Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Located just a few blocks from the water, this property features spacious rooms and public areas. Guests are allowed to use the swimming pool at their sister property, the Holiday Inn next door.
Smoke free premises. 252 units. 4 stories, interior corridors. Accessibility (Call).
Cons: With my wife being handicap and the need to access the vehicle safely was a plus as the Attendant made sure the Vehicle was readily accessible. The issue we have is that we were surprised to be charged 52.00 dollars for the privilege to park in a handicap
10.0
Anonymous
Exceptional
08-11-2017
Fantastic staff!
Pros: Breakfast was awesome!
Cons: Need coffee pot in lobby prior to breakfast being served
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons: the cost of parking was quite expensive compared to other places we stayed throughout the USA
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location, breakfast service, cleanliness
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff was great and very helpful
Cons: Didn't like getting woke up at 4 am when the garbage truck was picking up hotels dumpster under my room
8.0
Anonymous
Very Good
08-11-2017
Pros: Great location! They let us check in early and leave our bags.
Cons: Only 1-2 people working the front desk even at the busiest times.
10.0
Anonymous
Exceptional
08-11-2017
Pros: I have stayed here before, great room, breakfast and location. This is where you want to be!!
Cons:
4.0
Anonymous
Disappointing
08-11-2017
Pros:
Cons: Paying $48 a night to park is little steep
5.0
Anonymous
Fair
08-11-2017
Pros: The hotel was clean and contemporary. The people were nice.
Cons: We were given a handicap accessable room with no view. I was charged $50 for some unknown reason. Also, I'm fairly certain their free breakfast gave me food poisoning, which cost me $100 in fees for the tour van I vomitted in.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Good location. Well maintained room.
Cons: The phone didn't work.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was willing to help. They allowed us an early check in and stored our suitcases for a few hours after checkout. We had a complicated trip planned.
Cons: My wife made a phone call to our cell from the hotel phone and they charged $6 for the long distance call that lasted 2 minutes.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location was great!
Cons: No
8.0
Anonymous
Very Good
08-11-2017
Pros: Convenience to sites, the breakfast and the bed
Cons: The hair dryer would not run by just turning it on. You had to manually hold the button on the wall down which made it difficult because your mother hand was on the hair dryer.
8.0
Anonymous
Very Good
08-11-2017
Pros:
Cons: They charge $50 parking fee and the website did not mention that. Option go across the street $30 for private parking. Still expensive but a bit cheaper.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very clean and comfortable, staff was awesome!
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: The hotel has an excellent location ar Fisherman Wharf and is a very good option if you will be in San Francisco for tourism. Highly recommended
Cons: The hotel included breakfast that altough is good doesn't have variety. All the days offer the same. Not many healthy options. Could be better
10.0
Anonymous
Exceptional
08-11-2017
Pros: The breakfast was amazing- much better than anticipated. The location was awesome too!
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Perfect location! Close enough to Fisherman's Wharf for an easy walk. Far enough to be away from the crowds and commotion. The complimentary breakfast was very good...lots of variety!
Cons: Parking at $50/night was a little ridiculous but I knew this going in.
7.0
Anonymous
Good
08-11-2017
Pros: The hotel price, excluding the parking fee, was good and the location was good.
Cons: Free breakfast was mostly processed food to seem like real food. The parking cost was outrageous--nearly $60 per day.
6.0
Anonymous
Pleasant
08-11-2017
Pros: The free breakfast, pretty close to a Embassy Suites breakfast, not quite but close
Cons: Parking fee of $50+ dollars is a joke
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean, updated, breakfast has a lot of quality food and variety. Convenient location to site seeing. Staff was exceptional!
Cons: Very touristy area if you are looking for the neighborhood experience.
4.0
Anonymous
Disappointing
08-11-2017
Pros: The breakfast
Cons: That they over booked the type of room we wanted, amd tried to give us 2 singles rooms that were not a joining. So they gave us a handicap room which i think was wrong, what if someone needed that room, just not right view was looking at another room.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Close to Fishermans Wharf and attractions.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location. Great Breakfast
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Location, breakfast.
Cons: No microwave or refrigerator. Difficult traffic getting to hotel, great location once we arrived.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Exceptional customer service. They went above and beyond to make our stay a perfect experience.
Cons: We wish they had a jacuzzi.
