St 94105. Station: Folsom.
Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources. Green Seal is an independent, non-profit organization that uses science-based standards and the power of the marketplace to create a more sustainable world.
Parking
valet only.
Dining & Entertainment
restaurant.
Business Services
Available on premises
Room Amenities
refrigerators, pay movies, wireless Internet.
Sports & Recreation
bicycles, health club.
Guest Services
valet laundry, room service.
Terms
cancellation fee imposed, pets accepted.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 491 guests
Showing reviews 1 - 5 of 50
5.8
Chris
Okay
young couple
09-21-2016
Pros:
Cons: Staff very unfriendly and not interested in comfort of the guests. Always complaining to each other.
9.6
Graham
Exceptional
mature couple
09-19-2016
Pros: The location was ideal. Staff were friendly and extremely helpful at all times and the whole hotel was spotlessly clean
Cons:
10.0
Lori
Exceptional
mature couple
09-19-2016
Pros: The location can't be beat. The staff was super friendly and helpful, the valets were topnotch. The king room we had has a small but more then adequate bathroom and a stand alone closet. There were many beverages in the fridge, which was super cold, and lots of munchies available for purchase. Yes, they were priced high, but this is SF and if you need M&M's you really need them. There was wine in the evening in the lobby, (we did not participate as we were walking the .9 of a mile to AT&T for the Giants game)
Very quiet night and in the morning, walked just a couple of blocks to the ferry building and had the best danish. There was coffee in the lobby in the morning which was delicious.
Overall, we enjoyed our stay and would stay again when we go to see the Giants.
Cons: Can't think of a thing. We are not picky but would report problems if we had any. We did not.
7.1
Julian
Good
solo traveller
09-19-2016
Pros: Great location
Cons: No breakfast buffer
9.2
Deborah
Wonderful
young couple
09-19-2016
Pros: Location,location. Close to the bay, near good restaurants,near mass transportation, near A T & T park.
Cons: The room was very small. We were unable to open the windows of the bayview. The elevator was tricky to operate.
8.3
Geogast
Very Good
young couple
09-17-2016
Pros: very good location for sightseeing. very friendly and helpful staff.
Cons: our room was next to the central air-conditioning of the building, that we slept not very well. Room was very small! Seem like the worst rooms are reserved for booking.com-guests.
7.1
Chung
Good
young couple
09-17-2016
Pros: Great location where there is a view of the bay and the Bay bridge
Cons: There was scaffolding outside the windows to the nice view. Kinda unfortunate, as the view was the whole reason why I booked the room for a very special occasion.
10.0
Aileen
Exceptional
mature couple
09-16-2016
Pros: Staff very friendly and excellent customer service.
Loved the bikes! We used them 2 mornings and loved cycling around the city including the Golden Gate Bridge.
The free wine in lounge was a nice touch.
Would highly recommend great location. Can't wait to return.
Cons:
7.1
Brian
Good
young couple
09-16-2016
Pros: Quite good position for Ferry Terminal and Embarcardo but a little way from Union Square and Fishermans Wharf.
Hot drinks available in the morning and wine tasting in the early evening complimentary.
Cons: Unfortunately our original room was very compact in comparison to most hotel rooms. We did move into a king room which was slightly larger. scaffolding was on the harbour side wall spoiling views somewhat.
4.6
Peter
Disappointing
young couple
09-16-2016
Pros: Bed comfy
Cons: The bathroom was bigger than the room looking out onto a wall of bird dung. No room to move for the price it is ridiculous I know it's San Francisco so rooms are expensive but pay the little bit extra and stay anywhere else ridiculous.
9.6
Keisha
Exceptional
young couple
09-14-2016
Pros: AMAZING views and location!
SUPER FRIENDLY staff.
Cons:
8.3
Jennifer
Very Good
young couple
09-11-2016
Pros: The comfort of the room and smart lounge area
Cons: Coffee, served in morning, could have done with some simple breakfast items, croissants, muffins, fruit or similar, considering the price paid for room.
4.6
Donna
Disappointing
family with young children
09-10-2016
Pros: The staff held up well considering the stress management had created by not preparing for a fully booked hotel.
Cons: We requested an early check in, we didn't get. We were told we didn't have a room yet, which remained so for the entire day. We were told the would call when a room was ready, which did not happen. I had to call all throughout the day. And my last call was after 6:00pm. Our bags were held at the store room so we had no way in which to freshen up for a concert at 3pm. There wasn't a bathroom in the hotel we could use, we had to go next door to the YMCA. When we came back at check in they still didn't have a room ready! The bed was lumpy and squeaky. Last time we will stay at your hotel.
