Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located just a few blocks from the water, this property features spacious rooms and public areas. Guests are allowed to use the swimming pool at their sister property, the Holiday Inn next door.
Smoke free premises. 252 units. 4 stories, interior corridors. Accessibility (Call).
Pros: Everything was excellent, especially the friendliness and helpfulness of all members of the staff
Cons: We liked everything
10.0
Lisa
Exceptional
review category group of friends
04-16-2018
This hotel is in a...
Pros: We were lucky to have stayed in one of the newly remodeled rooms making it feel like a brand new hotel. The maintenance crew were awesome helping us with new batteries in the A/C and bringing us a trash can. Very friendly. The concierge was also very friendly and helpful
Cons: Valet was not friendly like the rest of the staff.
8.3
Vincentnguyen
Very Good
family with young children
04-15-2018
Very good
Pros: Excellent location just few mins walk to Fisherman’s Wharf. Nice food options around. Good breakfast.
Cons: Overnight front desk staff are always grumpy. Valet parking is uneccessary.
10.0
Noble
Exceptional
04-13-2018
Pros: Staff, food, design
Cons: Parking fee
9.0
Verified Hotel Guest
Wonderful
Group Traveler
04-13-2018
Pros: The hotel has an excellent location ar Fisherman Wharf and is a very good option if you will be in San Francisco for tourism. Highly recommended
Cons: The hotel included breakfast that altough is good doesn't have variety. All the days offer the same. Not many healthy options. Could be better
10.0
Janice
Exceptional
Traveling as Couple
04-13-2018
Pros: The breakfast was amazing- much better than anticipated. The location was awesome too!
Cons:
7.0
Tony
Good
Family with Teens
04-13-2018
Pros: The hotel price, excluding the parking fee, was good and the location was good.
Cons: Free breakfast was mostly processed food to seem like real food. The parking cost was outrageous--nearly $60 per day.
9.0
Verified Hotel Guest
Wonderful
Group Traveler
04-13-2018
Pros: The price and location.
Cons: Wish it had a fridge and offered bottled water.
10.0
Nancy
Exceptional
Group Traveler
04-13-2018
Pros: Location. Great Breakfast
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Location, breakfast.
Cons: No microwave or refrigerator. Difficult traffic getting to hotel, great location once we arrived.
7.0
Moises
Good
Family with Young Children
04-13-2018
Pros: Location
Cons: The floor market its very dirty
10.0
Robert
Exceptional
Traveling as Couple
04-13-2018
Pros: Exceptional customer service. They went above and beyond to make our stay a perfect experience.
Cons: An afternoon happy hour would be a nice amenity to offer.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
04-13-2018
Pros: accommodated my request for 2 beds
Cons: parking rate at $51/day is very expensive.
8.0
Verified Hotel Guest
Very Good
Solo Traveler
04-13-2018
Pros: The breakfast was better than expected. Good selection.
Cons: The air conditioner was not as robust as I would have liked, and I visited in January when it was cold.
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
04-13-2018
Pros: Location, staff
Cons: Room was too small, considering it was supposed to be a suite
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
04-13-2018
Pros: Great location, great free breakfast, clean room, comfortable bed and pillows, great water pressure in shower, great a/c, friendly and helpful staff, luggage carts freely available and room key needed to access elevator.
Cons: Terrible view, looking directly across into other rooms. Kept the curtains closed the entire time.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros:
Cons: Parking fee is much to high for hotel guest. I understand that parking is at premium om the area but most Holiday inn express offer free parking. Felt like i got gouged.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: Cleaness & great location
Cons: No
8.0
Erika
Very Good
Traveling as Couple
04-13-2018
Pros: Walking distance was very convenient to several places.
Cons: THE RIDICULOUS COST OF PARKING, NO SELF PARKING! THIS WAS VERY ANNOYING AND INCONVENIENT.
5.0
Brian
Fair
04-13-2018
Pros: Convenient location relative to waterfront actibitird
Cons: No provisions for self parking. Breakfast was less than experienced at other HIE locations.
10.0
Andrea
Exceptional
Family with Young Children
04-13-2018
Pros: The staff was wonderful right from the moment we stepped into the hotel. Easy check in and the rooms were very clean. You can't beat the amazing breakfast in the morning either! I can't imagine walking away hungry. The location was perfect as well!
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: LOCATION !!! BREAKFAST WAS GOOD THE ROOM WAS NICE AND QUIET AND CLEAN. NICE CLEAN BEDDING AND TOWELS. THE STAFF HELPFUL.
Cons: THERE WAS NO FRIDGE IN THE ROOM. NO VIEW. THE BREAKFAST WAS GOOD BUT NO FRESH VEGETABLES AND CHEESE.
10.0
Lindsay
Exceptional
Traveling as Couple
04-13-2018
Pros: location and staff
Cons: small rooms. the "suite" that had a "view" was hardly a "view" and the room was pretty small.
