Conveniently located just blocks from Chinatown and North Beach, this contemporary property has units with city or bay views. Splurge and get a bayview suite on the top floors.
Smoke free premises. 543 units. 27 stories, interior corridors. Accessibility (Call).
1-7 night minimum stay, cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 320 guests
Showing reviews 1 - 5 of 50
8.3
Frida
Very Good
mature couple
09-19-2016
Pros: The room and hotel facilities were absolutely great, very clean and fresh. Spectacular views and extremely comfy beds. Friendly staff and walking distance to most things.
Cons: Beware of the tax(!). We booked two nights for 480 dollars on booking.com but when checking out it wound up being about 700 dollars with taxes included.. And room service was the absolute worst for such a nice hotel, 40 dollars for a microwave pizza and a soggy old-tasting creme brulee.
8.3
Anne
Very Good
review category group of friends
09-15-2016
Pros: The beds were very comfortable. The staff very polite and helpful. Rooms were clean and well appointed. Great location and within walking distance to the piers and other attractions.
Cons: The Wi-Fi was terrible. We only had access the day we arrived and the day we left. Really poor internet.
7.9
Kathryn
Good
review category group of friends
09-15-2016
Pros: The beds and pillows are very comfortable. The room is beautiful, spacious, the bathroom amenities are good. I really liked the large wrap around desk and the big windows. I liked the window coverings, nicer than dealing with drapes. Room was very clean and comfortable, no complaints at all. I also liked that I wasn't bothered by cleaning staff phoning me to ask why I had the Do Not Disturb sign on all four days. I didn't require service, so I was good with that. In some hotels, the cleaning staff are phoning wondering why I don't want service. I was very impressed with the staff and the beautiful lobby. A beautiful hotel. I would definitely stay here again, and just hope that the Internet/WiFi connection doesn't go down.
Cons: I was very unhappy with the Internet/WiFi service, or the lack thereof. In a hotel of Hilton's caliber, who in this location, appears to cater quite a bit to business people, as well as tourists, we were two full days without Internet/WiFi service. No one in the hotel had it. IT was working on it, but this is unacceptable. In the evening, I needed to check pertinent emails that related to my husband and my business and I couldn't log on. Very disappointed with Internet service.
Also, I find the walls are very thin in this hotel. You can hear the radio in the next room and hear them talking. Walls should have been made thicker during construction.
7.9
Joann
Good
solo traveller
09-15-2016
Pros: Room upgraded without request
Cons:
10.0
Simone
Exceptional
young couple
09-15-2016
Pros: Everything, the gym was nice and clean, the staff were lovely (big thanks to the cleaners who cleaned our room 1123 during the duration of our trip, they were always so friendly and greeted us). The room was always left immaculate.
Cons: Wifi in room could be free!?
6.7
Alastair
Pleasant
young couple
09-15-2016
Pros: Location was good, easy enough to get around. The rooms were nice with good facilities.
Cons: The staff were arrogant and the bell boys far too pushy on tips to the point of making my wife very uncomfortable. Having stayed at some value places earlier in the trip which turned out to be fantastic, we had high expectations for this (being by far the most expensive place and having stayed at many Hilton hotels before) and it was somewhat disappointing. Wouldn't stay here again.
5.0
Jessy
Fair
family with young children
09-07-2016
Pros: I like that it was clean.
Cons: I paid $490 for one bedroom and only one night and they still charge me $50 for the parking that's insane the parking supposed to be free because you are staying in the hotel .
10.0
Dana
Exceptional
review category group of friends
09-06-2016
Pros: Staff was very friendly and accommodating.
Cons: We arrived from out of town and we weren't able to check in early.
7.1
Doug
Good
young couple
09-06-2016
Pros: Location
Cons: Dirty Windows obstructed the view
Bath tub drained slowly
Drain stopper in sink not working properly
10.0
Nadia
Exceptional
young couple
09-06-2016
Pros: Location and staff
Cons:
8.8
Rudy
Excellent
solo traveller
08-31-2016
Pros: Hotel location
Cons: All my requests were not taking care off
Simple stuff
Pillows, letter from GM wishing a happy Birtday to host, a bottle of water complimentary and on
Poor communication between booking.com and hotel
But charges are promptly paid with no hesitation.
9.2
Christie
Wonderful
mature couple
08-25-2016
Pros: Comfortable bed and pillows, storing our luggage before check-in so we could go sightseeing.
Cons: n/a
7.5
Bilal
Good
solo traveller
08-18-2016
Pros: Clean and comfortable bed
Cons: Wish there were more elevators.
7.9
Jody
Good
mature couple
08-17-2016
Pros: we liked the location and the breakfasts (tasty)-although the service was consistently slow. the bartender was great-never hovering. the beds were comfortable-the bathroom great-the shower very usable and efficient.
