The corner rooms on the higher floors have some of the most spectacular views of the city and the bay.
Smoke free premises. 496 units. 26 stories, interior corridors. Accessibility (Call).
Pros: The view! Coffee shop looked very pleasant, but I didn't have time to sample. 2 Starbucks within a stones throw!
Cons: Windows didn't open, terrible because I'm claustrophobic. Bathroom ventilation was broken/inadequate, and staff refused to fix. Reported to SF Bldg inspector. Too much security--it was a pain to have to use key cards on the elevator.
5.4
Eduardo
Fair
mature couple
09-28-2016
Pros: Accommodations ok
Cons: $ 40.00 for parking overnight? Terrible ...what a ripoff!!
10.0
Line
Exceptional
review category group of friends
09-28-2016
Pros: Comfotable bed and excellent breakfast
Cons: Nothing
10.0
Jinmei
Exceptional
family with young children
09-25-2016
Pros: Convenient place and comfortable and friendly
Cons: I love all
10.0
Olivier
Exceptional
family with young children
09-23-2016
Pros: Very good location, excellent breakfast
Cons:
9.2
Edward
Wonderful
family with young children
09-22-2016
Pros: Good location, very helpful staff, clean and modern room with amazing views from 26th floor. Good location at the end of the California Cable Car. Easy to get around the city on public transport.
Cons: All good!
7.1
John
Good
solo traveller
09-20-2016
Pros: Had what we asked for and the cafe was good too.
Cons: Nothing really.very pleasant
7.5
Larry
Good
mature couple
09-19-2016
Pros: The bed was comfortable. The MUNI was easily accessible.
Cons: Granted we were near the Tenderloin, but I wish the streets didn't smell so much like urine. Felt safe for the most part. Had to stay aware of my surroundings.
9.6
Wendy
Exceptional
review category group of friends
09-19-2016
Pros: Very comfortable bed and we had a wonderful upgrade to the 26th floor
Cons: The front desk seemed a bit chaotic as far as where the line was.
4.2
Stephen
Disappointing
mature couple
09-18-2016
Pros:
Cons: Coffee machine virtually impossible to use. Its to do with exact poition of cup not mentioned anywhere. My wife had to go without tea. Complaints did not resolve this.
Internet difficult to access resulting in my wasting time and disrupting further travel plans. Will not visit again or recommend this place.
10.0
Mick1312
Exceptional
solo traveller
09-18-2016
Pros: Nice hotel, nice restaurant and very helpful staff. Quite central for walking out and on a main street for tram and taxis.Loads to do and see in the city.
Cons: Nothing.
8.8
Syamsur
Excellent
solo traveller
09-18-2016
Pros: Near high way
Cons: No thing
8.8
Dorothy
Excellent
mature couple
09-17-2016
Pros: Clean comfortable and on site car park plus restaurant. Van Ness is a good location for driving to and from.
Cons: Was a bit further to walk to Union Square than I anticipated and a long walk to Fishermans Wharf.
7.1
Alison
Good
family with older children
09-17-2016
Pros: Clean. Regular beds comfortable. If you didn't need extra beds all would be good.
Cons: Extra bedding had things mattress and was saggy. Only place to put it meant it was in front of the air con vent. Road noise outside meant it was too noisy to have the windows open at night
9.6
Kenneth
Exceptional
mature couple
09-15-2016
Pros: Lovely centrally located hotel. We had a fantastic room on top floor with views to the bay. Staff always very friendly and helpful
Cons:
8.3
Kathleen
Very Good
young couple
09-15-2016
Pros: The location was great and near to all attractions. the staff were friendly enough. We only used the Hotel for sleeping in really.
Cons: When we first checked in we were placed in a room right next to the lifts where you could hear the lift shafts going up and down, we asked to be moved, which was fine. Also our room was not cleaned on one day and also heard another person complaining of the same. I do feel sometimes that booking through this site Hotels do not provide you with the best rooms for some reason. The breakfast is also pretty expensive but Starbucks down the road.
8.8
Bjoern
Excellent
family with young children
09-09-2016
Pros: Good Hotel with a perfect location directly at the Ende Station oft the cable car line california street. Friendly people at the reservation.
