Pictures of famous movie stars abound in the hallways, which lead to rooms named after movies. Cozy guest rooms are comfortably furnished.
Smoke free premises. 65 units. 5 stories, interior corridors. Accessibility (Call).
Just n of Market St; between Eddy and Ellis sts. 111 Mason St 94102. Station: Powell Street.
Parking
valet only.
Dining & Entertainment
nearby.
Room Amenities
no A/C, wireless Internet. Some: refrigerators.
Guest Services
valet laundry.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 175 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great staff, cool quirks (not over the top, just attractive and fun, like a little theater in the lobby!) Too close to Tenderloin, so you get treated to some loud homeless fights, but of the stuff the hotel can control, excellent.
Cons:
5.0
Anonymous
Fair
08-11-2017
BE VERY SUSPICIOUS OF ANY DESK CLERK WHO SAYS THEY'VE GOT A "NICE, QUIET ROOM" WAITING FOR YOU. IT MEANS THEY'VE ASSIGNED YOU TO A GLORIFIED BROOM CLOSET
Pros: The Name
Cons: My room. I was put into a tiny room with no natural light with windows that overlooked a filthy, garbage ridden roof area with conduit and pigeons making a racket all night. If I could get my money back, I would.
5.0
Anonymous
Fair
08-11-2017
Pros: Price! I stayed here because it's cheap and centrally located.
Cons: It was quite loud at night as it's on a relatively busy intersection. The decor was very old, and the elevator was a bit scary.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very nice hotel located at downtown. Closed to Bart station. Great staff!
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: Location to everything in the city.
Cons: Hotel was being remodeled and was torn up during very busy time of the year. Hotel amenities not as advertised.
3.0
Anonymous
Poor
08-11-2017
Pros:
Cons: Terrible neighborhood. Loud. Under construction. Heater broken
6.0
Anonymous
Pleasant
08-11-2017
Pros: Hotel employee was nice
Cons: Room very hot. Snack bag for breakfast. Room very very small
3.3
Anonymous
Poor
07-28-2017
Don't even think about staying...
Pros: Only the location of this hotel was good. Everything else about it was utterly horrible! What an unmitigated disaster.
Cons: Worst value. Manager was rude. Lobby was ghetto and under construction. Rooms are cramped, old, ugly, and cheaply furnished. This is a $387 hotel?! The experience left me sick to my stomach.
5.4
Anonymous
Fair
07-11-2017
Read a variety of reviews..
Pros: The staff were friendly, accomodating to watch our luggage and the rooms are spacious. We could easily get around town from the location. Hopefully the renovations will be great for the hotel.
Cons: The 'Tenderloin' district. I guess it was interesting as a foreigner.. but if this was the only hotel we got to experience on our holiday, we'd be really disappointed. There's no common area to relax in because of the renovations. I wouldn't stay here with children because of the drug-related activity on the street.
5.0
Anonymous
Fair
07-04-2017
Passable
Pros: Although our stay was fine, do not expect the hotel to reflect the online photos any time soon. The Reception, Foyer and Dining space are all under renovation. Breakfast was in a bag and was an apple, a Danish and a bottle of water. Also, although it is a central and convenient location, there are a lot of homeless immediately around the hotel
Cons: Wasn't very clean, particularly in the public areas. Breakfast was not good
9.2
Anonymous
Wonderful
06-16-2017
Block and a half from...
Pros: Helpful staff. Earplugs at front desk, it's in the city! Bagged breakfast to go.
Cons: One ice machine for six story building
6.3
Anonymous
Pleasant
05-23-2017
Great location for exploring San...
Pros: The location
Cons: The photographs and description of the hotel gave a false impression of what was a basic, jaded hotel. It badly needs a refurb.
We were on a corner room and on one side there was a street where there was a large number of homeless people gathered at all times. This was not a problem in itself, it is a real part of life there, but it was disconcerting to listen to and walk out into when leaving/entering the hotel.
2.9
Anonymous
Poor
05-19-2017
Do not go there
Pros: No elevator no internet no tv
Cons: Facility stairs poor conditions old carpet window in bathroom missing pices of glass
5.8
Anonymous
Okay
05-12-2017
Hmmm
Pros: Friendly staff
Cons: The hotel was a little worn and the breakfast was a brown bagged breakfast bar, bottle of water and piece of fruit.
8.8
Anonymous
Excellent
05-10-2017
Hotel Bijou Lives Up to...
Pros: Great price, good location. It's cute with the movie theme and lives up to it's Bijou name. Just a bare bones, but clean place. We weren't there to do much more than sleep and accomodations were comfy and adequate. Great place for bargain hunters.
Cons: Google Maps had the address in the wrong area of San Francisco, somehwere in the 2500s! Entering "111 Mason St" on the Google Map App took us to Fisherman's Wharf, which is the opposite side of town from Union Square. Unfortunately, that also meant our Uber driver took us to the wrong place, too. I reported it to the employees at the Hotel and to Google. But I'm surprised I am the first to notice the huge mistake. It was bizarre!