9.6
Corina
Exceptional
review category group of friends
09-09-2016
Pros: I loved the view from my room.
I starred outside of my window and it allowed me to sleep to the sight of the Bay Bridge. Can't get better than that!
Cons: The room was not ready in time and had to wait.
5.8
Corinne
Okay
solo traveller
09-09-2016
Pros: Food was excellent and room service staff outstanding. The bed was comfortable and the mini bar well stocked with snacks. The soap and other toiletries smelled divine. It was walking distance to my seminar.
Cons: When I got there, an hour early after a long flight and a night without sleep, I had a very bad headache. By the time my room was ready, 55 minutes later, 5 minutes before the official check-in time, it had become a migraine. The room was *ridiculously* noisy as there were building works of some kind going on, *constant* banging and drilling. When I complained they moved me to another room, which was still noisy but less so, and offered earplugs so I could sleep. I'd paid extra for a harbour view but there was scaffolding right across the window. I met eyes with a man in a hard hat standing right outside my room so there was no privacy the first day. There was no further work over the weekend. In the early hours of the morning I felt somewhat better and took a bath. There were black whiskers around the edge of the bath. The mini bar was well stocked but was only replenished after the first night (I stayed 4) The reception staff were rather 'sour faced'. As I left had anyone asked me if I'd had a plesant stay I was ready to tell them but no such interest was shown.
7.9
Samuel
Good
young couple
09-08-2016
Pros: Location
Cons: couldn't swing a cat in the room was very small
8.8
Judy
Excellent
young couple
09-07-2016
Pros: The room, although small was very clean and comfortable. The staff was helpful and the hotel itself is in a wonderful location across the street from the bay. The lemon ice water in the check-in lobby was a welcomed touch.
Cons: Our room looked into an interior roof with AC's and piping. It would have been nice to have windows that looked outward.
10.0
Murphy
Exceptional
mature couple
09-07-2016
Pros: They accommodated our early check in request without prior commitment from the hotel. The bed linens were super comfy and fluffy. My favorite!
Cons: No lobby bathroom, they sent us to the YMCA which had a line for the women's bathroom.
10.0
Suni
Exceptional
family with young children
09-06-2016
Pros: This place is perfectly located, just a three minute walk from the Ferry Building. The room was very nice and clean and the bed was very comfortable. I loved the lobby area - they had a nice set up of tables and chairs and on each table was some type of game. I also enjoyed the afternoon wine happy hour - compliments of the hotel! I would definitely come back to Harbor Court, especially since I was told they are going to remodel it - I can't imagine what improving "great" will look like!
Cons:
7.5
Lillian
Good
solo traveller
09-04-2016
Pros: I was quite happy with my stay and I recommend it to others!
Cons:
10.0
Lucinda
Exceptional
review category group of friends
09-02-2016
Pros: Beds were super comfy. Location was perfect. Staff polite and helpful.Evening happy hour was a lovely social benefit.
Cons: Nil
8.8
Nancy
Excellent
young couple
09-02-2016
Pros: Lobby was comfortable and welcoming. Staff at all levels friendly and gracious. We loved our stay and would stay again. We had a courtyard room and workmen didn't begin work until a reasonable hour so as not to disturb guests.
Cons: Bathrooms are a little small but certainly functional.
9.2
Vincent
Wonderful
young couple
08-31-2016
Pros: The hotel was extremely comfortable and in a great location.
Cons: No bar
9.2
Sj1
Wonderful
mature couple
08-30-2016
Pros: Excellent location. Wine happy hour was great and the security guard/ bar tender was friendly and happy.
Cons: Some reception staff could be more welcoming (some were good)
7.9
Linda
Good
mature couple
08-30-2016
Pros: Safe and secure hotel, beds comfortable, staff friendly. Hotel is well kept, clean, fairly up to date. Great location to see the sites!
Cons: Queen room is uncomfortably cramped, can barely maneuver around the bed. No restaurant or bar on site, one next door, but Perry's down the street excellent. I would stay again, but be prepared for a very small room!
9.6
Janice
Exceptional
mature couple
08-28-2016
Pros: Beautiful hotel , close to everything, nice staff
Cons:
9.2
Ellen
Wonderful
mature couple
08-28-2016
Pros: Location was perfect for ballpark, BART, and ferry building
Cons:
10.0
Jannet
Exceptional
mature couple
08-28-2016
Pros: The location was excellent and the view from our room to the bay bridge was beautiful especially at night. A our room was very comfortable and spotlessly clean. We also enjoyed the coffee and tea facilities in the lounge by the fire.
