Conveniently located just blocks from Chinatown and North Beach, this contemporary property has units with city or bay views. Splurge and get a bayview suite on the top floors.
Smoke free premises. 543 units. 27 stories, interior corridors. Accessibility (Call).
1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 458 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very nice hotel
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Modern design and cultural appeal (Chinese).
Cons: Parking availability nearby.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location was great!
Cons: On my last morning the cleaning staff knocked on my door and woke me up despite having my "Do Not Disturb" sign hanging on the door.
8.0
Anonymous
Very Good
08-11-2017
Pros: The design was modern, eclectic and pleasing.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: great location and view of the bay from my room.
Cons: breakfast not included. For that price, could the Hilton consider including it?
4.0
Anonymous
Disappointing
08-11-2017
Pros: Location
Cons: A full bed does not fit two people. Period.
7.0
Anonymous
Good
08-11-2017
Pros: Very close to everywhere, in the heart of North Beach-China Town, great location. Very helpful front desk staff, l want to thank especially to Armando for all his help to make the arrangements l needed. He treated me like a family member. Thanks again.
Cons: Vale parking drivers smoke so much in front of the entrance that big smoke clouds were entering to the hotel. 60 dollars parking fee is a bit too much.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Friendly helpful staff. Received room upgrade, room was beautiful and very comfortable.
Cons: No. Loved it.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location
Cons: Room was small
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel is amazing. Great staff and great room.
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros: The room was always clean.
Cons: Cost for parking, 3.00 waters in the room, elevator was extremely slow when being requested. The price of the room was different when we checked out, had to complain to the front desk staff to correct the price. Tried to charge additional $30 For parking
7.0
Anonymous
Good
08-11-2017
Pros: The location is excellent. The lobby area is nice to hang out in if needed. Staff was friendly. When we had a repeated problem with the toilet they moved us without an issue. Both of our rooms had great views.
Cons: The hotel hallways feels very dated and odd once you leave the lobby area. Meaning the hallways need some TLC. However the rooms were clean and fine - a relief once my expectations were lowered by the walk down the hall...
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location
Cons: Parking structure was incredibly tight and difficult to get through
8.0
Anonymous
Very Good
08-11-2017
Pros: Location
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: courtesy in waiving extra valet fee for handicap guest.
Cons: Yes- they overcharged- contact me to discuss Steve
10.0
Anonymous
Exceptional
08-11-2017
Pros: Hotel employee was awesome at check in!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The cleanliness and bed!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The customer service was outstanding. At check in, we were offered a free upgrade to a bigger room with a fabulous view. Then the sweet woman gave us complimentary wifi. We loved their fruit-laden water in the lobby and the cocoa and hot cider!
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: very friendly staff and the food was very good at a fair price for The City
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros:
Cons: Open wall at elevators created cold draft in the lobby level.
5.0
Anonymous
Fair
08-11-2017
Pros: Rooms were pretty nice
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and views. Friendly staff
Cons: barn doors in bathroom
4.0
Anonymous
Disappointing
08-11-2017
Pros: The staff was very pleasant & the hotel was clean. The accommodations were very good. The bed, pillows and bath linen were very nice. The shower didn't get very hot, but not a big problem. Maid service was excellent as was the front desk & wait staff.
Cons: Location of this hotel is terrible. It is in Chinatown; not the Financial District. A couple blocks behind the hotel is the Financial District. If not for the location, I would have liked the hotel.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Room size, view, cleaness
Cons: nothing much
8.0
Anonymous
Very Good
08-11-2017
Pros: Perfect location a block away from my meeting; staff was helpful - came in on awful rainy day & staff offered a larger room with a view. Decent location near Chinatown.
Cons: Didn't look like it had a pool - quite a few 3 1/2-4 do have pools
4.0
Anonymous
Disappointing
08-11-2017
Pros: Hotel needs updating. Rooms and hallway smell.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: The location was great. The staff was very friendly. The rooms were comfortable. Enjoyed our stay.
