Pictures of famous movie stars abound in the hallways, which lead to rooms named after movies. Cozy guest rooms are comfortably furnished.
Smoke free premises. 65 units. 5 stories, interior corridors. Accessibility (Call).
Just n of Market St; between Eddy and Ellis sts. 111 Mason St 94102. Station: Powell Street.
Parking
valet only.
Dining & Entertainment
nearby.
Room Amenities
no A/C, wireless Internet. Some: refrigerators.
Guest Services
valet laundry.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 175 guests
Showing reviews 1 - 5 of 50
5.0
Verified Hotel Guest
Fair
Traveling as Couple
10-20-2017
Pros:
Cons: Lots of homeless people that hang out at the entrance of the hotel
8.0
Leeann
Very Good
Solo Traveler
10-20-2017
Pros: Location was great for the price--Union Square was a five minute walk and there were several 24 hr diners nearby to eat at. Beds were comfy and shower had great water pressure
Cons: The transient population did hang outside of the hotel and were loud all night--I was very glad to have brought ear plugs. Small housekeeping issues (soap was opened when we got to the room the first night, one burn mark in the comforter)
10.0
Jiehao
Exceptional
Traveling as Couple
10-20-2017
Pros: Very nice hotel located at downtown. Closed to Bart station. Great staff!
Cons:
1.0
Verified Hotel Guest
Very Poor
Traveling as Couple
10-20-2017
Pros: The only thing it had going for it was that it was near public transit.
Cons: Hotel was under construction, which eliminated all the charming features we had expected. No lobby, messy construction area at entrance, no front desk. Staff unprofessional. Our room was no nicer than a Motel 6. Spotty wifi. Many homeless people around.
1.0
Verified Hotel Guest
Very Poor
Business Traveler
10-20-2017
Pros: Nothing other than the staff was nice but the hotel was understaffed
Cons: No Air conditioner in the room, a dirty pillow case in the shower when we arrived, the entire bottom floor is under renovation and closed off... location had homeless sleeping on the side and front of it ur aging a deficating on the sidewalks.
1.0
Lily
Very Poor
Family with Teens
10-20-2017
Pros:
Cons: Hotel is really dirty in a bad neighborhood. It was a hot week and they didn't have air conditioning. The shower was absolutely black from mold. Carpets terribly dirty. We got there and our reservation was booked for only one room.
7.0
Verified Hotel Guest
Good
Solo Traveler
10-20-2017
Pros: The staff was super friendly. They welcome you with wine and are very helpful with any questions. They provided me with a fan, since the rooms do now have AC.
Cons: I did not like the fact that the room did not have AC. If it hadnt been for the fan, it would've been hard to sleep. I also did not like the location. The street next to it had hordes of homeless people who at time looked threatening.
7.0
Verified Hotel Guest
Good
Group Traveler
10-20-2017
Pros: It was located really close to the metro station, cable cars, and shops. Short walk to Chinatown and Union Square.
Cons: There are a lot of homeless people wandering around, especially at night. Bring earplugs! It's noisy at night. There is no AC, but you don't really need it. Hotel provides fans if needed.
7.0
David
Good
Business Traveler
10-20-2017
Pros: Nice staff. Bottled water (warm) at the front desk as well as wine and coffee. Price was good for SF.
Cons: No air conditioning!! Room was uncomfortably warm. Poor access to AC outlets and some of them did not work. Not recommended for business travelers. Lots of noise from the street in 3rd-floor room woke me at 4 am.
7.5
Anonymous
Good
mature couple
10-09-2017
Good
Pros:
Cons:
8.8
Marion
Excellent
solo traveller
09-29-2017
Great place to stay
Pros: The room was comfortable and free breakfast was good.
Cons: Air conditioning could have been cooler.
9.6
Kimberly
Exceptional
young couple
09-19-2017
My stay was fun and...
Pros: I liked that the rooms were nice, clean, and comfortable. The staff was very friendly and accommodating.
Cons: Unfortunately, no A/C but it is SF. We were able to ask for a fan to cool the room which I ended up preferring because we got the fresh air from outside. Some other guests were smoking and the smoke made its way into our room through the bathroom vent. No minifridge or microwave to save/eat leftovers.
9.6
Gary
Exceptional
young couple
09-09-2017
It was wonderful, I will...
Pros: The beds were very comfy and the staff were so attentive, kind and always available to help. They really were wonderful and I really felt very comfy in my room.
Cons: No AC, although there was a room fan. Not really a huge deal though
5.4
Anonymous
Fair
review category group of friends
09-05-2017
Passable
Pros:
Cons: Our room was along Eddy Street and Eddy Street is heavily populated with "Street" people who are on the sidewalk all throughout the night yelling, sometimes fighting. We got very little sleep.
