Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located just a few blocks from the water, this property features spacious rooms and public areas. Guests are allowed to use the swimming pool at their sister property, the Holiday Inn next door.
Smoke free premises. 252 units. 4 stories, interior corridors. Accessibility (Call).
Pros: We returned here, because we had such a good time last time. Room was good, food was good.
Cons: The room they gave us was on the 1st floor facing the parking lot. The noise was terrible. Cars people, trucks. The breakfast bar was overcrowded,and people were not happy. I complained when I left about the room, they said some one would be in touch.
7.0
Verified Hotel Guest
Good
Traveling as Couple
10-13-2017
Pros: Breakfast- location
Cons: Expensive parking
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: Staff was willing to help. They allowed us an early check in and stored our suitcases for a few hours after checkout. We had a complicated trip planned.
Cons: My wife made a phone call to our cell from the hotel phone and they charged $6 for the long distance call that lasted 2 minutes.
9.0
Tammy
Wonderful
Traveling as Couple
10-13-2017
Pros: Close to everything we wanted to do!
Cons:
8.0
Mary
Very Good
Family with Teens
10-13-2017
Pros: Convenience to sites, the breakfast and the bed
Cons: The hair dryer would not run by just turning it on. You had to manually hold the button on the wall down which made it difficult because your mother hand was on the hair dryer.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-13-2017
Pros: The continental breakfast was great! It was one of the reasons we picked this hotel and we were pleasantly surprised. The workout room was small but well laid out. The room was standard.
Cons: It would have been nice if there was temporary parking available for when we needed cabs rather than waiting on the street in the pouring rain.
8.0
Verified Hotel Guest
Very Good
Group Traveler
10-13-2017
Pros: Location
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: Nice Location!
Cons: Lack of on-site parking. Valet is fine but increases the cost.
7.0
Verified Hotel Guest
Good
Family with Young Children
10-13-2017
Pros: Perfect location! Close enough to Fisherman's Wharf for an easy walk. Far enough to be away from the crowds and commotion. The complimentary breakfast was very good...lots of variety!
Cons: Parking at $50/night was a little ridiculous but I knew this going in.
7.0
Tony
Good
Family with Teens
10-13-2017
Pros: The hotel price, excluding the parking fee, was good and the location was good.
Cons: Free breakfast was mostly processed food to seem like real food. The parking cost was outrageous--nearly $60 per day.
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
10-13-2017
Pros: The free breakfast, pretty close to a Embassy Suites breakfast, not quite but close
Cons: Parking fee of $50+ dollars is a joke
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
10-13-2017
Pros: The breakfast
Cons: That they over booked the type of room we wanted, amd tried to give us 2 singles rooms that were not a joining. So they gave us a handicap room which i think was wrong, what if someone needed that room, just not right view was looking at another room.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: Close to Fishermans Wharf and attractions.
Cons:
9.0
Sandy
Wonderful
Traveling as Couple
10-13-2017
Pros: I loved almost everything! Especially the later check out time, the well maintained/stocked breakfast area, and awesome bed!
Cons: My only complaint is the paper products in the bathroom! They (toilet paper and facial tissue) are not soft and rough on my skin. Maybe it could have been my sensitive skin, but I got lightly irritated after prolonged use.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: Location, breakfast.
Cons: No microwave or refrigerator. Difficult traffic getting to hotel, great location once we arrived.
10.0
Robert
Exceptional
Traveling as Couple
10-13-2017
Pros: Exceptional customer service. They went above and beyond to make our stay a perfect experience.
Cons: We wish they had a jacuzzi.
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
10-13-2017
Pros: Location
Cons: Parking $116 for two nights.
10.0
Ye
Exceptional
Family with Young Children
10-13-2017
Pros: the fabulous location and very comfortable bed. Manager is very helpful and professional.
Cons: No
9.0
Jae Cheon
Wonderful
Business Traveler
10-13-2017
Pros:
Cons: Cockroach on the bed
10.0
Yuriy
Exceptional
Business Traveler
10-13-2017
Pros: Great location! Good price, nice breakfast. But like everywhere else in san francisco patking expensive. But after 7pm free street parking around the corner till 9am.
Cons:
8.0
Verified Hotel Guest
Very Good
Solo Traveler
10-13-2017
Pros: The breakfast was better than expected. Good selection.
Cons: The air conditioner was not as robust as I would have liked, and I visited in January when it was cold.
