Located just a few blocks from the water, this property features spacious rooms and public areas. Guests are allowed to use the swimming pool at their sister property, the Holiday Inn next door.
Smoke free premises. 252 units. 4 stories, interior corridors. Accessibility (Call).
Pros: After a long travel day, the staff gave wonderful dinner recommendations. Bed was very comfortable. The hotel is close to Fishermans Warf and an easy walk to the peer for Alcatraz tours.
Cons: Parking is valet only and extra expenses like these add up quickly. The valet was great, but would've liked a self park option for a lesser fee.
10.0
Mark
Exceptional
young couple
09-27-2016
Pros: Great location and reasonably priced
Cons: Parking was expensive
9.6
Tracey
Exceptional
family with young children
09-27-2016
Pros: Everything was great!
Cons: The window we had basically looked right into another room, which was weird at times when you saw someone in that room but it wouldn't prevent me from coming back.
10.0
Anne
Exceptional
review category group of friends
09-26-2016
Pros: Very comfortable bed with pillow options, check in with Brandy was a pleasure, she is friendly and was more than helpful.
Cons: Would like to see mixed fruit at breakfast.
7.9
Edward
Good
family with young children
09-23-2016
Pros:
Cons: Prices
10.0
Anette
Exceptional
family with young children
09-21-2016
Pros: Rooms are clean. The beds are very comfortable.
Cons: The breakfast needs help, with better eggs and softer biscuits. Although, overall the selection is great.
9.2
Elizabeth
Wonderful
family with young children
09-16-2016
Pros: Very clean, good breakfast, and great location.
Cons: breakfast area was so busy and it was difficult to find a seat to sit down and eat.
7.1
Trinidad
Good
young couple
09-15-2016
Pros: Eggs a little tough
Cons:
8.8
Erasmo
Excellent
young couple
09-15-2016
Pros: Rooms were clean and staff very helpful, and educated
Cons: the parking at the hotel was very expensive $ 56.00 plus tax per day
7.1
John
Good
family with young children
09-09-2016
Pros: location
Cons: breakfast is the worst we've ever had. Did not bother to go for the rest after first morning.
5.8
Toni
Okay
young couple
09-07-2016
Pros: Very nice location and close to shopping, tourist activities and food.
Cons: The fact that there morning breakfast ends at 9:30 is discouraging. When they say 9:30 it's very literal. We were literally asked to exit the breakfast room while attempting to get some breakfast. Due to that we won't be back again. The staff definitely looks at a click not at the person spending good money to stay in their hotel.
9.6
Valerie
Exceptional
young couple
09-06-2016
Pros: Bed was very comfortable. Conveniently located at Fishermans warf.
Cons: Parking is a bit expensive.
6.7
Russell
Pleasant
young couple
09-06-2016
Pros: Cleaning staff ladies were great
Cons: Fridges not in rooms had to pay for them.
8.3
Isabelle
Very Good
family with young children
09-05-2016
Pros: It is very close to Pier 39 so perfect location to enjoy SF. The room was big, quiet and the beds very very comfortable !
Cons: The space allocated for breakfast is too small and you often have to wait to have a seat (but it was in August so probably the busiest time for the hotel)
6.7
John
Pleasant
mature couple
09-03-2016
Pros:
Cons: Parking cost me 58.00 a day with tax.To stay at the hotel for three nights with parking fees it was 1050.00 Was shocked.
9.6
Alessandro
Exceptional
review category group of friends
09-03-2016
Pros: Perfect location at Fisherman's Wharf, clean and comfortable rooms. Staff very customer oriented. I would definitively come back here in the future.
Cons: Breakfast…..They should dedicate more space to the breakfast area or make the time range wider (I mean for istance from 7:00 to 10:30 a.m. and not closing at 9:30!!!).
The are also many improving opportunities for the food!.. More fresh food, more fruits needed.
9.2
Julia
Wonderful
family with young children
09-03-2016
Pros: It was a great location and we were able to walk everywhere. I also really liked the breakfast.
