Hilton San Francisco Union Square

AAA Inspector Rating
333 O'Farrell St
San Francisco, CA 94102- Map It
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AAA Inspector Rating Details (scale 1-5)
3.4
Overall
Room3.4
Bath3.2
Public Areas3.7
AAA Inspector Notes
This high-rise hotel features a nice selection of well-appointed guest rooms. Bring a refillable bottle with you so you can fill them with free filtered water at various stations in the lobby. Smoke free premises. 1919 units. 19-44 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Just w of Mason and O'Farrell sts. 333 O'Farrell St 94102. Station: Powell Street.
AAA Benefit
Members save 5% or more and earn Honors points when booking AAA rates!
Eco Certification
The State of California Green Lodging Program recognizes lodgings that have developed sustainability practices to minimize waste and conserve energy and natural resources.
Pool
heated outdoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
3 restaurants, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet (fee), safes. Some: microwaves.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet laundry, room service.
Terms
1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 3708 guests
Showing reviews 1 - 5 of 50
6.7
Heather
Pleasant
young couple
01-15-2018
Gd bed in a clean...
Pros: Basic but functional...its a good bed in a clean room close to the city.
Cons: Full lobby everyday full of business meetings blah blah blah..
9.2
Katherine
Wonderful
young couple
01-15-2018
I like that this hotel...
Pros: The beds are wonderful. The staff is excellent. Love the bar in the lobby Love the coffee shop in the lobby. Love love love all the hydration stations to refill water bottles. OFarrell Street seems to be a little cleaner this time than our last trip.
Cons: The pillows suck. We had to ask for other pillows. Which they were happy to supply. The views of the city from our side were gross. It’s so dirty and there garbage everywhere.
8.3
Justine
Very Good
young couple
01-15-2018
Very good
Pros: clean and tidy comfortable rooms beautiful hotel
Cons: paid for booking with breakfast voucher, was not given one and when asked about it told i did not get a voucher when i explained clearly online that i paid for it(i wanted to make sure breakfast was included) i was just told sorry. it's disappointing to try and explain yourself and your cut off just saying sorry without staff willing to hear you out. would have been nice to have to have been heard out instead of cut off. plus we never got breakfast because of it.
5.8
Kit
Okay
family with young children
01-15-2018
Ok, but won't be back...
Pros: Location is relatively good, closer to Union Square. However, also near the rough neighborhood where lots homeless people. The room services are good, plenty of new towels and well cleaned.
Cons: The common area such as hotel entrance doors and lifts are full of finger prints, it doesn't appear to be cleaned regularly or being cleaned at all. Well below the minimum standard expected of any hotel. There also doesn't appear to be enough staff at the front desk, always a long queue.
10.0
Lin
Exceptional
solo traveller
01-15-2018
Exceptional
Pros:
Cons:
Showing reviews 1 - 5 of 50