Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located just a few blocks from the water, this property features spacious rooms and public areas. Guests are allowed to use the swimming pool at their sister property, the Holiday Inn next door.
Smoke free premises. 252 units. 4 stories, interior corridors. Accessibility (Call).
Pros: location to Fisherman's Warf, the hotel room was very clean and nice.
Cons: The breakfast are was over crowded and very difficult to sit and enjoy breakfast.
7.0
Verified Hotel Guest
Good
Business Traveler
06-23-2017
Pros:
Cons: Cigarette smoke filtered into our room in the middle of the first night of our trip. We were forced to change rooms (this was a huge inconvenience). Unfortunately, hotel staff didn't do anything to improve our experience after this incident.
10.0
Zang
Exceptional
Group Traveler
06-23-2017
except expensive,other is ok
Pros: Location and breakfast
Cons: price
1.0
Peter
Very Poor
Family with Young Children
06-23-2017
Pros: The location is great and breakfast was great too.
Cons: There was no parking spot for my car and had to pay $60 per night as it was holiday season. Staff do not care much
10.0
Tina
Exceptional
Family with Young Children
06-23-2017
Pros: This was a great hotel it's plenty of space in the room they offer complimentary roll away beds the cleanliness was to my liking and that's a hard one for me this hotel is conveniently located one block from all the local shops and about close to lots
Cons: The only thing I would say is be prepared for parking feed it's 55.00 a night with tax to park at the hotel and to park one block over in a garage that was safe and we'll kept it was 36.00 but all parking Is pricy
8.0
Trey
Very Good
Group Traveler
06-23-2017
Pros:
Cons: Very small room
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Bed
Cons: Small room
8.0
Verified Hotel Guest
Very Good
Family with Teens
06-23-2017
Pros: Very friendly and competent staff. You feel welcomed as soon as you get in. Free breakfast!! Not a great selection but more than enough to keep you going. The rooms are comfortable. The location is 5 stars.
Cons: No bar service but again: location! There is a nice bar right across the street.
8.0
Verified Hotel Guest
Very Good
Group Traveler
06-23-2017
Pros: Great location! They let us check in early and leave our bags.
Cons: Only 1-2 people working the front desk even at the busiest times.
10.0
William
Exceptional
Solo Traveler
06-23-2017
Pros: I have stayed here before, great room, breakfast and location. This is where you want to be!!
Cons:
10.0
James
Exceptional
Traveling as Couple
06-23-2017
Pros: Great location, treated well.
Cons:
10.0
Louis
Exceptional
Traveling as Couple
06-23-2017
Pros: location staff
Cons: nothing
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: clean
Cons: No. This hotel was excellent.
1.0
Laurie
Very Poor
Senior Traveler
06-23-2017
Pros: We returned here, because we had such a good time last time. Room was good, food was good.
Cons: The room they gave us was on the 1st floor facing the parking lot. The noise was terrible. Cars people, trucks. The breakfast bar was overcrowded,and people were not happy. I complained when I left about the room, they said some one would be in touch.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Location.
Cons: The parking valet is too expensive for hotel guests. Please the breakfast menu not always the same everyday due to few various meals. Thankyou.
10.0
William
Exceptional
Senior Traveler
06-23-2017
Pros: Good location. Well maintained room.
Cons: The phone didn't work.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: Staff was willing to help. They allowed us an early check in and stored our suitcases for a few hours after checkout. We had a complicated trip planned.
Cons: My wife made a phone call to our cell from the hotel phone and they charged $6 for the long distance call that lasted 2 minutes.
10.0
Rogelio
Exceptional
06-23-2017
Pros: Full Breakfast and good walking distance from the wharf.
Cons:
9.0
Tammy
Wonderful
Traveling as Couple
06-23-2017
Pros: Close to everything we wanted to do!
Cons:
8.0
Debra
Very Good
Traveling as Couple
06-23-2017
Pros: Location was great!
Cons: No
8.0
Mary
Very Good
Family with Teens
06-23-2017
Pros: Convenience to sites, the breakfast and the bed
Cons: The hair dryer would not run by just turning it on. You had to manually hold the button on the wall down which made it difficult because your mother hand was on the hair dryer.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: The continental breakfast was great! It was one of the reasons we picked this hotel and we were pleasantly surprised. The workout room was small but well laid out. The room was standard.
Cons: It would have been nice if there was temporary parking available for when we needed cabs rather than waiting on the street in the pouring rain.
8.0
Verified Hotel Guest
Very Good
Group Traveler
06-23-2017
Pros: Location
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: Nice Location!
Cons: Lack of on-site parking. Valet is fine but increases the cost.
10.0
Richard
Exceptional
Group Traveler
06-23-2017
Pros: Location and breakfast.
Cons: Overnight parking was overpriced.
10.0
Leslie
Exceptional
Traveling as Couple
06-23-2017
Pros: Very clean and comfortable, staff was awesome!