Cons: The room was a little small and we could hear the conversations from the room next to us.
8.3
Frances
Very Good
mature couple
09-03-2016
Pros: Everything was good.
Cons: Breakfast buffet was very good with several choices.
8.8
Howard
Excellent
young couple
09-02-2016
Pros: The hotel is located a short walk from the start of the trolley and bus lines. The guest concierge told us where to buy all-day passes (Walgreens, located at the trolley line) and we couldn't believe how close the service was located. We were able to see some sights around the city. Later in the day, rather than catching a cab to the Embarcadero BART station, we simply walked around the corner with our luggage, got the next trolley, then transferred at the BART.
The check-in staff were very professional and courteous. We particularly enjoyed the service we received upon check-out, as we stored our luggage without any troubles, thanks to the staff.
Cons:
8.3
Paul
Very Good
young couple
09-01-2016
Pros:
Cons: Breakfast was somewhat limited
8.3
Frantisek
Very Good
family with older children
09-01-2016
Pros: The location is very convinient for touristic visits.
The breakfast was very good and there was a nice variety.
The room was nice enough and we appreciated it wasnt loud at all.
Cons: The room could use a fridge.
9.6
Average
Exceptional
family with older children
08-31-2016
Pros: Room was quiet. Beds were reasonably comfortable. Good night light. I liked the exhaust fan in the bathroom. Rubber shower mat was a plus.
Cons: The thermostat did not seem to be correct for the temperature, but we were able to adjust up or down as needed.
6.3
San
Pleasant
young couple
08-30-2016
Pros: Location
Cons: Staff could be friendlier. Room was labeled as a mini suite but was pretty small. Ive had regular rooms that were larger. Parking at the hotel was really expensive.
9.6
Jean
Exceptional
family with older children
08-30-2016
Pros: The location was great, walking distance to a lot of Fisherman's wharf and all the tour buses. Security was excellent.
Cons: The price.
6.3
Frank
Pleasant
mature couple
08-27-2016
Pros: Location
Cons: Price or parking
9.2
Lorri
Wonderful
mature couple
08-26-2016
Pros:
Cons: Parking cost is too high.
9.6
John
Exceptional
mature couple
08-25-2016
Pros: The breakfast area was well designed and able to handle many guests. Very clean and well staffed. The hotel concierges at the tour guide desk were extremely helpful and provided great advice. Hotel was within walking distance to many restaurants and transportation.
Cons: Parking was a bit pricey, but I felt my car was safe.
9.2
John
Wonderful
mature couple
08-22-2016
Pros: Location
Cons: Parking fee
9.2
Debra
Wonderful
family with older children
08-22-2016
Pros: I thought the breakfast and location were great. The concierge, Natasha, was superb- she was extremely helpful and attentive and helped me accomplish the itinerary I wanted for me and my teenage kids. The other concierge, unfortunately was very Inattentive in contrast. The unhelpful female concierge had long dark hair and was on her cell phone most of the time. When we asked her for help ( for instance, regarding the E train, she provided incorrect information and it seemed we were disturbing one of her phone calls ( this happened more than once with this individual).
Cons: The concierge mentioned above. The lady with blonde wavy hair was excellent but the other woman, with long dark hair seemed to want to get rid of us as fast as possible to continue personal phone conversations ; she was unapproachable but I needed her assistance
10.0
Maryanne
Exceptional
solo traveller
08-21-2016
Pros: The staff were really lovely and helpful
Cons:
5.8
Judith
Okay
family with older children
08-20-2016
Pros: Room fine, beds good, clean. Ideal for Fishermans wharf area and walking everywhere.
Cons: Room not ready on arrival even though we arrived after check in time.
Breakfast very basic and always a scrum to get a table. Paper plates/ trays and plastic cutlery made it seem very cheap.
