Pictures of famous movie stars abound in the hallways, which lead to rooms named after movies. There is a small theater in the lobby where you can watch DVD movies and enjoy free popcorn.
Smoke free premises. 65 units. 5 stories, interior corridors. Accessibility (Call).
Just n of Market St; between Eddy and Ellis sts. 111 Mason St 94102. Station: Powell Street.
Parking
valet only.
Dining & Entertainment
nearby.
Room Amenities
no A/C, wireless Internet. Some: refrigerators.
Guest Services
valet laundry.
Terms
pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 164 guests
Showing reviews 1 - 5 of 50
9.6
Oferr
Exceptional
family with older children
09-17-2016
Pros: The staff were very friendly and help, with high willingness to assist, provide advice and anything else they can do.
The lcation is the best a San Francisco visitor can think about, Just the centre of the centre everything arround and quite close....
Cons:
7.9
Jr
Good
review category group of friends
09-15-2016
Pros: Fair price and staff working the front desk were cool.
Cons: Transients living across the hotel got extremely loud. Some were extremely aggressive when asking for money.
9.2
German
Wonderful
family with young children
09-08-2016
Pros: Hotel Bilou is a perfect place to start from if you want to explore the city on foot. It is located only five minutes from Union Square and Market Street. If you follow the street way up Nob Hill, it will take you directly to Fisherman's Wharf or Chinatown in half an hour. This part of San Francisco is loud and has got character, which also means that there are lots of people living in the streets asking you for a cigarette or some change, but you can't blame the hotel for that. The staff there were always friendly and helpful! And there's free coffee, tea or hot chocolate 24/7.
Cons:
5.0
Marina
Fair
family with young children
09-01-2016
Pros:
Cons: Loud screaming people outside allllll night long!
10.0
Mömmi
Exceptional
young couple
08-29-2016
Pros: A very cool looking hotel in the middle of SF. Expensive for car owners as there is no free parking but since it's soo central one does not need a car.
Cons: Sadly they had no facilities to offer breakfast (other than coffee and bagels in the lobby), I like having brekky in the hotel.
5.8
Britta
Okay
mature couple
08-23-2016
Pros: The staff is lovely, friendly and helpful.
They welcome you with a complementary glass of wine after check in. The hotel is located in the city center.
Cons: Very bad internet connection. Coming home wasn't always a pleasure as there were a lot of junkies and homeless in that area
7.5
Nick
Good
mature couple
08-10-2016
Pros: The pace was very nice and friendly also in a nice area
Cons: I didn't like that we had to pay $40 extra for parking space when it said parking on site :(
3.3
Patricia
Poor
family with older children
08-09-2016
Pros:
Cons: My first clue should have been the complimentary ear plugs at check-in. This part of town gets very sketchy at night. From our window, we watched prostitutes trying to drum up business (loudly), people gambling on the sidewalk, lots of homeless and mentally ill people sleeping everywhere. Very seedy. We had to switch rooms bc the first room they gave us - (smaller than any hotel room I've ever been in and I travel write), had no internet connection. They gave us that tiny room originally because it was "on the quiet side". We asked to move to a different room that might have an actual Internet connection and got put in a much larger room that faced the street- which was noisy!! The internet in the second room worked for about 30 minutes before it crapped out for the rest of our stay. Was trying to get work done, but to no avail. When I explained my disappointment to the front desk at check out the next morning, I was told to get on Trip Advisor and write a bad review so the owners might do something about the antiquated router situation. Ugh. This does not look much like the photos online at all! Building smells old and rooms need updating. Do yourself a favor and stay elsewhere in a better part of town. All of that for almost $200 a night...,
7.1
Brook
Good
family with young children
07-10-2016
Pros: The location
Cons: There was noise all over and it was very hot
9.6
Teresa
Exceptional
review category group of friends
07-05-2016
Pros: The staff was very friendly. Loved the decor.
