The corner rooms on the higher floors have some of the most spectacular views of the city and the bay.
Smoke free premises. 496 units. 26 stories, interior corridors. Accessibility (Call).
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 1612 guests
Showing reviews 1 - 5 of 50
7.0
Anonymous
Good
08-11-2017
Pros: Onsite laundry was convenient and check in staff was friendly.
Cons: 40+ a night for parking...crazy
9.0
Anonymous
Wonderful
08-11-2017
Pros: The room was very nice; a lot nicer than I expected. And the price made it completely affordable. Took under a minute to check in. No problem with adding additional names to the room. Also the food in the restaurant downstairs was really good !
Cons: Only negative was how loud it was but there's nothing that the hotel can do about this; it's on a really busy street.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The view from our 17th floor room.
Cons: Parking was pricey, but ergot lucky and found street parking in front.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location close to Fisherman's Wharf, Chinatown, and Union Square. Walking distance to cable cars and bus routes.
Cons: Parking is $40 a day.
8.0
Anonymous
Very Good
08-11-2017
Pros: It was quiet for the location (of being on a main thoroughfare)then being on the next-to-top floor could have been a factor. I just needed a place to sleep prior to a hospital visit to UCSF and all worked out fine.
Cons: I would have preferred to know about the $40.00 parking charge prior to receiving my morning bill. Also I was given a card to exit the parking facility the next day then it did not work and I was asked to pay again (which I contested).
8.0
Anonymous
Very Good
08-11-2017
Pros: Location is great! Very clean!
Cons: Being high priced as it is, I feel parking and breakfast should not be additional charges. $45 to park and $20 for breakfast! At $--- per night, this should be included.
8.0
Anonymous
Very Good
08-11-2017
Pros: The location was great.
Cons: Parking fee $45
9.0
Anonymous
Wonderful
08-11-2017
Pros: The hotel rooms were comfortable and clean. The location was convenient to many things. The staff was very friendly and helpful.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: The hotel was clean and quiet. The location was great and the staff were helpful.
Cons: no
9.0
Anonymous
Wonderful
08-11-2017
Pros: It's location, Bars & restaurants are in walking distance or short 5min drive if u have a car, the pool is warm not super heated since it's outside, clean room nice view, just fyi 2 beds r full size not queen. There parking lot is easy to access self park
Cons: parking is 45.37 per night, but pay it, others peple I met w kids walk 5 or even 8 blocks to their hotel if u park in the st or if ur going drink u won't be in shape to find ur car let alone walk to hotel or have ur car broken into, seen that too
8.0
Anonymous
Very Good
08-11-2017
Pros: Location is great!
Cons: Expensive parking
10.0
Anonymous
Exceptional
08-11-2017
Pros: Good price, well located, friendly staff.
Cons: Jus a little bit of corrosion showing on bathtub. Other than that it was perfect!
7.0
Anonymous
Good
08-11-2017
Pros: Location is good
Cons: If you room is close to elevator, it will be a lot noises ! Room is not clean when I checked in !!
4.6
Anonymous
Disappointing
08-18-2017
The photos looked great, but...
Pros: It was close to the bus line
Cons: For the price of $350 a night we could have stayed down near fishermans wharf where it was far more scenic and with more activities. The photos made the place look great but it was an old building (our toilet clogged with minimal effort and required a maintenance visit), with poor ventilation and condensation on the inside of the windows. We were given three towels for four of us in the spirit of drought response which I am happy to honor but for the price of $870 for two nights (we paid $40/ day to park) I think sharing towels might be more of a cost cutting tactic for Holiday Inn (what's good for the goose....).
9.6
Anonymous
Exceptional
08-17-2017
Brilliant hotel.
Pros: Everything was perfect and views from the higher rooms are brilliant.
Cons: Parking is a bit expensive.
10.0
Anonymous
Exceptional
08-16-2017
Great hotel for a short...
Pros: The hotels location was amazing really near to the tram lines and fisherman's wharf . The hotel was very clean and the staff were extremely helpful and friendly .the kids loved the pool which is on the 6 th floor .the breakfast buffet was amazing it filled you up for most of the day which really helped when we were busy sight seeing .I would definately recommend this hotel
Cons:
7.9
Anonymous
Good
08-13-2017
Good hotel for a city...
Pros: Large, smart and clean hotel. Location is OK. Great breakfast, but expensive.
Cons: Accidentally left a sweater in the room, this was not registered by Lost-and-Found when we called for it two days later.