8.8
R
Excellent
mature couple
08-19-2016
Pros: clean location
Cons: breakfast was the same everyday
not much variety
6.7
Paulette
Pleasant
mature couple
08-18-2016
Pros: Central to all wharf activities
Cons: Could not get staff to change the dim light on the left side of the bathroom sink. We asked each morning prior to leaving the hotel.
9.2
Darlene
Wonderful
mature couple
08-18-2016
Pros: Rooms are a little on the small side but other than that, it is perfect location and the free breakfast is a great advantage
Cons:
9.6
Heather
Exceptional
young couple
08-17-2016
Pros: Comfy bed, very comfortable
Cons: Wish there was a pool in the facility
5.8
Anne
Okay
mature couple
08-16-2016
Pros: Comfy bed
Cons: In the morning for breakfast it was chaotic, seems like there were more people than in the hotel having breakfast, a real free for all. When you wanted to go back in the elevator it was so busy that you had to wait 10 minutes to go up one floor. When I asked where the stairs were for me to go up and down myself rather than wait the girl replied 'don't know'. I thought that was a bit dangerous for a member of staff not to know where the stairs were, and then when I asked another member of staff she said that they had just unlocked the doors so people could use them but that you had to go on the outside stairs? Not good.
8.3
Lior
Very Good
young couple
08-15-2016
Pros: great crew , great location
food was nice (nothing special)
room was great , big and comfort bad
Cons: too expansive
8.8
Francisco
Excellent
family with young children
08-15-2016
Pros: Location
Cons: Parking too expensive
5.4
Tweety61
Fair
mature couple
08-15-2016
Pros: breakfast
Cons: We requested a room with a view instead we got a room overlooking a window of another room across the building and a cemented pavement down below. Because of these we kept our drape closed all the time. It was so depressing thinking we were in San Francisco fisherman's wharf area with a popular scenic beauty and the golden bridge. I regretted booking in this hotel ,paying so much money with enclosed dark room.
7.1
Timothy
Good
family with young children
08-14-2016
Pros: Nice location
Cons: Not a great value for the money, views where of roof top and other rooms
9.6
Diana
Exceptional
mature couple
08-13-2016
Pros: Just great, breakfast staff, clean room and quite perfect enjoyed our stay very much
Cons:
8.3
Ron
Very Good
mature couple
08-13-2016
Pros: Great breakfast
Cons:
7.5
Marvin
Good
family with older children
08-13-2016
Pros: Location
Cons: No available stairs. Forced to wait for elevators.
4.2
Katrina
Disappointing
mature couple
08-13-2016
Pros: The location is good but all tour companies will do pick ups from places other than Fishermans Wharf. Its VERY overpriced.
Cons: The food was appauling. Paper plates, plastic cutlery, fast food with eggs that looked as if they'd been made from egg powder. Worst hotel food ever and price was astronomical for what was provided.
9.2
Tanya
Wonderful
family with older children
08-12-2016
Pros: Comfortable bed
Great location
Clean
Cons: Too expensive
A lot of additional charges... I.e. Parking, tourism taxes and sf taxes
9.2
Kathryn
Wonderful
family with older children
08-10-2016
Pros: Breakfast was provided
Cons: Wish we knew we could use the pool at the Holiday Inn up the street.
4.2
Soo
Disappointing
family with young children
08-09-2016
Pros:
Cons: I booked holiday inn express on August 5-August 7 confirmation #wuw When I booked the room I requested two double beds and payed a higher price. When I checked in the property manager said it wasn't available and had a big argument with them. They provided a roller bed but I should be getting a double bed upon my arrival. I am very disappointed with my experience with holiday inn and booking.com and will never use their service again
8.3
Hoyoung
Very Good
family with young children
08-09-2016
Pros: Very Good location.
Cons: Price. As hotels in SF are.
9.2
Cliff
Wonderful
family with older children
08-09-2016
Pros: Good location, ideal for wharf/pier and at end of tram line. Good breakfast (and unlike some reviews did not have trouble getting s seat).
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