10.0
Anonymous
Exceptional
08-11-2017
Pros: the fabulous location and very comfortable bed. Manager is very helpful and professional.
Cons: No
9.0
Anonymous
Wonderful
08-11-2017
Pros: location, location, location. value
Cons: more desk space in room
7.0
Anonymous
Good
08-11-2017
Pros: The location since it was right down the street from Fishermans Wharf. It also provided free breakfast which was a good selection.
Cons: Yes, they charged $58 PER NIGHT to park at the hotel. There are other parking structures close by that have a max of $45 a night. That price was not advertised or mentioned anywhere on the website either.
8.0
Anonymous
Very Good
08-11-2017
Pros: Cleanliness,,,
Cons: How slow your elevators where,
8.0
Anonymous
Very Good
08-11-2017
Pros: The breakfast was better than expected. Good selection.
Cons: The air conditioner was not as robust as I would have liked, and I visited in January when it was cold.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Location was great.
Cons: Parking prices! $57 with tax! Crazy!!
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location, staff
Cons: Room was too small, considering it was supposed to be a suite
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great location, great free breakfast, clean room, comfortable bed and pillows, great water pressure in shower, great a/c, friendly and helpful staff, luggage carts freely available and room key needed to access elevator.
Cons: Terrible view, looking directly across into other rooms. Kept the curtains closed the entire time.
8.0
Anonymous
Very Good
08-11-2017
Pros:
Cons: Parking fee is much to high for hotel guest. I understand that parking is at premium om the area but most Holiday inn express offer free parking. Felt like i got gouged.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Cleaness & great location
Cons: No
5.0
Anonymous
Fair
08-11-2017
Pros: Convenient location relative to waterfront actibitird
Cons: No provisions for self parking. Breakfast was less than experienced at other HIE locations.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was wonderful right from the moment we stepped into the hotel. Easy check in and the rooms were very clean. You can't beat the amazing breakfast in the morning either! I can't imagine walking away hungry. The location was perfect as well!
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Within a few minutes walk from the Warf, water, food, shopping etc.
Cons: No fridge in rooms.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location was great!
Cons: Water pressure in shower was weak
10.0
Anonymous
Exceptional
08-11-2017
Pros: LOCATION !!! BREAKFAST WAS GOOD THE ROOM WAS NICE AND QUIET AND CLEAN. NICE CLEAN BEDDING AND TOWELS. THE STAFF HELPFUL.
Cons: THERE WAS NO FRIDGE IN THE ROOM. NO VIEW. THE BREAKFAST WAS GOOD BUT NO FRESH VEGETABLES AND CHEESE.
7.0
Anonymous
Good
08-11-2017
Pros: Free breakfast and location were a plus. Hotel offers plenty of quiet rooms unlike some of the other wharf hotels. Hotel staff were very friendly and helpful. Room was clean.
Cons: Rooms were bare bones, my room had no art up at all... Just holes in the wall of where it should be. Bath tub had a rather large spot of rust, where a hole will soon be. A/c unit shook in the wall, had to use a plastic sign to stop it from shaking.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Modern and clean room. Great location to walk around Fisherman's Wharf. Breakfast was actually good quality and great variety.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and free breakfast
Cons: no
10.0
Anonymous
Exceptional
08-11-2017
Pros: FANTASTIC STAY . AREA CLOSE TO PUBLIC TRANSPORTATION THE BREAKFEAST GREAT
Cons: NOTHING
8.0
Anonymous
Very Good
08-11-2017
Pros: Location and the price.
Cons: Small fridge in the room would be an improvement as well as the view but for the price I can't complain.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great location, nice breakfast, clean. Friendly staff overall great experience!
Cons: Parking
10.0
Anonymous
Exceptional
08-11-2017
Pros: Das Hotel befindet sich in einer guten Lage um die Stadt zu erkunden, das Zimmer ist klein aber sehr sauber, Wir wohnten im vierten Stock mit Ausblick in einen Innenhof, sehr ruhig. Trotz der Größe des Hotels. Frühstück erstaunlich gut,
Cons: Die Zimmer könnten einen Kühlschrank und eine Mikrowelle haben . Ansonsten nichts zu meckern
10.0
Anonymous
Exceptional
08-11-2017
Pros: Price was perfect and the location was even better.I would definetly stay here again.
Cons: Cost of parking. Front desk staff weren't to friendly.
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