8.8
Anonymous
Excellent
08-12-2017
High yield stay in heart...
Pros: Quiet rooms even being off of Van Ness (busy street) -- great location however in heart of city and walkable to tons of great eats off of Polk Ave.(1 block away).rooms also well appointed and updated. On site parking also good (please factor this in on your booking... my rate DID NOT include this 35/day charge). Staff VERY friendly and accommodating.
Cons: Pool mainenence a little lacking (patio chairs and furniture and overall space not as well maintained as expected vs rest of property). Parking not included in rate (see above) however this is standard among SF properties...
9.6
Anonymous
Exceptional
08-11-2017
Milda at front desk was...
Pros: Food options were great. We had two 17 year old girls, one is vegan & other makes very healthy food choices. We ate at the hotel restaurant on several occasions. A Whole Foods grocery was very close to pick up extra fruit for girls. We also ate at Toast, a restaurant recommended by hotel.
Cons: Paying for rental car parking. We used public transportation for most of our transportation. If we were to come again, would probably not rent the car except on limited basis.
10.0
Anonymous
Exceptional
08-10-2017
Awesome
Pros: Everthing
Cons:
8.8
Anonymous
Excellent
08-10-2017
Fabulous
Pros: Nice centrally located hotel with walking distance to both Fisherman's Wharf and Chinatown. The pool on the roof was nice. Good service and nice clean rooms.
Cons: Breakfast was good but very expensive. It should have been included or at least with a big discount for hotel guests.
5.6
Anonymous
Okay
08-09-2017
Price too high for what...
Pros: Fairly close to attractions. Staff was friendly. Room was clean.
Cons: Bed was extremely hard and uncomfortable. Room was very small. When someone takes a shower it sounds like there's construction going on (think jack hammer) because of all of the rattling inside the walls. Room was right next to elevators, so that was pretty noisy as well. The service in the hotel restaurant was ridiculously slow. Parking costs $45+ PER NIGHT!
10.0
Anonymous
Exceptional
08-09-2017
Exceptional
Pros: Very comfortable beds - awesome location. Excellent and friendly staff, so helpful and professional.
Cons:
8.8
Anonymous
Excellent
08-08-2017
Good hotel
Pros: Good room and hotel but little old location is good some good halal Resturants are very near
Cons: Location almost 20 mints walk to union square to get hop on hop off bus
5.4
Anonymous
Fair
08-08-2017
Too hot and noisy aircon
Pros: It was next to good transportation links and was OK price wise
Cons: The hotel was tired and felt a bit old.
The air con was really noisy and the windows didn't open so not great for trying to get to sleep.
5.8
Anonymous
Okay
08-07-2017
Good location. Disinterested staff
Pros: Charles the Bell Captain was the best person there!
Cons: The bar staff were unhelpful. the Concierge (pictured) was scruffy , not in uniform, unhelpful. The reception staff did little to assist.
7.1
Anonymous
Good
08-06-2017
enjoyable stay due to location,...
Pros: Customer Service was excellent, 1st room too small for 4 so asked & was moved to much bigger room (part of suite) but only with rollaway beds & bed settee.
Cons: Rooms too small for such a high price. Car parking costs expensive.
8.3
Anonymous
Very Good
08-05-2017
Pleasant Visit
Pros: Safe location, parking was pricy front desk always had great staff. Close to Street car.
Cons: Continental Breakfast, or just coffee. Included would be nice. Parking issue and homeless issue is a problem in this area.
9.6
Anonymous
Exceptional
08-04-2017
it was all we could...
Pros: the hotel was too rate. friendly helpful staff excellent location will definitely b back
Cons:
10.0
Anonymous
Exceptional
08-04-2017
First stop San Francisco
Pros: Clean comfortable rooms, fantastic facilities and friendly helpful staff
Cons: Local area had some rough patches, fine during the day but not after dark.
7.9
Anonymous
Good
08-03-2017
Enjoyable, friendly and accommodating
Pros: Beds very comfy. Excellent pillows and generally friendly staff at reception and in the lobby.
Cons: Towel provision for the swimming pool. Parking charges a little excessive.
8.8
Anonymous
Excellent
08-03-2017
Great
Pros: Friendly welcome, room was very high up so great views.
Cons: The Hotel is a long walk from fisherman's wharf and union square etc. Any longer than one night and we would have probably spent alot of money on public transport.
10.0
Anonymous
Exceptional
08-03-2017
Very nice
Pros: Clean rooms, amazing staff and incredible views from the room!