Cons: service in the restaurant and the bar area was consistently slow-staff were friendly. elevators service was very slow-always had to wait. maids were friendly.
4.6
Haiyun
Disappointing
young couple
08-16-2016
Pros:
Cons: Tiny bed for two adults, very tired interior, low pressure shower, staff not that attentive
10.0
Yan
Exceptional
family with young children
08-14-2016
Pros: Have parking lot
Cons: Don't no how to get the WiFi
6.7
Gillian
Pleasant
family with older children
08-12-2016
Pros: Good location and friendly staff
Cons: Had a bay view room but windows were very dirty so couldn't get a good view or photo. The bathroom was quite small in comparison to other hotels on our trip and the rooms cost far more when all taxes added on and parking charges. Overall, I don't think it was good value for money.
3.8
Lori
Poor
family with older children
08-11-2016
Pros:
Cons: Very dirty windows. Poor plumbing. Hard pillows. Make shift closet. Thin walls.
10.0
Nora
Exceptional
mature couple
08-11-2016
Pros: The food was wonderful. The beds were so nice. The staff was great,
Cons: Have no negative comments
10.0
Connor
Exceptional
family with young children
08-11-2016
Pros: We have a lot of choices when we go to San Francisco. There are literally hundreds of places to stay. We nailed it with a 10 on our very first trip in 2007 when we were referred to the Hilton by Dennis Russel. Dennis was heading up the security staff at the hotel and I was LAPD for a long time. When you have someone with Dennis' professional reputation referring you to a hotel, you better listen. He was totally right and for great reason, the hotel runs smoother than a perfectly balanced top spinning on a Waterford crystal table. Throughout the years, we have had to book at other hotels when this Hilton was booked solid. We still come back and will due to our less than pleasant experiences at the other hotels, including those sharing the Hilton Brand. Throughout the years we have met and become friends with some stellar hotel employees, such as Dennis, who really care about customer service. One such person who you will meet when dining at the hotel is Houari. Let me tell you a little about my experiences with this man. He is all about the client. He looks at those dining as if they are family - family he likes :) - His high energy is never too much and he serves from the vantage point of loving his job. This shows in each interaction with others who are dining within the Hilton Hotel on Kearny in the San Francisco Financial District. There are a lot more reasons why this hotel is our favorite which causes our loyalty. We will be back and not soon enough!!!
Cons: There was nothing that Paris nor I did not like about the Hilton in the Financial District on Kearny street. It has been our favorite since our first trip back in 2007 when one of my friends partners referred us to it. Dennis Russel was who referred me to this hotel and I have never looked to another when staying in San Francisco.
10.0
Nicolina
Exceptional
review category group of friends
08-11-2016
Pros:
Cons: Price of parking and not being able to use hilton member Points
8.8
Ghanshyam
Excellent
family with young children
08-10-2016
Pros: Everything was good...
Cons:
7.1
Khaled
Good
family with older children
08-10-2016
Pros: Location
Cons: Expensive and price of rhe hotel car park
9.6
Alex
Exceptional
family with young children
08-09-2016
Pros: Centrally located to all the attractions.
Cons:
10.0
Katherine
Exceptional
mature couple
08-09-2016
Pros: The convenience and location. Staff was very helpful
Cons: Super busy
9.2
Jenny
Wonderful
mature couple
08-09-2016
Pros: Friendly staff at checkin. Upgraded to a larger room. Requested quiet room as we had just arrived on a 14 hour flight - our room perfectly quiet.
Cons:
9.6
Sheryl
Exceptional
review category group of friends
08-07-2016
Pros: The staff was great. The restaurant was excellent providing gourmet meals at very good prices. Rooms were comfortable.
Cons:
5.8
Troy
Okay
mature couple
08-03-2016
Pros: Nice view and central location.
Cons: It would have been much better if our room was ready at 3pm -- when it was supposed to be -- rather than 4:30pm, when it was finally ready. Bed was way too soft.
4.6
Karla
Disappointing
review category group of friends
08-02-2016
Pros:
Cons: Cleanliness, dirty wine glasses left outside of room during entire stay from the previous person. Room smelled like feet when we walked in. Bathroom has no ventilation. For how much I paid for the room, the price was unsatisfactory. I checked out a day early because of it and was given no compensation in price.
6.3
Adolfo
Pleasant
young couple
07-30-2016
Pros: Lobby
Cons: Suppose to get a double bed room only got single bed and they didn't have rollout beds
5.8
Blake
Okay
family with young children
07-29-2016
Pros: Location was good for our trip. The lobby and surrounding areas (restaurant, bar, waiting area) were clean and nice.