Cons: The bed was a little bit hard and we had a different priceing for the Park ticket. 36$ per day was said but it was the 40$ including tax.
9.6
Jeremy
Exceptional
solo traveller
09-08-2016
Pros: Great view, great location
Cons: No early check in. Desk attendant wouldn't even look.
6.3
Lourdes
Pleasant
family with young children
09-07-2016
Pros: Location was good,
Cons: Parking is way over priced.
WiFi sucked big time.
not impressed.
7.1
Andrew
Good
family with young children
09-07-2016
Pros:
Cons: Filthy windows in the room
10.0
Rick
Exceptional
family with young children
09-07-2016
Pros: How informative all employees were to our needs.
Cons: Nothing
9.2
Gurvir
Wonderful
family with young children
09-05-2016
Pros: Staff could be more polite and cooperative with tourists. We were in San Francisco first time, thankful to their non co-operation bur we made our way through and enjoyed the entire trip. Next time I will stay here again and highly recommend others to do business with them.
Cons: I liked everything
9.2
David
Wonderful
family with young children
09-01-2016
Pros: Great location! Paid $179 night, which is fantastic for San Fran
Cons: Parking in lot is expensive, $40/night
8.3
Tara
Very Good
young couple
08-31-2016
Pros: Super comfy beds. Amazing view. Close to street cars and could walk to all attractions.
Cons: Expensive parking but it is San Francisco.
10.0
Diane
Exceptional
review category group of friends
08-31-2016
Pros: Free breakfast
Cons: Noisy neighbors
4.6
Elisa
Disappointing
young couple
08-30-2016
Pros: The beds where comfortable, room was decent nice but wasn't anything fancy. The view of my room was nice as well.
Cons: Customer service was horrible! They don't even care to help nor talk to you, unless you for the part. They don't look at you when they talk to you and when they do they have a starlight face as if they don't really care to. The management is the same way and there a older women there that does hand gestures when someone is talking to you to help the clerk blow you off while she looks at her computer screen. If your by elevators or maintenance room it's loud. There is a 45$ parking fee for every night and it's $250 deposit fee. There are no kid channels or really any tv channels honestly to watch. Wifi logs you in and out a lot. It's just was a horrible customer service for the money you pay to stay.
7.5
World
Good
family with young children
08-30-2016
Pros: The staff was very helpful and replaced the room with another one very quickly, in the morning we were also surprised to find a two breakfast complimentary coupon under the door. In addition we got great service with access to the business center, over all we had a wonderful time.
Cons: The original room we got was a pet friendly room that smelled like a wet dog.
6.3
Irene
Pleasant
family with older children
08-30-2016
Pros: View
Cons: No bathroom fan
Restaurant food quality poor
10.0
San
Exceptional
mature couple
08-29-2016
Pros: The size of the room was cozy but the views made the room feel larger & brighter. It was located near the restaurant we wanted to go to & the staff was helpful in with the best way to get there.
Cons: The long wait for a late night snack in the downstairs restaurant & the skillet cookie was hard & it had cooled before we got them. I also did not like the added fees once you get to the hotel & when it could've been calculated in the total price.
10.0
Andrea
Exceptional
mature couple
08-29-2016
Pros: Good area. Hotel was nice, clean and had good food. About an 8min uber ride to fisherman's warf.
Cons:
8.8
I
Excellent
family with older children
08-28-2016
Pros: Beds were cimfortable
Cons: Fitness center could be bigger more equipment
10.0
Sue
Exceptional
review category group of friends
08-28-2016
Pros: Hotel now refurbed in reception and eating area and they've done an excellent job. Love the fact that the location is on the end of the cable car line so you can indulge yourself riding on them as much as you like.
Cons: What's not to like
7.5
Michael
Good
family with young children
08-26-2016
Pros: close to pier 39,fishermans wharf
Cons: expensive breakfast
7.9
Emily
Good
young couple
08-26-2016
Pros: The staff were very friendly and helpful with questions about taxis etc. It was nice that we could buy tea and coffee from the cafe in the main lobby. The bed was comfy and we didn't experience any noise from other rooms, corridors or outside.
Cons: For the price we paid we would have hoped for a slightly bigger room but it did serve its purpose of us having a central base and place to sleep.