Cons: The employee that yelled "He missed"... two seconds before the Minnesota kicker missed the field goal... and jinxed the game...so the damn Seatlle Seahawks won... it was solely that employees fault...just so you know...
8.0
Anonymous
Very Good
08-11-2017
Pros: Rooms are small but very well designed and furnished. Great view!
Cons: Front desk staff could be a little more welcoming and friendly. A chilly reception.
3.0
Anonymous
Poor
08-11-2017
Pros: The staff were friendly and helpful.
Cons: The hotel was very dated. The bed was tiny (full size for two people) and very uncomfortable and we sank to the middle of the bed. The spaces in the room were cobbled and not aesthetically appealing. NOT A FOUR STAR EXPERIENCE.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The service from the front desk exceeded my expectations.
Cons:
2.0
Anonymous
Poor
08-11-2017
Pros: Not one thing. Will never stay there again.
Cons: The location is really bad, next to China Town, a homeless settlement, really really dirty/smelly on the streets. I called a week prior, requested a little fridge for our room, there was NOT one. We were given two double beds, instead of our King size.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was very friendly and accommodating. They allowed me to check out late at 2 pm
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was walking distance from China Town and Little Italy.
Cons: The elevators were always busy. I had to wait at least five minutes. I also wished the room had a fridge.
1.0
Anonymous
Very Poor
08-11-2017
Pros: Location
Cons: Received a noise complaint which was quite embarrassing due to the reason of the complaint
8.0
Anonymous
Very Good
08-11-2017
Pros: Valet service was outstanding. Easy to check in. The bar area, cloud center and overall hotel was very beautiful.
Cons: Room service was took a while for anything we asked for. The photos on the website were not updated, as they no longer have the pool or patio due to city regulations.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Just a real nice hotel for the money in a great location. This Hilton has been around for years but you wouldn't know it by the condition of the rooms, restaurants and lobby. Very well taken care of. Great views of bay and Coit tower.
Cons: Valet and self parking at the hotel were both crazy high. Park across the street for 24hrs for only $28.00 Easy solution.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Comfortable bed, great location, and helpful staff. The wellness spa and Cloud Room were perfect for relaxing after a long road trip.
Cons: The online photos and in-room guest amenities book need to be updated, as some things were no longer available.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location is great. Right on the border of Chinatown, the Financial District, and North Beach!
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Great central location. A few blocks from trolly, ferry terminal and tons of great resturants. Can get anywhere by Uber really quickly.
Cons: Nice facility yet no robes, slippers or in room refrigerator. Small water bottles are $3 each. Lite on extras for Hilton in financial area.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location and the beauty of the hotel. The view was unbelievable! Service of staff exceptional..
Cons: Everything was perfect!
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location!
Cons:
3.0
Anonymous
Poor
08-11-2017
Pros: The rooms and view were great
Cons: They charged my credit card an additional $218 which were unauthorized without explanation as to what the charges were for. Many calls and still not resolved after 5 days
7.0
Anonymous
Good
08-11-2017
Pros: The location is really central
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Great location.
Cons: Room was fairly small.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff members were wonderful!
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Helpful and positive attitude staff. Location.
Cons: Mattress is not firm. No bathrobes No slippers No cotton balls and Q-tips.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location is amazing - right next to China Town and North Beach (Italian) and easy walk to Wharf and EmbarcadaroCenter
Cons: Bell Hops at curb side could be more friendly/helpful
1.0
Anonymous
Very Poor
08-11-2017
Pros: I am so upset with my stay. I have photos to verify a 2 star stay. I would never stay thete again, as I feel ripped off.
Cons: Room was not as promised. Very small, dirty and not appropriate.
1.0
Anonymous
Very Poor
08-11-2017
Pros: Great location and view of the San Francisco downtown financial district.Helpfull front door concierge staff.
Cons: Kitchen closes at 11pm and only one vending machine not containg food in the whole hotel. Paper thin walls. I could hear neighboring toilets flushing and showers running all night. Housekeeping was loud and rude. Worse night sleep! This hotel is overrated
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