Cons: You need more staff and more attentive staff in the bar and breakfast area. We were in a rush in the am and it took over 20 min to get an order in! We paid around $15.00 to $20. A plate and did not have time to eat it. Only the buffet if you are in a rush! I don't like to eat off of buffets.
7.1
Anonymous
Good
08-03-2017
Good stay, nice area, clean,...
Pros: Nice stay, clean, a good hotel for a stay in SF.
Cons:
7.1
Anonymous
Good
08-03-2017
July family visit to SF
Pros: Good location - plenty around. Nice (small) Gym & Pool. Decent breakfast. Water machine in Gym offered good water. Nice offer to takeaway drink after your breakfast. Nice big screens in restaurant.
Cons: Parking expensive at $45 per night (that's SF for you but be ready if staying for several nights - we stayed 5 so $225 all in just to park the car). No bottled water in room and rooms a little small for 4 of us. Breakfast included but was only for two people in my 'package' even though we booked room for 4 (two adults and two teens). Meant a rotation of who went down for breakfast instead of starting the day together. Probably in the small print, but comes over as a little stingy especially given the rate we were paying.
3.8
Anonymous
Poor
08-03-2017
Poor
Pros:
Cons: The parking too expensive
8.3
Anonymous
Very Good
08-02-2017
Very good
Pros: Great locations on the road between Yosemite and Las Vegas.
Cons: Wifi was slow when it worked, which was a dissappointing for a hotel in this price range.
10.0
Anonymous
Exceptional
08-02-2017
Perfect hotel
Pros: Pool with view awesome. Value for money self service laundry. Plenty of coffee in room. Great maid service. Very close to start of cable line California and can mess so guaranteed a ride unlike other lines! Plenty of buses to get around too.
Cons:
5.0
Anonymous
Fair
08-02-2017
Passable
Pros: Staff was friendly
Cons: Carpet in our room reeked of smelly, stinky feet. Disgusting!
9.6
Anonymous
Exceptional
08-01-2017
Awesome trip to San Fransisco...
Pros: We were able to get a room that overlooked the San Fransisco Bay and the City. This was a tremendous view. I highly recommend paying a little more for this as it was great waking up and going to bed to the city view. You are able to walk to may places, but public transportation is right out the front door. A short bus ride (or walk if you are adventurous) to Fisherman's Wharf, which is were we spent a great deal of time. Take some time to ride the cable cars as that was a nice experience.
Cons: Parking was a little expensive, but it was not a surprise as I read about it before booking.
5.4
Anonymous
Fair
08-01-2017
No value for money, big...
Pros:
Cons: Hotel is too expensive and no value for money. Big cars cannot be parked inside as the car parking is very small in height , so do not take big 4 by 4 cars. The parking out side is very expensive, it is around USD 40 per day so better not to take car in the hotel
9.2
Anonymous
Wonderful
08-01-2017
Very Nice Family Hotel
Pros:
Cons: The Grab and Go staff seemed annoyed every time I bought something. Especially when we ordered egg sandwiches.
8.3
Anonymous
Very Good
07-31-2017
Very good
Pros: Close to public transportation, shops and a variety of food all within walking distance. Will definitely stay there again.
Cons:
7.1
Anonymous
Good
07-30-2017
Great hotel with amazing views...
Pros: The staff were very friendly and helpful. The view from our room was amazing! It was close to restaurants, and popular sites.
Cons:
10.0
Anonymous
Exceptional
07-30-2017
Exceptional
Pros: Everything is good
Cons:
8.8
Anonymous
Excellent
07-29-2017
Great city and good hotel.
Pros: Good to have a fridge in the room. Nice view and the beds were very comfortable. Porrige at the breakfast buffet was a nice surprise.
Cons: The price was quite high.
8.3
Anonymous
Very Good
07-29-2017
Clean and convenient
Pros: Clean and convenient hotel.
Cons: The neighborhood has not much to offer, so you need to make an extra mile to get to the good locations
9.6
Anonymous
Exceptional
07-28-2017
Exceptional
Pros: Great location, we had a good rate, nice hotel
Cons:
8.3
Anonymous
Very Good
07-27-2017
Very nice, but not perfect
Pros: Clean effectively daily. Nice restaurant, but a bit over priced.
Cons: One concern was we had to resign in daily for Wi-Fi access.
10.0
Anonymous
Exceptional
07-27-2017
Exceptional
Pros: Very comfy bed, very clean. Had an enjoyable stay
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