Cons: Nothing
9.2
Lyn
Wonderful
solo traveller
08-25-2016
Pros: Location by the waterfront. Restaurants close by along with bus & cable car transportation. Quiet location and fridge provided in room.
Cons: Room was a bit small & expensive for the price. We paid less for an extra 3 nights in NYC after Christmas last year for a slightly larger room. However, considering the other options available in San Fran, it was one the cheapest and was a good hotel.
9.6
Elaine
Exceptional
mature couple
08-24-2016
Pros: Wine in the afternoon. Very nice touch.
Cons: Room was tiny.
No breakfast.
9.6
Lorraine
Exceptional
mature couple
08-24-2016
Pros: Great comfortable area by reception with fire and lounge chairs and coffee and water.
Location is great. You walk out onto the waterfront.
Cons: We would like them to have a safe on the room
10.0
Susana
Exceptional
family with older children
08-23-2016
Pros: Staff was very friendly and had the upmost kindness towards us. Thank you Miss. B
Great location.
Absolutely would stay here again! Outstanding!
Cons:
8.8
Chrsitie
Excellent
family with young children
08-23-2016
Pros: I liked the location. The place looked nice. We had no problems with the stay whenever we actually stayed there. The staff was always helpful and nice.
Cons: We got to the hotel late and we lost the room we booked. It was before or really close to midnight. I realize it's not common among hotels to contact the guest before they give their room away, but it would have been nice and made the hotel go really above and beyond if they did especially because it was not extremely late when we got there and especially since I was a returning guest. After a long day of traveling and delays...it either slips my mind to contact the hotel, I lose track of time, or I don't have adequate phone service. Plus I don't remember seeing anywhere in their policy that we should contact them after a certain time to let them know we'll be there. It can also help if they state this somewhere boldly during the booking process. Perhaps it's a commonly understood "unspoken" rule, but I travel very often and usually get in late and I never have a problem checking in close to midnight..well before 1am. I would like to return to the city, and there are far too many options to say "I'll definitely return to this hotel." It's just a maybe for now...depending if all their pending charges on my credit card turn out how they should.
8.3
Alison
Very Good
mature couple
08-21-2016
Pros: The main factor is choosing this hotel was its location. It is convenient for many parts of San Francisco although not necessarily for the livelier parts. It is close to the business district so be aware that not all restaurants remain open late.
Cons: The room was too small given the size of the bed. The only place to sit in the room was on the bed.
3.3
Annamaria
Poor
mature couple
08-20-2016
Pros: Not even told that they had breakfast! We went next door!
Cons: Comming to a Hotel where the reception does not greet you. A very small room! Payed for a room with view of the bay - which th was blocked by construction bars and wood planks with trash on it. Hair on the bathroom which was not ours! It was difficult to get our bags up the entry stairs to go on the elevator.
No sleepers or robe in the room! Did not feel welcomed!
7.5
Catherine
Good
mature couple
08-18-2016
Pros: Lovely hotel. well worth getting a room with view of Bay Bridge.
Cons: Disappointed that hotel is covered in scaffolding and we were not notified of any building works in advance. This impacted our view and some noise in the day with workman outside our window.
5.4
Sara
Fair
mature couple
08-16-2016
Pros:
Cons: The room was the size of a shoebox! Asked for a room with a view - got a wall to look at
6.7
William
Pleasant
mature couple
08-16-2016
Pros: The location is fantastic bed comfy staff pleasant
Cons: Was very disappointed that I had booked a harbour view room to find the building was covered in scaffolding not quite the same looking through the bars.
7.0
Verified Hotel Guest
Good
08-15-2016
Pros: Location is great
Cons: The room was the smallest room I have ever stayed in. Maybe I should have known, but a double bed for a 65yo couple with hardly room to put a suitcase down did not work.
9.6
Danielle
Exceptional
solo traveller
08-15-2016
Pros: This hotel has an amazing location, right off Embarcadero, walking distance to tons of restaurants and AT&T Park. The staff was great. Super, super helpful and welcoming. My room had a breathtaking views of the Bay Bridge and the waterfront. Best part of my stay was the Happy Hour with complimentary wine every night!
Cons: The outside of the hotel was under refurbishment, so my view was obstructed by scaffolding.
10.0
Lyle
Exceptional
mature couple
08-09-2016
Pros: Beautiful large rooms. Nice restaurant and bar.
Cons:
8.8
Kan
Excellent
solo traveller
08-07-2016
Pros: Most of the staffers were wonderful except one front desk woman whom I had an unfortunate incident with during the check-in time early that day.