3.3
Brian
Poor
young couple
08-23-2017
Slightly disappointing.
Pros:
Cons: The hotel was too near to a run down area of San Francisco. The restaurant wqs not completed and the breakfast arrangements were poor. The hotel was a little shabby and over priced. The wifi connection was the worst we experienced all holiday.
2.5
Anthony
Poor
solo traveller
08-22-2017
Awful
Pros:
Cons: The property looks nothing like the brochure.... lacks simple services.
Dirty, and old furniture.
3.3
Disappointed
Poor
solo traveller
07-28-2017
Don't even think about staying...
Pros: Only the location of this hotel was good. Everything else about it was utterly horrible! What an unmitigated disaster.
Cons: Worst value. Manager was rude. Lobby was ghetto and under construction. Rooms are cramped, old, ugly, and cheaply furnished. This is a $387 hotel?! The experience left me sick to my stomach.
4.2
Kara
Disappointing
young couple
07-17-2017
Disappointing
Pros:
Cons:
5.4
Karlea
Fair
review category group of friends
07-11-2017
Read a variety of reviews..
Pros: The staff were friendly, accomodating to watch our luggage and the rooms are spacious. We could easily get around town from the location. Hopefully the renovations will be great for the hotel.
Cons: The 'Tenderloin' district. I guess it was interesting as a foreigner.. but if this was the only hotel we got to experience on our holiday, we'd be really disappointed. There's no common area to relax in because of the renovations. I wouldn't stay here with children because of the drug-related activity on the street.
5.0
Oliver
Fair
young couple
07-04-2017
Passable
Pros: Although our stay was fine, do not expect the hotel to reflect the online photos any time soon. The Reception, Foyer and Dining space are all under renovation. Breakfast was in a bag and was an apple, a Danish and a bottle of water. Also, although it is a central and convenient location, there are a lot of homeless immediately around the hotel
Cons: Wasn't very clean, particularly in the public areas. Breakfast was not good
9.2
James
Wonderful
young couple
06-16-2017
Block and a half from...
Pros: Helpful staff. Earplugs at front desk, it's in the city! Bagged breakfast to go.
Cons: One ice machine for six story building
7.1
Douglas
Good
solo traveller
05-25-2017
Good
Pros:
Cons:
6.3
Maria
Pleasant
young couple
05-23-2017
Great location for exploring San...
Pros: The location
Cons: The photographs and description of the hotel gave a false impression of what was a basic, jaded hotel. It badly needs a refurb.
We were on a corner room and on one side there was a street where there was a large number of homeless people gathered at all times. This was not a problem in itself, it is a real part of life there, but it was disconcerting to listen to and walk out into when leaving/entering the hotel.
2.9
Peter
Poor
young couple
05-19-2017
Do not go there
Pros: No elevator no internet no tv
Cons: Facility stairs poor conditions old carpet window in bathroom missing pices of glass
5.4
Anonymous
Fair
family with young children
05-18-2017
Passable
Pros: Firm Bed
Cons: Elevator was not working. Lots of homeless people always in front of hotel
2.9
Anonymous
Poor
review category group of friends
05-15-2017
Never again
Pros:
Cons: Everything! If I could gives this a 0 I would. Dirty/stained sheets that had blood stains. Dirty bathroom. No large towels, itty bitty ones, the size of a hand towel are the biggest they had in our room. Elevator not working, stairway was horrible one way access, makes you dizzy. No self parking, valet only which takes them 30 minutes to get. There's no location where they park your car, who knows its out on the streets, people can look in your car and you not knowing it. When we received our car there was a lot of fingers and hand prints. The information online really misguided us. Idk if I will book online again for hotels.
5.8
Grouchysprout
Okay
family with young children
05-12-2017
Hmmm
Pros: Friendly staff
Cons: The hotel was a little worn and the breakfast was a brown bagged breakfast bar, bottle of water and piece of fruit.
8.8
Mslibrarybridge
Excellent
family with young children
05-10-2017
Hotel Bijou Lives Up to...
Pros: Great price, good location. It's cute with the movie theme and lives up to it's Bijou name. Just a bare bones, but clean place. We weren't there to do much more than sleep and accomodations were comfy and adequate. Great place for bargain hunters.
Cons: Google Maps had the address in the wrong area of San Francisco, somehwere in the 2500s! Entering "111 Mason St" on the Google Map App took us to Fisherman's Wharf, which is the opposite side of town from Union Square. Unfortunately, that also meant our Uber driver took us to the wrong place, too. I reported it to the employees at the Hotel and to Google. But I'm surprised I am the first to notice the huge mistake. It was bizarre!