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
10-13-2017
Pros: Location, staff
Cons: Room was too small, considering it was supposed to be a suite
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
10-13-2017
Pros: Great location, great free breakfast, clean room, comfortable bed and pillows, great water pressure in shower, great a/c, friendly and helpful staff, luggage carts freely available and room key needed to access elevator.
Cons: Terrible view, looking directly across into other rooms. Kept the curtains closed the entire time.
5.0
Brian
Fair
10-13-2017
Pros: Convenient location relative to waterfront actibitird
Cons: No provisions for self parking. Breakfast was less than experienced at other HIE locations.
10.0
Jason
Exceptional
10-13-2017
Pros: Location
Cons:
10.0
Lindsay
Exceptional
Traveling as Couple
10-13-2017
Pros: location and staff
Cons: small rooms. the "suite" that had a "view" was hardly a "view" and the room was pretty small.
10.0
Brandeis
Exceptional
Solo Traveler
10-13-2017
Pros: Everything, its location is perfect for dining and sightseeing. The rooms are clean and well stocked with anything you need. Beds are incredibly comfortable. Shower had good pressure. Free breakfast was awesome! No Complaints!
Cons: Nope!
9.0
Jefferey
Wonderful
Traveling as Couple
10-13-2017
Pros:
Cons: For $----a night, I would have expected an in-room frig.
7.0
Verified Hotel Guest
Good
Solo Traveler
10-13-2017
Pros: Free breakfast and location were a plus. Hotel offers plenty of quiet rooms unlike some of the other wharf hotels. Hotel staff were very friendly and helpful. Room was clean.
Cons: Rooms were bare bones, my room had no art up at all... Just holes in the wall of where it should be. Bath tub had a rather large spot of rust, where a hole will soon be. A/c unit shook in the wall, had to use a plastic sign to stop it from shaking.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: Location and free breakfast
Cons: no
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: It is close to everything we wanted to be.
Cons: The room had an odd smell.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: Location and the price.
Cons: Small fridge in the room would be an improvement as well as the view but for the price I can't complain.
10.0
Casandra
Exceptional
Family with Young Children
10-13-2017
Pros: Free breakfast was awesome! My sons loved it!!
Cons:
7.0
Eric
Good
Business Traveler
10-13-2017
Pros: Included breakfast
Cons: My window looked into another room. The carpet was very dirty and had stains all over it. There was rust in places. The breakfast was very blah.
10.0
Verified Hotel Guest
Exceptional
10-13-2017
Pros:
Cons: Clean, great location, friendly staff, love the decor in the room.
10.0
Amy
Exceptional
Family with Teens
10-13-2017
Pros: Price was perfect and the location was even better.I would definetly stay here again.
Cons: Cost of parking. Front desk staff weren't to friendly.
10.0
Robert
Exceptional
Senior Traveler
10-13-2017
Pros: LocTion and breakfast
Cons:
10.0
Nghia
Exceptional
Traveling as Couple
10-13-2017
Pros: It's location and services.
Cons: Nothing to criticize.
10.0
Jared
Exceptional
Family with Teens
10-13-2017
Pros: Excellent location, staff was 5 star quality, room was excellent! I would definitely return to this hotel!
Cons:
8.0
Christine
Very Good
Family with Teens
10-13-2017
Pros: Location and room was very nice
Cons: no
10.0
Stanley
Exceptional
10-13-2017
Pros: Breakfast was great, staff was friendly & willing to help. My family had an excellent stay here.
Cons:
9.0
Verified Hotel Guest
Wonderful
10-13-2017
Pros: Location
Cons: Room view for price paid
10.0
Verified Hotel Guest
Exceptional
Family with Teens
10-13-2017
Pros: We liked the convenient location as it was close to transit, restaurants and shops. In addition we liked the cleanliness and layout of our room and the variety of breakfast food choices. We also appreciated that they honored our guarantee of 2 beds.
Cons: Our window view was unattractive as it looked at other rooms. Also the toilet needed maintenance as we continuously heard water filling the tank. One of the two elevators needed maintenance as it made unusual noises and jolted as it leveled to stop.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
10-13-2017
Pros: Great location for tourists; full breakfast buffet offered
Cons:
9.0
Robert
Wonderful
Senior Traveler
10-13-2017
Pros: Awesome location....loved that breakfast was included.
Cons: No.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
10-13-2017
Pros: Location, location, location! Also, breakfast was good.
Cons:
1.0
Toby
Very Poor
Family with Young Children
10-13-2017
Pros: The hotel was in a great location,.
Cons: We had no idea that we would be forced to pay $51.00 per night for parking, and $15.00 for a roll away bed. The parking should be listed on the information page when considering this hotel.
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