Cons: I called the desk to confirm my reservation the morning when I checked in, but was told by "Michele" the Supervisor (later "Michele" claimed it was not her whom I talked to) that there was no reservation under my name. We were disconnected unfortunately. I called back right away and was put on hold for 10 min.I decided to go to the hotel myself to see what happened. At the lobby, there was no guest waiting except "Michele" and a bell boy. After telling her whom I was from two calls half an hour ago, Michele claimed there were 10 people waiting for her just now, and she literally "asked me what you want me to do." An attitude like "Take it or Leave it." This is a hotel hospitality business. If she does not understand customer services and handles the "crisis," she'd better quit the job. She said she'd rather call the manager because she did not want to deal with me. There was no manager on duty at that moment. So she's stuck with me nonetheless. "Do you want to check in or what." That's her reply. Secondly, I handed my credit card and driver license to her for checkin, but she only pushed them back to the other side of the desk when done, while I was literally standing right in front of her. That was so rude of her to push cards aide.Thirdly I gave the hotel staff benefits of doubts. The next day morning I on purpose waited in the lobby with 10-15 other guests and phone rings at the desk. Two polite staffers at the desk handled the "crisis" and finished the long line efficiently with a big smile. Compared to "Michele" this was day and night no doubt.I did receive a call from Tim, the Manager, after my unfortunate encounter with "Michele." He replied lightly that this was a good feedback time for staff.
10.0
Linda
Exceptional
mature couple
08-07-2016
Pros: The staff were terrific and friendly, always offering assistance from front desk to housekeeping services. Fabulous location. Love the 5-6 wine hour.
I forgot to ask for polyester pillows and comforter - my husband is allergic to down feathers. The staff was fast and efficient in replacing the pillows.
Cons: The room seemed very small - even by hotel standards. When the down comforter was replaced we only received a thin very old looking blue blanket. A polyester comforter would have been more professional.
7.5
Ian
Good
young couple
08-04-2016
Pros: Great location on the Embarcadero, next to the Downtown financial District and close to the BART. Friendly staff offer free wine for an hour every evening, a good start to the night! Nice rooms, good ambience. Would not hesitate to stay there again.
Cons: No bar or food facilities in the hotel, which was a shame. They do work with neighbouring hotels who do good food for non residents of their hotels.
10.0
Richard
Exceptional
mature couple
08-03-2016
Pros: Rebecca was outstanding. She went over and above to help make our special stay VERY Special. She is a great ambassador for the Harbor Court!
Cons: Wish the scafolding was not obscuring the incredible view from the rooms. We Were not told about that before check in.
9.6
Streusalz
Exceptional
mature couple
08-03-2016
Pros: Very good location next to the Ferry Market Building (Farmers Market every Saturday!). Small rooms, but they are cool and unique (and clean!). The hotel is away from the Fishermans Wharf craziness, but if you want to go there, a street car station is very close. I always walk the Embarcadero.
We like this hotel a lot!
Cons: Some construction was going on during our stay (but none during the weekend and after 5pm).
9.2
Charlie
Wonderful
mature couple
08-01-2016
Pros: Location right on The Embarcadero a couple of blocks from The Ferry Building. Close to trolley system and nice walks through the financial district. Our room had a full view of the waterfront and Bay Bridge.
Cons: From what I could see all the rooms are rather small. Parking rate was really - as in r-e-a-l-l-y expensive.
5.4
Julie
Fair
family with older children
07-31-2016
Pros: Hotel location was excellent. Was smart and clean. Complimentary drinks were provided between 5-6pm each day.
Cons: No bar or restaurant in the hotel. No spa facilities either despite this being mentioned on the booking confirmation. However you can pay 10 dollars each to use the YMCA pool next door! Standard of reception staff generally very poor and they couldn't wait to get rid of us each time we asked a question. The hotel also took 100 dollars per room per night from our cash card which we were only refunded several days after we left. Rooms were very small, the smallest we have had during our three week trip to the States. Finally, whole of front of hotel had scaffolding and we could not use the front (or back?) entrance at all
6.7
Audrey
Pleasant
mature couple
07-30-2016
Pros: Free coffee in the morning and wine tasting in the afternoon. Very civilised.
Cons: Very noisy air conditioning pipes outside all rooms. No hotel bar or restaurant.
10.0
Sarah
Exceptional
young couple
07-30-2016
Pros: Location was great. Tea & coffee the morning was lovely to take away. Room very comfortable. Large bathroom with everything you needed. Friendly, helpful staff.
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