9.6
Alison
Exceptional
family with older children
08-25-2016
Pros: Hotel was in a good location for walking round the city. It was clean, beds were really comfortable, staff were very helpful and there was a pool for the boys. We were happy with everything.
Cons:
7.9
Michel
Good
family with older children
08-25-2016
Pros: Nice hotel, rooms at higher level have a nice view but partly compromised by dirt on windows.
Parking at the hotel is offered and is highly recommended in San francisco .
Cons: Hotel needs to be greener not only by proposing not to change towels and bed sheets but by more efficient windows and water saving showers.
Parking at the hotel is not cheap.
10.0
Sylvia
Exceptional
review category group of friends
08-25-2016
Pros: Location and View
Cons: Hidden Fees / Parking/ expensive Breakfast
10.0
Kristal
Exceptional
family with young children
08-24-2016
Pros: The staff was friendly and gave great advise on travel destinations. Great location and overall wonderful experience
Cons:
9.6
Sylvia
Exceptional
review category group of friends
08-23-2016
Pros: The View
Cons: The hidden fee / Parking / Having to pay for breakfast
7.5
Glenda
Good
mature couple
08-23-2016
Pros: Bed was comfortable, large window with blackout blinds. Easy to operate the heating and cooling system. Refrigerator always a plus. Neighborhood was fine for walking. Easy directions for transportation.
Cons: Requested a higher room to see the city received a low room on the 7 th floor.
5.0
Joan
Fair
family with older children
08-23-2016
Pros: Close to cable car
Cons: got a lot of street noise (sirens) even on 15th floor!!
7.5
Nereyda
Good
mature couple
08-22-2016
Pros: Very nice and clean
Cons: Staff not very friendly. Check in took too long.
7.1
Mark
Good
family with older children
08-21-2016
Pros: Views from 24th floor.
Handy for California St cable car.
Plenty of local restaurants.
Cons: Beds a bit small.
Needed more washing machines - 1 was not enough for the demand.
8.8
Eddy
Excellent
family with young children
08-21-2016
Pros: Great location, easy access to public transport. Breakfast buffet very good.
Lovely room and friendly staff.
Cons: Area around the pool could do with doing up to make more attractive.
9.2
Jonathan
Wonderful
family with older children
08-19-2016
Pros:
Cons: Had a room by the pool, but the patio window refused to open, which was a bit of a shame.
8.3
Melinda
Very Good
mature couple
08-17-2016
Pros: The Bed so was soooo comfortable I wish I could have taken it home and the view was so good from the 26th Floor
Cons: We went in for dinner one night and 3 of the male attendants were watching football on the tv and didnt come over and get our order for ages so in the end we gave up and went else where for dinner
9.2
Keith
Wonderful
family with older children
08-17-2016
Pros: Everything was great. The hotel itself was amazing and the staff very friendly and helpful. We ate in the hotel restaurant which was very good.
Cons: On reflection the location wasn't so great for us. It was a little out of town and we would have preferred to be nearer the wharf area. We were quite shocked by the numbers of homeless and drug using people on the streets of San Francisco. The area a couple of blocks to the left of the hotel was very noticeable for this. The area to the right was the complete opposite, very clean and classy. This is clearly nothing that the hotel can do anything about but it did impact on our view about the location of the hotel.
9.6
Cristina
Exceptional
family with older children
08-17-2016
Pros: Quiet, the staff very helpful.
Cons: the door that was connected to the next room was dirty(had spiderwebs)
5.0
Ryan
Fair
young couple
08-17-2016
Pros: The hotel was ok. For the price you pay, you would expect more.
Cons: We were placed in a room next to the elevator. We did not get a great nights sleep. We left the hotel at 9.30am the following day and returned at 2.45pm. Our room had not been cleaned or bed made. We decided to have a rest before going out again. Used the do not disturb key. The maid storms in while talking on her phone!!. Very poor for a holiday inn. I'd book somewhere else nearer the front.
7.5
Catherine
Good
mature couple
08-16-2016
Pros: Comfortable bed and pillows. Clean room. Breakfast buffet, while not cheap, was good with plenty of options.
Cons: No towel bars in the bathroom to hang towels to dry for reusing (as they request to save water). We used the hangers from the closet.
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