Cons:
7.0
Verified Hotel Guest
Good
Family with Young Children
06-23-2017
Pros: Perfect location! Close enough to Fisherman's Wharf for an easy walk. Far enough to be away from the crowds and commotion. The complimentary breakfast was very good...lots of variety!
Cons: Parking at $50/night was a little ridiculous but I knew this going in.
9.0
Verified Hotel Guest
Wonderful
Group Traveler
06-23-2017
Pros: The price and location.
Cons: Wish it had a fridge and offered bottled water.
10.0
Nicole
Exceptional
06-23-2017
Pros: Clean, updated, breakfast has a lot of quality food and variety. Convenient location to site seeing. Staff was exceptional!
Cons: Very touristy area if you are looking for the neighborhood experience.
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
06-23-2017
Pros: The breakfast
Cons: That they over booked the type of room we wanted, amd tried to give us 2 singles rooms that were not a joining. So they gave us a handicap room which i think was wrong, what if someone needed that room, just not right view was looking at another room.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: Close to Fishermans Wharf and attractions.
Cons:
9.0
Sandy
Wonderful
Traveling as Couple
06-23-2017
Pros: I loved almost everything! Especially the later check out time, the well maintained/stocked breakfast area, and awesome bed!
Cons: My only complaint is the paper products in the bathroom! They (toilet paper and facial tissue) are not soft and rough on my skin. Maybe it could have been my sensitive skin, but I got lightly irritated after prolonged use.
8.0
Verified Hotel Guest
Very Good
Group Traveler
06-23-2017
Pros: it is great located and it takes you only few minutes to be at fishermans wharf
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Location, breakfast.
Cons: No microwave or refrigerator. Difficult traffic getting to hotel, great location once we arrived.
7.0
Moises
Good
Family with Young Children
06-23-2017
Pros: Location
Cons: The floor market its very dirty
9.0
Verified Hotel Guest
Wonderful
Business Traveler
06-23-2017
Pros: location, location, location. value
Cons: more desk space in room
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros: The location since it was right down the street from Fishermans Wharf. It also provided free breakfast which was a good selection.
Cons: Yes, they charged $58 PER NIGHT to park at the hotel. There are other parking structures close by that have a max of $45 a night. That price was not advertised or mentioned anywhere on the website either.
10.0
Becky
Exceptional
Group Traveler
06-23-2017
Pros: Location! Staff were really kind and helpful. The concierges were very useful in helping us to plan a great trip! Thank you so much
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Teens
06-23-2017
Pros: accommodated my request for 2 beds
Cons: parking rate at $51/day is very expensive.
10.0
Yuriy
Exceptional
Business Traveler
06-23-2017
Pros: Great location! Good price, nice breakfast. But like everywhere else in san francisco patking expensive. But after 7pm free street parking around the corner till 9am.
Cons:
8.0
Verified Hotel Guest
Very Good
Solo Traveler
06-23-2017
Pros: The breakfast was better than expected. Good selection.
Cons: The air conditioner was not as robust as I would have liked, and I visited in January when it was cold.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: Cleaness & great location
Cons: No
5.0
Brian
Fair
06-23-2017
Pros: Convenient location relative to waterfront actibitird
Cons: No provisions for self parking. Breakfast was less than experienced at other HIE locations.
10.0
Jason
Exceptional
06-23-2017
Pros: Location
Cons:
10.0
Andrea
Exceptional
Family with Young Children
06-23-2017
Pros: The staff was wonderful right from the moment we stepped into the hotel. Easy check in and the rooms were very clean. You can't beat the amazing breakfast in the morning either! I can't imagine walking away hungry. The location was perfect as well!
Cons:
8.0
Allen
Very Good
Traveling as Couple
06-23-2017
Pros: Within a few minutes walk from the Warf, water, food, shopping etc.
Cons: No fridge in rooms.
10.0
Sullivan
Exceptional
Solo Traveler
06-23-2017
Pros: Clean room great location and fair prices
Cons:
10.0
Lindsay
Exceptional
Traveling as Couple
06-23-2017
Pros: location and staff
Cons: small rooms. the "suite" that had a "view" was hardly a "view" and the room was pretty small.
10.0
Brandeis
Exceptional
Solo Traveler
06-23-2017
Pros: Everything, its location is perfect for dining and sightseeing. The rooms are clean and well stocked with anything you need. Beds are incredibly comfortable. Shower had good pressure. Free breakfast was awesome! No Complaints!
Cons: Nope!
7.0
Verified Hotel Guest
Good
Solo Traveler
06-23-2017
Pros: Free breakfast and location were a plus. Hotel offers plenty of quiet rooms unlike some of the other wharf hotels. Hotel staff were very friendly and helpful. Room was clean.
Cons: Rooms were bare bones, my room had no art up at all... Just holes in the wall of where it should be. Bath tub had a rather large spot of rust, where a hole will soon be. A/c unit shook in the wall, had to use a plastic sign to stop it from shaking.
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