7.1
Anonymous
Good
04-25-2017
Definitely cheaper
Pros: It was close to the Bart station
Cons: Bad area, no air conditioning, loud sirens and noise from the street all night, lots of homeless people around
7.9
Anonymous
Good
04-15-2017
Clean room, own bathroom, good...
Pros: Cleanliness of room, bathroom in room
Cons: When we booked our room it said we had a choice of aaa discount or freewine, when we got to the hotel the lady at desk didnt want to give useither and didnt. Didnt get any sleep, homeless people yelling andcursing outside of our window all night long...
7.1
Anonymous
Good
04-15-2017
It was ok but the...
Pros: Fast service
Cons: They need more breakfast veriaty.
10.0
Anonymous
Exceptional
04-13-2017
Good
Pros: Nice place, staffs were very nice
Cons: None
6.7
Anonymous
Pleasant
04-12-2017
Great Staff!
Pros: The staff was excellent!!!
Cons: Elevator not good
6.3
Anonymous
Pleasant
01-30-2017
Historical hotel, but pretty bad...
Pros: Staff was nice and the room was clean and comfortable
Cons: The location was terrible. Borderline of skid row with homeless and drunks hanging out right outside the hotel. They kept coming back dispite The efforts of the hotel staff trying to dismiss them. The city should make an effort to clean up the homeless situation. It's very sad to see them there.
9.2
Anonymous
Wonderful
01-22-2017
Superb
Pros: A glass of wine service
Cons: Old facility
9.2
Anonymous
Wonderful
01-15-2017
Staying at Hotel Bijou
Pros: Loved the location...near union square..rooms very comfortable.Would have loved a kettke or coffee maker in the room..but otherwise happy
Cons: Some people might be concerned that the next street corner had many homeless people.....my only concern was rgat they were homeless in rhe first place a sobering reminder of how lucky we are
5.4
Anonymous
Fair
01-14-2017
Does not worth the money!
Pros: it is very close to union square and bart
Cons: The fact that it is very close to union square and bart is great however, it is very noisy during the whole night.
The room was very cold and the even when the fan turned to heat it up, it was still blowing cool air.
The complimentary breakfast is a bag of an apple and cereal bar and a cup of coffee!!
7.5
Anonymous
Good
01-13-2017
Nice small boutique hotel in...
Pros: Clean rooms
Cons: Asking for parking options the only answer was Valet Parking. Although lots of parking garages sround - as I found later on.
6.7
Anonymous
Pleasant
12-29-2016
If I return to SF,...
Pros: Nice atmosphere inside. Good value for central location and decent size compared to others of same price range. Friendly staff. Comfortable.
Cons: Could have been a little cleaner, heater wasn't working (but they gave us a space heater).
2.5
Anonymous
Poor
12-29-2016
This place sucks!
Pros: Horrible and false advertisement. Nasty area!!! Rude staff!
Cons: Everything
5.0
Anonymous
Fair
12-16-2016
Will not stay again
Pros: Location
Cons: Staff was not knowlegable enough, technichal problems such as elevetors did not work. There was a restoration going on.
10.0
Anonymous
Exceptional
12-12-2016
Nice hotel and cool location...
Pros: Location and room
Cons: Neighnorhood
10.0
Anonymous
Exceptional
11-01-2016
I recommend it!
Pros: It was great! Staff was very helpful and friendly. Place was clean! Rooms were very cozy.
Cons: It's at the border of Union square area and Tenderloin - so if you don't like to see homeless ppl it may not be the place for ya...we felt safe anyways!
5.8
Anonymous
Okay
10-30-2016
Okay
Pros: Nice and clean room
Cons: Very unsafe area (we took a taxi to go just 3 blocks away). No AC, so if you go in summer you need to keep the windows open and the street is very noisy, full of homeless shouting
5.8
Anonymous
Okay
09-30-2016
not worthy for the price...
Pros:
Cons: neighbourhood is full of local homeless people living few meters from the hotel door. They do not disturb that much, but they do not make you feel safe in particular during the night.
9.6
Anonymous
Exceptional
09-17-2016
Prefect location for have a...
Pros: The staff were very friendly and help, with high willingness to assist, provide advice and anything else they can do.
The lcation is the best a San Francisco visitor can think about, Just the centre of the centre everything arround and quite close....
Cons:
7.9
Anonymous
Good
09-15-2016
Sf Giants day with the...
Pros: Fair price and staff working the front desk were cool.
Cons: Transients living across the hotel got extremely loud. Some were extremely aggressive when asking for money.
9.2
Anonymous
Wonderful
09-08-2016
Superb
Pros: Hotel Bilou is a perfect place to start from if you want to explore the city on foot. It is located only five minutes from Union Square and Market Street. If you follow the street way up Nob Hill, it will take you directly to Fisherman's Wharf or Chinatown in half an hour. This part of San Francisco is loud and has got character, which also means that there are lots of people living in the streets asking you for a cigarette or some change, but you can't blame the hotel for that. The staff there were always friendly and helpful! And there's free coffee, tea or hot chocolate 24/7.
Cons:
5.0
Anonymous
Fair
09-01-2016
Be a deep sleeper!
Pros:
Cons: Loud screaming people outside allllll night long!