10.0
Brandeis
Exceptional
Solo Traveler
04-13-2018
Pros: Everything, its location is perfect for dining and sightseeing. The rooms are clean and well stocked with anything you need. Beds are incredibly comfortable. Shower had good pressure. Free breakfast was awesome! No Complaints!
Cons: Nope!
9.0
Jefferey
Wonderful
Traveling as Couple
04-13-2018
Pros:
Cons: For $----a night, I would have expected an in-room frig.
7.0
Verified Hotel Guest
Good
Solo Traveler
04-13-2018
Pros: Free breakfast and location were a plus. Hotel offers plenty of quiet rooms unlike some of the other wharf hotels. Hotel staff were very friendly and helpful. Room was clean.
Cons: Rooms were bare bones, my room had no art up at all... Just holes in the wall of where it should be. Bath tub had a rather large spot of rust, where a hole will soon be. A/c unit shook in the wall, had to use a plastic sign to stop it from shaking.
10.0
Doug
Exceptional
Traveling as Couple
04-13-2018
Pros: Modern and clean room. Great location to walk around Fisherman's Wharf. Breakfast was actually good quality and great variety.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: It is close to everything we wanted to be.
Cons: The room had an odd smell.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Location and the price.
Cons: Small fridge in the room would be an improvement as well as the view but for the price I can't complain.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: Breakfast was included. Area in front of hotel for your car to pull off the road and let you in or out. Clothesline in bathroom above bath.
Cons:
10.0
Kerstin
Exceptional
Traveling as Couple
04-13-2018
Pros: Das Hotel befindet sich in einer guten Lage um die Stadt zu erkunden, das Zimmer ist klein aber sehr sauber, Wir wohnten im vierten Stock mit Ausblick in einen Innenhof, sehr ruhig. Trotz der Größe des Hotels. Frühstück erstaunlich gut,
Cons: Die Zimmer könnten einen Kühlschrank und eine Mikrowelle haben . Ansonsten nichts zu meckern
10.0
Casandra
Exceptional
Family with Young Children
04-13-2018
Pros: Free breakfast was awesome! My sons loved it!!
Cons:
10.0
Jennifer
Exceptional
Traveling as Couple
04-13-2018
Pros: Location is great for exploring Fisherman's Wharf. Tour desk staff were extremely helpful in figuring out options - suggested Muir Woods as one option and clearly explained how to get there via ferry and shuttle.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: The room is big and quiet. Breakfast is great. And it is in the best location of the city.
Cons:
6.0
Nicholas
Pleasant
Family with Young Children
04-13-2018
Pros: Hot breakfast
Cons: Parking was $51/night. So expensive! Also no pool or hot tub. Huge bummer for the kids.
10.0
Jared
Exceptional
Family with Teens
04-13-2018
Pros: Excellent location, staff was 5 star quality, room was excellent! I would definitely return to this hotel!
Cons:
8.0
Christine
Very Good
Family with Teens
04-13-2018
Pros: Location and room was very nice
Cons: no
9.0
Lucinda
Wonderful
Family with Young Children
04-13-2018
Pros: Location was great
Cons:
10.0
Stanley
Exceptional
04-13-2018
Pros: Breakfast was great, staff was friendly & willing to help. My family had an excellent stay here.
Cons:
9.0
Verified Hotel Guest
Wonderful
04-13-2018
Pros: Location
Cons: Room view for price paid
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
04-13-2018
Pros: Nice location
Cons: 58.00 per night parking? Really? Way overpriced.
9.0
Robert
Wonderful
Senior Traveler
04-13-2018
Pros: Awesome location....loved that breakfast was included.
Cons: No.
1.0
Toby
Very Poor
Family with Young Children
04-13-2018
Pros: The hotel was in a great location,.
Cons: We had no idea that we would be forced to pay $51.00 per night for parking, and $15.00 for a roll away bed. The parking should be listed on the information page when considering this hotel.
7.0
Verified Hotel Guest
Good
Family with Teens
04-13-2018
Pros: Great hotel. Nice rooms. Super friendly front desk staff. Modern and short walk from fishermans Warf. Good value for SF.
Cons: Cost of parking $60
10.0
Verified Hotel Guest
Exceptional
04-13-2018
Pros: Location
Cons:
10.0
Suzanne
Exceptional
Traveling as Couple
04-13-2018
Pros: Excellent location. Very helpful staff. Breakfast selection was large and varied. Concierge was extremely helpful in planning our days. The room was well laid out. Really appreciated all the lamps and easy accessible electrical outlets.
Cons: The extremely loud bathroom fan.
10.0
James
Exceptional
Group Traveler
04-13-2018
Pros: Close to everything, clean comfortable and breakfast was great
Cons: Parking fee was extra!
8.0
Verified Hotel Guest
Very Good
Family with Teens
04-13-2018
Pros: Excellent breakfast Friendly housekeeping Location was excellent in fishermans warf
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