Cons: Not the best part of town. A lot of homeless people around there
7.9
Anton
Good
young couple
07-03-2016
Pros: Very friendly staff. Welcome glass of vine. Good value for money
Cons: Tenderloin - very specific city district with a lot of homeless people. They are not aggressive, but... Only the reason that hotel price was 2 times less than equal hotels outside this district forced us to book it
5.4
Gerardo
Fair
solo traveller
06-30-2016
Pros: The room is big enough, the bathroom and shower are also good. The bed is big and comfortable. The bedroom in general is clean.
Cons: Not hotel fault, but the neighbourhood is currently horrible. Filled with drunken people, screaming all night.
The breakfast is a joke, just a couple of coffee thermos and no place to sit.
8.3
Anonymous
Very Good
solo traveller
06-27-2016
Pros: Staff was extremely friendly and helpful. Kept the room in clean and comfortable.
Cons:
5.4
Kevin
Fair
mature couple
06-19-2016
Pros: There were some good views.
Cons: The hotel could use some updating.
7.5
Andy
Good
solo traveller
06-12-2016
Pros: Locations was close to the Moscone where I attended a convention. Room 405 was around the side of the building and quiet, clean, and was decorated well.
Cons: Did not have a problem with the homeless but yes there are plenty around the area.
6.7
Annette
Pleasant
mature couple
05-08-2016
Pros: Close to transport and shopping
Cons: Too much street noise, difficult to sleep. This property would benefit greatly from double glazing.also coffee making in room would be helpful.
3.8
Tiny
Poor
young couple
05-06-2016
Pros:
Cons: Staff was rude and cold
6.0
Chavonta
Pleasant
04-26-2016
Pros: It was 1 block from Carl's Jr which is 24 hours and it was a few blocks from shopping and Warfield was like 10 min walk away which we attended cheech and chong.
Cons: The noise all night long with sirens and homeless people yelling and screaming and partying all night. There was a homeless that got his head smashed on fire extinguisher by another person on the street. 10 cops showed up real quick.
8.8
Marie
Excellent
family with young children
04-08-2016
Pros: Staff super friendly and helpful. Sack breakfast with fresh fruit and water.
Cons: Doorways were not wheelchair accessible and accessible rooms were only one queen bed and we needed two. Fortunately my son can walk just a few feet and his wheelchair folds up...otherwise this hotel would not have worked out.
9.2
David
Wonderful
review category group of friends
04-05-2016
Pros: Very, very nice and helpful staff. I had all kinds of special needs -- had a time-sensitive package delivered to the hotel, stayed in the hotel for a week and had three successive "roommates" during that time, and needed to store my bag for hours after I checked out because of flight timing. I'm also a total ditz and kept forgetting basic information like the wifi passwords and checkout times. The staff met all of these needs and were courteous, welcoming and friendly throughout. Loved the free glass of wine on check-in. I didn't take advantage of it, but a second glass was only $4 -- a bargain in any city!
Cons: The location is very convenient. It's also in the middle of the Tenderloin, a neighborhood not even the richest techies in San Francisco have succeeded in gentrifying. I would hate to see homeless and poor folks displaced. I never felt personally unsafe, just a bit annoyed with the drunk people fighting (when my window was open). That said, I was at the hotel for a week, and it becomes a bit like white noise after awhile. People who don't want to deal with street-involved people are just trying to ignore inequality in our society that we collectively have failed to address. It's ridiculous to pin that social problem on one hotel -- and it's a problem all hotels in the Tenderloin share, including the expensive Hilton. If you want to live in a fortress where no one is different than you, stay in the suburbs!
I wish it had a gym and laundry -- then I'd do everything at the Bijou!
7.9
Deborah
Good
solo traveller
03-26-2016
Pros: They were able to check me in early and take care of may car. The receptionist came out of the hotel to help me figure out where to park. They allowed me to stay in their parking lot an extra day (but with a full charge) The room was very small but cozy and clean with high def TV and the staff was very friendly. They offered bagged breakfast food and coffee.