7.1
David
Good
young couple
04-25-2017
Definitely cheaper
Pros: It was close to the Bart station
Cons: Bad area, no air conditioning, loud sirens and noise from the street all night, lots of homeless people around
7.9
Monica
Good
young couple
04-15-2017
Clean room, own bathroom, good...
Pros: Cleanliness of room, bathroom in room
Cons: When we booked our room it said we had a choice of aaa discount or freewine, when we got to the hotel the lady at desk didnt want to give useither and didnt. Didnt get any sleep, homeless people yelling andcursing outside of our window all night long...
7.1
Sara
Good
family with young children
04-15-2017
It was ok but the...
Pros: Fast service
Cons: They need more breakfast veriaty.
10.0
Monica
Exceptional
young couple
04-13-2017
Good
Pros: Nice place, staffs were very nice
Cons: None
6.7
Juergen
Pleasant
family with young children
04-12-2017
Great Staff!
Pros: The staff was excellent!!!
Cons: Elevator not good
9.2
Catalin
Wonderful
young couple
03-20-2017
Superb
Pros:
Cons:
6.3
Mtak
Pleasant
young couple
01-30-2017
Historical hotel, but pretty bad...
Pros: Staff was nice and the room was clean and comfortable
Cons: The location was terrible. Borderline of skid row with homeless and drunks hanging out right outside the hotel. They kept coming back dispite The efforts of the hotel staff trying to dismiss them. The city should make an effort to clean up the homeless situation. It's very sad to see them there.
9.2
Seong
Wonderful
solo traveller
01-22-2017
Superb
Pros: A glass of wine service
Cons: Old facility
9.2
Moira
Wonderful
young couple
01-15-2017
Staying at Hotel Bijou
Pros: Loved the location...near union square..rooms very comfortable.Would have loved a kettke or coffee maker in the room..but otherwise happy
Cons: Some people might be concerned that the next street corner had many homeless people.....my only concern was rgat they were homeless in rhe first place a sobering reminder of how lucky we are
5.4
Enda
Fair
solo traveller
01-14-2017
Does not worth the money!
Pros: it is very close to union square and bart
Cons: The fact that it is very close to union square and bart is great however, it is very noisy during the whole night.
The room was very cold and the even when the fan turned to heat it up, it was still blowing cool air.
The complimentary breakfast is a bag of an apple and cereal bar and a cup of coffee!!
7.5
Ralph
Good
solo traveller
01-13-2017
Nice small boutique hotel in...
Pros: Clean rooms
Cons: Asking for parking options the only answer was Valet Parking. Although lots of parking garages sround - as I found later on.
6.7
Brandon
Pleasant
young couple
12-29-2016
If I return to SF,...
Pros: Nice atmosphere inside. Good value for central location and decent size compared to others of same price range. Friendly staff. Comfortable.
Cons: Could have been a little cleaner, heater wasn't working (but they gave us a space heater).
2.5
Cheyenne
Poor
family with young children
12-29-2016
This place sucks!
Pros: Horrible and false advertisement. Nasty area!!! Rude staff!
Cons: Everything
5.0
Esin
Fair
review category group of friends
12-16-2016
Will not stay again
Pros: Location
Cons: Staff was not knowlegable enough, technichal problems such as elevetors did not work. There was a restoration going on.
6.7
Lilly
Pleasant
young couple
12-15-2016
Pleasant
Pros:
Cons:
10.0
Hai
Exceptional
review category group of friends
12-12-2016
Nice hotel and cool location...
Pros: Location and room
Cons: Neighnorhood
7.9
Ed
Good
solo traveller
11-22-2016
Good
Pros:
Cons:
10.0
Friends
Exceptional
review category group of friends
11-01-2016
I recommend it!
Pros: It was great! Staff was very helpful and friendly. Place was clean! Rooms were very cozy.
Cons: It's at the border of Union square area and Tenderloin - so if you don't like to see homeless ppl it may not be the place for ya...we felt safe anyways!
8.3
Gary
Very Good
solo traveller
10-31-2016
Very good
Pros:
Cons:
5.8
Diana
Okay
review category group of friends
10-30-2016
Okay
Pros: Nice and clean room
Cons: Very unsafe area (we took a taxi to go just 3 blocks away). No AC, so if you go in summer you need to keep the windows open and the street is very noisy, full of homeless shouting
8.3
Jeffrey
Very Good
young couple
10-10-2016
Very good
Pros:
Cons:
5.8
Mauro
Okay
young couple
09-30-2016
not worthy for the price...
Pros:
Cons: neighbourhood is full of local homeless people living few meters from the hotel door. They do not disturb that much, but they do not make you feel safe in particular during the night.
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