Cons: Rooms were very average (poor value for money, even in San Fran), and somewhat dated (the floor hallways were drab - you sensed that hotel management invested in lobby area but ignored the rooms). Had to change rooms upon check-in due to cigarette smell and dirty windows. Also, we were told at reception that Big Bus tickets could be purchased in hotel with discount (and that was not the case; had a few cases of misinformation from what seemed like inexperienced staff). Were told that concierge would be at desk at 8:00 AM (but they came in at 9:00 AM which was an inconvenience at 8:00 AM). Lobby printer was not working when wanted to print airport check-in ticket. Staff was OK and average (like hotel), but did not seem to make a big effort to make you feel like a valued guest.
5.4
Stephanie
Fair
solo traveller
07-27-2016
Pros: It was within walking distance to a few sites
Cons: Too expensive and to charge 60.00 to be able to come and go in a day is REDICULOUS
7.5
Highminded9
Good
mature couple
07-27-2016
Pros: Location
Cons: Needs to me remolded, outdated.
5.8
Jacob
Okay
family with older children
07-27-2016
Pros: The balcony
Cons: I couldn't sleep the people next door were loud all night and the alarm in the other room started going off at 6am and went on for over 20 minutes.
10.0
Isabella
Exceptional
solo traveller
07-24-2016
Pros:
Cons: Paid wifi
6.3
M
Pleasant
review category group of friends
07-19-2016
Pros:
Cons: Our rooms (3) were not ready at check in time and after they told me they would be ready in 45 minutes it took 2 hours. I missed my dinner reservation.
2.9
Diana
Poor
family with young children
07-19-2016
Pros:
Cons: Bad location,
expensive hotel
Expensive parking rate
Poor service
Overall 2 for score
Will never return to this hotel since this is one of the worst hotel
10.0
Angelina
Exceptional
mature couple
07-17-2016
Pros: The staff was exceptional--very nice and helpful.
Cons:
9.2
Jorge
Wonderful
family with young children
07-11-2016
Pros: The proximity to everything in the city ; very close to everything
Cons: Elevators were very slow
7.1
Lisa
Good
solo traveller
07-07-2016
Pros: Clean room and a good location.
Cons: Poor elevator service. Lobby was often backed up and the wait time was very long.
9.6
Anne
Exceptional
mature couple
07-05-2016
Pros: Very comfortable all round clean and tidy,
Staff very helpful
Cons:
6.3
Azalea
Pleasant
family with young children
07-03-2016
Pros: I like that it was a walking distance to locations we planned on visiting.
Cons: Lack of amenities that is helpful with large families such as refrigerator, microwave and complimentary breakfast where we often gets in other hotels we were just in such as Mariott. They even had pools for kids to enjoy when they got bored in the room. We paid a lot cheaper in other hotels we were in with all amenities included.
8.8
Brian
Excellent
family with older children
06-30-2016
Pros: I loved the views from the hotel. I also loved the location, and amenities! I loved the option for in-room service!
Cons: I didn't like the paid Wifi.
6.7
Garret
Pleasant
family with young children
06-30-2016
Pros: Central location.
Cons: The room keys were switched out during our stay which made things difficult.
10.0
Cris
Exceptional
review category group of friends
06-28-2016
Pros: Ease of checking in and out.
Cons:
4.6
Frank
Disappointing
mature couple
06-21-2016
Pros:
Cons: So they reserve Booking.com customers for their least used, crappiestroom they have... All we wanted was a nice quite room with a queen bed!What we got was the noisiest room because of the elevators constantlyrunning.. And a full size bed which they neglected to tell us then wouldnot change the room nor offer any type of refund for 300$ plus 60$ topark.. Never recommend anyone booking a room for this hotel atBooking.com
8.8
Karla
Excellent
young couple
06-15-2016
Pros: This property was perfect for the purpose of our visit. Central to all the areas we visited, ATT Park, Fisherman's Wharf and the Golden Gate Bridge.
Cons: The lady bar tender at the 750 lounge area was not very friendly. It was obvious she did not want to be there, not welcoming at all.She killed the mood so we left to find another lounge. Walk the other direction if you see the lady with black hair rolled up in a high bun, I wish I would have got her name.
10.0
Norma
Exceptional
family with older children
06-08-2016
Pros: Our reservation was lost and booking.com and the Hilton bent over backwards to make sure everything turned out great. The view from our room was beautiful. Couldn't have asked for better accommodations. It was also within walking distance to China town which was terrific.
Cons: We had no issues whatsoever.
9.2
Be
Wonderful
mature couple
06-06-2016
Pros: The staff was friendly and they gave us as needed upgrade on our room.
Cons: Our room want ready in time when we check in
4.2
Elena
Disappointing
solo traveller
06-05-2016
Pros:
Cons: Air heating didn't work, it was freezing and I got ill. Both bathrooms in both rooms were unclean with somebody's hair. The food by room service is just awful.
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