Cons: Three phone calls came in from 7 AM to 7:20 about a town car waiting for me that I did not order. Then, the alarm went off at 8 AM for a half hour from construction workers working in the lobby; thus, not much sleep in the morning. The hotel offered no compensation or even an apology for either event. They could have offered to let me stay in their parking lot for free rather than charging for it as compensation - parking even at hotels in San Francisco is over $40 a day. The room, while quiet, was in the back with a window facing three walls.
7.9
Jo-anne
Good
solo traveller
03-23-2016
Pros: This is a small hotel near the centre of the CBD close to shopping and the cable car terminus. Check in was very friendly
Cons: The lift broke the night before I left and I Had to get help to get my luggage down 6 floors
7.1
Tiara
Good
mature couple
03-22-2016
Pros: Glass of wine at check in is really nice movie theater in the hotel staff are nice helpful and patient I've had a wonderful experience every stay thanks
Cons:
8.3
Gdc
Very Good
review category group of friends
03-21-2016
Pros: The beds were very comfortable.
Cons: We were on the 3rd floor facing Eddy St and could hear the locals as they loiter.
7.5
Glenn
Good
mature couple
03-12-2016
Pros: Location
Cons: Carpet in room
5.0
Verified Hotel Guest
Fair
Traveling as Couple
03-02-2016
Pros:
Cons: Lots of homeless people that hang out at the entrance of the hotel
6.7
Natalia
Pleasant
solo traveller
02-17-2016
Pros: Great localization however, be careful with the homeless, although they are in everywhere in San Fran.
I could do early check in! And the employees are so gentle! The bed is great but the pillows, not comfortables!
Cons: The wifi has a poor signal, even in the lobby. For the price/night I recommend at least muffins to be served in morning (7-10 AM).
7.5
Anonymous
Good
solo traveller
02-17-2016
Pros: The bed was comfortable. The room was on the 6th floor overlooking the street and it was a bit noisy but absolutely bearable. Helpful and friendly staff. The location is great, very local and one block away from the Union Square so considering this factor, it is a good value for money.
Cons: The bathroom was so small I was hitting walls with my elbows.
6.7
Anonymous
Pleasant
solo traveller
01-10-2016
Pros: Hotel is located close to the Powell St. Bart station, trolley and activities.
Cons: Could not get access to the internet, the hotel desk manager indicated that it was a "shared" bandwidth" which didn't help me. Also there was no coffee maker.
7.9
Xiaoyu
Good
solo traveller
01-07-2016
Pros: Nice staffs. Good rooms.
Cons: Internet connection is unstable.
7.9
Matthew
Good
review category group of friends
01-05-2016
Pros: The sort of old Hollywood decor was cool, but the value for the location was wonderful! And the accommodations were mostly comfortable! Good place to sleep if you're not planning on staying in the room too much.
Cons: Sketchy location, lots of homeless and uncouth characters, but the hotel had pretty tight security and there were 2 people posted at the front desk all night
9.6
Daniel
Exceptional
solo traveller
12-21-2015
Pros:
Cons: While the hotel has an excellent location relative to the downtown and Mascone Conference Center, there are a lot of low life druggies, homeless, and obviously insane people (to varying degrees) in the neighborhood which cause a lot of noise, mess, and sometimes seem a little dangerous.
9.6
Anonymous
Exceptional
solo traveller
12-08-2015
Pros: Staff, clean, friendly
Cons: Nothing you can help but screaming homeless people in the middle of the night
6.7
Anonymous
Pleasant
solo traveller
11-29-2015
Pros: staff
Cons: neighbourhood. its not dangerous, but still..
9.6
Matt
Exceptional
young couple
11-15-2015
Pros: Clean room, close to the locations we wanted to visit. Staff was friendly and helpful.
Cons: Street noise (which has absolutely nothing to do with the quality of the hotel). This is expected when staying in the city.
5.4
Hyun
Fair
solo traveller
11-14-2015
Pros: location. However, just remid that it is at Tenderloin.
Cons: Someone howling right outside the window 24/7, with police siren following. I could not sleep without ear muff. Hotel rate on Booking.com is unreliable, because I was heard that I paid too much.
5.8
Anonymous
Okay
solo traveller
11-09-2015
Pros: Helpful staff.