10.0
Anonymous
Exceptional
08-29-2016
Comfy hotel in a busy...
Pros: A very cool looking hotel in the middle of SF. Expensive for car owners as there is no free parking but since it's soo central one does not need a car.
Cons: Sadly they had no facilities to offer breakfast (other than coffee and bagels in the lobby), I like having brekky in the hotel.
5.8
Anonymous
Okay
08-23-2016
Okay
Pros: The staff is lovely, friendly and helpful.
They welcome you with a complementary glass of wine after check in. The hotel is located in the city center.
Cons: Very bad internet connection. Coming home wasn't always a pleasure as there were a lot of junkies and homeless in that area
7.5
Anonymous
Good
08-10-2016
Good
Pros: The pace was very nice and friendly also in a nice area
Cons: I didn't like that we had to pay $40 extra for parking space when it said parking on site :(
3.3
Anonymous
Poor
08-09-2016
Don't do it!!!!!!!!!!
Pros:
Cons: My first clue should have been the complimentary ear plugs at check-in. This part of town gets very sketchy at night. From our window, we watched prostitutes trying to drum up business (loudly), people gambling on the sidewalk, lots of homeless and mentally ill people sleeping everywhere. Very seedy. We had to switch rooms bc the first room they gave us - (smaller than any hotel room I've ever been in and I travel write), had no internet connection. They gave us that tiny room originally because it was "on the quiet side". We asked to move to a different room that might have an actual Internet connection and got put in a much larger room that faced the street- which was noisy!! The internet in the second room worked for about 30 minutes before it crapped out for the rest of our stay. Was trying to get work done, but to no avail. When I explained my disappointment to the front desk at check out the next morning, I was told to get on Trip Advisor and write a bad review so the owners might do something about the antiquated router situation. Ugh. This does not look much like the photos online at all! Building smells old and rooms need updating. Do yourself a favor and stay elsewhere in a better part of town. All of that for almost $200 a night...,
7.1
Anonymous
Good
07-10-2016
Good location but awfully noisy
Pros: The location
Cons: There was noise all over and it was very hot
9.6
Anonymous
Exceptional
07-05-2016
Had a wonderful stay.
Pros: The staff was very friendly. Loved the decor.
Cons: Not the best part of town. A lot of homeless people around there
7.9
Anonymous
Good
07-03-2016
Good
Pros: Very friendly staff. Welcome glass of vine. Good value for money
Cons: Tenderloin - very specific city district with a lot of homeless people. They are not aggressive, but... Only the reason that hotel price was 2 times less than equal hotels outside this district forced us to book it
5.4
Anonymous
Fair
06-30-2016
Just for a few days,...
Pros: The room is big enough, the bathroom and shower are also good. The bed is big and comfortable. The bedroom in general is clean.
Cons: Not hotel fault, but the neighbourhood is currently horrible. Filled with drunken people, screaming all night.
The breakfast is a joke, just a couple of coffee thermos and no place to sit.
5.4
Anonymous
Fair
06-19-2016
Passable
Pros: There were some good views.
Cons: The hotel could use some updating.
7.5
Anonymous
Good
06-12-2016
Good
Pros: Locations was close to the Moscone where I attended a convention. Room 405 was around the side of the building and quiet, clean, and was decorated well.
Cons: Did not have a problem with the homeless but yes there are plenty around the area.
6.7
Anonymous
Pleasant
05-08-2016
Glass of wine on arrival
Pros: Close to transport and shopping
Cons: Too much street noise, difficult to sleep. This property would benefit greatly from double glazing.also coffee making in room would be helpful.
Pros: Staff super friendly and helpful. Sack breakfast with fresh fruit and water.
Cons: Doorways were not wheelchair accessible and accessible rooms were only one queen bed and we needed two. Fortunately my son can walk just a few feet and his wheelchair folds up...otherwise this hotel would not have worked out.
9.2
Anonymous
Wonderful
04-05-2016
Friendly staff, great deal, some...
Pros: Very, very nice and helpful staff. I had all kinds of special needs -- had a time-sensitive package delivered to the hotel, stayed in the hotel for a week and had three successive "roommates" during that time, and needed to store my bag for hours after I checked out because of flight timing. I'm also a total ditz and kept forgetting basic information like the wifi passwords and checkout times. The staff met all of these needs and were courteous, welcoming and friendly throughout. Loved the free glass of wine on check-in. I didn't take advantage of it, but a second glass was only $4 -- a bargain in any city!
Cons: The location is very convenient. It's also in the middle of the Tenderloin, a neighborhood not even the richest techies in San Francisco have succeeded in gentrifying. I would hate to see homeless and poor folks displaced. I never felt personally unsafe, just a bit annoyed with the drunk people fighting (when my window was open). That said, I was at the hotel for a week, and it becomes a bit like white noise after awhile. People who don't want to deal with street-involved people are just trying to ignore inequality in our society that we collectively have failed to address. It's ridiculous to pin that social problem on one hotel -- and it's a problem all hotels in the Tenderloin share, including the expensive Hilton. If you want to live in a fortress where no one is different than you, stay in the suburbs!
I wish it had a gym and laundry -- then I'd do everything at the Bijou!
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