Cons: Rooms were warm, noisy and smelled like bad disinfectant.
10.0
Kalidas
Exceptional
solo traveller
11-01-2015
Pros: Location was very near to Powell Bart station, Cable Car start point, and many good food!
Cons:
6.7
Teri
Pleasant
mature couple
10-27-2015
Pros: The Hollywood retro decor was really neat.
Cons: Couldn't find air conditioner in room -- it got a bit stuffy.
7.1
Anonymous
Good
solo traveller
10-27-2015
Pros: central!
room in principle nice and clean!
Cons: windows seem not to exist:
one feels to sleep on the street - too noisy!
7.9
Pamela
Good
review category group of friends
10-21-2015
Pros: Location was close to shopping at Union Square and Westfield Plaza Mall. Close to the start of the Nike Women's Half Marathon event we were running too.
Cons: I didn’t like all of the shouting and yelling outside from the street. The matress was really too soft to support my back.
10.0
Kathryn
Exceptional
review category group of friends
10-19-2015
Pros: The staff was excellent. The hotel was very clean and well maintained.
Cons:
8.3
Alex
Very Good
solo traveller
10-18-2015
Pros: Great apartments with awesome staff. Free tea/coffee 24 hours in the lobby. A few minutes walk from Powell station, tram station and hertz office.
Cons: People complain about the location, so yes, as far as I understand Eddy St is a kind of border of tenderloin area. However I didn't have any issues with that. If you really worry about it, then just walk either a short distance on Eddy from Market St and Powell St or walk from Mason St before it crosses Eddy St.
5.0
Paul
Fair
Solo Traveler
10-14-2015
BE VERY SUSPICIOUS OF ANY DESK CLERK WHO SAYS THEY'VE GOT A "NICE, QUIET ROOM" WAITING FOR YOU. IT MEANS THEY'VE ASSIGNED YOU TO A GLORIFIED BROOM CLOSET
Pros: The Name
Cons: My room. I was put into a tiny room with no natural light with windows that overlooked a filthy, garbage ridden roof area with conduit and pigeons making a racket all night. If I could get my money back, I would.
8.3
Hristina
Very Good
young couple
10-12-2015
Pros: Friendly
Cons: Price due to the convention
8.8
Patrick
Excellent
solo traveller
10-09-2015
Pros: Nicely decorated, spacious room, friendly feel, good location
Cons:
4.6
Anna_pir
Disappointing
review category group of friends
09-14-2015
Pros:
Cons: chose this hotel because reviews on the booking.com says it's clean (which is true)
Nothing nice. I mean, I understand that hotels in SF are very expensive and locate in downtown mostly (which is the worst place in the city with homeless people and the smell) and this is what this hotel is about (too pricy without even drinking warter in the room). Reception manager (one of three) wasn't polite or nice and sent me to the worst restaurant i have ever been in SF next to the hotel
Such a beautiful city and so bad with hotels
10.0
Verified Hotel Guest
Exceptional
Business Traveler
09-08-2015
Pros: Great staff, cool quirks (not over the top, just attractive and fun, like a little theater in the lobby!) Too close to Tenderloin, so you get treated to some loud homeless fights, but of the stuff the hotel can control, excellent.
Cons:
7.9
Valerio
Good
family with young children
09-08-2015
Pros: Excellent position close to cable car and metro line from the airport
Cons:
8.8
Carolyn
Excellent
young couple
08-31-2015
Pros: The location was prime - we took the bart from the airport and it wasonly a skip and a hop away. Getting anywhere to see the sights was alsoextremely convenient. Like other reviewers the area can be a bit sketchyat night time but if you are going to stay in or around Union Squareit's going to be the same for anywhere you stay. We arrived in themiddle of the night at 12:40am and Jeff at the front desk was superb!Friendliest staff I've ever met and super helpful as well.
Cons: It is quite loud in the area and because there is no fan in the room ifyou don't open the window the room can get stuffy. But if you openthe window you probably won't get much sleep due to the constanttraffic/emergency service vehicles that pass by.
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